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Holiday Inn Madrid

Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
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Holiday Inn Madrid
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Ranked #273 of 453 Hotels in Madrid
A recent review
4 of 5 stars reviewed 3 weeks ago
DavidGeorge126 Surrey, England
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419 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I have been forced to stayed at this older hotel approximately six different times over the past year due to business with my company. I would never pay nor return to this property if i wasn't required to do so. The lobby looks nice but the rooms are old, dingy, and outdated. The beds are not comfortable and the linens... More 

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Surrey, England
Contributor
18 reviews 18 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed four nights at the holiday inn Madrid Bernabeu as part of a family break over Easter. I knew the hotel well from previous stays over a number of years. It is in a great location, not touristy but with many shops and restaurants close by. I was impressed with the city Metro system that took me from Barajas... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel is in 2min walking distance to the Santiago Bernabeu Stadium. Check-In/Out was fast and professional, nothing to complain. Sometimes a little to expensive compared to the other hotels in the area.

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us for our location and service We will be glad to welcome in your next visit to Madrid. Yours sincerely Paloma Munoz Front Office Manager More 

Geneva, Switzerland
Top Contributor
209 reviews 209 reviews
79 hotel reviews
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed March 30, 2015

The hotel was fully booked, and somehow I was upgraded to a suite, which was really nice (this never happened to me before!). Yes, the hotel is in need of refurbishment and renovation, but still I quite liked it; I would not call it a "luxury hotel" though. Since it is quite badly isolated I think that in summer it... More 

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We would like to thanks your comments as this always help us to improve and to try to resolve any issue or inconveniences they have had on your stay.. Yours sincerely, Paloma Munoz Front Office Manager More 

San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 23, 2015

I was assigned a smokers room and they didn't let me know before hand. Wi-Fi is useless. Half of the TV channels don't work. This works of you want a bed and you are not picky. There are better hotels in Madrid, skip this one of you can.

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We deeply regret to hear that your impression and stay was not as pleasant as you expected. I already took note of all the points you have mentioned in order to take the necessary actions. We hope to have with you a new opportunity to improve our service and facilities, so please feel free to contact me in... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 16, 2015

Stayed here in October overnight as were attending a REAL MADRID match. Just what we needed. Cheap and comfortable. Good wifi. Tgis and starbucks very near. Couldnt find a local shop for bits for the room but we werent bothered as where only there 1 night. would stay again.

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

Brookline, New Hampshire
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 11, 2015

I stayed here for the first time and the room I had on the 5th floor was larger than the typical Holiday Inn room in Europe. It had a couch, a small fridge and I could actually move around the room! It's located near the stadium which has tours, blocks from the Cote D'Ingles mega mall and a Carrefour grocery... More 

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us for our location, facilities and service We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

Warsaw, Poland
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 4, 2015

Very close to Bernabeu stadium and underground station, so ideal if you plan to go for a Real match or visit the stadium. A lot of restaurants and bars close to the hotel. Friendly staff inside the hotel, hotel needs some refereshment on the inside. First time I saw a queue of people for breakfast on Sunday 10am ;-).

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and our location, even if we have a few items to improve you overall satisfaction. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

Senior Contributor
32 reviews 32 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2015

Friendly hotel very close to the underground station. In the surrounding area you can find a lot of very nice restaurants and bars. The buffet breakfast contains also Spanish food like tortilla or churros.

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, I want to thank you for your positive feedback . We are pleased to hear that you enjoyed your overall experience with us We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

Southampton, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 23, 2015

Myself and my two children stayed here last weekend while in Madrid to watch a Real Madrid match, for this reason it was in the perfect location. 2 minute walk to the stadium and close to enough restaurants and cafes to satisfy our needs. Room was nice enough with two big double beds, comfy chair & table, tea & coffee... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us for our location. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Also about your comments of the benefits of Platinum members be aware that as IHG standards you can get upgrades, free... More 

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