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Petit Palace Londres

Galdo 2, 28013 Madrid, Spain
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Petit Palace Londres
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450 Reviews from our TripAdvisor Community

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Oslo, Oslo, Norway
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 7, 2016

Cheap rooms, much smaller then they appear on the net, darkish, need some upgrade. The gap between the door and the floor was few cm so i could hear everything from the hall - not much sleep. Friendly staff which ordered me a taxi to the airport at fixed price which was not fixed after all

Helpful?
1 Thank Dimitar D
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Guest, We would like to thank you for taking the time to send us your comment about your stay in our hotel. I regret that the size of your room is not completely to your liking. I inform you that the Hotel has several types of rooms, if you wish, on your next stay, can request a room with... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 21, 2015

This hotel has an excellent location near Puerta del Sol. The room was spacious although some of the furniture showed signs of wear. Good shower. Room is equipped with a safe (free). Reception staff were all friendly and helpful.

Helpful?
Thank TonyJK_12
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We are happy to know that we were able to make your stay enjoyable and that our hospitality and services overcome your expectations. We are working on improving our facilities, including the condition of the furniture. Thank you for your comments, and please do not hesitate to contact... More 

Israel
1 review
5 of 5 stars Reviewed December 19, 2015 via mobile

Good location close to shopping close to grand via street And San Miguel market room with balcony it's very nice and good size of room the breakfast very good and very clean The staff is very pleasant the wifi work good with a good signal very good place

Helpful?
Thank elielikeres
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Guest, Thank you very much for sharing your experience at Petit Palace Londres Hotel with the TripAdvisor community. I´m very glad that you enjoyed your trip to Madrid, our aim is to make our guests feel at home, and offer a comfortable stay. Thank you for your kind words about our team and the breakfast buffet. The best comments... More 

Achrafieh
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed December 4, 2015

No city on earth is more alive than Madrid, a charming place which sheers energy. Madrid, is a city of elegant boulevards, manicured parks. It’s renowned for its rich repositories of European art, Spanish masters. Eat out in Madrid and you will be faced with a variety of regional and international cuisines that is unparalleled anywhere else in Spain. Less... More 

Helpful?
3 Thank Kamal N
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear guest, I would like to thank you for taking the time to send us your comment about your stay in our hotel. I´m glad to read that you were happy with our hotel and our services, our guest’s satisfaction is our objective. I'm glad to know that your experience was so pleasant to take our breakfast and our fresh... More 

Epsom, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 25, 2015

This hotel could not be any more central! For a young couple this hotel was absolutely ideal! No need to drive anywhere with everything within walking distance! We had a room on the second floor right in the corner so we were facing the busy street, great view of the hustle and bustle of Madrid underneath us. The wifi in... More 

Helpful?
1 Thank laurenn302
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Laurenn, Let me thank you for the time spent on submitting your reviews. It is very important for us to receive customer feedback both positive and negative, in order to achieve the best customer service possible. I am really glad to read your words. We always work really hard, because we always want our guest to have an unforgetable... More 

Malmo, Sweden
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 15, 2015

For being a three star establishment the Petite Palace Londres sure exceeded our expectations. The main reasons we chose the hotel was the location, in the very heart of Madrid only two blocks from Puerta del Sol and even closer to the metro, and the budget friendly price tag. The room itself was located on a corner of the 4th... More 

Helpful?
Thank Josephine L
MARTA A, Director de Recepción at Petit Palace Londres, responded to this review
Google Translation

Estimé client, Merci d'avoir partagé votre expérience avec nous et d'avoir noté toutes ces petites choses qui nous rendent différents... More 

Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 28, 2015

Room was always clean. Bathroom needs some fixing. Staff was friendly and helpful. On check out, I was charged for items in the refrigerator that we did not used or consumed, Argued with staff, but lost my case. They would not believed what I had to say, Never touched anything on the refrigerator. Wireless Internet was available, but very slow.

Helpful?
2 Thank VOLKYLAND
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Client, Thank you very much for choosing our Hotel and sending your feedback. We are pleased to know that we meet your expectations and that you were especially satisfied with our facilities . We will pass along your congratulations to the entire hotel staff. We regret the incident with minibar products and if the internet has been slow. We... More 

Harrogate, United Kingdom
Level Contributor
92 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed October 17, 2015

On the down side, the room itself was very small. The double bed itself was against the wall giving access only from one side. There are no tea and coffee making facilities in the room. On the plus side, the location is excellent, less than 100m from Sol metro station. This gave us the perfect location in which to walk... More 

Helpful?
Thank Steve M
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Client, Thank you for your comments. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective. Without doubt, feedback like yours encourages us to continue working hard. We inform you that the Hotel has several room types, larger, which you can apply in your next stay. The Hotel offers our customers... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 12, 2015 via mobile

Room was very small for two people, but did have everything that was required. A bad odour was present at times possibly from the air conditioning vents. Room was very clean. Breakfast was very good. Location was excellent.

Helpful?
Thank travellinginguis
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Guest, Thank you very much for the time you spend writing your review, because this help us to improve our selves every day. We are pleased to know that we reach your expectative, regarding location, facilities and breakfast, where our guests can enjoy different fresh products at the hotel rooftop. We hope you’ll keep trusting us for your next... More 

Oslo, Norway
Level Contributor
2 reviews
2 of 5 stars Reviewed October 7, 2015

The bad: The first room we got had a cockroach in the bathroom - the receptionist got us another room with the promise of fixing the cockroach. The rooms were kind of musty, but the musty odour was covered up by heavy perfuming from the A/C. The good: The breakfast was really good on the top floor. This was a... More 

Helpful?
Thank Christoffer F
Ana S, General Manager at Petit Palace Londres, responded to this review

Dear Guest, Thank you very much for you comment about our Hotel. Your feedback helps us to improve every day. We regret the incident of the first room. This is a one-time incident. We are in the heart of Madrid, where sometimes these events is inevitable, regardless of our controls in this regard. As rightly mentioned, our receptionist immediately acted... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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