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Petit Palace Madrid Aeropuerto Hotel

4.0 of 5 C/ Galeon 25, 28042 Madrid, Spain (Formerly High Tech Madrid Aeropuerto Hotel)
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Petit Palace Madrid Aeropuerto Hotel
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Petit Palace Madrid Aeropuerto Hotel
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253 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Roeselare, Belgium
Top Contributor
88 reviews 88 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 3, 2014

This hotel, isn't that great, rooms look good, but the quality of beds is poor. Hyginienic everything is ok. Bar even was closed on sunday evening, that for a business airport hotel. You have a couple of restaurants in neighbourhood but they aren't that good even. So maybe another hotel can be better in the neighbourhood. only good point of... More 

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Jose Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Sir: thank you for your comment and for your time writing down. Our Bar cafetería is working week days from 20.00 to 24.00 and meanwhile there are vending machines to supply your necesities. We are glad to hear from you that our relation between Price and quality is good, because evryday we are looking tor that. Best Regards. Jose... More 

alicante, spain
Top Contributor
91 reviews 91 reviews
48 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed September 19, 2014

This place looks good on paper- near the airport, good facilities, not expensive. However in reality it really doesn't match up. I've stayed in Petit Palace hotels before, and generally been impressed. However this one is really getting a bit old. The rooms try to be stylish but are tatty, the bathroom could do with a good make-over (and has... More 

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Jose Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Hi good morning. thank you for your coment, all experiencies from our customers are very important for us, because we can improve everyday our quality . We have in the hotel one executive floor and all the romos include a static bicycle and is a service for free, that It is been requested for our customers in several coments and... More 

Geneva, Switzerland
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 3, 2014

Practical hotel near to Madrid airport. I stayed with my family including 3 children for one night upon arrival in Madrid. The room for 5 was spacious with a nice modern bathroom with huge old style bath, as well as modern shower. The hotel is a bit old and tatty but the room was clean. Breakfast was not bad. Pool... More 

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Jose Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Madam: Thank you for your time, and for writing your comment, all coustomers coments help us to improve our petit palace experience. We are glad to listen from you that everything was good, and your expectations was satisficed in our hotel. I hope we will see you son. Jose Castillo Director jose.castillo@petitpalace.com More 

Dublin, Ireland
Top Contributor
79 reviews 79 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 22, 2014

This place is very convenient if you have an early flight, as it's very close to the airport. You can also reach city center with metro which is a short walk away. Unfortunately when we were there there were some lacks in the hotel - the sauna and gym were out of service, there was only one bike to rent,... More 

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Beatriz C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear guest: First of all thank you for your comemt and for your time. we are satisfied if our location and our metro facilites to reach the center. I belive you stayed at least two months ago because our sauna was out of order for Works, because now is working perfectlyand we bought two months ago two bikes, and now... More 

Melbourne
Contributor
19 reviews 19 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 7, 2014

Our travel agent who was very incompetent booked this hotel from our base in London. Though it is near the Madrid Barajas airport, it did not serve our purpose as it was very far from the Madrid city center. However, the hotel was reasonably adequate and the room satisfactory. We were quite satisfied with the breakfast buffet service, the earlier... More 

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Beatriz C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Madam: thank you for your coment, all customers experience are good for us, even when yours wasn't very good. We are very sorry for your confusión, but as You have said our hotel is just at the airport, and we are happy that our stuff was nice with you, and our hotel is good for anothe porpuse, we will... More 

Dallas, Texas
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 1, 2014

Stayed here for a night prior to leaving Madrid. Only bonus was that it was close to airport and shuttle was a plus. Odd location ~ isolated. No nearby restaurants. Bar was closed. Restaurant was closed. Receptionists did not seem friendly. Rooms were smoky as ever. Could get lung cancer from passive second hand smoke. Beds were hard with strange... More 

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Beatriz C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear sir: thamk you for your coment, we are working everyday to improve our petit palace experience. We are very dissaponint with yours and we want to say first of all sorry, even when for you we have a very good location to the airport. We are an a reseidential área, and just behind the hotel is plenty restaurants and... More 

Southampton, United Kingdom
Top Contributor
144 reviews 144 reviews
32 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed June 7, 2014

Greeted by a surly receptionist who excelled at being abrupt, went to our "double room" only to discover 2 single beds made up as single beds pushed together. The corridors smelt of stale cigarettes , room was clean but we were expecting a bath in it, only had shower, the room had no tea coffee making facilities or iron. When... More 

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Beatriz C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Good evening. thank you for your comment, everyday we are working to improve experiences in petit palace and with all your coments we trying to achive our quality. our hotel has doublé room and twin room, and all our twin room are as you described, we are not trying to confuse our coustomers, like you said, I don't know if... More 

Fayetteville, Georgia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 14, 2014

If you are looking for a hotel with good customer service, decent food, clean accommodations, and convenience. If you are looking for 5 star frills this is NOT the hotel for you. It is close to the airport, and it has free shuttle service. It is also very close to the metro that you can take to city center and... More 

Was this review helpful? Yes 1
Beatriz C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Good morning: Thanks for your opinión about us, we are working everyday to reach customer satisfaction.We are happy that our hotel fit inside your Budget and all our amenities were good enough. and hopefully we will see you soon as happy as this time. best regards Jose Manuel Castillo jose.castillo@petitpalace.com director More 

Hong Kong, China
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 1, 2014

I stayed at this hotel with a view to catching an early flight. They provided free shuttle service to airport. Besides, room condition is very good and location is nearby metro station (around 2-3 mins)

Was this review helpful? Yes 2
Beatriz C, Gerente at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Good morning Mr Lamiokki: Thanks for your comments, thank to them every day We trying to improve. We are very happy that your experience with us has been so positive and always look forward to all our customers, and hope to see you again and your next experience petti palace will be the same or better than this time. I... More 

Svizzera
2 reviews
1 of 5 stars Reviewed March 2, 2014

Definitely the worst 4**** hotel I ever visited . Very used, cold and dirty room and bathroom, Not any service in the hotel , even bar was 24 hours closed , only coins machine to get a coffee. it advertise shuttle service to airport , but it is only working in early morning and after 20.00 . Sleeping and lazy... More 

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Jose Manuel C, Manager at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Client, First of all I would like to thank you for taking the time to write about your stay at Petit Palace Madrid Aeropuerto. Every comment, good or bad , is important to us and help us to improve. I apologize on behalf of the hotel for being unable to reach your expectations about the services we offer .... More 

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Additional Information about Petit Palace Madrid Aeropuerto Hotel

Address: C/ Galeon 25, 28042 Madrid, Spain (Formerly High Tech Madrid Aeropuerto Hotel)
Location: Spain > Community of Madrid > Madrid > Airport / Barajas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Petit Palace Madrid Aeropuerto Hotel 4*
Number of rooms: 86
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Hotel Style:
#36 Best Value Hotel in Madrid
#162 Luxury Hotel in Madrid

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