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AC Hotel Cuzco by Marriott

4.0 of 5
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Paseo De La Castellana 133, 28046 Madrid, Spain
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1 room 1 guest
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AC Hotel Cuzco by Marriott
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459 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

This is a classic Marriott hotel great locations american style in Spain big room free WiFi great breakfast awesome staff always trying to make you feel at home, beautiful as all Marriott building walking distance to Santiago bernabeu football-soccer stadium

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Red Deer, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a modern business hotel right across from the Cuzco metro station. Very handy for getting around the city. There are some very good restaurants nearby as well as grocery stores and pubs. The one complaint I have is the same as a previous contributor- the ironing board. My husband was on business from Canada and after being put... More 

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Dubai
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I use to go to this hotel once at month for bussines trip. The location is perfect having bus and metro next to the hotel. The staff are very helpful and help you with all you need, booking a restaurant, suggest places to visit... the room facilities are good, nice bed, sofa in the room, international channels, coffee maker...

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Javea, Spain
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Interesting to read the other reviews because our one night, two day stay combined many of the comments. The front desk staff were a little 'negative' perhaps due to the entire booking system being down, the wifi was limited, no coffee facilities in the room although there were basic but acceptable breakfast facilities, noisy next door to our bedroom due... More 

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for sharing. We apologize for the circumstances during your stay. The systems failure was solve as an isolated issue. The rest of your valuations will be taken into account to improve our services. Kind regards. Juan Félix Diez Casín Assistant Front Office Manager More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Worst service ever, I'm not sure if the staff want to be here or not. Ordered room service it was as if I'm invading the privacy ate the food because I was hungry but not too sure what else came with my dinner. Suggestion they should eliminate the room service option because the hotel staff don't seem to like it... More 

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your comments, We are so sorry about that, We can assure that this was an isolated issue. As one of our first priorities our staff behavior is hardly inspected by the management. So It will be useful for our staff improvement to receive more detailed information about the day and time of the issue. We will appreciate... More 

London
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 15, 2015

Stayed here for a couple weekend and found it location perfect for a walking tour of the plusher part of Madrid. The metro was excellent and one block from Santiago Bernabeu. The design is contemporary full of darks woods and style steel chairs. rooms up to date and with a decent coffee maker in the room.

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1 review
4 of 5 stars Reviewed July 12, 2015

The only problem was Wi-fi was not available everywhere rest all facilities good and advantage is that metro station CUZCO was just 2 minutes from the Hotel so as to connect to any part of Madrid! Santiago Bernabue stadium for all Real Madrid fans was just around 10 minutes.

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Athens, Attiki, Greece
Level Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 10, 2015

The hotel is perfect for business meetings. The conference rooms are good and the services excellent. The rooms are tidy and clean. Quite rooms! The breakfast is not that great but decent. The personnel always available to help. The hotel is very close to the Real Madrid stadium (for football lovers). It has a metro station very close.

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Umkomaas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 9, 2015

We spent two nights in this hotel. Only had breakfast, which was good. Receptionist very helpful. Close to the Real Madrid Stadium 😀 which made my husband very happy. Had to walk a fair way to find the shops.

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Atlanta, Georgia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 8, 2015

The room had a nice king size bed, flat screen tv and large bathroom. Room suprisingly includes a nice sitting area with couch and a desk. Much larger than the typical europe hotel. The breakfast was very nice but also expensive.

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