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Sheraton Madrid Mirasierra Hotel & Spa

#110 of 453 Hotels in Madrid
Certificate of Excellence
Calle Alfredo Marquerie 43, 28034 Madrid, Spain
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Sheraton Madrid Mirasierra Hotel & Spa
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Sheraton Madrid Mirasierra Hotel & Spa
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458 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sao Paulo, SP
Contributor
17 reviews 17 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Large and clean rooms with comfortable bed. Good breakfast and ok cuisine. It's a Sheraton although I have stayed in better Sheraton ones. Expensive internet and not even a free one in the lobby like in other Sheratons. 10 minutes from airport and far from the main spots in Madrid (need to take a car/taxi or metro). Good for business... More 

Was this review helpful? Yes
Sheraton_Madrid, The Management at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear PeterLay, First of all, we would like to thank you for choosing to stay at Sheraton Madrid Mirasierra Hotel & Spa. We would also like to thank you for taking the time to share your feedback. We are glad to know that our spacious and bright suites have fully met your expectations as well as our breakfast. As regards... More 

Charlottenlund, Denmark
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed in a Junior Suite with our 1 year old daughter. The hotel and the rooms are outdated. The staff is unfriendly. The breakfast buffet is not good (except the jamon iberico). The first person (staff) who smiled at me was the lady at the checkout. There was no Wi-Fi in the room and there was no free access... More 

Was this review helpful? Yes
Sheraton_Madrid, The Management at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear Sandur L, First of all, we would like to thank you for choosing to stay at the Sheraton Madrid Mirasierra Hotel & Spa and for taking the time to share your comments with us through www.tripadvisor.com We would also like to take this opportunity to inform you that, all our room rates include the access to our Wellness Center... More 

Washington DC, District of Columbia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

What a huge disappointment. The hotel (rooms and lobby) have an awful chemical smell. The room is huge but furniture is peeling, carpet is dirty and bed very soft and lumpy. The "spa" where I hoped to swim, is 20€ extra , plus 4 for a mandatory swim cap. Which would have been fine if I'd been able to swim.... More 

Was this review helpful? Yes 3
Sheraton_Madrid, The Management at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear teichmann, First of all, we would like to thank you for choosing to stay at Sheraton Madrid Mirasierra Hotel & Spa and for sharing your feedback in www.tripadvisor.com. We would like to take this opportunity to inform you that our indoor swimming pool is almost 150 square meters. On the check-out time, our Front Desk Manager had the opportunity... More 

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great customer service. Beautiful Spa and very clean. Rooms are big. Good restaurant in the hotel, staff very nice. It is close to the airport, free shuttle to airport. There aren't really shops nearby but there is a great tapas restaurant one block away which was amazing.

Was this review helpful? Yes 1
Sheraton_Madrid, The Management at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear Xavier697, Thank you so much for your positive rating regarding your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you as well for the time spent in writting your comments in www.tripadvisor.com. It is always a pleasure to know our facilities and our service have met your expectations. We will share your positive... More 

Hong Kong, China
2 reviews
4 of 5 stars Reviewed 1 week ago

Very nice property in a quiet Madrid suburb (relaxing after a long flight). Close to the airport and the hotel offers free airport shuttle. Easy access to central Madrid via Metro (short walk from the hotel). The service was great...friendly and helpful. They went out of the way to have last minute flowers delivered to the room for my wife's... More 

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Sheraton_Madrid, The Management at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear Lyddon3, Thank you for taking the time to share your recent experience at the Sheraton Madrid Mirasierra Hotel & Spa. As you mentioned, our Hotel is well communicated with the airport thanks to our shuttle service. Additionally, we are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via,... More 

Ramstein-Miesenbach, Germany
1 review
3 of 5 stars Reviewed 1 week ago

On a vacation to Madrid, the family room was a perfect size for the two adults and two kids (8&10). The staff is very nice and helpful and the hotel is located close to the metro. My one big beef is they advertise free internet....but really that is just in The lobby and they change the pin every 8 hours,... More 

Was this review helpful? Yes
Sheraton_Madrid, The Management at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear Bobonvaction, First of all, we would like to thank you for choosing to stay at Sheraton Madrid Mirasierra Hotel & Spa. We would also like to thank you for taking the time to share your feedback. We are especially happy to read that you had a nice family stay and that our staff has been helpful. Our rooms are... More 

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

When I arrived at the Sheraton, I was very please with the size of the room, cleanliness, and service received after a long day working. After coming from a hotel in Palma de Mallorca that didn't have good AC (common problem in some euro hotels), I was very happy with the large, cold, room. This location also offers free airport... More 

Was this review helpful? Yes
Sheraton_Madrid, The Management at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear Tobys_review, We are pleased to know that you enjoyed your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for the time spent in writting your comments in www.tripadvisor.com We are glad to know that our spacious and bright suites have fully met your expectations as well as our service. As you mentioned,... More 

Warsaw, Poland
Contributor
20 reviews 20 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A 5-star hotel has to be assessed at the standards expected of a 5-star hotel. I won't comment on the facilities and grounds because this should be taken for granted in a Sheraton Spa hotel. However, this hotel fails in one major category - the food is absolutely unacceptable. I was here on a business conference, so buffet lunches were... More 

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Sheraton_Madrid, The Management at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear Honestreview, First of all, we would like to thank you for choosing to stay at the Sheraton Madrid Mirasierra Hotel & Spa and for taking the time to share your comments with us through www.tripadvisor.com. We really would have liked to be informed about your feedback while you were our Guest, in order to improve and learn about this... More 

Kuala Lumpur, Malaysia
Contributor
20 reviews 20 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Purpose/Location: Lovely medium-densitiy suburban area. Stayed here for 2 weeks while on an assignment at the nearby BAMI offices. (7 minutes by cab). 5 Minutes walk to Herrera Oria metro station, ~13 stops from Sol central. Nearby supermarket/pharmacies. Rooms: Large rooms with gorgeous views of the mountains up north. Sink, microwave and dining table are provided - just no crockery/cutlery.... More 

Was this review helpful? Yes
Sheraton_Madrid, The Management at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear zamar84, First of all, we would like to thank you for choosing to stay at the Sheraton Madrid Mirasierra Hotel & Spa and for taking the time to share your comments with us through www.tripadvisor.com. We are glad to know that our location and our spacious rooms have met your expectations. As regards the internet connection, I would like... More 

AIRDRIE
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good hotel rooms are a bit dated but comfortable. large bathroom, great public areas and relaxing outdoor seating area. Good quite residential area, but good connection with the Metro connections for downtown and other areas, Madrid metro easy to navigate. Also large supermarket 2 mins. walk. We picked up some groceries and worked dinner in the room which was equipped... More 

Was this review helpful? Yes
Sheraton_Madrid, The Management at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear O_ZAirdrie, We are pleased to know that you enjoyed your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for the time spent in writting your comments in www.tripadvisor.com As you mentioned, our Hotel is perfectly connected to the centre of Madrid. We are close to a Shopping Center, to the subway station... More 

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