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Petit Palace Ducal Hotel

3.0 of 5 C/ Hortaleza 3 | (Esquina C/ Gran Via 26) Chueca, 28004 Madrid, Spain
#306 of 458 Hotels in Madrid
214 Reviews 3.5 of 5 stars
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Petit Palace Ducal Hotel
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Petit Palace Ducal Hotel
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214 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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London, United Kingdom
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a hotel which benefits greatly from its location - it's less than 5 minutes from the Gran Via metro station, which means you can get from the airport to the hotel in under an hour, and from the Atocha station in under 20 minutes. (Sidebar: Madrid's metro stations are clean and the lines run reasonably regularly but not... More

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petitpalaceducal, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear Sus67, Thank you for giving us your comments who give us the opportunity to improve our services. We are glad that you enjoyed your stay and we are happy to know that we have reached your expectations. We are glad to know that you liked our breakfast service, we try to have quality products only and a good variety... More

Lisbon
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Another small hotel of The Petit Palace chain. The location is great near Gran Via and Chueca. Hotel staff was very helpful. The room was great with 2 big mirrors. The air condition worked just fine. The bathroom could be larger, especially the shower, but it works fine if you haven’t a big body. Breakfast is nice. Nice value for... More

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petitpalaceducal, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear Malisbon, Thank you for giving us your comments and for give us the opportunity to improve our service. We are glad to know that you enjoyed your stay and that we have reached your expectations, your satisfaction it´s our priority and our team works hard every day to provide you the best service. We hope to see you again... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I didn't have any problems with this hotel. The hotel is clean - the room isn't spacious, but isn't cramped either - bright, and modern. The building itself is very pretty and the rooms have excelllent views. Gran Via is a bit noisy in the evenings, but the noise is only bothersome if you leave the doors to the balcony... More

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petitpalaceducal, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear Atjean, Thank you for giving us your comments who give us the opportunity to improve our service. We are glad that you enjoyed your stay and that we have reached your expectations, our team works hard every day to provide you the best service. We hope to see you again if you come back to our city in near... More

Beirut, Lebanon
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the hotel has an excellent location! right in the center, a 3 minutes walk to the metro station (which connects you anywhere) and 5 minutes walk to puerta del sol; and very close to restaurants, shopping districts, clubs/pubs.... the double room has a good space in general, equipped with just the basic stuff you need...shower cabinet is a bit small... More

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petitpalaceducal, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear Cfares, Thank you for giving us your oppinion about your stay on our Hotel. We are glad to hear that we have reached your expectations and that you have had a nice stay with us. We hope to see you again in case you come to our city in near future. Best Regards, Jonathan Hernández (Front Desk Manager) More

Athens, Greece
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed August 16, 2014

Pleasant modern hotel in a nice old building excellently located next to Grand Via, which allows you to go on foot to almost all major tourist attractions of Madrid and have a great variety of restaurants, bars and shops just a few meters away. Helpful reception stuff. Although this was my second stay there, this time we were given a... More

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petitpalaceducal, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear Dimitris, Thank you for giving us your comments. We always try to provide you a room according to your needs, do not hesitate to indicate your preferences when you book with us and we will do our best to give you a room according to your likes, in this case facing Gran Vía and on a higher floor. We... More

Malaga
Top Contributor
229 reviews 229 reviews
44 hotel reviews
153 helpful votes 153 helpful votes
4 of 5 stars Reviewed August 13, 2014

We stayed at the hotel for 3 nights in august and that's a nice place. Placed central right next to Grand Via right in the chueca area The trendy and popular gay area of Madrid, which means trendy bars, restaurants and shops Nice reception area and nice staff Smoking rooms available Stayed at several different hotels in Madrid, also more... More

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petitpalaceducal, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear Dona, Thank you for giving us your comments about your stay. Your satisfaction it´s our priority and all of our staff works hard every day to help you having the best possible experience. We are happy to hear that you have enjoyed your stay on our Hotel during your visit. We hope to see you again very soon. Best... More

Sydney, Australia
Top Contributor
75 reviews 75 reviews
61 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed August 10, 2014

As you would expect, this modern hotel delivers the Petit Palace chain's standard well. It is in an old building ideally situated between museum row and the Plaza Mayor and shops. Rooms are a decent size, with clean modern bathrooms. They have a policy of adjusting their web price based on total bookings, so prices can vary enormously over just... More

Was this review helpful? Yes 1
petitpalaceducal, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear TravellingAussie1, Thank you for giving us your comments who give us the opportunity to improve our services. Our priority is to give our clients the best possible experience during their stay and to help them to enjoy their visit to our city, we are glad to hear that you have felt that way. We have adjusted our pricing policy... More

Tel Aviv, Israel
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 2, 2014

We stayed an overnight at this hotel in the center of town we were in between flights. The hotel is located very very good in the middle of things. everything is just in a walking distance. The room was OK, but not so well equipped (no safe, shower was for handicap and was not so nice and clean)

Was this review helpful? Yes 1
petitpalaceducal, Front Office Manager at Petit Palace Ducal Hotel, responded to this review

Dear Mr. Hadassi, Thank you for giving us your comments who give us the opportunity to improve our service. We are glad to be on the Heart of Madrid, next to the most important places. There is a safe box in every room and you can use it for free but it´s placed inside of the wardrobe, for a next... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 22, 2014

First off, you can't beat the location. One minute from Gran Via metro station. Some folks prefer Plaza Major, but I feel Gran Via is more central to the rest of things. You can easily stroll from here to the Calle Infanta area for nightlife and food, or down to the Cibeles Building area for the museums. The Callao area... More

Was this review helpful? Yes 1
Carolina C, Gerente at Petit Palace Ducal Hotel, responded to this review

Dear Guest, We are pleased that you enjoyed your stay at the Hotel Petit Palace Ducal and highlight positively localization and our superior rooms. Your opinion helps us to improve our service, Petit Palace Ducal work every day for it. We are waiting to receive you soon in our hotel. Best regards. More

Perth, Australia
Senior Contributor
42 reviews 42 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 18, 2014

Good location thats it! Air con didn't work. Wi fi kept dropping out or couldn't connect at times. Asked for room cleaning twice only to come back around 4/5pm to find nothing done. Then they turn up while the family is getting some rest asking if we wanted cleaning. Had to refuse. They should now better and they knew at... More

Was this review helpful? Yes 2
Carolina C, Manager at Petit Palace Ducal Hotel, responded to this review

Thank you so much for expressing your opinion. In Petit Palace Ducal we are concerned and very interested about our client’s observations Of course; it is never pleasant to hear that we have disappointed one of our guests. Be assured that your comments and feedback are certainly being taken into consideration and acted upon in order for us to improve... More

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Additional Information about Petit Palace Ducal Hotel

Address: C/ Hortaleza 3 | (Esquina C/ Gran Via 26) Chueca, 28004 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace Ducal Hotel 3*
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Also Known As:
Petit Palace Ducal Madrid
Hotel Petit Palace Ducal

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