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All 225 Madrid accommodations »

Splendom Suites Madrid

4.0 of 5
Alcala 57, 28014 Madrid, Spain
Hotel amenities
Splendom Suites Madrid
Ranked #13 of 225 Specialty lodging in Madrid
4.5 of 5 stars 22 Reviews
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22 reviews from our community

    Trip type
Traveler rating
    14
    5
    2
    0
    1
Date Rating
Riyadh, Saudi Arabia
Senior Contributor
28 reviews 28 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 17, 2012

I chose this hotel based on the reviews it got. I was disappointed. The room and service were not bad. But I had better service at 3-star hotels. There is little attention to detail here: no hook in the bathroom (what do you do with a used clean towel?). Breakfast: the menu must have been prepared by a kid with... More

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Patricia Canes, Director Comercial at Splendom Suites Madrid, responded to this review
May 25, 2012

Thank you for taking your time and share your experience. We take all feedback seriously and sincerely regret that we did not meet your expectations. Patricia Canes pcanes@splendomsuites.com More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed May 1, 2012

We stayed in Splendom for a week for New Year. We were 2 adult couples and 2 young kids. The hotel was still being built and there was no b'fast room. However it was not a problem as there are so many cafes and res taurants basically next door. The location is perfect- right next to the beautiful park and... More

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Patricia Canes, Director Comercial at Splendom Suites Madrid, responded to this review
May 3, 2012

Thank you so much for your review. Regarding the building issues mentioned, we would like to apologise for the inconveniences caused to you. We were finishing the refurbishment of the place and therefore we might have lacked some touches. As per the breakfast, we are glad to inform you that we have now a lounge bar serving them as well... More

Weston, Florida
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 18, 2012
1
person found this review helpful

I chose Splendom Suites based on previous reviews, and I was pleasantly surprised by the place. The whole staff could not have been more helpful and eager to please, especially Felipe at the Reception desk. He handled our restaurant reservations and recommended best places to goLocation is greta right between the Puerta de Alcala and Cibeles Fountain, on Salamanca. If... More

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See 7 more reviews by Luis S for Madrid
Patricia Canes, Director Comercial at Splendom Suites Madrid, responded to this review
April 22, 2012

Thanks for sharing your experience. First off thanks for trying us out and your kind words about our staff. We are happy you enjoyed your stay with us and we apologize about the remodeling but as a new brand property we had some minor details just to be perfect! Hope to have you back soon !! More

Christchurch, New Zealand
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 13, 2012

These apartments are centrally located, well furnished, clean and with great service from concierge and cleaning staff.

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Patricia Canes, Director Comercial at Splendom Suites Madrid, responded to this review
April 22, 2012

Our customer's comments are always valuable for us in order to keep improving our services. We are glad you enjoyed your time at Splendom Suites and we look forward to having you again with us. More

Scotland
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 13, 2012

Excellent central location and well appointed apartments. Have stayed here several times when in Madrid for business and with family for a trip

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See 4 more reviews by KT34 for Madrid
Patricia Canes, Director Comercial at Splendom Suites Madrid, responded to this review
April 22, 2012

First we would like to thank you so much for your loyalty . It was an absolute pleasure to accommodate you and your family . Please let us know about the next time you will be styaing with us. Patricia Canes pcanes@thesuitesgroup.com More

London, UK
Contributor
20 reviews 20 reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 12, 2012

Where to start ... Location - easy access by car, metro, sightseeing tours or bus (we drove from Granada and found hotel easily - no city stress, we used metro 50m away, airport bus 50m) Appartment - spacious, stylish, separate lounge / sleeping areas for kids / adults, even dining table and kitchen Service - 6th flr multi-functional lounge /... More

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Patricia Canes, Director Comercial at Splendom Suites Madrid, responded to this review
April 22, 2012

Thanks for the wonderful words !! We are delighted to hear that you and your family enjoyed your stay with us. One of our main goals is make you feel like at home specially when travelling with kids. Thank you for writing and please stop by soon in Madrid or Barcelona! Patricia Canes pcanes@thesuitesgroup.com More

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed April 11, 2012

On my second trip to Madrid, I stayed at the Spendom with my husband. Other than the traditional Easter Week rain, I had a wonderful time largely due to the fabulous staff, comfortable room, and excellent location of this great, small hotel. We ate breakfast daily at the restaurant on the 6th floor---a great selection of traditional Spanish dishes, as... More

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Dallas, Texas
2 reviews
1 of 5 stars Reviewed March 28, 2012

I stayed five nights with my family. We noticed A/C was not working in the first room we are given. We were told to stay one night there. Next day we had to pack again and move to second room. We could not use dishwasher without dipping off circuit breaker constantly in the second room. The promise( the hotel will... More

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Patricia Canes, Director Comercial at Splendom Suites Madrid, responded to this review
March 30, 2012

Thank you for your comments. Clearly we were not perfoming to our usual standards and for that, I sincerely apologize. I have reviewed your feedback in detail and you were correct about the dishwasher that exceptionallyeas not working but our cleaners washed them most of the days (is fixed already) We take all feedback seriously and sincerely regret that we... More

Marbella, Spain
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 15, 2012 via mobile

There's nothing I did not like about this hotel and I am sure I will be back every time I visit Madrid. I don't think I will get better value from my money. Perfectly connected with Cercanias if you are coming from the airport or Atocha. I did not have breakfast there so I cannot comment on that.

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Patricia Canes, Director Comercial at Splendom Suites Madrid, responded to this review
March 22, 2012

Thnak you for sharing your great comments. We are happy to hear that you had a good experience with us and we are looking forward to see you again! More

Jalon, Spain
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 12, 2012

fabulous location, walking distance to the park, the Prado, grand via, and easy for hailing a cab. the bedrooms are not spacious but this is a city, space is at a premium, they wedge the biggest furniture in to the rooms that they possibly can and then pile on the finishing touches, lots of silver and shine and velvet.. lush... More

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See 2 more reviews by Sarah R for Madrid
Patricia Canes, Director Comercial at Splendom Suites Madrid, responded to this review
March 22, 2012

We really appreciate your wonderful remarks. Our goal is that you and your family feel like at home so we look forward to welcoming you back soon. More

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Additional Information about Splendom Suites Madrid

Alcala 57, 28014 Madrid, Spain
Price Range: PLN: $$$

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