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All 456 Madrid hotels

Pullman Madrid Airport & Feria

4.0 of 5 Hotel   |   Avenida Capital de Espana 10 | Campo de las Naciones, 28042 Madrid, Spain (Airport / Barajas)
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Ranked #77 of 456 Hotels in Madrid
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Bluenose5 London
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440 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I checked in for two nights, however they booked me in for one night only. First I found out was when I returned from meetings on my first day in Madrid. Room access was denied and confusion reigned for almost an hour, whilst the problem was resolved. Double check your booking because I think that there is a language problem.... More 

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Guest E, Guest experience Manager at Pullman Madrid Airport & Feria, responded to this review

Dear Guest, I would like to thank you for taking the time to provide us with such a valuable feedback regarding your last stay with us. Observations from our valued guests always give us the opportunity to improve upon our services and reach our goal of exceeding our guests’ expectations. I would also like to take this opportunity to express... More 

Eindhoven, The Netherlands
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is not far away from Madrid Airport and is an ideal transit hotel. The free shuttle bus to the airport is good and convenient, although I was really surprised with the price of Metro ticket to the hotel (€4.5 for merely 3 stops). The room is spacious and nicely decorated and the bed is extremely comfortable. Despite the... More 

Review collected in partnership with Accorhotels.com

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Guest E, Guest Experience Manager at Pullman Madrid Airport & Feria, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Madrid Airport & Feria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important for... More 

Haarlem, The Netherlands
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed overnight at this hotel before we set off for a few days to parador's in the countryside. Although the room and bathroom was a bit 'tired' we slept very well. Great free WIFI and good hot shower, although I think a shower in the bath tub is a bit passé. The breakfast is excellent. The lady receptionist in... More 

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Guest E, Guest Experience Manager at Pullman Madrid Airport & Feria, responded to this review

We really appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our Front Office manager. I am sure that this feedback will serve to be carefull on our quality with the guest. Thank you... More 

Sofia, Bulgaria
Top Contributor
75 reviews 75 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Having in mind the office of the company I was to visit was located just around the corner the location of the hotel was excellent. If wanting to visit Madrid though I would choose a better option. Even then the good news is that there is a subway station at around 10 minutes walking distance. The hotel was nice and... More 

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Guest E, Guest Experience manager at Pullman Madrid Airport & Feria, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry to hear... More 

Lahti, Finland
Top Contributor
106 reviews 106 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 15, 2014

My biggest disappointment was that I spent only one night in this fine hotel . My second Pullman hotel experience was very positive in this modern hotel with high quality room standard. Based on my Le club Accor gold status I asked upgrading of room class and although my request was agreed in advance, evidently I was not upgraded (?).... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Guest E, Guest Experience Manager at Pullman Madrid Airport & Feria, responded to this review

Dear Guest, We very much appreciate your detailed comments regarding your stay at Pullman Madrid. Its always a pleasure to recevie positive & constructive feedback. We will share all your comments with the team in order to improve the quality of our services. If you decide to stay with us on your autum family celebration, do not hesitate to contact... More 

Woking, United Kingdom
Top Contributor
110 reviews 110 reviews
106 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed December 14, 2014

Accessible via a shuttle from Barajas airport this Pullman hotel is ideally situated for leisure and business travellers on a short or extended layover. I arrived in the early evening and spent a night here before catching a connecting flight the following am. Despite the changeover of an administration system throughout the hotel the check-in was quick and efficient and... More 

Was this review helpful? Yes
Guest E, Guest Experience Manager at Pullman Madrid Airport & Feria, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. Observations from our valued guests always give us the opportunity to improve upon our services and reach our goal of exceeding our guests’ expectations. Thanks for your understanding on arrival. We try to do our best to avoid problems with the computer... More 

Dromiskin, Louth, Ireland
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 4, 2014 via mobile

This hotel was a perfect choice for a weekend at Madrid Horse Week. It is walking distance from the fair, a short taxi trip from El Prado, and minutes away from a fantastic shopping mall. Making the stay above the ordinary were a friendly and extremely helpful staff and an excellent restaurant serving delicious food well into the night.

Was this review helpful? Yes
Guest E, Guest Experience manager at Pullman Madrid Airport & Feria, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. Thank you for choosing Pullman Madrid Airport & Feria as your home in Madrid. Kind regards, Guest Experience manager More 

Avon, CT
Top Contributor
154 reviews 154 reviews
87 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed November 17, 2014

Was completely happy with the stay here. A 15 minute free shuttle ride from terminal 1-3. Parking below the hotel (labeled as the parking for the Mercure next door) at E18.40 (about 23 bucks right now). Convenient train line into the city a short walk away (I did not use it unfortunately, I had no time). Lovely lobby area with... More 

Was this review helpful? Yes
Guest E, Guest Expererience Manager at Pullman Madrid Airport & Feria, responded to this review

Dear Guest, We very much appreciate your detailed comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. We have noted your comments in order to improve our services. Thank you for choosing Pullman Madrid Airport & Feria as your home in Madrid... More 

Cheboygan, Michigan, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2014

We selected this hotel because of the price and airport transportation. Unfortunately we had an early flight and were not comfortable waiting for the shuttle to begin at 6 am. Everything else was wonderful, including the food in the cafe. That is important because there is not much else available within walking distance.

Was this review helpful? Yes 1
Guest E, Guest Experience Manager at Pullman Madrid Airport & Feria, responded to this review

Dear Guest, We really appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. Thank you again for choosing Pullman Madrid Airport & Feria as your home in Madrid, and we hope your next visit will be as pleasant as the... More 

Toronto, Canada
Top Contributor
121 reviews 121 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed November 1, 2014

The location of the hotel was perfect for us, as we were stopping over for less than 24 hours. There is a free shuttle service to and from the airport. Metro stop about a 3 minute walk away that took us to Gran Via in no time. The staff at the front desk were extremely friendly and helpful. The rooms... More 

Was this review helpful? Yes
Guest E, Guest Experience Manager at Pullman Madrid Airport & Feria, responded to this review

Dear Guest, We really appreciate your comments regarding your stay at the Pullman Madrid Airport & Feria. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. Thank you again for choosing Pullman Madrid Airport & Feria as your home in Madrid, and we hope your next visit will be as pleasant as the... More 

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Additional Information about Pullman Madrid Airport & Feria

Address: Avenida Capital de Espana 10 | Campo de las Naciones, 28042 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Airport / Barajas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pullman Madrid Airport & Feria 4*
Number of rooms: 179
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Also Known As:
Pullman Madrid Airport & Feria Hotel Madrid
Pullman Madrid Airport And Feria
Accor Madrid Airport And Feria
Sofitel Madrid
Madrid Sofitel
Hotel Style:
#30 Business Hotel in Madrid
#53 Luxury Hotel in Madrid
#80 Family Hotel in Madrid
#82 Romantic Hotel in Madrid

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