We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 458 Madrid hotels

Holiday Inn Madrid

4.0 of 5 Hotel   |   Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Madrid to your Saves list
Holiday Inn Madrid
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
70%
Ranked #218 of 458 hotels in Madrid
A recent review
3 of 5 stars reviewed 5 days ago
justnas Rome, Italy
  • Overview
  • Reviews (321)
  • Similar Hotels
  • Photos (67)
  • Amenities
  • Q&A
  • Room tips (18)
  • Location
  • More
Write a Review

321 people have reviewed this hotel

Traveler rating
    69
    150
    79
    16
    7
See reviews for
108
45
33
105
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Rome, Italy
Top Contributor
61 reviews 61 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel was very close to some work meetings. Although it is a 4 star hotel, the breakfast was ok at best, the towels threadbare and the decor done in the early 80's. The walls were a bit thin but I slept ok after a certain hour. The people at the reception were polite and easy to work with. Wifi... More

Was this review helpful? Yes 1
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear about your comments and that your experience at Holiday Inn was not as good as you expected, we would like to thanks your comments as this always help us to improve. We will be always happy to welcome you at Holiday Inn and to prepare your visit in advance, please do not... More

Glasgow, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This place is very good with rooms really clean and staff very friendly. You can travel by bus nos 150 from calle castellana to Sol ( where all the action is) . Bus stop is 200yds from Hotel. €1.50 each way Cheaper than Taxi Metro Santiago Bernabeau als same distance.

Was this review helpful? Yes
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and our location. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More

cork city ireland
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed on wednesday June 18th 2014 in rooms 510 and 515 , We were very happy with the rooms that had 2 double beds in each and were very comfortable. Check in was fast and efficient and we were given free wifi vouchers for each room as we are Reward club members along with 2 free bottles of chilled... More

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are proud to see that you had a pleasant stay with us. Concerning the pool we really apologies for the inconveniences, but due to a some floor refurbishment the opening was delayed a few days. We are also proud to be certainly for you your choice in Madrid for your next stay in our city. Yours sincerely,... More

London, United Kingdom
Top Contributor
71 reviews 71 reviews
38 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 16, 2014

Location is great for business and visiting Real Madrid! Hotel is well equipped, not high end luxury but comfortable and good value. Breakfast is adequate and a good choice. If you want to be in that area then look no further. The Metro works well and is fast to get downtown.

Was this review helpful? Yes 1
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and our location. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More

Fareham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 7, 2014

Stayed for 4 days in late May. Easy to find and extremely close to the Bernebeu. Room was clean and a good size. Staff were helpful and friendly. Excellent selection of different foods for breakfast, we all ate very well. The area was very quiet so we were surprised to find a bustling street of shops and restaurants within a... More

Was this review helpful? Yes 2
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and our location. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More

cheshire
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 12, 2014

Just returned from here and although it was 30 degrees was told the pool/roof terrace is seasonal and wasn't open...however the sign on the door to it read'closed for construction' so somebody has crossed wires...if like me you had selected the hotel for its pool and relaxation terrace its not avliable so my advice would be to find a cheaper... More

Was this review helpful? Yes
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid. We take note of all your comments. And we really sorry that your stay was not as good as you expected but we need to remark that swimming pool just open from Mid of June to mid of September and we have the advise that it... More

Benton, Illinois
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 10, 2014

Great location - Great Staff! The only Spanish word I speak fluently is cerveza. That was not a problem with the front desk as they spoke perfect English. The rest of the staff was so patient with my hand signals and sign language. The hotel is right by all necessary transportation so we got to see a lot of Madrid.

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about your stay in Holiday Inn Madrid Bernabéu We are pleased to hear you enjoyed your stay with us and that you feel you received great service. We are also proud to be certainly for you your choice in Madrid for your next stay in our city. Yours sincerely, Paloma Munoz... More

Cascais
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 2, 2014

Comfortable, quiet, near a huge shopping area with good transport throughout the city and airport. The hotel has family rooms with two double beds and Kids eat free till 12. The hotel is just 5 mins walk from the Bernabeu but very hard to find. If you're going to watch real madrid this is the place to stay although you... More

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid. We take note of all your comments. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More

Manchester
Top Contributor
53 reviews 53 reviews
29 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 24, 2014

We ended up at the Holiday Inn after a horrendous experience at the apartment we had prebooked, We were so pleased to arrive and find the hotel and it's staff very welcoming. The receptionist who checked us in was very helpful as I had only made the booking 30 minutes before. We got an excellent rate even though we booked... More

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about your stay in Holiday Inn Madrid Bernabéu We are pleased to hear you enjoyed your stay with us and that you feel you received great service. We are also proud to be certainly for you your choice in Madrid for your next stay in our city. Yours sincerely, Paloma Munoz... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 24, 2014

Stayed the night here for business. I got a non smoking room and the smell off smoke got worse throughout the night. The walls are thin and every bump and thud wakes you up. The bathroom was not cleaned properly and empty shampoo bottles were left from the previous occupant. The toilet did not flush. I would call this cheap... More

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear about your comments and that your experience at Holiday Inn was not as good as you expected, we would like to thanks your comments as this always help us to improve. We will be always happy to welcome you at Holiday Inn and to prepare your visit in advance, please do not... More

Owners: What's your side of the story?
If you own or manage Holiday Inn Madrid, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay

Been to Holiday Inn Madrid? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Madrid

Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Madrid 4*
Reservation Options:
TripAdvisor is proud to partner with IHG, Priceline, Expedia, TripOnline SA, Booking.com, Travelocity, Orbitz, Hotels.com, Tingo, BookingOdigeoWL, Agoda, getaroom.com, Otel and Venere so you can book your Holiday Inn Madrid reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Madrid Hotel Madrid
Madrid Holiday Inn

67 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (45)
Viewed
Room/suite (10)
Viewed
Bathroom (6)
Viewed
View from room (3)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (1)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Bathroom (2)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (7)
Viewed
Dining (1)
Viewed
View from room (1)
Viewed
Pool/beach area (1)
Viewed
Other (3)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#104 Family Hotel in Madrid #127 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Access by Orense Street, 22 /24 ... more   less 
Number of rooms
313

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer