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Holiday Inn Madrid - Calle Alcala

#118 of 453 Hotels in Madrid
Certificate of Excellence
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C/ Alcala 476, 28027 Madrid, Spain (Formerly Velada Madrid Hotel)
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Holiday Inn Madrid - Calle Alcala
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Holiday Inn Madrid - Calle Alcala
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338 reviews from our community

Traveler rating
    104
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    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bournemouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have had experience staying in Holiday Inn in the UK and the difference is considerable. The HI Madrid was clean and had all the amenities etc as expected. However the customer service was not great. Reception staff didn't make us feel welcome. They were rather indifferent and dismissive. The stay was ok for one night and room was very... More 

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London, United Kingdom
Top Contributor
84 reviews 84 reviews
53 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has a great location, right in the heart of the city. The airport is also isn't too far away, took about 20-25 mins coming in the evening and just 15 mins in the morning on the way home. This is a tourist hotel, noticed large groups of people moving in and out to their buses. That being said,... More 

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Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear customer, thank you for making us your comments, we take note of your suggestions and try to improve them. Best regards More 

Sydney, Australia
Top Contributor
92 reviews 92 reviews
64 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent two nights in Madrid, Holiday Inn hotel. Madrid is a big city, so we decided to book a hotel just outside the city but a place connected to the city transport. We checked in quickly. The reception was efficient and helpful. There was parking in the hotel car Park, but we had to pay a small amount for... More 

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Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Good afternoon , Thank you for sending us your comments , and stay out of your liking. The wireless connection is free to all our guest. Best regards. More 

Washington DC
Top Contributor
53 reviews 53 reviews
37 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stay in IHG (Holiday Inn Group) hotels over 50 nights a year around the world and this was by far the nicest Holiday Inn I have stayed in. I was on business but brought my family with me so we had two rooms since a room only can have two occupants. Location: Nearly halfway between the airport and the... More 

Was this review helpful? Yes 3
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. Best regards More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at this Holiday Inn, as I understood it was close and convenient to the airport. When I checked in I was told that there was no shuttle to the airport and that I could either take the bus (two transfers) or take a taxi. The taxi was thirty euro. The information on the hotel indicated that it was... More 

Was this review helpful? Yes 2
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Good morning Thanks for choosing our Hotel Holiday Inn Madrid Calle Alcala for your stay in Madrid. We have noted your comments and will try to improve them. We look forward to keeping your trust for your future stays in our city. Best regards More 

Contributor
16 reviews 16 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 12, 2015

Friendy service. Rooms are confortable and spacious. Breakfast is very good. Available a airport shuttle but ensure is booked in advance. An are with lots of trafic but far frm the movida. A metro station is not very far.

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2015

We booked a last minute 2 night break at this Holiday Inn. This hotel is about 10-15 minutes drive from the airport and only a few minutes walk to a metro line that takes about 20 minutes into the centre of Madrid. We were able to book the hotel 's free shuttle bus to collect us from the airport and... More 

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Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 27, 2015

I recently stayed at the Holiday Inn Madrid - Calle Alcala, just for a night. It is well located and not far from the city centre or the airport. There are a number of dining options within 10 min walking radius. The deluxe room was well maintained and spacious enough for two, and so was the bathroom. The breakfast buffet... More 

Was this review helpful? Yes 1
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Customer, Please send us your comments, we note your suggestion and try to improve in the future. Best regards, More 

Dublin, Ireland
Top Contributor
258 reviews 258 reviews
182 hotel reviews
382 helpful votes 382 helpful votes
3 of 5 stars Reviewed February 14, 2015

LOCATION & ATTRACTIONS NEARBY *** Located on Calle Alcala, approx. 4-5 km to attractions of central Madrid, quite far away. Not bad location and quite easy access to the airport. Car parking available (extra fee EUR 12.00 per day). HOTEL OVERVIEW *** Business-orientated, very busy hotel closer to Madrid that some of the other IHG properties. Located on a busy... More 

Was this review helpful? Yes 1
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest, Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products. Best regards More 

Kortrijk, Belgium
Top Contributor
82 reviews 82 reviews
59 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 6, 2015

I stayed here 2 nights for a business trip. The hotel is well located not to far from the airport and ideal if you have meetings around Madrid. The rooms are spacious and the wifi works well. The bar offers a small dinner menu as well as a breakfast menu (if you chose not to go for the full breakfast).

Was this review helpful? Yes
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review

Dear Guest., We appreciate you taking the time to share your feedback regarding your stay with us. We are glad to hear you like the service provided. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We hope to see you soon back to Holiday Madrid Calle... More 

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