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Holiday Inn Madrid

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Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
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Holiday Inn Madrid
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Holiday Inn Madrid
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399 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 of 5 stars NEW

Friendly hotel very close to the underground station. In the surrounding area you can find a lot of very nice restaurants and bars. The buffet breakfast contains also Spanish food like tortilla or churros.

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, I want to thank you for your positive feedback . We are pleased to hear that you enjoyed your overall experience with us We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

Southampton, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Myself and my two children stayed here last weekend while in Madrid to watch a Real Madrid match, for this reason it was in the perfect location. 2 minute walk to the stadium and close to enough restaurants and cafes to satisfy our needs. Room was nice enough with two big double beds, comfy chair & table, tea & coffee... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us for our location. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Also about your comments of the benefits of Platinum members be aware that as IHG standards you can get upgrades, free... More 

Hollywood, Florida
Top Contributor
61 reviews 61 reviews
51 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

The location is reputed not the be the safest in town. The room I had was freezing (many big windows) and the heater couldn't produce enough heat to be comfortable. They provide the minimum of everything : really small soap, no lotion, a little bit of shampoo, 2 sugar packs for the coffee... You need to request for iron and... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear that your experience at Holiday Inn Madrid Bernabéu was not as good as you expected. We would like to thanks your comments as this always help us to improve and to try to resolve any issue or inconveniences they have had on your stay. We hope to have a new opportunity with... More 

Drogheda, Ireland
Top Contributor
83 reviews 83 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Perfectly good hotel. Friendly and efficient staff, clean and comfortable at a reasonable price. If you are visiting Madrid, it's actually very convenient from the airport, only 5 stops down on Metro line 8, getting off at Neuvos Ministerios. 5 mins walk to a large el corte ingles mall and good eating options around the hotel. Nothing special but perfectly... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, I want to thank you for your feedback . We are pleased to hear that you enjoyed your overall experience with us We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

Grays Thurrock, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 16, 2015 via mobile

Quite simple, going to a game then stay here. It is 5 mins walk away from the stadium. From airport take the Metro to Santiago station, the hotel is very close from here and only around 5 euro cost each. The area around the hotel is not great but plenty of places to eat and drink including Starbucks, Tgi and... More 

Was this review helpful? Yes 2
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, I want to thank you for your feedback . We are pleased to hear that you enjoyed your overall experience with us We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

Tolland, Connecticut
Top Contributor
75 reviews 75 reviews
37 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 15, 2015

I would stay here again as I do on my business trips. It is a Holiday Inn. If you want a place to stay and it is neat and clean, stay here. It isn't at the hub of activity in Madrid. That said there are things to do and the subway puts everything close enough. This is a basic hotel... More 

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, I want to thank you for your feedback . We are pleased to hear that you enjoyed your overall experience with us We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

Woking, United Kingdom
Top Contributor
60 reviews 60 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 11, 2015 via mobile

Stayed here as the closest large hotel to Real Madrid stadium. The room was exactly as requested (non-smoking and twin room), it was a spacious room even if a bit dated. Everything fine overall for what we needed.

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, I want to thank you for your positive feedback . We are pleased to hear that you enjoyed your overall experience with us We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

Zurich, Switzerland
Top Contributor
104 reviews 104 reviews
97 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed January 8, 2015

The hotel was near our Madrid branch office such that the location is quite good for me. We were offered a company rate (Wolters Kluwer), but it seems to be quite high and is not really lower than what you can get from IHG. Too bad... One positive point: the room was large. Other than that, it is not remarkable.... More 

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear that your experience at Holiday Inn Madrid Bernabéu was not as good as you expected. We would like to thanks your comments as this always help us to improve and to try to resolve any issue or inconveniences they have had on your stay.. Yours sincerely, Paloma Munoz Front Office Manager More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 5, 2015

Quick! Someone take this hotel to the ER! This hotel has flatlined! I seldom write a bad review. Try to put things into perspective and give establishments a second chance, but... The rooms need a facelift. The location although its best attribute, has little to desire at night. Walkers beware: Hookers and weirdos await you. Try find someone at the... More 

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear that your experience at Holiday Inn Madrid Bernabéu was not as good as you expected. We would like to thanks your comments as this always help us to improve and to try to resolve any issue or inconveniences they have had on your stay. The GM is already aware of the issues... More 

New York City, New York
Top Contributor
68 reviews 68 reviews
26 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed December 3, 2014

The building is old. The halls and rooms are tattered and dirty. Uncomfortable bed, thin old mattress, cheap linens and pillows, dirty carpets and strange odors in the room. And a noise level that is unnacceptable. You can hear the person cough or sneeze in the next room. You can hear the maids talking in the hall and cleaning the... More 

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear about your comments and that your experience at Holiday Inn Madrid Bernabéu was not as good as you expected. We would like to thanks your comments as this always help us to improve and to try to resolve any issue or inconveniences they have had on your stay, and I hope you... More 

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Additional Information about Holiday Inn Madrid

Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Madrid 4*
Number of rooms: 313
Reservation Options:
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Also Known As:
Holiday Inn Madrid Hotel Madrid
Madrid Holiday Inn
Hotel Style:
#142 Luxury Hotel in Madrid

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