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Melia Castilla

#41 of 452 Hotels in Madrid
Certificate of Excellence
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C/ Capitan Haya 43, 28020 Madrid, Spain
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1 room 1 guest
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1,269 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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There are newer reviews for Melia Castilla
See the most recent reviews
Madrid, Spain
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 19, 2015

This hotel is quite beautiful and clean. If ur going for the pool ... not soooo much recommended as it is too small and not so much space to sun tan. The room is superb...big...clean...nicelly sized. The pool has a small bar which almost never has someone there to help...so u might dehydrate before they serve u some water. Haha.... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Mila, Thanks so much for your recent visit and kind comments about the hotel. I celebrate you had enjoyed the hotel experience and I would like to apologize for your swimming pool experience. It´s not the standard at Meliá Castilla Hotel. Service is one of the most important items for us. We´ll be delighted to see you back again... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 17, 2015

Just had a three-day conference in this hotel. * Suitable for big conference or company annual meeting. There are plenty of big conference rooms which can hold more than 50 people. * Very nice staff members. I found my VGA adapter disappeared two minutes before my presentation... :( I asked for help and they found me an adapter right before... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, It's very good to receive such a wonderful comments like yours. You encourage us to follow working hard for our clients. Thanks also to share them with other users. We look forward to welcoming you soon. Best regards. Javier Alcalde More 

Trondheim, Norway
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 16, 2015

Ok business hotel with good meeting facilities, although a bit anonymous. Room was large, comfortable and clean. Ok standard, but not more than expected. Breakfast was ok as well, with varied selection of foods, but not much more than average. Friendly, professional staff.

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Arne, Thanks so much for your recent visit to the hotel and sharing your experience to other guests. We desire to offer our best to each guest that choose Meliá Castilla. The way is not but our guest´s expectations but improving them. That is our aim. I´m sure your comments will help us to improve and we will try... More 

New York City, New York
Level Contributor
217 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed July 12, 2015

This is a conference hotel and that's it. I came here for a conference and it worked for me but there are plenty of flaws. The maid service was terrible, never replaced the toiletries, tissue and the toilet paper, I had to ask. I ordered a bottle of wine to the room and the cloth napkin they brought it in... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, First of all I would like to apologize for your feelings and impressions during your recent visit to the hotel. Your experience is not our standard. That´s because I offer my sinceres apologies and we´ll investigate to know why did you recieve a filthy napkin. I will be delighted if you come back to The Meliá Castilla and... More 

London, United Kingdom
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 12, 2015

Good conference facilities. Close to Metro (Cuzco) - ~ 20 minutes by metro from the old city centre and 20 minutes by taxi from the international airport. Well air-conditioned - comfortable even for outside 42 deg C. Very good nearby tapas Meson

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your recent fantastic and your fantastic comments about the hotel. We feel delighted with your feelings about the conference experience and we encourage you to come not on businesss but on leisure. I´m sure we´ll make you feel completely satisfied. It´ll be a fantastic pleasure for us to see you back again at The... More 

Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 10, 2015

We've just started a 2 week stayed in Madrid and decided to choose the Melia Castilla. It seems so far it was the right decision: 1. Great location near to the subway station and great restaurant options 2. They have a special treatment for kids, so they can make a full check in process and room full customized for them... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your comments and your recent visit to the hotel. Both are very important for us. We are trying to create a family friendly concept hotel, with our more than 100 hundred pair of connected rooms, with special facilities and details for children and now, in summer time our swimming pool available from 12:00 am... More 

Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed July 9, 2015

I stayed a few times now in the Meliã Castilla while being in Madrid for business. As I worked in Fuencarral it was perfectly located between the city centre and my work. Positive: - breakfast is really excellent, having a very good choice and quality - bed is comfortable and the bathroom offers everything one needs - staff was very... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Conrad, We try to offer nice experiences to gust and, after reading your comments I feel that you had offer us one. Thanks so much for your kind and detailed comments. We celebrate you had enjoyed the hotel and your positive comments abouts breaffast, staff, bed and bathroom and decoration and we take note of the improving items. We... More 

Castle Donington, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 8, 2015

Luxury hotel in the heart of Madrid and within a short walk to the Bernabeu Stadium and some really nice restaurants as well as being accessible to several metro stations giving wider access to other parts of Madrid. The restaurant provided good quality food and service and felt quit intimate given the size of the hotel.

Was this review helpful? Yes 1
Javier_Alcalde, Adjunto a Dirección at Melia Castilla, responded to this review

Dear guest, Thanks so much for your recent visit to the hotel and sharing your feelings and experience to other guest. We celebrate you have enjoyed our different restaurants, our service and the hotel location. We try to offer our best every time you come to Meliá Castilla. That´s our customer engagement. It´ll be a fantastic pleasure to see you... More 

Tehran, Iran
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 6, 2015

We stayed there for three nights starting June first. Everything was great, but I do appreciate its welcoming staff, esp. Rafael a guy with a big smile on his face and willing to help you out. Our room was clean and huge, breakfast was great and internet worked well

Was this review helpful? Yes 2
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your words and sharing your experience. I´ll tell all the staff, especially Rafael about your words. I´m sure this will suppose an important motivation to improve and to offer our best every day. We´ll be delighted to see you back soon. I remain at your entire disposal. Warmest regards. Javier Alcalde. More 

Riyadh
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 4, 2015

I was prepared to have a smallish room as is usually available in Europe but was surprised. At the suggestion of the front desk for a minuscule fee, I chose to get an upgrade to a larger room. The room was huge. It had all the basic necessities but not including a coffee machine. I had to ask for the... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your detailed and kind comments about your recent visit to the hotel. It´s a fantastic description to make an idea about us !! I celebrate you enjoyed Auditorium room and it´s very important that you recommend us an important hotel for events. But I would like to encourage you to come not only on... More 

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