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AC Aitana Hotel by Marriott

#137 of 454 Hotels in Madrid
Certificate of Excellence
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Paseo de la Castellana 152, 28046 Madrid, Spain
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Best prices for: 1 room 1 guest
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AC Aitana Hotel by Marriott
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228 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Rooms spacious. Staff seem to care, but not overly so. A bit run down in some respects (lifts very overcrowded). Breakfast slightly below par. I would say this is a good three star, rather than a four star. Bizarrely, they also kept binning my old soap and not providing a fresh one!

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Rocio B B, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear guest Thank you very much to complete the questionary. Our guest´s opinion are very important to improve day a day We hope the next time we meet your expectations Yours sincerely Rocío Barroso Front Desk Manager More 

London, United Kingdom
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Better than average hotel for work travel or for a quick, cheap stay at the weekend. Good breakfast offer (but busy in the week) and good service from reception staff. Not a great location for city centre tourist trips as it's about 20mins out by taxi.

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Rocio B B, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear guest Thank you very much to complete our questionary. This is very important for us in order to improve our service. Is a pleasure to have met your expectations and we hope you choose us again on your next visit to Madrid Yours sincerely Rocío Barroso and we hope you choose us again on your next visit to Madrid More 

Pamplona, Spain
Level Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very well appointed hotel in Castellana in Madrid. Staff is very efficient and helpful. Rooms are large (compared to simlar hotels in Spain for solo traveller), modern enough, with a desk and chair to work, an armchair, very comfortable bed. Very convenient location north of Bernabeu in a quiet area of Madrid with many restaurants around. Weekend nights are noisy... More 

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Rocio B B, Director de Recepción at AC Aitana Hotel by Marriott, responded to this review

Dear guest Thank you very much for your comments, is very helpful for us to improve our service We hope we will choose us again for your next visit to Madrid Yours sincerely Rocío Barroso Front Desk Manager More 

Bethlehem, Pennsylvania
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Truly enjoyed staying at this well appointed hotel. Rooms were beautiful, sharp, beds were incredibly comfortable. I especially loved having a nespresso machine in the room. Breakfasts were fantastic, always a great variety and a staff that was happy to accommodate any dietary needs. Felt well taken care of and truly enjoyed the stay! Well done Marriott

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Rocio B B, Director de Recepción at AC Aitana Hotel by Marriott, responded to this review

Dear Madam Thank you very much for your nice comments. Such comments are very important for us to continue working on getting excellence We hope you will visit us again Yours sincerely Rocío Barroso Front Desk Manager More 

London, United Kingdom
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here a couple of times in the past year and really like it the place. The hotel is very central to the city and has a huge array of good restaurants nearby where there is something for everyone.The rooms are relatively basic but modern and very comfortable. Good selection of TV channels and nice sized bathroom. Restaurant and bar... More 

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Saint-Prex, Vaud, Switzerland
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 30, 2015

Great location and easy to reach from the airport.There are a few decent restaurants nearby and the area is pleasant to walk around in. The hotel has a relaxed bar / lounge area where light meals are served and the whole place is quiet chic. Great wifi throughout. Recommended.

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Rocio B B, Director de Recepción at AC Aitana Hotel by Marriott, responded to this review

Dear Sir Thank you very much to contact us. Is very important for us to receive comments from our guests, in order to improve our service. We hope we will se you again Yours sincerely Rocío Barroso Front Desk Manager Ac Aitana Hotel More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 27, 2015

I really enjoyed from this hotel. Hotel's location is great and is close to the Metro station. Also if you are a football fan, this hotel is your best option since it is within a walking distance to the football stadium. The only disadvantage of this hotel is the Wi-Fi costs.

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Oslo, Norway
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 4, 2015

Everything was great at this hotel, specially if you are going to a Real Madrid game. Nice, clean rooms, good breakfast, friendly people working there and good location. I will use this hotel again for sure!

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Amaia E, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear Sir Thank you very much for your comments about the friendly of our staff We would like to stand out that we believe it is extremely important to receive your comments , since it is the only way to improve our services . Thank you very much and we hope you will visit again Yours sincerely Rocío Barroso Front... More 

Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed March 31, 2015 via mobile

Smart lobby area and bar. Feels very corporate. Modern tapas in the bar was quite good. But very good, local pizza place just round the corner next to the hotel too. Room comfortable but nothing special. Traditional with modern twist: dark wood in the bedroom and green marble in the bathroom. Bed comfortable with lots of pillows. Ask not to... More 

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Amaia E, Front Office Manager at AC Aitana Hotel by Marriott, responded to this review

Dear Diane My name is Rocío Barroso and I am the Front Desk Manager at AC Hotel Aitana We would like to stand out that we believe it is extremely important to receive both positive and negative comments from our guests, since it is the only way to improve our services . Regarding your comment about rooms, we recommend you... More 

Paris
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 17, 2015

Great Hotel walking distance from the soccer stadium. Rooms where very clean and service was great! Downstairs bar was clean and friendly as well. I would recommend this hotel to all my friends and family!

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