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Osuna Hotel

Luis De La Mata 18, 28042 Madrid, Spain
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Osuna Hotel
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339 Reviews from our TripAdvisor Community

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Traveler rating
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    99
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (339)
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    (77)
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Bratislava, Slovakia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for just one night before our flight. We were looking for a hotel close to the airport, for a reasonable price. The hotel made its "great" impression just before we even came - the bored receptionist nearly hang up on me when I called from the airport to send the car for us. She could... More 

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DPTOCOMERCIALCHH, Jefe de Ventas at Osuna Hotel, responded to this review

Dear Customer. I feel his comments regarding the mentioned services, we will take steps to ensure that situations as mentioned, does not happen again. Effectively and as with any business, our objectives are to maintain our customers, giving good service. Sorry for the inconvenience. Best regards. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Hotel was lovely and clean. Had a great time up until the last day when I had to wait 40 minutes at a bar with no service. I then waited in line for the dining room to ask for service at the bar. After another 20 minutes waiting I was told that it was restaurant service only - even though... More 

Was this review helpful? Yes
DPTOCOMERCIALCHH, Jefe de Ventas at Osuna Hotel, responded to this review

Dear Customer. I feel his comments regarding the mentioned services, we will take steps to ensure that situations as mentioned, does not happen again. Effectively and as with any business, our objectives are to maintain our customers, giving good service. Sorry for the inconvenience. Best regards. More 

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Dundalk, Ireland
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

I had a lovely time here place was so clean room was cleaned and fresh towels every day pool area was lovely staff were very friendly even though I don't speak much Spanish.free shuttle bus to and from airport only negative thing I have to say is there were only 10 sunbeds available at pool so you would need to... More 

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DPTOCOMERCIALCHH, Jefe de Ventas at Osuna Hotel, responded to this review

Dear guest. We welcome your comments and we will be happy to assist you on your next visit to Madrid. A greeting More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel isnt bad for stay one night if you want to be close to the airport because they have a really good and free transport shuttle to the airport. The breakfast was OK but nothing special, normal. The people at the reception and the chofer from the shuttle to the airport were so polite and nice! Nice and clean... More 

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DPTOCOMERCIALCHH, Jefe de Ventas at Osuna Hotel, responded to this review
Google Translation

Estimado cliente. Agradecemos sus comentarios y esperamos contar de nuevo con su estancia en nuestro Hotel. Un saludo de todo... More 

2 reviews
4 of 5 stars Reviewed July 13, 2015

Rooms clean and tidy,AC, TV big size pool basic but very accommodating ideal for couples romance and groups .... Close to airport and free transfers, very peaceful and in height of summer rooms are 55euros. well I liked this place and would come again food on the other hand is a little pricy.

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Niki, Thanks a lot for your remarks. As you mention, the hotel is a perfect option for couple and groups in summer and we also have a 24 hours free shuttle bus to the Airport and Ifema. Customer´s experiences are very important for us. We hope to see you soon Kind Regards, Sales Department More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 12, 2015

booked this hotel because my wife and I had a pleasant stay there in 2008. Sadly nothing had been done to improve the hotel since 2008. The pool is still the one small positive but even that is tired and in need of a refurb. On arrival we were offered room 92 and 94 (even though I had paid extra... More 

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DPTOCOMERCIALCHH, Jefe de Ventas at Osuna Hotel, responded to this review

Dear Customer. We welcome your comments and we regret what we said, there are things really get better, why they are carrying out a series of reforms in the most damaged rooms, our goal is to achieve maximum satisafacción A greeting More 

1 review
2 of 5 stars Reviewed July 11, 2015

Nothing really wrong with this hotel, providing you think about it in terms of being a very, very basic hotel. If you remember from the US, think your most basic form of Motel 6, then you have it about right. Ok the pool and outdoor areas are nicer than a Motel 6, but the rest of the accommodations are pretty... More 

Was this review helpful? Yes
DPTOCOMERCIALCHH, Jefe de Ventas at Osuna Hotel, responded to this review

Dear Customer. We welcome your comments and we regret what we said, there are things really get better, why they are carrying out a series of reforms in the most damaged rooms, our goal is to achieve maximum satisafacción A greeting More 

Lutz, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 5, 2015

My daughters were attending a language camp with Diverbo, and this was the meeting hotel for all of the kids and camp counselors. The hotel is very close to the airport, and does offer shuttle bus service at no charge. They did have a generous spread for breakfast, croissants, pastry, cheese, ham, espresso machine, cereal and juice. The service at... More 

Was this review helpful? Yes 1
DPTOCOMERCIALCHH, Jefe de Ventas at Osuna Hotel, responded to this review

Dear Customer. We welcome your comments, regretting the incidents experienced and we get to solve as far as possible, our goal is to make our customers as comfortable as possible be. A greeting More 

2 reviews
4 of 5 stars Reviewed June 28, 2015

Nothing wrong here Okay pool, okay room with wifi, free park on the street or only 6,5 euro inside. Good calm area if you have car. (We are not young to go by public transport.) All about what you want to pay for sleeping an breakfast. Didnt eat breakfast yet.

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DPTOCOMERCIALCHH, Jefe de Ventas at Osuna Hotel, responded to this review

Dear Customer. We welcome your comments, hoping to have new with your stay A greeting More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 27, 2015

Wish I could give it a rating of zero!! We planned to stay two nights but once we saw the room we went right back to ask for a new room, the walls were covered in mold and the wallpaper was peeling off the wall. The smell almost knocked you over. They sent us to another room where the A/C... More 

Was this review helpful? Yes 1
DPTOCOMERCIALCHH, Jefe de Ventas at Osuna Hotel, responded to this review

Dear Customer. We welcome your comments, lamenting his experience, but keep in mind that during your stay, the hotel had to endure a storm of rain and hail, for which almost no hotel is prepared. Please accept my apologies for that. A greeting More 

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