These people charged us twice for one night and are now refusing to return the money, although we provided them with copies of bank account statements. They are treating us horribly, not replying to our email etc. The place is filthy and they don't speak English. A horrible place. Please avoid it at any cost.

We had a very nice stay in this hostel, we had a twin room with bathroom for only 202 euro for 4 nights. Staff was really helpful, location excellent (only 5 min of walking from Sol), our room was cleaned every day, the only disadvantage was no lift and our room was on the 4th floor, but compared to everything... More

I stayed at this place as many other more expensive places in the area were booked out at the time. The room was small and buried deep within the building (thus no light) but the location is gold. If you don't mind a stair climb and a small room there really isn't anything to complain about. From this Hostal you... More

I don't understand the complaints about this place. I've stayed any many budget hostals in my time and this place is no different. If you want an elevator and rooms that smell like jazmine, then dish out the extra money and stay at a 3-4 star hotel. Yes, the rooms are small and we had a shared bath down the... More

GREAT Location! Puerta de Sol, Plaza Mayor, Palacio, Prado!! Near buy great place to buy Spanish Table cloths and hand work!! Second street towards Puerta del SOL! Hostal starts on 3rd FLOOR! NO ELEVATOR! TINY< TINY ROOMS! EVEN TINIER SHOWER IN ROOM! OH MY, about drowned as the water filled up around my neck!! NOISE from street! VERY CLEAN! SMELL... More

Come on guys, don't be such complainers, its not that bad!!! Yes, I had to climb 2 flights of stairs, it smelled a bit like cigarettes and the rooms are small, but... The location was AWESOME The price was AWESOME The customer service was great, they let me check it at 9AM, try that at a Hilton. And I had... More

We selected this hotel because of it´s location, it IS in fact very central, but not at all worth it! The rooms smell like cigarettes, and when we complained they said they could get rid of the smell (which they didn´t!). There are no elevators, so you have to lug your luggages three stories up! The room is VERY tiny... More

Bathroom was moldy and very unclean. Only one person could stand at a time, the other person had to sit on the bed for any movement in the room to be successful. If your going to say you have Wi-Fi then it should work, other wise dont state that you have it. One good point was that they helped me... More

I have no idea how this Hostal received 3.5 starts out of 5. We had to climb 82 stairs one way to get to our room. The room was so dirty, there was that red shower/toilet mold or whatever it was growing in the shower. I totally disinfected everything. Also, to top it all off, we went into the community... More