This hotel was excelelnt for your typical large, high service hotel. We came to madrid for the marathon and this was the host hotel for Team In Training-so there were hundreds of us fromm North America that converged on the hotel fairly early. Many of our rooms were not ready as the hotel had been full the previous night. Luggage...
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Dear Guest,
First I want to thank you for the kind comments we receive through Tripadvisor.
We are proud to be selected as headquarters hotel for your activities.
We are a business hotel but, as you say, we can also be a great hotel for sports activities.
It is a pleasure to know that we've covered your expectations and that...
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Service in general (check-in, restaurant, room service, house keeper, etc) is good. Most hotels in Spain have rooms with twin beds and bathrooms with two sinks. If you want to break this tradition ask for room 1102 or equivalent, and you will enjoy a large and comfortable room with king size bed. Air conditioning does not work properly, so if...
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Dear Guest,
First of all, we would like to thank your words about our hotel staff, our facilities and our restaurant L´Albufera.
Regarding to your comments, we would like to take advantage in this occasion to clarify that we are perfectly ready to welcome to our guests in summer time, as our air condition system works properly. We are sure...
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Location is good with lots of good restaurants nearby, breakfast was really great, the sleeping quality also top with a comfortable bed and great variaty of pillows. It kind of has this 80's feeling over it but in a positive way. The staff is really friendly giving you a warm smile at all times. Can definitely recommend it. Btw, it's...
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Dear Guest,
It's a great pleasure to receive comments like yours.
We are a classic hotel, as you say, but in which has done the works necessary to adapt to the current needs.
In addition, our staff will provide you the service you expect and will help you anytime.
We hope to see you soon.
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Husband and I stayed here while visiting our daughter. We enjoyed our stay, from arrival to departure - easy check-in with attentive, pleasant staff. Our en-suite room was very spacious with a huge bathroom.
Lovely, clean public areas. Breakfast was great, the casual dining room was good and the Albufera restaurant was worth a try.
Location was good - just...
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Dear Guest,
We are very glad to see that you enjoyed your recent visit to Madrid and your stay in our hotel. We would like to thank your comments about our staff and our facilities. We realize that you had enough time to experiment a football match and visit the downtown of the city, hoping you enjoyed both experiences.
We...
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If big hotels is your thing then go for it. Its well maintained but its not new. Our room was excellent in size (3 persons) and well equipped. I hate paying for wifi as i consider it basic amenity. Excellent and huge and efficient breakfast setup.
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Dear Guest,
Firstly, we want to thank your time spent to write this review on Tripadvisor.
Actually, we are the biggest hotel in Spain, as we have 915 rooms and more than 27 meeting rooms, with a huge auditorium for 511 assistants, but it is very important for us to provide a detailed and personalized service to all our Guests....
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Good locatin if you need to be around the Santiago Bernabeu stadium but also near Cozco metro and taxis are also available outside the hotel at all times. Not very convenient for those who wish to spend their time in the centre and around plaza major or Cava Baja.
The rooms are a little bit tired (please get rid of...
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Dear Guest,
Thank you for your comments and for appreciate our work at the check in, we are happy to see that everything was made in a fast and efficient way by our Front desk staff.
We hope your entire group enjoyed the football match and the visit to Madrid.
Best regards.
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We stayed in the Executive Suite and the outlook from the room was terrific. It was extremely quiet and our room was made up immediately whilst we were having breakfast just down the hall in a private location for customers on that floor. The hotel staff were friendly and very helpful and they all spoke English as well. The meals...
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Dear Customer,
I want to thank the kind comments about our service and facilities.
I think your stay has been entirely relaxing, as you say and that our service has been at the level of yours expectations.
Your comments encourage us to continue working on this line and reinforce our passion for the service.
Sincerely.
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We were attending a conference at the hotel, thus the rather unusual choice given a location in a very non-descript district which seems to have peaked in the late-1980's. On check in we were given an upgrade option which included breakfast and a "superior" room, which ended up being very good value for money. The room was very large and...
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Dear Guest,
First of all, we would like to thank your kind comments about our hotel.
In fact, we are located one street on the back of the Paseo de la Castellana, the main avenue in the city, between Santiago Bernabéu Stadium and the skyscrapers of Plaza Castilla. We are very sorry if you did not find a good restaurant...
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Stayed here for two nights in March while on business. Nice and clean rooms and very comfortable bed. The hotel looks old and not very flattering from the outside, but is well maintained on the inside.
Had everything necessary for business hotel, but charging EUR6 per hour for wi-fi was very disappointing. Tthe breakfast is very good, but charging EUR23...
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Dear Guest,
Thank you for using your time in adding your review about our hotel in Tripadvisor.
In one hand, although, we have a more than 100 product breakfast buffet and a very high speed Internet connection, we are sorry if we could not cover your expectations. For the next stay, we would recommend to check our several promotions in...
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I recently traveled to Madrid with my husband and we stayed at the Melia Castilla. It was an amazing trip and the hotel could not have been better. We splurged and stayed on the 15 th floor and the Royal Service was well worth the extra money! Having never traveled to Madrid, the concierge was my trip saver. Mercedes was...
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Dear Guest,
First of all, we would like to thank your personalized comments you make about our staff. We will let them know and we are going to congratulate them too.
Your kind comments encourage to all our team in keep offering a the very good Service that our Guest deserve.
We are glad to see that you enjoy our...
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