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All 458 Madrid hotels

Osuna Hotel

4.0 of 5 Hotel   |   Luis De La Mata 18, 28042 Madrid, Spain
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Ranked #352 of 458 Hotels in Madrid
A recent review
4 of 5 stars Reviewed August 11, 2014
MARNIX6 Bruges, Belgium
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240 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago via mobile

Customer service was probably not invented here - just arrived to check-in, at 1pm, and was advised at the desk (in aa rather unfriendly way) to leave the desk and wait one hour somewhere in the (crowded) lobby since "the Rooms are not ready". So, people, don't expect any room here prior to 2pm.

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Bruges, Belgium
Contributor
19 reviews 19 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 11, 2014

Good transport to the city. Take the bus nr. 200 to avenida america or metro canellejas . 20 minutes . Swimming pool is a bonus. Cheap price and for that price very good. 220 euro for 10 days is a bargain!!!!

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Birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 31, 2014

I was surprised at Osuna Hotel. Best service ever I've got based on this price, they picked me up from airport at 1 o'clock in the night, and sent me to conference centre on the next day in early morning. The staff there are really helpful and friendly. The room is spacious and clean. The only problem is there is... More

Was this review helpful? Yes 1
Oxford, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

The Hotel really impressed me based on the price I paid for. SHUTTLE The shuttle van came to pick me up, very friendly driver (bold and glasses). Please dont forget to give him some tips. He helped me to carry my heavy bags. I left hotel early morning and it was Fernando, another driver, who was a smiley guy but... More

Was this review helpful? Yes 1
Benfleet
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 21, 2014

I stayed at Osuna when attending a conference. I have to say I was pleasantly surprised, the reviews I had read on here made me feel quite anxious about staying here, however I enjoyed my stay here, the hotel staff were pleasant and helpful, the room was big and clean, the breakfast was lovely, loads of choice.The Wifi worked well... More

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Angela, We are so pleased that we made your stay perfect, either it was because we helped you out with your missing luggage or because our staff is pleasant and helpful,we are very delighted to hear that you enjoyed your stay.We work really hard every day to offer the best service if you think our breakfast it’s lovely next... More

1 review
3 of 5 stars Reviewed May 11, 2014

The hotel was very nice and the staff professional. Unfortunately the driver of the hotelbus to the airport was aggressive and insulting to the passengers. This was the younger driver. This alone would be one reason for us never to go back

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Anna, we are so sorry about the incident you told us. we will take measures so nothing like this happens again maybe it was due to a traffic jam problems suffering problems with other drivers not with the passengers. Anytime you come back to Madrid, just give us a call or email us, we will organize your holidays! and... More

Basel, Switzerland
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 6, 2014

It was a very good week in Madrid, and i enjoyed very much staying in Hotel Osuna. Very friendly staff and a very nice breakfast bufett. the room was large , quite and very clean. The hotel away of the city centre but in a very quite area near to the Fair area. it has a nice swimming pool.Any visitor... More

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NuriaCHH, Departamento Comercial at Osuna Hotel, responded to this review

Dear Mohammed, What a lovely review you have written on TripAdvisor! The whole team is flattered! Thank you for your compliments, for us there is not any other way to treat our guest but with a smile 24/7! Our location near to the Fair area and our Free Shuttle service to IFEMA and Airport become us in the best option... More

Aberdeen, United Kingdom
Contributor
17 reviews 17 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 14, 2014 via mobile

The hotel is very basic in its decor and facilities but has very friendly staff. If you don't like smoking/smokers don't stay here. The non smoking rooms still smell of smoke and here is a 'haze' of smoke in the corridors. The wifi is a bit of a hit and miss and unless you want to pay for it in... More

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Lisbon, Portugal
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 9, 2014

Staied ther at August 2007. After my flight to home with Vueling had been canceled they lodged me at Osuna Hotel in Barajas. This hotel is very near to the Airport and located in a rich neighborhood at 3 minutes to the El Cort Ingles. The room was located in a building after the pool. It was the averaged size... More

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Additional Information about Osuna Hotel

Address: Luis De La Mata 18, 28042 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Osuna Hotel 4*
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Also Known As:
Osuna Hotel Madrid

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