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AC Hotel Cuzco by Marriott

4.0 of 5
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Paseo De La Castellana 133, 28046 Madrid, Spain
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AC Hotel Cuzco by Marriott
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Ranked #168 of 453 Hotels in Madrid
A recent review
4 of 5 stars reviewed 1 week ago
Stadiaguy Charlottesville, VA
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406 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlottesville, VA
Top Contributor
103 reviews 103 reviews
30 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good location a few steps away from Cuzco metro station. Very modern decor and efficient staff with a large modern gym. The housekeeping and bellman were nice as well, one of the nights there was my wife's birthday and the staff made a the extra effort to find a candle for the brownie I ordered from room service. Other... More 

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Dubai, United Arab Emirates
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel location is not bad next to metro station walking distance from shopping mall and couple of decent restaurants around. (I advise farmacia) the hotel staff are warm and welcoming.rooms spacious and great internet connection....gym needs refurbishment please invest a small amount when budgeting during board meeting....it is a gym and many ppl use it...comfortable bed and good variety... More 

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback, Sorry for the location of your room did not cover your expectations, this is a room much appreciated by guest that require a comfortable and quiet environment during their stays. By other way, most of our guest agree with your opinion about the key strengths that your are detailing for our property, and it is... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Non smoking hotel. Very clean inside and out. The rooms are comfortable the only problem are the tv channels not so many english, else the bed is really comfy. The bar has a wide selection of wines by the glass, and they have a big screen to watvh the games. The staff is friendly and very helpfull. Its located at... More 

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London, United Kingdom
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was booked into the Cuzco for a business function at the Bernabeu Stadium. Easily accessible by Metro from Madrid International airport. The hotel was a short walk from Cuzco Metro station. Check In was efficient and as a Marriott member was given free wi-fi access for my room. My room on the twelfth floor was clean and comfortable. Bed... More 

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Top Contributor
98 reviews 98 reviews
96 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a one-day layover in Madrid while traveling through Spain. Rather than stay at a hotel near the airport, I took a chance on the AC Cuzco. It was about 20 minutes to/from the airport, and I used Ares for my transportation. The hotel was about 4 miles from the center of the city, but that distance helped with... More 

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Zurich, Switzerland
Top Contributor
79 reviews 79 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The bathroom has hair all over, in the sink, on the towel... this is a no go. You can here even on the upper floors the noise from the street and you hear everything from the rooms next door. The staff is very friendly.

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback. We are so sorry that your bathroom fell short of your expectations. The cleanliness is our first key priority so, please rest assured that your opinions have been transferred to the housekeeping department in an effort to improve our service. Referring the noise, We will take into account your word for future reforms. Than you... More 

Prague, Czech Republic
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is good, no doubts about that. Question is whether the charged price is reasonable. The staff is friendly, hotel is large and nice, rooms are of usual size, breakfast is very good and diverse. Some of my colleagues experienced smoke smell in 5th floor and their rooms were changed. The surroundings isn't very nice, there is a heavy... More 

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Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 14, 2015

I've stayed in most mid range hotels having been travelling there for the last 10 years. I've settled on this one as the most comfortable for a mid range price plus it's conveniently located right next to the Metro (which is clean, cheap and quick) and is not far from the centre of town. It's not a proper Marriott but... More 

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2015

Really nice room and bathroom,staff was very helpful.I know that spanish ppl dont like to speak other languages but this is a hotel! And it was not easy for the man in the bar to understand what i really wanted.It's a hotel not only with locals...why should I speak their language if I paid a lot for a hotelroom?! That... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 3, 2015

stayed for 1 night in November. Not bad and fairly spacious room. Eur22 breakfast is moderate. select a room high up for better sound. bed was clean as was bathroom. very close to underground station.

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Dear guest, Thank you for posting your experience and share your feedback. Your opinion is of great importance for us. It would be a pleasure to welcoming you again soon to our Hotel. Sincerely, Lucia Gutierrez More 

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