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Petit Palace Madrid Aeropuerto Hotel

C/ Galeon 25, 28042 Madrid, Spain (Formerly High Tech Madrid Aeropuerto Hotel)
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Petit Palace Madrid Aeropuerto Hotel
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373 Reviews from our TripAdvisor Community

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Madrid, Spain
1 review
4 of 5 stars Reviewed 2 weeks ago

Good size bedroom with comfortable bed. Clean. Well stocked bathroom. Staff very helpful. Only negative comment is that shuttle hours could start earlier. First tranche of flights of the day require taxi. As I just did overnight stay did not get to try food or facilities.

Helpful?
Thank Stewart L
José Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear guest: Thank you for your review, and for help us to improve our petitpalace experience. We are happy to hear that you liked our rooms and our staff. Unfortunatly our shuttle is working from 6.00 to 23.30, and we are covering a big tranche. Best regards. Jose Castillo Director jose.castillo@petitpalace.com More 

Montespertoli, Italy
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is conveniently located close to the airport and has free shuttle bus service to terminals. The closest metro stop is less than one km away and with a 20 minute ride you are easily in downtown Madrid. Room was spacious, clean, quiet and well equipped. Random problems with WIFI, but overall a good connection. Vast breakfast choice. I... More 

Helpful?
1 Thank Serena C
José Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear guest: thank you for your review and for help us to improve petitpalace experience. We are glad to hear that your stay with us was ok, and you enjoied all our services. Everyday we are working to satisfice our customers. We would like to see you soon. Best regards Jose Castillo Director jose.castillo@petitpalace.com More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed 4 weeks ago

We have been exclusively using this hotel for many years now, and the main reason is that we really like and trust the man who works there at night, Alberto. We also like the facility and transportation to the airport is convenient.

Helpful?
Thank Bryan K
José Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear guest: Thank you for your review and for help us to improve our petitpalace experience. We are glad to hear that you like and repeat with us. I will pass your words to Alberto, this is our target daily, make our customers sattisfaced. Best regards. Jose Castillo Manager jose.castillo@petipalace.com More 

A TripAdvisor Member
5 of 5 stars Reviewed 4 weeks ago via mobile

Great quality @ awesome price. Staff is very kind and service oriented (ask for ELENA). Breakfast buffet is good. Transportation to and from airport included, frequent and very convenient (10 min drive). Family rooms available. Book your room!!

Helpful?
Thank A TripAdvisor Member
José Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear guest: Thank you for your coment and for your time. We are glad to hear that everithing is very good. I will talk with Elena to pass your congratulations. We are happy also wiht your satisfaction on our shuttle service, breakfast and family rooms. Best regards Jose Castillo Manager jose.castillo@petitpalace,com More 

San Francisco, California
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed January 8, 2016

This is a pet friendly hotel, close to airport, and low cost. For that I could put up with the thin walls. Pros: heated towel rack and lobby bar. Make sure you don't get fooled into thinking your breakfast is included in the room rate. Parking was €10.

Helpful?
Thank KippyElsemore
José Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Customer: Thanks for your review and for helping us improve petitpalace experience. We are glad you like our bar and our pet frendly spirit. Not all rates include breakfast, and something that is specified in your booking, never try to deceive our customers or give away free breakfast. best regards Jose Castillo director jose.castillo@petitpalace.com More 

Langres, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 3, 2016

The receptionist Elena is a "STAR", she is always smiling, very friendly and helpful. What a pleasure to find someone who enjoys her job and is good at it. She speaks Spanish, and her English is very good. On Xmas Eve and even at the end of her shift she was smiling. We left at 4am onXmas Day to catch... More 

Helpful?
Thank Elaine W
José Manuel C, Front desk Manager at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Elaine, Thank you for taking the time to share your positive review about your recent stay with us. It is delightful to know that you had found the location, the room and buffet breakfast very good. It's wonderfull that you felt comfortable with the staff and that they were very helpful and friendly during your time with us, particularly... More 

Kuopio, Finland
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 4, 2015

A little bit worn out room, the door to shower was broken and shower was a bit broken too. Desks had major scratches and worn out paint. Noise from the corridor was heard clearly. Lobby looked nice. Free airport transfer.

Helpful?
Thank Cthulhulives
José Manuel C, Front Desk Manager at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay with us. I was upset to read that you had some trouble with the shower and noises. Your feedback is particularly significant to us, it helps us to develop the services and facilities that we provide. I have noted your comments regarding the shower... More 

Las Vegas
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed October 8, 2015

This hotel is located very near the airport and there is a shuttle beginning at 6AM. So if you need to be near for an early flight this is a good location for that. It is a bad location for shopping, (none), or restaurants (one local buffet outside the hotel) and the hotel dining room. The buffet down the street... More 

Helpful?
1 Thank paulr147
José Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Good Morning: Thank you for your review, and for help us to improve petitpalace experience.We are glad to hear from you that you liked our free shuttle to the airport, also our nice room, and our staff that was good and helpfull with you. Sometimes design is not very confortable, but we will take note your coments and we will... More 

Level Contributor
66 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 16, 2015 via mobile

Rooms were clean, calm and comfortable. With the fatigue of the travel it was nice to get there with the free shuttle in 5 mins. Check in was nice and provided us all the information for a pleasant stay. So we had some sauna in the tiny sports room after the relaxing outdoor swimming pool and we're directed to a... More 

Helpful?
Thank Patrice H
José Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Good evening: Thank you for your review .Everyday we are improving with all review, our petitpalace experience. We are glad to hear from you that our hotel satisfaced all your request and you relax yourself in our outdoor swiming pool. Best regards José Castillo Manager jose.castillo@petitpalace.com More 

Preston, United Kingdom
Level Contributor
138 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed September 12, 2015

What a joke for a 4 star hotel booked with agoda for first time usually booking .com asked for large bed high floor . Arrive and was given twin beds low floor paid over £100 pound for room only . 2 to 2.5 stars would have been more like it . We did get a change of room with a... More 

Helpful?
Thank splasherPreston
José Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Good morning, thank you for your kind review and for helping to improve Petitpalace experience. Our king rooms are not guaranteed as they are only 15% of the hotel, so can not be book, but fortunately we were able to give a queen size on next day .Our rooms sise are all over 22 square meters saciaré and showers adequate... More 

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