Having recently booked a trip to Madrid I was amazed to find that the 5* top secret hotel I booked on Last Minute.com was the Intercontinental. Having read previous reviews from seasoned travellers I followed the voice of experience & opted for the `club` upgrade on arrival which entitled us to a free room upgrade, free use of the club... More

One of great hotels in madrid , very helpfull staff , very good location After 23:00 you can't be served , so you need to have some snaks

Top notch service by English speaking staff. I was upgraded to a top floor room with a terrace and beautiful view of the city. The stay was everything one would expect from an Intercontinental in a major metropolitan city. The room rate was very reasonable, the food in the restaurant was excellent, but expensive. However the hotel is in a... More

Our visit to the InterContinental got off to a bumpy start when we were placed in a smoking room without being informed. When we were asked to be moved this was taken care of very quickly. Our new room was unfortunately a twin instead of a double and we also had some issues with the air conditioning. Due to the... More

I've stayed in one of the Club rooms during a convention. Its easy to reach from airport. The lobby is nice but I guess nothing have changed since the establishment. We checked in at the Club floor. The Club rooms are really large and comfortable. The wifi works without any problems. The desk can be more comfartable for long days... More

I travel to Madrid quite frequently for business and used to stay at another hotel toward the north end of the Castellana. Starting last year, I switched to the intercontinental and wished I had done so years ago! The hotel is conveniently located for business purposes and is easy to get to. The staff is consistently freindly and courteous which... More

My husband and I wanted to spend a weekend in Madrid before heading out to Andalucia, Spain. After a long flight the Intercontental was a welcoming oasis. From the moment we arrived we were greated at the door by the curteous doorman and staff. After a quick check-in in the Club Room we were taken to our lovely room that... More

Stayed for a leisure weekend, had a beautiful suite on the 7th floor, with a great terrace. The weather wasnt great, so a perfect reason to use the hotels facilities. The club lounge offering was perfect, with an amazing breakfast buffet, and a complimentary cava and rioja bar all day. I would stay again for sure.

More or less what you would expect from a leading hotel group in a capital city. I agree with other posts that the rooms are a little small - but well equipped. The staff were charming and helpful, particularly the doorman. They should provide some free water in the room and the hotel would benefit from a spa or similar.... More