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All 458 Madrid hotels

Hotel Regina

4.0 of 5 Hotel   |   19 Alcala Street, 28014 Madrid, Spain (Centro)
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88%
Ranked #40 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Worldtravellermtl Montreal, Canada
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  • Room tips (272)
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2,038 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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English first
Montreal, Canada
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Our stay at Regina hotel was very comfortable. We stayed in an renovated room. The room was well decorated, the mattress was comfortable, the bathroom was spacious and there were 2 balconies. The staff were nice and helpful. The hotel is very well located. Unfortunately, the wifi was never working properly. Also, I had requested a top floor months ago... More

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Swansea
Top Contributor
133 reviews 133 reviews
43 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The one great thing about this hotel is its position, right in the centre of the hotel. The staff are fine except one guy on the reception who is a bit curt but think thats just his way. The rooms are adequate.. Although a single traveller I had booked and paid for a double room as I like a bit... More

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ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, First of all thank you for your feedback; your opinion is very important for us. We are working to improve and of course we take note of your recommendations Hopefully you,ll chose again our property in your next visit. Thank you for your time, warm regards Carlos López Director More

Miami, Florida
1 review
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for a week. Amazing location, across the street from the main subway and within a short walking distance to Puerta del Sol (great plaza for shopping, sight seeing and late night drinking with a bottle of wine!) Great choice! Will definitely visit again!

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ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, We thank you very much for your feedback and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you again for your time Sincerely Carlos López Director More

Houston, Texas
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Arrived to the hotel in the morning after a long flight from the U.S. Hotel staff was very friendly and let us leave our bags until our room was ready as well as directing us to local fares and a parade that would be occurring within the hour. The location of this hotel is very central and is within walking... More

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ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, Your opinion is very important for the hotel, and we, re delighted to know that your stay with us was satisfactory and memorable. According with your advisable comments we hope you´ll visit us again. Thank you for your time , cordially yours Carlos López Director More

York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here with a friend for a weekend away. The hotel is in a great, but not noisy location in the centre. There is a metro station diagonally across to the right of the hotel (stop is called Vodafone Sol, albeit that at the airport it might be referred to as Puerta del Sol). We stayed in room 244 which... More

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ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, Thank you for your comments. It,s very important for us to know the opinion of our clients, mainly when the experience has been so positive, We hope to see you again. Thank you again for recommeding us. kind regards, Carlos López Director More

Hong Kong, China
Top Contributor
103 reviews 103 reviews
37 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very well located at the city centre close to the major sights, shopping malls and dining outlets. It is easily accessible from the airport by the Yellow Airport Bus which takes you to a stop within 10 minutes' walk from the hotel. A metro station is also right at the front of the hotel. The hotel has... More

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ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear Customer. We appreciate the description of your experience at the hotel. Your comments about our location, service, breakfast, quality and price are the best reward and incentive to continue making our guests stay an experience unforgettable. We hope to see you again in your next visit to Madrid. Sincerely Carlos López Director More

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

First off ,the photos and reviews are a bit misleading. The very first photo is not of the hotel but a building across the street. It seems that the hotel has renovated some rooms but not all. We were expecting the ones in the photos and did not get anything like that. Our rooms were old, a bit dingy and... More

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ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, We thank you very much for your feedback, we take note of your recommendations and of course if you wish to visit us again we´ll be delighted to welcome you. Thank you and kind regards, Carlos López Director More

Montreal
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Pros: - excellent hotel for the price we paid - clean spacious rooms - clean spacious bathroom - perfect location, can't get better Cons: -There is room for customer service improvement at the front desk

Was this review helpful? Yes
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, We thank you very much for the description of your experience in our hotel. We are working for improve because our most important purpose is making of your stay an unforgettable experience, we take note of your recommendations. We hope to welcome you again,kind regards Carlos López Director More

Maryland
Top Contributor
53 reviews 53 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here two nights, at the beginning and end of our trip. Both stays were very enjoyable - the front desk staff was helpful and professional (Laura especially went out of her way to help us). Breakfast buffet was generous and had plenty of options, both rooms were pretty large for a major European city and the location was... More

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ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, it,s always nice to know that you have had a pleasant stay with us, due to the staff as well as the room and breakfast. We thank you very much for your feedback. Cordially yours, Carlos López Director More

Los Angeles, California
2 reviews
2 of 5 stars Reviewed 1 week ago

We decided to book a room with Hotel Regina because of the wonderful reviews. However, our experience was far from ideal. After making an almost 17 hour transatlantic flight, we were told that our room wasn't yet available. We had to wait almost 4 hours to finally get into our room. The receptionist didn't care that we were exhausted. The... More

Was this review helpful? Yes
ReginaMadrid, Gerente at Hotel Regina, responded to this review

Dear client, First we thank you for your time. I am very sorry for the inconvenience. We note your comments as our aim is to improve and ensure that our customers have a pleasant stay. We hope to welcome you again on your next visit to Madrid and check to see that we have improved Sincerely Carlos López Director More

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Hotel Summarization (Beta)

What travelers say

  • Very good(46)
  • Metro station(40)
  • Great location(22)
  • Superior room(15)
  • Friendly and helpful(6)
  • Would DEFINITELY recommend(6)
  • Front desk staff(5)
  • Plaza mayor(5)
  • Puerto del sol(5)
  • Easy walking distance(4)

Additional Information about Hotel Regina

Address: 19 Alcala Street, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Regina 4*
Reservation Options:
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Also Known As:
Hotel Regina Madrid

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#28 Family Hotel in Madrid #28 Romantic Hotel in Madrid #28 Luxury Hotel in Madrid #73 Business Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
The Hotel Regina has a superb location in the heart of Madrid, next to the famous Puerta del Sol and in front of the Sevilla metro station. It has a rich buffet breakfast, and free Wi-Fi access. The hotel offers a variety of modern and stylish rooms with air conditioning, pay TV and satellite TV, large work desk and private bathroom with free toiletries. The Restaurant Amayra serves Mediterranean cuisine prepared with seasonal, local ingredients. The restaurant also has a wine cellar featuring over 60 international wines. Hotel Regina is ideally located for visiting Madrid's most popular sights. The Prado and Thyssen museums are a short walk away ... more   less 
Number of rooms
180

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