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All 456 Madrid hotels

Hotel Sterling

3.0 of 5 Hotel   |   29-31 San Bernardo St, 28015 Madrid, Spain (Formerly Hotel Alexandra) (Centro)
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Ranked #166 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
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308 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is convientally located so I could go shopping whilst my husband was working. I didnt try the breakfast as he said it was poor so we didn't bother for the rest of our stay. Our room (302) was very nice although Air Con did not work & opening window meant excessive road noise.

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4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is clean with friendly staff and great location. But unfortunately we didn't enjoy our stay! Our room was not convenient. 1-We reserved a triple room but instead we were given a double with an extra bed, which was extremely small. when I asked if it is a double or triple room, they said it is a triple! but... More

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

We get there for the football clasico and the Recomend is poor. the Brakfast was the minimal that we ever see, the attitude of the front dask was Terrible and the room is small. One time we came from a bar and the main doors was closed, we wait 20 minutes untill someone open us. The only good thing is... More

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Chattanooga, Tennessee
15 reviews 15 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is within walking distance to the Gran Via and Puerta del Sol, great shops and restaurants close by. Subway station is a block away, so very convenient. The hotel itself is small. Rooms are also small but have everything one needs. Staff is friendly and helpful. I must agree with other reviews on the breakfast. Coffee, OJ and... More

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Aalter, Belgium
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 25, 2013

The staff was friendly, the room was clean but that was all that was good. The first room 104 was clean but you could hear everything from the other guests, but everything........ Not sleep all night due. In the morning we went to complain, the guy at the desk was very friendly and gave us another room on the sixth... More

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Senior Contributor
25 reviews 25 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed September 19, 2013 via mobile

My room was on the backside of the hotel (# 310) very small, dark and noisy. It was clean but that was not enough to compensate my disappointment. The breakfast was awfully poor, everything, the bread, the salami, the cheese, the coffee. Everything tasted plastic. I don't know how can a decent looking hotel serve such terrible breakfast.

Was this review helpful? Yes 5
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 14, 2013

Chose Hotel Sterling as needed a central location for a 3 day city break .Found it very convenient for short walk to 2 metros ,Puerta del Sol etc. Our room a family room was spacious with a balcony ,Our son's a double,was smaller and darker ,so would recommend asking for a balcony room . Rooms very clean and well maintained... More

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Senior Contributor
28 reviews 28 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 27, 2013

I spent a lot of time looking into different accommodations in Madrid. We were only going to be there for 2 nights with only 1 full day to enjoy the city. I wanted a good location, reasonable rates, was hoping for a balcony and some sort of view and a decent room knowing that European rooms were smaller than what... More

Was this review helpful? Yes 1
Huetor Tajar, Spain
Top Contributor
84 reviews 84 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 18, 2013

The point is that at first sight you can feel like in a superior hotel with really good inside areas in the main hall and in the rooms (LCD tv's, safe, fridge..) but then you realize that there are little details and things that make it not so good, improvements are not the only thing a hotel needs to gain... More

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 8, 2013

Stayed here last year. Beautiful quaint 3 star in a great location in Madrid. The IPad at checkin was an unexpected and wonderful touch.. we really Loved our time here. Staff were great and only good memories!!! Rooms were clean and for what you're getting this was a grea tplace...

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Additional Information about Hotel Sterling

Also Known As:
Alexandra Hotel Madrid
Address: 29-31 San Bernardo St, 28015 Madrid, Spain (Formerly Hotel Alexandra)
Location: Spain > Community of Madrid > Madrid > Centro
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#87 Family Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sterling 3*
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