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Melia Castilla

#45 of 454 Hotels in Madrid
Certificate of Excellence
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C/ Capitan Haya 43, 28020 Madrid, Spain
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1,195 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Riyadh
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed today NEW

I was prepared to have a smallish room as is usually available in Europe but was surprised. At the suggestion of the front desk for a minuscule fee, I chose to get an upgrade to a larger room. The room was huge. It had all the basic necessities but not including a coffee machine. I had to ask for the... More 

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Cape Town Central, South Africa
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I had a good overall experience at this hotel. I was attending a conference and staying at the hotel which was quite convenient. Rooms were good and breakfast was great. Conference facilities were good so overall I was happy with my stay. However, I had a few issues 1. The rates they have charge with conference organisers were exorbitant. Trip... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We were in a large room with an amazing bathroom. The staff got us a cot within minutes of asking for it. The breakfast buffet in the morning was outstanding and so was the restaurant. Very central location as well. Excellent service, accommodations, food....what else would you need?

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1 review
5 of 5 stars Reviewed 4 days ago NEW

Shared a classic room with a roommate, the room was fantastic. The hotel had a wide variety breakfast which was delicious. Concerning the conference, the hotel provided excellent service, and their conference rooms and auditorium were splendid. My stay was indeed one to remember. I would definitely come back to this hotel for future holidays.

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Doha, Qatar
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

It was out first time in Madrid and we stayed in this hotel. Staff are very friendly. Not very costly. Buffet breakfast was great. Located in the heart of Madrid which makes it easy to roam around. Will definitely stay here again.

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Zagreb, Croatia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Melia Castilla in Madrid is an extremelly successful blend of modern hotel services offered with classical Spanish style ranging from interior design and cousine to staff hospitality. The hotel has a congress centre that can stand its ground against the best facilities I have been to. There is also a pool as well as all other usual 5 star hotel... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Robert, Let me share with you our hapiness for your recent visit to the hotel and sharing your experience to other guests. We celebrate have met your expectations and make you feel that visitng Meliá Castilla is a really "wonderful experience". Thanks so much for recommending as highly. It will be a fantastic pleasure to see you back again... More 

Berkeley, California
Top Contributor
292 reviews 292 reviews
40 hotel reviews
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was here for a conference with my wife in June. The hotel is appointed very nicely and the breakfast buffet features a number of delicious options. The pool area is sunny and pleasant for an afternoon siesta. The meeting rooms are very comfortable and I have to really give it up for the small auditorium, the entire place is... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your recent visit to Meliá Castilla Hotel. We celebrate you have enjoyed the experience. Comments like yours are very important for us and your positive feelings and your incentive words encourage all the staff to offer our best every day. We´ll be delighted to see you back soon at The Meliá Castilla. Warmest regards.... More 

Madrid
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel for a week during our week in Madrid for personal and business travel. We were very happy with the attentive and personalized service of the Level floor...definitely worth it!!

Review collected in partnership with Melia Hotels International

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Javier_Alcalde, Adjunto a Dirección at Melia Castilla, responded to this review

Dear guest, We feel really grateful for your recent visit to the hotel and for your kind words about your amazing experience at the hotel. We try to offer a exclusive service at The Level. I celebrate you had enjoyed it. I will tell all the staff at The Level about your comments and all of us will be delighted... More 

Luxembourg City, Luxembourg
1 review
4 of 5 stars Reviewed 1 week ago

I visited this hotel for a conference. I can highly recommend the restaurant which has many vegetarian and gluten free options. Fresh baked gluten free bread was amazing as well as mozzarella salad! Thank you Jonathan for a perfect Sangria that I have ever drunk :)

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Javier_Alcalde, Assisatant Manager at Melia Castilla, responded to this review

Dear customer, We all appreciate your nice comments especially Jonathan. We celebrate you've enjoyed your stay and we are really pleased with your recommendation. Thanks and always to your disposal. Javier Alcalde More 

Cleveland, Ohio
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Delightful hotel Lovely staff Good location Pool gym etc Only problem rooms need a little more soundproofing Good restaurant Pleasant bar I recommend This is a good location Only twenty minutes from airport Definitely four out of five stars Used by international air staff

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Javier_Alcalde, Assistant Manager. at Melia Castilla, responded to this review

Dear guest, Thanks so much for your time and thanks o much for sharing your experience to other guest. We realize that your experince has been positive although we have to take care some details to get you five points in your next visit. We don´t us to have negative comments about soundproofing but I´ll check your room to make... More 

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