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Hesperia Madrid

#18 of 452 Hotels in Madrid
Certificate of Excellence
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Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
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1 room 1 guest
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740 Reviews from our TripAdvisor Community

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Traveler rating
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    203
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Charlottesville, Virginia
2 reviews
4 of 5 stars Reviewed yesterday NEW

The hotel was very nice. The staff was very helpful, especially the doorman, Angel. The hotel is a bit farther away from the touristy spots of Madrid. It's about a 40 minute walk to the Prado, 15 euro cab ride to the Atocha. The metro is right outside the door though, so it's not difficult to move around. The breakfast... More 

Was this review helpful? Yes
Beirut, Lebanon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Staff is extremely professional, helpful and friendly. When arriving to Madrid it happened that we lost our baggage with the airlines that we travelled with. Hesperia staff and management were very considerate and helpful in every way. Miss Paula Gonzales and her colleague at the customer service were very efficient on following up with the airlines on this unfortunate... More 

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear rise-shine, First of all let me thank you for your confidence regarding the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. It has been a pleasure for the entire team to take personal care on your last stay, especially with the unpleasant incident with your misplaced luggage. I would like to thank you... More 

Sao Paulo, SP
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is extremely good, rooms are great - we've got a premium suite. Large bathroom, bad is amazing - bad that you don't want to get off it. 5 min drive from the city center and from Real Madrid stadium. The top part of it was definetly the kindness and attention of the staff - they've made everything for us... More 

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mr. & Mrs. Zanette, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. I would like to thank you for your inspiring remarks, and look forward to welcoming you... More 

Melbourne, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Our room was beautifully presented, quiet and "turn down" service with chocolates was lovely. The bathroom was modern, clean and spacious. The staff were serious and efficient. The breakfast area and lobby were very artistically decorated with a vibrant exhibition of paintings. The breakfast buffet favoured Spanish taste. The hotel is very close to the Metro station.

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Janet, We really appreciate for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. We are specially glad that you enjoyed the high quality service from our staff and the facilities offered in the room and in the hotel. At Hotel Hesperia Madrid... More 

Chiang Mai, Thailand
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hesperia is very nice, all polished wood, stone and so on, but the welcome was a little too much! Full marks though for giving us a room at 11:00. We had a nice room, but no view. The bathroom was huge but still with the shower over the bath. It had a sand blasted window between the bedroom and... More 

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Val, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours... More 

Paris, France
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a nice hotel - no real complaints, but the rooms lack some lustre and excitement. Still in great condition but probably needs a refurbish to bring them into the 21st century. Buffet breakfast very good!

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Lexbz, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your... More 

San Juan, Puerto Rico
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Best of best includes the staff . Sr. Bernardo have the professional of looking the best interest for the guest my.. coffee is wonderful prepared ..From the entrance your perceived such joyful staff again thanks for making my days joyful...

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Luis Manuel, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel Hesperia Madrid. I really appreciate the excellent comments, that I have shared with our staff. I assure you that comments like yours provides with the esteem to continue... More 

Jeddah, Saudi Arabia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Extraordinary services and facility. staff are highly qualified and lovely. management are very professional. I enjoy my stay their with my family . This is one of the best hotel I have been. rooms were very clean and bat kits are available.

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mr. Saad, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We are very impressed by the Hesperia. Their friendly and highly-professional service truly stand out. Hotel rooms are modern, well furnished and quiet. Their double pane windows block out the noise from the busy main boulevard. It's location is highly convenient with a 10-15 min bus ride to the Prado as well as access to the metro just outside the... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mr. Tan, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed for 2 days, booked two rooms which were well kept, spacious, elegant and clean. The service was excellent and the staff friendly and helpful. Breakfast was good. Gregorio Maranon metro station is only a few steps away. We look forward to stay again in this property when we come back to Madrid.

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Marlinalley, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. At the Hotel Hesperia Madrid it is our aim to cover the expectations of our guests. It is most inspiring for all members of our team, to know... More 

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