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InterContinental Madrid Hotel


InterContinental Madrid Hotel
Hotel class 5 of 5
Paseo de la Castellana 49, Madrid 28046, Spain
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Traveler Reviews

85% Recommend
4.0 of 5 stars 62 reviews
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By trip type
All (62)
[ Date ] [ Rating ]
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4 of 5 stars
CaliforniaMax 3 contributions
California
Jun 21, 2009 | Trip type: Couples

We stayed here primarily because we had enough Priority Club points for 3 free nights. We've stayed at other Intercontinental Group hotels using points in New York, Amsterdram, Bruges, Brussels, San Francisco and Sydney. All of those hotels offered us upgraded rooms since we have platinum status, but this hotel did not. You have to book a deluxe room on... more

Management response from
ICMadrid, PA

Dear guest, We werw very pleased to read that you enjoyed staying in our hotel and we highly appreciate your comments with regards about our employees. We are looking forward to welcoming you again. Yours faithfully, IC Madrid team

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5 of 5 stars
Marie_Grazielle 7 contributions
Madrid
Jun 16, 2009

I celebrated my wedding at the Intercontinental Hotel and I must say that they have treated us absolutely wonderful from beginning to end. The staff was very friendly, the location is excellent and the food was wonderful. I have travelled a lot and stayed in many different hotels from 3 to 5 and I must say that this Hotel is... more

Management response from
ICMadrid, PA

Dear guest, It is real a pleassure for us to say that such an important day in your life was a success. Thank you very much for your kind comments, we are really happy to have been part of this Special Day for you and your family. Looking forward to welcoming you very soon. Our best regards, IC Team

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4 of 5 stars
antonius66 8 contributions
Wherever the cheap fares take me
Jun 8, 2009 | Trip type: Couples

I stayed here with my wife for 7 days from the end of May to beginning of June. Let me say that I was very pleased with my stay until the very end and would have given this hotel 5 stars across the board, were it not for the phone bill I received at the end of my stay. First... more

Management response from
ICMadrid, PA

Dear guest, We are pleased to know you enjoy your stay with us even if we are sorry to acknowledge you were disappointed with phone bill. Please do not hesitate to contact us to clarify or to help you in any point of the invoice. Looking forward to welcoming you back soon. ICMadrid Team

Great Hotel
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5 of 5 stars
ear2vcr 2 contributions
Florida
Jun 1, 2009 | Trip type: Friends getaway

I am not sure what part of the hotel the three prior guest stayed in, but I must disagree with thier ratings, I give this hotel a five star. We arrived on May15 and stayed through May 18, 2009, and from the moment we arrived we were treated exceptionally well by the curtious staff. The hotel is beautiful as were... more

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1 of 5 stars
lollytipperary 4 contributions
tipperary
May 17, 2009 | Trip type: Business
1/1 found this review helpful

I unfortunately choose this hotel and stayed for 6 weeks as the location was near my workplace, Thank god i did not have to pay for this myself as i would have definitely not stayed. The hotel feels as if they are doing you a favour by letting you stay. Rooms are terrible extremely small and outdated decor. Smelly Rooms.... more

Management response from
ICMadrid, PA

Dear Guest, We are very sorry to hear that your stay at our hotel was not at your entire satisfaction. I would like to profusely apologize for the discomfort you had experienced in your room. I would like to inform you that we have a big variety of room type with different sizes and views. I am sorry to acknowledge...

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3 of 5 stars
SUZYBermuda 2 contributions
Bermuda
Apr 27, 2009 | Trip type: Couples
0/2 found this review helpful

My husband and I travel throughout Europe on trains and planes. However our intrdouction to Madrid Spain was two immigration officials asking fo rour passports. When we produced EU passports they seemed a bit surprised. However after a bit of hesitation on one officials behalf they let us continue our journey as we had just embarked from the overnight Hotel... more

Management response from
ICMadrid, PA

I would like to thank you for having chosen the InterContinental Hotel again during your recent visit to Madrid even your visit to out city was not at your entire satisfaction. At your disposal, IC Madrid team

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2 of 5 stars
wicketo 49 contributions
Berlin, Germany
Apr 27, 2009 | Trip type: Family

Stayed here for a night with my grandmother. Room was upgraded to junior suite but we were given a smoking room instead of non-smoking. There was no odour in the room but at least the ashtrays (3) could have been taken away. Service in the club lounge was good but we decided to have breakfast downstairs for a little more... more

Management response from
ICMadrid, PA

Dear guest, We are very sorry to acknowledge that the service of our Buffet Breakfast was not at your entire satisfaction. Please accept our most sincere apologies for all the inconvenience. I can assure you that we have taken the necessary measures to avoid that this happen again. Yours faithfully, IC Madrid team

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2 of 5 stars
Kelvin1888 5 contributions
London
Apr 20, 2009 | Trip type: Business

In general it is over priced and too far from the city centre. There are no restaurants in the vicinity and you have to take a cab/metro into town. Concierge/doormen are excellent. Reception staff friendly enough, however the general feeling is that they are doing you a favour by letting you stay there. The whole place left me underwhelmed. more

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5 of 5 stars
Privatefly 2 contributions
Guildford, England
Apr 12, 2009 | Trip type: Couples

We have just returned from a trip to Madrid & stayed 3 nights at this hotel. We were bowled over by the excellent knowledge of the Concierge staff - we met three of them and they each were helpful, polite and went the extra mile to help us from recommending restaurants, sights, transport to helping us to check-in online for... more

Management response from
ICMadrid, Secretaria de Direccion

Dear Guest, In the first instance, I would like to thank you for having chosen the InterContinental Hotel during your recent visit to Madrid and for having taken some of your valuable time to share your experiences with us. We are pleased to know you were happy with our Concierge Team. Your kind comments will be passed on to them....

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5 of 5 stars
Flyer007Dublin 43 contributions
Dublin
Jan 1, 2009 | Trip type: Couples
2/4 found this review helpful

We have just been back with easyjet from Casablanca and now we checked into the Intercontinental Madrid for one night at an Executive room no. 424 with superb Club Lounge access, Folks! After a 15 min. Taxi ride ( around 25 Euro ) we had checked into this fine hotel with magnificent welcome as they have waited the whole day... more

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InterContinental Madrid Hotel Address

Paseo de la Castellana 49, Madrid 28046, Spain
Madrid Hotels InterContinental Madrid Hotel
4.0/5.0
62