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Hesperia Madrid

5.0 of 5 Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
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Hesperia Madrid
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Hesperia Madrid
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533 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami Beach, Florida
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

A high-priced hotel, but It has to be one of the best hotels I've stayed lately. The room I had was very clean, and the people who work there, from the bell boy to the front desk employees were very kind, and helpful. Overall the hotel looked impeccable. It has an old-classy style, and if you are combining a business... More 

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Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Thank you so much for taking the time to share your generous feedback regarding your recent stay at Hesperia Madrid hotel. I was delighted to read that we managed to make a fine impression. Your nice comments on our facilities, are very much appreciated. I will be happy to share your complimenting words with all the staff. I... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, beautiful rooms with flatscreen, minibar, rituals products in the bathroom and Nespresso coffeemachine. Good location In the city and good sushi in the restaurant of the hotel. Wireless internet connection is good throughout the whole hotel area.

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Stefanie, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

Lisbon, Portugal
Contributor
16 reviews 16 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

A particular interesting characteristic from this Hotel - they actually have cameras that follow luggage rooms under surveillance! I was amazed. How many times does one need to keep luggage stored for some time and keep worry about our belongings? No problem at this Hotel. Congrats. The rest, everyone already knows: nice people (always with a smile); good food; great... More 

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Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear RedSLB, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at Hesperia Madrid Hotel. I really appreciate the excellent comments, that you have shared with other travelers. I would like to thank you... More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Staff : the men are very rude! The conceirage were ok. Rooms: extremely hot no air circulation, no view all room look at a wall ! You must go to the roof to look at anything. If you ask for something simple it is an extreme inconvenience!

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Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First of all I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. I... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Went for our anniversary, and was able to setup a wonderful surprise for my wife thanks to Jamie and Lilian from the Concierge service. Room was big and spacious, and we were treated to a few extra goodies given the occasion. Jamie and Lilian also helped book in the highly sought after Santceloni dinner reservation. Hotel is just north east... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Ankur, First of all let me thank you for your confidence regarding the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. To honor your comments, I have proudly shared them with my team during our last operational meeting. I have also placed a copy on our internal information board. Such an outstanding feedback... More 

Beirut, Lebanon
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at Hesperia Madrid earlier in December 2014, was in the city for New Year. I have to admit that this hotel was just perfect for the purpose of my visit. Staff are extremely helpful and friendly, didn't like the room when i first checked in, as soon as i complained, they moved me to the 8th floor where the... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Thank you very much for your nice comments about us. We are glad to know that you enjoyed your stay at the Hesperia Madrid. We hope to host you again in a near future, Warm regards More 

Walsall, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I really enjoyed my stay at this hotel, the staff were very helpful and the decor was beautiful. The breakfast was fantastic, well worth it. The beds were very comfy and the twin room was a very generous size. The only problem was, I am a light sleeper so the speaker directly outside my room playing muzak throughout the night... More 

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Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear STEFnCo, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. On the other hand, I would like to apologize for the incidence with the noise coming from the corridor, I can assure... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

Recently spent 4 nights at the Hesperia Madrid during Christmas week holiday. I had reserved two rooms to accommodate the 3 adults in our party. Choice of hotel was based solely on reviews found on TripAdvisor. I can’t begin to express how pleased I was with this decision. In my opinion, the Hesperia is a solid 4-Star hotel at rates... More 

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Thank you for taking the time to share your opinion with other travellers. We are very glad to know that your had a good experience with us in your last visit to Madrid. We hope to welcome you back to Hesperia madrid very soon, as you know this is your house. Kind regards More 

London
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Its a great business hotel with most business places within walking distance and fairly central. the Breakfast is great and staff very courteous. The sky gym cant be used in winters so they have a back up room with equipments. It should actually be preloaded into the room access card to avoid having to go to the reception to get... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Thank you for taking the time to share your opinion with other travellers. We are so glad to read that your enjoyed your stay. About the sky gym we will take note about your coments and see the posibilities we have to improve this service. Thank you again! We hope to welcome you back to the Hesperia Madrid... More 

New Delhi, India
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was really good . The rooms are Big , the Bathrooms are classy , the golden finish handles give the room and bathroom an elegance . The hotel is having really super fast service , ut yes bit of problem in understanding english. The hotel is very near to the biggest Mall of Spain el corte ingles ,... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, It is a pleasure for all the staff of Hesperia Madrid reading that we have made things good enough to become your best choice of hotel in Madrid. I am very happy to know that the main areas of a hotel as well as the team, the room /bathroom and service have reached your satisfaction. Now that I... More 

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Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Salamanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Hotel Style:
#6 Romantic Hotel in Madrid
#13 Business Hotel in Madrid
#13 Family Hotel in Madrid
#16 Luxury Hotel in Madrid

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