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Holiday Inn Madrid - Calle Alcala

#122 of 453 Hotels in Madrid
Certificate of Excellence
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C/ Alcala 476, 28027 Madrid, Spain (Formerly Velada Madrid Hotel)
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Holiday Inn Madrid - Calle Alcala
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Holiday Inn Madrid - Calle Alcala
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353 reviews from our community

Traveler rating
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    9
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the Holiday Inn Madrid for a business trip. Arrived from the airport, do note - there are nearer hotels to the airport but doesn't make them any good! The desk staff spoke both Spanish and English well (didn't try out any other languages during my stay!) and seemed friendly, they were able to advise me on... More 

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Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, It is an honour for Holiday Inn Madrid - Calle Alcala to receive from you so pleasant opinion. We take note of your suggestions in order to improve our services. Thank you. More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have visited Madrid on many occasions but due to the Real Madrid UEFA Semi and my late booking all of my 'preferred' options were either booked out or just too expensive. Found this hotel at a very good rate and thought I would give a try as only 2 nights so what to lose I was very pleasantly surprised... More 

Was this review helpful? Yes
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. Best regards More 

Vilnius, Lithuania
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent a weekend at this hotel and it was a very good one. The room was clean and very well equipped, wifi worked well, the bathroom was very spacious. Breakfast was rich and tasty. The staff was friendly and helpful. The location of the hotel is good: it is close to the airport, few hundred meters from metro station,... More 

Was this review helpful? Yes
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. Best regards More 

Aberdeen, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

On the plus side; 15 yards from the train station which gives a no-change trip to the Airport, and a short walk from the metro.Good room rate; convenient for the river walks - just down the hill.Desk staff very helpful with excelent english. On the minus: Hotel room service/bar food is grim. The room doors SLAM!, so even if you... More 

Was this review helpful? Yes 1
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, It is an honour for Holiday Inn Madrid - Calle Alcala to receive from you so pleasant opinion. We take note of your suggestions in order to improve our services. Thank you. More 

Bournemouth, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have had experience staying in Holiday Inn in the UK and the difference is considerable. The HI Madrid was clean and had all the amenities etc as expected. However the customer service was not great. Reception staff didn't make us feel welcome. They were rather indifferent and dismissive. The stay was ok for one night and room was very... More 

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London, United Kingdom
Top Contributor
84 reviews 84 reviews
53 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel has a great location, right in the heart of the city. The airport is also isn't too far away, took about 20-25 mins coming in the evening and just 15 mins in the morning on the way home. This is a tourist hotel, noticed large groups of people moving in and out to their buses. That being said,... More 

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Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear customer, thank you for making us your comments, we take note of your suggestions and try to improve them. Best regards More 

Sydney, Australia
Top Contributor
104 reviews 104 reviews
71 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed April 12, 2015

We spent two nights in Madrid, Holiday Inn hotel. Madrid is a big city, so we decided to book a hotel just outside the city but a place connected to the city transport. We checked in quickly. The reception was efficient and helpful. There was parking in the hotel car Park, but we had to pay a small amount for... More 

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Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Good afternoon , Thank you for sending us your comments , and stay out of your liking. The wireless connection is free to all our guest. Best regards. More 

Washington DC
Top Contributor
56 reviews 56 reviews
40 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 25, 2015

I stay in IHG (Holiday Inn Group) hotels over 50 nights a year around the world and this was by far the nicest Holiday Inn I have stayed in. I was on business but brought my family with me so we had two rooms since a room only can have two occupants. Location: Nearly halfway between the airport and the... More 

Was this review helpful? Yes 3
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. Best regards More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 25, 2015

I stayed at this Holiday Inn, as I understood it was close and convenient to the airport. When I checked in I was told that there was no shuttle to the airport and that I could either take the bus (two transfers) or take a taxi. The taxi was thirty euro. The information on the hotel indicated that it was... More 

Was this review helpful? Yes 2
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Good morning Thanks for choosing our Hotel Holiday Inn Madrid Calle Alcala for your stay in Madrid. We have noted your comments and will try to improve them. We look forward to keeping your trust for your future stays in our city. Best regards More 

Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 12, 2015

Friendy service. Rooms are confortable and spacious. Breakfast is very good. Available a airport shuttle but ensure is booked in advance. An are with lots of trafic but far frm the movida. A metro station is not very far.

Was this review helpful? Yes 1
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