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Sheraton Madrid Mirasierra Hotel & Spa

5.0 of 5 Calle Alfredo Marquerie 43, 28034 Madrid, Spain
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Certificate of Excellence 2014
Sheraton Madrid Mirasierra Hotel & Spa
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Sheraton Madrid Mirasierra Hotel & Spa
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403 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Haven, Connecticut
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We only stayed one night, but I suspect our experience was typical. Pros: - Nice clean hotel - Helpful staff - Free shuttle to airport (which is the reason we chose the hotel... we weren't visiting Madrid itself, just passing through) - very large rooms (with mini kitchen) Cons: - Horrible wifi. As an SPG platinum, wifi was free. But... More 

Was this review helpful? Yes 2
Atlanta, Georgia
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice hotel, in a quiet residential area. The staff was very nice, pleasant and accommodating. They provided directions to the Metro station, recommendations to nearby restaurants, and maps. The room was spacious, clean, and very comfortable. The breakfast was good and provided a variety to meet all dietary needs. We dined in the hotel restaurant one night... More 

Was this review helpful? Yes 1
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear SharJo437, We are pleased to know that you enjoyed your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for the time spent in writting your comments in www.tripadvisor.com We highly appreciate your comments regarding our staff. We will share your generous words with our team who, I am sure, will be encouraged... More 

Hamburg, Germany
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 17, 2014

This is one of the best Hotels in Madrid. Stayed there a couple of times overnight and loved it. will always return. the view is absolutely stunning. book the club Suites so you get free breakfast with a view. the Service is outstanding and every question and help is given, even the almost impossible ones. I was very happy with... More 

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Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear CRhh, Thank you for choosing our Hotel for your stay. We are pleased to know that you enjoyed it. We would also like to thank you for your kind words and the time spent in writing your comments in www.tripadvisor.com We are very glad to know that you enjoyed your stay in our Hotel and especially our distinctive Sheraton... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 16, 2014

This property has only become part of Sheraton Group in the past two years. It has not yet been properly integrated. For instance: - use of fitness center gives rise to extra charge of 20 Euro' - look-and-feel of the property is not right for a Sheraton property. Requires investment. - SPG gold members not given automatic free wifi access... More 

Was this review helpful? Yes 1
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear Richard H, First of all, we would like to thank you for choosing to stay at Sheraton Madrid Mirasierra Hotel & Spa. We would also like to thank you for taking the time to share your feedback. Guest’s opinions are certainly one of our best tools in order to improve. We would also like to take this opportunity to... More 

Singapore, Singapore
Top Contributor
120 reviews 120 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 15, 2014

I liked this hotel more than many, for three big reasons. First, the free shuttle service from the airport, which you can easily arrange with the hotel beforehand (it was admittedly somewhat confusing to find the bus at the airport, but it was waiting outside under the bridge to the train station). Second, it was located relatively close to the... More 

Was this review helpful? Yes 1
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear HarrisChai, Thank you for choosing our Hotel for your Honeymoon! We are pleased to know that you enjoyed it. We would also like to thank you for your kind words and the time spent in writing your comments in www.tripadvisor.com As you mentioned, our Hotel is well communicated with the airport thanks to our shuttle service. Additionally it is... More 

Pune
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 14, 2014

Though this hotel is a liitle far from the city center but very well connected by metro even bus.Rooms are good size is also nice but a little dark Does not have a great view but not bad, front wing has got a nice view of hills.

Was this review helpful? Yes
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear MayankPune, First of all, we would like to thank you for choosing to stay at Sheraton Madrid Mirasierra Hotel & Spa. Regarding our location, we are situated in a quiet area in the north of Madrid City but perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 4, 2014

Hi, I stayed in this hotel on the 11th on November last month and really had a very bad stay due to the staff who were working there. I have listed the key issues which I faced below. 1.) On entering the hotel the staff took a long time to check me in due to the training of staff that... More 

Was this review helpful? Yes 1
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear John T, First of all, we would like to thank you for choosing to stay at Sheraton Madrid Mirasierra Hotel & Spa. We would also like to thank you for taking the time to share your feedback. Guest’s opinions are certainly one of our best tools in order to improve. It is always our intention to offer our guests... More 

London, United Kingdom
Top Contributor
79 reviews 79 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 3, 2014

this hotel lies just outside Madrid within easy access of the town center. so after a long drive in from Marbella , you can you to your suite which is beautifully furnished have a hot soak unwind . Pop to the pool relax top up your tan eat well and recharge your batteries for your on ward journey.

Was this review helpful? Yes
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear sandra523, We are pleased to know that you enjoyed your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for the time spent in writting your comments in www.tripadvisor.com As you mentioned all our rooms are suites designed to provide the perfect rest. All of them have a minimum of 60 sqm and... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed November 28, 2014

I stayed on several occasions for business. It is a little of the center and some taxi drivers are not aware of the name change. Good size rooms/ suites and amazing Spa and Wellness facilities. Ideal when on long business trip and you do not wish to run @40C in the park.

Was this review helpful? Yes
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear Clampy_10, Thank you for choosing our Hotel for your business stay. We are pleased to know that you enjoyed it. We would also like to thank you for your kind words and the time spent in writing your comments in www.tripadvisor.com We look forward to welcoming you back soon at Sheraton Madrid Mirasierra Hotel & Spa. We would also... More 

Europe
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed November 21, 2014

I really wanted to enjoy the stay, because the rooms are huge and staff quite friendly. However, day after day I got to experience some new annoying issue, such as: - noisy ventilation system – and could not adjust the temperature; all time blowing the same and too cold air irrespective of thermostat settings - smell of cigarette smoke from... More 

Was this review helpful? Yes
Sheraton_Madrid, Director de Relaciones con Clientes at Sheraton Madrid Mirasierra Hotel & Spa, responded to this review

Dear niaga_em, First of all, we would like to thank you for choosing to stay at Sheraton Madrid Mirasierra Hotel & Spa. We would also like to thank you for taking the time to share your feedback. Guest’s opinions are certainly one of our best tools in order to improve. We always make sure that all our rooms are perfectly... More 

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Additional Information about Sheraton Madrid Mirasierra Hotel & Spa

Address: Calle Alfredo Marquerie 43, 28034 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Madrid Mirasierra Hotel & Spa 5*
Number of rooms: 182
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Also Known As:
Mirasierra Hotel Madrid
Hotel Style:
#7 Spa Hotel in Madrid
#48 Business Hotel in Madrid
#60 Luxury Hotel in Madrid
#61 Family Hotel in Madrid
#65 Romantic Hotel in Madrid

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