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Melia Castilla

#40 of 446 Hotels in Madrid
Certificate of Excellence
Hotel website
C/ Capitan Haya 43, 28020 Madrid, Spain
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1,511 Reviews from our TripAdvisor Community

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Zwickau, Germany
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

I attended a 5-day business meeting in this hotel. The hotel looks very nice, rooms are very clean and decoration and amenities are really good, although sanitary facilities look like they have been installed by laymen. Meeting rooms are modern and have all state-of-the-art equipment. Very friendly staff and good service. What disturbed me was that for lunch, the same... More 

Helpful?
Thank MagnusElin
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Magnus We all celebrate you've enjoyed your stay. Thanks in advance for your nice comments that we'll keep in mind because our main goal is our guest satisfaction. Best regards. More 

Seattle, Washington
1 review
5 of 5 stars Reviewed 2 weeks ago

The location is of this hotel is very good. We had a really great experience at Melia Castilla. The front office staff were very friendly and helpful. The service was exceptional. Our whole experience was a pleasurable one! Thank you Melia, we will meet again!

Helpful?
Thank Tracie S
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Tracie, We appreciate your kind opinions and celebrate you've enjoyed your stay with us. You make us very happy because is our main goal to get the happiness of our guests. It'll be a pleasure to welcome you again. More 

Carrouge VD
1 review
5 of 5 stars Reviewed 2 weeks ago

Excelent as always... It is a classical hotel with nice enviromental and nice people. Even the hotel is full, everybody makes his/her work to give you a very pleasent stay. Spa and gym facilities are very nice.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank jorgepaniagua
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Mr. Paniagua, We all celebrate you've enjoyed your experience. For us it's very important to know your feeling and you make us very happy. The L'Albufera team are looking forward to seeing you soon. Best regards More 

Geneva, Switzerland
1 review
5 of 5 stars Reviewed 3 weeks ago

Everything was excellent! That is why I have already my next reservation in February, from 13th to 15th of February 2016! I like very much this hotel, because going from this hotel to my piano professor who lives in Las Rozas (Molino de la Hoz) is rather comfortable! I am going by taxi to Moncloa (perhaps there would be buses... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank fischage
Javier_Alcalde, Assistant Manager. at Melia Castilla, responded to this review

Dear Fischage, Dear Sharpgun, We would like to provide our sincere grateful for your trust in Meliá and your recent visit to The Meliá Castilla. Sharing your experience is important for us, to improve and check if we met your expectations or not. We face 2016 with enthusiasm and eager to improve day after day. We will be delighted to... More 

sussex
Level Contributor
95 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel, great breakfast which is normally a good guide to a hotel. Rooms a little dated but overall nice hotel in a good position. Reception staff very helpful and willing to help with anything. I try to stay in melia because usually of good standard and this is probably a touch above.

Helpful?
Thank sharpgun
Javier_Alcalde, Javier Alcalde. at Melia Castilla, responded to this review

Dear Sharpgun, We would like to provide our sincere grateful for your trust in Meliá and your recent visit to The Meliá Castilla. Sharing your experience is important for us, to improve and to check if we met your expectations or not. We face 2016 with enthusiasm and eager to improve day after day. We are commited to introduce changes... More 

Miami Beach, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel excellent breakfast excellent location with many restaurants and bars around, a bit far from center but taxis are very cheap and very easy to find. really worth the extra money, stay there for sure.

Helpful?
Thank Troy C
Javier_Alcalde, Assistant Manager. at Melia Castilla, responded to this review

Dear Troy, We would like to provide our sincere grateful for your recent visit to The Meliá Castilla and sharing your positive experience to other guests. We face 2016 with enthusiasm and eager to improve day after day. We´ll be delighted to share with you some of the impovements. All the staff remain at your entire disposal. Warmest regards, Javier... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff at this hotel are simply amazing. I came here on business and arrived a day early. I went out for the night and did pretty much everything wrong. By all accounts I should have been robbed or worse. When I woke up in the morning I could not find my North Face backpack, which had my MacBook Air... More 

Helpful?
1 Thank Reed P
Javier_Alcalde, Assistant Manager. at Melia Castilla, responded to this review

Dear Reed, We would like to provide our sincer grateful for your visit to The Meliá Castilla and sharing your experience. On behalf of all our staff..,. thanks so much for your kindness and gentleness. Our staff try to offer our best everytime that one guest comes to the hotel and, of course, we try to help and giving support... More 

Moscow, Russia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nice beds and pillows. Excellent food offered in room service and breakfasts. Many superb restaurants nearby. Rooms are nice and relatively spacious. Overall excellent choice for a price just above 100 euro.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Alexey A
Javier_Alcalde, Assistant Manger. at Melia Castilla, responded to this review

Dear Alexey, Thanks so much for your recent visit to The Melia Castilla. We really appreciate your comments as a way to improve. We approach 2016 with enthusiasm and eager to improve. We´ll be delighted to see you back anytime. All the staff remain at your entire disposal. Warmest regards, Javier Alcalde More 

Chicago, Illinois
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent family stay here. We got a "family room", which are two connecting rooms and was very convenient. The hotel is very well maintained, rooms are comfortable and service is excellent. As an example of their service I can say that one person in my family got food sick and we needed to call at 9 pm (on January 1st)... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank caraqueno
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Caraqueno, We would like to provide our sincere grateful for your recent visit to The Meliá Castilla and sharing your comments. Every day we try to take care of every detail. we do it 24 hours per day. Our biggest aim are your needs and your satisfaction. We hope that the person in your family will be completely healthy.... More 

Pico Rivera, California
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

Excelent keep the job you are doing said our regard to all your staff from the front desk to all the maids bartenters porter etc. very good from the Campos fam . from Piico Rivera Ca. usa. very very good keep it up

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Francisco C
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Francisco, We all appreciate your kind comments and you make us very happy because our main goal is you enjoy your stay. Best regards from all Melia Castilla staff More 

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