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Melia Castilla

#41 of 453 Hotels in Madrid
Certificate of Excellence
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C/ Capitan Haya 43, 28020 Madrid, Spain
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Melia  Castilla
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1,099 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I frequently used to stay in this hotel on business travel about 15-20 years ago and always enjoyed it. Last time I was here was in 2005, and since this Easter we decided to take an extended trip to Madrid with my wife and 16-year old son, I decided to stay at this hotel again because my experience in the... More 

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London, United Kingdom
Top Contributor
173 reviews 173 reviews
161 hotel reviews
405 helpful votes 405 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for only one night on the top floor (called The Level), which has its own check-in area. And the greeting was very warm, friendly and efficient. There is also an area with wine and finger foods laid out for guests to enjoy. There was a good selection of drinks, and the finger foods were quite good. Breakfast is also... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Mark, Thanks so much for your detailed comments and sharing your opinion to other guest. On the one hand we celebrate you´ve enjoyed the experience at The Level floor. We´ll take care of those small and important details to get your five points in your next visit. On the other one I feel worried about your comments about service... More 

Amsterdam
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

very close to the bernabeu madrid - football. one of the best !! expensive...but worth it... a bit far from the center. but any train will do the job. very rich breakfast. there is 2 supermarkets very close.

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Irit, Thanks so much for your recent visit to the hotel and thanks so much for sharing you opinion to other guest. 5 Points score is a fantastic piece of new for us. We´ll go on working hard to offer you fantastic experiences every time you come back to The Meliá Castilla. Warmest regards. Javier Alcalde More 

Moscow, Russia
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Not in the center of the city, but, still, very beautiful, convenient and fashionable, with cosy rooms and very interesting interiors. Plenty of nice restaurants nearby, and 2 metro stations in walking distance if you would like to use subway to get to the center (which takes 20 minutes approximately).

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Natalia, We appreciate the comments made for all users and you make us very happy to know that you really enjoyed your stay. Regards Javier Alcalde More 

Karachi
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great experience, comfortable accommodation. Friendly helpful staff. The location even though far from the city had lots of restaurants around, el corte ingles was a 20 min walk.Neighborhood was quiet.

Review collected in partnership with Melia Hotels International

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We celebrate your good experience that encourage the whole team to continue working in this way. Receive a cordial greeting. Javier Alcalde More 

Sweden
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

After a taxi ride from the airport i arrived to this excellent hotel. The check-in was smooth even if I was a little bit early to check-in they did find a room for me. The room, a premium room, that was very spacious. The decor and furniture was classy in an elegant way and the bed was really sleep friendly.... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Madam, We appreciate your excellent comments about our services and facilities. You make us very happy to know that you enjoyed your stay. We expect your soon return. Best regards. Javier Alcalde More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed her for business. The hotel was payed for me, so I can not say anything about price /quality rating. But you can find some good deals on the internet. I was satisfied about the quality of the hotel. Nice rooms. Excellent bed. Friendly staff. The breakfast was good. I believe the price for a separate breakfast is 14... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Jesse, Thanks in advance for your kind comments that encourage the team to continue working for our guests and for sharing your experience with the others users. It's great to know that you've really enjoyed your stay. We expect your return soon. Regards. Javier Alcalde More 

Whippany, New Jersey
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent 5 nights at this property in March for business meetings. Hotel is located about 5 km from the “main” sights of Madrid such as the Plaza Major and the Prado. Can walk if the weather cooperates or about a 10-15 minute taxi ride depending on traffic (about 12 euro). About a 20 minute taxi ride from the airport (about... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your recent recommending us to other guests and for your kind words about the staff. It willl be a fantastic pleasure to see you back again, of course on business but why not on leisure. I´m sure you will enjoy the experiencie and yoy will find us to your entire disposal. Warmest regards, Javier... More 

Minneapolis, Minnesota
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After staying at a much nicer Melia (Princessa), we were disappointed in the rooms, the Level amenities and banquet service here. It is not close to any tourist locations. We had booked a regular room, and after having the Level upgrade at Melia Princessa, we asked for it here too. We agreed on a Queen room when a king was... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your comments and sharing your experience to other guests. On the one hand thanks so much for your words about the staff at The Level; on the other one I feel concern about service during the banquet, and you impression about appetizers. That is not our standar, that is not our aim and I... More 

London, United Kingdom
Top Contributor
67 reviews 67 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in Melia Castilla for about 10 days for work purposed. Overall its a good 4 star. Location:The location is out of centre, but by underground it takes some 20 minutes to get there. Rooms The rooms are normal, nothing really special. I stayed in a double for sole use room. The space is enough for one person, decor... More 

Was this review helpful? Yes 2
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your detailed comments and sharing your experience to other guest. We celebrate you enjoyed most of the thnigs at the hotel, specially our L´Albufera Restaurant. We´ll look forward to see you back again. It´ll be a fantastic pleasure for us. Yours sincerelly. Javier Alcalde More 

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