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Melia Castilla

#43 of 453 Hotels in Madrid
Certificate of Excellence
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C/ Capitan Haya 43, 28020 Madrid, Spain
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1,234 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is my second stay at the Melia Castilla in Madrid. I just stayed there for three nights with a large group. Since our arrival, a late one because of a change of the plane schedule; everything and everyone at the Melia were welcoming and helpful in a matter of minutes we got our rooms and ready for the night.... More 

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Munich, Germany
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Hotel building appears bit old-stylish but when you enter the lobby and see the friendly and always very helpful reception-staff - you will enjoy the nice hotel atmosphere. Well equipped rooms, wide variety of dishes for breakfast, good quality bar and restaurant area. hotel is well-suited for a business traveler.

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Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

I was wondering how the front desk guys would be treating me in my checking in moment once I heard that the Spanishes can be quite cold sometimes. But the I felt like home! ☺ All of them very kind and polite. The ones in the restaurant too. The hotel is very nice. Has an old style that takes us... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Lara, Thanks so much for your recent visit to Meliá Castilla Hotel and sharing your experience to other guest. We feel satisfied after reading your feelings with our staff. We try to be kind, efficient and kind with our guest and it´s fantastic making you feel like home... thanks so much !! We´ll be delighted to see you back... More 

Dartmouth, Canada
Level Contributor
185 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed down in the real busy area but then we wanted to try another Melia hotel since we had a very nice stay at one in Sevilla. So we moved up for 2 days and stayed on the Level floor which is the executive floor. Nice to be able to have a cocktail and a tapa whenever you wished.... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, We feel really happy with your visit and your comments. We realize that your weren´t looking for our hotel because your preferences are downtown, but the expereince in Sevilla made you come to Meliá Castilla and we celebrate you had enjoyed the experience. Thanks so much for trust in Meliá Castilla and thanks so much for trust in... More 

Madrid, Spain
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel is quite beautiful and clean. If ur going for the pool ... not soooo much recommended as it is too small and not so much space to sun tan. The room is superb...big...clean...nicelly sized. The pool has a small bar which almost never has someone there to help...so u might dehydrate before they serve u some water. Haha.... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Mila, Thanks so much for your recent visit and kind comments about the hotel. I celebrate you had enjoyed the hotel experience and I would like to apologize for your swimming pool experience. It´s not the standard at Meliá Castilla Hotel. Service is one of the most important items for us. We´ll be delighted to see you back again... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just had a three-day conference in this hotel. * Suitable for big conference or company annual meeting. There are plenty of big conference rooms which can hold more than 50 people. * Very nice staff members. I found my VGA adapter disappeared two minutes before my presentation... :( I asked for help and they found me an adapter right before... More 

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Trondheim, Norway
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Ok business hotel with good meeting facilities, although a bit anonymous. Room was large, comfortable and clean. Ok standard, but not more than expected. Breakfast was ok as well, with varied selection of foods, but not much more than average. Friendly, professional staff.

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear Arne, Thanks so much for your recent visit to the hotel and sharing your experience to other guests. We desire to offer our best to each guest that choose Meliá Castilla. The way is not but our guest´s expectations but improving them. That is our aim. I´m sure your comments will help us to improve and we will try... More 

New York City, New York
Level Contributor
148 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a conference hotel and that's it. I came here for a conference and it worked for me but there are plenty of flaws. The maid service was terrible, never replaced the toiletries, tissue and the toilet paper, I had to ask. I ordered a bottle of wine to the room and the cloth napkin they brought it in... More 

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Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, First of all I would like to apologize for your feelings and impressions during your recent visit to the hotel. Your experience is not our standard. That´s because I offer my sinceres apologies and we´ll investigate to know why did you recieve a filthy napkin. I will be delighted if you come back to The Meliá Castilla and... More 

London, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Good conference facilities. Close to Metro (Cuzco) - ~ 20 minutes by metro from the old city centre and 20 minutes by taxi from the international airport. Well air-conditioned - comfortable even for outside 42 deg C. Very good nearby tapas Meson

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your recent fantastic and your fantastic comments about the hotel. We feel delighted with your feelings about the conference experience and we encourage you to come not on businesss but on leisure. I´m sure we´ll make you feel completely satisfied. It´ll be a fantastic pleasure for us to see you back again at The... More 

Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We've just started a 2 week stayed in Madrid and decided to choose the Melia Castilla. It seems so far it was the right decision: 1. Great location near to the subway station and great restaurant options 2. They have a special treatment for kids, so they can make a full check in process and room full customized for them... More 

Was this review helpful? Yes
Javier_Alcalde, Assistant Manager at Melia Castilla, responded to this review

Dear guest, Thanks so much for your comments and your recent visit to the hotel. Both are very important for us. We are trying to create a family friendly concept hotel, with our more than 100 hundred pair of connected rooms, with special facilities and details for children and now, in summer time our swimming pool available from 12:00 am... More 

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