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All 458 Madrid hotels

Hotel Regina

3.0 of 5 Hotel   |   19 Alcala Street, 28014 Madrid, Spain (Centro)
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Ranked #52 of 458 Hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Erik V South Miami, Florida
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2,253 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Miami, Florida
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Very nice hotel perfect location The rooms with the terrace are great However..... The service wss not royal. Having driven from lisbon and tired i asked for some ice to the room After waiting for a long time i called sgain and was told we dont do that?!?! I insusted and a bag of ice was brought up by a... More 

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New York City, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

It was a great experience. The hotel has one of the best locations, the service of the staff was great! We would specially like to mention: Fernando Gomez (front desk man) because he made it possible to change rooms, the first one was so that we could be with the rest of the family and the second one was because... More 

Was this review helpful? Yes 1
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience and of course we take note of your recommendations for improved.... More 

Copenhagen, Denmark
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hotel Regina has a great location a few steps from the Sól metro station and Gran Via shopping area. The fashionable Casino is 2 buildings away. The Regina is good choice if you one of those "that never use the hotel". There is nothing fancy about it, but it does what it is supposed to do - and that... More 

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ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards Carlos López Director More 

Alpharetta, Georgia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Upon checking in after our overnight flight the staff was more than happy to assist by holding our baggage and offering advice about where to go. The only issue was that my friend's bag did not arrive with us on the flight and Delta agents in Madrid weren't too eager to get the bag to us. The concierge helped us... More 

Was this review helpful? Yes
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, Thank you very much for your comments about the location, cleanliness, breakfast and mainly about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we thank very much your feedback. Hopefully you´ll visit us again. Kind regards Carlos López Director More 

1 review
5 of 5 stars Reviewed 1 week ago

we stayed at regina hotel for 7 nights.The location was very good,close to metro station and in walking distance to all the main attractions.of central Madrid.The room(no.604) was clean,comfortable and quiet.The buffet breakfast was various and tasety.The staff at the hotel was helpfully and we got good information about the city from Richard.I am sure i will stay at this... More 

Was this review helpful? Yes
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for your time , cordially yours Carlos López Director More 

Melbourne, Australia
Top Contributor
225 reviews 225 reviews
28 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here 2 nights, centrally located, pleasant staff, nice bar and restaurant downstairs. Check in was good and the rooms very clean and modern. There was some noise of a jackhammer from work men in the afternoon - commenced at 5pm - but perhaps this is Spanish time to work. It didn't last long and got us out!. Breakfast... More 

Was this review helpful? Yes
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear clients, We thank you very much for the description of your experience in our hotel. Your feedback about location, cleanliness and treatment is the best incentive, not only for the management, but also for the hotel staff: our most important purpose is making of your stay an unforgettable experience. Thank you for choosing us Kind regards Carlos López Director More 

Amsterdam, The Netherlands
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I had room 413 and slept very well. The windows can be opened and the bathroom including shower was very good. The breakfast with a good choice. From here the metro sol is good. Also cheapest is to taken renfe tot terminal 4. The reception was friendly and fast. Nearby also a super market and many tapas bars.

Was this review helpful? Yes
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards, Carlos López Director More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Our room was being cleaned when we checked in, so we were given another room. When we checked in, the room had only one towel. Beds were uncomfortable. Wi-Fi signals were very weak and we were constantly getting disconnected. Location of the hotel is very good. A min walk to the lively puerta Del Sol. Other than the location, we... More 

Was this review helpful? Yes
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client. We are pleased that the location was to your liking. We are working to improve and ensure that our customers have a pleasant stay and excellent service. We hope welcome you again and you can see that we have improved. Thank you for your time. Sincerely Carlos López Director More 

Miami, Florida
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel Regina is conveniently located beside the Sevilla metro. It's only two blocks from the Plaza Sol. The hotel combines an old and a new building but both are properly renovated. We enjoyed a room with a lovely balcony. Breakfast is rather expensive but amazingly abundant. Room prices are reasonably.

Was this review helpful? Yes
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the room as well and location of the hotel. we thank you very much for your feedback. Cordially yours, Carlos López Director More 

Renton, Washington
Contributor
15 reviews 15 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived at the Hotel Regina very tired after completing a missions trip. The staff were friendly. Our complaint was that due to no carpet anywhere and heavy room doors... it was quite noisy. You could hear rooms opening and closing all night. This was disturbing.

Was this review helpful? Yes
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, Thank you very much for your comments about the attentions and kindness of our staff during your stay. It,s very important for us to know our client´s opinion, and of course we take note of your recommendations for improved Hopefully you´ll visit us again. Cordially yours Carlos López Director More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(29)
  • Metro station(24)
  • Great location(15)
  • Superior room(8)
  • Would DEFINITELY recommend(6)
  • Friendly and helpful(6)
  • Plaza mayor(5)
  • Puerto del sol(5)
  • Royal Palace(4)
  • Easy walking distance(4)

Additional Information about Hotel Regina

Address: 19 Alcala Street, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Regina 3*
Number of rooms: 180
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Also Known As:
Hotel Regina Madrid
Hotel Style:
#32 Romantic Hotel in Madrid
#35 Family Hotel in Madrid
#100 Business Hotel in Madrid

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