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All 458 Madrid hotels

Holiday Inn Madrid

4.0 of 5 Hotel   |   Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
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Ranked #217 of 458 Hotels in Madrid
A recent review
3 of 5 stars reviewed 3 days ago
Jos8Toledo Toledo, Spain
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349 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toledo, Spain
Top Contributor
96 reviews 96 reviews
67 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed in this Hotel for one night and probably I won´t do it again. Rooms were old fashioned and WIFI connection was poor. The best: Location. Close to the Real Madrid stadium and in the middle of the Madrid financial district. The main entrance is horrible (like in a backyard entrance) and difficult to find for Taxi drivers (Ask... More

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Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

stayed there with my son during a soccer weekend. rooms are clean and spacious, staff was friendly and helpful. unfortunately there were some maintenance work at the pool area so we could not use it. negative were the expensive breakfast buffet and the restaurant but due to the location you have hundreds of locations for breakfast and your evening beer... More

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New York City, New York
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I give it 4 stars for location. The entrance is on a pedestrian plaza, there is a TGIF, Starbucks and various Bar restaurants right outside the door, I usually take Subway to Plaza del Sol and Chueca, but this time I stayed in the area, and was surprised that it is a nice area with alot of shops and restaurants,... More

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Derbyshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed over the bank holiday weekend with husband and child. Positives were breakfast, towels and room ok and clean and tidy. 3 minute walk to stadium to watch Real Madrid. Free safe security. Pool and gym was good. Negatives were the prices in the bar were expensive 4 euros for a small beer. Not enough staff on reception and had... More

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Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid. We take note of all your review to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More

Lincoln, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We're IHG members & after staying in Madrid for 6 nights at a different hotel, we decided to stay here for the final night & paid for it with our points so the room was technically free (but, we're loal members & this is the reward you get) Upon arrival, the female member of staff didn't have our reservation on... More

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear about your comments and that your experience at Holiday Inn was not as good as you expected, we would like to thanks your comments as this always help us to improve. I really want to apologise as during a few days we had a few problems with the connection server that the... More

Leeds, United Kingdom
Senior Reviewer
7 reviews 7 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a family wedding with 2 other families. Hotel is pretty much of what to expect of the Holiday Inn brand. Room was a family room with 2 double beds for the 4 of us, 2 Adults/2 Children and was just about big enough. Room was cleaned daily and bathroom has shower over a bath plus sink,toilet and... More

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, I want to thank you for your feedback. We are pleased to hear that you enjoyed your overall experience with us. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you are planning to visit Real Madrid Stadium "Santiago Bernabeu" or watch a game for Real Madrid then Holiday Inn will be your best option. The hotel is 5 minutes away from the Stadium and close to Restaurants. You can also reach to the downtown in less than 10 minutes in a taxi. The hotel is clean , friendly... More

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and our location. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More

london
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is ideal as a base to explore Madrid. It is very functional and meets the standards expected of Holiday Inn. we were recognised as Platinium Members of the IHG reward programme. Our room was upgraded to a suite, we received a late check out, and complimentary water. The rooms are well maintained and kept clean. The hotel is... More

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear about your comments and that your experience at Holiday Inn was not as good as you expected, we would like to thanks your comments as this always help us to improve. We will be always happy to welcome you at Holiday Inn and to prepare your visit in advance, please do not... More

Huddersfield, United Kingdom
Top Contributor
136 reviews 136 reviews
71 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 15, 2014

The location is next to the footy stadium and the your there is great. Staff in hotel were ok and the rooftop sunbathing is really nice. Pool ok but small. Gym not great. Breakfast was quite good and fresh but not sure about the chicken wings and rice at 8 in the morning. Staff at breakfast need to learn how... More

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid. We take note of all your review to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More

Bristol, United Kingdom
Contributor
19 reviews 19 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 12, 2014

Stayed here recently on business, had a nightmare trying to find the hotel car park as the one outside the front isn't actually the hotel car park, plus driving in Madrid is very difficult. Hotel is nice inside, friendly staff, decent location for food, shops and football ground (if that floats your boat), room was a decent size but just... More

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IHGCare, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear Callumrobin, Thank you for taking the time to express your thoughts and concerns. We are glad you liked the friendliness of our staff. We would like to apologize for the challenges you had in getting to our parking area and if the room was less than satisfactory. Your feedback is very important to us as this continually helps us... More

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Additional Information about Holiday Inn Madrid

Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Madrid 4*
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Also Known As:
Holiday Inn Madrid Hotel Madrid
Madrid Holiday Inn

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