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All 458 Madrid hotels

Senator Gran Via 21 Hotel

4.0 of 5 Hotel   |   Gran Via 21, 28008 Madrid, Spain
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Senator Gran Via 21 Hotel
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82%
Ranked #287 of 458 hotels in Madrid
A recent review
5 of 5 stars reviewed 6 days ago
Sarajevo-Sydney Sydney, Australia
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851 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Sydney, Australia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Absolutely perfect hotel. I cannot say one negative thing. Location right in the centre of madrid, very friendly staff, clean and very large room with views of the city. Free minibar that was re-filled daily. Pool on the roof. Wish I had stayed longer then 3 nights, this is what all hotels should aspire too.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are more than happy to see that you liked so much the hotel, its location, rooms,... More

Manhasset, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

One of our favorite hotels we've stayed at, not because of the quality but the location. It is in the dead center of the city, we walked everywhere. Staff was helpful choosing things to do at night and during the day, but the rooms were ok.

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Rosario, Argentina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Quick check in, helpful employees, great room, with a terrace to enjoy great views of Madrid, quiet corridor although the hotel was full. Easy to get around, a few steps from Puerta del Sol. Mc Donald`s opposite the hotel. Unbeatable location!

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear guests I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service. We are very proud of the location of the hotel. As you said we are in the very centre of Madrid. We are glad to see that you liked so much the rooms... More

Istanbul Province, Turkey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Nice hotel but extremely bad (male) front desk staff. Cleanness is average. Both are neutralized by perfect location. If you do not care about rude service staff, worthy to try. Otherwise, try next door hotels.

Review collected in partnership with Galahotels.com

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are sorry to hear that you didn´t like the service provided by our staff. I´d like... More

Aberdeen, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Looking for a central hotel in Madrid without too much metro travel we booked into the Senator Gran Via 21. We had spotted it on a previous visit to Madrid and noticed that it had a roof top pool. The pool opened for the summer season on the day we arrived - 28th June. The hotel itself is smart and... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Orlando, Florida
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel, perfect location. Took the bus from the airport it was the second stop from the airport. Location is in the heart of everything. McDonalds and Dunkin Donuts right outside (if you want a quick breakfast). Metro and buses right outside the door. Hotel gives you two free bottles of water daily, has an iron and ironing board, tea... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We once again thank you and are looking forward welcoming you to any of our establishments. Leticia... More

Palm Bay, Florida
Top Contributor
374 reviews 374 reviews
45 hotel reviews
154 helpful votes 154 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent three nights at the Senator. It is in a great location central to the main part of Madrid. Many of the sights are within walking distance. The area is very lively with plenty of cafes and shopping and an amazing night life. We arrived after an all night flight from the US very tired and desperate for a... More

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

returned to senator after stay in the winter delighted advertisng is now down and even more delighted with the view on the very lively calle montera. I stayed over 2 weeks and was given a superb room on the 3rd floor . The hotel is spotlessly clean and the reception staff were extremely helpful. The value for money for this... More

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. As you said we are in the... More

Madrid, Spain
1 review
3 of 5 stars Reviewed 5 weeks ago

Arrived yesterday evening for a 5 night break. Very pleasant receptionist and room adequate if compact and not over-impressive, although complimentary water and Pepsi most welcome; room electrics somewhat confusing. Was very disappointed today to learn that the rooftop pool or terrace doesn't open until either next week or July depending on which receptionist I talked to! Having a rooftop... More

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. Sorry to hear about your disappointment regarding the swimming pool. We are trying our best to open... More

Bucharest, Romania
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 17, 2014

I'm not sure why people are so excited about this hotel , but from my point of view it is too expensive for what it is . Gloomy atmosphere inside the hotel , lousy internet connection , filthy rooms ( they only changed the towels). The reception desk area gets very crowded (as you can see in photo) . I... More

Was this review helpful? Yes 2
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are sorry to hear your opinion about the hotel as we work really hard to provide the best... More

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Additional Information about Senator Gran Via 21 Hotel

Address: Gran Via 21, 28008 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Senator Gran Via 21 Hotel 4*
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Also Known As:
Senator Gran Via Madrid
Senator Gran Via Hotel Madrid

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Amenities

Business Center with Internet Access Room Service Wheelchair access
Hotel Style
#64 Business Hotel in Madrid #123 Family Hotel in Madrid #133 Romantic Hotel in Madrid #153 Luxury Hotel in Madrid
Hotel Class
Number of rooms
136

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