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Osuna Hotel

Luis De La Mata 18, 28042 Madrid, Spain
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Best prices for: 1 room 1 guest
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Osuna Hotel
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Osuna Hotel
Osuna Hotel
Osuna Hotel
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289 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Herts, UK
Top Contributor
130 reviews 130 reviews
35 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed 1 week ago

A free shuttle bus from the airport brought us to this quiet hotel in a residential area, about ten minutes walk from a metro station into the city centre. The annexe had large rooms, but was a little way away from the hotel, and no help was offered with our luggage. Breakfast was only average, and it's probably more suitable... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed for 4 nights. The staff were very nice especially the bar and restaurant staff. I had a room near the reception so i got free fast wifi! The only slight problem are the rooms, they are hot with a slight odour. TheTV was very old fashioned (prisons have better TVs) and sink was leaking in room 53. Overall, it... More 

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Contributor
16 reviews 16 reviews
4 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed 2 weeks ago

A strange hotel.. Check in was painful! No introduction to the hotels facilities were provided - with only a simple 'turn left out of the front door' to find our rooms. Pool looked inviting - but the building nearby looked run-down and in need of repair. The accommodation blocks around the pool, and running towards the more modern three storey... More 

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Nottingham
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
113 helpful votes 113 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel needs an update! Previous comments about the poor check in service proved true for my colleagues who arrived the day before but I was fortunate to have an efficient experience. The rooms are a fair size but need an update. WiFi did not reach the large 3 story block of rooms at the far end of the property... More 

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Guest, We would like to thank you for your remarks. We will take into account your recommendations and we will continue working hard in order to achieve our main target: incredible experiences for our guests and cover their needs at 100% . Hope to see you soon Kind Regards, Sales Department More 

Novosibirsk Oblast, Russia
1 review
5 of 5 stars Reviewed 2 weeks ago

Very comfortable surrounding, affordable price, excellent service, convenient location (close to airport, metro station), free transfer from and to airport and IFEMA, hotel personnels are quite helpful!!

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Guest, Thank you so much for this lovely review. You, ve described perfectly what Osuna Hotel is : excellent location between airport and IFEMA with 24 hours free shuttle service for both places, nice staff , comfortable rooms and good value.We feel very happy when our guests were happy! We would love to see you again in our hotel... More 

Provence
Contributor
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hotel is Motel style as bedrooms are across courtyard from main building . I found the all facilities very clean, which for most guests is requirement number one. There is a pick up service to and from the Airport, about 10 minutes away that operates 24/7. The dining room remains open until 10.30pm and Bar till food later. The... More 

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Guest, We really appreciate your comments.As you mention, this hotel is a perfect option to stay in the nearby of airport d at great deals. Very good for value. On behalf of all the team of CHH Hotels THANKS!! Looking forward to seeing you soon. Kind Regards, Sales Department More 

Dublin, Ireland
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 4, 2015

I recently stayed two nights here on business (attending FITUR at IFEMA) and generally agree with the comments made by Philippa A of the UK back in October, but with the following three exceptions: I had free wi-fi in my room, so the hotel’s comment about it being provided “in the near future” seems to have been implemented - and... More 

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Neil, Thank you very much for your comments. we really apppreciate your time describing your visit at Osuna Hotel. Our main aim is to get your stay an unforgettable experience. Therefore, we feel proud of have got it this time. As you mentioned, the hotel is located between Ifema and airport and easily connected to city center by metro.... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 27, 2014

This hotel is ideally situated if you are attending a fair at Madrid's IFEMA and are on a budget. It is located in a residential area so nothing going on within walking distance except a huge Corte Ingles close by (10mns) They have a courtesy bus to and from the airport as well as to and from the exhibition centre... More 

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Philippe, Thanks a lot for your remarks.Osuna Hotel is strategically located between IFEMA and airport and offers great prices. As you mentioned, we have at our guests disposal a free shuttle service 24 hours to IFEMA and airport. We really regret not to have covered your expectations to 100%. It is very important for us to know our guests’... More 

Birmingham, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 18, 2014

Arrived to be given a chalet type room which when I opened the door had a damp smell. Skirting board was smashed, wallpaper bubbled and hanging off, bed didnt look inviting at all. Went back to reception and asked to be moved. They gave me a room in the block that looks like an office block. Room was marginally better... More 

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New York
Top Contributor
83 reviews 83 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed October 16, 2014

1) Rude & unhelpful front desk. Sent us to our room via a longer route. Didn't seem to give a damn. 2) A/C not working but didn't tell us until we inquired. Told us to "open the window". I would have preferred an apology and a financial offer. 3) Peeling paint in bathroom and moldy grout. 4) Fixed dinner menu... More 

Was this review helpful? Yes 1
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