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Osuna Hotel

Luis De La Mata 18, 28042 Madrid, Spain
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Osuna Hotel
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Osuna Hotel
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Osuna Hotel
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299 reviews from our community

Traveler rating
    27
    73
    91
    52
    56
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

I stayed here for two nights in April. When I arrived in Madrid I called the hotel to arrange for them to pick me up (they offer free transfers) the lady on the phone was very rude and hung up on me when I failed to inform her of the terminal I was at within her expected 2 second time... More 

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

After having my booking from the Madrid Travellodge , my agent had booked me & hubby into a "4star" hotel . On arrival , the staff were 1. Rude ,2 the rooms were very nicely decorated but had terrible and literally flimsy pillows . 2 single beds . Towels that were so thin I use towels like these back home... More 

Was this review helpful? Yes 1

Travelers are raving about these Madrid hotels

Nerja, Andalucia, Spain
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed overnight at this hotel when staying in Madrid for the weekend. I found the room comfortable with heating, essential in Madrid at this time of year. A good range of toiletries were provided which was helpful as I had forgotten to pack mine! A restaurant was available for evening meal and breakfast was outside my door in the... More 

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Lisbon, Portugal
Contributor
17 reviews 17 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed April 23, 2015

Been there for the FITUR 2015 fair and I was very disappointed. Just stayed for one night but the hotel is not a 4 star, definitely. The room is not properly maintained, everything is very poor, specially the carpet. The bathroom was not good as there was not some (at least) shampoo and some hand soap. Breakfast was a disaster,... More 

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Herts, UK
Top Contributor
139 reviews 139 reviews
35 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed March 19, 2015

A free shuttle bus from the airport brought us to this quiet hotel in a residential area, about ten minutes walk from a metro station into the city centre. The annexe had large rooms, but was a little way away from the hotel, and no help was offered with our luggage. Breakfast was only average, and it's probably more suitable... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 17, 2015

Stayed for 4 nights. The staff were very nice especially the bar and restaurant staff. I had a room near the reception so i got free fast wifi! The only slight problem are the rooms, they are hot with a slight odour. TheTV was very old fashioned (prisons have better TVs) and sink was leaking in room 53. Overall, it... More 

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
4 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed March 15, 2015

A strange hotel.. Check in was painful! No introduction to the hotels facilities were provided - with only a simple 'turn left out of the front door' to find our rooms. Pool looked inviting - but the building nearby looked run-down and in need of repair. The accommodation blocks around the pool, and running towards the more modern three storey... More 

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Nottingham
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
114 helpful votes 114 helpful votes
2 of 5 stars Reviewed March 14, 2015

This hotel needs an update! Previous comments about the poor check in service proved true for my colleagues who arrived the day before but I was fortunate to have an efficient experience. The rooms are a fair size but need an update. WiFi did not reach the large 3 story block of rooms at the far end of the property... More 

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Guest, We would like to thank you for your remarks. We will take into account your recommendations and we will continue working hard in order to achieve our main target: incredible experiences for our guests and cover their needs at 100% . Hope to see you soon Kind Regards, Sales Department More 

Novosibirsk Oblast, Russia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015

Very comfortable surrounding, affordable price, excellent service, convenient location (close to airport, metro station), free transfer from and to airport and IFEMA, hotel personnels are quite helpful!!

Was this review helpful? Yes 1
NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Guest, Thank you so much for this lovely review. You, ve described perfectly what Osuna Hotel is : excellent location between airport and IFEMA with 24 hours free shuttle service for both places, nice staff , comfortable rooms and good value.We feel very happy when our guests were happy! We would love to see you again in our hotel... More 

Provence
Contributor
17 reviews 17 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 6, 2015

The Hotel is Motel style as bedrooms are across courtyard from main building . I found the all facilities very clean, which for most guests is requirement number one. There is a pick up service to and from the Airport, about 10 minutes away that operates 24/7. The dining room remains open until 10.30pm and Bar till food later. The... More 

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Guest, We really appreciate your comments.As you mention, this hotel is a perfect option to stay in the nearby of airport d at great deals. Very good for value. On behalf of all the team of CHH Hotels THANKS!! Looking forward to seeing you soon. Kind Regards, Sales Department More 

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