We recently stayed at the Melia and had a great experience. The room was somewhat small (expected in europe) but well furnished with modern touches. No complaints about the service. Complimentary breakfast was excellent with many choices. Only gripe was that the elevators were terribly slow. We were late to catch a train and had to take over one of...
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Very nice hotel, great beds, big rooms. Free breakfast was fantastic, totally amazing selection and v good quality. Only downside was staff service, front desk weren't really very interested and the lifts were awful!
On the outside, this hotel looks like it needs an upgrade. That holds true for the inside too and there are several challenges: 1) hotel is designed with very narrow hallways, which make you feel a bit claustrophobic and makes you feel like you need to leave the hotel to get some space, 2) rooms can make you feel the...
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We stayed for 4 nights in May 2012. For a tourist, the location is very good. 5 mins walk to Plaza de Espana and right next to metro station Ventura Rodriguez.
The room was on the 4th floor. It was big enough, with a little traffic noise, but that is inevitable. Overall the room was very good. It had no...
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Dear dominicp,
We thank your for your time taken making this review. Receive all our customers comments are the best assistance we can have in our daily improvement.
Please accept our most sincere apologies for not reaching your expectations about service. We will take all the necessary meassures to avoid this kind of situation in the future. It is very...
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I booked the Level Premium King and ended up with mixed feelings about this. Check in was smooth and polite. The room itself was exceptionally large with more than enough space to relax and spread out, having a lounge area, double basin, separate shower and jacuzzi. The room was also on the uppermost level with a gorgeous view of the...
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Dear Max2502,
Firstly, we appreciate the time taking of making these comments about your recent stay in Meliá Madrid Princesa.
We are sincerely sorry because your experience in The Level did not exceed your expectations. Your comments are the most valuable assistance to identify possible mistakes or lacks of information so we can solve them and improve them.
Please accept...
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they gave me an uprgade to a grand premium room
the bed was really big ! i enjoyed the bathroom, the shower and the tv but the shower could have been better
i enjoyed the decoration of the room : nice design
breakfast buffet : not what I expect . I prefer the German breakfasts. Products were OK but I...
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Dear Doggygris,
It is always a pleasure to receive a review from an usual tripadvisor community member like you, so we thank you very much for spend some time giving us your feedback.
We are glad to know that you enjoy your stay with us and we apologize for not reaching your expectations in some areas .
It will be...
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Stayed here last week just overnight for business, had a very good experience with no complaints. On the recommendation of colleagues, I had asked for a refurbished room and was not disappointed, it was large and very well equipped with both toiletries and personal incidentals such as toothbrush kit and shaving kit and also CD player etc. Bed was super...
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Dear Mooncats,
we really appreciate your time taken on making this comment on Tripadvisor.
Your comments have an incredible value for other customers who are thinking of staying with us. Receiving positive feedback as yours motivate all our Human Team in our daily improvement to get the highest standard in all matters.
Looking forward to receive you again in Meliá...
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I dont know how these people can leave bad feed back for a hotel that has very high standards. I was over the moon when we arrived at this hotel. It is well decorated, luxurious and clean. What more do you want from a well priced 5 star hotel??!! Other 5 star hotels we looked at had old fashioned decor...
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Dear Ms. Jennifer,
we do really appreciate all this positive feedback you have written.
Thank you for your time taken and for sharing your comments with us as it is a pleasure to know that you had a great time.
Receiving comments such as yours motivate and estimulate all our Human Team making us feel proud and satisfied with our...
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I didn't book the most expensive room in this hotel but was still expecting a 5 star hotel would have some kind of a standard. I was sooo wrong. The rooms are small, the decoration sleezy, trying to be modern but cheaply done with plywood. The corridors are in horrible worn-out red carpet which reminds me of karaoke joints. Sound...
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Dear Ms. Katrina,
Firstly, we would like to thank you for your time taken writting this feedback about your stay with us. Comments such as yours help us to correct possible mistakes and create new procedures to avoid any similar situation in the future.
We regret your negative impression of our hotel as our aim is to exceed our customers...
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My wife and I spent 3 days there last weekend. Location is great - a couple of blocks away from Plaza Espana. We stayed in a room on The Level, which is the club floor. The room was very funky. You can change the lighting colour. The furniture and decor was fun. The wardrobe opens on one side into the...
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Dear GBFoodJunkie,
We would like to thank you for spending some of your time sharing with all Tripadvisor your experience in Meliá Madrid Princesa.
It is a challenge for us to make every customer an unforgettable memory of their time with us, so we are very glad for your positive comments and we will take whatever measures are necessary to...
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