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Melia Castilla

4.0 of 5 C/ Capitan Haya 43, 28020 Madrid, Spain
#37 of 458 Hotels in Madrid
878 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
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Melia  Castilla
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878 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I recently stayed at this hotel for a conference and found the service and facilities to be excellent. Arriving very early morning from (after an overnight flight) the front desk told me that my room was ready. That was a welcome change from other hotels where I have often had to wait until the afternoon to check-in. The conference facilities... More

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Saffron Walden, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Although other reviews were very favourable for this hotel, I found some shortcomings. Our room stank of smoke, as did most of the corridors. I suspect this simply reflects the smoking habits of the Spanish population but it was quite off-putting. The location is far from ideal, and although teh Cuzco metro is close by it takes about 40 mins... More

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Javier_Alcalde, Assintant Manager at Melia Castilla, responded to this review

Dear guest, First of all, thanks so much for your comments and for your recent visit to The Melia Castilla. We are not used to recieve these type of comments about smokes and noises. Anycase, of course, I would like to apologize for it. One of the most important thing for us is your hapiness and your good experiences at... More

Boston, Massachusetts
Top Contributor
159 reviews 159 reviews
50 hotel reviews
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Disclaimer: I did not stay here. The review is for the conference facilities which are excellent My conference was held here but my company couldn't get me a room in time so I had to stay elsewhere and commute here. See review of Miguel Angel. In the business district and the Real Madrid stadium. Short walk from metro. First there... More

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Jedda, What a lovely surprise !! It´s not usual this type of comment, when you´re not sleeping at the hotel. Thanks so much for your kind comments and for the 5 points score. We celebrate that you enjoyed your visit to our Auditorium. We know the importance of facilities when you are on business. We hope to see you... More

Pottstown, Pennsylvania
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Good location. About 5 blocks from the hop on bus and 1 block from a grocery store/cafe. Excellent services, beautiful lobby. Breakfast ( 1,000 choices, linen tablecloths) was included in our room rate but looked to be 26.96 euros if used separately. Super clean rooms and great bathroom and shower.

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Javier_Alcalde, Assistant manager at Melia Castilla, responded to this review

Dear guest, What a fantastic piece of new... It´s worth the money !! That´s one of our most important aims. Thanks so much for your kind comments and for the 5 points scoring. We hope to see you back soon at the hotel. It´ll be a really pleasure. Yours sincerelly. Javier Alcalde. More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

I stayed here for 3 days. My stay was nice. Bt there were few flaws like no tea/coffee maker in d room. Otherwise nice locality near to real madrid stadium and walkable distance to subways. Nice services by the staff, a clean hotel with dedicated staff.

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Javier_Alcalde, Assistant manager at Melia Castilla, responded to this review

Dear Nikkhil, Thanks so much for your kind comments and your suggestions. We apreciate your time and the score. We´ll work hard to improve it next time. Othrwise let me share one small detail: we´re offering kettle service to our gests, not in advance in the room but on request. I´m sure you´ll enjoy this facilitie next time. Hope to... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was in Madrid on business, we were holding a conference at the hotel. The hotel was decorated to a high standard the lobby, and restaurant was very impressive. I was upgraded to a suite on the 14th floor which was really nice. The room was very comfortable, and spacious, I slept very well! The bathroom was huge and well... More

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Nisha, Thanks so much for your visit and for your nice comments. We are located in the north of Madrid, just 15 minutes to reach the airport or down town and very well connected. We are very pleased knowing that you really enjoyed your stay. Best regards More

Audlem
Top Contributor
59 reviews 59 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pleasant two nights spent here on business. Rooms were good offering all the usual hotel amenities, iron, free mineral water, decent shower. I didn't use the restaurants on site apart from breakfast, which was a well stocked buffet. Outside terrace bar was good for a post work beer.

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Javier_Alcalde, Adjunto a Dirección at Melia Castilla, responded to this review

Dear guest, Thanks so much for your kind comments about the hotel facilities and your experience at the hotel. Let me recommend you something for your next visit: L´ALBUFERA restaurant if you wanna try a nice paella or UPTOWN lounge & restaurant, our new space on the lobby floor. We hope to see you back soon and we´ll work hard... More

Leidschendam-Voorburg, Zuid-Holland, Netherlands
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Last week the Dioxin 2014 took place at the Melia Castilla, Madrid. We had access to "The Level", which I could recommend anyone. There's a special desk for check in at the 15th floor and the staff there is extremely coutious and helpful. The entire day they serve all kinds of snacks and obviously breakfast in he morning. There you... More

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Javier_Alcalde, Assistant manager at Melia Castilla, responded to this review

Dear Willem, Thanks so much for your kind comments and we celebrate having met your expectations during your last visit with DIOXIN. Thanks for recommending THE LEVEL service. We hope to see you back soon, not only on business but maybe on leisure... it´ll be a really pleasure. Warmest regards, Javier Alcalde More

Santa Cruz, California
Contributor
16 reviews 16 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here with my boyfriend who was here on business. We were upgraded to a larger room so we were extremely comfortable-had a lot of space. Really happy with the free upgrade. The bathroom alone was huge! Good internet access, air conditioning, and quiet at night (our room was located towards the back of the property). Our only complaint about... More

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your kind comments. After reading them I feel that you really enjoyed your experience at the hotel and your summer visit to Madrid. Thanks for your details about hotel facilities and your details to arrive downtown. We miss you aswell !! We hope to see you back very soon and we´ll work hard to... More

Lisbon, Portugal
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for several times, both business and leisure. Very professional staff. Good location. Very good commodities. Very comfortable rooms,excellent room service. Wi-Fi and TV above expectation. Perfect location,

Was this review helpful? Yes 2
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We celebrate you choose Melia Castilla Hotel both for business and leisure. It´s a really pleasure !! Thans so much for your kind comments. Let me suggest for your next time giving for a sight to UPTOWN lounge and restaurant, our new space on the hotel. Warmest regards, Javier Alcalde More

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Additional Information about Melia Castilla

Address: C/ Capitan Haya 43, 28020 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melia Castilla 4*
Number of rooms: 915
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Also Known As:
Melia Castilla Hotel Madrid
Melia Hotel Madrid
Melia Hotel Castilla

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