My wife and I stayed here for 2 nights from 10/20 through 10/22. I was very disappointed at the service. This is considered a 4 star hotel but the service was absent. We walked through the lobby multiple times and nobody said hi to us. The room was too small and the bathroom was very cold. The heat only worked... more

I traveled with my two friends to Madrid, we are all in past thirty but not close to 50 years of age. We decided to stay at the Emperador Hotel for one very simple reason, we were going to be there during Aug and Sept and needed a pool. This was the only hotel is a great location with a... more

i stay in this hotel 5 days, very nice hotel . very close to the metro ,close to the shopping street and restaurant . room are nice and clean. staff are good. the breakfast is good. i advice every one who visit madrid , use the metro to "discover" Madrid. more

I first stayed at the Emparador in the 80's and am glad to say it's one hotel where the recent update has worked wonders. Firstly the location really can't be bettered, Gran Via in the very heart of this fabulous city. Reception and bar are lovely and very comfortable. Staff were very helpful (I wasn't pleased with my room, no... more

I really loved this 4 star hotel, great location within walking distance to major attractions and great food places. We took a taxi to and from the airport as we didnt want to be traipsing around with a LO of 16 months. The only thing i could complain about is the breakfast for the price was a bit samey and... more

Nice and beautiful hotel..Its located right in the center..Shopping street "sol" is just a few kms away...The swimming pool was just awsome and the view from the 10th floor looked really nice!! Breakfast was nice as well.. more

We stayed at the Emperador for 3 nights in September '09. It was a great stay in a beatiful hotel, very clean and the rooftop pool is a huge plus, the location could also not have been better bang in the middle of the grand via. One thing I would advise against (unless you have an unlimited budget) is eating... more

I came here for 3 nights alone in June 2009 and everything was fantastic. The room was spacious with a massive bed and the bathroom was huge! It even had two showers, but i only used the bath one. Everything about it was clean and comfortable. A big tv screen was mounted on the wall in front of the bed... more

Got a great deal for this hotel (£100 per night for a family room) and certainly didn't regret it. Got a swimming on the roof along with a bar and sun lounge area. Cocktails on the roof very good but expensive - e.g. mojito (delicious) but c£12 each. Very central to Madrid so stacks around it - don't use the... more