We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 457 Madrid hotels

AC Hotel Cuzco by Marriott

4.0 of 5 Hotel   |   Paseo De La Castellana 133, 28046 Madrid, Spain
Hotel website
Hotel deals
Hotel packages
Hotel amenities
Special Offer
Earn Up To 25,000 Points
AC Hotel Cuzco by Marriott
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added AC Hotel Cuzco by Marriott to your Saves list
77%
Ranked #179 of 457 Hotels in Madrid
A recent review
4 of 5 stars reviewed yesterday
serarango Medellin, Colombia
Write a Review

351 reviews from our community

Traveler rating
    81
    186
    62
    18
    4
See reviews for
26
76
32
178
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (351)
  • Mar-May only
    (89)
  • Jun-Aug only
    (73)
  • Sep-Nov only
    (125)
  • Dec-Feb only
    (64)
All months
Medellin, Colombia
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Everything is fast, no hassles, but also no thrills in this hotel. For the usual tourist, as me, it is somewhat strange, you just realize this just for business people. The staff are helpful and friendly in a city where the contrary is the norm. It is located at the Paseo de la Castellana, near the Cuzco Metro station and... More

Was this review helpful? Yes
Miami, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Hotel looked beautiful on line and it did not disappoint in person. The problem is the bad insulation between rooms. Everytime my neighbor walked in his/her room it felt like they were in your room. The were obviously packing or unpacking. You can hear them hang every item in the closet like it was in your room. Also, you get... More

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Marriott AC Cuzco is conveniently my located at paseo de castellana. You can take a taxi from the airport which will cost you around 60 euros or the subway which will cost around 5 euros. If you take the subway you need to make one connexion, follow the maps at the station, and go to Cuzco station. The hotel... More

Was this review helpful? Yes 1
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your comments, We do apologize for any inconvenience caused for the wireless connection. We are happy to inform you that We recently have changed all the WI FI equipments and We actually are working to improve this service, so We know that internet is a huge requirement for our guest. By other way, We would like to... More

Dubai, United Arab Emirates
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

A modern hotel in a business district of town close to the metro. Rooms were comfortable and clean. Wifi is expensive for a slow connection. Bar area very nice and the breakfast buffet was acceptable. This is not an upmarket hotel but I found it acceptable for business purposes.

Was this review helpful? Yes 1
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your comments, We do apologize about your impressions for our wireless service. We will refer to the staff in charge in AC Hotels by Marriott main office. We are glad to know about satisfied experiences from the guests that have visited our new lounge bar “Castellana 133” it is another expression of our enthusiasm for the modern... More

Seattle, Washington
Top Contributor
233 reviews 233 reviews
73 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The good: nice rooms, pleasant front desk service The not so good: serious traffic noise if you face the street, even from a high floor. The really not good: the hotel charges for wifi in guest rooms. Ok, fair enough, but then I expect solid fast wifi. Unfortunately the for-a-fee wifi falls far short of that.

Was this review helpful? Yes
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback, We do apologize for the inconveniences. We know that now internet is needed by most of our guests. So, We note your opinion We will send it to our headquarters. By other way, We are delighted for your experience with our rooms and staff, it is true that our facilities stylish and high quality service... More

Canada
Top Contributor
620 reviews 620 reviews
196 hotel reviews
464 helpful votes 464 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very good hotel, good area to walk, spacious very comfortable rooms, large bathrooms with tub and bidet, very clean, good breakfast 1 hr free wifi in lobby, can purchase more, modern look, fast elevator service, fridge, no safe in rooms, staff good

Was this review helpful? Yes
Johannesburg, South Africa
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great hotel, located in a good area with everything in a reachable distance. The rooms are comfortable and the service is wonderful. If you stay here, you will pay more because the food & drinks at the hotel are expensive and the Internet in the rooms is expensive (unless you want free internet which is only at... More

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed September 13, 2014 via mobile

Mr. Juan Felix Dez, the reception staff at the time we checked in, was rude and unapologetic to the tour organizer who was trying to distribute the room keys to all of the 58 people. He would not allow the tour organizer to help and was unable to distribute the key fast enough. It was 11 pm at night and... More

Was this review helpful? Yes
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your post. First of all We would like to apologize for not being able of providing an adequate information during you check in experience. We will like to explain you that the hotel front desk just has followed strictly the requirements established by the Spanish law in term of guest registrations. According to that all guests have... More

Brussels, Belgium
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 8, 2014

Conveniently located by the Cuzco metro (and Bernabeu!) in a corporate neighbourhood is this modern style hotel that unfortunately falls short on a few essential parameters: The otherwise friendly (yet not smiley) concierge did not advice me on Internet, breakfast times or getting around town when I checked in, despite asking if it was my first stay in the hotel... More

Was this review helpful? Yes
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback. We do apologize for not giving you the properly information during the check in time. We will take the necessary steps in order to improve our service. Referring the isolation We sincerely regret the disturbance. You can be sure that we will consider your suggestions for future reforms The room service menu was set looking... More

Madrid, Spain
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 21, 2014

I am currently staying in the Cuzco and have been coming here with work for the last 2 weeks. The quality of the hotel is very basic. Reception -------------- Always busy at check-in and check-out times and when you check-in remember to ask for a wifi code otherwise you will have to queue for 10 minutes like I did as... More

Was this review helpful? Yes 1
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your comments and the feeback. We apologize for all the inconveniences. At AC Hotels by Marriott our aim is to provide the best possible service and We are hugely disappointed when a client is disatisfied. We will like you to know that each and every one of your valuations will be taken into account. Thanking you for... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to AC Hotel Cuzco by Marriott? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about AC Hotel Cuzco by Marriott

Address: Paseo De La Castellana 133, 28046 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AC Hotel Cuzco by Marriott 4*
Number of rooms: 319
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Hotels.com, Marriott, Orbitz, Agoda, Venere, Despegar.com, Odigeo and Tingo so you can book your AC Hotel Cuzco by Marriott reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ac Cuzco Madrid
Ac Cuzco Hotel Madrid

65 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (37)
Viewed
Bathroom (7)
Viewed
Room/suite (13)
Viewed
View from room (4)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Dining (2)
Viewed
Room/suite (16)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay