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Gran Melia Fenix

5.0 of 5 Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
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Certificate of Excellence 2014
Gran Melia Fenix
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Gran Melia Fenix
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1,138 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Top Contributor
59 reviews 59 reviews
28 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just stayed a few days at the Gran Melia Fenix. I thought that Gran Melia only had hotels in the Caribbean but this one, in the heart of Madrid, is a grand and beautiful jewel. I stayed in a Premium Room which was decorated in a very traditional style. It was quite comfortable, spotlessly clean and really beautiful. I felt... More 

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Tel Aviv
Contributor
13 reviews 13 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed four nights in a superior room which was spacious and beautifully decorated. A separate seating area, a Nespresso Machine and all convenient amenities, to make your stay enjoyable. Our room was on the fifth floor and had two large windows offering a lot of natural light and a lovey view. Room and corridors were very quiet. The... More 

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Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent a week at the Gran Melia Fenix as part of a combined business/vacation trip to Madrid. As others have noted, the hotel is well situated in Salamanca which affords easy access to dining, shopping, sights and the city's very extensive metro. For both convenience and quality, I would recommend the restaurant Platea, next door, with... More 

Was this review helpful? Yes 1
Miami, Florida
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice rooms! Near of almost everything in Madrid!!! They are very helpful , and help you in all your needs! I arrive to hotel at 9:00am and my room was not ready, they let my a room until the want a requested was ready!! Love the shops around the hotel!!! Plus Serrano Street is full restaurants , shops and a... More 

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Newton, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In our three previous visits to in Madrid, we stayed at the 5 start boutique hotel Palacio del Retiro - it used to be a part of Small Luxury Hotel group until recently and now is a part of the Marriot properties. When I checked the recent (October 2014) reviews – it was a bit of a mixed bag so... More 

Was this review helpful? Yes 1
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear guest, What a wonderful and complete review you have shared about your stay at Gran Meliá Fénix!! We have no words to express our happiness and gratitude for your comments. We are happy to know that you spent a great and unforgettable time between us and we helped to make your trip to Madrid an astonished experience. We look... More 

UK
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very grand hotel, great decor and well maintained. Staff very friendly and helpful. Only negative is that the bathrooms are small, but functional. Location is close to the Salamanca district with access to shopping. It is a 20 minute walk into central Madrid.

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SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear guest, Greetings from Madrid!! It was a pleasure for us to have you here and the entire team would like to thank you for sharing your great review regarding your stay between us. We are glad to know that you enjoyed our convenient location in the heart of the Salamanca Neighborhood and you spent a memorable stay at Gran... More 

Stamford, Connecticut
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Extremely charming hotel centrally located in the main part of the city. A short walk to Calle de Serrano. We did a great deal of walking when we were in the city for 4 days. After a long Flight and then a whole day of walking my knees were sore and I was in a bit of pain. I asked... More 

Was this review helpful? Yes
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear guest, Thank you so much for your lovely review!! We are extremely happy to know that your stay at Gran Meliá Fénix was very pleasant and we helped with anything you may need to make your stay more comfortable. We are very glad to know that you enjoyed your trip to Madrid and that you experienced unforgettable moments between... More 

Orlando, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We spend 5 nights and found the hotel to be well located in an area with shoppes and restaurants and close proximity to main attractions and museums. Service was very good. We prepaid for breakfast which was simple but yet tasty. Internet was average but functional. Staff was eager to help us with the many questions we had. Always patiently... More 

Was this review helpful? Yes
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear guest, Thank you so much for sharing your impressions about your stay at Gran Meliá Fénix! We are delighted to know that you had a memorable time during your visit to Madrid thanks to our attentive and friendly service. We always work with passion in our aim to provide you with an unforgettable experience and make you feel at... More 

Miami, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Melia Fenix is by far one of the top 5 hotels in Madrid. The location is great, close to absolutely anything. The staff is very friendly. The hotel has quite the old-style look, but still very charming. I went for business but would have stayed for pleasure as well.

Was this review helpful? Yes
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear guest, Thank you very much for your great review! The entire team of Gran Meliá Fénix is delighted to know that you have experienced such an unforgettable stay between us and you enjoyed every moment you spent here, from our convenient location to our friendly staff. We are very grateful to know that we have exceed your expectations and... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I stay at the Gran Melia Fenix at the beginning and end of our Spanish adventures. We have been here 5x and enjoy it each trip. The DRY bar is as comfortable and cozy as your living room. The staff is very friendly and so accommodating to any request. The rooms are beautiful, some roomier than others... More 

Was this review helpful? Yes
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear guest, Thank you so much for sharing this lovely review about your stay at Gran Meliá Fénix!! We are so thankful to know that you enjoyed your stay between us and you felt very comfortable with every service we provide within the Hotel, especially our DRY bar and our Red Level Service, an exclusive and personalized experience to our... More 

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Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Salamanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid
Hotel Style:
#2 Business Hotel in Madrid
#9 Romantic Hotel in Madrid
#12 Luxury Hotel in Madrid
#19 Family Hotel in Madrid

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