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Holiday Inn Madrid

Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
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Holiday Inn Madrid
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Ranked #282 of 453 Hotels in Madrid
A recent review
3 of 5 stars reviewed 2 weeks ago
Marc_Ahrens Frankfurt, Germany
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453 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Frankfurt, Germany
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Close to the Stadium The HolidayIn in the Financial centre of Madrid is quite ok. There are newer Hotels but even so, ist ok. Nice view from the pool, strange is you have to cross the gym to get there, no parking space but a garage is around the corner. Best place because its surrounded from Starbucks ;) the bed... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

Riyadh
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel has what you need for a visit to Madrid. The room was clean, comfortable and moderately but adequately sized. Breakfast buffet was good. The staff were really what distinguished this hotel. The concierge who doubled as a front desk staff was really friendly, expert and helpful. The hotel is located near two metro stations that can get you... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your comments of our hotel. We are pleased to hear you enjoyed your stay with us for our location, services and our staff attention Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely Paloma Munoz Front Office Manager More 

Alloa
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 3 nights and had a great time in a very sunny Madrid. The room was a typical Holiday Inn bedroom, comfy bed and a bathroom. Added benefit of staying here was the fact they have a roof top swimming pool which given the temperatures was a real bonus. We made use of this every day which was... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

Santo Andre, SP
2 reviews
4 of 5 stars Reviewed June 25, 2015 via mobile

Everything was great, except the fact that I forgot a T-shirt at my room, sent an e-mail and nobody answered, like, "yes, it's here", or "no, it is not". But don't get me wrong, the hotel is very comfortable and the employees are extremely kind and polite.

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Also we would like to inform you that after check in our email we have no report of this item lost, please next time write direct to... More 

Tuulos, Finland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 25, 2015

For a 2 night business trip to northern Madrid this was a good choice. The hotel and rooms were clean and in decent condition, but nothing fancy and not new. The personnel was friendly and helpful. My room had an air conditioning, which worked only when the keycard had been insterted to the main electric switch. The walls between hotel... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

Eindhoven, The Netherlands
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed June 25, 2015

The hotel is located in a crucial area for madridistas: Very close to the Bernabeu stadium, to Paseo de la Castellana and its financial center, as well as to many trendy shops, cafes and bars in the district. A nearby metro station connects you with the rest of the city. Even though rooms might need a little updating in their... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

Hull, Yorkshire, England
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed June 12, 2015

Booked this hotel based on its location in relation to the berneabeau stadium as this was the sole intention of the trip. Arrived late on the evening to be checked straight in, on arrival in the room it was apparent we were given a family room (only two adults travelling) due to the 'lovely' clowns and bunk beds that greeted... More 

Was this review helpful? Yes 2
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really happy to hear that you enjoyed your stay, that our location, rooms, and service received was good for you. We hope to have new opportunities in the next future to welcome you back. Best Regards, Paloma Munoz Front Office Manager More 

London, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 2, 2015

I stayed here for 2 nights on a business trip. The staff were courteous and friendly which was good considering my late check in. The rooms are a good size but I would say the decor is outdated somewhat. My biggest frustration was the wi-fi which whilst it was free for guests was also painfully slow and made trying to... More 

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

This hotel is 1 block from the futbol stadium Santiago Bernabeu, the Metro, shopping clothes and food and the Madrid City Tour hop on and off bus stop. They have a cute restaurant. The walls are thin and you can hear the noise from the city. The staff at the front desk spoke English well. My only complaint was they... More 

Was this review helpful? Yes 2
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

charlstonsc
Level Contributor
125 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed May 23, 2015

The rooms are average, the location is convenient to metro and bus, the bed and pillows need upgrading as well as carpeting. The gym is satisfactory, but the door to access the pool was locked. The hot tub is out of order. This hotel is very close to the stadium of Real Madrid soccer.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear kimdave2013, Thank you for being our guest and for taking the time to write your review. We are happy to read that you found our location very accessible to public transportation and to the stadium. However, we’re sorry we fell below your expectations regarding the condition of room and the hot tub. We take all feedback from our guests... More 

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