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All 457 Madrid hotels

Silken Puerta de Madrid

4.0 of 5 Hotel   |   Juan Rizi 5, 28027 Madrid, Spain
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Silken Puerta de Madrid
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Ranked #270 of 457 Hotels in Madrid
A recent review
4 of 5 stars reviewed 2 weeks ago
BrunoAMS Lisbon, Portugal
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244 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rome, Italy
2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Unfortunately this hotel is not good as supposed to be. Absolutely to be avoided by families. The are no services specific for children even meal or breakfast. At the reception the service was very unkind and no helpful. The hotel is also 20 min from metro station and far away from the city center. Possibly it's good hotel for business.... More 

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Lisbon, Portugal
Top Contributor
92 reviews 92 reviews
64 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not on the city centre but near subway so you get easily to city centre. The quality is good. Rooms are quiet and comfortable. Booked in advance you should get a good price and save some money comparing with other hotels. But you can also compare with the hotels nearest city centre.

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Teplice, Czech Republic
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 14, 2014

I spent 1 night at the hotel on the Friday 5th Dec. I booked a hotel close to the airport with free shuttle. Silken Puerta was a very good choice. Hotel is nice, clean, rooms are very well equipped. BUT - the check was the worst checkin I have avert passed. Receptionist Laura was very unpleasant, busy with some paperwork,... More 

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Santander, Spain
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 9, 2014

2 nights on this hotel … it’s not quite well located in Madrid (not in the city center area) but it was chosen due to the good relation between rate and quality. Hotel is well communicated with the city center (bus and metro) and very close to headway A2 and M30. About the hotel itself … it was comfortable and... More 

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Istanbul, Turkey
1 review
1 of 5 stars Reviewed December 9, 2014

The hotel rooms are good, the provide toothbrush and shaving kit. However, there is no free wifi as advertised, there is free web at dial-up modem speeds, it takes minutes to load pages. Other than web you can't use any service like listening to online radio because all ports are blocked. If you want to have free wifi you have... More 

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Senior Contributor
37 reviews 37 reviews
17 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed December 2, 2014

Staff OK. Rooms are nice, beds comfortable but not always clean. During the first stay we had a room on the 4th floor and the first positive impression seemed clean but in the bathroom it wasn't so colorful - the toilet seat was not disinfected at all, and everywhere was full of someone's hair! After two weeks we stayed in... More 

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16 reviews 16 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 16, 2014 via mobile

This is a good hotel with clean, modern and reasonably comfortable rooms. Hotel staff were friendly and helpful. Breakfast spread was sufficient but not fantastic. One thing that definitely was a let down was its free wifi. Even by most wifi standards in Spain, the wifi here was a snails pace. Getting around was not easy but staff was helpful... More 

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Montreal, Canada
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 12, 2014

This is by far the worst hotel I have been to in my life. The service was terrible, the staff would not help me and find a way to print my train ticket although I was in a rush and needed to leave. Kept saying the office center was opening at 9am although it was past that. I had to... More 

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Funchal, Portugal
15 reviews 15 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 5, 2014 via mobile

I stayed at silken because I was at a congress at Melia America (in which I stayed last time and don't advise). The room was spacious, with a desk, the wi-fi connection was good, you can pay a resonable price to a faster connetion if you like, the mini-bar had a good selection of goodies and drinks, I was very... More 

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Madrid, Spain
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 4, 2014

Location can be convenient if you want to be close to the airport or to the exhibition center, otherwise you'll need public transport to get to the city center and there barely anything around. The restaurant is quite limited, especially taking into account that you may not have any alternative nearby. Rooms and breakfast are OK. Taking into account the... More 

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Additional Information about Silken Puerta de Madrid

Address: Juan Rizi 5, 28027 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Silken Puerta de Madrid 4*
Number of rooms: 194
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Also Known As:
Silken Puerta De Madrid Hotel Madrid
Silken Puerta De Hotel Madrid
Hotel Style:
#145 Luxury Hotel in Madrid

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