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All 457 Madrid hotels

Catalonia Puerta del Sol

4.0 of 5 Hotel   |   Atocha 23, 28012 Madrid, Spain (Centro)
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Catalonia Puerta del Sol
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Ranked #29 of 457 Hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
TG030 London
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314 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
2 reviews
4 of 5 stars Reviewed 1 week ago

Stayed for 5 nights and here are some pros and cons about this hotel: The good stuff: 1) great location, only 5 minutes walk from Puerta del sol and there is a supermarket right opposite to the hotel 2) very friendly and helpful staff, they will recognise you by your room number on your second day of stay 3) the... More 

Was this review helpful? Yes 1
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear TG030, Thank you for give us your feed back, I apreciate pros and cons, it helps us a lot to keep improving and becoming a better hotel. We will take about your comments. Thank you one more time and hope to visit us again, Best regards, César RIonda More 

Largo, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent location. Only a small walk to shopping, restaurants, everything. We were met at the door by a very friendly staff. Our room was very clean and had all the comforts we needed. We had some difficulty booking a flight from Madrid to Barcelona and the front desk staff took over and our problems were solved quickly. We would recommend... More 

Was this review helpful? Yes 3
Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear Rick - kris V, Thank you very much for your review, it allways helps us to improve in our service. We would be glad to host you in your next trip to Madrid. Best regards, Adalberto Vaglica More 

Singapore
Top Contributor
66 reviews 66 reviews
29 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just finished a 5 might stay at Puerto del Sol. Was a bit overwhelmed when we first arrived but quickly came to love the place and location. First, the location. It's a couple of minutes walk to Puerto del Sol (which is so crowded and hence overwhelming) but also a short walk to other places like the Prado museum, Plaza... More 

Was this review helpful? Yes
Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear Jellybug, Thank you very much for your review, it allways helps us to improve in our service. We will let know Ángela about your comments. We will be pleased to host you on your next trip to Madrid. Best regards, Adalberto Vaglica More 

Manila
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 20, 2014

We stayed here on the last leg of our Spain trip. We were a group of 16 people and because this is a small hotel you can imagine how crowded check in could be. It went smoothly however and the front desk people were the most accommodating I have encountered in all of Spain. It turned out to be a... More 

Was this review helpful? Yes 3
Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

dear Manilagingersnap; Thank you very much for your review, it allways helps us to improve in our service. Best regards, Adalberto Vaglica More 

france
Contributor
13 reviews 13 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 19, 2014

Centrally located and comfortable but not quite as good as the Catalonia Plaza Mayor down the same street. I liked the old world grand entrance, staircase and lobby area, but I found the double room a little small, even though it did have the advantage of the a balcony overlooking Atocha. Comfortable bed and good sound insulation from the street... More 

Was this review helpful? Yes
Moratindireccion, Director de Recepción at Catalonia Puerta del Sol, responded to this review

Dear RTunes100, Thank you very much for your review, it allways helps us to improve in our service. We would be glad to host you in your next trip to Madrid and encourage you to request a superior room. Best regards, Adalberto Vaglica More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 5, 2014

Rooms and location are great. Close to everywhere, just in walking distance, especially night activities and restaurants. The reception is so friendly and helpful. Their recommendations for dinner was so nice and delicious.

Was this review helpful? Yes
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Fugural Thank you very much for your comments. I let know my workteam about your comments. Customers service is our most comitment. Best regards, César RIonda More 

Ramat Gan, Israel
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 1, 2014

Me and my wife stayed at the Catalonia Puerta del Sol hotel in Madrid during long weekend (3 days) in Madrid. We found a great located hotel (just in the center), 5 min from Puerta del sol, 5 min. from Plaza Mayor. The hotel is well kept, big and well-designed rooms and friendly stuff. We really enjoyed our stay very... More 

Was this review helpful? Yes
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Yohaie, Thank you for let us know your feed back. I really apreciate. It so disapoint for us to know nobody took care about your maintenance problema, i am really sorry for that. Because of that I already make an action plan to be sure we wont have this problems anymore. Hope you visit us again and thank you... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 19, 2014 via mobile

Staff helpful. Great location for exploring the sites, a little retail therapy and restaurants for dinner. Rooms comfortable and and quiet for city centre. Breakfast fine. Quaint atrium area for drinks and light refreshment.

Was this review helpful? Yes
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Goldilocks21, Thank you very much for share your experience with all tripadvisor members. It is very motivating for us to know you had a good stayed. Hope you visit us son. Best regards, César Rionda More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed November 18, 2014

Stayed three nights at this brilliantly located hotel on Calle Atocha (23), just minutes away from Plaza Mayor and Puerta Del Sol. Well priced for major city accommodation compared to many other establishments, with good sized/comfortable rooms all very cleanly presented. Polite/helpful staff and excellent wi-fi connectivity throughout the hotel. La Rollerie cafe right across the road provides for an... More 

Was this review helpful? Yes
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear AlanRig58, Thank you so much for let us know your feed back. It is such a great new and so motivate for us, to know that you will recommend us to your friends and to know you will come back. Hope to see you son and thank you one more time. Regards, César RIonda More 

2 reviews
3 of 5 stars Reviewed November 16, 2014

+ Location + spacious and nice superior room (std too small) + cleanliness +- breakfast was rather manysided, but always same - pillows were too large - air condition did not work and room was too warm - They asked money allthouht our holiday (6 days) was unfinished. Our operator (Booking com) did not tel that. Not even hotel reception... More 

Was this review helpful? Yes 1
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review
Google Translation

Уважаемый Traveler_280348, Спасибо вам большое за их обширными комментариями об отеле. Это жизненно важно для нас знать корма клиентов обратно.... More 

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Additional Information about Catalonia Puerta del Sol

Address: Atocha 23, 28012 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Cortes / Plaza Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:4 star — Catalonia Puerta del Sol 4*
Number of rooms: 63
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Also Known As:
Catalonia Puerta Del Sol Hotel Madrid
Catalonia Moratin Hotel Madrid
Catalonia Moratin Madrid
Hotel Style:
#18 Luxury Hotel in Madrid
#29 Family Hotel in Madrid
#32 Romantic Hotel in Madrid
#43 Business Hotel in Madrid

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