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AC Aitana Hotel by Marriott

#130 of 452 Hotels in Madrid
Certificate of Excellence
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Paseo de la Castellana 152, 28046 Madrid, Spain
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1 room 1 guest
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AC Aitana Hotel by Marriott
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240 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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  • All months
    (240)
  • Mar-May only
    (58)
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maidenhead
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great hotel near Real Madrid stadium. Very clean and modern but for me, the bed sizes are too small for couples. Only really a small double, I have stayed at cheaper hotels with better beds. Other than that, its fine.

Was this review helpful? Yes 1
Leamington, Canada
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was perfectly located a couple blocks away from Bernabeu Stadium. There are many restaurants nearby (just be weary of when they open for dinner - most opened around 7:30 or later which didn't bode well for us canadians who are used to eating close to 6) The hotel rooms were great....spacious, clean and comfortable with a contemporary decor.... More 

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Windsor and Maidenhead, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is relatively new with nice rooms, a bit minimalistic but good quality and clean. The reception people are well trained. What is not well trained are the people managing the bar/restaurant. Instead of hanging in the kitchen they should be in the bar/restaurant waiting on people. I waited 20 minutes to get any service and left. The next... More 

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Rocio B B, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear Guest, Thank you for your comments, please accept our sincere excuses if we have not met to reach your expectations at the bar service in this occasion, we will communicate this issue to the General Management Department in order to improve our Food&Beverage service. Guest’s satisfaction is completely important for us and we will be delighted to see you... More 

Johannesburg, Gauteng, South Africa
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was truly amazing, great location, just a walk away from the best mall, the home stadium - Santiago Bernabéu close to subway and much much more. the service was fantastic despite the language barrier, staff was friendly and helpful and very patient, food was great.

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Rocio B B, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear Guest, We celebrate you have enjoyed your stay and thank you for your comments, the entire staff try to work harder day by day to improve our services. We hope you will stay with us back again for your next visit in Madrid. Yours sincerely, Rocío Barroso Front Desk Manager More 

San Diego
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good experience with the Hotel. The rooms are comfortable. We got the premium room with balcony. It has wooden floor and nice beds (Clean). The receptionist lady helped a lot on guiding us. Was patient with our requests and we departed happy. Location is slightly away from city center but Metro stop and Bus stop are close by so felt... More 

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Rocio B B, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear guest, Thank you very much for your comment. It is so important for us in order to improve our service. Its a pleasure to know that the Hotel has met your expectations, and we hope that you keep choosing our Hotel in your future trips to Madrid. Yours sincerely. Rocío Barroso Front Desk Manager More 

Zurich, Switzerland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have been to this hotel few times , always on business trips. This time got an upgrade. Rooms are spaceous, clean, and the bed super super comfortable and inmaculated white sheets. The front desk always with a smile and very friendly staff.

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Rocio B B, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear guest Thank you very much for your comments.It is a pleasure to know that you had a great experience in our hotel Of course I will transfer your nice words to all of our staff We hope you keep visiting Ac Aitana Hotel Sincerely Rocío Barroso Front Desk Manager More 

Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2015

The first thing, I realized was the scent of the entrance. During our complete stay, it was smelling so good. The beds are really comfortable. The location is just fine, especially, if you are going to visit the stadium. My husband and I, have enjoyed our stay very much.

Was this review helpful? Yes 1
Rocio B B, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear guest Thank you very much for your comments Is a pleasure to know you enjoy your stay with us. We hope you will visit again in the future Best regards Rocío Barroso Front Desk Manager More 

New York City, New York
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 18, 2015

Great quality hotel at a reasonable price. The only drawback is the location - in the heart of the business district (i.e. there is nothing around). It is near the National Stadium though, so if there for a short stay and going to a game, this is definitely one hotel to put at the top of your list of potentials.

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Rocio B B, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review
Google Translation

Estimado cliente Muchas gracias por tomarse su tiempo en comentar a cerca de nuestro hotel Nos alegra saber que su... More 

Switzerland
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 15, 2015

Stayed there for business reasons. The hotel is located next to Santiago Bernabeu and Plaza Lima. The metro station is a 5 min. walk away. Rooms are spacious and there was nothing I would miss. Breakfast buffet is alright. The fitness room was a little bit disappointing. One small room, with two jogging machines and 2 more steppers. some space... More 

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Rocio B B, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear guest Thank you very much to choose our hotel Regarding our gym, we have to apologize, we have a fitness room, not a gym, which although is not too big, but it is into a 4 stars hotel´s standard. I hope we could you see agian in our hotel, expecting to cover your expectations Thank you very much to... More 

London
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 1, 2015

Rooms spacious. Staff seem to care, but not overly so. A bit run down in some respects (lifts very overcrowded). Breakfast slightly below par. I would say this is a good three star, rather than a four star. Bizarrely, they also kept binning my old soap and not providing a fresh one!

Was this review helpful? Yes
Rocio B B, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear guest Thank you very much to complete the questionary. Our guest´s opinion are very important to improve day a day We hope the next time we meet your expectations Yours sincerely Rocío Barroso Front Desk Manager More 

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