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Holiday Inn Madrid Hotel

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Holiday Inn Madrid

4.0 of 5
Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
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Holiday Inn Madrid
51 traveler photos
Ranked #257 of 456 hotels in Madrid
3.5 of 5 stars 240 Reviews
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Traveler Reviews
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240 reviews from our community

Traveler rating
    46
    110
    65
    12
    7
See reviews for
Families
53
 
Couples
35
 
Solo
31
 
Business
77
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Famagusta, Cyprus
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Superb breakfast, perfect for family and business trips”
4 of 5 stars Reviewed May 13, 2013

Perfect hotel for a business trip, I'm a frequent guest here. Even the basic room is very comfortable & large with excellent facilities; comfortable beds with a choice of hard and soft pillows. Very nice bar in the lounge, free selection of tapas when you drink there Breakfast is superb with an excellent selection

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review
May 14, 2013

Dear Guest, We thank you for your comments. We are pleased to know that you are one our frequent guest and you are happy with our facilities and service. We will continue working to maintain and improve their level of satisfaction. Hoping to welcome you back to Holiday Inn Madrid soon, Yours sincerely Paloma Muñoz Front Office Manager More

Bournemouth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great stay!”
5 of 5 stars Reviewed May 10, 2013

We (2 adults 2 children) stayed at the Holiday Inn Madrid for 4 nights on a recent long weekend break to Madrid. We had a great stay with excellent service and would recommend the hotel to any family or other party wanting somewhere comfortable and restful to stay in Madrid. It's easy to access from the airport with the direct... More

Was this review helpful? Yes
See 4 more reviews by Yakyakyak36 for Madrid
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review
May 13, 2013

Dear Guest, We appreciate you taking the time to share your comments with us. We are happy to read that you enjoyed your stay for differents reasons, location, staff, familiar rooms. We will still working hard to keep good quality of service. Hoping to welcome you back to Holiday Inn Madrid soon, Yours sincerely Paloma Muñoz Front Office Manager More

Porrentruy, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Perfectly appropriate for a business stay”
4 of 5 stars Reviewed April 26, 2013

The Holiday Inn Madrid is a good choice for a business trip in Madrid. It is located right next door from the business district, the conference center and (if you are a soccer fan) from the Bernabeu Stadium. Public transport bring you easily to the city center. The staff was helpful (great recommendations for outside restaurants) and courteous (a special... More

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review
April 28, 2013

Dear Guest, Thank you very much for your comments. We hare happy to read that you enjoyed the location and had a nice stay with us. On the other hand, we would like to inform you that on the near future is planned to make a full refurbishment of rooms including the soundproofing between rooms. Hoping to welcome you back... More

Seattle, Washington
1 review
“Holiday Inn Madrid”
3 of 5 stars Reviewed April 23, 2013

I was expecting more, The hotel was not bad but the service was very poor, the parking system made me go crazy, but the rooms were alright ! I wouldn't come back but for groups of friends is just ok! Is well located and you have access to many stores

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review
Google Translation
April 24, 2013

Estimado/a cliente: Muchas gracias por sus comentarios. Nos gustaría informarle que en breve comenzaremos la reforma integral del hotel con... More

Minneapolis, Minnesota, United States
1 review
“Make sure you dont have to cancel your reservation!”
1 of 5 stars Reviewed April 18, 2013

I booked the Holiday Inn Madrid for April 13th however my business plans changed. I canceled the room well in advance of the cancel deadline only to be charged for the room. Not the best first impression as I was going to rebook for the following week. I was given a bad email address and no answer to the out... More

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review
April 24, 2013

Dear Guest, We appreciate your comments in order to improve our services. We are really surprise to heard that a cancellation charge was made before the cancel deadline and we are going to investigate all this issue to find out what happened, If there is a discrepancy on this matter be aware that money will be refund. Please for any... More

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Toronto, Canada
1 review
“Great for a short stay!”
4 of 5 stars Reviewed April 11, 2013

