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AC Hotel Cuzco by Marriott

4.0 of 5
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Paseo De La Castellana 133, 28046 Madrid, Spain
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AC Hotel Cuzco by Marriott
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Ranked #161 of 453 Hotels in Madrid
A recent review
4 of 5 stars reviewed 2 weeks ago
Luke T
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414 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I arrived and asked for a quiet room, as previously it was noisy. I was put next to the pinging elevator. The sound insulation in the room is terrible with people upstairs walking on the wooden floors and water pipes from neighbouring toilets. My air conditioning kept turning off, I asked three times for this to be fixed but it... More 

Was this review helpful? Yes 1
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a good position, close to the Bernabeu stadium. Rooms are clean, I really appreciated the espresso coffee machine in the room! The hotel gives to a business traveller everything he needs, much more than you usually expect . I suggest to the stuff to smile a bit more, I understand it's a business hotel, but we... More 

Was this review helpful? Yes 1
Charlottesville, VA
Top Contributor
104 reviews 104 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Very good location a few steps away from Cuzco metro station. Very modern decor and efficient staff with a large modern gym. The housekeeping and bellman were nice as well, one of the nights there was my wife's birthday and the staff made a the extra effort to find a candle for the brownie I ordered from room service. Other... More 

Was this review helpful? Yes 1
Dubai, United Arab Emirates
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 19, 2015

The hotel location is not bad next to metro station walking distance from shopping mall and couple of decent restaurants around. (I advise farmacia) the hotel staff are warm and welcoming.rooms spacious and great internet connection....gym needs refurbishment please invest a small amount when budgeting during board meeting....it is a gym and many ppl use it...comfortable bed and good variety... More 

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback, Sorry for the location of your room did not cover your expectations, this is a room much appreciated by guest that require a comfortable and quiet environment during their stays. By other way, most of our guest agree with your opinion about the key strengths that your are detailing for our property, and it is... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 17, 2015

Non smoking hotel. Very clean inside and out. The rooms are comfortable the only problem are the tv channels not so many english, else the bed is really comfy. The bar has a wide selection of wines by the glass, and they have a big screen to watvh the games. The staff is friendly and very helpfull. Its located at... More 

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London, United Kingdom
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 17, 2015

I was booked into the Cuzco for a business function at the Bernabeu Stadium. Easily accessible by Metro from Madrid International airport. The hotel was a short walk from Cuzco Metro station. Check In was efficient and as a Marriott member was given free wi-fi access for my room. My room on the twelfth floor was clean and comfortable. Bed... More 

Was this review helpful? Yes 1
Top Contributor
99 reviews 99 reviews
97 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed March 13, 2015

I had a one-day layover in Madrid while traveling through Spain. Rather than stay at a hotel near the airport, I took a chance on the AC Cuzco. It was about 20 minutes to/from the airport, and I used Ares for my transportation. The hotel was about 4 miles from the center of the city, but that distance helped with... More 

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Zurich, Switzerland
Top Contributor
87 reviews 87 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 12, 2015

The bathroom has hair all over, in the sink, on the towel... this is a no go. You can here even on the upper floors the noise from the street and you hear everything from the rooms next door. The staff is very friendly.

Was this review helpful? Yes
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback. We are so sorry that your bathroom fell short of your expectations. The cleanliness is our first key priority so, please rest assured that your opinions have been transferred to the housekeeping department in an effort to improve our service. Referring the noise, We will take into account your word for future reforms. Than you... More 

Prague, Czech Republic
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 4, 2015 via mobile

The hotel is good, no doubts about that. Question is whether the charged price is reasonable. The staff is friendly, hotel is large and nice, rooms are of usual size, breakfast is very good and diverse. Some of my colleagues experienced smoke smell in 5th floor and their rooms were changed. The surroundings isn't very nice, there is a heavy... More 

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Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 14, 2015

I've stayed in most mid range hotels having been travelling there for the last 10 years. I've settled on this one as the most comfortable for a mid range price plus it's conveniently located right next to the Metro (which is clean, cheap and quick) and is not far from the centre of town. It's not a proper Marriott but... More 

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