Staying at this hotel for 3 nights. No complaints just a very run of the mill hotel.
My room is a double for one person. The room is tiny. Tv needsupdated poor reception.Satellite tv only has news programmes in English. Glad I brought my kindle.
Breakfast not worth 10 euros but convenient.
Hotel is in a good location but I'm...
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Dear Guests,
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been.
We regret not covering your expectations and we will be delighted if you offer us the opportunity to return to have you back in any of our establishments.
Sonia Carrio...
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This hotel is brilliantly situated for all the access to shops, restaurants and the pretty park off Gran Via. Don't get it confused with the other Hotel Gran Via on the same road. They have the same name on many booking websites but one is 15 minutes walk away from the other.
The staff were very helpful and welcoming.We got...
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Dear Guest,
I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We are very proud of the location of the hotel. As you said we are in the...
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We stayed in the Espana Hotel, and not the one called Gran Via. For some strange reason, both hotels are referred to as Senator Gran Via and we were dropped off at the Senator Gran Via, and not the Espana one. So we had to walk with our big luggages from the Gran Via to the Espana Hotel.
I had...
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Dear Guests,
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been.
We regret not covering your expectations and we will be delighted if you offer us the opportunity to return to have you back in any of our establishments.
Sonia Carrio...
More
Negatives: To start, we booked Kingsize room, we just had a standard double. We booked a non-smoking room, but there were ashtrays in our room. Very little toiletries on offer, just soap, comb and a combo hair/body shampoo. We had two teabags in our room, even though there were meant to be teas/coffees on offer - we had to ask...
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Dear Guests,
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been.
As for the comment on the amenities I regret that does not communicate it at reception to request you suministrásemos everything I needed, we would have solved your problem at...
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stayed at senator espana for 3N on a conference trip in jan 12. perhaps due to the discounted(?) rate i was given a room facing the very small inner yard - i.e. no proper windows. so it was pretty dark all the time, quite a disappointment. however, the heating worked well (january) and there was hot water in the shower....
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Dear Guests,
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been.
We would have loved that he would have given us the opportunity to offer you another room which was more to his liking. We have a 24 hour reception service,...
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Great location in the heart of Madrid. Facilities like breakfast and the public area are not on a level you would expect. Free wifi facility does not work at all. Rooms are fine, spacious and plenty of ammenities!
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Dear Guests,
I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We regret that our breakfast was not completely to your liking and we surprised because that is...
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We stayed at this hotel for a weekend and we were 2 couples.
The hotel has a great location (very close to the subway and generally is situated in the heart of Madrid). The room where very spacious, clean and well furnished.
The staff has always been very helpful and our stay was just perfect!
Value for money excellent.
I...
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Dear Guests,
I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We once again thank you and are looking forward welcoming you to any of our establishments.
Diego...
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just ok! Friendly reception, average breakfast, and sad restaurant. Close to the center.
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Dear Guest,
I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
I am glad to hear that you found the service helpful and friendly. However I regret to...
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We stayed here for 3 nights in a triple room. The mattresses were so hard that we could not get a good sleep. Very noisy room even on the 9th floor. Breakfast was good .Spa was a total rip off.€15 for the pleasure of sitting in an overcrowded jacuzzi. Hot tub on the roof was anything but hot.Bar in hotel...
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Dear Guests,
I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide.
We are quite surprised to hear that you didn´t like the mattresses of the rooms as it´s...
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