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All 458 Madrid hotels

Intur Palacio San Martin

4.0 of 5 Hotel   |   Plaza San Martin, 5, 28013 Madrid, Spain (Centro)
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89%
Ranked #51 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Paul_Wan_Tong Melbourne, Australia
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628 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Melbourne, Australia
Top Contributor
69 reviews 69 reviews
57 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Madrid is a big city so no matter where you are you will need the Metro. This hotel is in the centre of the city and is just a 5 minute walk to Metro Sol and Metro Opera so we found it to be in a great location for exploring Madrid on foot and by the underground trains. It is... More

Was this review helpful? Yes 1
New York City, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Looking at the map, and based on my experience, I'd say the location is pretty good. Although the walk to some places like the Prado is a bit long, I don't think there are hotels that are much more accessible by walking or taking the metro to such main tourist attractions as the Prado, Royal Palace, Retiro Park, Gran Via,... More

Was this review helpful? Yes 2
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear Happy Traveler 745, Thank you for sharing your fantastic comments about our hotel on Tripadvisor. We will share them with the rest of the team since reviews like yours motivate us to keep doing a better job everyday and prove us that all we do is finally noticed on the stay of our clients. Do not hesitate to contact... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014 via mobile

A wonderful hotel with great rooms and wifi. I love it, so does my wife. Helps us recover from the hangovers very well. AC works very well, but charging phones can be tricky since the wall plugs don't always stay attached. Beds are comfortable, not too hard, nor too soft. And very clean interior both in the rooms and the... More

Was this review helpful? Yes 1
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear Hugues, We appreciate your positive review about your stay at our establishment. We are many the employees who work hard everyday to try and exceed the expectations of all our customers and it makes us very happy and proud when we read comments like yours. We hope we can welcome you again at any of our hotels very soon.... More

London, United Kingdom
Contributor
18 reviews 18 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 23, 2014

The location is ideal, situated on a small calm square (Plaza San Martin) at the very center of Madrid. All the main attractions are close, as well as the choice of subway stations and shopping possibilities (as has been mentioned in other reviews, the Corte Inglès is 3 min away). The building itself is an architectural gem and I had... More

Was this review helpful? Yes 2
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

Dear Louis, We thank you for taking your time to write this five-star review about your last stay in INTUR Palacio San Martin, your motivating words encourage us to keep working even harder to fulfill our guest’s expectations and it is really comforting to hear that you appreciate the details we provided to make your stay more enjoyable. The hotel... More

Perth, Australia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 20, 2014

This hotel has a fabulous location in a quiet plaza , yet 5 minutes from Gran Via , Calle Mayor , metro , restaurants . Helpful staff . We did not have breakfast in the hotel , but there were many places around at a fraction of the cost . We had the best paella and Rioja at the little... More

Was this review helpful? Yes 1
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

Dear Marion, Thank you very much for taking the time to write this review and share your experiences with other travellers and with us. We are delighted to know that your stay at the Hotel INTUR Palacio San Martin has been so pleasant and we highly appreciate your compliments on service, rooms and location. We inform you that we have... More

Tonbridge, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 14, 2014

Stayed for 4 nights in July 2014. The Hotel is in an excellent location, a couple of minutes from the Metro and very close to numerous shops and restaurants. We walked to the Prado inside 20 minutes so it is well placed for the other art galleries in that area. Also the park and Botanical gardens are in easy walking... More

Was this review helpful? Yes
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

“Dear Peter, Thank you very much for your fantastic review about the INTUR Palacio San Martin !! We are glad to hear your positive comments about our staff service, location and room. Your feedback motivates us to continue striving in all that we do! If you plan to come to Madrid in the future, we will very glad to welcome... More

Jersey City, New Jersey
Top Contributor
99 reviews 99 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 30, 2014

I didn't stay here so this review is just based on my impression when I checked it out. After walking around the city center for hours I found myself standing in front of this hotel and was struck by how pretty it was. What I also noticed was that although I was very nearby the busy central shopping area it... More

Was this review helpful? Yes 1
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear Saprissamericano Thanks for your comments on tripadvisor, it's great to hear that despite not being in INTUR Palacio San Martin, you would like to stay with us on your next visit to Madrid. Please do not hesitate to contact us and we will book your room with pleasure. Hope to see you soon in our hotel More

Tenerife
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 30, 2014

Absolutely 100% HIGHLY recommend this hotel. We stayed for 2 days and was treated like royalty, from checkin to checkout, there was nothing enough the staff could do for us. Thank you so much for your hospitality and I would not hesitate to choosing your hotel again for our next visit :-)

Was this review helpful? Yes 2
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

“Dear Mistersistershow Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. We would like to take this opportunity to thank you for mentioning our team members. They are always available to provide excellent service... More

Oslo, Norway
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 26, 2014

This hotel has a perfect location in central Madrid, less than 5 minutes walk to Plaza Mayor and other attractions. There were a lot of bars and restaurants in the area, some of them quite good. Although the hotel was in the center of Madrid, it was very quiet in our room. Our room was not large, but comfortable. The... More

Was this review helpful? Yes
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear Customer, Thank you for sharing your experience at our hotel with other travelers. It's nice to read those positive comments about us since this is what all employees work for at the Intur Family. We hope to welcoming you again very soon at any of our hotels, please do not hesitate and contact us if you need to make... More

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2014

This hotel is perfect. It's located extremely centrally, in a relatively quiet side street from the very central and busy Callao square, which is also the nearest metro stop. The square in front of the hotel is not too busy and a oasis in between the busier area of the Gran Via to the North and the nightlife and bars... More

Was this review helpful? Yes 1
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

Dear JFPasternak, We thank you for taking your time to write this five-star review about your last stay in INTUR Palacio San Martin, your motivating words encourage us to keep working even harder to fulfill our guest’s expectations and it is really comforting to hear that you appreciate the details we provided to make your stay more enjoyable. The hotel... More

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Additional Information about Intur Palacio San Martin

Address: Plaza San Martin, 5, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intur Palacio San Martin 4*
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Also Known As:
Intur Palacio San Martin Hotel Madrid
Intur Palacio San Martin Madrid

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#25 Family Hotel in Madrid #36 Luxury Hotel in Madrid #56 Romantic Hotel in Madrid #105 Business Hotel in Madrid
Hotel Class
Number of rooms
94

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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