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Holiday Inn Madrid

Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
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1 room 1 guest
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Holiday Inn Madrid
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464 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Lauderdale, Florida
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I travel to this hotel frequently because of business. This is where my company pays for us to stay. The rooms are not very clean. I always find hair in the bathtubs or the bathroom floors. There is always an issue including the water being tuned off at night from 10pm to 7am. If I had a choice I would... More 

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London, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A pleasant hotel in the financial district in Madrid. It is very close also to the Santiago Bernabeu Stadium of Teal Madrid which is great if you are a football fun. On the + side, the location, the breakfast buffet (very good selection of food), helpful staff and free wifi. On the - side, the room and interior areas of... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

Frankfurt, Germany
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 16, 2015

Close to the Stadium The HolidayIn in the Financial centre of Madrid is quite ok. There are newer Hotels but even so, ist ok. Nice view from the pool, strange is you have to cross the gym to get there, no parking space but a garage is around the corner. Best place because its surrounded from Starbucks ;) the bed... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

Riyadh
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 10, 2015

The hotel has what you need for a visit to Madrid. The room was clean, comfortable and moderately but adequately sized. Breakfast buffet was good. The staff were really what distinguished this hotel. The concierge who doubled as a front desk staff was really friendly, expert and helpful. The hotel is located near two metro stations that can get you... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your comments of our hotel. We are pleased to hear you enjoyed your stay with us for our location, services and our staff attention Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely Paloma Munoz Front Office Manager More 

Alloa
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 4, 2015

Stayed here for 3 nights and had a great time in a very sunny Madrid. The room was a typical Holiday Inn bedroom, comfy bed and a bathroom. Added benefit of staying here was the fact they have a roof top swimming pool which given the temperatures was a real bonus. We made use of this every day which was... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

Santo Andre, SP
2 reviews
4 of 5 stars Reviewed June 25, 2015 via mobile

Everything was great, except the fact that I forgot a T-shirt at my room, sent an e-mail and nobody answered, like, "yes, it's here", or "no, it is not". But don't get me wrong, the hotel is very comfortable and the employees are extremely kind and polite.

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Also we would like to inform you that after check in our email we have no report of this item lost, please next time write direct to... More 

Tuulos, Finland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 25, 2015

For a 2 night business trip to northern Madrid this was a good choice. The hotel and rooms were clean and in decent condition, but nothing fancy and not new. The personnel was friendly and helpful. My room had an air conditioning, which worked only when the keycard had been insterted to the main electric switch. The walls between hotel... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

Eindhoven, The Netherlands
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed June 25, 2015

The hotel is located in a crucial area for madridistas: Very close to the Bernabeu stadium, to Paseo de la Castellana and its financial center, as well as to many trendy shops, cafes and bars in the district. A nearby metro station connects you with the rest of the city. Even though rooms might need a little updating in their... More 

Was this review helpful? Yes
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

Hull, Yorkshire, England
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 12, 2015

Booked this hotel based on its location in relation to the berneabeau stadium as this was the sole intention of the trip. Arrived late on the evening to be checked straight in, on arrival in the room it was apparent we were given a family room (only two adults travelling) due to the 'lovely' clowns and bunk beds that greeted... More 

Was this review helpful? Yes 2
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really happy to hear that you enjoyed your stay, that our location, rooms, and service received was good for you. We hope to have new opportunities in the next future to welcome you back. Best Regards, Paloma Munoz Front Office Manager More 

London, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 2, 2015

I stayed here for 2 nights on a business trip. The staff were courteous and friendly which was good considering my late check in. The rooms are a good size but I would say the decor is outdated somewhat. My biggest frustration was the wi-fi which whilst it was free for guests was also painfully slow and made trying to... More 

Was this review helpful? Yes 1
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We will be always happy to welcome you at Holiday Inn Madrid Bernabéu, Yours sincerely Paloma Munoz Front Office Manager More 

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