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All 458 Madrid hotels

Melia Castilla

4.0 of 5 Hotel   |   C/ Capitan Haya 43, 28020 Madrid, Spain
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84%
Ranked #34 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
AshPash2014 New York City, New York
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840 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stay here for business. The concierge level rooms include a buffet breakfast, light afternoon snacks, evening cocktails and light snacks on concierge level. Rooms are nice and clean. Staff is excellent. Wifi gets better with each visit. Safe area. Concierge level staff are fantastic and very helpful.

Was this review helpful? Yes
Derbyshire
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on business and whilst on some levels the hotel decor is not as modern as others locally but the room was extremely comfortable and the service was excellent. Plenty of options for food and drink locally and only a short walk from the metro (direct line from Airport). Will definitely try it again.

Was this review helpful? Yes 2
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Scott, Thanks so much for your kind comments, offering guest some important aspects of the hotel like trasnportation to the airport or distances and room experience. It´ll be a really pleasure see you back at The Melia Castilla and not only meet your expectations but improving them next time. Yours sincerelly, Javier Alcalde More

Oslo, Norway
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a great 1 + 5 days stay with interconnected rooms. The pool is a real treat in hot summer-Madrid. Our kids loved it! Restaurant Alboraya at the hotel is a very good, tradition spanish restaurant with famous paellas.

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, What a nice surprise reading your comments !! Thanks so much for your score. We really thinks that children and familys are very important for the hotel so that we offer the interconected room for this situations. Of course, we offer swiming pool for summer and children usually apreciate it. Thanks so much again and we hope to... More

2 reviews
4 of 5 stars Reviewed 3 weeks ago

A far cry from Melia Zaragoza, which I visited the week before. Room was great and spacious. Hotem ameneties were fabulous as well. Guy in the pool was rude though but didn't let him ruin the experience. Pool was good but too many saggy grannies in swimsuits

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Jerome, Thanks so much for your comments. We celebrate that you enjoyed our room and facilities and meet your expectations. We hope to see you back at The Melia Castilla. It´ll be a really pleasure. Yours sincerelly, Javier Alcalde More

Kent
Contributor
14 reviews 14 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has a deluxe marble style loby with comfortable rooms well furnished and perfectly insulated for sound + air con. The bathroom was large and well built. The pool is small, cold and surrounded by high-rise 14 floor business buildings but the sun gets in all afternoon, great for cooling off, but it's not the best setting. The location... More

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Kent, What a nice surprise your kind comments !! thanks so much for choosing us and hope to see you back again at The Melia Castilla. It´ll be a really pleasure. Yours sincerelly, Javier Alcalde More

New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've had very good luck with the Melia chain. It's one of those hotel chains you can book a room with and KNOW you'll be guaranteed, cleanliness and quality. The Melia Castilla is one of my favorites. The hotel is located near a very central subway line. Coming in from the airport it's a fast arrival. The hotel's Lobby Bar,... More

Was this review helpful? Yes 3
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Sandra, Thanks so much for you wonderful comments and you kind words. All the staff will feel proud of making you feel so confortable. As you said we are well connected to downtown and to the airport by subway. We offer a nice pool area to enjoy during the day for bathing in summertime and during the evening as... More

Buenos Aires, Argentina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is not in downtown Madrid which is an advantage under my point of view and very well connected to it by bus or subway. It's a classic hotel with all the services you can think of and the courtesy and ability of a caring personnel. I was lucky to meet Mr. Magadan at the front desk who was... More

Was this review helpful? Yes 3
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Guest, Thanks so much for your kind comments and for scoring to Melia Castilla Hotel as high as possible. It´s really fantastic to meet your expectations and we´ll work with enthusiasm and energy to keep it cool. We hope to see you back soon. I´ll tell our staff about your comments. Yours sincerelly, Javier Alcalde. More

Istanbul, Turkey
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in Melia Castilla in June 2014 as a business traveler. The hotel has clean rooms, functional AC, which becomes very useful in Madrid's summer climate. However, there isn't much nearby the hotel's location. Closest subway station is a 15 min. walking. Hotel furniture looks quite antique, perhaps in need of a renewal touch. There two breakfasts served continental... More

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Guest, First of all thank you very much for your feedback. We consider those aspects of improvement in that we can influence. It would be wonderful to recount your visit to the hotel so that you can enjoy our new site the pool, new Brasserie restaurant to reopen soon and the new internet connection, faster and easier to connect.... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 13, 2014

It's a great hotel. The breakfast is amazing the best. The staff was very nice & helpful. We were with children & had a early check in. The only plus is it's close to The Real Madrid stadium. U can catch the Hop on Hop off bus next to the Stadium. The hotel is away from the action. It's area... More

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Rohit, We are very pleased with your nice comments and we thank you for sharing them with all users. Our location is in the north of Madrid, just 15 minutes from the airport an down town and very well connecting by bus, subway or taxi at the main door. We look forward to welcoming you back soon. Javier Alcalde More

Madrid
Contributor
18 reviews 18 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 11, 2014

I travel very frequently to a few cities in the world and only in Madrid I keep coming back to the same hotel. Their staff is committed to a level of service rarely seen nowadays and that makes all the difference. Good breakfast (including an egg station), good and reasonably priced room service. Very comfortable beds, extremely clean bathrooms. Rooms... More

Was this review helpful? Yes 1
Javier_Alcalde, Adjunto a Dirección at Melia Castilla, responded to this review

Dear customer, We appreciate your kind descriptions about our activities and services. We all try to do our best and your opinions encourage us to continue working in this way. We look forward to welcoming you back soon. Best regards. Javier Alcalde More

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Additional Information about Melia Castilla

Address: C/ Capitan Haya 43, 28020 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Castilla 4*
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Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla

666 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#13 Business Hotel in Madrid #18 Family Hotel in Madrid #21 Romantic Hotel in Madrid #24 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
The Meliá Castilla is considered one of the most emblematic hotels in Madrid, with an appealing blend of perfectly balanced classic and contemporary styles, where peace and urban life are accomplices to delight our guests.The excellent location, a few minutes from Paseo de la Castellana, 15 minutes from Barajas airport and IFEMA exhibition centre, near Chamartín train station and the Real Madrid Santiago Bernabéu football stadium, makes the Meliá Castilla the perfect choice for your visit to Madrid. ... more   less 
Number of rooms
915

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Melia Castilla and other travelers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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