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All 458 Madrid hotels

Senator Gran Via 21 Hotel

4.0 of 5 Hotel   |   Gran Via 21, 28008 Madrid, Spain
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Senator Gran Via 21 Hotel
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82%
Ranked #277 of 458 hotels in Madrid
A recent review
5 of 5 stars reviewed 6 days ago
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843 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Beijing, China
Top Contributor
101 reviews 101 reviews
55 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This allegedly 4 star hotel (my foot) has a impressive facade but terrible inside. Some viewer say large rooms but I had the smallest room I have ever stayed. It is a "double for single use" but the size of the room is probably 9 ft x 6 ft. The clearance on each side of the bed is about 1.5... More

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P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provided. Regarding the complaint about your room, I would like to specify that our rooms have at least... More

singapore
Top Contributor
51 reviews 51 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel sits in the junction of the city - Zara n Mango are 5 minutes across the street and 10 minutes walking along the lane from hotel you will reach the area for tapas joints. Other plus points for hotel include big bedrooms that come with toothbrushes, cotton buds, shampoo and bath lotion. Free mineral water n coca cola... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Sydney, Australia
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Absolutely perfect hotel. I cannot say one negative thing. Location right in the centre of madrid, very friendly staff, clean and very large room with views of the city. Free minibar that was re-filled daily. Pool on the roof. Wish I had stayed longer then 3 nights, this is what all hotels should aspire too.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are more than happy to see that you liked so much the hotel, its location, rooms,... More

Manhasset, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

One of our favorite hotels we've stayed at, not because of the quality but the location. It is in the dead center of the city, we walked everywhere. Staff was helpful choosing things to do at night and during the day, but the rooms were ok.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Rosario, Argentina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Quick check in, helpful employees, great room, with a terrace to enjoy great views of Madrid, quiet corridor although the hotel was full. Easy to get around, a few steps from Puerta del Sol. Mc Donald`s opposite the hotel. Unbeatable location!

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear guests I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service. We are very proud of the location of the hotel. As you said we are in the very centre of Madrid. We are glad to see that you liked so much the rooms... More

Istanbul Province, Turkey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Nice hotel but extremely bad (male) front desk staff. Cleanness is average. Both are neutralized by perfect location. If you do not care about rude service staff, worthy to try. Otherwise, try next door hotels.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are sorry to hear that you didn´t like the service provided by our staff. I´d like... More

Aberdeen, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Looking for a central hotel in Madrid without too much metro travel we booked into the Senator Gran Via 21. We had spotted it on a previous visit to Madrid and noticed that it had a roof top pool. The pool opened for the summer season on the day we arrived - 28th June. The hotel itself is smart and... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Orlando, Florida
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel, perfect location. Took the bus from the airport it was the second stop from the airport. Location is in the heart of everything. McDonalds and Dunkin Donuts right outside (if you want a quick breakfast). Metro and buses right outside the door. Hotel gives you two free bottles of water daily, has an iron and ironing board, tea... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We once again thank you and are looking forward welcoming you to any of our establishments. Leticia... More

Palm Bay, Florida
Top Contributor
374 reviews 374 reviews
45 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent three nights at the Senator. It is in a great location central to the main part of Madrid. Many of the sights are within walking distance. The area is very lively with plenty of cafes and shopping and an amazing night life. We arrived after an all night flight from the US very tired and desperate for a... More

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

returned to senator after stay in the winter delighted advertisng is now down and even more delighted with the view on the very lively calle montera. I stayed over 2 weeks and was given a superb room on the 3rd floor . The hotel is spotlessly clean and the reception staff were extremely helpful. The value for money for this... More

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

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Additional Information about Senator Gran Via 21 Hotel

Address: Gran Via 21, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Senator Gran Via 21 Hotel 4*
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Also Known As:
Senator Gran Via Madrid
Senator Gran Via Hotel Madrid

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Amenities

Business Center with Internet Access Room Service Wheelchair access
Hotel Style
#68 Business Hotel in Madrid #121 Family Hotel in Madrid #134 Romantic Hotel in Madrid #149 Luxury Hotel in Madrid
Hotel Class
Number of rooms
136

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