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All 457 Madrid hotels

Hesperia Madrid

5.0 of 5 Hotel   |   Paseo de la Castellana 57, 28046 Madrid, Spain
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85%
Ranked #13 of 457 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
jandm63 Auckland, Nz
  • Reviews (443)
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443 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auckland, Nz
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very nice hotel. Friendly and welcoming staff. Comfortable rooms with all amenities and comfortable beds ensuring a good night's sleep. Lovely bathrooms. We stayed for four nights (two as part of an Insight Vacations tour and two on our own). Not exactly central but we like it that way - enjoyed exploring the local area and discovering some wonderful places... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Were relocated to the Hesperia which was around the corner from our originally booked NH Abascal as it was undergoing renovations and was not ready in time. Turned out to be a very happy change of accommodations for the 6 nights we were staying in Madrid!! Hotel staff were warm and friendly; facilities were excellent as were the restaurants where... More

Was this review helpful? Yes 3
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Anne, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at Hesperia Madrid Hotel. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our... More

Sarasota, Florida
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel. All the amenities of a 5 star hotel, plus extremely attentive service from staff. We have gotten to realize with extensive travel that bedding is so important to being able to enjoy a stay at any hotel regardless of its rating. Not only were the mattresses great but the selection of different types of pillows is an extra... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. Be assured that we will keep our team motivated in order to foster continuous improvements and excellence. I would... More

Netherlands
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the important things after a long or short travel will be the welcome. The front desk employee give us a warm welcome and some upgrade options. It's indeed a 5* Hotel ,the lobby as the rest of the Hotel is very beautifull. We have a wonderfull room and I have been in a lot off Hotels around the... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. Be assured that we will keep our team motivated in order to foster continuous improvements and excellence. I would... More

Madison
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment we walked in we were delighted with this hotel; our room was amazing; elegant and extremely comfortable. We didn't want to leave it! The first night we did go downstairs and had a wonderful dinner; we were so tired and it was just what we needed! The breakfast buffet the next morning was unbelievable; everything you could... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. To honor your comments, I have proudly shared them with my team during our last operational meeting. I have... More

Gadsden, Alabama
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I stayed at the Hesperia Madrid for a total of five nights. The fifth night was separated by a four day trip to Barcelona from which we returned to the Hesperia before departing for home the next day. Our stay could not have been better.  The hotel is one short block north of the Gregorio Maranon... More

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. Again, many thanks for your inspiring remarks and we hope to welcome you back in the Hotel Hesperia Madrid in the near future. Yours... More

Essex
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2014

The room was exceptionally comfortable (we had a junior suite). All staff this includes the reception, concierge, bar and dining teams were really all efficient while maintaining a friendly amosphere. The only observation was that the bathroom layout resulted in the space around the toilet being small and restrictive. Breakfast was wonderful with freshly squeezed orange juice served, an amazing... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel, it is our mission to exceed our guest’s expectations and satisfaction. To honor your comments, I have proudly shared them with the team. I have also placed a copy on... More

Saint Louis, Missouri, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 29, 2014

We stayed at Hesperia for two nights in May. The hotel is very nice, the room was spacious, very clean and the bed was awesome. It is very quiet as well. Even during the celebration of Real Madrid's win! The breakfast was superb, but the onsite restaurants are open at odd hours, 9 to 11 pm, and there is nothing... More

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Ari, Thank you very much for having taken a few moments of your time to express your satisfaction about the services of our Hotel during your recent stay with us. At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with... More

Berlin, Germany
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2014

I visited Hesperia Madrid for second time since my first experience was extraordinary, and it deserve it! Great service, rooms with spectacular views over the Castellana and exquisite room service. Now I am pretty sure it will be a third time, I am looking forward to come back.

Was this review helpful? Yes 3
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Vicente, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. Comments such as the one you have kindly shared with us about our hotel and staff stimulate us to offer better and improved service every day. I look... More

Copenhagen, Denmark
Contributor
20 reviews 20 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 28, 2014

I have stayed at this hotel several times during the past two years. I always find it to be a great hotel for shorter business trips to Madrid. Central location, friendly staff. Rooms are generally great - clean, quiet, comfortable beds and with good wifi. Nice bathrooms and an excellent breakfast buffet. Good value for money. Will definitely return.

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish it with success. I would like to thank you personally your comments about our service, location and and rooms, which are a great help for improving our service. With pleasure,... More

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Additional Information about Hesperia Madrid

Address: Paseo de la Castellana 57, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hesperia Madrid 5*
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#8 Romantic Hotel in Madrid #9 Family Hotel in Madrid #11 Luxury Hotel in Madrid #16 Business Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hesperia Madrid Hotel is one of the city’s leading contemporary luxury showcases. High-profile Spanish designer Pascua Ortega designed the hotel's stunningly modern interiors, spaces that elegantly blend with the classic style of the rooms. The top floor features rooftop suites with terraced Jacuzzis.The Hesperia Madrid offers exquisite market cuisine in the Manzana lobby restaurant and in the Santceloni Restaurant which boasts two Michelin stars.Additional features at the Hesperia Madrid Hotel include six meeting rooms seating up to 550, a state-of-the-art business center, the SkyGym rooftop health club with its stunning views over Madrid, and complimentary WiFi access throughout the hotel. Lavish attention to detail and perfect service make Hesperia Madrid the best choice for today’s cosmopolitan travelers. ... more   less 
Number of rooms
171

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