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All 458 Madrid hotels

Catalonia Puerta del Sol

4.0 of 5 Hotel   |   Atocha 23, 28012 Madrid, Spain (Centro)
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Catalonia Puerta del Sol
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89%
Ranked #23 of 458 Hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
BAW44 Petersburg
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281 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Petersburg
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is not a 5 star hotel, but it is pleasant, clean, extremely well located with an extremely helpful staff. They helped with tickets to events, basic travel information, recommendations for tapas and restaurants...a great way to start our month in Spain.

Was this review helpful? Yes
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Baw44, Thank you very much for your comments. Customer service is one of our most important commitment adn i am hapopy to see you are satisfied. Hope you come back to the hotel soon. Best regards, César Rionda More

Senior Contributor
39 reviews 39 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Centrally located. Within walking distance of not one but two Metro stations, the Plaza Mayor, Puerta del Sol, etc. Great architecture; must see stairwell, skip the elevators. Staff is very helpful and accommodating, including concierge services. Excellent price for room with two queen-sized beds. Breakfast is great and priced right, although there are many places to go nearby. The rooms... More

Was this review helpful? Yes 1
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Getxo8, Thank you very much for taking your time and share you experience in Catalonia Puerta del Sol. Goot to know you liked our new buffet breakfast. I will let my team know about your comments specially in customer service. Hope you can come back soon to the hotel. Best regards and thank you one more time, César Rionda More

Melbourne, Australia
Top Contributor
108 reviews 108 reviews
24 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This lovely old hotel in the old quarter of Madrid and not far from the Plaza Mayor, was a definite plus in this wonderful city of Madrid. It is located within walking distance to all major attractions and although in the middle of a busy city, once indoors, it was very quiet. Our room was spacious which is a bonus... More

Was this review helpful? Yes 1
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear MelbourneErena, Is so important, wonderfull, motivate to receive a comment like yours. I will let your comment know to all the hotel staff. Thank you one more time and I hope you come back to the hotel again. Best regards, César Rionda More

Brentwood, United Kingdom
Top Contributor
53 reviews 53 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very pleasant hotel with nice staff on the desk who were helpful. Very grand entrance with a wooden varnished staircase from the 18th century. Our room 216 overlooked an internal courtyard which looked down on the bar. We had a drink and an ice cream on the bar - glass of wine, a beer and an ice cream was only... More

Was this review helpful? Yes
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Ps pause, Thank you very much for your comments. It is very important for us your opinión and motivate us to keep doing our best. Hope you come back soon to the hotel. Best regards, César Rionda More

Valencia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2014

this hotel was once a palace. while it is small, it is quite charming with a lot of character. in the USA we would call it a boutique hotel. the staff were super friendly and very courteous, especially Monica and Aida. the rooms were clean, and the ones inside the courtyard were quiet although without a view and seemed larger.... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Gloria Jean, Thank you for taking your time and let us know your feedback. We are remodelating constanly the hotel because we want to be a boutique hotel, so thank you for your comments. I will let know to Aida and Monica about your comments. Also we take care about the air conditioning noise to fix it. Hope to... More

Oslo, Norway
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2014

The location of this hotel is very good. You can walk everywhere in the city center! We just used the transportation system when we went to Santiago Bernabeu to se a football match. The breakfast room is very nice and the breakfast is alright. The room are clean and spacious.

Was this review helpful? Yes 2
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear I-am-AKG, Thank you so much for your comments. We are doing our best to keep improving and be a better hotel. Best regards and hope you visit us again son. César Rionda More

Madrid, Spain
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2014

This is a lovely establishment with a beautiful 'inner' courtyard and very helpful and friendly staff. Close (if you're okay with a 15 minute walk, to the astonishing Prado). Breakfast was nice, and the room was nicely outfitted. Only minor complaint was that there was a bit of noise coming from that courtyard (people talking, etc.), but it was not... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear WendyGanz, Thank you very much for your comments. We will take care about your minor complaint this is important for us to keep improving. Best regards and hope you can visit us again. César Rionda More

Nepean
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 9, 2014

Pleasant check in and in a good location 5 minutes from Plaza Mayor. Having said that, the room is not in great shape, the plasticky sort of wood decor in the rooms is chipped, the bath and shower are outdated, the grout in the bathroom is cracked,broken and discoloured as are the tiles, the lighting is poor and basically everything... More

Was this review helpful? Yes 1
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Jmvasile, Thank you very much for your feedback. I agree that some rooms need to be renewed and we are already working on it for a few months, all the decoration fabric room has been renewed for a much more modern and continue with new beds, shower screens in the bathrooms etc. I hope to check back often because... More

Bloomington, Minnesota
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 21, 2014

Hotel was on a main Madrid street (Atocha), near a Metro station, near a plaza, with taxis readily available if needed. Walking was a main form of travel in this city. Front desk staff very pleasant/conversant/efficient. Did have some difficulty with map/directions and an unexpected restaurant closure (one day). Very impressed with the train (Renfe) system. And the museums, and... More

Was this review helpful? Yes
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Helen, Thank you very much for your comments. Customers service is our most important comitment and is great to know it was good for you. Hope you come back soon. Best regards, César RIonda More

Zonhoven
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 21, 2014

On 14 June we stayed for 2 nights at this hotel. The location is excellent. You can do a lot of things on foot: Puerta del sol, Plaza Mayor, Plaza Santa Ana( with lots of good tapas bars). You get a very warm welcome.when entering the hotel. We were offered a glass of cava Staff at the front desk are... More

Was this review helpful? Yes
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Erika, Thank you very much for taking your time and share your experience at the hotel. We are very happy to know you have had a great stay with us. I really hope you can visit us again, I am pretty sure we keep improving. Best regards and thank you one more time. César Rionda More

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Additional Information about Catalonia Puerta del Sol

Address: Atocha 23, 28012 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Catalonia Puerta del Sol 4*
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Also Known As:
Catalonia Puerta Del Sol Hotel Madrid
Catalonia Moratin Hotel Madrid
Catalonia Moratin Madrid

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