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Melia Madrid Princesa

5.0 of 5 C/ Princesa, 27, 28008 Madrid, Spain
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Certificate of Excellence 2014
Melia Madrid Princesa
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Melia Madrid Princesa
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956 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
146 reviews 146 reviews
24 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Perfect location, city center, very close to Sol. Luxury hotel. Very friendly & helpful staff. Food is really good. Breakfast had way to many choices, cant even decide what to have :) Really recommed it.

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Vilmante777, Thank you for sharing your experience with us and for recommending the Meliá Madrid Princesa. We are happy to hear that you had a satisfactory stay enjoying our location, staff anf our varied breakfast for all tastes. We hope to receive you once again during your next visit to Madrid. Best regards, Clara Mahillo Ávila Guest Experience Manager More

Helsinki
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Had a good stay. Room in 9th floor, nice view, room quite big, clean, comfortable bed, nice bath products. One of the best breakfast selections ever! A couple of things I disliked: really slow check-in and check-out. Room key did not work when I went up, had to go back to the lobby, and the same happened in the morning... More

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear SannaK, First of all we would like to thank you for the time you have spent in sharing these comments regarding your recent stay with us. We are happy to hear that you liked the hotel and specially our complete breakfast with more than 100 different products. We would like to apoligize for the inconveniences with the keys and... More

Sydney, Australia
Top Contributor
68 reviews 68 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stay here for 1 night. The room decor is very modern, clean, & with big bathroom. Have got everything you needed for a room plus safe box & free Wi-Fi. Great location for shopping area & close to public transport to others attractions. Breakfast was included in our package & food was good.

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear afong138, Firstly, we would like to thank you for recomending the Meliá Madrid Princesa and for the time taken to share your experience of your last stay with tripadvisor and us. We are glad to see that you had an overall satisfactory stay and we hope to receive you once again. Best regards, Clara Mahillo Ávila Guest Experience Manager More

Bulle, Switzerland
Contributor
11 reviews 11 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

The room is great, it has everything that you need. The bed is very comfortable, although the pillows could be better. The bathroom has all the amenities needed and everything works perfectly. The breakfast was very good and so was the staff. The receptionists were very helpful and always had good recommendations and information for us. I was very surprised... More

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear lopezsalvador92, Thank you very much for choosing us for your last break in Madrid, and for writing about your stay in this travelers’ community. Thank you as well for the compliments about our service and for recommending our breakfast. We are happy to hear that your stay was overall satisfactory and that you were delighted with our location, ideal... More

San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 2 weeks ago

Very, very nice hotel. The reception people were very helpful on everything we ask, and in giving us directions and recommendations. The breakfast is the best we ever have. Compare with all the options on a cruise ship, the Princesa breakfast is better. For me is the personnel that makes the difference. You need a taxi, a map, to change... More

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MeliaMadridPrincesa, Guest Expereience Manager at Melia Madrid Princesa, responded to this review

Dear Ileana M, Thank you for sharing your last experience at the Meliá Madrid Princesa with the readers of this travelers’ community and us. We are glad to hear that you had a pleasant stay and that you enjoyed our location and the services we offer. Our aim is that our guests leave our hotel with a satisfactory feeling. Thank... More

North Carolina Coast, North Carolina
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just checked into this really nice hotel today-- nice room and great receptionist! All is cool as one expects of a four and a half star rated restaurant ( including the extra 66 euro a night charge for our daughter sharing our "premium room " ) Then the ridiculous set in! I called for some ice as I could not... More

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Rakesh A, Fistly, thank you for sharing with us your comments about your last stay in our hotel. We are glad to read that you liked our hotel and the staff at the reception. However, we are sorry to hear that you are disagree with the extra charge for the ice. It is established a supplemento to pay as... More

Danbury, Connecticut
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was quite close to some of the sites we were interested in, such as the palace. It was a modern and clean hotel with good amenities. We upgrades to include an "executive club" deal for 60 Euroes a day, which was not worth it. Our room was near the elevators and we were bothered by that noise, at... More

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Adrine K, Firstly, we would like to express our gratitud for sharing your impressions about your experience at the Meliá Madrid Princesa. We are glad to hear that you enjoyed our facilities. However, we are sorry to hear the inconvenient with the elevators, had we known about the noises, we would have been pleased to offer you a quieter... More

Brisbane, Australia
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked a 'Levels' room to get away from the city noise. The room was on level 12 and was quite quiet. The Levels lounge was good and if staying for a few days, would have been good value. The room was badly designed with no sound or light blocking between the bedroom and bathroom. The service on the desk... More

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MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Tambo_10, Thank you for offering us your feedback regarding your last stay with us. We are sorry to hear that the service provided for our staff didn´t meet your expectations and you didn´t received a warm welcome, since the satisfaction of our guests is of the greatest importance to us. We receive your comments as an opprtunity for improvement.... More

Basel
1 review
3 of 5 stars Reviewed 3 weeks ago

Great experience overall except for a mix-up on breakfast (not delivered). Coffee in lobby for early departures, beds great, can get rooms with great views, location right at the subway stop (map shows further away than reality!). 40 minutes to airport by Metro. A bit away from exact city center.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear Carol L, First of all, we would like to thank you for the time you have taken to send us this comments about your stay with us. We apologize if there were any mix–up on breakfast .We have submitted your comments to the relevant department in order to avoid a similar situation in the future. We are glad to... More

County Limerick, Ireland
1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

I was part of a group of 12 who stayed in the hotel. Nice modern central hotel. The staff at reception leave a lot to be desired as they were very unhelpful, the porter was not much better and everything seemed a chore. I was also very disappointed that any hotel in this day and age would charge €17 for... More

Was this review helpful? Yes
MeliaMadridPrincesa, Guest Experience Manager at Melia Madrid Princesa, responded to this review

Dear GarRett M, Thank you for offering us your feedback regarding your last stay with us. We regret your negative impression about our staff. We would like to offer you our apologies as we understand that the service is essential for our customers nowadays. Reagarding the spa, we would like to inform you that, although located inside the hotel, it... More

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Additional Information about Melia Madrid Princesa

Address: C/ Princesa, 27, 28008 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia Madrid Princesa 5*
Number of rooms: 274
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Also Known As:
Melia Madrid Princesa Hotel Madrid
Sol Melia Madrid Princesa

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