We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hesperia Madrid

5.0 of 5 Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Hotel website
Hotel deals
Special Offer
€15 for your next stay
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Certificate of Excellence 2014
Hesperia Madrid
Professional photos View all
Browse nearby
Hesperia Madrid
Write a Review

562 reviews from our community

Traveler rating
    335
    152
    49
    17
    9
See reviews for
93
179
31
172
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (562)
  • Mar-May only
    (120)
  • Jun-Aug only
    (138)
  • Sep-Nov only
    (138)
  • Dec-Feb only
    (166)
All months
Aylesbury
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

There were four of us, two couples 'nearly all' retired. This is an ideal base for exploring Madrid. The hotel is on one of the main routes into the city. The buses and metro are just outside the front door, both systems being frequent, clean and relatively cheap. The ten-trip Metrobus ticket, which can be used on either, is the... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. To honor your comments, I have proudly shared them with my team during our last operational meeting. I have... More 

Guildford, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We had our distributor kick off meeting at the NH Hesperia and were surprised that we could fit this 5 star hotel within our budget. The meeting room was the right size for 50 people although the only problem was the low ceiling meant people at the back struggled to see the screen for the presentations. The food and service... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Kevin, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

The staff and service at Hesperia Madrid were excellent, and the room was comfortable. The food at the restaurant was quite exceptional. The location was convenient for my business plans and I would stay at Hesperia again.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about the food quality and services. We really appreciate for having taken a few moments of your valuable time to express... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Will go back again and will recommend to friends and family. Excellent location , great food and amenities. I found the hotel very comfortable with friendly staff . When I arrived the room was ready .the front desk was very friendly and helpful. Buffet breakfast and service was very good. Daily newspaper and Free wifi was great through the entire... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

Benissa, Spain
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We arrived at this impressive hotel to celebrate my 50th birthday combined with a trip to the famous Bernabeu to see Real Madrid play. What a wonderful hotel, the staff were all wonderful and helpful, we cannot praise them enough. Well done and a HUGE thank you to the staff for making our weekend so special. We hope to see... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Debra, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. To honor your comments, I have proudly shared them with my team during our last operational meeting. I have... More 

Miami Beach, Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 25, 2015

A high-priced hotel, but It has to be one of the best hotels I've stayed lately. The room I had was very clean, and the people who work there, from the bell boy to the front desk employees were very kind, and helpful. Overall the hotel looked impeccable. It has an old-classy style, and if you are combining a business... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Thank you so much for taking the time to share your generous feedback regarding your recent stay at Hesperia Madrid hotel. I was delighted to read that we managed to make a fine impression. Your nice comments on our facilities, are very much appreciated. I will be happy to share your complimenting words with all the staff. I... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 21, 2015

Nice hotel, beautiful rooms with flatscreen, minibar, rituals products in the bathroom and Nespresso coffeemachine. Good location In the city and good sushi in the restaurant of the hotel. Wireless internet connection is good throughout the whole hotel area.

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Stefanie, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

Lisbon, Portugal
Contributor
17 reviews 17 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 20, 2015

A particular interesting characteristic from this Hotel - they actually have cameras that follow luggage rooms under surveillance! I was amazed. How many times does one need to keep luggage stored for some time and keep worry about our belongings? No problem at this Hotel. Congrats. The rest, everyone already knows: nice people (always with a smile); good food; great... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear RedSLB, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at Hesperia Madrid Hotel. I really appreciate the excellent comments, that you have shared with other travelers. I would like to thank you... More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 14, 2015

Staff : the men are very rude! The conceirage were ok. Rooms: extremely hot no air circulation, no view all room look at a wall ! You must go to the roof to look at anything. If you ask for something simple it is an extreme inconvenience!

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First of all I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. I... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2015

Went for our anniversary, and was able to setup a wonderful surprise for my wife thanks to Jamie and Lilian from the Concierge service. Room was big and spacious, and we were treated to a few extra goodies given the occasion. Jamie and Lilian also helped book in the highly sought after Santceloni dinner reservation. Hotel is just north east... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Ankur, First of all let me thank you for your confidence regarding the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. To honor your comments, I have proudly shared them with my team during our last operational meeting. I have also placed a copy on our internal information board. Such an outstanding feedback... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hesperia Madrid? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Booking.com, NHHotels, Expedia, Cheap Tickets, Sabre Hospitality Solutions, Hotels.com, Orbitz, HotelTravel.com, getaroom.com, Priceline, Agoda, Travelocity, TripOnline SA, Odigeo, Tingo and Jetsetter so you can book your Hesperia Madrid reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#6 Romantic Hotel in Madrid
#9 Business Hotel in Madrid
#12 Family Hotel in Madrid
#14 Luxury Hotel in Madrid

830 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (94)
Viewed
Room/suite (27)
Viewed
Dining (11)
Viewed
Hotel & grounds (11)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (4)
Viewed
View from room (1)
Viewed
Other (38)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (682)
Viewed
Amenities (84)
Viewed
Junior Suite (75)
Viewed
Presidential Suite (133)
Viewed
Restaurants and Bars (269)
Viewed
Standard Room (53)
Viewed
The Hotel (68)

Management photos: Courtesy of the property manager

Viewed
All management photos (54)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (25)
Viewed
Dining (13)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay