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Silken Puerta de Madrid

Juan Rizi 5, 28027 Madrid, Spain
Hotel amenities
Silken Puerta de Madrid
Best prices for: 1 room 1 guest
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Ranked #269 of 453 Hotels in Madrid
A recent review
3 of 5 stars reviewed 4 weeks ago
Sam D
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269 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I requested a pickup from the airport over a week in advance. I had to email the front desk to get details of how this pickup would (where do I go, etc). I end up waiting for an hour past what I was told and only then do I get picked up. The hotel is very clean and modern, but... More 

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Greater Cincinnati
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was there two nights, hotel itself was dated and not so well taken care off. Rooms confortable but tricky ac. Bathroom great. They charge 17 euros for parking per day. A little too much. Should I stay again, only if only available, nothing around to do. Hope it helps.

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London, United Kingdom
3 reviews 3 reviews
2 of 5 stars Reviewed February 21, 2015

Room was large well equiped and newly decorated. Location is pretty good for the airport, and you can get to a lot of shops by just walking south for a kilometer or so. The hotel felt generally glamorous and the staff were helpful. However the wifi provided had issues: i. It was rate capped at about 240 kbps (rather slow)... More 

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Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2015

Was on a business visit in Madrid and stayed 7 nights at this hotel. It is close to the airport and very close to my place of business. Hotel is clean & rooms are well maintained. It is far of from the city center but on weekends they have free drop & pick to & from City center. The breakfast... More 

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Rome, Italy
2 reviews
1 of 5 stars Reviewed January 15, 2015 via mobile

Unfortunately this hotel is not good as supposed to be. Absolutely to be avoided by families. The are no services specific for children even meal or breakfast. At the reception the service was very unkind and no helpful. The hotel is also 20 min from metro station and far away from the city center. Possibly it's good hotel for business.... More 

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Lisbon, Portugal
Top Contributor
111 reviews 111 reviews
68 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 10, 2015

Not on the city centre but near subway so you get easily to city centre. The quality is good. Rooms are quiet and comfortable. Booked in advance you should get a good price and save some money comparing with other hotels. But you can also compare with the hotels nearest city centre.

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Teplice, Czech Republic
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 14, 2014

I spent 1 night at the hotel on the Friday 5th Dec. I booked a hotel close to the airport with free shuttle. Silken Puerta was a very good choice. Hotel is nice, clean, rooms are very well equipped. BUT - the check was the worst checkin I have avert passed. Receptionist Laura was very unpleasant, busy with some paperwork,... More 

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Santander, Spain
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 9, 2014

2 nights on this hotel … it’s not quite well located in Madrid (not in the city center area) but it was chosen due to the good relation between rate and quality. Hotel is well communicated with the city center (bus and metro) and very close to headway A2 and M30. About the hotel itself … it was comfortable and... More 

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Istanbul, Turkey
1 review
1 of 5 stars Reviewed December 9, 2014

The hotel rooms are good, the provide toothbrush and shaving kit. However, there is no free wifi as advertised, there is free web at dial-up modem speeds, it takes minutes to load pages. Other than web you can't use any service like listening to online radio because all ports are blocked. If you want to have free wifi you have... More 

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Senior Contributor
37 reviews 37 reviews
17 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed December 2, 2014

Staff OK. Rooms are nice, beds comfortable but not always clean. During the first stay we had a room on the 4th floor and the first positive impression seemed clean but in the bathroom it wasn't so colorful - the toilet seat was not disinfected at all, and everywhere was full of someone's hair! After two weeks we stayed in... More 

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