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All 458 Madrid hotels

Gran Melia Fenix

5.0 of 5 Hotel   |   Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain (Salamanca)
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90%
Ranked #10 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
prekteacher1214 New York City, New York
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1,022 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
New York City, New York
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a wonderful visit in Madrid and especially enjoyed our hotel, the Gran Melia Fenix. It is a lovely hotel with a gorgeous bar and restaurant. Our room was a standard room with a "garden" view. I would recommend that you upgrade to a superior room since we actually only had a view of the top of the skylight... More

Was this review helpful? Yes 1
Kuala Lumpur
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A quick 3 day trip to Madrid and a booking on the Red Level !!! It's worth the extra money...trust me. Good location for the main sites, Prado, Park etc etc. The Red Level Club was the highlight of the hotel. Good breakfast selection and the most important thing is Moet Champagne available nearly all day !!!!!!!! Breakfast lunch and... More

Was this review helpful? Yes 2
Darien, Illinois, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed early July 2014 for 2 nights. had booked a whirlpool room on the red level and noted that it was our anniversary. when we arrived they had upgraded us to a penthouse suite, which was very nice of them. the room was beautiful and very comfortable. Red level was a big plus and I would definitely recommend. I have... More

Was this review helpful? Yes 1
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, Thank you so much for such a wonderful review about us!! First of all, I would like to thank you for choosing us for such an special occasion like your wedding anniversary. We are delighted to know that you have spent an incredible stay at Gran Meliá Fénix, and you loved our Penthouse Suite, which helped to turn... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked a grand premium room with jacuzzi for one night this weekend and it was an amazing experience. The room was massive, as well as the terrace and the bathroom. The bed was large and comfortable and the laundry service very fast. On top of that, the red level service was beyond what I was expecting (I used to... More

Was this review helpful? Yes 2
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, It is a great pleasure to know that you had an amazing and relaxing experience at Gran Meliá Fénix during your last stay with us. We are happy to know that you have enjoyed our great Grand Premium with Jacuzzi Room, the perfect option for a relaxing stay in Madrid. In addition, we would like to thank you... More

Melbourne, Australia
Top Contributor
52 reviews 52 reviews
46 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is situated in a side street with a magnificent reception To impress. Friendly English speaking are very helpful. Our room was on the 4th floor, spacious and well appointed. The bathroom , not overly big, but comfortable for one person at a time. Restaurant breakfast was delicious, however the tapas bar service was slow and limited. A nice... More

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SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, Greetings from Madrid!! We are very happy to know that your recent stay at Gran Meliá Fénix was wonderful and you spent a great time with us. We are very excited about your kind words regarding our staff. Be assured we will share your comments with them as an incentive to keep working with the best of our... More

Bloomfield, New Jersey
Top Contributor
63 reviews 63 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at many 5 star hotels and this one is my favorite. What made it for my family was being part of the Red Level Service. Beatrix and Susanna were great, booking day trips for us and handling all our needs. Having access to all the wonderful foods, drinks and being able to enjoy these on the roof... More

Was this review helpful? Yes 6
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear guest, Greetings from the Gran Meliá Fénix!! First of all, I would like to thank you for taking a bit of your time in sharing your experience through TripAdvisor. We really appreciate your kind feedback regarding your last stays with us. It was a pleasure to have you here and to know that you had a great time between... More

Livermore, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Gran Melia Fenix is a wonderfully appointed hotel with all the features one could ask for; a gym, a salon, English tea service from 1700 to 1900 hours, and a restaurant with both outside and inside accommodations. What makes this hotel special is the service from the door man to the concierge, to the maid and room service. The... More

Was this review helpful? Yes 3
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, Thank you very much for your lovely review! The entire team is very excited to know that you have enjoyed all the experience Gran Meliá, from the very quiet room to the Restaurant or Tea Time, and our staff helped to make your stay even more special and memorable. As you pointed, our rooms are very well equipped... More

new hampshire
Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The bedroom and bath were very well appointed. The toiletries are first class and the bathrobes are scrumptious . The bar is wonderful whether indoors or out.. The staff could not have been friendlier or more helpful. The location is within walking distance of the prado, and fashionable shopping. Have breakfast at a nearby Pain Quotidien.

Was this review helpful? Yes
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear guest, I would like to thank you for taking the time to share through TripAdvisor how your stay at Gran Meliá Fénix was. Your kind feedback is very important for us in order to know if we have exceed your expectations and we have been able to turn your stay into a unique and special vacation. We are very... More

London, United Kingdom
Top Contributor
152 reviews 152 reviews
46 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My second stay at the Fenix was better than I remember the first one. Location wise, this hotel is unbeatable as it is right at the heart of the Salamanca neighbourhood. Service was very decent. That said, the hotel and the rooms in particular could do with a bit of a facelift. This appears to be reflected in the rate... More

Was this review helpful? Yes 2
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, We really much appreciate your comment regarding your recent stay in the Gran Meliá Fénix. It is a great pleasure to know that you have enjoyed your stay with us, and moreover our staff and location met your expectations. We are also glad to know that you were delighted by the atmosphere of our Dry Martini Bar and... More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed at the GRAN MELIA FENIX . This hotel is really beautifull. As a regular costumer we loved to stay here. Things have changed now. After the last visit the doormen took our luggage into the hotel. After a few hours we found out that one of our bags was not brought to our room and missing. At the... More

Was this review helpful? Yes 4
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Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Salamanca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Fenix 5*
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#3 Business Hotel in Madrid #7 Family Hotel in Madrid #8 Luxury Hotel in Madrid #9 Romantic Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Uniquely located on the Plaza de Colón, the Hotel Gran Meliá Fénix is a reference of the finest in the city´s hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velázquez, Goya and on the Paseo of la Castellana. ... more   less 
Number of rooms
212

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