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Hesperia Madrid

#9 of 453 Hotels in Madrid
Certificate of Excellence
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Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
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Hesperia Madrid
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Hesperia Madrid
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655 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Sarajevo, Bosnia and Herzegovina
1 review
5 of 5 stars Reviewed 2 days ago NEW

Could not ask for more,everything was perfect,.Everything in and around the hotel was clean and really enjoyable.The hotel is something to recommend to good friends and personally I am looking forward to coming back to your respected hotel sometime in the future

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Beautiful hotel in a pretty neighborhood with a few modern restaurants on one side (toward Serrano) and a more authentic Madrid feel on the other side, toward Hortaleza. Our room was luxurious and equipped with loads of pillows so we ended up sleeping a lot..professional and courteous staff, they helped us book a hard-to-book restaurant in the area. One regret... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First of all let me thank you for your confidence regarding the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. It has been a pleasure for the entire team to take personal care on your last stay and please do not hesitate to contact us in case you may need any assistance.... More 

San Francisco, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed there for biz meeting and special gastronomic weekend with wife, plus her first bull fight. Service is outstanding. Restaurants are outstanding. Lots of things in walking distance. Highly recommended!

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Ron, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized... More 

Cape Town Central, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stayed at this Hotel during May 2015. Great Hotel & Great Service! Breakfast was a Huge Variety of Quality Food and I definitely recommend the Pizza! The Mini Bar is well stocked with a Wide Variety of Quality Snacks & Drinks. Room Service was Quick and Cleaning was Efficient

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Kevin, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Thank you very much for your comments regarding our Room Service... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very good value for such a excellent hotel! We loved our stay at the Hesperia Madrid. The room is very nice and clean, staff are very helpful and friendly. Hotel location is very closed to all the tourist attractions and very easy to get around. We will definitely stay in Hesperia again if we go to Madrid.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Narisas909, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized... More 

Riga, Latvia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

As much as I needed it was perfect. However, we have got a special rate as it was booked for a big group of people. The hotel was nice, clean, comfortable and the breakfast was perfect. The staff always very helpful.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Spiikula, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

Miami
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Arriving at Hesperia Madrid was like arriving home. The staff went out of their way to make me feel confortable even offering an upgrade ( at a reasonable additional price), since I was staying for a week and they thought i would feel better in a larger room. All Hotel services, from Room Service, to the bar and restaurant were... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Terry, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your... More 

Hawalli, Kuwait
Contributor
20 reviews 20 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

the hotel very elegant , very nice suite i booked . from the time i chked all smily faces we arrived early the room was not ready they appolgize from me and they promis within 15 minute will be ready . i took my slef walking to shoping mall the biggest in madrid with 6 floor where you can find... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Kassem, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a long weekend over Bank Holiday in May with my daughters and sister. We had two deluxe rooms which were very well appointed complete with fluffy gowns, slippers and an excellent selection of Rituals toiletries. Room had a Nespresso coffee machine and mini bar. Also a safe. Beds were comfortable and had luxurious bed linen. Turndown... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks... More 

Akron, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I were only staying one night on our last night on Spain - what a fortunate find. The restaurant was excellent and the room was well appointed and comfortable. I was unable to arrange car service to the airport through the hotel (it was listed as a service in the book) and charge it to the room,... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mr. Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort... More 

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