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Hotel Maria Elena Palace

4.0 of 5 Calle Aduana 19, 28013 Madrid, Spain
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481 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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paphos
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars NEW

Just returned from a 5 day trip to Madrid, staying in the Hotel Maria Elena Palace. This hotel is in an excellent location, walking distance to Puerto del Sol and Plaza Mayor. The staff are very helpful and when asked, they recommended some excellent restaurants. If you can, avoid rooms on the 5th floor as they are in the attic... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We visited Madrid during January 2015 and stayed there for 2 nights. It was an excellent experience. Top location, clean and nice rooms, and the stuff is very professional, helpful and happy to assist in any problem. very recommended

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 27, 2015

Stayed in this hotel last week. Website is confusing as it states "free breakfast " and other reviewers stated free breakfast and even though we stayed for a week we were not entitled to the free breakfast. Location is fantastic and lobby and bar area definitely 4 star but the rooms are very outdated. The carpet in the hallways is... More 

Was this review helpful? Yes 2
DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear Moyran68, Thank you for your review. We take into account your review to improve our service. Hope to see you next time you visit Madrid! More 

Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 25, 2015

This hotel is in an excellent location near the main square. The decor of the lobby is magnificent! However, the room we stayed in was dated. There were scuff marks and stains on the bedroom wall. The ceiling near the desk and window was slanted slightly so we had to be very careful when walking by so as not to... More 

Was this review helpful? Yes 2
DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear kat24011, Thank you for your review. We take it into account to improve our service. Hope you visit us next time you come to Madrid! More 

Torrevieja, Spain
Senior Contributor
22 reviews 22 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 10, 2015

This hotel was recommended to me by a travel agent who uses it when visiting Madrid. I stayed there for 3 nights between Christmas and New year. It was a good hotel which I would be happy to return to on my next visit to Madrid. Our room was quiet, spacious enough, the beds were hard and therefore good to... More 

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St. Petersburg, Russia
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 9, 2014

We stayed at the Hotel “Palacio Maria Elena” for several nights two times, in November and December 2014. First time it was double room #115. Everything was very good. Hotel situated in real geographical and historical center of Madrid. Hotel is in the Aduana Street between Gran Via and Puerta del Sol. It takes equal time if you go East... More 

Was this review helpful? Yes 4
Huntsville, Alabama
Contributor
18 reviews 18 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 28, 2014

Hotel is general is OK, breakfast is good. But don't expect service to be good. Same typical crappy service like everywhere else in Madrid. For example, one morning, a cleaning lady would not exit our room at 9am after we came back from our breakfast. First of all, it's a bit early to do cleaning, since we just finished with... More 

Was this review helpful? Yes 1
Vadodara, India
Contributor
16 reviews 16 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 27, 2014

The location is absolutely fantastic, right in the middle of Madrid center, close to Puerta De Sol and the Gran Via. Hop On Hop Off and other tours leave from the vicinity. Lots of great places to hang out and shop are also close by. The hotel was within two minutes walk of a busy thriving area, with plenty of... More 

Was this review helpful? Yes 2
Nottingham, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 17, 2014

Stayed here to visit my daughter with my other 2 children for 2 nights. The size of the triple room was excellent which was good for us as I was travelling with my daughter and teenage son and it gave us lots of privacy. We found the service friendly and efficient and enjoyed breakfast. Also the central location was good.... More 

Was this review helpful? Yes 2
Antwerp, Belgium
Top Contributor
90 reviews 90 reviews
37 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed November 12, 2014

We stayed in this hotel for 4 nights, with our 3 teenage children. We had 2 rooms, the 3 kids' room was 'suite' with an extra bed. The beds are hard, but that is what we like. The location of the hotel is very central in Madrid, close to 'Sol', Gran Via, Plaza Santa Ana, Plaza Mayor and the metro.... More 

Was this review helpful? Yes 3
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Additional Information about Hotel Maria Elena Palace

Address: Calle Aduana 19, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Maria Elena Palace 4*
Number of rooms: 87
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Also Known As:
Maria Elena Palace Madrid
Hotel Style:
#139 Luxury Hotel in Madrid

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Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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