We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 458 Madrid hotels

Hotel Sterling

3.0 of 5 Hotel   |   29-31 San Bernardo St, 28015 Madrid, Spain (Formerly Hotel Alexandra) (Centro)
Hotel amenities
Save Saved
You added Hotel Sterling to your Saves list
Hotel Sterling
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Ranked #152 of 458 hotels in Madrid
A recent review
4 of 5 stars reviewed 1 week ago
Ramon B
  • Overview
  • Reviews (351)
  • Photos (119)
  • Similar Hotels
  • Amenities
  • Q&A (1)
  • Room tips (24)
  • Location
  • More
Write a Review

351 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great location, nice rooms, very clean!!!! The receptionists very professional!!! No inconvenient when we needed to add another night and offers for tourist bus trips is good. Basic breakfast but good value for money!!! Will definitely stay again!!

Was this review helpful? Yes
Zurich, Switzerland
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We spent 2 nights in Madrid and it was a good choice as the hotel is very central and the price is good. Our room was spotless and quiet (room to the courtyard). The downside of it was the impoliteness of the staff (besides the receptionist). However, I'll recommend the hotel!

Was this review helpful? Yes
Amsterdam, The Netherlands
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's pretty centrally located, close to a couple of metro stations and right next to the Gran Via. Service at the front desk was very good. We got a room with 2 single beds and the next morning we asked for a single double bed for the remainder of our stay. This was arranged without any problems. Breakfast is ok,... More

Was this review helpful? Yes 2
Los Angeles, California
Top Contributor
55 reviews 55 reviews
51 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived early and front desk Jesus did its best to provide our 8 rooms before 11 am. Making sure Housekeeping was working hard. It's a blessing nowadays to deal with staff that understands the stress linked to travel and air travel in particular. Most long haul flights land in Madrid in the morning, being able to do check in... More

Was this review helpful? Yes 3
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 24, 2014

It is close to the main attractions and the rooms are ok. We got a room with a terrace. It has a nice view of the city where you can rest and spend some time. Breakfast has some variety but if you stay more than 3 days, you can feel you eat the same things over and over. This hotel... More

Was this review helpful? Yes 1
Barcelona, Spain
Top Contributor
66 reviews 66 reviews
41 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 22, 2014

Was at this hotel for a weekend during the "Dia de la Musica" festival in Madrid. Staff was very helpful and friendly and the hotel is very well located, 5 minutes from Gran Via and close to Callao metro station so it great connected to other parts of the city. highly recommended!

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 22, 2014

I was looking for a hotel in Madrid which offers a guaranteed early check-in (since our flight was arriving at 7:30am), and Hotel Sterling seemed like the best option. On their website, it is possible to guarantee a 10am early check-in for only a 20 euro one-time fee, which is extremely reasonable. Moreover, for an extra 15 euros per night,... More

Was this review helpful? Yes 3
Birkirkara, Malta
1 review
5 of 5 stars Reviewed June 22, 2014

Very good location in the heart of Madrid. Excellent service from all the staff especially the reception desk. Breakfast was ok. Hotel is very clean and very quite considering the busy location. I would definitely recommend and go back

Was this review helpful? Yes
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 29, 2014

Hotel Sterling is in a great location in Madrid, close to everything and walking distance to the Prado and shopping. The breakfast is a European breakfast that is good enough to set you up for a day of sightseeing. I would stay here again.

Was this review helpful? Yes 1
A TripAdvisor Member
3 of 5 stars Reviewed May 24, 2014

The location of the hotel is great, and the staff is really helpful (specially Carlota she's in the afternoons). The rooms are an ok size but for us (3 people) it seemed as if our room couldn't fit the third bed, to be able to sit on a chair or open the closet you had to move the bed, every... More

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Hotel Sterling, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Sterling? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Sterling

Address: 29-31 San Bernardo St, 28015 Madrid, Spain (Formerly Hotel Alexandra)
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sterling 3*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Agoda, Priceline, Travelocity, Hotels.com, Tingo, Cheap Tickets, BookingOdigeoWL, TripOnline SA, Otel and Venere so you can book your Hotel Sterling reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Alexandra Hotel Madrid

119 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (114)
Room/suite (33)
Bathroom (20)
Hotel & grounds (16)
View from room (11)
Other (34)

Management photos: Courtesy of the property manager

All management photos (6)
Hotel & grounds (1)
Room/suite (3)
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in
any neighborhood
in Madrid with
any amenities


Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Airport Transportation
Hotel Style
#86 Family Hotel in Madrid #134 Romantic Hotel in Madrid
Hotel Class
Number of rooms

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hotel Sterling and other travelers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from Hotel Sterling staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer