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Melia Castilla

4.0 of 5 C/ Capitan Haya 43, 28020 Madrid, Spain
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Certificate of Excellence 2014
Melia  Castilla
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1,005 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Melia Castilla
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Buffalo, NY
Top Contributor
150 reviews 150 reviews
36 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Melia Castilla is a good hotel, better than average. But what brings it down a little is that its location is a bit far from the center of Madrid and the many of the main attractions (Prado, Royal Palace etc.) We stayed at the hotel in the beginning of November and the room price was very good for a... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your recent visit and your kind comments about the hotel. We realise that you had a nice experience during your recent visit. On the one hand we celebrate your positive comments about facilities and meals; on the other hand we conveyed our regret for not meeting your expectations in terms of location. We hope... More 

Rio Verde, Arizona, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location near everything downtown.Outside appearance can be deceiving,once inside,they blow you away! Just the elevator alone sets the tone for the rest of the place. Little things like a clean,polished,well working elevator. Great food,expensive,bit,,,,,,,,,,,,,,you get what you pay for. Will always look for Gran Melia's where ever I go. Ron

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Ron, Thanks for your kind comments that encourage us to continue working hard for our customers. Hoping your return soon, receive a cordial greeting. Javier Alcalde More 

College Station, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 17, 2014

Stayed at this hotel in October 2014 as part of a large conference. The hotel is a bit dated (both public areas and private rooms) though lobby set-up to give grand impression. It appears as though renovations are planned, so hopefully this will soon be addressed. I stayed at a premium room and it was quite large and extremely comfortable.... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your recent visit the hotel and your kind comments. It´s been a fantastic experience for us reading your experience, check that your enjoyed many things and check that there are some aspects to improve. We´ll work hard. It´ll be fantastic see you back at The Melia Castilla. You´ll find us again to your entire... More 

Renfrew
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

We stayed here for our 45th wedding anniversary as a treat.We had to have a room change due to cracked tiles on the bathroom floor Room 4146? We moved to a premium room at no extra cost and It was superb from start to finish.( Room 1255) The breakfasts were sublime , the staff were excellent . especially the front... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Client, We appreciate your wonderful comments about our staff and we are very pleased you've chosen our hotel to celebrate your 45th wedding anniversary. We look forward to welcoming you back soon. Best regards. Javier Alcalde More 

Tijuana, Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 6, 2014

On the outside it looks a little old, but on the inside it is actually quite nice, it has a nice lobby. The service is really good and it is clean. I think they should really focus on getting the exterior remodeled and I think it has a great location.

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your recent visit and for sharing your experience to other visitors. I celebrate you enjoyed the experience inside the hotel and your comments about rooms and staff. As you checked, we´re making changes to upgrade the hotel facilities: at the lobby area, bar and restaurants, meeting room areas and rooms. ´Thanks so much for... More 

Miramar, Florida
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 5, 2014

Despite it is a huge hotel, the service was excellent. As in other Melia Hotels, the Customer Service Concept is very weel understood by all the employees. The hotel is close to La Castellan Blvd, so it is easy to go everywhere. The Bernabeu is walking distance and the Chamartin station is 5 minutes from there. They have all kind... More 

Was this review helpful? Yes
Javier_Alcalde, Adjunto a Dirección at Melia Castilla, responded to this review

Dear guest, Thanks so much for recent visit to Melia Castilla hotel, your comments about service, restaurants and sharing your experience to other guest. It will be a pleasure see you back in your next visit to the city. We´ll work hard to improve and get your five points next time !! Yours sincerelly. Javier Alcalde Assistant Manager More 

Rome, Italy
Top Contributor
69 reviews 69 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 2, 2014

I have been there in the month of november. The hotel is very big and I was stunned from the number of lifts. There are five (?) on one side, and two on the other side. These other two are less used (they are called with a different button) and are also panoramic! When many people are waiting for the... More 

Was this review helpful? Yes
Javier_Alcalde, Adjunto a Dirección at Melia Castilla, responded to this review

Dear guest, Thanks so much for your kind comments and your recent visit to the hotel. It´s no usual people speaking about our lifts but I celebrate these. As you say we offer seven lifts for guests. Two of them are panoramic and you can enjoy city and swiming pool views. More than 94% ot the rooms are non smoking... More 

Buenos Aires, Argentina
1 review
5 of 5 stars Reviewed November 25, 2014

I've been staying at this Hotel for the last 20 years, I have to travel to Madrid often and my company always sends us to this Hotel. We are glad that this keeps happening because we feel like home. Everytime we get there they receive us with a smile and everybody is aware to our needs. The Hotel is always... More 

Was this review helpful? Yes
Javier_Alcalde, Adjunto a Dirección at Melia Castilla, responded to this review

Dear Adrian, Thanks so much for your kind comments and sharing your experience to other visitors. We feel really proud about your words when you say that you are feeling during these 20 years like home. That´s our aim !! I will tell all the staff about your words and specially to Antonio and Jesus. We´ll go on working on... More 

Padua, Italy
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 20, 2014 via mobile

Considering the price I think this hotel has got a lot of space for improvement, expecially from the service point of view. The service is average (they did not change the towels despite my clear request and put them again in the bathrpom badly folded) personell is not expecially helpful or friendly and you need to ask for everything. On... More 

Was this review helpful? Yes
Javier_Alcalde, Assistan manager at Melia Castilla, responded to this review

Dear Ben, Thanks so much for your detailed comments about the hotel and thanks for all the positive aspects that you enjoyed during your last visit to the hotel. I would like to apologize for your feelings about service. We consider service one of the most important aspects for a fantastic experience at the hotel. I´m sure you´ll enjoy a... More 

Pune, India
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2014 via mobile

My first visit to Spain was delightful - Melia Castilla contributed. The rooms are well appointed - there is a door between the bed area and the entry + bathroom section. Would allow privacy and comfort for two. The breakfast layout is thoughtful - where a larger traffic would not interfere so much if in a hurry. The Real Madrid... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Yesheen, We are delighted to have contributed to make delighting your recent experience at the Melia Castilla. Thanks so much for your kind comments and for sharing them to other guest. We´ll work hard to make a five points experience in your next visit . Yours sincerelly. Javier Alcalde Assitant Manager More 

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Additional Information about Melia Castilla

Address: C/ Capitan Haya 43, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Castilla 4*
Number of rooms: 915
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Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla
Hotel Style:
#10 Business Hotel in Madrid
#21 Family Hotel in Madrid
#26 Luxury Hotel in Madrid
#32 Romantic Hotel in Madrid

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