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Hesperia Madrid

#11 of 454 Hotels in Madrid
Certificate of Excellence
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Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
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Hesperia Madrid
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694 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Wollongong, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel is one of the nicest we have stayed in. From the welcome at the front door, to check in and restaurant staff, they were very professional and helpful. The rooms are great, with a separate door to the bedroom so that any corridor noise is not heard. The toiletries are of a high standard and readily replaced. We... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Ian, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I came for a business meeting in Madrid 23 and 24th June and my stay was made enjoyable by warm staff at the reception and good accommodation during my stay. David of guest relations was particularly warm and proactively helpful. I was also very warmly received at the reception. All the staff I met were very warm and always ready... More 

Review collected in partnership with NH Hoteles

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Patrick, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. To honor your comments, I have proudly shared them with my team during our last operational meeting. I have... More 

Indiana
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a really good option for a Madrid stay. Nice sized rooms, very good bathrooms, finely appointed facilities with a top notch staff. Some may have issues with its location, but we did not find that to be a problem at all. Check it out

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours... More 

jed
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we travel as a family.we booked two rooms.the hotel was great in every thing as we read about it clean ,staff friendly,rooms comfortable and convenient .Breakfast was very generous and thanks a lot for those working during the breakfast time,as they were friendly and helpful. Just you turn right and walk and there is a supermarket .The hotel is easy... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your... More 

Brooklyn, New York
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As an American, I was not familiar with this hotel company but now I'm a repeat customer at the Hesperia Madrid. The service here is excellent and the staff are friendly. The food from room service is really good, which makes eating in the room a viable option, not just a sad reality for business travelers. The room decor is... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

London, UK
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed one night on business, good location on Castellana. Room was spacious, breakfast good and staff really friendly. Convenient for public transport and a nice 30 min walk to Plaza Major, Prado etc if you have spare time. Would stay again

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mark, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The service was excellent, the room had a great space and it was clean all the time. Loved the bathroom. The breakfast was really nice. Although not so close to the touristic places, it is really easy to het there. I would visit it again! You should try it!

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Verónica, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours... More 

London
Level Contributor
70 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The wifi is not very reliable and it seems only one connection per room. But the worst thing is the price of the breakfast, €34!!! This is more expensive than any Hilton or Marriott hotel I have been in, and trust me that Hilton and Marriott are much nicer chains than this.

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Numb15, First of all I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. I... More 

Auckland Region, New Zealand
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just done a tour of Spain staying in a number of very good 4- and 5-star hotels across the country. This was the best! Welcoming, good size rooms and well appointed but the best part was the attitude of the staff. They are unfailingly friendly at levels and make you feel you can ask for anything and it... More 

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear John, First of all let me thank you for your confidence regarding the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. To honor your comments, I have proudly shared them with my team during our last operational meeting. I have also placed a copy on our internal information board. Such an outstanding feedback... More 

Swiss Alps, Switzerland
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed 4 nights in a superior room which was large and comfortable if a bit traditional although the public areas were modern the rooms were more 'Spanish' in decor .the service and staff were exceptional nothing was too much trouble so all in all one of the best hotels.

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to... More 

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