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All 456 Madrid hotels

Hotel Plaza Mayor

2.0 of 5 Hotel   |   C/ Atocha, 2, 28012 Madrid, Spain
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Hotel Plaza Mayor
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Ranked #208 of 456 Hotels in Madrid
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Homonnay G Budapest, Hungary
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578 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Little Rock, Arkansas
Top Contributor
75 reviews 75 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I accidentally had to stay here twice in 2 weeks. And I shouldn't have done that. The staffs are confusing, unfriendly and made my payment complicated. The room is ok but small with basic facilities. The corridor is really dark.

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Budapest, Hungary
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you are in Madrid, you don't want to spend too much time in your room. Esp if this room is just 100 meters from Plaza Mayor. I spent 3 nights there. My room was tiny but ok. I didn't have breakfast because I was partying (New Years Eve). I liked that sticker in the bathroom that Madrid needs water,... More 

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Williamsburg, Virginia
Top Contributor
80 reviews 80 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel on the last night of our 9 day trip to Spain, and it was the only hotel (out of five) that I am writing a negative review for. First of all, parking was atrocious. We drove by the hotel for the first time around 3:30 pm, and by the time we found parking and walked... More 

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hotelplazamayor, Gerente at Hotel Plaza Mayor, responded to this review
Google Translation

Estimado Señor El parking como casi todo los parking privados del centro de madrid son complicados por la forma de... More 

11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

I stayed 5 nights here. The staff was friendly and helpful and always at the desk. You can't beat the location as you are able to walk to everything or easily hop on the Metro. Free wifi in the room. Room and bathroom were plenty big enough for one person. The room was always clean. As a solo female traveler,... More 

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Berlin, Germany
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 15, 2014

The staff in this hotel are one if the most unfriendly person we ever met in our life! Not willing to help at all, it seems like the people there are totally annoyed about each single guest. The hotel by itself is not worth the money at all! I would not recommend anyone to stay at this hotel. For these... More 

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hotelplazamayor, Gerente at Hotel Plaza Mayor, responded to this review
Google Translation

Lo sentimos no le gustara nuestro personal pero tenemos muchos emails de agradecimiento de nuestro personal e incluso muchos clientes... More 

Bangkok, Thailand
11 reviews 11 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 8, 2014

My friends and i have stayed in Hotel Plaza Mayor in one summer a few years back. We were in a triple room. The hotel is very centrally located - right in the famous plaza mayor. You can walk to most attractions such as the Palacio Rial (Royal Palace). There are lots of restaurants and shops around. Shopping can be... More 

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Senior Contributor
21 reviews 21 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 4, 2014

We stayed 3nights. Very helpful staff. 24 hour reception. We had a 3rd floor twin room with balcony window. Room was clean comfy and big enough for the two of us. I cannot fault it. And it's location is perfect for everything. Restaurants, shops, metro sights all on your doorstep. It's so easy to be super critical but this hotel... More 

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Top Contributor
72 reviews 72 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 30, 2014

Wonderful hotel near to Plaza Mayor.Peaceful with lovely view.Room 403 is excellent with a very comfortable bed. The staff are very attentive and friendly.Breakfast was very good with plenty to choose from. We have thoroughly enjoyed our stay at the Hotel Plaza Mayor.

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new york, ny
19 reviews 19 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed November 24, 2014

I see from previous reviews that I am not the only one who experienced this. Beware! We were in a bind because the hotel we had booked months ago turned out to be no longer in existence. I found the Plaza Mayor listed in Michelin (couldn't use my computer as I had no internet access standing in the street) so... More 

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hotelplazamayor, Gerente at Hotel Plaza Mayor, responded to this review

Dear Guest WE really explain prices are not the same on the web and directly in person... Nowdays prices are increasing and decreasing every moment. When you accept a price you should accept it. Later if you find anotther offer better it is a thing we cannot control. Regards Reservations More 

Markham, Canada
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 23, 2014

Pros central location, steps from Plaza Mayor, 7 minute walk from Plaza St. Ana, 10-15 minute walk from Royal Palace and Prado Musuem Free wi-fi Cons Tiny rooms. Even tinier bath rooms. No bath tubs, only stand in shower. It was very hard with a 6 month baby. Air conditioning was not effective

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Additional Information about Hotel Plaza Mayor

Address: C/ Atocha, 2, 28012 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Plaza Mayor 2*
Number of rooms: 34
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Also Known As:
Plaza Mayor Hotel
Plaza Mayor Madrid
Hotel Style:
#126 Family Hotel in Madrid

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