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InterContinental Madrid

5.0 of 5 Paseo de la Castellana, 49, 28046 Madrid, Spain
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Certificate of Excellence 2014
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InterContinental Madrid
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InterContinental Madrid
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854 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I am a platinum ambassador with the Intercontinental and try to stay at this chain when I can...BIG MISTAKE with this one. I travel a great deal and usually stay at 5 star hotels, this is NOT a 5 star. I had a nice room booked with a terrace, I was "upgraded" to a noisy, facing a busy street, no... More

Was this review helpful? Yes 2
ICMadrid, Director de Recepción at InterContinental Madrid, responded to this review

Dear LoriQC1963 Thank you for your visit to The InterContinental Madrid , and for sharing your review on TrpAdvisor. We regret that we did not exceed your expectations during your visit to Madrid. The issues that you describe are not the service level we provide and I really would like to say sorry and apologise for this. I have personally... More

Murray, Utah
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the ICH Madrid for 3 nights on our way to Morocco. The hotel was in the heart of the business district and yet close enough to all the attractions we wanted to see. The concierge and business services were top of the line. We had the concierge book us a car for a day to do the... More

Was this review helpful? Yes 6
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear PaulVA009, We really good like to thank you for taking the time to write about your experience in Madrid and in our Hotel. We are sure your advices about Madrid will help other travellers. Regarding internet, we appreciate your comprehension about this kind of building even we are working to improve our internet connection. We are looking forward to... More

London, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently visited the Intercontinental Madrid with 7 other friends and its the best hotel expereience I've had inside Europe. The hotel rooms are Very spacious, comfortable, and luxurious. The Balcony had a very nice view of the internal courtyard. I would highly recommend this hotel to anyone travelling to Madrid and would stay here again If I visited the... More

Was this review helpful? Yes 7
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Mrs. Wicks, We are very pleased to know that you and your friends enjoyed your stay with us! Your opinion is very important for us and help us to improve. Looking forward to welcoming you very soon. Kind regards, Manrique Rodriguez General Manager More

Beersel, Belgium
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel. Rooms are very comfortable and breakfast top class, very friendly personel dedicated to customer service - actually flawless and friendly. Gym is also good. Hotel is located close to the city centre. Wifi was free.

Was this review helpful? Yes 4
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Frank B, Thank you very much for sharing your experience during your stay with us. We are very happy to know you liked our location, staff and services. We are looking forward to welcoming you very soon. With kind regards, Manrique Rodriguez General Manager More

New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had the pleasure to visit Madrid in September and finally got a chance to write a review here. InterContinental Madrid is an epitome of exellent service and perfect example of how guest service is delivered. I have a wonderful 5 day stay and your staff made me feel as if I was home.I will be back as soon as... More

Was this review helpful? Yes 5
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Ekland S, We are really happy to know you have felt at home! It is our purpose. We will be very pleased to welcome you back. Kind regards, Manrique Rodriguez More

Montevideo, Uruguay
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

You can't be wrong if you Choose Intercontinental. The hotel is located at one of the best avenues of Madrid, very comfy rooms, excellent service and an awesome breakfast. We arrived at 8am, the check-in time is at 16:00 nevertheless our room was ready and we enjoyed sleeping after an 12hs flight to Madrid.

Was this review helpful? Yes 6
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Dumi72, We would like to thank you for your comment regarding your last stay. We always try to make our best to have ready the rooms at guest arrival. We hope to welcome you back very soon. With kind regards, Manrique Rodriguez More

Heemskerk
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a deal through amex with a free upgrade. Wifi was perfect, room was supurb, staff very nice and dedicated. Location of the hotel is just perfect. Dinner in the restauarant a bit overpriced but still good!

Was this review helpful? Yes 5
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Mieke N, Thank you very much for your positive feedback and comment regarding you stay. With kind regards, Manrique Rodriguez More

Basel, Basel-Stadt, Switzerland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Got the pleasure to stay in Madrid in the Intercontinental for 4 days and the experience was fantastic. Great rooms, super service and fantastic location in the heart of the city from where you can reach anypoint easily. Will definitly come back to InterContinental Madrid. Brunch on Sunday is unforgetable!

Was this review helpful? Yes 6
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Noelia_Silvan, Thank you very much for you comments about your last stay with us. We agree with you, our Brunch is delicious! Hope to welcome you back very soon. Manrique Rodriguez General Manager More

New York City, New York
Top Contributor
119 reviews 119 reviews
19 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Right from check in it was clear that this Hotel was going to be a comfortably well appointed home from home for a few days. The well appointed generously sized room and bathroom were the perfect setting in a perfect quiet location in Madrid. Breakfast was ample, and the doormen obliging and extremely courteous. I wouldn't waste any time in... More

Was this review helpful? Yes 6
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Spookykenny, Thank you very much for your comment. We are really pleased to know you enjoyed our hotel and its location. Also that you liked our bed and pillows, the rest of our clients is very important for us. With kind regards, Manrique Rodriguez General Manager More

Top Contributor
104 reviews 104 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rather than bore you with the usual great staff, great food etc., which they were, one tip is to try for an upgrade or pay to have access to the club lounge. Makes all the difference in the world especially in the mornings! The hotel is away from the hoards downtown which makes the stay pleasant. Cabs wish you away... More

Was this review helpful? Yes 6
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Robert D, Thank you very much for sharing your experience and opinion about your last visit to Madrid. We really appreciated your comments and agree with you in the fantastic service of our Club Lounge, it really makes a difference. Looking forward to welcoming you very soon. Kind regards, Manrique Rodriguez More

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Additional Information about InterContinental Madrid

Address: Paseo de la Castellana, 49, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Madrid 5*
Number of rooms: 302
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Also Known As:
Intercontinental Madrid Hotel Madrid

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