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All 457 Madrid hotels

AC Hotel Cuzco by Marriott

4.0 of 5 Hotel   |   Paseo De La Castellana 133, 28046 Madrid, Spain
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Ranked #167 of 457 Hotels in Madrid
A recent review
4 of 5 stars reviewed 1 week ago
traveller_pt Lisbon
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377 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lisbon
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Very comfortable hotel in Madrid beautiful la Castellana street. The hotel is beautiful and clean. Rooms and very well decorated, comfortable and wide. The breakfast is great! Room service on the other hand, is very poor. Not enough options. Once they had just one portion for one person.

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Liverpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Couldnt fault this hotel! Beautiful, clean and fantastic location! Over the road from the metro, where its then only a few stops into the centre of madrid, and a 10minute walk to the bernabeu footbalk stadium. If Go out of the hotel and turn left and left again walk straight down that road and there are two beautiful panaderias serving... More 

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Northern Ireland
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Went to this hotel for a conference, After standing in a long queue to get booked in. I go to my non-smoking room to find out that it smelled of smoke. On my return I had to stand in another long queue to get this room changed and just as it was my turn to get served in walks approx... More 

Was this review helpful? Yes 1
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Than you for your comments, We do apologize for the delay and the smell. Actually the whole building is a non smoking space so, We are very sorry about the lack of sensibility of the last guest of the room that We assigned to you first time. We have informed to the housekeeping team to take special care about this... More 

Amsterdam, The Netherlands
Top Contributor
77 reviews 77 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Good business hotel, with high service and fair price. Close to metro stations and the Bernabeu stadium of Real Madrid. Close to the City center and many restaurants in the area. Restaurant has a good breakfast buffet and there is a gym. Rooms are modern and convenient. A pity that the rooms don't have a safe box

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your comments, It is a big satisfaction for our whole team that our guest appreciates the benefits of our property. Regarding the safety box in the rooms, We understand that you preferred this option instead the presently free of charge safety deposit boxes which We have located in the lobby. So, we are sending your opinion to... More 

Madrid
1 review
5 of 5 stars Reviewed 4 weeks ago

The services were great, people and stuff helpfull and friendly smiling all the time. A misunderstanding between my collegues who also stayed there tòk place. They hadnot realized that by choosing to pay in cash by the day of departure the price of the room was really much more expensive. As a result they cancelled their stay at AC hotel... More 

Review collected in partnership with Galahotels.com

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Contributor
16 reviews 16 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 16, 2014

The AC Hotel Cuzco is a very nice hotel for both business and leisure. It is clean and well-run with the most of the staff speaking at least passable English. The rooms are clean and well-sized. It is conveniently located just seconds from the Cuzco metro stop which is served by the 10 line from which you could get anywhere... More 

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Muenster, Germany
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 13, 2014

I'm writing this review, because I can not sleep, the traffic on Paseo Castellana is noisy, although windows are closed, I haven't tried to open them. It is 1:52 a.m. Hotel room size is standard small, I there is nothing that excites me in this place. One can stay there, but Melia Castellana just 200 m away is far more... More 

Was this review helpful? Yes 1
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback. We do apologize for the noise that you felt. We have in our property a very quite building side. It had be a pleasure for us to know about the importance of the outdoor silence for you in advance. We always try to take into account the tastes of our clients for the room assignment... More 

Atlanta, GA
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 8, 2014

Stayed 3 nights at the hotel for pleasure and was very pleased with my choice. The front desk was well staffed with friendly and helpful associates. The lobby and bar were very nice with plenty of seating in a contemporary yet inviting style. The room was clean and very comfortable. The bath was very spacious and had great amenities. Good... More 

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London, United Kingdom
Top Contributor
50 reviews 50 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 1, 2014

This is a great 4 star hotel that would be suitable for holidays or business. It has a very good modern design; the corridor leading to my room is one of the best I have seen. Rooms are good and the service is excellent. There is a good buffet breakfast and the location is optimal for business. Alas, using internet... More 

Was this review helpful? Yes 2
AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Good afternoon, Thank you very much for your comments. At AC Hotels by Marriott, to provide an exclusive stylist environment in our properties and the excellence in our staff service are the main goals when We think in our guests. Referring the internet service We will send your opinions to our headquarters. Anyway, We will improve our connection systems soon.... More 

Kelsall, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 26, 2014

I stayed 2 nights for a business trip and I will use this hotel again. The room was clean and very comfortable. Service was excellent and the staff were very professional and so helpful. The rate was very reasonable and included wifi and breakfast which for a central hotel of this quality is excellent. We are in the hotel one... More 

Was this review helpful? Yes 1
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Additional Information about AC Hotel Cuzco by Marriott

Address: Paseo De La Castellana 133, 28046 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AC Hotel Cuzco by Marriott 4*
Number of rooms: 319
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Also Known As:
Ac Cuzco Madrid
Ac Cuzco Hotel Madrid
Hotel Style:
#89 Family Hotel in Madrid
#99 Luxury Hotel in Madrid
#118 Business Hotel in Madrid

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