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Catalonia Puerta del Sol

#24 of 453 Hotels in Madrid
Certificate of Excellence
Atocha 23, 28012 Madrid, Spain
Hotel amenities
Catalonia Puerta del Sol
Best prices for: 1 room 1 guest
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Ranked #24 of 453 Hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
GDM555 Glasgow
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344 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Glasgow
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here as part of a Thomas Cook deal including tickets to a Real Madrid game. Hotel was easy to get to and a short walk from the Sol metro station. Was also close to the Plaza Mayor which is one of the main tourist squares. Hotel room was lovely and the breakfast offered a great choice. For anyone... More 

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London
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We have visited Madrid a number of times but we have not been to this hotel before. We chose it on spec from Trip Advisor reviews, on price and location. We were not disappointed. It is in a great, central location and in a lovely, historic building which has been sympathetically restored. Our room was clean and comfortable with a... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location of this hotel is just perfect if you are in Madrid for tourism. Rooms are clean, staff is friendly and I have nothing to complain! I' ve been guest several times, always for business, and some times my room was upgraded, which is appreciated. Breakfast is complete, good quality and selection.

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Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear Luke T; Thank you very much for your feedback, it allways helps us to improve. We expecto to see you in your next trip to Madrid. Best regards, Adalberto Vaglica Front Desk Manager More 

Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Catalonia Puerta Del Sol for 7 nights with a young child so we decided to reserve the largest room and it was a very good choice.Room was spacious with a huge bed and a small balcony for smokers.There is a nice shower and there was another room with a sofa and coffee machine.All was clean but... More 

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Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear 1Stern; Thank you very much for your feedback, it allways helps us to improve in our service. As you may probabbly know, we have rooms facing the Street, and also rooms facing the inner yard, maybe you can try one of those rooms in your next trip to Madrid. I enocurage you to ask for information about the room... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel was in the perfect location for a weekend stay .staff were all lovely and extremely helpful .room was modern and big enough for an extra bed for our 8 year old son .breakfast is excellent with plenty of choice and all items being regularly topped up .Once again can't overstate how good this hotel is for a weekend stay... More 

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Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear Pault45sb; Thank you very much for your opinión, it allways helps us to imporve. We will keep doing our best to become your reference hotel in Madrid. Best regards, Adalberto Vaglica Front Desk Manager More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Located just a two minute walk from Sol, centrally located. On a quiet street at night time with everything at your fingertips. Staff were very helpful and spoke excellent English. Very clean and tidy. only thing was the air con didn't run on cool in April, as it was only able to function on warm and we had a couple... More 

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Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear Sophiemor; Thank you very much for your opinión, it allways helps us to imporove in our service. We take notes of the A/A heating system, in order to avoid this in the future. We hope to host you in your next trip to Madrid. Best regards, Adalberto Vaglica Front Desk Manager More 

Helsinki, Finland
Top Contributor
76 reviews 76 reviews
37 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location is perfect, just around the corner of Plaza Santa Ana and Plaza del Angel where numerous good cafes and restaurants are. There is another Catalonia hotel nearer Atocha railway station, so don't get confused but tell taxi driver to to drive further up (arriba, arriba) and you don't end up walking like we had to do. Atocha street is... More 

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Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear Heltravel; Thank you very much for your opinión, it allways helps us to imporve. We take notes of the maintenance issues you mention, aswell as the coffee in breakfast. We expect to see you in your next trip to Madrid, Best regards, Adalberto Vaglica Front Desk Manager More 

Pembroke Pines, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

The front desk staff led by Angela at the Catalonia Puerta del Sol Hotel in Madrid Spain is by far the most professional, friendly and courteous people I have ever encountered in 35 years of travel both in the US and abroad, Angela has a way of resolving problems quickly and efficiently for the guests, this past March my family... More 

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Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear Nelson Quintana; Thank you very much for your opinión, it allways helps us to improve in our service. I will let know angela and the rest of the staff your feed back. We expect to host you in your next trip to Madrid. Best regards, Adalberto Vaglica Front Desk Manager More 

new york
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a terrific hotel and location for the price. The best part was a fabulous young woman at the reception desk named Celia. I was traveling on my own and needed help with directions and an airport issue. She is terrific and made my life easy! The rooms are clean and airy. I stayed on the street side and... More 

Was this review helpful? Yes 1
Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear AdventutousNewYork; Thank you very much for your feedback, it allways helps us to improve our service. I will let know Celia and the rest of the team your good impressions about their work. We expect to see you again in your next trip to Madrid. Best regards, Adalberto Vaglica Front Desk Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff were very friendly and nice and try their best to help, the hotel is clean and quiet, the location is amazing, there is a grocery store next door and Sol square is few steps away, lots of nice shops near by,

Was this review helpful? Yes 1
Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear Ebtehal A, Thank you very much for your feedback, it allways helps us to improve our service. We expect to see you again in your next trip to Madrid, Best regards, Adalberto Vaglica Front Desk Manager More 

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