I had booked this hotel through a high quality Spanish travel agency (Viajes El Corte Ingles) and though they don't work with hotels not reaching a particular standard I was a bit scared after reading some of the reviews here. We intend to visit Madrid next July with some friends so I was looking for a hotel with exterior swimming... more

Has been a real good time. Nice Bar with free drinks, Sauna and a swiming pool on top of the building. Located at Gran Via. Good to reach all famous places by foot or METRO more

Great Hotel! Excellent location.. right on Gran Via and 5 mtrs away from 'Santo Domingo' Metro station. Staff was very helpful and spoke very good english. Standard rooms are not very spacious but nicely decorated and very clean. Bathroom was nice and spacious tough. Buffet breakfast was very abundant and it included various types of cereal, bread, cheeses, cold cuts,... more

I'm astonished at the hotel manager's response to the Florida couple's complaint about the non-existing heating in the bathroom, since we experienced exactly the same. There is a small radiator under the sink which didn't work. The room is heated by the air-condition system but not very effectively either. There was one exceptionally polite and helpful older receptionist after my... more

My wife and I stayed here for 2 nights from 10/20 through 10/22. I was very disappointed at the service. This is considered a 4 star hotel but the service was absent. We walked through the lobby multiple times and nobody said hi to us. The room was too small and the bathroom was very cold. The heat only worked... more

I traveled with my two friends to Madrid, we are all in past thirty but not close to 50 years of age. We decided to stay at the Emperador Hotel for one very simple reason, we were going to be there during Aug and Sept and needed a pool. This was the only hotel is a great location with a... more

i stay in this hotel 5 days, very nice hotel . very close to the metro ,close to the shopping street and restaurant . room are nice and clean. staff are good. the breakfast is good. i advice every one who visit madrid , use the metro to "discover" Madrid. more

I first stayed at the Emparador in the 80's and am glad to say it's one hotel where the recent update has worked wonders. Firstly the location really can't be bettered, Gran Via in the very heart of this fabulous city. Reception and bar are lovely and very comfortable. Staff were very helpful (I wasn't pleased with my room, no... more

I really loved this 4 star hotel, great location within walking distance to major attractions and great food places. We took a taxi to and from the airport as we didnt want to be traipsing around with a LO of 16 months. The only thing i could complain about is the breakfast for the price was a bit samey and... more