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All 456 Madrid hotels

Catalonia Puerta del Sol

4.0 of 5 Hotel   |   Atocha 23, 28012 Madrid, Spain (Centro)
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Catalonia Puerta del Sol
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87%
Ranked #29 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
Potter_abroad Dubrovnik, Croatia
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254 people have reviewed this hotel

Traveler rating
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    10
    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Dubrovnik, Croatia
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This lovely hotel belies is "chain" status and retains a very pleasing personal & "local" feel to it. Although seemingly unspectacular on the outside, the interior is an excellent blend of all the mod-cons with fine original architectural & structural features, namely the stunning staircases (with evidence of the original 19th century lift mechanism), entrance hall and beautiful vaulted features... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Potter, Thank you so much for your comments. Everithing is really well explained and I really hope you visit us again. Best regards, César Rionda More

Newcastle upon Tyne, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2014

Booked this hotel as it was close to centre and a short metro ride to the stadium. Hotel was perfect , clean quiet with everything you need (apart from tea and coffee in room) . The staff were fantastic , Carlos on reception was brilliant, helpful and polite, David and his colleagues, their level of customer service was 100% Without... More

Was this review helpful? Yes 1
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Guest, Is such an honor for us to read your comment, thank you very much to take your time to share your experience. I will let know your complements to all the staff, specially to Carlos and David. Hope you can visit us again. Best regards, César Rionda, More

Wakefield, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2014 via mobile

Great staff, had issues with Thomas Cook & the staff were amazing and very helpful with helping us solve the issue! Let us have our room early which we were grateful of. Great location, beautiful hotel what more do you want? Would recomend staying here if in Madrid as it is central to everything. Really enjoyed our stay :)

Was this review helpful? Yes 1
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Guest, Thank you very much to take your time in recommend our hotel. It is fantastic for us to know that we helped you solving your issues and you had a great stay with us. Hope you visit us soon. Best regards, César RIonda, More

Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 2, 2014

This hotel ticked every box during our visit to Madrid. You are in an extremely central location just 5 minutes walk from Sol Metro station. The service from reception staff was fantastic, giving us all the information that we needed. Our room was spacious, clean and comfortable. Breakfast had a large variety and the whole hotel atmosphere was very relaxed.... More

Was this review helpful? Yes 1
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Kerrym28, Thank you very much for your comments. We are really happy you have had a great stay with us. I take care about your comment concerning to the wifi. Best regards and hope to see you son in the hotel. César Rionda More

Bratislava, Slovakia
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 23, 2014

Hotel Catalonia Puerta de Sol is located in historical building within city center short walk from main plaza Puerta de Sol and approximately 1 km from Atocha train station. It is easily reach from Madrid Barajas Airport also via public transportation; metro and train. Due to its wonderful location, it offers comfort and convenience when it comes to shopping, sightseeing... More

Was this review helpful? Yes 5
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Hcslovank, Thank you very much for your comment absolutly full of information. Just a few corrections: Breakfast is from 7am until 10.30am monday to friday. And 7.30am until 11am weekends. There are 5 floors. Thank you for take you time in show/explain the hotel to Tripadvisor members. Hope to see you soon in the hotel. Best regards, César RIonda More

Lodz, Poland
Top Contributor
485 reviews 485 reviews
209 hotel reviews
270 helpful votes 270 helpful votes
4 of 5 stars Reviewed January 14, 2014

First of all, we overpaid our rooms, booking them much in advance. On place, it appeared, we could have them much cheaper in the almost empty hotel / Three Kings holiday /. The room, we got, was facing to the internal courtyard and was generally very dark. The window covering was also dark and overwhelming the space and the colours... More

Was this review helpful? Yes 2
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Laserkid, Thank you for your comments. I am happy to know you found our staff profesional and helpfull. I take note of all the details you have commented. I am sure we can solve them. Hope you will come to visit us soon, I am absolutly sure you will have a wonderfull stay and you will see our improves.... More

Shawnee On Delaware
Top Contributor
70 reviews 70 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed December 19, 2013

I'd love to give this hotel a great rating, because just about everything deserves praise except the heating system. From the moment we entered our room (December) it was stuffy and overheated. The thermostat only brought more heat, but no cooling. The staff explained that the cooling system for the whole building was turned off for winter. Opening the windows... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Robertito, First of all I want to wish you a happy new year. I have to say thank you for your comments. Concerning to the heating sistem we have already solve all the inconveniences. Thank you to let us know because of that we can improve. I really hope to see you again in the hotel, i am sure... More

Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 16, 2013

My mother and I were treated so nicely by Adalberto and his kind team during our stay. The rooms were spotless, the beds were comfortable and breakfast was a real treat. The hotel is so central you can walk to all the main attractions. Excellent value for such a nice hotel. Many thanks!

Was this review helpful? Yes 3
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Moluki, Thank you very much for your nice comments. I am happy to know you have a wonderfull stay with us. I will let your comments know to Adalberto and his team. Hope you can visit us again. Best regards and Merry Christmas, César Rionda More

Amsterdam
Contributor
14 reviews 14 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 13, 2013

Stayed here for 3 nights in December. The room was an inside room, facing the interior courtyard/atrium; making it quite dark. All noise from the lobby echoed off the walls, into the room- having the windows open made it unbearable. I guess it was better than a street view- since we didn't get street noise (Madrid being a very noise... More

Was this review helpful? Yes 2
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear AmsterdamMax. Thank you very much for your comments. I take note of all your comments about noise and external room service to try to solve them out. Hope to see you soon in the hotel. Best regards and Merry Christmas. César Rionda More

Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2013

Ideal location for a tourist visit to Madrid. Only a few minutes walk from most of the best parts of Madrid. From the excellent reception staff to the clean and comfortable rooms, you will not be disappointed. Breakfast had very good choice with very helpful staff. Possible to walk the 15 mins to and from Atocha station where you can... More

Was this review helpful? Yes 1
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Mark C, Thank you very much for your nice commets. I am really happy to have enjoyed your stay with us. Hope to see you soon and Merry Christmas! César RIonda More

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Additional Information about Catalonia Puerta del Sol

Also Known As:
Catalonia Puerta Del Sol Hotel Madrid
Catalonia Puerta Del Sol Hotel
Catalonia Moratin Hotel Madrid
Catalonia Moratin Madrid
Address: Atocha 23, 28012 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in Madrid
#31 Family Hotel in Madrid
#52 Business Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Catalonia Puerta del Sol 4*
Official Description (provided by the hotel):
Catalonia Moratin hotel, which opened its doors in August 2002, is conveniently situated near the famous Golden Triangle (the Prado Museum, the Thyssen Bornemisza Museum and the Reina Sofia Museum), adjacent to the historic nucleus of the city which includes the Puerta del Sol and the Plaza Mayor. It is only a few metres away from the Plaza Santa Ana, known to be one of the best places for tapas nationwide, and close to the most popular theatres in town. ... more   less 
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