This isn't a 4* hotel. There's no wi-fi, no tea and coffee facilities in my room, no iron or trouser press, and the reception staff do the bare minimum. I was given a smoking room initially despite booking non-smoking, and when I returned to ask for my room to be changed, no apology was given - it was as if... More

I was on a tour which stayed in this hotel. The hotel is in a great location if you plan to watch Real Madrid but as I wasn't I thought the area was dull and out of the way. The hotel itself was clean but my room on the 2nd floor was extremely noisy and pretty barren inside. I also... More

I was part of a tour group but traveling on my own. The hotel is located very close to the stadium - don't be put off by this as there was a game on the night I was there and I didn't hear a thing. It's close to the metro and on most bus routes. Clean and comfortable room with... More

The hotel is comfortable and staff members a reception are very nice. Breakfast is usually not included in room price as well as internet. rooms are big and well equipped but temperature inside is very hot and central AC system does not make teh guest control the temperature. During breakfast you can use 1 hour wifi connection for free. Through... More

This is a 3-star hotel - very average. It is clean and comfortable, but not a lot more. The staff is average (not terribly nice or helpful, not not unhelpful), the breakfast is average (and expensive - 16 Euros), the comfort of the beds is average and the location is average (unless you are going to Bernabeu stadium). There is... More

I booked a room with 2 single rooms and I got a queen bed so it was disapointed. Very good location if you go to see Real Madrid More

I chose this hotel because its closeness to the stadium, it is a 10 minutes walk. If you go to a soccer match, this is the perfect location. The hotel is clean, good service, great location a good price. More

Staying for two nights here was fine. Comfortable room and bathroom. Excellent breakfast to set you up for the day. My ony grumble - and it's a big one - concerns Internet access in the room at 7 Euros per hour (for the first hour...). A ridiculous charge and enough to put me off choosing Rafael Hotels again. Starbucks directly... More