We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Melia Castilla

#40 of 453 Hotels in Madrid
Certificate of Excellence
Hotel website
Hotel deals
C/ Capitan Haya 43, 28020 Madrid, Spain
Special Offer
up to -15% MeliáRewards
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Melia  Castilla
Professional photos View all
Browse nearby
Melia  Castilla
Write a Review

1,116 reviews from our community

Traveler rating
    567
    383
    112
    36
    18
See reviews for
192
213
65
536
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (1116)
  • Mar-May only
    (269)
  • Jun-Aug only
    (256)
  • Sep-Nov only
    (318)
  • Dec-Feb only
    (273)
All months
Sunshine Coast, Australia
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is a big hotel which is a little on the older side but it functions well. Staff at the front desk are well trained,helpful and friendly, which is just as well for me for after my pin no. failed my bank[A.N.Z.] refused to help and the staff did all they could to help until Visa International stepped in and... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Larry, Thanks so much for your recent visit to Meliá Castilla Hotel. We feel really satisfied with your feeelings and your comments about staff, breakfast, etc although we realize that we must improve some details to meet completely your expectations next time. We offer different type of rooms. Let me recomend you Premium one for your next visit. I´m... More 

Top Contributor
59 reviews 59 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Two night stay for a conference. A grand old hotel with old style charm. Room was huge - I was asked if I wanted an upgrade to a larger room, and did not take it. The 'small' room was still massive! Buffet breakfast advertised as having 150 items. Short of trying them all it was fantastic!

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We are very pleased with your excellent comments and this encourage all the team to continue working hard for our guests. It'll be a pleasure to receive you again. A cordial greeting Javier Alcalde More 

Helsinki, Finland
Top Contributor
85 reviews 85 reviews
55 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice classical hotel (modern outside, traditional inside). Location is good for business, I guess, but a bit far from the center. Check-in and -out very quick and friendly. The only negative thing was the high temperature of the room - nothing to do there, as they have the aircon switched off for the winter... (it is still hot inside,... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks in advance for your constructive comments. Our location is in the north of Madrid just 15 minutes from the airport or down town and well connected. We want to apologize about the temperature you mention that we'd have managed in the best way if we had known. Thank you and we'll be very pleased to see you... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I frequently used to stay in this hotel on business travel about 15-20 years ago and always enjoyed it. Last time I was here was in 2005, and since this Easter we decided to take an extended trip to Madrid with my wife and 16-year old son, I decided to stay at this hotel again because my experience in the... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Patrick, When we read your comments about your visit to the hotel i feel that I only can say one thing: on behalf of all the staff at The Meliá Castilla, thanks so much for your words and sharing your experience to other guest. We feel really satisfied to have met your expectations. It´s fantastic and you´ll find all... More 

London, United Kingdom
Top Contributor
173 reviews 173 reviews
161 hotel reviews
405 helpful votes 405 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for only one night on the top floor (called The Level), which has its own check-in area. And the greeting was very warm, friendly and efficient. There is also an area with wine and finger foods laid out for guests to enjoy. There was a good selection of drinks, and the finger foods were quite good. Breakfast is also... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Mark, Thanks so much for your detailed comments and sharing your opinion to other guest. On the one hand we celebrate you´ve enjoyed the experience at The Level floor. We´ll take care of those small and important details to get your five points in your next visit. On the other one I feel worried about your comments about service... More 

Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

very close to the bernabeu madrid - football. one of the best !! expensive...but worth it... a bit far from the center. but any train will do the job. very rich breakfast. there is 2 supermarkets very close.

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Irit, Thanks so much for your recent visit to the hotel and thanks so much for sharing you opinion to other guest. 5 Points score is a fantastic piece of new for us. We´ll go on working hard to offer you fantastic experiences every time you come back to The Meliá Castilla. Warmest regards. Javier Alcalde More 

Moscow, Russia
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Not in the center of the city, but, still, very beautiful, convenient and fashionable, with cosy rooms and very interesting interiors. Plenty of nice restaurants nearby, and 2 metro stations in walking distance if you would like to use subway to get to the center (which takes 20 minutes approximately).

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Natalia, We appreciate the comments made for all users and you make us very happy to know that you really enjoyed your stay. Regards Javier Alcalde More 

Karachi
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great experience, comfortable accommodation. Friendly helpful staff. The location even though far from the city had lots of restaurants around, el corte ingles was a 20 min walk.Neighborhood was quiet.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We celebrate your good experience that encourage the whole team to continue working in this way. Receive a cordial greeting. Javier Alcalde More 

Sweden
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a taxi ride from the airport i arrived to this excellent hotel. The check-in was smooth even if I was a little bit early to check-in they did find a room for me. The room, a premium room, that was very spacious. The decor and furniture was classy in an elegant way and the bed was really sleep friendly.... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Madam, We appreciate your excellent comments about our services and facilities. You make us very happy to know that you enjoyed your stay. We expect your soon return. Best regards. Javier Alcalde More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed her for business. The hotel was payed for me, so I can not say anything about price /quality rating. But you can find some good deals on the internet. I was satisfied about the quality of the hotel. Nice rooms. Excellent bed. Friendly staff. The breakfast was good. I believe the price for a separate breakfast is 14... More 

Was this review helpful? Yes 1
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Jesse, Thanks in advance for your kind comments that encourage the team to continue working for our guests and for sharing your experience with the others users. It's great to know that you've really enjoyed your stay. We expect your return soon. Regards. Javier Alcalde More 

Questions? Get answers from hotel staff and past guests. Ask a question

684 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (192)
Viewed
Hotel & grounds (31)
Viewed
Room/suite (62)
Viewed
Business center/function rooms (6)
Viewed
Family/play areas (8)
Viewed
Pool/beach area (9)
Viewed
Dining (16)
Viewed
Bathroom (16)
Viewed
View from room (6)
Viewed
Other (38)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (448)
Viewed
Amenities (74)
Viewed
Classic Room (39)
Viewed
Grand Suite Royal (83)
Viewed
Junior Suite (71)
Viewed
Pool (12)
Viewed
Premium Room (66)
Viewed
Restaurants and Bars (74)
Viewed
The Hotel (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (44)
Viewed
Pool/beach area (2)
Viewed
Room/suite (14)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (1)
Viewed
Dining (8)
Viewed
Hotel & grounds (3)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question