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InterContinental Madrid

5.0 of 5 Paseo de la Castellana, 49, 28046 Madrid, Spain
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Certificate of Excellence 2014
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InterContinental Madrid
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InterContinental Madrid
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896 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Emirate of Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

i am a platinum IHG hotel card holder, but you would not feel any different at this hotel. I understand arriving the night before Christmas may be hectic, but it fealt underwhelming to be treated as if i am collecting a loan from the staff. When you ask for the GM of the hotel , guess what ? it is... More 

Was this review helpful? Yes 1
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Basel T, Thank you for sharing you opinion about your last stay and happy to know you have enjoyed our Hotel and Club service. I am sorry not be in this moment at the hotel but please if you need to contact me do not hesitate to do it at 34 91 700 7384. With kind regards, Manrique Rodriguez... More 

Johannesburg, South Africa
Contributor
15 reviews 15 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Normally the intercontinental brand is of a good standard. We were disappointed with the appearance of the hotel, very old! The good thing was Christmas brunch. The food was lovely and of abundance. The chef went out his way to please everyone! Thank you for a awesome Christmas celebration!

Was this review helpful? Yes
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Denise V, Thank you very much for choosing our hotel for Christmas Day. We are happy to know you have enjoyed our Christmas Brunch. Kind regards, Manrique Rodriguez General Manager More 

Leeds
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were there for a short 3 night tourist break. The Hotel had a really good feeling, very relaxed but efficient. Very friendly and helpful staff. Breakfast was very good with some super fried eggs on request. We would definitely stay there again.

Was this review helpful? Yes 2
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Mark C, We are pleased to learnt you have feel relax and happy during your city break. We hope to welcome you very soon and continue discovering Madrid. Kind regards, Manrique Rodriguezz More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed with my wife from 13th until 17th Jan. The room we were allocated had a super king size bed which was very comfortable. Amenities in the bathroom were well stocked. The service we received from Juan Manuel Lopez at concierge desk was exceptional. He was courteous and helpful at all times. We would love to stay at the... More 

Was this review helpful? Yes 1
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Toshikatsu A, We would like to thank you for taking the time to share on trip advisor your experience. We are very happy to know your have enjoyed your room and you found your bed comfortable, which is really important. Your comment about our Concierge Juan Manuel Lopez is really appreciated and will be share with our team. Kind... More 

Dallas, Texas
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great rooms, great location, great service.............stayed on the club floor- well worth it. The bathrooms are great, the bed was wonderful.......several english language tv stations.The bar is very comfortable and service is outstanding. We would stay there again.

Was this review helpful? Yes 4
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dar Larryf310, Thank you very much for sharing with us your feedback about your last stay. We are pleased to know you have enjoyed and felt relaxed in our hotel. With kind regards, Manrique Rodriguez General Manager More 

Helsinki
Top Contributor
87 reviews 87 reviews
43 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was there for a short stay in Madrid. Rooms are exactly as I could expect in an intercontinental Hotel (for that decoration I must say is very similar, I mean it in a good way). Everything I could expect I have it and was very relax. Staff was very friendly and extremely professional. Breakfast was what you could expect... More 

Was this review helpful? Yes 2
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Armando_74a, Thank you very much for sharing your opinion and experience about your visit in January. We are very happy to know we have meet your expectations. Looking forward to welcoming you again very soon. Kind regards, Manrique Rodriguez General Manager More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This excellent hotel really worked for us - we arrived on Christmas Day and left on New Year's Eve. Welcoming and helpful staff (bi-lingual), good room, outstanding breakfast, elegant and comfortable public rooms. We found the location pretty handy - nice brisk walk into the centre of the city (or same distance to the Bernabéu Stadium the other way!); just... More 

Was this review helpful? Yes 2
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear John L, We would like to thank you for your wonderful comment posted on trip advisor. We are pleased to know you have enjoyed your stay. Kind regards, Manrique Rodriguez More 

Beirut, Lebanon
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were here for 3 nights & i found this hotel to be quite nice although it's becoming old from the inside & would definitely need a good renovation in the rooms Being a Platinum Ambassador, i had booked a Club Room & was upgraded to a One bedroom suite that was really nice, however i found that the 55... More 

Was this review helpful? Yes 1
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Sea98, Thank you very much for letting us know about your experience. I am sorry that your Concierge experience was not at your entire satisfaction, we are going find our what happened. Kind regards, Manrique Rodriguez More 

London, United Kingdom
Top Contributor
469 reviews 469 reviews
120 hotel reviews
776 helpful votes 776 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is probably one of the best that we stayed in Spain. It is not centrally located. You need to take a taxi around 10 minutes to the centre or bus number 5 or 150 located around 100m from the hotel. We arrived to the hotel just before Christmas. The staff in the reception area are very polite and... More 

Was this review helpful? Yes 1
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Sea98, Thank you very much for taking the time to share with us your experience. We are sorry that our Gala Dinner was not at your entire satisfaction, we will find our what happened about your table. We are happy to know you have enjoyed our Hotel, Club Lounge service and that your stay has been a pleasant one.... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed in this hotel with my family at Christmas. Best points of the hotel: location in the city center, staff very friendly, and room elegant. However, there were some drawbacks considering that it's a 5 stars hotel. First, although the pressure of the water is right in the shower, the water pressure on the bathtub is really low, so... More 

Was this review helpful? Yes 1
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Jose Maria A, Thank you very much for choosing our hotel during Christmas time. We would like to wish you a Happy New Year. Kind regards, Manrique Rodriguez More 

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Additional Information about InterContinental Madrid

Address: Paseo de la Castellana, 49, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Madrid 5*
Number of rooms: 302
Reservation Options:
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Also Known As:
Intercontinental Madrid Hotel Madrid
Hotel Style:
#3 Green Hotel in Madrid
#16 Business Hotel in Madrid
#21 Romantic Hotel in Madrid
#22 Luxury Hotel in Madrid
#42 Family Hotel in Madrid

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