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All 458 Madrid hotels

Senator Gran Via 21 Hotel

4.0 of 5 Hotel   |   Gran Via 21, 28008 Madrid, Spain
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Ranked #276 of 458 hotels in Madrid
A recent review
5 of 5 stars reviewed 2 days ago
nng77 nottingham
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873 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
nottingham
Contributor
13 reviews 13 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is right in the centre, an ideal location, just 5 mins walk from both of the main plazas. There are shops and eateries galore either side. There is a metro stop outside the hotel and the city tour bus is just across the road. The hotel was nice and clean with complimentary drinks, decent size bathroom and nice... More

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P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very pleased to hear that you had a great stay and that you liked the... More

Petah Tiqva, HaMerkaz, Israel
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Wonderful hotel located in the heart of main Street. There is simply no bad word to say about the hotel. Clean, cozy, nice and good service. The hotel staff helped us a lot and responded to all our questions or requests. Really was a pleasure to stay there and enjoy the perfect location. While we were disappointed that the hotel... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear guests I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service. We are very proud of the location of the hotel. As you said we are in the very centre of Madrid. We are glad to see that you liked so much the rooms,... More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I booked this hotel for 2 night stay with my 2 children. Upon arrival the staff on reception were very friendly and helpful and held our cases as we arrived before check in. I had booked a superior family room but we ended up with 2 adjoining rooms so had lots of space and large balcony overlooking the front area... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are more than happy to see that the service provided by our staff has pleased you... More

1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

It was quite cramped! Our beds were super uncomfortable, the "rooftop pool" is NOT heated, it's impossible to swim in and open for only 2 four hour chunks. The walls were thin, luckily only the last two nights were ruined by noisy neighbors. Really pretty building in a convenient location.

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are sorry to hear of your insatisfaction about your stay at our hotel. Effectively the pool... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Just checked in after booking our reservation on orbitz.com. I called hotel few days before arrival to make sure we get nonsmoking, higher floor room... Upon arrival we were inform that we are the last room and we have smoking, 3rd floor room ( size of shoe box). Front desk agent useless and rude. Do yourself a favor and book... More

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, First of all, thank you for taking the time to provide your feedback regarding our hotel, that´s the best way to get our main goal, the satisfaction of our guests. We are sorry for your disagreement regarding your point of view of hotel. We always try to give the best quality and service to all our customers. We... More

Aguas de Lindoia, SP
Top Contributor
109 reviews 109 reviews
83 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed twice at the Hotel Senator Gran Via 21, one in July and another in August 2014. Excellent reception. Very helpful and attentive. Exceptional location, across from subway Gran Via. Rooms a little small but well-equipped rooms, with mini bar (including non-alcoholic beverages free of charge), safe, 32 TV great inch, iron and ironing board, free wifi. Great bathroom.... More

Was this review helpful? Yes 2
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very pleased to hear that you liked so much the service provided by our staff... More

Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Amazing hotel. Amazing location. Right below it, is the Gran Via metro station. Take that for connectivity. Friendly and cooperative staff. Decent breakfast spread. Big rooms. I would highly recommend this place. Sure to visit again!

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Geneva, Switzerland
Contributor
13 reviews 13 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is right in the middle of everything! The breakfast is perfect (croissants, eggs, fruit juice, fresh fruits etc). The building is beautiful inside out, the rooms and bathroom as well. The only thing that was a downer for me is the mattress that I found way too hard.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Beijing, China
Top Contributor
108 reviews 108 reviews
59 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This allegedly 4 star hotel (my foot) has a impressive facade but terrible inside. Some viewer say large rooms but I had the smallest room I have ever stayed. It is a "double for single use" but the size of the room is probably 9 ft x 6 ft. The clearance on each side of the bed is about 1.5... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provided. Regarding the complaint about your room, I would like to specify that our rooms have at least... More

singapore
Top Contributor
51 reviews 51 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 26, 2014

This hotel sits in the junction of the city - Zara n Mango are 5 minutes across the street and 10 minutes walking along the lane from hotel you will reach the area for tapas joints. Other plus points for hotel include big bedrooms that come with toothbrushes, cotton buds, shampoo and bath lotion. Free mineral water n coca cola... More

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

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Additional Information about Senator Gran Via 21 Hotel

Address: Gran Via 21, 28008 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Senator Gran Via 21 Hotel 4*
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Also Known As:
Senator Gran Via Madrid
Senator Gran Via Hotel Madrid

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Amenities

Business Center with Internet Access Room Service Wheelchair access
Hotel Style
#77 Business Hotel in Madrid #102 Family Hotel in Madrid #132 Romantic Hotel in Madrid #146 Luxury Hotel in Madrid
Hotel Class
Number of rooms
136

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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