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All 458 Madrid hotels

Catalonia Puerta del Sol

4.0 of 5 Hotel   |   Atocha 23, 28012 Madrid, Spain (Centro)
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Catalonia Puerta del Sol
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87%
Ranked #30 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Gloria Jean M Valencia
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  • Reviews (265)
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265 people have reviewed this hotel

Traveler rating
    135
    99
    18
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    4
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44
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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Valencia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

this hotel was once a palace. while it is small, it is quite charming with a lot of character. in the USA we would call it a boutique hotel. the staff were super friendly and very courteous, especially Monica and Aida. the rooms were clean, and the ones inside the courtyard were quiet although without a view and seemed larger.... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Gloria Jean, Thank you for taking your time and let us know your feedback. We are remodelating constanly the hotel because we want to be a boutique hotel, so thank you for your comments. I will let know to Aida and Monica about your comments. Also we take care about the air conditioning noise to fix it. Hope to... More

Oslo, Norway
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The location of this hotel is very good. You can walk everywhere in the city center! We just used the transportation system when we went to Santiago Bernabeu to se a football match. The breakfast room is very nice and the breakfast is alright. The room are clean and spacious.

Was this review helpful? Yes
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear I-am-AKG, Thank you so much for your comments. We are doing our best to keep improving and be a better hotel. Best regards and hope you visit us again son. César Rionda More

Madrid, Spain
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is a lovely establishment with a beautiful 'inner' courtyard and very helpful and friendly staff. Close (if you're okay with a 15 minute walk, to the astonishing Prado). Breakfast was nice, and the room was nicely outfitted. Only minor complaint was that there was a bit of noise coming from that courtyard (people talking, etc.), but it was not... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear WendyGanz, Thank you very much for your comments. We will take care about your minor complaint this is important for us to keep improving. Best regards and hope you can visit us again. César Rionda More

Nepean
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 9, 2014

Pleasant check in and in a good location 5 minutes from Plaza Mayor. Having said that, the room is not in great shape, the plasticky sort of wood decor in the rooms is chipped, the bath and shower are outdated, the grout in the bathroom is cracked,broken and discoloured as are the tiles, the lighting is poor and basically everything... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Jmvasile, Thank you very much for your feedback. I agree that some rooms need to be renewed and we are already working on it for a few months, all the decoration fabric room has been renewed for a much more modern and continue with new beds, shower screens in the bathrooms etc. I hope to check back often because... More

Bloomington, Minnesota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 21, 2014

Hotel was on a main Madrid street (Atocha), near a Metro station, near a plaza, with taxis readily available if needed. Walking was a main form of travel in this city. Front desk staff very pleasant/conversant/efficient. Did have some difficulty with map/directions and an unexpected restaurant closure (one day). Very impressed with the train (Renfe) system. And the museums, and... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Helen, Thank you very much for your comments. Customers service is our most important comitment and is great to know it was good for you. Hope you come back soon. Best regards, César RIonda More

Zonhoven
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 21, 2014

On 14 June we stayed for 2 nights at this hotel. The location is excellent. You can do a lot of things on foot: Puerta del sol, Plaza Mayor, Plaza Santa Ana( with lots of good tapas bars). You get a very warm welcome.when entering the hotel. We were offered a glass of cava Staff at the front desk are... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Erika, Thank you very much for taking your time and share your experience at the hotel. We are very happy to know you have had a great stay with us. I really hope you can visit us again, I am pretty sure we keep improving. Best regards and thank you one more time. César Rionda More

Evergem, Belgium
Top Contributor
201 reviews 201 reviews
26 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed June 17, 2014

I stayed here for 3 nights, was my first time in Madrid. The hotel is good and situated very close to center of the old town. Everything is very close and can be done by foot. There is also the famous hop on, hop of bus that stops few Streets away. The people at the front desk are very friendly... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Mr. Hugo Colle, It´s an honour and so motivate for us to see an opinión as yours. Thank you very much for all your comments, I will let know to all the staff and specially to Aida. Customers service is our most important comitment and read this opnions keep us improving on it. Thank you very much and hope... More

United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 16, 2014

We needed a room near the Atocha Railroad Station for one night and this hotel was perfect. Easy to find and a very short ride on the metro to and from the railroad station. Service was excellent and very friendly. The room was quite large and 5 star quality. The bathroom was particularly nice.

Was this review helpful? Yes
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear DavidTP2011, Thank you very nice for you comments and share them on Trip Advisor. I´m happy you had a good stay with us and hope you come back. Best regards, César RIonda More

Nuuk, Greenland
Contributor
20 reviews 20 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 9, 2014

I stayed two nights here. Loved it for the location, the charming feel to it with the mix of it's 19th century and modern construction. The service is good as in I didn't have complaints about much except the air conditioning for the entire hotel seemed to be problematic on the first night. Seeing I wasn't convinced when I complained... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Pan-Kan, Thank you for your comments. A/A conditoning sistem is working now perfectly sorry if in your time was not as good as you espected. Good to know that in your second night you could sleep well. Hope you can visit us in the future because we are renovating our rooms , the hotel entrance and elevators. Best regards,... More

Stockport, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 28, 2014

We stopped here for 2 nights, we had originally booked another hotel in the same chain but received an email a couple of days before our stay to say due to technical issues we were being moved to another hotel on the same road. The reception area is a bit like a small internal courtyard, quite nice. Check in was... More

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Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review

Dear Lindsey 69_10, First of all I want to thank you for taking your time and let us know about your stay. I am really sorry that you did not have a wonderful stay. The good news is that actually we are changing all the decoration in all romos, so in a short time of period all romos will be... More

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Additional Information about Catalonia Puerta del Sol

Address: Atocha 23, 28012 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $
Hotel Class:4 star — Catalonia Puerta del Sol 4*
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Also Known As:
Catalonia Puerta Del Sol Hotel Madrid
Catalonia Moratin Hotel Madrid
Catalonia Moratin Madrid

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#20 Luxury Hotel in Madrid #37 Romantic Hotel in Madrid #37 Business Hotel in Madrid #42 Family Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Catalonia Moratin hotel, which opened its doors in August 2002, is conveniently situated near the famous Golden Triangle (the Prado Museum, the Thyssen Bornemisza Museum and the Reina Sofia Museum), adjacent to the historic nucleus of the city which includes the Puerta del Sol and the Plaza Mayor. It is only a few metres away from the Plaza Santa Ana, known to be one of the best places for tapas nationwide, and close to the most popular theatres in town. ... more   less 
Number of rooms
63

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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