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Melia Castilla

4.0 of 5 C/ Capitan Haya 43, 28020 Madrid, Spain
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Certificate of Excellence 2014
Melia  Castilla
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Melia  Castilla
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1,045 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds, United Kingdom
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars NEW

Attended a conference here, around 80 of us. Hotel was clean, but a little tired. Restaurant and conference room chairs were at least 20 years old, and poor. food was ok without being memorable And boy, is it a maze ! ground & basement has so many levels, and routes to get around you need a map

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Andy, Thank you for your kind comments which we'll keep in mind. We are doing an important labour of remodelling and adequacy in the whole hotel and entrust that these improvements are of the pleasure of our clients. Waiting for your next visit, receive a cordial greeting. More 

yorkshire, England
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a meeting. Hotel was far out from the attractions but very easily reached by underground for a nominal fee. All of the public areas were beautiful, the rooms were average corporate. Check I was not very good as I was staying for 2 nights they had me down as 1? And my colleague was told she cancelled... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Zoe, Thanks so much for your recent visit to Meliá Castilla Hotel and for sharing your experience to other guest. I celebrate you enjoyed are public areas and your nice experience. At the same time I would like to apologize for the misunderstanding during the check in time. I´m sure it will not happen again. We will be delighted... More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is extremely pleasant. the rooms are extremely clean and tidy as is the rest of the hotel. The main downside is that the hotel is quite far out from the city centre (20 mins by taxi) and there are very few things close to the hotel. Also, don't bother with the breakfast as it was very disappointing.

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much ofr your recent visit and your kind comments about the hotel. We celebrate you felt warn and you enjoyed the hotel atmosphere. We are not in downtown but we are not far from the city center, connected by bus, subway and taxi. It will be a really pleasure to see you back again at the... More 

Smolensk, Russia
Top Contributor
57 reviews 57 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When preparing to go to Madrid, I've read a lot of travellers' opinions, all saying еурн were impressed by the city greatly. Still, it surpassed my expectations, including the impression of the hotel. Staff was exceptionally welcoming and friendly, ready to help in all questions. The hotel location was not really in the city center, but the metro was very... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Oksana, Thanks so much for your kind and detailed comments about your recent visit to the city. It has being really delighting to check that we met your expectations. That´s our aim everytime you choose Melia Castilla Hotel. It will be fantastic see you back again: Thanks so much for recommending us to other guest. Yours sincerelly. Javier Alcalde More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from a stay at Melia Castilla and have had a lovely time. Whilst checking in our son was sick at the reception desk, but staff couldn't have been nicer and were only concerned that he was okay. He was also offered lollies by the staff, to eat when he felt better. Our interconnecting rooms overlooked the... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Caroline, Thanks so much for your recent visit to The Melia Castilla and thanks so much for you kind and detailed comments about the hotel. I´ll tell the whole of our staff about your words. We try to take care of details and, of course, specially when your son was sick. We know at The Melia Castilla that our... More 

Batzra Village
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Good English speaking stuff (except for the breakfast restaurant), mostly tasty Meals, most clean rooms and bath, comfortable room and bed, silent and no smoking smell. Much better than other hotel in the same neighborhood and grade. I would return and recommend to my colleagues. Great location for business, and close minutes walking to metro which can take you in... More 

Review collected in partnership with Melia Hotels International

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your kind comments, sharing your experience to other guest and reccomending us to other guest. It´s a fantastic piece of new have met your expectations and we´ll work hard to offer similar experiences ever time. It´ll be fantastic see you back at The Meliá Castilla.We´ll be to your entire disposal. Javier Alcalde More 

Barcelona, Spain
Contributor
20 reviews 20 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were there for just one night to take another plane to Punta Cana, but it was good enough... I'm Melia Rewards Platinum and we were in the Level, but this time we did the checking in the standard front office as the hotel was understaffed during the day that we were there. Room it was located I think in... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your kind comments and for sharing your experience to other guest. We celebrate you enjoyed your one night experience and met your expectations. Thanks so much for your words about The Level service, our executive service. It´ll be a really pleasure to see you back again at The Meliá Castilla. Warmest regards. Javier Alcalde. More 

toronto
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My stay here was for two nights for a business meeting. The hotel was selected by the meeting organizers. I certainly wouldn't stay here if I was doing typical tourist things as it is too far from the main sites. It is close to the airport however, maybe 10 minutes or so by car. PROS: Bathroom was large with good... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear customer, Thanks in advance for your comments which we'll keep in mind to develop the areas mentioned for you. We hope in your next visit you can see our new fridges in rooms and beds. Best regards. Javier Alcalde More 

Southampton, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at Melia Castilla recently for a corporate training, when I first arrived I was impressed, the doorman is very attentive and the interior striking. The room was great, a comfy bed and all possible kits that you may need like a tooth brush provided, however I was not happy there was no kettle. The bathroom too was great.... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your recent visit to the hotel and for you kind comments about the hotel. I feel really disapointing for not offering you a fantastic experience during those days. The hotel got impressed you, fantastic comments about facilities and ambient but everything came down with service. I would like to apologize for this. We are... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Been here for three days to attend a conference .... along with nice food, good rooms and very friendly staff , you will love the location of the hotel .... taxi stand is just outside so that you can visit any part of the city .... since It was my first visit to Spain , I found the reception staff... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your kind comments and for choosing The Melia Castilla for your first visit to Spain. It´s a big honour for us. Thanks for all your comments about location, facilities and staff. We´ll be delighted to see you back again. You´ll find us to your entire disposal. Yours sincerelly. Javier Alcalde More 

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Additional Information about Melia Castilla

Address: C/ Capitan Haya 43, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Castilla 4*
Number of rooms: 915
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Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla
Hotel Style:
#11 Business Hotel in Madrid
#24 Family Hotel in Madrid
#27 Luxury Hotel in Madrid
#31 Romantic Hotel in Madrid

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