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All 456 Madrid hotels

Hesperia Madrid

5.0 of 5 Hotel   |   Paseo de la Castellana 57, 28046 Madrid, Spain
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85%
Ranked #19 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
pepinmedina San Juan, Puerto Rico
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410 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
San Juan, Puerto Rico
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed with my wife 3 nights. Had stayed before at this facility many years ago and was satisfied. We now sweated every day and night at our room. The staff could not fix the problem alleging it was a matter of the season's changes of temperatures. Go figure, Horrible days. The location is not good except for a Metro station... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. At the Hotel Hesperia Madrid our aim is to exceed the expectations of our... More

Lancaster, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean, practical, stylish, luxurious, with friendly and helpful staff, a great breakfast, great bar and restaurant, La Manzana (delicious amuse-bouche a nice surprise). Lovely relaxed overall ambience and vibe. Stayed here for a short sightseeing break in Madrid, hoping this would be the best value, even allowing for getting taxis in and out of the centre (approx 8 Euros to... More

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Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Pebble082, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks... More

Sydney, Australia
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location was okay, but not particularly close to any meetings. Fitness rooms were in two empty hotel rooms, not a very impressive range of equipment but it was useable. Wifi was weak in my room, but okay in the bar and breakfast restaurant... The complimentary sweets were a nice touch. :)

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear David, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish... More

1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed for two nights in a standard room. Comfortable and elegant room, friendly and helpful staff. Right next to metro with centre three stops away. Would definitely stay there again on my next trip to Madrid

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. I hope to have the opportunity to meet you personally on your next visit to Madrid. Yours sincerely, Pablo González Guest Relations Manager More

Vero Beach, Florida
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had the pleasure of booking the Hesperia Madrid thru LuxuryLink.. we bought a junior suite package.. This room is anything but Junior. Large, with windows on 2 sides and a luxury bathroom complete with 5 star products and every essential one could need. Anytime we made a request it was immediately attended to. The only negative is the distance... More

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Katz9988, It is a real pleasure to receive positive comments about our Hotel like yours. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. Many thanks for your inspiring remarks and we hope to welcome you back in the Hotel Hesperia Madrid in the near future. Yours sincerely,... More

Seattle, Washington
Top Contributor
71 reviews 71 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hesperia Madrid is far beyond what we expected. The room was extremely comfortable and luxurious and quiet. Breakfast was worth the €30. What blew us away, though, was the extremely high level of service. All staff were professional, competent, helpful and always went beyond what we expected. Most notably, Valeria in Guest Services made our stay especially wonderful. After asking... More

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks... More

Livingston, NJ
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 16, 2014

My wife and I stayed here 3/5-3/8 with our 20 year old daughter who is studying abroad in Florence. We met up with her in Barcelona, and took the Ave train to Madrid. The Hesperia is a fine, beautiful hotel. It is apparently a hub for business travelers, of whom we saw many. Our check-in was fast and easy and... More

Was this review helpful? Yes 1
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First of all I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time. At the Hotel Hesperia Madrid our aim is to exceed the expectations of our... More

Bonn, Germany
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 16, 2014

A nice hotel, very well equipped but a bit too chic. The breakfast buffet was amazing (fresh, well equipped, excellent quality)! The Nespresso machin in the room is great, but 14 € for a soft drink and a chocolate bar from the minibar is far too expensive!

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. Yours sincerely, Pablo González Guest Relations Manager More

Jeddah, Saudi Arabia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 14, 2014 via mobile

I had the pleasure to stay in this hotel for 2 two nights on a business trip to Madrid for the first time. I had a junior suite room and it was just outstanding. The location is prefect and the staff were extremely friendly and helpful. The Internet wasn't so good and the breakfast could be better. Overall, I would... More

Was this review helpful? Yes
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Thank you very much for having taken a few moments of your valuable time to express your satisfaction about the services of our Hotel during your recent stay with us. At the Hotel Hesperia Madrid it is our aim to cover the expectations of our guests. It is most inspiring for all members of our team, to know... More

Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 25, 2014

We stayed at the Hesperia Madrid from Feb 19-22. This is an excellent hotel, with very professional service. We had a deluxe room in a newly renovated floor. The room was spacious, clean, modern and new furnishings. We enjoyed a very nice dinner in their less formal La Manzana restaurant. The location of the hotel served our needs - with... More

Was this review helpful? Yes 2
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Even though we frequently receive positive comments about our Hotel, yours are specially exceptional. Be assured that they will encourage our team to continue with our efforts to achieve continuous improvement and excellent service. I have read your comments literally during our last operational meeting and also put a copy on our staff information board. Again, many thanks... More

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Additional Information about Hesperia Madrid

Also Known As:
Hesperia Madrid Hotel
Hesperia Madrid Hotel Madrid
Hesperia Hotel Madrid
Madrid Hesperia Hotel
Address: Paseo de la Castellana 57, 28046 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Madrid
#11 Romantic Hotel in Madrid
#15 Family Hotel in Madrid
#19 Business Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hesperia Madrid 5*
Official Description (provided by the hotel):
Ideally located, the sophisticated and chic Hesperia Madrid Hotel is one of the city’s leading contemporary luxury showcases. High-profile Spanish designer Pascua Ortega designed the hotel's stunningly modern interiors, spaces that elegantly blend with the classic style of the rooms. The top floor features rooftop suites with terraced Jacuzzis.The Hesperia Madrid offers exquisite market cuisine in the Manzana lobby restaurant and in the Santceloni Restaurant which boasts two Michelin stars.Additional features at the Hesperia Madrid Hotel include six meeting rooms seating up to 550, a state-of-the-art business center, the SkyGym rooftop health club with its stunning views over Madrid, and complimentary WiFi access throughout the hotel. Lavish attention to detail and perfect service make Hesperia Madrid the best choice for today’s cosmopolitan travelers. ... more   less 
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