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All 455 Madrid hotels

AC Hotel Cuzco by Marriott

4.0 of 5 Hotel   |   Paseo De La Castellana 133, 28046 Madrid, Spain
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Ranked #182 of 455 Hotels in Madrid
A recent review
5 of 5 stars reviewed yesterday
vaikousic Madrid
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362 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madrid
1 review
5 of 5 stars Reviewed yesterday NEW

The services were great, people and stuff helpfull and friendly smiling all the time. A misunderstanding between my collegues who also stayed there tòk place. They hadnot realized that by choosing to pay in cash by the day of departure the price of the room was really much more expensive. As a result they cancelled their stay at AC hotel... More

Review collected in partnership with Galahotels.com

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Contributor
16 reviews 16 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The AC Hotel Cuzco is a very nice hotel for both business and leisure. It is clean and well-run with the most of the staff speaking at least passable English. The rooms are clean and well-sized. It is conveniently located just seconds from the Cuzco metro stop which is served by the 10 line from which you could get anywhere... More

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Muenster, Germany
1 review
1 of 5 stars Reviewed 1 week ago

I'm writing this review, because I can not sleep, the traffic on Paseo Castellana is noisy, although windows are closed, I haven't tried to open them. It is 1:52 a.m. Hotel room size is standard small, I there is nothing that excites me in this place. One can stay there, but Melia Castellana just 200 m away is far more... More

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback. We do apologize for the noise that you felt. We have in our property a very quite building side. It had be a pleasure for us to know about the importance of the outdoor silence for you in advance. We always try to take into account the tastes of our clients for the room assignment... More

Atlanta, GA
Contributor
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed 3 nights at the hotel for pleasure and was very pleased with my choice. The front desk was well staffed with friendly and helpful associates. The lobby and bar were very nice with plenty of seating in a contemporary yet inviting style. The room was clean and very comfortable. The bath was very spacious and had great amenities. Good... More

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London, United Kingdom
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a great 4 star hotel that would be suitable for holidays or business. It has a very good modern design; the corridor leading to my room is one of the best I have seen. Rooms are good and the service is excellent. There is a good buffet breakfast and the location is optimal for business. Alas, using internet... More

Was this review helpful? Yes 2
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Good afternoon, Thank you very much for your comments. At AC Hotels by Marriott, to provide an exclusive stylist environment in our properties and the excellence in our staff service are the main goals when We think in our guests. Referring the internet service We will send your opinions to our headquarters. Anyway, We will improve our connection systems soon.... More

Kelsall, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed 2 nights for a business trip and I will use this hotel again. The room was clean and very comfortable. Service was excellent and the staff were very professional and so helpful. The rate was very reasonable and included wifi and breakfast which for a central hotel of this quality is excellent. We are in the hotel one... More

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent location. Friendly & helpful staff. Nice modern hotel with excellent facilities and close to Bernabeu Stadium, restaurants, bars and the metro. We had a triple room and we had lots of space. Bathroom was very clean and spacious.

Was this review helpful? Yes 1
Medellin, Colombia
Top Contributor
58 reviews 58 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Everything is fast, no hassles, but also no thrills in this hotel. For the usual tourist, as me, it is somewhat strange, you just realize this just for business people. The staff are helpful and friendly in a city where the contrary is the norm. It is located at the Paseo de la Castellana, near the Cuzco Metro station and... More

Was this review helpful? Yes 1
Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 19, 2014

Hotel looked beautiful on line and it did not disappoint in person. The problem is the bad insulation between rooms. Everytime my neighbor walked in his/her room it felt like they were in your room. The were obviously packing or unpacking. You can hear them hang every item in the closet like it was in your room. Also, you get... More

Was this review helpful? Yes 2
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Dear guest, first of all we would like to thank you for your kind comments about the building and the staff, but we do apologize for the disturbance in your room. We are very impressed and we will attend meticulously the room you occupied. On of our most important aim is the quality of the rest of our clients. We... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 29, 2014

The Marriott AC Cuzco is conveniently my located at paseo de castellana. You can take a taxi from the airport which will cost you around 60 euros or the subway which will cost around 5 euros. If you take the subway you need to make one connexion, follow the maps at the station, and go to Cuzco station. The hotel... More

Was this review helpful? Yes 3
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your comments, We do apologize for any inconvenience caused for the wireless connection. We are happy to inform you that We recently have changed all the WI FI equipments and We actually are working to improve this service, so We know that internet is a huge requirement for our guest. By other way, We would like to... More

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Additional Information about AC Hotel Cuzco by Marriott

Address: Paseo De La Castellana 133, 28046 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — AC Hotel Cuzco by Marriott 4*
Number of rooms: 319
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Also Known As:
Ac Cuzco Madrid
Ac Cuzco Hotel Madrid

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