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Hesperia Madrid

#10 of 453 Hotels in Madrid
Certificate of Excellence
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Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
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Hesperia Madrid
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725 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • Dutch first
  • English first
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    (725)
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    (218)
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All months
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for 2 days, booked two rooms which were well kept, spacious, elegant and clean. The service was excellent and the staff friendly and helpful. Breakfast was good. Gregorio Maranon metro station is only a few steps away. We look forward to stay again in this property when we come back to Madrid.

Was this review helpful? Yes 1
Kenya
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is an over-rated 5* hotel. I booked a deluxe room with a view of either the garden or the main road...I was given what looked like a standard room with a view looking into an apartment such that I couldn't even open the curtains! The corridor area had an awful stench and after a fuss, they changed my... More 

Was this review helpful? Yes
Bussum, The Netherlands
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Everything you expect /need from a Hotel for a short stay (4 days) in Madrid is satisfied. City center is very close, shopping, restaurants, musea etc. Service is excellent and rooms are perfect. Clean and comfortable. We stayed with 2 young children (3 and 5) and booked a junior suite. Perfect. Breakfast is relatively expensive if you only want a... More 

Was this review helpful? Yes 1
Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife woke up late one night worried about this hotel, because she saw a negative review, so I understand the importance of these reviews. Having stayed there, we assume the negative review was a mistake. We were in Madrid for about 5 days and this hotel worked well for us. If you go, check out the Sorolla house museum... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear John, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours... More 

Ashby de la Zouch, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely to have a warm and genuine welcome from the Reception staff. Right beside a metro station and a very simple journey by metro from airport. This makes all the tourists sights easily accessible. Bedrooms and bathrooms fine and spotlessly clean - but just beginning to look a bit dated. Having said that, it is always a joy to find... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Nigel, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our Reception staff and location. We really appreciate for having taken a few moments of your valuable time to express... More 

san francisco
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at this hotel. The rooms are well appointed with exceptional soundproofing so you don't hear outside noises from the busy street in front (Castellana) or the hallway. The service from the staff was terrific on all fronts. We had some wifi issues and we couldn't get the wifi to allow video calls like skype or zoom... More 

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. At the Hotel Hesperia Madrid our aim is to exceed the expectations of our... More 

London, England, United Kingdom
Level Contributor
93 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

This place was incredible. The staff couldn't have been more welcoming or eager to assist. We stayed in an absolutely beautiful room with a private sitting room on the 7th floor, and a wall of east-facing windows in the bedroom to help us rise with the sun. I made use of the small A/C'd fitness room, as it was very... More 

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Katie, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your... More 

Los Angeles, California
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Services was great. Quick response. Very clean. Bed was very comfortable. Breakfast was fantastic. Room and reception area was very clean. Location was good but not close to the tourist attraction area.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 3
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

Montreal, Quebec
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

While working 15-20 hours a day while on business in Madrid, this hotel was an oasis in the chaos. I highly recommend it. The room service is excellent, the beds are incredibly comfortable and the staff are always helpful and professional.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 3
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear CostaMTL, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours... More 

Chicago, Illinois
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were very pleased with the atmosphere, the look, the calmness, and especially the lovely, helpful staff members--from door to concierge to restaurant servers to housekeeping and beyond. Location is fine, too; we got a 10-ride Metro pass for the 3 days we were in town and hopped around to the museums and other attractions easily. Even took the Metro... More 

Was this review helpful? Yes 3
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Trish, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours... More 

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