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All 456 Madrid hotels

Intur Palacio San Martin

4.0 of 5 Hotel   |   Plaza San Martin, 5, 28013 Madrid, Spain (Centro)
Hotel amenities
Intur Palacio San Martin

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89%
Ranked #56 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
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599 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Scotland
Contributor
19 reviews 19 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel's location couldn't be bettered - all of the major attractions and shopping centres are within walking distance. The hotel itself merits a three-star-plus rating. The staff at reception were friendly and helpful. Our room was tucked away towards the back of the hotel. It was very quiet - as we'd requested - but the one small window offered... More

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Dublin, Ireland
Top Contributor
97 reviews 97 reviews
28 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Initially we were disappointed with this hotel - we arrived to find the facade covered in scaffolding with no prior warning & although I had emailed months in advance to indicate that we were staying for a special occasion, we were allocated a room that was literally the worst room we have ever stepped foot in. It should have been... More

Was this review helpful? Yes 2
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"DearJill, First of all thank you for recording on Tripadvisor your experience at our hotel. We regret not having succeeded in meeting your needs in relation to your stay. We would like to inform you that we are doing works to improve lighting and decor in our facade. We apologize for any inconvenience and we are glad to inform you,... More

Cheltenham, United Kingdom
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Possibly the best hotel I've stayed at for a long time. I was somewhat disappointed to see scaffolding outside the whole front of the building when we arrived fairly late in the evening. However, our room was wonderful, spacious and comfortable and very modern and clean. And we had a large balcony on the 5th floor, sufficiently higher than the... More

Was this review helpful? Yes 1
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear Steve, We appreciate your positive review about your stay at our establishment. We are many the employees who work hard everyday to try and exceed the expectations of all our customers and it makes us very happy and proud when we read comments like yours. We want to thank you the wonderful comment about our breakfast, we work everyday... More

Helsinki, Finland
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Perfectly located within walking distance from many of the city's main attractions and walking districts. Our room was clean, rather basic but neat and tidy. Not so much natural light though since the window was towards the inner atrium. But you are in Madrid, so remaining indoors isn't really what you are here for. Didn't try the indoor restaurant, but... More

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HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear Michael, Thank you for sharing your fantastic comments about our hotel on Tripadvisor. We will share them with the rest of the team. Do not hesitate to contact us for your next visit (hopefully soon) to any of our hotels. Yours sincerely," More

Mullingar, Ireland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

We arrived in Madrid at the beginning of March and were slightly apprehensive when we arrived at the hotel and discovered it enveloped in scaffolding. I had organised tickets to be delivered to reception and they very kindly had no problem with this. On arrival they had them ready for us and check-in was quick and pleasant. We had a... More

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HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear NMc, First of all thank you for recording on Tripadvisor your experience at our hotel. We regret not having succeeded in meeting your needs in relation to english channels, I would like to inform you that we have taken appropriate actions and this situation will not happen again. We would kindly ask you to get in touch with us... More

Gwynedd
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2014

The reception staff were friendly and helpful They made our Restaurante Botin reservation for us - explaining my garlic allergy - and were also disappointed when we explained what happened at Restaurante Botin. The atrium was pleasant to sit in at all times of the day. The barman was especially knowledgeable, helpful and attentive. The room could have been better,... More

Was this review helpful? Yes 1
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear Sydney57, Thank you for sharing your experience at our hotel with other travelers. It's nice to read those positive comments about us since this is what all employees work for at the Intur Family. We hope to welcoming you again very soon at any of our hotels, please do not hesitate and contact us if you need to make... More

Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

Central to everything in quiet square. Bedroom was excellent but bathroom quite small. Breakfast buffet very good - decent choice and high quality (though limited cooked options). Exceptional value (Euro 100 per night inc breakfast). We booked direct and found this cheaper than hotel sites Overall, highly recommended

Was this review helpful? Yes 1
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear Kevin, Thank you for sharing your fantastic comments about our hotel on Tripadvisor. We will share them with the rest of the team since reviews like yours motivate us to keep doing a better job everyday and prove us that all we do is finally noticed on the stay of our clients. Yours sincerely," More

Bergen
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 4, 2014

Charming building with old wooden stairs and creaking floors in the hall, pleasant and clean rooms. Friendly staff, they speak good English. Good breakfast buffet, though if you want fried eggs or omelette, you have to order, cava for those who prefer breakfast extravaganza.

Was this review helpful? Yes 2
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear Irinsk, Thank you for sharing your experience at our hotel with other travelers. It's nice to read those positive comments about us since this is what all employees work for at the Intur Family. We hope to welcoming you again very soon at any of our hotels, please do not hesitate and contact us if you need to make... More

Sofia, Bulgaria
2 reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 19, 2014

To begin with, the purpose of our 10-day visit was sightseeing within Madrid and its surroundings. Excellent location of the hotel - everything important for sightseeing is easily accessible whether on foot, or using the several metro stations nearby. Major shopping areas are within easy reach. The hotel is conservatively elegant; the double room is spacious and comfortable. Do ask... More

Was this review helpful? Yes 12
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

"Dear Vesa Tonova, Thank you for sharing your experience on our hotel. We apologise for the discomfort this situation may have caused you with the bath problem. We have proceeded to solve it and we guarantee that this situation will not happen again. It would be great if you could get in touch with us so we have the opportunity... More

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 13, 2014

I was unsure about staying in a converted banking chamber but the room was large and quiet with double glazing. I am not sure how efficient the air con would be in summer though. The bathroom was spacious too. The staff were very efficient and spoke good English. The breakfast was first class and any coffee was served with a... More

Was this review helpful? Yes 4
HotelesIntur, Gerente at Intur Palacio San Martin, responded to this review

Dear Penelope, Thank you so much for leaving such kind feedback on your experience at INTUR Palacio San Martin. It is a pleasure to read that you especially enjoyed the friendly staff, the breakfast buffet and the strategic location of the hotel. We hope to be able to welcome you back again in the near future! Kind regards, Francisco Calvo... More

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Additional Information about Intur Palacio San Martin

Also Known As:
Intur Palacio San Martin Hotel Madrid
Intur Palacio San Martin Madrid
Intur Palacio San Martin Hotel
Address: Plaza San Martin, 5, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Family Hotel in Madrid
#35 Luxury Hotel in Madrid
#49 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intur Palacio San Martin 4*
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