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All 458 Madrid hotels

Holiday Inn Madrid

4.0 of 5 Hotel   |   Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
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69%
Ranked #224 of 458 hotels in Madrid
A recent review
4 of 5 stars reviewed 1 week ago
HJohn_JH Leeds, United Kingdom
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340 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Lincoln, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We're IHG members & after staying in Madrid for 6 nights at a different hotel, we decided to stay here for the final night & paid for it with our points so the room was technically free (but, we're loal members & this is the reward you get) Upon arrival, the female member of staff didn't have our reservation on... More

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Leeds, United Kingdom
Senior Reviewer
6 reviews 6 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a family wedding with 2 other families. Hotel is pretty much of what to expect of the Holiday Inn brand. Room was a family room with 2 double beds for the 4 of us, 2 Adults/2 Children and was just about big enough. Room was cleaned daily and bathroom has shower over a bath plus sink,toilet and... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

If you are planning to visit Real Madrid Stadium "Santiago Bernabeu" or watch a game for Real Madrid then Holiday Inn will be your best option. The hotel is 5 minutes away from the Stadium and close to Restaurants. You can also reach to the downtown in less than 10 minutes in a taxi. The hotel is clean , friendly... More

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london
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is ideal as a base to explore Madrid. It is very functional and meets the standards expected of Holiday Inn. we were recognised as Platinium Members of the IHG reward programme. Our room was upgraded to a suite, we received a late check out, and complimentary water. The rooms are well maintained and kept clean. The hotel is... More

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Huddersfield, United Kingdom
Top Contributor
130 reviews 130 reviews
66 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is next to the footy stadium and the your there is great. Staff in hotel were ok and the rooftop sunbathing is really nice. Pool ok but small. Gym not great. Breakfast was quite good and fresh but not sure about the chicken wings and rice at 8 in the morning. Staff at breakfast need to learn how... More

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Bristol, United Kingdom
Contributor
19 reviews 19 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here recently on business, had a nightmare trying to find the hotel car park as the one outside the front isn't actually the hotel car park, plus driving in Madrid is very difficult. Hotel is nice inside, friendly staff, decent location for food, shops and football ground (if that floats your boat), room was a decent size but just... More

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IHGCare, Guest Relations Manager at Holiday Inn Madrid, responded to this review

Dear Callumrobin, Thank you for taking the time to express your thoughts and concerns. We are glad you liked the friendliness of our staff. We would like to apologize for the challenges you had in getting to our parking area and if the room was less than satisfactory. Your feedback is very important to us as this continually helps us... More

Glasgow, United Kingdom
Top Contributor
53 reviews 53 reviews
44 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Not the worst hotel I've ever stayed in but quite basic. The rooms are quite old and stale and need refurbished. The reception area is ok I think it has been refreshed not too long ago. The wheelchair accessible room I was in was alright but had obviously just been made into an accessible room. Not bad but not great... More

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Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear about your comments and that your experience at Holiday Inn was not as good as you expected, we would like to thanks your comments as this always help us to improve. We will be always happy to welcome you at Holiday Inn and to prepare your visit in advance, please do not... More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here with my wife and 2 kids for 2 nights to see a bit of Madrid. We booked it (free) through air miles so weren't expecting 5 star luxury and we had a pleasant enough time. The room had 2 queen size beds and a clean if small bathroom. Not much more to be said. It's a decent bolt... More

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Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear about your comments and that your experience at Holiday Inn was not as good as you expected, we would like to thanks your comments as this always help us to improve. We will be always happy to welcome you at Holiday Inn and to prepare your visit in advance, please do not... More

Newdelhi india
Top Contributor
130 reviews 130 reviews
28 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hotel is very well located with the international airport not being far.Mini market,well known stores like Courtes l`anglese,starbucks & other eating joints close by.The rooms are clean but small with good clean bed linen & towels. The staff do try to understand English & are helpful.The B`fast has a wide range of spainish & American items & also fruits... More

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Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Customer, Thank you very much for your comments about your recent stay at Holiday Inn Madrid Bernabeu. We will continue working to improve our services. Hoping to see you soon with us again, Yours sincerely best regards, Paloma Munoz Front Office Manager More

Kristiansund, Norway
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I came directly from a Holiday Inn in Nashville, TS to this hotel, and the contrast was stunning. At *half price* of the run-down and worn-out hotell I had in Nashville, my room at Madrid Holiday Inn was spotless, new, clean. The breakfast had really good coffee (what *is* it with the US hotels and their ridicolous so called "coffee"?),... More

Was this review helpful? Yes 1
Paloma M, Front Office Manager at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you so much for your review of our hotel, We are pleased to hear you enjoyed your stay with us and our breakfast. We are always happy to read that you feel you received great service. We are also proud to be certainly for you your choice in Madrid for your next stay in our city. Yours... More

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Additional Information about Holiday Inn Madrid

Address: Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Madrid 4*
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Also Known As:
Holiday Inn Madrid Hotel Madrid
Madrid Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#119 Family Hotel in Madrid #127 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Access by Orense Street, 22 /24 ... more   less 
Number of rooms
313

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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