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All 457 Madrid hotels

Melia Madrid Princesa

5.0 of 5 Hotel   |   C/ Princesa, 27, 28008 Madrid, Spain
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Ranked #57 of 457 Hotels in Madrid
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Anne S Holbæk, Vestsjalland, Denmark
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1,007 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Holbæk, Vestsjalland, Denmark
1 review
3 of 5 stars Reviewed 1 week ago

Very nice hotel, but the family room was small for 3 adults. Worst experience though, was that I had booked this hotel because of the Spa,as a 50 years birthday present for my husband. When we arrived the 5. december and I asked for the opening hours of the spa, I was told that due to bank holiday the spa... More 

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Anne S, Firstly, we would like to thank you for the time taken to write this review about your last experience with us. We regret you didn´t have a completly satisfactory stay because of the spa service you couldn´t enjoy. We would like to inform you that the spa is not managed by the hotel, it is operated by... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

Celia was very helpful and friendly during our stay in Melia. Staying at the Melia Madrid Princesa was fantastic. The Spa was not so luxurious but using The level service is a MUST! We had trouble with our jacuzzi on the first day but the staff members were very apologetic and understanding. They changed our room straight away. Staff were... More 

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear vaishali p, Firstly, we would like to thank you for recommending the Meliá Madrid Princesa and for the time you have taken to write this review about your experience with us. We are glad to know that you had a satisfactory stay, despite of the incidence with the Jacuzzi at your arrival, specially due to the efficiency and service... More 

Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great place to stay, excelent breakfast, excelent dinning with a good list. Plate presentation and taste was great, codfish is recommended. Clean room, bathroom and sheets. Location is city centre and has good facilities. A place to return.

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Nunomartins, First of all, we would like to thank you for the time you have taken to write this review about your stay with us. We are glad to see that you had a satisfactory experience with us, enjoying our location, rooms and that you had the opportunity to know the restaurant and breakfast service and you liked them.... More 

Birmingham, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ignore the grey, concrete, muddled outside....inside is a friendly, professional staff who speak good English and clearly work hard.From the hotel you can reach Gran Via in less than 15 minutes by walking. The room, a high floor 'Level' room (ie higher grade), was spacious and clean but very worn - plaster chipped off in several areas, walls marked and... More 

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Duncan C, We would like to thank you for the time you have taken to write this review about your last experience with us. We regret that you had the sensation the room wasn´t well mantained. The technical department has already been informed in order to check if any repair was require. However, we are glad to read that... More 

Huntingdon, United Kingdom
Top Contributor
354 reviews 354 reviews
103 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Don't be put off by the very 70s concrete outside. Inside this hotel is beautifully finished. Only stayed one night and only saw a small part of the facilities. Location is central convenient for business and tourist visitors. Room very well appointed good air on and wifi. Views from best floors and right side stunning. Only let down - breakfast... More 

Was this review helpful? Yes 1
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Stuart_Away_Again, We would like to thank you for writing this review about your last experience with us. We are glad to see that you liked the rooms, our central location and that you had an overall satisfactory stay. We will be please to receive you very soon for both, bussiness or pleasure. Best regards, Clara Mahillo Ávila Guest Experience... More 

London
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have had over 100 nights in this hotel during this year and have always been very happy with the service received. The hotel is close to the city centre, probably about 15 to 20 mins walk or a short trip on the metro, the nearest station being maybe 150 metres away. There are numerous restaurants, good shops and attractions... More 

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear sailor42london, Thank you for having shared with tripadvisor and us this detailed review about your weekly stays at the Meliá Madrid Princesa. We are happy to see that you feel at home every time you stay with us, and that our facilities and services reach your expectations. Your comments about our staff are specially appreciated, as we aim to... More 

Mougins, France
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Melia Madrid Princesa is centrally and conveniently located, close to the center of town, all attractions, shopping, public transport. The renovation of the rooms is good and you get a clean and very spacious room. Therefore, this is a good value for your money. The building itself is tucked away from the main street in an ugly, rather run-down... More 

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 1
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear SwissPapa, First of all, we would like to thank you for writing this review and sharing it with us. We are glad to read that you will come back to the hotel and that you enjoyed our central location , the confort of our rooms and specially the service provided by our staff. We regret that you didn´t like... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I have stayed in this hotel next to the metro station several times. The people are friendly and supportive, the rooms are great. Everything you need is available and at the right place. Bed is very comfortable and rooms a good isolated.

Review collected in partnership with Melia Hotels International

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Adrian O, Firstly, we would like to thank you for having shared your comments with tripadvisor and us about your recent stay at the Meliá Madrid Princesa. We are pleased to hear that you had an overall satisfactory stay and we hope to be your choice during your next visit to the city. Best regards, Clara Mahillo Ávila Guest... More 

Santiago, Chile
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 16, 2014

I have been there for 3 nights is a "Level-Room". This service offers a separate Lounge with private check-in at the Ground Floor. The lounge offers a wide variety of food and beverages, including Nespresso coffee maker, different wines, beers, sparkling wine, and a lot of spirits and soft drinks. So, you will be able to mix your own cocktails... More 

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Alexander Z, Thank you for the time you have taken to write this elaborate review about your experience with us. We are pleased to hear that you enjoyed our The Level Service wich offers a different experience, unique and personalized for all our clients. Comments like yours, about our staff motivate us in our daily work and they are... More 

Amsterdam
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 13, 2014

Took underground from airport to the hotel. Quite easy (had to change once, took me around 45 minutes including the last bit of walking). Check in smooth - nice lobby area. Room was a little overdesigned to my taste. Flexible walls and doors separate bedroom from bathroom and hallway from cupboard (with enough hangers) and bathroom, and toilet from sinks.... More 

Was this review helpful? Yes 2
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Rich040, First of all, we would like to thank you for sharing with us your detailed experience at the Meliá Madrid Princesa. We are glad to see that you had an overall satisfactoty stay although we regret the inconveniences you had with the lights in the room. The pertinent department has been already informed and they will thoroughly check... More 

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Additional Information about Melia Madrid Princesa

Address: C/ Princesa, 27, 28008 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia Madrid Princesa 5*
Number of rooms: 274
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Also Known As:
Melia Madrid Princesa Hotel Madrid
Sol Melia Madrid Princesa
Hotel Style:
#4 Spa Hotel in Madrid
#26 Business Hotel in Madrid
#31 Romantic Hotel in Madrid
#40 Luxury Hotel in Madrid
#85 Family Hotel in Madrid

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