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All 458 Madrid hotels

AC Hotel Cuzco by Marriott

4.0 of 5 Hotel   |   Paseo De La Castellana 133, 28046 Madrid, Spain
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78%
Ranked #172 of 458 Hotels in Madrid
A recent review
4 of 5 stars reviewed 3 days ago
ProudlyNA Johannesburg, South Africa
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341 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Johannesburg, South Africa
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a great hotel, located in a good area with everything in a reachable distance. The rooms are comfortable and the service is wonderful. If you stay here, you will pay more because the food & drinks at the hotel are expensive and the Internet in the rooms is expensive (unless you want free internet which is only at... More

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1 review
2 of 5 stars Reviewed 1 week ago via mobile

Mr. Juan Felix Dez, the reception staff at the time we checked in, was rude and unapologetic to the tour organizer who was trying to distribute the room keys to all of the 58 people. He would not allow the tour organizer to help and was unable to distribute the key fast enough. It was 11 pm at night and... More

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your post. First of all We would like to apologize for not being able of providing an adequate information during you check in experience. We will like to explain you that the hotel front desk just has followed strictly the requirements established by the Spanish law in term of guest registrations. According to that all guests have... More

Brussels, Belgium
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Conveniently located by the Cuzco metro (and Bernabeu!) in a corporate neighbourhood is this modern style hotel that unfortunately falls short on a few essential parameters: The otherwise friendly (yet not smiley) concierge did not advice me on Internet, breakfast times or getting around town when I checked in, despite asking if it was my first stay in the hotel... More

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your feedback. We do apologize for not giving you the properly information during the check in time. We will take the necessary steps in order to improve our service. Referring the isolation We sincerely regret the disturbance. You can be sure that we will consider your suggestions for future reforms The room service menu was set looking... More

Madrid, Spain
1 review
2 of 5 stars Reviewed July 21, 2014

I am currently staying in the Cuzco and have been coming here with work for the last 2 weeks. The quality of the hotel is very basic. Reception -------------- Always busy at check-in and check-out times and when you check-in remember to ask for a wifi code otherwise you will have to queue for 10 minutes like I did as... More

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AC-CUZCO, Front Office Manager at AC Hotel Cuzco by Marriott, responded to this review

Thank you for your comments and the feeback. We apologize for all the inconveniences. At AC Hotels by Marriott our aim is to provide the best possible service and We are hugely disappointed when a client is disatisfied. We will like you to know that each and every one of your valuations will be taken into account. Thanking you for... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 20, 2014

Stayed last week for work. They are upgrading the foyer at the moment so that area was extremely noisy during the morning. No good if your trying to have a meeting. The bedroom was a good size though and the bed comfortable. Not really well placed for the city restaurants. You'll need a taxi.

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camberley
Contributor
20 reviews 20 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 18, 2014

Statues here a number of times now and find the hotel clean, modern and friendly. More a place for business than pleasure. Rooms good standard, comfortable beds and good bathrooms. Only eaten at the bar but was fine. Breakfast is a buffet by not bad, good choice.

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Cape Town Central, South Africa
Top Contributor
90 reviews 90 reviews
53 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed July 12, 2014

Decided to treat myself after a week volunteer stint in the Spanish Countryside. First of all the hotel is right opposite the metro, which makes it very convenient for travel into town. Note that it is a downtown hotel - which means you are not in the very touristy area, but it is very reachable via the metro. I had... More

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Toronto, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 6, 2014

Stayed here for a couple of nights for a science conference! It's a bit out of the heart of the city, but it does offer some peace and quiet. However, if you're in the mood for a soccer game, the stadium is actually quite close (walking distance) from the hotel! Disappointing that there is no Wifi in the rooms, but... More

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Ching Mai
Contributor
19 reviews 19 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 3, 2014

I stay here for 3 night with breakfast.It is easily to subway station where in front of the hotel that we can go to airport ,convention and restuarant. The room is clean large and comfortable place.Howevere there are not any interesting place around them

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Gurgaon, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

So, good things first ..had been here for couple of weeks stay. given my strict vegetarian dietary conditions, didnt have much option. But, I would highly appreciate the whole of hotel staff, right from chef to the manager of hotel to go the extra mile to help me out. From having a coffee maker in a room (room category doesnt... More

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Additional Information about AC Hotel Cuzco by Marriott

Address: Paseo De La Castellana 133, 28046 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — AC Hotel Cuzco by Marriott 4*
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Also Known As:
Ac Cuzco Madrid
Ac Cuzco Hotel Madrid

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