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Holiday Inn Madrid - Calle Alcala

#125 of 450 Hotels in Madrid
Certificate of Excellence
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C/ Alcala 476, 28027 Madrid, Spain (Formerly Velada Madrid Hotel)
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1 room 1 adult
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Holiday Inn Madrid - Calle Alcala
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524 Reviews from our TripAdvisor Community

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Manchester, United Kingdom
Level Contributor
337 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Finally...a decent upgrade for being a Spire member. Jesus gave us a great upgrade to a king suite :) Also comped WiFi which worked well and 500 points. About 400 yards from Cuidad Lineal metro on line 5. A great room with a king bed..comfortable and clean. TV only had sky news in English but we hadn't come to Madrid... More 

Helpful?
Thank drdanielmacdonald
Lisbon
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we traveled on business , we stayed 2 nights , the room was very good , cosy and warm ! we had other friends at the hotel , and all of them were happy with the acomodations ! Breakfast was good , nice hotel for a weekend ! subway about 4 minutes walking !

Helpful?
Thank PortugalElsa
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

London, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

From check in to check out,the staff were very friendly,warm and welcoming. They also spoke English which helped me and my friend a lot as we knew very little Spanish. The metro station is just a few minutes walk from the hotel. There are a few convenience stores and places to eat or have a drink nearby too all within... More 

Helpful?
Thank Patrick A
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

Kuala Lumpur, Malaysia
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 20, 2015

We arrived at the hotel in the evening.From the outside the hotel looked kind of small but once inside our views of the hotel changed immediately. The lobby was big enough to have seats for guests whilst waiting for check in or check out. We stayed on the third floor. The room was clean and bathroom was also big. We... More 

Helpful?
2 Thank rahim_1881
Beatriz A, Director de Relaciones con Clientes at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

Tehran, Iran
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 11, 2015 via mobile

It was my first experience in holiday inn hotels and it was so good,everything was excellent. The sttaf is very helpful and rooms are so clean. The metro station is just a few minutes walking and bus stop is front of the hotel. Breakfast was not the best but was good enough . Comfortable bed was a golden point for... More 

Helpful?
1 Thank mohamadreza m
Medellin, Colombia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 10, 2015

This is a good hotel, with rooms that offer the traveler everything needed for comfortable stay. The hotel is very near the metro line. it is possible to reach the airport and touristic spots by metro. the hotel offers a good breakfast buffet style, but expensive (and optional). This sector is residential and commercial, and it is possible to get... More 

Helpful?
Thank Luis A
Pleasanton, California
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 8, 2015

This is the jewel of the IHC hotels. This hotel has a shuttle to the airport and yet situated in a suburban town close to the Metro and restaurants. The staffs (David, Jose and Alberto) are friendly and nice. The room is in good condition and AC is working. I am glad that I cancelled my reservation with the the... More 

Helpful?
Thank VT94588
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

Markgroeningen, Germany
Level Contributor
116 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed November 28, 2015

Check in and check out were quick and efficient. Free shuttle to the airport is a very positive point. For the rest I can not understand how this hotel can keep its 4 stars, furniture, carpets, bathroom are really old and need an urgent refurbishment ! My bathroom was also smelling after used water and no possibility to open the... More 

Helpful?
2 Thank Ompile
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, More 

Tel Aviv, Israel
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 1, 2015 via mobile

The rooms were clean althogh towels were not changed until I threw them on the floor. Breakfast was nice and satisfiying. Receptionist was not kind (well, at least one of them) and not so cooperative. But the main thing that bothered me was the location of the hotel which is around 20 minutes drive from the center of Madrid (by... More 

Helpful?
1 Thank merav122
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Good morning Thanks for choosing our Hotel Holiday Inn Madrid Calle Alcala for your stay in Madrid. We have noted your comments and will try to improve them. We look forward to keeping your trust for your future stays in our city. More 

Level Contributor
2 reviews
1 of 5 stars Reviewed October 30, 2015 via mobile

Room is super rundown and my room has a faulty bathroom door which the cleaner close it after cleaning and I am not able to open it when I get back to my room. Call the front desk to fix the problem but they told me I have to wait for 20mins as they have not enough manpower. As part... More 

Helpful?
Thank Jean L
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, More 

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