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AC Hotel Cuzco by Marriott

4.0 of 5
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Paseo De La Castellana 133, 28046 Madrid, Spain
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AC Hotel Cuzco by Marriott
Best prices for: 1 room 1 guest
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421 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Senior Contributor
45 reviews 45 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This mainly business hotel is well located ( out of the center in the business area, off Bernabeu stadium ) Clean premises with friendly staff In the negative side is the bad insulation between rooms, although the noise from the busy below street is well cut off

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Traveled with my 21 year old son and stayed 2 nights. A perfect location just a few minutes stroll to the Bernabau. We were very pleased with the hotel choice and value and would not hesitate to recommend it. It was spotlessly clean, the service was excellent and the open plan bar off of the reception is very smart with... More 

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Palma de Mallorca, Spain
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I came for business last november. The hotel is well located close to the "metro". The room was really good, new stuff, and really clean. The breakfast is perfect with a wide buffet. The staff was really nice and competent. Maybe is expensive, but you are choosing a really good hotel.

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Sanford, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is modern, comfortable and a good value. It is a bit of a distance from the tourist area, but the metro is right next door. We used this hotel for a combined business/ pleasure trip. There is a good shopping mall and several small restaurants nearby.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I arrived and asked for a quiet room, as previously it was noisy. I was put next to the pinging elevator. The sound insulation in the room is terrible with people upstairs walking on the wooden floors and water pipes from neighbouring toilets. My air conditioning kept turning off, I asked three times for this to be fixed but it... More 

Was this review helpful? Yes 2
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2015

The hotel is in a good position, close to the Bernabeu stadium. Rooms are clean, I really appreciated the espresso coffee machine in the room! The hotel gives to a business traveller everything he needs, much more than you usually expect . I suggest to the stuff to smile a bit more, I understand it's a business hotel, but we... More 

Was this review helpful? Yes 1
Charlottesville, VA
Top Contributor
106 reviews 106 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 22, 2015

Very good location a few steps away from Cuzco metro station. Very modern decor and efficient staff with a large modern gym. The housekeeping and bellman were nice as well, one of the nights there was my wife's birthday and the staff made a the extra effort to find a candle for the brownie I ordered from room service. Other... More 

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Dubai, United Arab Emirates
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 19, 2015

The hotel location is not bad next to metro station walking distance from shopping mall and couple of decent restaurants around. (I advise farmacia) the hotel staff are warm and welcoming.rooms spacious and great internet connection....gym needs refurbishment please invest a small amount when budgeting during board meeting....it is a gym and many ppl use it...comfortable bed and good variety... More 

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback, Sorry for the location of your room did not cover your expectations, this is a room much appreciated by guest that require a comfortable and quiet environment during their stays. By other way, most of our guest agree with your opinion about the key strengths that your are detailing for our property, and it is... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2015

Non smoking hotel. Very clean inside and out. The rooms are comfortable the only problem are the tv channels not so many english, else the bed is really comfy. The bar has a wide selection of wines by the glass, and they have a big screen to watvh the games. The staff is friendly and very helpfull. Its located at... More 

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London, United Kingdom
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 17, 2015

I was booked into the Cuzco for a business function at the Bernabeu Stadium. Easily accessible by Metro from Madrid International airport. The hotel was a short walk from Cuzco Metro station. Check In was efficient and as a Marriott member was given free wi-fi access for my room. My room on the twelfth floor was clean and comfortable. Bed... More 

Was this review helpful? Yes 1
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