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Holiday Inn Madrid

4.0 of 5 Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
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Holiday Inn Madrid
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Holiday Inn Madrid
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360 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Madrid, Spain
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We had booked this hotel for the days of our moving, and it happened to be one of the few hotels with a free room in Madrid, especially in a convenient area. Apparently, almost everything in Madrid had been sold out for months due to an event going on in the city. The only deal available was a non-refundable 380... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear Samadai, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was given warm welcome upon arrival at the hotel and was given the guest room on the 8th floor at my request enjoying the West-facing views! Our first evening was to have paella meal provided by the restaurant inside the hotel - very delicious! During our busy schedules in Madrid we managed to make our time swimming in the rooftop... More

Was this review helpful? Yes
London, United Kingdom
1 review
1 of 5 stars Reviewed September 23, 2014 via mobile

Room on the third floor opposite the elevator was incredibly noisy. Water can be heard running through the pipes all night. The walls are paper thin. You can hear everything from the corridors, the rooms above, especially the bathrooms from the upper floors. I asked reception for some earplugs - they don't provide any so that guests can still hear... More

Was this review helpful? Yes
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid. We take note of all your review to try to improve our services. All this comments will be send to the management for their review Yours sincerely, Paloma Muñoz Front Office Manager More

Toledo, Spain
Top Contributor
100 reviews 100 reviews
71 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed September 18, 2014

I stayed in this Hotel for one night and probably I won´t do it again. Rooms were old fashioned and WIFI connection was poor. The best: Location. Close to the Real Madrid stadium and in the middle of the Madrid financial district. The main entrance is horrible (like in a backyard entrance) and difficult to find for Taxi drivers (Ask... More

Was this review helpful? Yes
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. Our hotel does review and address these situations very carefully. We hope to offer you more pleasant stay in the future Sicerely, Paloma Muñoz Front Office Manager More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2014

stayed there with my son during a soccer weekend. rooms are clean and spacious, staff was friendly and helpful. unfortunately there were some maintenance work at the pool area so we could not use it. negative were the expensive breakfast buffet and the restaurant but due to the location you have hundreds of locations for breakfast and your evening beer... More

Was this review helpful? Yes
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid. We take note of all your review to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More

New York City, New York
Contributor
15 reviews 15 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 10, 2014

I give it 4 stars for location. The entrance is on a pedestrian plaza, there is a TGIF, Starbucks and various Bar restaurants right outside the door, I usually take Subway to Plaza del Sol and Chueca, but this time I stayed in the area, and was surprised that it is a nice area with alot of shops and restaurants,... More

Was this review helpful? Yes
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, I want to thank you for your feedback and loyalty to IHG hotels. We are pleased to hear that you enjoyed your overall experience with us. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More

Derbyshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 2, 2014

Stayed over the bank holiday weekend with husband and child. Positives were breakfast, towels and room ok and clean and tidy. 3 minute walk to stadium to watch Real Madrid. Free safe security. Pool and gym was good. Negatives were the prices in the bar were expensive 4 euros for a small beer. Not enough staff on reception and had... More

Was this review helpful? Yes 1
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid. We take note of all your review to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More

St Helens, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 28, 2014

We're IHG members & after staying in Madrid for 6 nights at a different hotel, we decided to stay here for the final night & paid for it with our points so the room was technically free (but, we're loal members & this is the reward you get) Upon arrival, the female member of staff didn't have our reservation on... More

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear about your comments and that your experience at Holiday Inn was not as good as you expected, we would like to thanks your comments as this always help us to improve. I really want to apologise as during a few days we had a few problems with the connection server that the... More

Leeds, United Kingdom
Senior Reviewer
8 reviews 8 reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 26, 2014

Stayed here for a family wedding with 2 other families. Hotel is pretty much of what to expect of the Holiday Inn brand. Room was a family room with 2 double beds for the 4 of us, 2 Adults/2 Children and was just about big enough. Room was cleaned daily and bathroom has shower over a bath plus sink,toilet and... More

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, I want to thank you for your feedback. We are pleased to hear that you enjoyed your overall experience with us. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 25, 2014

If you are planning to visit Real Madrid Stadium "Santiago Bernabeu" or watch a game for Real Madrid then Holiday Inn will be your best option. The hotel is 5 minutes away from the Stadium and close to Restaurants. You can also reach to the downtown in less than 10 minutes in a taxi. The hotel is clean , friendly... More

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and our location. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More

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Additional Information about Holiday Inn Madrid

Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Madrid 4*
Number of rooms: 313
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Also Known As:
Holiday Inn Madrid Hotel Madrid
Madrid Holiday Inn

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