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Hesperia Madrid

#13 of 452 Hotels in Madrid
Certificate of Excellence
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Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
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1 room 1 guest
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747 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City, Missouri
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were in the Hesperia Madrid for two nights at the end of an escorted tour with Grand European Travel in June 2015. This final hotel was the best in a group of excellent hotels - the room was appointed very tastefully and comfortable. Not and overly large room but efficient use of space and furnishings gave it a very... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed in the Hesperia Madrid as it had good reviews this place really does live up to the standards in a Spain Rooms were modern and clean Reception was very helpful and advised us with everything we needed Breakfast was nice although we only did this once in four days Lots of restaurants not far from hotel and hotel was... More 

Was this review helpful? Yes 2
Madrid
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A warm welcome and unexpected nice surprises offered by a very attentive and detail oriented hotel team from the Reception team to the La Manzana or its relaxing Scotch Bar. Every single detail in my room was in an immaculate condition during my short stay. Strongly recommended is La Manzana executive lunch!! Doubtless I do recommend this hotel when searching... More 

Was this review helpful? Yes 2
Westmount, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Hesperia while on a business trip in Madrid. It was perfect. Even the smaller rooms have space and a desk to work, excellent free wifi access, and fantastic room service (for those nights where you're still on North American time and can't sleep!).

Was this review helpful? Yes 1
Bega, Australia
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent service by professional staff. Our room was a great size, loved the bath and shower. Hotel is a little out of the way but well worth staying, as taxi fares are very cheap. Also enjoyed breakfast and dinner in hotel.

Was this review helpful? Yes 1
Charlottesville, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was very nice. The staff was very helpful, especially the doorman, Angel. The hotel is a bit farther away from the touristy spots of Madrid. It's about a 40 minute walk to the Prado, 15 euro cab ride to the Atocha. The metro is right outside the door though, so it's not difficult to move around. The breakfast... More 

Was this review helpful? Yes 1
Beirut, Lebanon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Staff is extremely professional, helpful and friendly. When arriving to Madrid it happened that we lost our baggage with the airlines that we travelled with. Hesperia staff and management were very considerate and helpful in every way. Miss Paula Gonzales and her colleague at the customer service were very efficient on following up with the airlines on this unfortunate... More 

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear rise-shine, First of all let me thank you for your confidence regarding the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. It has been a pleasure for the entire team to take personal care on your last stay, especially with the unpleasant incident with your misplaced luggage. I would like to thank you... More 

Sao Paulo, SP
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel is extremely good, rooms are great - we've got a premium suite. Large bathroom, bad is amazing - bad that you don't want to get off it. 5 min drive from the city center and from Real Madrid stadium. The top part of it was definetly the kindness and attention of the staff - they've made everything for us... More 

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Mr. & Mrs. Zanette, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. I would like to thank you for your inspiring remarks, and look forward to welcoming you... More 

Melbourne, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our room was beautifully presented, quiet and "turn down" service with chocolates was lovely. The bathroom was modern, clean and spacious. The staff were serious and efficient. The breakfast area and lobby were very artistically decorated with a vibrant exhibition of paintings. The breakfast buffet favoured Spanish taste. The hotel is very close to the Metro station.

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Janet, We really appreciate for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. We are specially glad that you enjoyed the high quality service from our staff and the facilities offered in the room and in the hotel. At Hotel Hesperia Madrid... More 

Chiang Mai, Thailand
Level Contributor
47 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hesperia is very nice, all polished wood, stone and so on, but the welcome was a little too much! Full marks though for giving us a room at 11:00. We had a nice room, but no view. The bathroom was huge but still with the shower over the bath. It had a sand blasted window between the bedroom and... More 

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Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Val, We would like to thank you for the time you took to share your opinion in Tripadvisor in reference to your last stay with us. At the Hotel Hesperia Madrid is our aim to exceed your expectations and we really appreciate when our guests let us know. Looking forward to welcome you back in the near future. Yours... More 

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