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Senator Gran Via 21 Hotel

Hotel website
Gran Via 21, 28008 Madrid, Spain
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Senator Gran Via 21 Hotel
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1,063 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Preston, United Kingdom
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Senator Gran Via 21 for 7 nights in room 808 which had it's own private terrace, whilst attending a wedding in Madrid. The location is ideal for most of the major attractions, restaurants and bars. The accommodation was very comfortable and the staff were very friendly and helpful. The rooftop pool was very good and the... More 

Was this review helpful? Yes 1
Denver
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Senator Gran Via 21 for 5 nights in June. Our room was lovely with a mini refrigerator, hot pot to make coffee, great air conditioning and perfect location within walking distance to all the sights of historic Madrid. The price was excellent also. I did not have breakfast but my sister did and she thought it... More 

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chelmsford
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is basic but clean, breakfast is 1980s style. Pool only open 11am until 7pm so I never got to see it. I stayed for two nights but no hot water was available in the shower. Good central location which is the only selling point for me. I would look around next time

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest: I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We take note of your impressions in order to improve as much as possible. We once again... More 

Rawalpindi, Pakistan
Level Contributor
66 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed in Senator Hotel chain on Gran Via with my family including children as part of celebrating our mum's birthday and the hotel staff was nice enough to give us a lovely room for her .It had a balcony on two sides and it opened on Gran Via. Ideal location right next to Gran Via Metro Station and... More 

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. Thank you for remarking the good service provided by our staff as it´s one of our targets... More 

Munich, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The location perfect.The hotel is situated directly in the heart of Madrid on Gran Via. The metro is directly next to the hotel. The staff is friendly and the rooms are very tidy and very well furnished. I had a room on the 5 th floor with some impressive view over Madrid city.The hotel lobby is very fascinating as well... More 

Was this review helpful? Yes
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. Thank you for remarking the good service provided by our staff as it´s one of our targets... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 27, 2015

It is a very centrally located hotel with nice clean rooms and Amazing Service! Especially I would like to thank Jose Roldan at the front desk for a Very Special and Personable Service! My husband and I came from LA to celebrate our 25th Wedding Anniversary and I casually mentioned it to Jose on the phone while making reservations 2... More 

Was this review helpful? Yes 2
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. Thank you for remarking the good service provided by our staff as it´s one of our targets... More 

Oxford, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 26, 2015

The hotel itself is a beautiful building , smack bang in the middle of Madrid with easy walking of Centro The rooms are comfortable but very small....not really enough room to store two suitcases. However, like many people, we spent most of the time out walking , and only used the room for sleeping ! Staff were nice but a... More 

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest: I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very proud of the location of the hotel. We are in the very centre of... More 

Northumberland National Park, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

We decided to stay at Senator Gran Via 21 Hotel as we had stayed here last year. They did not disappoint. Staff were friendly and spoke excellent English and were very helpful. The room was a good size, clean and there were tea and coffee making facilities. The room also had a small fridge. We did not eat in the... More 

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. Thank you for remarking the good service provided by our staff as it´s one of our targets... More 

Ottawa, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 15, 2015

We had booked and paid for a room with two beds and a balcony. When we arrived at the reception we were told that if we wanted two twin beds, we could not have a balcony. Then, the wifi was always malfunctioning, we couldn't get or send emails; the AC did not work, and the room smelled musty; the bathroom... More 

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest: I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very sorry for all the inconveniences you mention. Effectively balconies are not guaranteed with the... More 

Selby, United Kingdom
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 12, 2015

Location great but the noise was terrible. Guess a higher floor may have been better but that wouldn't have taken away the dirt from the room. At least the air conditioning worked although there were some interesting smells. Reasonable café but its worth venturing a few streets away to find better at much lower prices.

Was this review helpful? Yes 1
P-Stor, Gerente at Senator Gran Via 21 Hotel, responded to this review

Dear Guest: I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are very sorry for all the inconveniences you mention. I would be very grateful if you... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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