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Hotel Plaza Mayor

#219 of 453 Hotels in Madrid
Certificate of Excellence
C/ Atocha, 2, 28012 Madrid, Spain
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Hotel Plaza Mayor
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Ranked #219 of 453 Hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Paul L
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590 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel was Spartan at best. Not even a tissue. Still we stayed 2 nights at the start of our trip and one at the end. They charged our card before we got there so we had no choice. The first two nights were tolerable but the last night was awful. The room was noisy and had no bath and... More 

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The front door of this hotel leads straight into the Plaza Mayor and is only less than 5 minutes walk from Sol Metro station. From here you can walk to most major attractions including the Prado in 10 minutes, the Palace Real on 5 and more restaurants than you can imagine. The rooms were clean but small and had no... More 

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Kingston-upon-Hull, United Kingdom
1 review
3 of 5 stars Reviewed 3 weeks ago

Located in the heart of Madrid, literally across the road from the Plaza Mayor and within walking distance of a number of great Madrid attractions. The room was clean and very small, however for the amount of time spent in the room it was more than adequate. Clean bathroom and towels each day too. Only slight negative was the walls... More 

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Salado, Texas
Senior Contributor
29 reviews 29 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2015

The hotel is in an excellent location just off of Plaza Mayor. The rooms are clean and comfortable and the bathrooms are modern by European Standards. We were only on the second floor in a very lively area, but it was fairly quiet at night--at least after midnight. You are within walking distance of a lot of museums and the... More 

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Little Rock, Arkansas
Top Contributor
89 reviews 89 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed January 23, 2015

I accidentally had to stay here twice in 2 weeks. And I shouldn't have done that. The staffs are confusing, unfriendly and made my payment complicated. The room is ok but small with basic facilities. The corridor is really dark.

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Budapest, Hungary
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 13, 2015

If you are in Madrid, you don't want to spend too much time in your room. Esp if this room is just 100 meters from Plaza Mayor. I spent 3 nights there. My room was tiny but ok. I didn't have breakfast because I was partying (New Years Eve). I liked that sticker in the bathroom that Madrid needs water,... More 

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Williamsburg, Virginia
Top Contributor
90 reviews 90 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed January 1, 2015

We stayed at this hotel on the last night of our 9 day trip to Spain, and it was the only hotel (out of five) that I am writing a negative review for. First of all, parking was atrocious. We drove by the hotel for the first time around 3:30 pm, and by the time we found parking and walked... More 

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hotelplazamayor, Gerente at Hotel Plaza Mayor, responded to this review
Google Translation

Estimado Señor El parking como casi todo los parking privados del centro de madrid son complicados por la forma de... More 

Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

I stayed 5 nights here. The staff was friendly and helpful and always at the desk. You can't beat the location as you are able to walk to everything or easily hop on the Metro. Free wifi in the room. Room and bathroom were plenty big enough for one person. The room was always clean. As a solo female traveler,... More 

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Berlin, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 15, 2014

The staff in this hotel are one if the most unfriendly person we ever met in our life! Not willing to help at all, it seems like the people there are totally annoyed about each single guest. The hotel by itself is not worth the money at all! I would not recommend anyone to stay at this hotel. For these... More 

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hotelplazamayor, Gerente at Hotel Plaza Mayor, responded to this review
Google Translation

Lo sentimos no le gustara nuestro personal pero tenemos muchos emails de agradecimiento de nuestro personal e incluso muchos clientes... More 

Bangkok, Thailand
Contributor
15 reviews 15 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 8, 2014

My friends and i have stayed in Hotel Plaza Mayor in one summer a few years back. We were in a triple room. The hotel is very centrally located - right in the famous plaza mayor. You can walk to most attractions such as the Palacio Rial (Royal Palace). There are lots of restaurants and shops around. Shopping can be... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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