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Holiday Inn Madrid

4.0 of 5
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Plaza Carlos Trias Bertran 4, 28020 Madrid, Spain
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1 room 1 adult
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Holiday Inn Madrid
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524 Reviews from our TripAdvisor Community

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Alloa
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay here when I occasionally have to work in Madrid as it's a quiet area with a decent selection of restaurants and shops. However this time around I'm noticing just how VERY tired the hotel is looking. As a Platinum Elite member of the IHG Rewards Club I was upgraded at check in. I can only dread to think... More 

Helpful?
Thank Bovington-Smythe
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear about your comments and that your experience was not as good as you expected. We would like to thanks your comments as this always help us to improve and to try to resolve any issue or inconveniences they have had on your stay, and I hope you accept now our most sincerest... More 

Lisbon, Portugal
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is a bit old.. I was actually cold in the room, had to raise the AC to 28 degrees and it took a while to get comfortable. The staff was nice and the breakfast also quite complete. When I was there the gym was not working.. And even the hotel is side by side a big gym, they... More 

Helpful?
Thank Miguel F
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We are really sorry to hear about your comments and that your experience at Holiday Inn Madrid Bernabéu was not as good as you expected. We would like to thanks your comments as this always help us to improve and to try to resolve any issue or inconveniences they have had on your stay, and I hope you... More 

Casablanca, Morocco
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were there together with clients for a week-end to attend a football match at the Bernabeu stadium. While it is from walking distance from Bernabeu, it is also located in the business district of Madrid. Rooms are big but everything needs to be changed or renewed starting with the towels (there was holes in it) but also the furniture,... More 

Helpful?
Thank teddybear1026
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team. Our hotel is scheduled for a full renovation, so we hope to offer you a more pleasant stay in the future. Meanwhile, despite being a bit dated hotel, we always try... More 

Rome, Italy
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this hotel several times. Location is incredibly convenient and there is a wide choice of restaurants and pubs nearby. I found it has improved a lot in the past months, thanks to the new management. The continental breakfast buffet is very good, with nespresso coffee and some local delicacies such as tortilla de patatas. Service is very... More 

Helpful?
Thank Flami72
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you for taking the time to share you fabulous feedback with us We will look forward to welcoming you back again soon. Best Wishes, Paloma Munoz Front Office Manager More 

Logan, Utah
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed there Dec. 29th but they failed to credit my IHG Rewards points. I had to send several e-mails to IHG Rewards customer service before I finally received my points several days later. I am concerned that IHG Rewards will also fail to credit my Accelerate Bonus for this stay. Looks like I will have to make several more... More 

Helpful?
Thank utqiagvik
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for tacking the time to write about your recent stay. I am sorry to see your negative feedback due to an issue with your IHG REWARDS points. I ask you our most sincere apologies for all the inconveniences and lost time. Unfortunately the IHG interface has a problem, whereby they are unable to export... More 

Travelers are raving about these Madrid hotels

Melito di Napoli, Italy
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 8, 2016 via mobile

I was in this hotel with my family .Just opposite of the bernabeu stadium, the hotel is located in a commercial zone of Madrid, nice for shopping .Rooms are not 4* : not very clean, very old & damaged internal doors ,no mini bar , no safe box ( available only at the reception ). Good breakfast but nobody at... More 

Helpful?
Thank Higuain125
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, We sincerely regret that your experience has not been as good as you expected. We take note of all the points you mentioned us to take action as necessary We hope to have a new opportunity with you to improve our service and offer you a complete pleasant stay. Yours sincerely Paloma Muñoz Front office Manager More 

Stockholm, Sweden
Level Contributor
4 reviews
4 of 5 stars Reviewed January 2, 2016 via mobile

The hotel is very functional, as expected from Holiday Inn. The service was very good and everybody tried to speak English. One of the kids got sick in the middle of the night and staff was quickly up with clean sheets. The breakfast was good. Areas for improvement are that wifi is limited to one device (additional devices €12/day). A... More 

Helpful?
Thank northridgemattias
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned. Also We would like to inform you that parking is not a facility of the hotel, it does not belong to us and we can only get a discount to our guest. Hoping... More 

London, England, United Kingdom
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 1, 2016

The hotel has a very good location, a few minutes from metro station, shops and the Real Madrid Stadium. The room was good but a bit outdated, everything worked well , except the fridge in my room, it was very old and needs replacement. Breakfast was good, but with the same options everyday.The staff was very friendly and helpful. The... More 

Helpful?
Thank Anderson S
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

Kuwait
Level Contributor
200 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed December 31, 2015 via mobile

It looks old from outside but it is acceptable once you get inside. Lobby is spacious but lacks elegance. Rooms are medium size and wood flooring which makes it clean. I liked the amenities in the room. The reception are friendly and welcoming. There is a shopping center close to it and several known shops in walking distance. I do... More 

Helpful?
1 Thank Hashem A
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank for your opinion! Feedback is very valuable and we thank you. Hoping to welcome you back soon Yours sincerely, Paloma Muñoz Front Office Manager More 

Manhattan, KS
Level Contributor
198 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed December 29, 2015

Room was comfortable (we got a free upgrade), the TV channel selection great (including nice radio stations!). Sleep quality was so-and-so, as the air in the room seemed slightly too dry, but beds were very comfortable. The breakfast was very good. Internet was very slow. The staff was very nice and helpful. Coffee/tea maker in the room was in good... More 

Helpful?
Thank Witoldzio
Paloma M, Director de Recepción at Holiday Inn Madrid, responded to this review

Dear Guest, Thank you very much for your comments about the Holiday Inn Madrid Bernabéu. We take note of all your review and items you have mentioned to try to improve our services. Hoping to welcome you back soon to Holiday Inn Madrid, Yours sincerely, Paloma Muñoz Front Office Manager More 

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