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Osuna Hotel

4.0 of 5 Luis De La Mata 18, 28042 Madrid, Spain
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Osuna Hotel
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254 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Arrived to be given a chalet type room which when I opened the door had a damp smell. Skirting board was smashed, wallpaper bubbled and hanging off, bed didnt look inviting at all. Went back to reception and asked to be moved. They gave me a room in the block that looks like an office block. Room was marginally better... More

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New York
Top Contributor
64 reviews 64 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

1) Rude & unhelpful front desk. Sent us to our room via a longer route. Didn't seem to give a damn. 2) A/C not working but didn't tell us until we inquired. Told us to "open the window". I would have preferred an apology and a financial offer. 3) Peeling paint in bathroom and moldy grout. 4) Fixed dinner menu... More

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Ilchester, United Kingdom
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

Booked from October 4-9 for a conference. The lobby and bar/restaurant are not bad, and the staff are very helpful; I asked for a room change as well as directions to city attractions, and also I left a bag at the bar one night and it was returned to me the next day. Unfortunately the rooms are just so bad... More

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Colombo, Sri Lanka
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Booked in from 25th to 30th September to attend a conference with 7 more guests who will echo the same what I have to write.No A/C, No room service, Towels, toiletries were not replaced properly. The day on checkout i was left with only a face towel. The mini bar was also not filled up. No drinking water.The shuttle to... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Apparently 27-29th September is 'winter' so aircon was turned off in the hotel, despite my room being 26*C at night, so no sleep. Had i actually been asleep i'd have been woken throughout the night by banging doors and people walking down corridors. I could also hear EVERYTHING going on in my neighbour's bathroom. I wasn't confident that the room... More

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I cannot believe this hotel is a "4-star". The walkway leading to my room had broken and loose tiles and the awning was rusted with peeling paint. My room smelled terrible when I entered - I had to open all the windows and run the ventilation fan on high speed for half an hour before it was tolerable. The wallpaper... More

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London
1 review
2 of 5 stars Reviewed 3 weeks ago

I was booked in here for a recent conference and it wasn't the best experience. My room was dingy and damp, smelled of stale cigarette smoke. The desk was too small to work on and there was no usable internet. When I was trying to get to a meeting, the reception staff flatly refused to call me a taxi and... More

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Witney, First of all, we want you to thank your comments.We really regret all the incidents found during your stay at Osuna Hotel. Our main purpose is the satisfacation of our customers´ and we feel unhappy for not have covered all your expectations. We hope you give us a chance to change your opinion in the near future.It will... More

1 review
2 of 5 stars Reviewed September 14, 2014 via mobile

Customer service was probably not invented here - just arrived to check-in, at 1pm, and was advised at the desk (in aa rather unfriendly way) to leave the desk and wait one hour somewhere in the (crowded) lobby since "the Rooms are not ready". So, people, don't expect any room here prior to 2pm.

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Guest, Thanks for sharing your comments with us and the rest of tripadvisor followers. We work hard everyday in order to achieve our main aim: Customer Satisfaction. We really appreciate your perception about your stay and we really sorry for the incidents found regarding the room at your arrival. Normally, rooms are ready from 12.00.We will keep on improving... More

Bruges, Belgium
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 11, 2014

Good transport to the city. Take the bus nr. 200 to avenida america or metro canellejas . 20 minutes . Swimming pool is a bonus. Cheap price and for that price very good. 220 euro for 10 days is a bargain!!!!

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Birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 31, 2014

I was surprised at Osuna Hotel. Best service ever I've got based on this price, they picked me up from airport at 1 o'clock in the night, and sent me to conference centre on the next day in early morning. The staff there are really helpful and friendly. The room is spacious and clean. The only problem is there is... More

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Additional Information about Osuna Hotel

Address: Luis De La Mata 18, 28042 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Osuna Hotel 4*
Number of rooms: 168
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Also Known As:
Osuna Hotel Madrid

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