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Senator Gran Via 21 Hotel

4.0 of 5
Gran Via 21, 28008 Madrid, Spain
Hotel amenities
Senator Gran Via 21 Hotel
Ranked #87 of 453 hotels in Madrid
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641 reviews from our community

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Traveler rating
    278
    245
    72
    33
    13
Date Rating
kent
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 11, 2013 NEW

Booked a 3day/2 night trip via British Airways. I emailed the hotel to ask for a room on a higher floor, and they confirmed almost straight away. Excellent location. Gran Via metro station is literally outside the hotel reception. The journey from the airport using the metro took about 40 minutes. This is a good area if you want to... More

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See 2 more reviews by mcpinder for Madrid
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review
June 12, 2013

Dear Guest, It is a pleasure for us to know that you enjoyed your stay at our hotel as much as your review says. We are very proud of the location of the hotel. As you said we are in the very centre of Madrid within a walking distance to most of the touristic points of the city. We really... More

Gurgaon, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 10, 2013

We booked (online) a triple room in the hotel during our recent visit to Madrid. The location is excellent and central being right on Gran Via with most of the attractions, shopping and eating places close by. The view of the street from our room was great. The minus point was that the room was a bit small and cramped... More

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P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review
June 11, 2013

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Dubai
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 4, 2013

I have stayed in this hotel in July 2012. Except fot a perfect location (proximity to Madrid's land marks, metro, shops and the taxi stand) and a fantastic outdoor looks, the Senatro Gran Via 21 was rather dissappointing: - small and quite noisy room - very poor breakfast (except for tomatoes no fresh vegetables) - old TV - slow internet... More

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review
June 10, 2013

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are sorry to hear that you have such a bad impression about our hotel. I would... More

Lisbon
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 3, 2013

The hotel has a splendid location in central Madrid, at walking distance to some of the city most important attractions (Plaza Mayor, Prado Museum, Thyssen Museum, St Ana Square, Chueca). The room was comfortable, very well clean, and silence at nigh. The hotel interior architecture is quite strange, as it seems a kind of patchwork. The reception is small and... More

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P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review
June 10, 2013

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 2, 2013

This hotel is in Central Madrid, literally opposite a train station! The hotel is lovely. The people at reception were very helpful and friendly and were happy to recommend restaurants and places to visit. Our room was a spacious twin (although we would have preferred a double but it was fine) with balcony overlooking the busy city. The city can... More

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See 3 more reviews by d_shah85 for Madrid
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review
June 7, 2013

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2013

We stayed at this hotel for 3 nights at the end of July for my friends' birthday, we had stayed at thsi hotel before it's in a good location and had everything we needed. When we approached the hotel I thought what a lovely Place and it was right in the heart of the city. The reception staff have to... More

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P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review
June 7, 2013

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. Thank you for remarking the location of the hotel, its facilities, the service provided by our staff…... More

Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 13, 2013

This hotel has a perfect location for exploring the city. It has a big potential to become a first class hotel but before that some additional renovations should be done. It is noticed that they renovated the inside corridor, which gives you a great feeling when entering the lift to the upper floors. The panoramic view inside the building is... More

Was this review helpful? Yes 1
See 2 more reviews by Jo P for Madrid
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review
May 14, 2013

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 5, 2013 via mobile

You have anything you need a few steps from this hotel. I only got tired of the same breakfast each and every day, but for a few days its great and you have a Starbucks a few blocks away. The personnel is very kind and always willing to answer your doubts.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review
May 14, 2013

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Wales
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 25, 2013

We stayed at this hotel for 3 nights at the end of March for my husbands birthday, we had never been to Madrid before but having checked out the hotel before we travelled it seemed to be in a good location and had everything we needed. When we approached the hotel I thought what a lovely Place and it was... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review
April 26, 2013

Dear Guests, Thank you so much for sharing your experience with us. Please Know that it is our aim that you spend the best days of your holidays with us and this is what we are working for and trying to improve every day. We are very proud of the location of the hotel. As you said we are in... More

NORWICH
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 23, 2013

I was one of a group of 12 males (ages 33-42) that recently stayed at the Gran Via. I thought on the whole it was a very nice hotel. Good points: The hotel is in a fantastic location, almost bang in the middle of madrid. There is a tube station literally 25 yards away, we hopped on it, paid 1... More

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review
April 24, 2013

Dear Guest, It is a pleasure for us to know that you enjoyed your stay at our hotel as much as your review says. We are very proud of the location of the hotel. As you said we are in the very centre of Madrid within a walking distance to most of the touristic points of the city. We really... More

 
 
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Additional Information about Senator Gran Via 21 Hotel

Also Known As:
Senator Gran Via Madrid
Senator Gran Via Hotel Madrid
Address: Gran Via 21, 28008 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Business Center Room Service Wheelchair access
Hotel Style:
#56 Luxury Hotels in Madrid
#85 Family Hotels in Madrid
#95 Business Hotels in Madrid
Price Range: $
Hotel Class:4 star (4*)
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Senator Gran Via 21 Hotel
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