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All 458 Madrid hotels

Senator Gran Via 21 Hotel

4.0 of 5 Hotel   |   Gran Via 21, 28008 Madrid, Spain
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Ranked #271 of 458 hotels in Madrid
A recent review
4 of 5 stars reviewed 1 week ago
cred68 Aguas de Lindoia, SP
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858 people have reviewed this hotel

Traveler rating
    356
    343
    100
    43
    16
See reviews for
161
313
82
57
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed yesterday NEW

Just checked in after booking our reservation on orbitz.com. I called hotel few days before arrival to make sure we get nonsmoking, higher floor room... Upon arrival we were inform that we are the last room and we have smoking, 3rd floor room ( size of shoe box). Front desk agent useless and rude. Do yourself a favor and book... More

Was this review helpful? Yes 1
Aguas de Lindoia, SP
Top Contributor
109 reviews 109 reviews
83 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed twice at the Hotel Senator Gran Via 21, one in July and another in August 2014. Excellent reception. Very helpful and attentive. Exceptional location, across from subway Gran Via. Rooms a little small but well-equipped rooms, with mini bar (including non-alcoholic beverages free of charge), safe, 32 TV great inch, iron and ironing board, free wifi. Great bathroom.... More

Was this review helpful? Yes 2
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very pleased to hear that you liked so much the service provided by our staff... More

Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing hotel. Amazing location. Right below it, is the Gran Via metro station. Take that for connectivity. Friendly and cooperative staff. Decent breakfast spread. Big rooms. I would highly recommend this place. Sure to visit again!

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Geneva, Switzerland
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is right in the middle of everything! The breakfast is perfect (croissants, eggs, fruit juice, fresh fruits etc). The building is beautiful inside out, the rooms and bathroom as well. The only thing that was a downer for me is the mattress that I found way too hard.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Beijing, China
Top Contributor
107 reviews 107 reviews
58 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This allegedly 4 star hotel (my foot) has a impressive facade but terrible inside. Some viewer say large rooms but I had the smallest room I have ever stayed. It is a "double for single use" but the size of the room is probably 9 ft x 6 ft. The clearance on each side of the bed is about 1.5... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provided. Regarding the complaint about your room, I would like to specify that our rooms have at least... More

singapore
Top Contributor
51 reviews 51 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel sits in the junction of the city - Zara n Mango are 5 minutes across the street and 10 minutes walking along the lane from hotel you will reach the area for tapas joints. Other plus points for hotel include big bedrooms that come with toothbrushes, cotton buds, shampoo and bath lotion. Free mineral water n coca cola... More

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Sydney, Australia
Top Contributor
60 reviews 60 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Absolutely perfect hotel. I cannot say one negative thing. Location right in the centre of madrid, very friendly staff, clean and very large room with views of the city. Free minibar that was re-filled daily. Pool on the roof. Wish I had stayed longer then 3 nights, this is what all hotels should aspire too.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are more than happy to see that you liked so much the hotel, its location, rooms,... More

Manhasset, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

One of our favorite hotels we've stayed at, not because of the quality but the location. It is in the dead center of the city, we walked everywhere. Staff was helpful choosing things to do at night and during the day, but the rooms were ok.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Rosario, Argentina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 11, 2014

Quick check in, helpful employees, great room, with a terrace to enjoy great views of Madrid, quiet corridor although the hotel was full. Easy to get around, a few steps from Puerta del Sol. Mc Donald`s opposite the hotel. Unbeatable location!

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear guests I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service. We are very proud of the location of the hotel. As you said we are in the very centre of Madrid. We are glad to see that you liked so much the rooms... More

Istanbul Province, Turkey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 8, 2014

Nice hotel but extremely bad (male) front desk staff. Cleanness is average. Both are neutralized by perfect location. If you do not care about rude service staff, worthy to try. Otherwise, try next door hotels.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are sorry to hear that you didn´t like the service provided by our staff. I´d like... More

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Additional Information about Senator Gran Via 21 Hotel

Address: Gran Via 21, 28008 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Senator Gran Via 21 Hotel 4*
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Also Known As:
Senator Gran Via Madrid
Senator Gran Via Hotel Madrid

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Amenities

Business Center with Internet Access Room Service Wheelchair access
Hotel Style
#77 Business Hotel in Madrid #106 Family Hotel in Madrid #129 Romantic Hotel in Madrid #147 Luxury Hotel in Madrid
Hotel Class
Number of rooms
136

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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