We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hesperia Madrid

#14 of 453 Hotels in Madrid
Certificate of Excellence
Hotel website
Hotel deals
Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Special Offer
€15 for your next stay
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Hesperia Madrid
Professional photos View all
Browse nearby
Hesperia Madrid
Write a Review

603 reviews from our community

Traveler rating
    364
    164
    49
    17
    9
See reviews for
99
184
34
196
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (603)
  • Mar-May only
    (161)
  • Jun-Aug only
    (138)
  • Sep-Nov only
    (138)
  • Dec-Feb only
    (166)
All months
fredericton
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

With only two days in Madrid, this hotel was a perfect choice. Central and with lots of shopping and restaurants. We felt like we were in a very safe neighbourhood and the staff was great. I would highly recommend this hotel if you are looking for great value for your money,

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review
Google Translation

Estimado Jaime: Acabamos de recibir su comentario en tripadvisor y es un verdadero placer conocer que ha disfrutado de sus... More 

Singapore
Top Contributor
55 reviews 55 reviews
31 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a week when my hubby attended a conference in IFEMA. Absolutely fabulous stay. Location was convenient, with a metro station Gregoria Maranon located just at its doorstep. It pretty much links you to all the interesting places in Madrid as well as the main train stations where trains for day trips to Toledo and Segovia depart... More 

Was this review helpful? Yes 4
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks... More 

Frankfurt, Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

An excellent business hotel, centrally located, comfortable and with an outstanding service orientation and very friendly staff. The Manzana restaurant offer a remarkable quality in food and beverage (try the raya con salsa negra!) at advantageous rates. For special occasions, there is the classy Santceloni restaurant with well-deserved two Michelin stars.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Jorg, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

St. Albans, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent five nights in this hotel when attending a meeting at IFEMA Madrid. Excellent location, away from maddening tourist crowds, but next to the metro, upmarket neighborhood with some good museums (Sorolla) and restaurants nearby. The service was always with a smile and impeccable. Excellent variety of quality food for breakfast. We ate once in the sushi bar on... More 

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at Hesperia Madrid Hotel. I assure you that comments like yours provides with the esteem to continue in our daily effort and it... More 

Stockholm, Sweden
Contributor
18 reviews 18 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A lovely hotel, but the real stand-out of this hotel is the service. We planned a very last-minute business trip over New Year's Eve and brought our 18 month-old daughter with us. Somehow the concierge managed to book us several wonderful private tours, get us great reservations and help us find a great babysitter who our daughter happily played with... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Saliska, We would like to thank you for the time you took to share with us your experience at Hesperia Madrid Hotel. I would like to inform you that I´m at your entire disposal, for any comments or suggestions you wish to make. Looking forward to welcome you back in the near future. Yours faithfully, Pablo González Guest Relations... More 

Bagram, Afghanistan
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I recently stayed one night at the Hesperia Madrid and my stay was excellent in all respects. The decor of both the public spaces and my room was beautiful. I was especially impressed by the beautiful flowers throughout the hotel. I was even more impressed by the hotel staff. Everyone was extremely nice and professional. All members of the front... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Cecilia, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

Geneva, Switzerland
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Better than many mega chains by far. Refreshing and comfortable - both the room and the restaurants and the overall ambiance. Spacious room, free wifi, good menu and service, well positioned. Will definitely return.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Robert, Thank you very much for your comments, at Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. We really appreciate for having taken a few moments of your valuable time to express your satisfaction about the services of... More 

San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

For the business traveller, the Hesperia Madrid is conveniently located close to the finance center of the city with easy access to the Nuevos Ministerios Metro stop. The hotel staff was helpful and extremely courteous. My room was modern and comfortable. The lobby offers a lovely ambiance for relaxing or unwinding from the day.

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Todd, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. As you have mentioned in your kind review, the Hotel Hesperia Madrid has a great location... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Visited Madrid to attend a conference. Stayed at this excellent hotel - one of the best I've ever stayed in. Lovely ambiance, fantastic staff who could not have been more friendly, professional or helpful and a great Scotch bar - I would absolutely recommend it & look forward to my next visit.

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Elisabeth, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your last stay. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service... More 

cairo
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I travel the world for a year now as a flight attendant if i choose the best hotel that i stayed in it will be definitely Hesperia madrid for the location " near metro and bus" ,for the best housekeeping and cleanse , they have good maps you never get lost And for the best guest relation i have ever... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Sarah, It has been a pleasure to meet you personally before your departure. I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. My colleague Lilian from Guest Relations Department wish to thank you as well for all your comments. To honor them, I have proudly shared... More 

Questions? Get answers from hotel staff and past guests. Ask a question

835 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (99)
Viewed
Dining (12)
Viewed
Bathroom (5)
Viewed
Room/suite (28)
Viewed
Hotel & grounds (11)
Viewed
Business center/function rooms (2)
Viewed
View from room (1)
Viewed
Other (40)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (682)
Viewed
Amenities (84)
Viewed
Junior Suite (75)
Viewed
Presidential Suite (133)
Viewed
Restaurants and Bars (269)
Viewed
Standard Room (53)
Viewed
The Hotel (68)

Management photos: Courtesy of the property manager

Viewed
All management photos (54)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (25)
Viewed
Dining (13)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question