We stayed at this hotel at the recommendation of our travel agent. It is a quality hotel with very high-end furnishings. The rooms were very spacious for an older hotel in a European city. The location of the hotel was perfect -- near wonderful shopping and within a short walk to museums. The hotel's gym was under construction so we...
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This is not the first time that we have stayed at this hotel. It has always been excellent. Good location easy walking distance of the best shops 25 minutes to Playa Major Go Red level if you can. Very helpful staff lovely rooms just very good
Dear Guest,
would like to thank you very much for having chosen the Gran Meliá Fénix and for publishing such inspiring and motivating words on Tripadvisor, which will help us with our continuing effort to improve the services quality for our guests.
It has been a great pleasure for us to have you here. We are proud to know that...
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Clearly the hotel was originally constructed at great expense but is now showing fatigue. However - Any shortcomings are amply overcome by the helpful and friendly staff.
Dear Guest,
On behalf of myself and all the staff of the Gran Meliá Fénix, I would like to thank you for having chosen us for your last stay in Madrid.
I will share your comments with our team, who I am sure will be encouraged by your remarks.
We really appreciate your comments, it is very important for us...
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This is a wonderful hotel, great location, gorgeous food, well equipped rooms, very helpful staff..
Dear Guest,
It is very nice to hear your kind comments about the Gran Melia Fenix!
It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations.
We hope to see you back soon in Madrid. Please, remember...
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As with many hotels, its all about your expectations. We stayed at this hotel because of its old world charm and it surely delivered. The Red Level was great. It consists mainly of a small room on the 7th floor offering a private breakfast and snacks/open bar all day. I got the impression that the Red Level is a service...
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Dear Guest,
Thank you very much for your kind words and for taking the time to share your experience with us.
We are very happy to know that you enjoyed your stay at the Gran Melia Fenix and that you felt so comfortable.
As a member of the exclusive Leading Hotels of the World our commitment is always give our...
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What a wonderful hotel. Right from the moment you step out of the taxi the service was exceptional. All the staff were helpful and very friendly. We upgraded the rooms at a small charge and our friends 50th birthday started with a cake and cava in the room. The breakfast was first class and nobody could do enough for you....
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Dear Guest,
On behalf of myself and all the staff of the Gran Melia Fenix, I would like to thank you for having chosen us for your stay in Madrid, as well as for taking the time to post your comments on Tripadvisor.
I also would like to thank you for your kind comments about the hotel, and staff; be...
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We stayed in Madrid after a long transatlantic cruise at the Fenix. It was a great experiance. Nice, clean and spacious room and very good service. Also Well located
Dear Guest,
We very much appreciate your comments regarding your stay at the Gran Melia Fenix.
It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations.
Once again thank you for having chosen us for your stay...
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Right next to the Colon metro station, Gran Melia offers a great location within a walkable distance from Prado Museum and Retiro park, and quick and easy access to Plaza Espanya, Plaza Santana, Plaza Mayor and other major attractions.
Dear Guest,
I would like to thank you for having choosing us during your visit to Madrid.
We are very happy to know that you enjoyed your stay at the Gran Melia Fenix and that you felt so comfortable.
Thank you again for your special comments and we hope to see you again in Madrid.
Kind regards,
Sandra Hernández
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Went with a friend to join a group who stayed in a different hotel for a hen weekend. Paid extra for room with whirlpool on balcony and for red level. Worth every penny.
Excellent service, ate in hotel restaurant one night, lovely lovely food, especially the steak, and I am fussy! Very good value meal.
Bar was great with very...
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Dear Guest,
Thank you for your kind comments!!!It is a pleasure to hear that you had a nice stay with us and that you enjoyed our hotel.
I just want to let you know that i will share all your comments with the Gran Melia Fenix team, (specially...).
Our principal aim is to give you our best service, make your...
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2,149 Reviews
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