We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hesperia Madrid

5.0 of 5 Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Hotel website
Hotel deals
Special Offer
€15 for your next stay
#26 of 458 Hotels in Madrid
443 Reviews 4.5 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Certificate of Excellence 2014
Hesperia Madrid
Professional photos View all
Browse nearby
Hesperia Madrid
Write a Review

443 reviews from our community

Traveler rating
    250
    127
    43
    15
    8
See reviews for
72
150
27
129
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (443)
  • Mar-May only
    (112)
  • Jun-Aug only
    (138)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (98)
All months
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I must share a rather unpleasant situation i experienced in the hotel. I attended a 3 day conference held in one of the hotel's conference room, and on the second day during a coffee break 3 people had their phone stolen, on what appears to be an act of a thief. It is not known who did it, there were... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear valued guest, First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. At the Hotel Hesperia Madrid our aim is to exceed the expectations of... More

Madrid, Spain
1 review
5 of 5 stars Reviewed 1 week ago

We decided last year to organize our wedding in this hotel, and it has been the best decision we could make. The personel attending us from the beginning has been outstanding. We have had one person (wedding planner) helping us will all the things to be done, from the basics (flowers, menu, tables disposition, video, music) to the very little... More

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. Again, many thanks for your inspiring remarks and we hope to welcome you back in the Hotel Hesperia Madrid in the near future. Congratulations... More

Dublin, Ireland.
Top Contributor
51 reviews 51 reviews
37 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Given this is a 5 star hotel, the rooms are as you might expect very well furnished with a good bathroom. The comfort of the bed and pillows was outstanding. The hotel is located on the Castellana, a short distance north of the city centre but with excellent bus links and a metro stop right outside. Staff were very helpful,... More

Was this review helpful? Yes 2
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Guest, We would like to thank you for the time you took to share your comments on Tripadvisor relating to your last stay at the hotel Hesperia Madrid . We really appreciate for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel. Looking forward to welcome you back in... More

1 review
3 of 5 stars Reviewed 2 weeks ago

My review is based on the concept that hotels which charge over 400 a night should keep up room maintenance. I paid about 450 dollars for a last minute one night stay. I was picking the hotel last minute from tripadvisor reviews and hoping for something really special. Not the case. The rest of the hotels we stayed in during... More

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First of all I would like to thank you for taking your time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. With great concern I have received your negative comments about the Hotel. I... More

Brussels, Belgium
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2014

Amazing, relaxing hotel with wonderful staff and great food. The beds are the best I've slept in so far! Unfortunately the Japanese restaurant is closed in August so haven't been able to try that one out.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Anna S, First of all, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed by choosing our hotel. I really appreciate the excellent comments, I have shared them with our staff. I assure you that comments like yours provides with the esteem to... More

Acworth, Georgia
Top Contributor
63 reviews 63 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 19, 2014

This hotel is very nice and staff is accommodating and friendly. Service at front desk and breakfast were brilliant when greeting and answering questions. Housekeeping was quick when asked to bring up a couple more towels. My room was comfortable and quiet. There are a few restaurants near hotel but grab via and main landmarks are just a few sto... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear vsd42, Thank you very much for your comments about our staff and services. At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. To honour your comments about the hotel staff, I have proudly shared them with my team.... More

Key West, Florida
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 14, 2014

Maybe we had an upgraded room but this property was a definite five star. It is the first European hotel that has provided wash cloths, an umbrella (although it did not rain) and fresh flowers in the bathroom and sleeping room, changed daily. There was superb service at the door, at the front desk, in the bar and in the... More

Was this review helpful? Yes 3
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Inthekeysfornow, We always appreciate positive comments about our Hotel, and yours are specially exceptional. These comments will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Many thanks for your inspiring remarks... More

Bay Area
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 3, 2014

The Hesperia Madrid epitomizes Spanish hospitality. The staff was helpful and attentive. The rooms are flawless and the breakfast, which was included in our tour, had just the right Spanish touch while vaguely reminding Americans of home. The only caveat for Americans is to bring either a cloth or disposable face cloth, since, in our experience, they are not provided... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Guest, We really appreciate for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with... More

Miami, Florida
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 30, 2014

We chose this hotel because we found a good rate and like its location. What we experienced was not much different from reviews we had looked at beforehand. It is a small hotel, not quite 5 star but with overall good service. Staff was polite and accommodating. Rooms are small and the mattress was in need of change! and I... More

Was this review helpful? Yes 2
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Guest, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really apreciate for having taken a few moments of your valuable time to express your... More

New York City, New York
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 24, 2014 via mobile

Stayed here overnight. The rooms are small but clean. The staff is excellent and does there best to accommodate. The breakfast buffet though seemed like it was mire Asian oriented traditional ( I look forward to stay at this hotel again. I wish there was a pool though

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your recent stay. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment... More

Do you own or manage Hesperia Madrid?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hesperia Madrid? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Salamanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hesperia Madrid 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Hotels.com, Expedia, Priceline, Cheap Tickets, Preferred Hotels, Venere, NHHotels, Agoda, TripOnline SA, Odigeo, Jetsetter and Tingo so you can book your Hesperia Madrid reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel

790 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (81)
Viewed
Room/suite (21)
Viewed
Hotel & grounds (9)
Viewed
Dining (6)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (4)
Viewed
View from room (1)
Viewed
Other (38)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (682)
Viewed
Amenities (84)
Viewed
Junior Suite (75)
Viewed
Presidential Suite (133)
Viewed
Restaurants and Bars (269)
Viewed
Standard Room (53)
Viewed
The Hotel (68)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Hotel & grounds (1)
Viewed
Other (27)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Hesperia Madrid