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Holiday Inn Madrid - Calle Alcala

#115 of 453 Hotels in Madrid
Certificate of Excellence
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C/ Alcala 476, 28027 Madrid, Spain (Formerly Velada Madrid Hotel)
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Holiday Inn Madrid - Calle Alcala
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Holiday Inn Madrid - Calle Alcala
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330 reviews from our community

Traveler rating
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    49
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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC
Top Contributor
51 reviews 51 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay in IHG (Holiday Inn Group) hotels over 50 nights a year around the world and this was by far the nicest Holiday Inn I have stayed in. I was on business but brought my family with me so we had two rooms since a room only can have two occupants. Location: Nearly halfway between the airport and the... More 

Was this review helpful? Yes 2
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. Best regards More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed at this Holiday Inn, as I understood it was close and convenient to the airport. When I checked in I was told that there was no shuttle to the airport and that I could either take the bus (two transfers) or take a taxi. The taxi was thirty euro. The information on the hotel indicated that it was... More 

Was this review helpful? Yes 1
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Good morning Thanks for choosing our Hotel Holiday Inn Madrid Calle Alcala for your stay in Madrid. We have noted your comments and will try to improve them. We look forward to keeping your trust for your future stays in our city. Best regards More 

Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Friendy service. Rooms are confortable and spacious. Breakfast is very good. Available a airport shuttle but ensure is booked in advance. An are with lots of trafic but far frm the movida. A metro station is not very far.

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked a last minute 2 night break at this Holiday Inn. This hotel is about 10-15 minutes drive from the airport and only a few minutes walk to a metro line that takes about 20 minutes into the centre of Madrid. We were able to book the hotel 's free shuttle bus to collect us from the airport and... More 

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I recently stayed at the Holiday Inn Madrid - Calle Alcala, just for a night. It is well located and not far from the city centre or the airport. There are a number of dining options within 10 min walking radius. The deluxe room was well maintained and spacious enough for two, and so was the bathroom. The breakfast buffet... More 

Was this review helpful? Yes 1
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Customer, Please send us your comments, we note your suggestion and try to improve in the future. Best regards, More 

Dublin, Ireland
Top Contributor
258 reviews 258 reviews
182 hotel reviews
372 helpful votes 372 helpful votes
3 of 5 stars Reviewed February 14, 2015

LOCATION & ATTRACTIONS NEARBY *** Located on Calle Alcala, approx. 4-5 km to attractions of central Madrid, quite far away. Not bad location and quite easy access to the airport. Car parking available (extra fee EUR 12.00 per day). HOTEL OVERVIEW *** Business-orientated, very busy hotel closer to Madrid that some of the other IHG properties. Located on a busy... More 

Was this review helpful? Yes
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. Best regards More 

Kortrijk, Belgium
Top Contributor
82 reviews 82 reviews
59 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 6, 2015

I stayed here 2 nights for a business trip. The hotel is well located not to far from the airport and ideal if you have meetings around Madrid. The rooms are spacious and the wifi works well. The bar offers a small dinner menu as well as a breakfast menu (if you chose not to go for the full breakfast).

Was this review helpful? Yes
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest., We appreciate you taking the time to share your feedback regarding your stay with us. We are glad to hear you like the service provided. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We hope to see you soon back to Holiday Madrid Calle... More 

Geneva, Switzerland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 3, 2015

The hotel was booked for me by the conference organizers. Its location is nice and close to eating places and the metro station. The room was good with spacious bathroom with big bathtub. With only a few floors, it is easy to use the stairs. I had problems getting wifi the first evening, but this was sorted out the next... More 

Was this review helpful? Yes
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, First at all, apologize for any inconvenience caused. We have taken into account all your comments and we have informed the General Manager about this issue. It's very important for our staff that our guests have a nice stay and we are very worried about the problems you have reported us. We have taken the appropiate measures in... More 

offaly, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 3, 2014

The hotel was lovely and the staff were extremely friendly. The rooms were spacious and the hotel was located just enough out of the city centre so it was quieter and not as expensive and it was also close to the metro station which took about 20 minutes to get into town for about €1.40 each. The beds were very... More 

Was this review helpful? Yes 2
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thanks for choosing our Hotel Holiday Inn Madrid Calle Alcala for your stay in Madrid. We have noted your comments and will try to improve them. We look forward to keeping your trust for your future stays in our city. Best Regards. More 

Tulsa, OK
Contributor
11 reviews 11 reviews
8 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 27, 2014

We chose this hotel for its price and for its location near a Metro line that could be taken directly into the center of Madrid without several transfers. The staff was super friendly and helpful from the check in to the waiter in the restaurant to check out and ride to the airport. The waiter in the restaurant whose name... More 

Was this review helpful? Yes 1
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, First at all, apologize for any inconvenience caused. We have taken into account all your comments and we have informed the General Manager about this issue. It's very important for our staff that our guests have a nice stay and we are very worried about the problems you have reported us. We have taken the appropiate measures in... More 

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