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All 458 Madrid hotels

Regente Hotel

3.0 of 5 Hotel   |   Calle Mesonero Romanos 9, 28013 Madrid, Spain
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Regente Hotel
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Ranked #299 of 458 Hotels in Madrid
A recent review
3 of 5 stars reviewed 2 weeks ago
curlysueEngland england
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643 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Huntsville, Alabama
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Great location and accommodations are very basic. The hotel staff are extremely rude and hateful. We are very experienced travelers and we have never encountered staff this unresponsive. It took 45 minutes to check in because they completely ignored us. There was only 1 other person checking in.

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england
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just back from a 5 night stay at this hotel. Its easy to find and in a great location for getting around to see the sights, visit bars and restaurants. Unfortunately our room was very dark and dismal, with a view of the wall opposite, we had no idea of what the weather was like until we went outside the... More

Was this review helpful? Yes 1
PABLOVILLAR, Gerente at Regente Hotel, responded to this review

Dear customer: Thank you very much for taking your time to give us your opinion. We considered comments. Hope to see you again for your hotel in Madrid the Hotel Regente Best Regards Pablo Villar More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My friend and I chose the Hotel Regente for a three day trip to Madrid. The location is perfect and it is on Gran Via so you didn't need to walk more than a minute to all the shops and tour bus stops. Our room had a brilliant view overlooking Gran Via and I would recommend paying a little extra... More

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Baku, Azerbaijan
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I have been there for 2 stays in total 4 nights, hotel is located in good area, clean rooms and public areas, I had very good reservations experience with the Roberto Sánchez who was professional and looking after my bookings but they need to enhance their reception team they are below the acceptable standards, at the end I would recommend... More

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Bendigo, Australia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 weeks ago

We stayed four nights and we had difficulties communicating with the staff. We didn't speak spanish but they didn't even want to try and work with us to resolve our questions. The bed was like a concrete slab and the room was tiny for a couple staying for four nights. We asked for an upgrade and told all rooms were... More

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Manchester, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from 4 night stop at the Regente. Location is brilliant, centrally placed making most attractions within walking distance. Not the plushest hotel but clean and relatively quiet. We did queue for breakfast on one morning for about 20mins-as previous reviews have identified it is too small for the hotel. 2 changes on the Metro from the airport make... More

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed August 21, 2014

Stayed there as part of a European travel package Aug 2014. The staff is not sociable nor friendly. To be able to use the Safe you have to rent the battery for a daily fee plus leave a deposit. WIFI is horrible and is offered at 2 euros per 30 minutes. The room is really small and bed not comfortable... More

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Sydney, Australia
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 8, 2014

Located right on the Gran Via and extremely close to the main sights of Madrid and the shopping district! Room was great, bathroom clean and staff helpful letting us into our room before check in time. Wifi available but paid.

Was this review helpful? Yes 1
PABLOVILLAR, Gerente at Regente Hotel, responded to this review

Dear Customer First of all thank you for the time spent to write your opinion about our Hotel. I am glad that the hotel met their expectations and especially the friendliness of our staff and the cleanliness and quality of our facilities. I hope to see you again this your Hotel in Madrid and welcoming you personally I am glad... More

Cambridge, United Kingdom
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 5, 2014

This hotel is perfect for a city break. 30 euros from the airport (standard rate) in a taxi, to the hotel right in the center of the city but on a quiet side street. Turn left from the front door and you're in amongst the designer shops and the main road, turn right however and your in the little independent... More

Was this review helpful? Yes 1
PABLOVILLAR, Gerente at Regente Hotel, responded to this review

Dear client: Dear Customer: First thanks to write your opinion about our Hotel. I am glad that the hotel has met their expectations and especially the friendliness of our staff and the cleanliness and quality of our facilities. I hope to see you again this your Hotel in Madrid and welcoming you personally Pablo Villar Manager More

Long Island, NY
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed August 4, 2014

I have stayed here twice and found the staff to be extremely helpful, never rude. If you approach people with a smile, they will provide better service. A positive attitude always helps! While this isn't a fancy hotel, it's clean and the location can't be beat.

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PABLOVILLAR, Gerente at Regente Hotel, responded to this review

Dear client: Thank you for writting some words about us Hotel Regente. The Hotel Regente Staff and me are pleased for your comments about us. The Hotel Regente staff always try to be better, be helpful, be friendful. Give a smile is free. I hope to see you again this your Hotel in Madrid and welcoming you personally Regards Pablo... More

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Additional Information about Regente Hotel

Address: Calle Mesonero Romanos 9, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Regente Hotel 3*
Number of rooms: 147
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Also Known As:
Regente Hotel Madrid

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