My family and I stayed at the Holiday inn Madrid in mid September 2012 for 2 nights. This hotel was great… The hotel isn’t right in the centre of Madrid but it was so easy to get round by subway or buses... just a few stops and you’re at The Plaza Mayor. Also, it was about a 3 minute walking... More

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MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review
April 16, 2013

Dear Guest, Thank you very much for your comments. We hare happy to read that you enjoyed the location and had a nice stay with us. Hoping to welcome you back to Holiday Inn Madrid soon, Yours sincerely, Mercedes Santos Executive Secretary More

London
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Perfect for the Bernabeu”
4 of 5 stars Reviewed April 9, 2013

A nice and clean Hotel within a two minute walk of the Stadium, next door to a gym and a few restaurants. The staff are very friendly, breakfast was fine too. Free internet in reception for checking in online etc

Was this review helpful? Yes
MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review
April 10, 2013

Dear Guest, Thank you very much for your comments. We hare happy to read that you enjoyed the location and had a nice stay with us. Hoping to welcome you back to Holiday Inn Madrid soon, Yours sincerely, Mercedes Santos Executive Secretary More

Mumbai (Bombay), India
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
15 helpful votes 15 helpful votes
“Nice and cosy hotel”
3 of 5 stars Reviewed March 21, 2013

It is slightly off the main road and could be difficult to locate if you are going there on your own for the first time. It is very conveniently located though because of proximity to Santiago Bernabeu metro station... Real Madrid fans will love this place.. The Bernabeu stadium is just across the street !! Even for tourists, reaching Sol,... More

Was this review helpful? Yes
See 2 more reviews by AnujkAgarwal for Madrid
MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review
March 26, 2013

Dear Guest, Thank you very much for your comments. We hare happy to read that you enjoyed the location and had a nice stay with us. Hoping to welcome you back to Holiday Inn Madrid soon, Yours sincerely, Mercedes Santos Executive Secretary More

Kano, Nigeria
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Another gem in the park”
4 of 5 stars Reviewed March 19, 2013

As a visitor in Madrid essentially to watch Real Madrid at the Santiago Bernabeu, I found this to be the perfect place to stay. Very courteous staff who encouraged my poor spanish and hospitable. The rooms are very clean, exceptionally comfortable beds and nice cuisine in the restaurant. Don't miss the Thai Massage on the Ground Floor. It's out of... More

Was this review helpful? Yes
MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review
March 20, 2013

Dear Guest, Thank you very much for your comments. We hare happy to read that you enjoyed the location and had a nice stay with us. Hoping to welcome you back to Holiday Inn Madrid soon, Yours sincerely, Mercedes Santos Executive Secretary More

Helsingborg
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Short stop, family room”
3 of 5 stars Reviewed February 25, 2013

We had a transit stop in Madrid on our way further and had selected to spend a day in Madrid. We chose to stay at the Holiday Inn in order to have easy access to/from the airport. Arriving at night, it was a very quick walk from the nearest subway station and upon check in the staff was very friendly... More

Was this review helpful? Yes 1
MadridMercedes, Secretaria de Dirección at Holiday Inn Madrid, responded to this review
February 26, 2013

Dear Guest, Thank you for your comments. We are happy to read that you found our staff pleasant, as we always try to make our guests feel more than welcomed. On the other hand, we are surprised about your comments of our family rooms. As we are one of the few hotels in Madrid which have two beds of 1,35... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • “Metro station” (11)
  • “Very good” (6)
  • “Santiago Bernabeu” (4)
  • “Reception staff” (4)
  • “Nice hotel” (3)
  • “Breakfast buffet” (3)

What travelers search

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  • your staymadridplaza carlos trias bertran 4,madrid,spain 28020

Additional Information about Holiday Inn Madrid

Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#142 Luxury Hotels in Madrid
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Access by Orense Street, 22 /24 ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Madrid Hotel Madrid
Holiday Inn Madrid Hotel
Madrid Holiday Inn

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Holiday Inn Madrid
Plaza Carlos Trias Bertran 4
28020 Madrid
Spain
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