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All 458 Madrid hotels

Petit Palace Madrid Aeropuerto Hotel

4.0 of 5 Hotel   |   C/ Galeon 25, 28042 Madrid, Spain (Formerly High Tech Madrid Aeropuerto Hotel) (Airport / Barajas)
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Petit Palace Madrid Aeropuerto Hotel
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47%
Ranked #329 of 458 Hotels in Madrid
A recent review
3 of 5 stars reviewed 2 weeks ago
Caro624 Geneva, Switzerland
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233 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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alicante, spain
Top Contributor
86 reviews 86 reviews
46 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This place looks good on paper- near the airport, good facilities, not expensive. However in reality it really doesn't match up. I've stayed in Petit Palace hotels before, and generally been impressed. However this one is really getting a bit old. The rooms try to be stylish but are tatty, the bathroom could do with a good make-over (and has... More

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Geneva, Switzerland
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Practical hotel near to Madrid airport. I stayed with my family including 3 children for one night upon arrival in Madrid. The room for 5 was spacious with a nice modern bathroom with huge old style bath, as well as modern shower. The hotel is a bit old and tatty but the room was clean. Breakfast was not bad. Pool... More

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Jose Manuel C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Madam: Thank you for your time, and for writing your comment, all coustomers coments help us to improve our petit palace experience. We are glad to listen from you that everything was good, and your expectations was satisficed in our hotel. I hope we will see you son. Jose Castillo Director jose.castillo@petitpalace.com More

Dublin, Ireland
Top Contributor
77 reviews 77 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This place is very convenient if you have an early flight, as it's very close to the airport. You can also reach city center with metro which is a short walk away. Unfortunately when we were there there were some lacks in the hotel - the sauna and gym were out of service, there was only one bike to rent,... More

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Beatriz C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear guest: First of all thank you for your comemt and for your time. we are satisfied if our location and our metro facilites to reach the center. I belive you stayed at least two months ago because our sauna was out of order for Works, because now is working perfectlyand we bought two months ago two bikes, and now... More

Melbourne
Contributor
19 reviews 19 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 7, 2014

Our travel agent who was very incompetent booked this hotel from our base in London. Though it is near the Madrid Barajas airport, it did not serve our purpose as it was very far from the Madrid city center. However, the hotel was reasonably adequate and the room satisfactory. We were quite satisfied with the breakfast buffet service, the earlier... More

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Beatriz C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Madam: thank you for your coment, all customers experience are good for us, even when yours wasn't very good. We are very sorry for your confusión, but as You have said our hotel is just at the airport, and we are happy that our stuff was nice with you, and our hotel is good for anothe porpuse, we will... More

Dallas, Texas
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 1, 2014

Stayed here for a night prior to leaving Madrid. Only bonus was that it was close to airport and shuttle was a plus. Odd location ~ isolated. No nearby restaurants. Bar was closed. Restaurant was closed. Receptionists did not seem friendly. Rooms were smoky as ever. Could get lung cancer from passive second hand smoke. Beds were hard with strange... More

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Beatriz C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear sir: thamk you for your coment, we are working everyday to improve our petit palace experience. We are very dissaponint with yours and we want to say first of all sorry, even when for you we have a very good location to the airport. We are an a reseidential área, and just behind the hotel is plenty restaurants and... More

Southampton, United Kingdom
Top Contributor
126 reviews 126 reviews
31 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed June 7, 2014

Greeted by a surly receptionist who excelled at being abrupt, went to our "double room" only to discover 2 single beds made up as single beds pushed together. The corridors smelt of stale cigarettes , room was clean but we were expecting a bath in it, only had shower, the room had no tea coffee making facilities or iron. When... More

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Beatriz C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Good evening. thank you for your comment, everyday we are working to improve experiences in petit palace and with all your coments we trying to achive our quality. our hotel has doublé room and twin room, and all our twin room are as you described, we are not trying to confuse our coustomers, like you said, I don't know if... More

Fayetteville, Georgia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 14, 2014

If you are looking for a hotel with good customer service, decent food, clean accommodations, and convenience. If you are looking for 5 star frills this is NOT the hotel for you. It is close to the airport, and it has free shuttle service. It is also very close to the metro that you can take to city center and... More

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Beatriz C, Director General at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Good morning: Thanks for your opinión about us, we are working everyday to reach customer satisfaction.We are happy that our hotel fit inside your Budget and all our amenities were good enough. and hopefully we will see you soon as happy as this time. best regards Jose Manuel Castillo jose.castillo@petitpalace.com director More

Hong Kong, China
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 1, 2014

I stayed at this hotel with a view to catching an early flight. They provided free shuttle service to airport. Besides, room condition is very good and location is nearby metro station (around 2-3 mins)

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Beatriz C, Gerente at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Good morning Mr Lamiokki: Thanks for your comments, thank to them every day We trying to improve. We are very happy that your experience with us has been so positive and always look forward to all our customers, and hope to see you again and your next experience petti palace will be the same or better than this time. I... More

Svizzera
2 reviews
1 of 5 stars Reviewed March 2, 2014

Definitely the worst 4**** hotel I ever visited . Very used, cold and dirty room and bathroom, Not any service in the hotel , even bar was 24 hours closed , only coins machine to get a coffee. it advertise shuttle service to airport , but it is only working in early morning and after 20.00 . Sleeping and lazy... More

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Jose Manuel C, Manager at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Client, First of all I would like to thank you for taking the time to write about your stay at Petit Palace Madrid Aeropuerto. Every comment, good or bad , is important to us and help us to improve. I apologize on behalf of the hotel for being unable to reach your expectations about the services we offer .... More

Israel
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 29, 2014

A nice, big, family room with big and comfortable beds. Wifi and a computer in the room with free internet - nice! Printer scanner and exercise bike in the room - we didn't use them but we were impressed! Bathroom spacious and nicely designed. Staff was very helpful, especially in heating our own instant meal when we arrived in the... More

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Victoria G, Departamento de ventas online at Petit Palace Madrid Aeropuerto Hotel, responded to this review

Dear Guest, We would like to thank you for taking the time to send us your comment about your stay in our hotel. We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations comments always with the aim... More

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Additional Information about Petit Palace Madrid Aeropuerto Hotel

Address: C/ Galeon 25, 28042 Madrid, Spain (Formerly High Tech Madrid Aeropuerto Hotel)
Location: Spain > Community of Madrid > Madrid > Airport / Barajas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Petit Palace Madrid Aeropuerto Hotel 4*
Number of rooms: 86
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