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Hesperia Madrid

#9 of 446 Hotels in Madrid
Certificate of Excellence
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Paseo de la Castellana, 57 | Chamberi, Centro, 28046 Madrid, Spain
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908 Reviews from our TripAdvisor Community

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New York, New York, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I just returned from our 5 night stay at Hotel Hesperia in Madrid for both business and pleasure. We travel frequently and formerly stayed at a traditional luxury hotel in Madrid and must say how much we prefer Hotel Hesperia. From the moment one arrives at the conveniently located hotel on Paseo de la Castellana, one walks... More 

Helpful?
Thank Dardanelle44
Dunstable, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for one night during a short business trip. The recepton and bar staff were welcoming and whilst Spanish wasn't necessary, it was received well. The rooms were large and well equiped. The whole hotel was effiicient, comfortable and well located. Just a shame we didn't have longer to explore! Given the opportunity I will return for a... More 

Review collected in partnership with NH Hotels

Helpful?
Thank Lorna N
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Lorna, First of all let me thank you for your confidence regarding the time you have taken to share your delighting experience at the Hotel Hesperia Madrid. We are delighted to see that everything during your stay with us was to your satisfaction, including our location, décor, and the services that our colleagues provided. We look forward to welcoming... More 

London, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at Hesperia several times over the past few years. Never had any complaints, service has always been excellent. Quality of food is very good. Location very central on Castellana. Few things one should know. The standard rooms are quite small, functional but small. The upgrade to the single room suite is worth it if you have to... More 

Helpful?
Thank JAJK66
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Jajk66, On behalf of the entire team at Hesperia Madrid Hotel, we thank you for sharing the details of your recent visit to our hotel on TripAdvisor. At Hesperia Madrid Hotel, we pride ourselves on our personalized service, and we are so glad that you were able to experience this first hand as well as the quality of food... More 

London, United Kingdom
Level Contributor
153 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I admire the hard work from this hotel to deliver on all fronts: room comfort, service level, restaurant choices, quality of food, and value for money . The gastronomic dinner at the main restaurant with wines included is a steal. I truly enjoyed relaxing at the whiskey stacked bar as well. Here you are far from the overpriced urban blocks... More 

Helpful?
2 Thank Frankieandcharl
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Frankieandcharl, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff, services and location as well as our value for money. We really appreciate for having taken a few... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff was friendly and helpful. The hotel quality was excellent! We were given a complimentary upgrade to a junior suite. It was a spacious room with a very comfortable bed. We had a nice view out to the front street.

Review collected in partnership with NH Hotels

Helpful?
1 Thank mabelinezr
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Pablo González Guest Relations Manager More 

Wales, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights recently. First class in my opinion. Room facilities could not be faulted. Not a great view from the windows but it is a city centre hotel after all. Staff very helpfull. Excellent breakfast. Did not eat in restaurant but good reports from colleagues. Taxi from airport is a set fee of 30 euro. Good location for... More 

Helpful?
1 Thank Steve L
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Steve, Thank you very much for taking the time to write such a wonderful review. We are delighted to see that everything during your stay with us was to your satisfaction, including our location, décor, and the services that our colleagues provided. We look forward to welcoming you back again soon. Warm Regards, Pablo González Guest Relations Manager More 

London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I have stayed here a few times for business trips mainly due to the convenient location and affordable prices. The Intercontinental is nearby but charging a bit more per night. On the most recent stay I arrived late but unfortunately the restaurants closed at 11pm. Bar was still open until 1am which offers food. Instead opted for Room service which... More 

Helpful?
2 Thank jttl16
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, At Hotel Hesperia Madrid it is our aim to cover the expectations of our guests and it is most inspiring for all members of our team to accomplish with success. Thank you very much for your comments about our staff and services. We really appreciate for having taken a few moments of your valuable time to express your... More 

london
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in Madrid for business and my company booked the Hesperia for me to stay here for 3 nights. Checking in was nice and easy. The hotel is furnished well and the room is just as good. Bathroom; nice and big, toiletries, bidet, bath and shower rail, bath robes, slippers, towels. Room; double bed, several large pillows (they also... More 

Helpful?
1 Thank parv01
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear parv01, Thank you very much for taking the time to write such a wonderful review. We are delighted to see that everything during your stay with us was to your satisfaction, including our location, décor, and the services that our colleagues provided. Regarding our Restaurant La Manzana I would like to apologise for the misunderstanding, we open every day... More 

Zug, Switzerland
Level Contributor
381 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This place is as promised - well appointed and functional. The rooms are quite spacious and well equipped. Bathrooms are a bit smallish, but well thought out. The location on Paseo de la Castellana right next to a metro station and close to both the touristic center of town in one direction as well as to government offices and some... More 

Helpful?
2 Thank GranZorro
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your recent. I really appreciate the excellent comments, that I have shared with our staff. They are the principal of our values, a service characterized... More 

Brussels
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I’ve stayed several times @ Hesperia Madrid these last 12 months and it is always a pleasure. Overall, it is a nice hotel but with some unacceptable points for a hotel of this category. Service is OK but not perfect for a 5* Hotel. However, service provided at the restaurant “La Manzana” was the best received during my stay. The... More 

Helpful?
Thank Miles-Stay
Pabl0-Gonzalez, Guest Relations Manager at Hesperia Madrid, responded to this review

Dear Miles-Stay, We regret to learn of the challenges you experienced during your recent visit. At Hesperia Madrid Hotel we continuously strive to offer exceptional levels of service, which in this case it appears we have failed to deliver. Our hotel prides itself on providing five star service, yet in some cases, mistakes can occur. Rest assure, we will take... More 

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