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Petit Palace Ducal Hotel

C/ Hortaleza 3 | (Esquina C/ Gran Via 26) Chueca, 28004 Madrid, Spain
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1 room 1 guest
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Petit Palace Ducal Hotel
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295 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dublin
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have stayed in this hotel previously and I was not greatly impressed as on that previous occasion the receptionist had given me incorrect details/directions for the car park at which the hotel has a deal and then argued with me at length that the car park she described was the correct one, even thou' I had just parked in... More 

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Mechelen, Belgium
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Elegant hotel with charm and character in the heart of the city. My bedroom was comfortable, clean, well-maintained and cool (38 degrees outside). The public spaces are equally pleasant with the efficient old-style lift adding to the delight of staying here. Breakfast was extensive and delicious. The staff were friendly and helpful.

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Susana R, Director de Recepción at Petit Palace Ducal Hotel, responded to this review

Dear customer, thank you very much for dedicating some time to share your comments relating to your stay in Madrid and in our hotel. We are pleased that you have enjoyed your stay as well as to know that all of our staff has fullfilled with your expectations. We will be pleased to welcome you back in our hotel at... More 

North Bergen, New Jersey
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 8, 2015

We are an active mature couple who love to walk and experience the city we are in. This hotel was in the heart of Cuecka (the gay section). It had a lively feel whenever we walked out of the hotel. The hotel itself was beautiful, had an old fashioned elevatory with iron gates. Room was very adequate. Air conditioning great.... More 

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Susana R, Director de Recepción at Petit Palace Ducal Hotel, responded to this review

Dear customer, we are pleased to have received your comment and most of it to know that you have enjoyed your stay and that you have taken advantage of the location of the hotel in the heart of Madrid from where you could walk out and explore the city and enjoy and feel its lively environment. Thank you very much,.... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 7, 2015

Stayed only one night but will definitely stay here again. Reasonable size rooms with comfortable beds and a great location right near Grand via metro. The breakfast was a buffet with a good selection of hot and cold foods. The front desk staff were very helpful and friendly.

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Susana R, Director de Recepción at Petit Palace Ducal Hotel, responded to this review

Dear customer, thank you very much for taking some time to give us your feedback. We are pleased to know that you had a good time during your stay and you liked our hotel and services. Hope to see you again at your next visit in Madrid. Thank you very much, best regards Isabel Rodriguez More 

Westfield, New Jersey
Level Contributor
114 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed July 2, 2015

Location was central off Gran Via. Subway stop on the corner. Hotel is elegant and the gated elevator sets the tone. Room had two balconies and good sized bathroom. Breakfast for 10 euros was huge. Staff is young and pleasant but not well informed. It is a great deal for the price. Don't pass this one up.

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Susana R, Director de Recepción at Petit Palace Ducal Hotel, responded to this review

Dear client, thank you very much for dedicating us some minutes to leave us your feedback. We are pleased to know that you enjoyed your stay in the hotel and that you felt comfortable in the room. Indeed, the elevator is a jewel of an architectural structure, recognized and protected by the city hall. We will be glad to welcome... More 

bruselas
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 9, 2015

Nice family-friendly hotel. Well located in Gran Via but in a quiet bystreet. Family room had a double bedrom plus a bunk bed. Comfortable mattress. Not big but enough space for a couple of days/short stay. Bathroom with shower: correct and clean. Airco worked well. Room drawbacks: since cheap furniture it is quite worn out; the squeaky wood floor may... More 

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Philadelphia, Pennsylvania
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 28, 2015

This hotel is in a terrific location on a small side street, just steps from the Gran Via. Very charming and comfortable. I am planning to return to wonderful Madrid and will most definitely stay in this hotel again. (it has a cool old fashioned style elevator.)

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Susana R, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear PHilly. Thank you for the great review of our hotel. Regarding the elevator, we can not modify anything because is historic and it is protected. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Susana Romero Front Desk Manager More 

athens
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 26, 2015

OK so lets start on a positive... The staff are excellent. Very friendly and efficient both in email communication pre-arrival and onsite. They speak excellent English. Location in terms of being near things you can only say excellent. We didn't experience any issues with the lift at all, even though some previous posts say it causes problems if someone doesn't... More 

Was this review helpful? Yes 3
Susana R, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear Sir, This is Susana, the Front Desk Manager. You spoke with me and with Carolina, the General Manager. First of all thank you very much for the long and extended comment about our Hotel. You are right about our staff, definetly this is our best value for sure added to our great location. About the noise, you are right,... More 

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Padua, Italy
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 25, 2015

Few words for this review. One of the best value for money hotel I have ever experienced in Spain. I don't know if the offer I found on a travel site was extremely favourable (vs. standard prices), but certainly I got an excellent quality for a renewed hotal in a favourable position in downtown. Only area of improvement is perahps... More 

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Susana R, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear Luca, thank you for the review of our hotel. We use to have several promotions online. We hope to see you again, best regards, Susana Romero Front Desk Manager More 

Solroed Strand, Denmark
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 25, 2015

Booked this hotel through a travel agent. Reason to central placement by Gran Via and metro station. Breakfast buffet good. However miss good black coffee and not expresso. Nice and clean. Friendly and helpfull staff

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Staying in Chueca

Neighborhood Profile
Chueca
Chueca is the hip, gay neighborhood of Madrid where many of the streets are narrow and intimate, but where the hustle and bustle and the eclectic storefronts and people give it a distinctly urban feel. The main thoroughfare is Calle Hortaleza and the main square is Plaza Chueca, completely filled with terraza tables serving copas (mixed drinks) during summer. A mixture of trendy and grungy, some of the adult businesses here are explicitly racy in their signage. From the rainbow flags to the signs above the entrances of its many funky bars, to the date spot restaurants, Chueca is a vibrant and colorful place. It's always interesting to explore the different corners of Chueca by day, and by night, the area becomes a major nightlife destination when the clubs open their doors.
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