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Holiday Inn Madrid

Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
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Holiday Inn Madrid
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Ranked #282 of 453 Hotels in Madrid
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428 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is 1 block from the futbol stadium Santiago Bernabeu, the Metro, shopping clothes and food and the Madrid City Tour hop on and off bus stop. They have a cute restaurant. The walls are thin and you can hear the noise from the city. The staff at the front desk spoke English well. My only complaint was they... More 

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charlstonsc
Top Contributor
110 reviews 110 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The rooms are average, the location is convenient to metro and bus, the bed and pillows need upgrading as well as carpeting. The gym is satisfactory, but the door to access the pool was locked. The hot tub is out of order. This hotel is very close to the stadium of Real Madrid soccer.

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New York, New York, United States
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

The walls are thin, you can hear the people next door. The gym is terrible. Only treadmills. One universal weight machine that was out of order. The outside neighborhood is run-down. Dirt everywhere, broken sidewalks. NO concierge. The employees are very nice. But never helpful. They always say no to my simple requests. ; ( for example; can you change... More 

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Travelers are raving about these Madrid hotels

ADMA-OPCO Offshore
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rain Rain all the way from Fatima Portugal to Madrid. But had a respite in the capital city . After the city tour checked in at Holiday Inn. Above average WIFI kept me busy till a late dinner . Dinner with Spanish wine.There was no need for heating in room.Nice Sleep till 8 in the morning. The Breakfast served prepared... More 

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West Hollywood, California
Top Contributor
70 reviews 70 reviews
27 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Another boring Holiday Inn. If this is your first trip to Madrid, I would definitely recommend that you not stay here, only because it is some distance from the historic center of town, and the sites that you probably want to see. It is not that the hotel is bad, it's just very unremarkable. It definitely is not representative of... More 

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IHGCare, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear Jonathan V, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry to hear our location did not suit your needs. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we... More 

Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I have been forced to stayed at this older hotel approximately six different times over the past year due to business with my company. I would never pay nor return to this property if i wasn't required to do so. The lobby looks nice but the rooms are old, dingy, and outdated. The beds are not comfortable and the linens... More 

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IHGCare, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear JohnnyBravo66, Thank you very much for taking the time to share your comments online. Please accept my sincerest apologies over the broken gym equipment. We are also sorry for the issues you had over the condition of the property. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as... More 

Surrey, England
Contributor
19 reviews 19 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 13, 2015

We stayed four nights at the holiday inn Madrid Bernabeu as part of a family break over Easter. I knew the hotel well from previous stays over a number of years. It is in a great location, not touristy but with many shops and restaurants close by. I was impressed with the city Metro system that took me from Barajas... More 

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your comments of our hotel. We are pleased to hear you enjoyed your stay with us for our location, services and our staff attention Please do not hesitate to contact me direct for further explanation about IHG Members, as we consider you and the rest of IHG REWARDS CLUB MEMBERS as VIP clients.... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed April 10, 2015

This hotel is in 2min walking distance to the Santiago Bernabeu Stadium. Check-In/Out was fast and professional, nothing to complain. Sometimes a little to expensive compared to the other hotels in the area.

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us for our location and service We will be glad to welcome in your next visit to Madrid. Yours sincerely Paloma Munoz Front Office Manager More 

Geneva, Switzerland
Top Contributor
211 reviews 211 reviews
79 hotel reviews
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed March 30, 2015

The hotel was fully booked, and somehow I was upgraded to a suite, which was really nice (this never happened to me before!). Yes, the hotel is in need of refurbishment and renovation, but still I quite liked it; I would not call it a "luxury hotel" though. Since it is quite badly isolated I think that in summer it... More 

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We would like to thanks your comments as this always help us to improve and to try to resolve any issue or inconveniences they have had on your stay.. Yours sincerely, Paloma Munoz Front Office Manager More 

San Francisco, California
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 23, 2015

I was assigned a smokers room and they didn't let me know before hand. Wi-Fi is useless. Half of the TV channels don't work. This works of you want a bed and you are not picky. There are better hotels in Madrid, skip this one of you can.

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Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We deeply regret to hear that your impression and stay was not as pleasant as you expected. I already took note of all the points you have mentioned in order to take the necessary actions. We hope to have with you a new opportunity to improve our service and facilities, so please feel free to contact me in... More 

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