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All 456 Madrid hotels

Melia Castilla

4.0 of 5 Hotel   |   C/ Capitan Haya 43, 28020 Madrid, Spain
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Ranked #35 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
Bill F Thessaloniki, Greece
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756 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Thessaloniki, Greece
Senior Contributor
24 reviews 24 reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel was good. Big and comfortable. They accidentaly put us on a room, that was especially made for disabled people. We didn't really have a problem and they didn't even know what goof they had done, until the bathroom started smelling extremely bad. They were reluctant to change our room. The second one was much better, with better view,... More

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Budapest, Hungary
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I spent 5 weeks in Melia Castilla mainly for business but I also had some to make some tourist trips during the weekends. The hotel has fantastic, huge and comfortable rooms with great beds. The variety and the overall quality of the breakfast were exceptional. The service was excellent. The staff was really helpful, they gave information about public transport... More

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Belfast, United Kingdom
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for 3 days for a conference. It was a good facility for a large conference and facilitated the 400 delegates very well (not an easy task).As for catering,the food was clearly aimed towards large numbers and there were similar menu choices over the 3 days however it was certainly tasty and the paella was very popular.The restaurant... More

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Joanne, Thanks for the nice opinions and for sharing them with the other user of Tripadvisor. As you describe, we are a hotel and a convention center with 33 meeting rooms, all very well equipped with the best technologies to ensure the success of our events. It's good to know that you found everything under your expectations. Receive a... More

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed in the hotel for three days for a conference.the room was lovely the bed was so comfy best sleeps ever, the food of a high standard and the staff efficient at front desk and helpful would stay again

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear customer, Thanks for sharing your opinion with the rest of users. It's really good to know that everything was under your expectations and you enjoyed the services and facilities. Look forward to welcoming you again. Javier Alcalde More

Senior Contributor
34 reviews 34 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The best feature is a great bed, so comfortable. The decor of this large hotel is classical style and a bit outdated for my taste, but it is easily forgotten by the comfort and the excellent service. Really outstanding service, always helful, polite and smiling this makes a difference. I most definitely recomend the hotel

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Javier_Alcalde, Adjunto a Dirección at Melia Castilla, responded to this review

Dear customer, Thanks in advance for your excellent comments. We are carrying out an important labour of remodelling and adequacy in the whole hotel and entrust that these improvements are of your pleasure during your next visit. Thanks also to recognize the great efforts of staff in the treatment to our guests. Receive a cordial greeting. Javier Alcalde More

Athens, Greece
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We went to this hotel for a schools' conference and our overall experience was great. First of all the rooms are very big and luxurious. The beds are great and the rooms are always very clean. The service is very good, towels are changed whenever asked and everyone generally is eager to help, but there is one problem regarding this:... More

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Mr. George A, Firstly thanks for your nice comments about our facilities and services and for sharing them with the others users. We'll keep in mind your suggestions. We have a good location at the north of Madrid. It takes no more than 15 minutes from the airport or down town and very well comunicated by bus, subway or... More

Alexandria, Virginia
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

So I live in the USA and I suppose I get used to a certain level of hotel standards traveling around the USA and the rest of the World. The Melia Castilla is not what I would call a sub-standard hotel - it's far from it. Firstly the reception staff spoke very little English - I know I'm in Spain,... More

Was this review helpful? Yes 2
Abu Dhabi, UAE
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel as working. But you could also see the sights very easily and stay here. We sayed on the level floor and had a buffet breakfast, after noon tea and food and drink available to help areselfs too. I have to eat gluten free and i can not fault the staff who where more than happy to... More

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear customer, We really appreciate your kind comments and tips. This is the experience that we want offer to all customers at The Level with willingness of our staff to help in our customer's needs. We are very proud of them. Thanks also to share these ones with the others users and for recommending us. We look forward to welcoming... More

San Antonio, Texas
Top Contributor
235 reviews 235 reviews
42 hotel reviews
116 helpful votes 116 helpful votes
5 of 5 stars Reviewed March 8, 2014

Had a great stay here. This hotel is located in the financial district, north of the center of town and museum district, but those areas very easily accessible by very modern bus that goes down Castellano, a main street leading to the Prado and other highly visited areas. Invest in the transportation pass, which is good for the bus and... More

Was this review helpful? Yes 2
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear customer, Thanks in advance for your kind comments and for recommending us to the others users. As you say, we are located in the north of Madrid very well connected to the airport and down town in no more of 15 minutes. Regarding to your comments, the personalized service in "The Level" guarantee the rest and offers you the... More

15 reviews 15 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2014

Excellent facilities; we stayed on 'the level' with our adult children. Efficient and friendly staff. Although outside the historical center, we liked location near Bernabeu Stadium and conventient to metro and nice bus. Very nice included breakfast on the level floor--& staff willing to order extra items as requested-- or in main restaurant. WiFi included and good. We would definitely... More

Was this review helpful? Yes 2
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear doctorfun, You make us very happy to know that the service and facilities were as you were looking for. This confirm the dedication made for the staff of "The Level" to reach The Excellence in with our customers. We are so gratefull. Best regards Javier Alcalde. More

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Additional Information about Melia Castilla

Also Known As:
Melia Castilla Hotel Madrid
Melia Castilla Hotel
Melia Hotel Madrid
Melia Hotel Castilla
Address: C/ Capitan Haya 43, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Madrid
#14 Business Hotel in Madrid
#21 Luxury Hotel in Madrid
#33 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Castilla 4*
Official Description (provided by the hotel):
We invite you to come and get to know one of Madrid's best hotels, the Meliá Castilla. Close to Real Madrid's Santiago Bernabéu Stadium, a few metres from the Paseo de la Castellana and strategically located in the heart of the city-centre, the Meliá Castilla is surrounded by shopping streets, places to make the most of leisure-time and the best communications links, giving you the perfect combination for making the most of your time in Madrid. ... more   less 
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