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InterContinental Madrid

5.0 of 5 Paseo de la Castellana, 49, 28046 Madrid, Spain
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#30 of 458 Hotels in Madrid
810 Reviews 4.5 of 5 stars
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InterContinental Madrid
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InterContinental Madrid
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810 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Midlothian, VA, United States
Contributor
16 reviews 16 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Top Class Hotel - after an oveniight flight, the room was ready early, we were able to rest easily. Everything about the hotel was fine and easy. But, the absolute best asset there at that hotel, despite how fine it was, is the afternoon/evening Concierge, Alfredo Garcia. That man has patience, knowledge and personality. He helped us four confused travellers... More

Was this review helpful? Yes 1
Attard
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Intercontinental is located about 15 walking distance from the old centre. It is luxorious, clean and nice. Price is on the high side. My double room was in perfect condition with an over sized patio with table, chairs and a sunbed. The lift was rather slow. Use of internet is rather high at 8 euros for each connection lasting... More

Was this review helpful? Yes 2
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Mario B, Thank you very much for sharing you experience on trip advisor. Your positive feedback is very important for me and for all our staff. Kind regards, Manrique Rodríguez General Manager More

11559
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is great. The staff is overly attentive and fulfills your every need. The only problem we had was the hotel is far from the action. It is a $10 taxi rode to anywhere. Other than that, the rooms are comfortable and quiet. If you book a club room the lounge is one of the best in Europe with... More

Was this review helpful? Yes 2
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Jummers, Thank you very much for your feedback regarding your last visit. We are pleased to know you have enjoyed our hotel and services. We also recommend the metro to go to the city center (only 3 stops) and a bus that ride there in 15 minutes. Kind regards and hope to welcome you back very soon. Manrique Rodriguez... More

Bribie Island, Australia
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

The Intercontinental hotel in Madrid is a good five star hotel with all the amenities that go with it. I stayed on the club floor that provided superb extra services, breakfast, free high speed WiFi, coffee snacks and drinks from 11 till 11. The rooms are quiet, large and well lit, the bathroom has a separate shower stall, great for... More

Was this review helpful? Yes 10
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Mustang645, Thank you very much for your nice comments regarding your last stay with us. We are very pleased to know you have enjoyed our Club Lounge and we are sorry for the trouble costed due to the Security control we had those days. Looking forward to welcoming you very soon. Kind regards, Manrique Rodríguez More

Rochdale
Top Contributor
183 reviews 183 reviews
29 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 1 week ago

Upon arrival at the hotel we got off to a very shaky start. Our room for the first night ended up being a converted meeting room and was less than luxurious, however, they promised to move us to a better room for our remaining three nights and also upgraded us to club room access. My main issue was that I... More

Was this review helpful? Yes 5
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear MysteryGuestRochdale, Thank you very much for your feedback. I am sorry that your stay has not been at your entire satisfaction and we are sorry for this. We hope to welcome you back in the future in a renewed opportunity. Kind regards, Manrique Rodriguez More

North Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

From checkin to checkout, the staff were wonderful. The rooms were nice, although a bit on the small side (from American standards). Our king bed room was actually two twins shoved together; get a queen bed. I'll give them my standard downcheck for most hotels; inadequate open electrical outlets for charging tablets/phones, etc. I want at least one open outlet... More

Was this review helpful? Yes 6
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear David P, Thank you very much for your kind words regarding our people and services. We also take note regarding your suggestions to improve our hotel. Kind regards, Manrique Rodríguez More

london
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I contacted the hotel prior to our visit to ensure a rollaway bed. This was not in our rather compact room as clearly the reservations department had not passed on this requested. We are ambassador members of IHG but unfortunately our welcome amenities had to be requested. The WIFI code is based on the guests date of birth, Despite being... More

Was this review helpful? Yes 6
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Bernie1002, We would like to thank you for choosing our hotel for you last visit and shared with us your opinion. Thank you for your kind words about our club and concierge teams. We will study what happened at your check in to avoid a Customer has this impression again. With kind regards, Manrique Rodriguez General Manager More

Toronto, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The good: Very nice hotel. The lobby and common areas are beautiful! THe front desk staff are very nice and helpful as well. I went in May and the prices were very expensive. The room was spacious and beautiful. THe bathroom was absoluately gorgeous. Note:There is a room fridge, but it is loaded (completely packed) with drinks and alcohol. If... More

Was this review helpful? Yes 5
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Utena5000, We are sorry to hear that your experience has not been at your entire satisfaction. We hope to have the new opportunity to welcome you back and change this first impression. With kind regards, Manrique Rodriguez General Manager More

Charlotte, North Carolina
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I selected this hotel because I am an IHG member and trust the Intercontinental brand. I was not disappointed. Because I was traveling alone and booked a single room, I was allocated what I consider a very small room. However, it did have a nice rooftop private terrace. There was a problem with the room (the bathroom had a sewer... More

Was this review helpful? Yes 4
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear SeaDBoat, Thank you very much for your wonderful comment about our hotel and services. You kind words about our Front Desk People it's really appreciated. Thank you very much and kind regards, Manrique Rodríguez General Manager More

Orlando, Florida USA
Contributor
14 reviews 14 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The InterContinental in Madrid lives up to its reputation of providing great comfort delivered by an outstanding staff. I recommend you upgrade to a Club room when you book here. It is not that expensive and the extra large room is well worth it. Plus you get automatic access to the Club Room and Fitness Room on the first floor.... More

Was this review helpful? Yes 17
ICMadrid, Director General at InterContinental Madrid, responded to this review

Dear Bill B, Thank you very much for your positive feedback. We agree with you and consider wonderdull our Club Lounge! Hope you are visiting us very soon and continue trying tapas around our hotel. With kind regards, Manrique Rodriguez General Manager More

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Additional Information about InterContinental Madrid

Address: Paseo de la Castellana, 49, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Madrid 5*
Number of rooms: 302
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Also Known As:
Intercontinental Madrid Hotel Madrid

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