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Melia Castilla

#41 of 452 Hotels in Madrid
Certificate of Excellence
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C/ Capitan Haya 43, 28020 Madrid, Spain
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1 room 1 guest
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1,269 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our family (Two adults, two children) have just returned from a week in Madrid staying at the Melia Castilla. As others state this is north of the city but near two metro lines which makes it easy to get around. I suspect we were slightly out of season being id August which meant we got a good deal. We found... More 

Was this review helpful? Yes
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Situated just outside the hustle and bustle of the main town, the hotel is in a quiet area near the metro and bus routes. The rooms appeared a bit tired but the lobby and bar/cafes/restaurants are very stylish. Staff are outstandingly good. We enjoyed the calm pool area which is small but well designed with lovely seating areas. It was... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Mrs. Karen, Thanks for your kind comments that encourage all the team to continue working for all of our guests. We all appreciate your wonderful description of our services and facilities and we're very pleased knowing you've enjoyed your stay Regards. Javier Alcalde More 

Greystanes
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

On a tour of Spain this hotel in Madrid was a very welcome surprise. In comparison to 4 star hotels in other cities we stayed in I would have given it a 5. Reception was welcoming and an impressive interior. Staff were helpful and we felt very spoilt. Room and bathroom was very clean, huge bed very comfy. Breakfast was... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Anna, You make us very happy giving us the 5 star, it's the best present we can receive from you. We celebrate you've enjoyed your stay and we're very grateful about your accurate description of our services and facilities. Thank you for sharing these nice comments with others users. We look forward to welcoming you back soon. Best regards.... More 

Pittsburgh, Pennsylvania
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just completed a 2 night stay at the Melia Castilla in Madrid. The room was very clean and the bathroom was very nice. The hotel staff was very cordial and helpful. Only criticism of the room was that the entry way into the room was dark (needs ceiling light). We did not eat at the hotel, but the restaurant looked... More 

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Javier_Alcalde, Adjunto a Dirección at Melia Castilla, responded to this review

Dear Mr. William, Thank you very much for your nice coments that we'll keep in mind. It's very important for us to know these items in order to improve our facilities. Thank also for the detailed description of our location and public transportations. It'll be a pleasure to welcome you back again. Best regards. Javier Alcalde More 

ManchesterUK
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A decent hotel close to Real Madrid. It is about 10 mins taxi from the heart of Madrid yet the pool and quality of such a large hotel justifies staying here rather than a hotel near gran via or elsewhere where you are in the hustle and bustle of Madrid. A taxi would cost around 12 euros to get in... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Richard, We celebrate you enjoyed your stay and we're surprised about the accurate description of our location and facilities. We are also very pleased for your recommendation to other users of Tripadvisor and hope you come back soon. Best regards. Javier Alcalde More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Melia is a fantastic hotel. It's location is perfect for exploring Mardid. It is just outside the town centre so you have none of the noise or the hussle and bussle to deal with during the night allowing for a peaceful night sleep. But a quick metro ride and you are right in the middle of it all for... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Amanda, We are very pleased with the description so detailed of our services and facilities. We realize that you've really enjoyed your stay and you've found everything under your expectation. Thanks for your recommendation to other users of Tripadvisor and we hope to see you soon. Best regards. Javier Alcalde More 

Miami, Florida
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my second stay at the Melia Castilla in Madrid. I just stayed there for three nights with a large group. Since our arrival, a late one because of a change of the plane schedule; everything and everyone at the Melia were welcoming and helpful in a matter of minutes we got our rooms and ready for the night.... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Nelson, We really appreciate your nice comments and celebrate you've enjoyed the stay with . On behalf of the entire team, we want to thank you for choosing our hotel as your home in Madrid. Best regards. Javier Alcalde More 

Munich, Germany
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel building appears bit old-stylish but when you enter the lobby and see the friendly and always very helpful reception-staff - you will enjoy the nice hotel atmosphere. Well equipped rooms, wide variety of dishes for breakfast, good quality bar and restaurant area. hotel is well-suited for a business traveler.

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We celebrate you've really enjoyed your stay and everything was under your expectation. We looking forward to welcoming you again. Regards. Javier Alcalde More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 26, 2015

I was wondering how the front desk guys would be treating me in my checking in moment once I heard that the Spanishes can be quite cold sometimes. But the I felt like home! ☺ All of them very kind and polite. The ones in the restaurant too. The hotel is very nice. Has an old style that takes us... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Lara, Thanks so much for your recent visit to Meliá Castilla Hotel and sharing your experience to other guest. We feel satisfied after reading your feelings with our staff. We try to be kind, efficient and kind with our guest and it´s fantastic making you feel like home... thanks so much !! We´ll be delighted to see you back... More 

Dartmouth, Canada
Level Contributor
189 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed July 24, 2015

We stayed down in the real busy area but then we wanted to try another Melia hotel since we had a very nice stay at one in Sevilla. So we moved up for 2 days and stayed on the Level floor which is the executive floor. Nice to be able to have a cocktail and a tapa whenever you wished.... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We feel really happy with your visit and your comments. We realize that your weren´t looking for our hotel because your preferences are downtown, but the expereince in Sevilla made you come to Meliá Castilla and we celebrate you had enjoyed the experience. Thanks so much for trust in Meliá Castilla and thanks so much for trust in... More 

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