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Senator Gran Via 21 Hotel

Hotel website
Gran Via 21, 28008 Madrid, Spain
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Senator Gran Via 21 Hotel
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Senator Gran Via 21 Hotel
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1,091 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Cheltenham, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I've given this hotel top marks based on our requirements and the location of the hotel. I don't think we could have got a better location if we had tried, it was right in the heart of the city . We were able to walk to pretty much every attraction we wanted to within 20 minutes. For attractions further afield... More 

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very glad to know that you had such a fantastic stay at our hotel! We... More 

England, United Kingdom
Level Contributor
86 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Positives: the location was brilliant. It is true that Gran Via never sleeps which is what makes it so enjoyable. Equivalent to Oxford Street in London - high street shops and restaurants. I read beforehand that there were prostitutes on the street; yes, there were prostitutes however they just merged in to the hustle bustle of Gran Via. Felt very... More 

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest: I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. We are in the very centre of... More 

Connectiucut
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is very conveniently situated. It has basic good amenities. I especially like that there is a small bar/snack bar on the premises so that it was easy to grab a quick snack - including some tasty smoothies - at various times during the day.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We once again thank you and are looking forward welcoming you to any of our establishments. Leticia... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

The hotel has an excellent location in the center of Madrid. Attractions like Plaza de Espana, Royal Palace, the shopping district of Fuencarral are all within reasonable walking distance from the hotel. The Metro drops off right in front of the hotel, so getting anywhere in the city is very convenient. The breakfast in the AM has a good spread... More 

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest: I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. We are in the very centre of... More 

Glasgow, United Kingdom
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from a long weekend at the Senator Gran Via 21. The location of the hotel is excellent right in the city centre and within easy walking distance of many of the landmarks. Right outside the hotel is the metro and the bus stop for the Madrid City Tour. The room was very clean and comfortable. The breakfast was... More 

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. Thank you for remarking the cleaning and comfort of your room as well as the quality and... More 

Auckland, New Zealand
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have just left this hotel and have come away disappointed . I am not someone that ever bothers to write a bad review but I am this time. Yes the location is great. Yes reception helped me book trips and were very friendly and cooperative with that. But then we came back to our room from dinner and I... More 

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are sorry for the incident that you say happened during your stay here. After making a... More 

Thessaloniki, Greece
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

a very poor hotel that maybe 20 years ago it was one of the good ones.the public spaces are more of a tree star hotel, the rooftop swimming pool dirty surroundings and deserted, the room o.k. for a 3,5 star hote, breakfast was a jokel.near the entrance of the hotel there were ladies searching for clients...in general keep away if... More 

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest: I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very sorry for the opinion that you have of this hotel, we take note of... More 

Aberdeen, United Kingdom
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is very central on corner Gran Via and Calle Montera. Rooms are comfortable, well equipped. Roof top pool is a bonus with terrific views. Staff are extremely helpful and service good. Metrol station outside hotel door, short walk to Puerta del Sol, shops, cafes, restaurants all nearby.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest: I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. We are in the very centre of... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We've been this hotel for 4 days. We really liked location. It's center of Madrid city! The staff were also kind but the room was so smelly...like smoking. While we were staying there, we should've open the window to refresh.

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest: I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. Sorry that you found your room smelly. I would like to explain that we don´t have any... More 

Birmingham, United Kingdom
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 5 nights with family. Excellent location but for this you must sacrifice having a quiet room. Rooms facing outwards are fairly noisy. Rooms are dated but everything is functional. Rooftop pool was what sold this hotel to us - the pool is understanably very small but it's was a nice space to sit around / sunbathe. Shame... More 

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest: I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. I must clarify that we offer a free wifi service during the whole stay although it´s necessary... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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