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All 458 Madrid hotels

Hesperia Madrid

5.0 of 5 Hotel   |   Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain (Salamanca)
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Ranked #15 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Anna S Brussels, Belgium
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434 people have reviewed this hotel

Traveler rating
    246
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    42
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    7
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70
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brussels, Belgium
1 review
5 of 5 stars Reviewed 1 week ago

Amazing, relaxing hotel with wonderful staff and great food. The beds are the best I've slept in so far! Unfortunately the Japanese restaurant is closed in August so haven't been able to try that one out.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Anna S, First of all, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed by choosing our hotel. I really appreciate the excellent comments, I have shared them with our staff. I assure you that comments like yours provides with the esteem to... More

Acworth, Georgia
Top Contributor
62 reviews 62 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very nice and staff is accommodating and friendly. Service at front desk and breakfast were brilliant when greeting and answering questions. Housekeeping was quick when asked to bring up a couple more towels. My room was comfortable and quiet. There are a few restaurants near hotel but grab via and main landmarks are just a few sto... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear vsd42, Thank you very much for your comments about our staff and services. At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. To honour your comments about the hotel staff, I have proudly shared them with my team.... More

Key West, Florida
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Maybe we had an upgraded room but this property was a definite five star. It is the first European hotel that has provided wash cloths, an umbrella (although it did not rain) and fresh flowers in the bathroom and sleeping room, changed daily. There was superb service at the door, at the front desk, in the bar and in the... More

Was this review helpful? Yes 2
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Inthekeysfornow, We always appreciate positive comments about our Hotel, and yours are specially exceptional. These comments will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Many thanks for your inspiring remarks... More

Bay Area
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hesperia Madrid epitomizes Spanish hospitality. The staff was helpful and attentive. The rooms are flawless and the breakfast, which was included in our tour, had just the right Spanish touch while vaguely reminding Americans of home. The only caveat for Americans is to bring either a cloth or disposable face cloth, since, in our experience, they are not provided... More

Was this review helpful? Yes
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Guest, We really appreciate for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with... More

Miami, Florida
Contributor
20 reviews 20 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We chose this hotel because we found a good rate and like its location. What we experienced was not much different from reviews we had looked at beforehand. It is a small hotel, not quite 5 star but with overall good service. Staff was polite and accommodating. Rooms are small and the mattress was in need of change! and I... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Director de Relaciones con Clientes at Hesperia Madrid, responded to this review

Dear Guest, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really apreciate for having taken a few moments of your valuable time to express your... More

New York City, New York
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 24, 2014 via mobile

Stayed here overnight. The rooms are small but clean. The staff is excellent and does there best to accommodate. The breakfast buffet though seemed like it was mire Asian oriented traditional ( I look forward to stay at this hotel again. I wish there was a pool though

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your recent stay. I assure you that comments like yours provides with the esteem to continue in our daily effort and it is our commitment... More

Perth, Australia
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed July 13, 2014 via mobile

We got off to a rocky start at this hotel when, after travelling for 22 hours from Australia, we were told when checking in at about 2.30pm that our rooms would not be available until 6pm due to a grounded plane at the airport (which presumably caused some guests not be able to check out on time, which was very... More

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, I would like to personally thank you, for the trust given to our hotel Hesperia Madrid, by choosing us for your last stay. With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve... More

Auckland, Nz
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 4, 2014

Very nice hotel. Friendly and welcoming staff. Comfortable rooms with all amenities and comfortable beds ensuring a good night's sleep. Lovely bathrooms. We stayed for four nights (two as part of an Insight Vacations tour and two on our own). Not exactly central but we like it that way - enjoyed exploring the local area and discovering some wonderful places... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 2, 2014

Were relocated to the Hesperia which was around the corner from our originally booked NH Abascal as it was undergoing renovations and was not ready in time. Turned out to be a very happy change of accommodations for the 6 nights we were staying in Madrid!! Hotel staff were warm and friendly; facilities were excellent as were the restaurants where... More

Was this review helpful? Yes 3
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Anne, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at Hesperia Madrid Hotel. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our... More

Sarasota, Florida
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 23, 2014

Great hotel. All the amenities of a 5 star hotel, plus extremely attentive service from staff. We have gotten to realize with extensive travel that bedding is so important to being able to enjoy a stay at any hotel regardless of its rating. Not only were the mattresses great but the selection of different types of pillows is an extra... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, I would like to thank you for the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. As a five star Luxury Hotel it is our mission to exceed our guest’s expectations and satisfaction. Be assured that we will keep our team motivated in order to foster continuous improvements and excellence. I would... More

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Additional Information about Hesperia Madrid

Address: Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Salamanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hesperia Madrid 5*
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Also Known As:
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#8 Romantic Hotel in Madrid #11 Luxury Hotel in Madrid #12 Family Hotel in Madrid #16 Business Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Ideally located, the sophisticated and chic Hotel Hesperia Madrid is one of the city's leading contemporary luxury showcases. ... more   less 
Number of rooms
171

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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