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Melia Castilla

#40 of 453 Hotels in Madrid
Certificate of Excellence
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C/ Capitan Haya 43, 28020 Madrid, Spain
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Melia  Castilla
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Melia  Castilla
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1,077 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I visited this hotel last week in a business trip. The rooms are clean and spacious. The staff is very nice and helpful. The breakfast is excellent with plenty of choices. Many restaurants surrounds the hotel.The main disadvantage was the hotel location since it was far from the center but still you can use the metro ( Cuzco station 150... More 

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Amman, Jordan
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here while attending a conference at a locally-based global organisation. The room was clean and comfortable (although not large) and the windows opened so I could have fresh air. The gym was typical of a hotel gym, but the cardio machines all worked and there was water and apples available. The breakfast was excellent - coming from the... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Your comments make us very happy knowing that you've really enjoyed your stay. Thanks also to share them with the others users. We look forward to welcoming you back soon. Best regards. Javier Alcalde More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Love it. Quite old but still nice. Soft & comfortable bed. Nice rest room hot shower with a bathtub. Free wifi to the room. What do you need more. Coach available for service (umm... this one I'm not sure weather it's a hotel service or my tour group's service) Overall, It's nice to stay.

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, You make us very happy with your nice comments. We expect your return soon to give you again our best service. Best regards. Javier Alcalde More 

Littleton, Colorado
1 review
5 of 5 stars Reviewed 1 week ago

The hotel features a fantastic breakfast (included in the room), with fruits, pastries, meats and cheeses, an omelette bar, juices, etc. - tables filled with yummy breakfast treats. The service was wonderful, especially the concierge, who helped us plan bus and train outings to local sites. The rooms were very clean, had free wifi and were both beautiful and comfortable.

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Annie, Thanks so much for your kind words and sharing your comments to other guest. It´s a fantastic piece of new to see you back at The Meliá Castilla and check that we´ve met your extpectations. That´s our most important aim. I´ll tell our concierge staff about your comments. It´ll be fantastic to see you back again at The... More 

Casablanca, Morocco
Contributor
20 reviews 20 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

central location, nice venue, clean,and wide room, friendly staff. large choice of restaurants in the immediate surroundings. and easily accessible from the airport. definitely to recommend. breakfast pretty good as well

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for sharing your experience and recommending us to other guest comming to the city. We celebrate you had enjoyed the experience and we will work hard to improve every day and met completely your expectations in the future. It´ll be fantastic to see you back again at The Meliá Castilla. Warmest regards. Javier Alcalde. More 

Madrid
1 review
3 of 5 stars Reviewed 2 weeks ago

First time visiting Madrid, This Hotel is well quality, room clean and tidy with classic design furniture. The TV channels are variety and satisfied for majority of people. The Bathroom and facility are great and clean. The Food menu have to be improved especially the variety of vegetarian dishes. The Hotel location quite far from town city, which takes too... More 

Review collected in partnership with Melia Hotels International

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks in advance for your kind comments and for your detailed descriptions of our service and facilities. Our location is in the north of Madrid and it takes 15 minutes to get airport or down town with several options of public transportation. We look forward to welcoming you back soon. Regards. Javier Alcalde More 

Timbuktu, Mali
Top Contributor
70 reviews 70 reviews
28 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I Stayed for a few days for buisness. the Hotel was very impressive with multiple function rooms, bars and resturants. The rooms were spacious and comfortable. The Service was good and staff friendly. The mini bar and parking was robbery, but the selections at breakfasts was great, the auditorium Fantastic and all round I enjoyed my stay.

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Mrs. Kate, We are very pleased to know that you really enjoyed your stay. We'll keep in mind your comments that we'll try to solve them. We look forward to welcoming you back soon. Best regards. Javier Alcalde More 

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for 3 weeks on a business trip. the hotel is huge with 2 restaurants and bars, all good. I had experienced 2 different rooms, First one I was given was a double room, big and comfortable. Second was quite small, it had a king size bed though. The style is classic and some times a... More 

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Javier_Alcalde, Asistant Manager at Melia Castilla, responded to this review

Dear Ana, I want to thank you for your nice comments about our services and facilities. It's very pleasant to know that we could cover your needs and expectations. The hotel is located in the north of Madrid and it takes no more of 15 minutes to get airport or down town besides being very well connected with public transportations.... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay at the Melia Castilla a couple of times a year through work. Have always received excellent service, especially from the reception staff who cannot be more helpful and pleasant. The breakfast is excellent with lots of choice of meats, cheeses as well as the usual cereals, fruit, jiuces and cooked options as well as a chef available for... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Mrs. Jayne, You've made us very happy with your nice comments and description of our services and facilities. It's good to know that you've really enjoyed the stay and we hope to see you soon. Receive a cordial greeting. Javier Alcalde More 

Windsor, Colorado
Top Contributor
71 reviews 71 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here a week and the room was great. Good size for Europe. The room was clean and the bed comfortable. Very reasonable price and the staff was excellent. Many speak English and were eager to help. Quiet and a good location. Only draw back is it 20 minutes from Old Town Madrid but do not let that stop you.

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear John, Thank you for your comments that encourage the staff to go ahead working in this way. We are located 15 minutes from airport or down town and very well connected by subway, bus or taxis stop at the main door. We'd be very pleased with your soon return. Receive a cordial greeting. Javier Alcalde More 

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