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Melia Barajas

#165 of 453 Hotels in Madrid
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Avenida De Logrono 305, 28042 Madrid, Spain
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Melia Barajas
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Melia Barajas
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496 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
15 reviews 15 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Despite a late night fire alarm during my stay this airport hotel is quiet, but has good restaurant and bar. Rooms are very well appointed and comfortable. Being close to all Terminals at Madrid Barajas Airport means that even waiting for the courtesy bus any Terminal is within 15minutes.

Was this review helpful? Yes
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review

Dear Geoff B, We would like to express our gratitude for your nice comments you made about your stay. Reading your comments help us to know that our decisions are in the good way to give our guests the best possible experience. I wish to express my most sincere apologies for late night fire alarm. All of your comments have... More 

Rio de Janeiro
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Melia Barajas is conveniently close to Madrid International Airport terminals, 10 min away. Efficient shuttle to terminals. Nice facilities, great rooms, spacious and well furnished. Nice bar and restaurant. A good choice for a reasonable price.

Was this review helpful? Yes 1
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review

Dear emrodri, In the first place we appreciate your positive comments in relation your experience at Meliá Barajas. We also thank you for having taken some of your valuable time to send us your comments. We are very glad that you had an enjoyable stay with us, we always try to exceed your expectations and we try to make your... More 

Uden, The Netherlands
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

adequate rooms, very good separated bathroom with shower, bath and bidet. Free shuttle to the conference centre non-existent (although advised at reception that it will arrive in 10 minutes). Had to take a taxi after 20 min wait. Room service: don't. In bed with Flu ordered a sandwich and some tea. After 70 minuted repeated the call to nr 500.... More 

Was this review helpful? Yes 1
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review

Dear Laurens D, I am writing in reply to your reviews on tripadvisor concerning your disappointed about our room service at Melia Barajas Hotel. I take good note, with pleasure, of all your comments on this e-mail, and I promise you that we will take corrective measures to offer our guests superior and unbeatable services. Thank you very much. King... More 

Abu Dhabi, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel for a private event and found the staff efficient and friendly. Room was clean, spacious and comfortable, though carpets in corridors was a bit worn. Free wifi with good reception. Breakfast buffet was varied, but it would have been nice to have an alternative available if you just wanted a coffee (it was buffet or nothing!).... More 

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maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review

Dear archersarrow, On behalf of the entire team of Melia we would like to thank you for the time you took to share your positive opinion about your experience in Melia on TripAdvisor. It is only through constructive feedback from guests that we are able to implement corrective measures within the hotel. I would like to inform you that we... More 

Maryville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Although the facilities seemed decent, the employees were not efficient, kind or friendly. We did have loose floor tiles in the bathroom which were a hazard if barefoot. We also heard others complaining about the air conditioning (We did not experience any such problem). The rude service was not the result of an encounter with one person, it was at... More 

Was this review helpful? Yes 1
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review

Dear Laurie R, We value the feedback that you give us about the hotel, it's very important for us know the experience of our guests with your prospect, as it helps us to improve the quality of our services and thereby improve the satisfaction of our guests. All your comments have been reported to the departments involved so we can... More 

Allschwil, Switzerland
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 17, 2015 via mobile

This was my 2nd stay in this hotel. Also I usually don't have time for the amenities (apparently there's even a swimming-pool), this is a very enjoyable hotel. Very courteous staff, good room nicely equipped, efficient room service and great breakfast buffet. They have a shuttle to/from the airport as well as a parking lot (10EUR per night). Overall a... More 

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maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review

Dear Stefan B, It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. Thank you very much again; we will be very pleased to welcome you back soon. Best Regards, Eugenia Garcia E-Guest Experience Manager Meliá Barajas More 

Dallas, Texas
1 review
4 of 5 stars Reviewed February 6, 2015

The hotel was beautiful. The room well-appointed. Staff was courteous and efficient. The breakfast included with the room was sumptuous. My only complaint was the wireless internet was slow enough that I could not sustain a Skype voice call. Because of a flight cancellation I was trying to change flights and spent over an hour on my US mobile which... More 

Review collected in partnership with Melia Hotels International

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maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review

Dear jameswM5823VG, As we do with all Tripadvisor members we really appreciate the effort and the time taken on making these comments about your stay with us. Customer comments are the best assistance in our daily improvement to get the highest quality standards. We sincereley regret to read that we did not met your expectations concernig our Internet service.Your comments... More 

Canterbury, United Kingdom
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 28, 2015

I stayed for two nights on a short business trip in Madrid. Very close to the airport and with a free 24hr shuttle bus (you have to call for it though - don't expect it to just turn up) Comfortable rooms - the decor is a bit tired but fine. Friendly welcoming staff. The area is not magic and there... More 

Was this review helpful? Yes 1
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review

Dear Daffsnewell, We would like to express, on behalf of the whole team, our gratitude for choosing our Hotel for your recent stay. We really appreciate your comment and the time that you have taked to share your experience on this web site. Looking forward to welcome you back in the near future. Kind regards, Eugenia Garcia E-Guest Experience Manager... More 

Bonnyrigg, Scotland, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed January 9, 2015

This hotel was great for our stopover on route to miami - we arrived late at night - the staff were very friendly and helpful- the bed was THE comfiest I've EVER slept in!!!! Apparently you can buy the mattress and pillows etc but not sure how we would get them home!!!! lol

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maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review

Dear Maisie2a, In the first place we appreciate your positive comments in relation your experience at Meliá Barajas. We also thank you for having taken some of your valuable time to send us your comments. We are very glad that you had an enjoyable stay with us, we always try to exceed your expectations and we try to make your... More 

Maastricht, The Netherlands
Top Contributor
53 reviews 53 reviews
38 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 7, 2015

Though not as outstanding as some of the other Meilia hotels I stayed at, the hotel offers very spacious rooms and an excellent restaurant and bar. It is less suitable for people staying longer time (go to the city center!) and the area around the hotel if not so attractive.

Was this review helpful? Yes
maria eugenia g, E-Guest Experience Manager at Melia Barajas, responded to this review

Dear ECB1974, Thank you for selecting Meliá Barajas, as well for taking the time to write your review in Tripadvisor. It would be a real pleasure to receive your visit again and please do not hesitate to contact us directly for any kind of assistance you may need. Best Regards. Eugenia Garcia E-Guest Experience Manager Meliá Barajas More 

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