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Melia Castilla

4.0 of 5 C/ Capitan Haya 43, 28020 Madrid, Spain
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Certificate of Excellence 2014
Melia  Castilla
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959 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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There are newer reviews for Melia Castilla
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New Delhi, India
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 7, 2014

A bit away from the city centre, this hotel, gives the feel of an 'old hotel'. The rooms although spacious and functional, are certainly not modern. However, the service is excellent, although again the free internet connection was erratic. The staff is courteous and helpful. Somewhat unusually, however, for such a hotel, the food is excellent. The breakfast spread in... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your recent visit, your comments and for sharing them to other guest. We celebrate you had and excellent experience with service and food in our two different restaurants. I will be delighted to share some minutes with you in your next visit to the hotel. It´ll be a pleasure. Yours sincerelly Javier Alcalde Javier... More 

Port Matilda, Pennsylvania
Top Contributor
53 reviews 53 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 6, 2014

We just recently stayed here for a business meeting scheduled within the hotel. The staff was very helpful and spoke excellent English. The breakfast was included with our hotel cost, perhaps as part of the conference package. The breakfast was huge with many selections. We upgraded to a premium room. The room was huge for European standards. The beds were... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Sarah, Thanks so much for your kind comments about your recent visit to the hotel. We try to make you feel as confortable as possible and we celebrate that you had an overall pleasant experience. We are working hard to improve our facilities. we´ve already made important changes and I hope you´ll enjoy new changes coming soon in your... More 

Edinburgh, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 4, 2014

We stayed here for the Barcelona vs Madrid Game. Metro station is 5 minutes away. Staff was very helpful and friendly and we will stay here again if going back to Madrid. Breakfast seems to be at the steep end and thus we had breakfast in the city. We did not get the opportunity to have a swim in the... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thank you very much for your kind reviews and for sharing them with other users of Tripadvisor. Concerning meals, your next visit, I recommend you our restaurant L'Albufera, specializing in rice, which I do not doubt will surprise you. It's also worthwhile. We look forward to welcoming you back soon. Javier Alcalde More 

Italy
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 26, 2014 via mobile

The hotel appears to be a big anonymous conference oriented structure, located in an area which is highly commercial during the day, but rather desolate at night. If, and when, you meet the personnel, they will be kind and attentive, but in general, you will go in and out of the hotel absolutely unnoticed. One of my suitcases "lost" its... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Firstly we are very pleased with your detailed description and your nice advices. We are very proud of our personalized The Level, a exclusive service to provide you experiences which exceed your expectations. Thanks again to share your experience with all users and we look forward to welcoming you soon. Receive a cordial greeting. Javier Alcalde More 

Paris, France
Contributor
18 reviews 18 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 23, 2014

On tuesday october 21st 2014, I couldn't find pineapples to eat during my breakfast. The hot chocolate is a real one. I could sleep very well in the big bed. Staff is very helpful and skilled. Very good network for wifi.

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Maximilia, Thanks in advance for your nice advices and do not hesitate we'll keep in mind your recommendation to improve. You'll find the pineapples in your next visit. We look forward to welcoming you back soon. . Javier Alcalde More 

Rapid City
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 22, 2014 via mobile

Easy to get to this hotel from the airport. Purchase a Madrid tourist pass, which you can do online ahead of time. Pick up the pass, just by the entrance to the Metro. Take the 8 Metro to Columbia stop. Then, transfer to line 9 and get off at Plaza de Castilla. It is a short, 3 to 4 block... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, It's a pleasure to receive such a detailed description of our location and facilities. We realize that you found what you were looking for which is useful to the other users of Tripadvisor. Thanks and we expect you asap. Best regards. Javier Alcalde More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 22, 2014

Melia Castilla was a lovely hotel. The rooms were spacious and very clean. The pool area was quaint, with a nice bar overlooking the pool. The staff was friendly. The only downside is the location on the weekend.

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, You make us very happy with your nice comments. On the other hand we have a very good location and well communicated with down town and the airport, It takes no more than 15 minutes. We expect you return soon. Best regards. Javier Alcalde More 

Marco Island, Florida, United States
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 12, 2014

This chain has excellent hotels and expected this one to be up to reputation. it did not disappoint. Staff is eager to make your stay comfortable. It came with a complete breakfast buffet and food was top notch. Many choices on continental and hot breakfast tables. It is popular with those staying at hotel but there were always open tables.... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assitant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your kind comments and thanks so much for consider us one of the top hotels in Madrid. We hope to see you back very soon in the city and, of course, at The Melia Castilla !! You´ll find us to your entire disposal. Warmest regards. Javier Alcalde More 

Auckland Region, New Zealand
Top Contributor
74 reviews 74 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 11, 2014

If you're on a business trip this hotel is good. Lots of airline crew stay here. Breakfast is comprehensive. Plenty of reasonable to cheap cafes and restaurants sround so you don't have to eat or drink the expensive hotel stuff. it's close to an hour to Plaza Mayor. Stay closer if you want evening life.

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your comments . We suppose you came on business and we celebrate you enjoyed our facilities. We are inside the city, in the north part of Madrid, not far from the airport (20 min. by car aprox.) and not far from down town (15 - 20 min by subway through direct lines 1 and... More 

Chennai (Madras), India
Contributor
13 reviews 13 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 9, 2014

I stayed at the hotel for 5 days at the beginning of September and it was a very pleasant experience. All the staff from the reception to housekeeping were friendly and attentive. I had help from both reception and backroom staff with my booking even before I arrived in Madrid. I was traveling with my family and they had a... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your kind comments. Families are very important for the hotel and we celebrate that you spent nice days during your recent visit with yours. I´ll tell all the staff about your comments: service is one of the most important aims at the hotel and everybody works to offer and excellent service. Hope to see... More 

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Additional Information about Melia Castilla

Address: C/ Capitan Haya 43, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Castilla 4*
Number of rooms: 915
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Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla
Hotel Style:
#11 Business Hotel in Madrid
#25 Family Hotel in Madrid
#31 Luxury Hotel in Madrid
#33 Romantic Hotel in Madrid

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