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All 458 Madrid hotels

Gran Melia Fenix

5.0 of 5 Hotel   |   Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain (Salamanca)
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Ranked #12 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
aussieskiman Melbourne, Australia
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1,041 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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Melbourne, Australia
Top Contributor
59 reviews 59 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel early August. Booked it as the hotel is a LHW member and had a great deal. We were given a wonderful room overlooking the plaza and the city. Even though there was traffic we had no noise. The room was decorated in a classic manner. Really warm and inviting. Furnished in an old world style... More

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new jersey
Contributor
12 reviews 12 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Finished 1 week stay at Fenix 8/27/2014. Pros Very nicely furnished room Excellent staff Excellent location Excellent breakfast Cons Small room and especially small bathroom Room internet a little slow All in all a very nice hotel in a great Spanish city

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London, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed here during a weekend break in Madrid. The rooms and furnishings are sumptuous. There are Clarins products in the bathroom, as well as a turn down service. The staff are extremely helpful and always have a smile. The beds are very comfortable indeed. Even so, I wouldn't describe it as sufficiently outstanding to be 5 star and... More

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SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, Thank you very much for your kind words and for taking the time to share your experience with us. We are glad to know that you enjoyed your stay at the Gran Melia Fenix and that you felt so comfortable. We highly appreciate your comments, thanks to them we continuously strive to strengthen the points that need to... More

Cardiff
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here on my honeymoon in July 2013, had a red level room with hot tub which was perfect for what we wanted, huge bed, well equipped bathroom, the wife liked the Clarins toiletries, friendly staff were happy to help, breakfast was good, red level bar was a lovely and quiet place to have a drink with a good selection,... More

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SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, On behalf of the entire team I would like to thank you for having chosen the Gran Melia Fenix for your stay on July 2013 for such a special occasion. We are delighted to know that we exceed your expectations both with the product and service that we extend throughout the Hotel. Your kind comments will serve as... More

Milan, Italy
Top Contributor
65 reviews 65 reviews
20 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel location is very convenient. Rooms are extremely nice, with a very good ratio between price and quality.Bathroom is a little bit too small. Breakfast is very complete. Staff is nice and professional. Highly recommended for a business stay.

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SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Gran Melia Fenix. It is always a pleasure to receive positive feedback from our guests because our principal aim is provide you with the best of our attention for make your stay an unforgettable memory. Looking forward to welcoming you in a near future. Kind Regards, Sandra... More

la jollla
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 2 night and had 2 rooms on the 4th floor which were just lovely, the décor, the furnishings and the bathrooms are beautiful and restocked daily with Clarens toiletries. Breakfast buffet was superb, The staff wonderful, and valet parking an ease. The hotel is well located and an easy walk to everywhere. We had stayed at the... More

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SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, On behalf of myself and all the staff of the Gran Meliá Fénix, I would like to thank you for having chosen us for your stay in Madrid. We really much appreciate your kind comments about the hotel and our restaurant because thanks to them we know how your stay was. We are proud to know that we... More

williamsburg, virginia
Senior Contributor
48 reviews 48 reviews
44 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights on the Red Level. We were upgraded to a premium room with terrace and jacuzzi which we appreciated. Excellent concierge staff on Red Level especially Beatrix. They are extremely helpful and their assistance was the highlight of our visit. Rooms are small but nicely decorated and kept immaculately clean.A lovely breakfast was served either in... More

Was this review helpful? Yes 1
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, We are extremely grateful for your feedback regarding your recent experience lived in the Gran Meliá Fénix. Your kind words addressed to staff professionalism and highlighting our excellent service, mean a reason of great pride and motivation for all of us, since we daily work with passion to provide high quality service to our Guests. Please, be assured... More

Marquette, Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the bellman to the concierge, the service was outstanding. Everyone, including the housekeeping greeted you with a smile. The daily breakfast was sumptuous, (although the coffee was lukewarm). Rooms were comfortable and clean. The spa was superb. We scored a special deal and so our daily rate was lower than usual and we got the 5th night free. The... More

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SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, Thank you for sharing on Tripadvisor your comments about your stay at the Gran Melia Fenix Hotel. We are glad to know that you have enjoyed a great experience with us, and that you appreciated both our facilities and staff professionalism. We really hope to welcome you back soon. Best regards, Sandra Hernández RedGlove Service Manager More

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 4 nights and enjoyed every day. Staff at checkin were great. Rooms very clean & comfortable if not a bit small. Great breakfast with plenty choice and good food. Thank you to the Concierge, helped us a few times with taxis & places to go.

Was this review helpful? Yes
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear guest, Thank you for taking your time in sharing your comment regarding your recent stay with us through TripAdvisor. We feel very glad to know that you have spent a wonderful and memorable time between us and you enjoyed every service we provide. We are proud to know that you found our Concierge very helpful and we were able... More

Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We paid extra for the red level room/service, but never found real value in this upgrade. Our room was the size of a postage stamp and the bathroom was smaller yet. I had to wonder, "If this was the red level, "upgraded" room, what were the rest of the rooms like in this property??" Two people do not fit into... More

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SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review

Dear Guest, We would like to thank you for having chosen The Gran Meliá Fénix during your trip to Madrid as well as for taking your time and efforts to post your review on TripAdvisor following your recent stay with us. We are deeply sorry to know that you have not enjoyed your stay with us due to the unusual... More

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Additional Information about Gran Melia Fenix

Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Salamanca
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Fenix 5*
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#3 Business Hotel in Madrid #9 Luxury Hotel in Madrid #10 Romantic Hotel in Madrid #13 Family Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Uniquely located on the Plaza de Colón, the Hotel Gran Meliá Fénix is a reference of the finest in the city´s hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velázquez, Goya and on the Paseo of la Castellana. ... more   less 
Number of rooms
212

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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