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Emperador Hotel Madrid

4.0 of 5 Gran Via 53, 28013 Madrid, Spain
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Emperador Hotel Madrid
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1,122 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Top Contributor
51 reviews 51 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars NEW

We stayed in the Emperador for several days for a conference. They did a very good job in handling a large group of people. We had a standard room and it was roomy by Madrid standards... however, we were assigned an accessible room, so it may have been larger than the norm. We had an internal facing room on the... More 

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Arizona
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Great location, comfortable beds and quiet room (407). However, no free internet, room service until after 7 a.m., iron in room, and no coffee in room was a deal breaker for us. Rooms were extremely hot and no working fan unit (it only blew hot air, even on a cold setting). We had to keep our window open at night.... More 

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Edinburgh, Scotland
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed for 3 nights in February. Bed was comfy and room adequate. Got a bit hot during the night so we had to leave the window open. Breakfast was good though could get a bit repetitive if you were there for longer than a few days I imagine. Staff were helpful and location is excellent. They seem to be... More 

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Hastings, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed at the Emperador in February. The rooms were super hot can't imagine what they would be like in the summer. No wifi in the rooms is poor for a 4 star hotel. Asked staff for recommendations on restaurants and places to visit, yet they were not very helpful at all. During our stay they were carrying out maintenance on... More 

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Granada, Spain
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved this hotel! It was right in the middle of everything, staff were amazingly helpful, room was MASSIVE and everything very clean. Our room was 'only' a club room but it had a balcony overlooking the main street and on our first night there we went out in the cold and looked down over everything and became part of that... More 

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EmperadorHotel, Director de Relaciones Públicas at Emperador Hotel Madrid, responded to this review

Dear Mrs. Susanfrancis29, Thank you for taking the time to share your experience at Hotel Emperador in Madrid. Your opinion is very important for us, as it helps us to improve our services and facilities. Thank you also for your positive comments about our rooms, cleanliness and staff. Our team really appreciates your kind words. All staff in Hotel Emperador... More 

Tel Aviv, Israel
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Very nice breakfast. We stayed with a baby and they had a good baby cot nicely made. Wide enough elevator for the stroller. Recommend to upgrade the room. Not expensive and the regular rooms are small and face inward with inner windows. Excellent location.

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EmperadorHotel, Director de Relaciones Públicas at Emperador Hotel Madrid, responded to this review

Dear Mr. Yoav A., First of all, we'd like to thank you your confidence choosing Emperador Hotel in your visit to Madrid, as well as by his time in writing his opinion on Tripadvisor and share it with all users. Your comments encourage us to improve and to maintain our standards of quality in order to satisfy the customer expectations.... More 

Midlands
Contributor
12 reviews 12 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel situated on the Grand Via the main road into Madrid with easy access by car or even easier by the metro as the station is right outside the hotel (depending on your baggage). On entering the hotel the entrance is very eye catching, check in was only accompanied by a very short wait whilst the room was checked. The... More 

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 19, 2015 via mobile

Poor 4 star hotel with high prices for a room. 2 star breakfast, old furniture and noisy rooms (feel like stay in the road). Unfriedly bartenders. Very slowly elevators. Only good thing the position on Grand Via.

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EmperadorHotel, Public Relations Manager at Emperador Hotel Madrid, responded to this review

Dear Guest, Firstly, we would like to thank you for your stay at Emperador Hotel in Madrid and for dedicating some minutes of your time on TripAdvisor. We always appreciate to receive feedback from our clients as this helps us to continously improve our service and quality level. We regret to hear that your expectations with our property have not... More 

Fort St. John, Canada
Top Contributor
120 reviews 120 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 18, 2015 via mobile

perfect location on the busy Gran Via. Everything you need is accessible in the area - restaurants, shopping, people watching ect. No shortage of things to do in this area. The hotel entrance and lobby is lovely and says 'classy' - check in was professional and a little more lengthy but I noticed this all over Spain. The staff we... More 

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Laytown Co Meath
Top Contributor
144 reviews 144 reviews
34 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed January 17, 2015

We stayed at this hotel last weekend and we had a wonderful time. The rooms are spacious and comfortable. The are very professional and helpful.The hotel is in a great location with easy access to public transport. There is a charge for wifi in the room but in the bar and around reception it is free. The hairdryers in the... More 

Was this review helpful? Yes 1
EmperadorHotel, Public Relations Manager at Emperador Hotel Madrid, responded to this review

Dear Catriona_1980, Thank you for taking the time to share your experience at Hotel Emperador in Madrid on TripAdvisor. Your feedback is very important for us, as it helps us to improve our services and facilities. First of all, we appreciate your positive remarks about your recent stay with us. We are very happy to know that you had a... More 

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Additional Information about Emperador Hotel Madrid

Address: Gran Via 53, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $
Hotel Class:4 star — Emperador Hotel Madrid 4*
Number of rooms: 232
Reservation Options:
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Also Known As:
Madrid Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Style:
#90 Luxury Hotel in Madrid
#116 Family Hotel in Madrid
#120 Romantic Hotel in Madrid

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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