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Melia Castilla

#42 of 453 Hotels in Madrid
Certificate of Excellence
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C/ Capitan Haya 43, 28020 Madrid, Spain
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Best prices for: 1 room 1 guest
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Melia  Castilla
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1,146 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Top Contributor
71 reviews 71 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for 5 nights for a large conference. The location is not very central to the rest of Madrid but it is metro accessible and the surrounding area has enough local restaurants and bars to keep you occupied without eating at the hotel all the time. The breakfast was delicious and one of the better ones I have experienced... More 

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Algiers Province, Algeria
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed 5 days in the Hotel for Work, the staff is amazing, very helpful whatever you can need .. the internet is quite fast .. the hotel location is Perfect for visiting the city, 5 mn walking from the metro Station Cuzco, One station to get the Bernabeu Stadium Taxis are also available just beside the Hotel and you can... More 

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1 review
1 of 5 stars Reviewed 1 week ago

My husband and I stay at Melia Castilla Madrid in May 14 thru 18, 2015. The first day on the hotel someone entered into my room and took our money more than 7,000.00 Euros and my Jewelry, The management of the hotel did not help us to resolver this matter.

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Oak Hill, VA
Contributor
16 reviews 16 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Melia Castilla on business, never having been to Madrid. Lobby and common areas are beautiful, very well maintained. The concierge arranged ground transportation upon our arrival at the airport, and then to the train station on our departure - super thorough and efficient. We stayed on "The Level", their club floor - it was wonderful, checkin... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, You make us very happy with your comments that encourage us to continue working for all our customers. For us it's very important to know these feelings to check if we aim our procedures on the right way. We all are very pleased with your opinions and we look forward to welcoming you back soon. Best regards. Javier... More 

Brussels, Belgium
2 reviews
4 of 5 stars Reviewed 1 week ago

We stayed a week for a business conference. The staff is very friendly and will help with anything you may need. Check-in was fast, friendly and very professional. The staff answered questions with ease and smiles. Room was lovely, but did show signs of wear. Areas of wallpaper splitting, slight mold in the bathroom corners. Overall, the room was clean... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Jimmie, We are very pleased with your nice coments that encourage us to continue working for clients like you and for sharing them with the others users. You make us happy knowing that you really enjoyed your stay and for finding everything under your expectations. We'd be really grateful to see you again. Receive a cordial greeting. Javier Alcalde More 

San Jose, California
Top Contributor
54 reviews 54 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago

I had to stay at this hotel for 5 long nights during a recent conference at this hotel. It is by far the worst WiFi service I've experienced in the last 3 years at a business hotel - this includes when I upgraded and continued to have issues. I finally ended up having to place international cellphone calls in order... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Guest, I request you accept our more sincere excuses if we have not managed to reach your expectations as for the quality of our service in this occasion and do not doubt ever that commentaries like the mentioned ones for you, make that we realize a major and exhaustive follow-up in order to assure the perfect condition of the... More 

Allerød, Denmark
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a really nice hotel, with spacious rooms, thick carpets, and marble, granite and glass all over the place. The breakfast buffet is amazing. A huge selection of bread, fruit, eggs, cold cuts, good coffee, cakes and freshly made juices. Even sushi. Very impressive. However, the location of the hotel has a lot to wish for and is... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Jesper, We all appreciate your nice comments. Our location in a business area in the north of Madrid and very well connected. It takes only 15 minutes to get to the airport or city center and there are a lots of restaurants around. It's really good to know that you enjoyed your stay with us. Regards. Javier Alcalde More 

Bayamon, Puerto Rico
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for 7 nights during our last vacation four years ago . What a great hotel! We would come back in a heartbeat. I travel frequently, and have come to depend on the Melia brand to provide a good, comfortable, clean place to stay with upscale amenities and professional staff...but the Melia Castilla with his... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We all celebrate your comments which encourage us to continue working hard for guest like you. We appreciate the accurate description made of our hotel especially The Level and breakfast areas where we realize you've really enjoyed. We look forward to welcoming you back soon. Best regards. Javier Alcalde More 

Brussels, Belgium
Top Contributor
65 reviews 65 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Superb conference hotel with large modern rooms. Food service was exceptional in catering and large group meals. Highly recommend the conference auditorium; state of the art equipment and staff to run it; comfortable for up to 450 people. Staff was very helpful on several requests. Only about 3-4 miles to most big attractions in Centro Madrid.

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Mark, We celebrate your nice comments that encourage the whole team to continue working hard for our guests. We're located in the north of Madrid very well connected and just 15 minutes from city center or airport. We look forward to welcoming you back soon. Javier Alcalde More 

Sunshine Coast, Australia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a big hotel which is a little on the older side but it functions well. Staff at the front desk are well trained,helpful and friendly, which is just as well for me for after my pin no. failed my bank[A.N.Z.] refused to help and the staff did all they could to help until Visa International stepped in and... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Larry, Thanks so much for your recent visit to Meliá Castilla Hotel. We feel really satisfied with your feeelings and your comments about staff, breakfast, etc although we realize that we must improve some details to meet completely your expectations next time. We offer different type of rooms. Let me recomend you Premium one for your next visit. I´m... More 

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