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Hotel Maria Elena Palace

4.0 of 5 Calle Aduana 19, 28013 Madrid, Spain
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Hotel Maria Elena Palace
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Hotel Maria Elena Palace
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454 reviews from our community

Traveler rating
    110
    197
    94
    36
    17
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73
203
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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St. Petersburg, Russia
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Hotel “Palacio Maria Elena” for several nights two times, in November and December 2014. First time it was double room #115. Everything was very good. Hotel situated in real geographical and historical center of Madrid. Hotel is in the Aduana Street between Gran Via and Puerta del Sol. It takes equal time if you go East... More 

Was this review helpful? Yes 1
Huntsville, Alabama
Contributor
15 reviews 15 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is general is OK, breakfast is good. But don't expect service to be good. Same typical crappy service like everywhere else in Madrid. For example, one morning, a cleaning lady would not exit our room at 9am after we came back from our breakfast. First of all, it's a bit early to do cleaning, since we just finished with... More 

Was this review helpful? Yes 1
Vadodara, India
Contributor
16 reviews 16 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is absolutely fantastic, right in the middle of Madrid center, close to Puerta De Sol and the Gran Via. Hop On Hop Off and other tours leave from the vicinity. Lots of great places to hang out and shop are also close by. The hotel was within two minutes walk of a busy thriving area, with plenty of... More 

Was this review helpful? Yes 1
Nottingham, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 17, 2014

Stayed here to visit my daughter with my other 2 children for 2 nights. The size of the triple room was excellent which was good for us as I was travelling with my daughter and teenage son and it gave us lots of privacy. We found the service friendly and efficient and enjoyed breakfast. Also the central location was good.... More 

Was this review helpful? Yes 2
Antwerp, Belgium
Top Contributor
89 reviews 89 reviews
37 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 12, 2014

We stayed in this hotel for 4 nights, with our 3 teenage children. We had 2 rooms, the 3 kids' room was 'suite' with an extra bed. The beds are hard, but that is what we like. The location of the hotel is very central in Madrid, close to 'Sol', Gran Via, Plaza Santa Ana, Plaza Mayor and the metro.... More 

Was this review helpful? Yes 1
Melb
2 reviews
5 of 5 stars Reviewed October 25, 2014 via mobile

Fantastic location, situated conveniently behind Puerto Del Sol, (walking distance to everything) yet given the crowds and noise of the area, very quiet and peaceful. Staff very friendly and helpful. We were a little worried beds would be too hard but found comfortable. Pillows a little flat but accommodating staff were happy to provide a second for us. Very clean... More 

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DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Than you very much for your review. We hope to see you netx time you visit Madrid! Regards More 

Hillegom, The Netherlands
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2014

Hotel lived up to our expectations based on our experience 4 years ago. Friendly staff. Nice room (could be better cleaned). Mattresses far too old. Very good breakfast buffet. Nice lounge. Carpets in corridors need replacement.

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DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear Thank you for your review. We take into account we have to change our mattresses. We will change them as soon as possible. Hope to see you next time you visit Madrid! Regards. More 

Top Contributor
68 reviews 68 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 11, 2014

The location and rating are seducing and looking at the public area, the hotel still is of a decent level. However - the worst is the constant noise-level within the hotel - the rooms are supposed to be sound proof - but #108 was nightmare - noise from below, above, behind (back stairs), from the corridors and through the vents... More 

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DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear I_laurentius, We are sorry to hear you didn´t like your stay at our hotel. We are working to reduce the noise in the 108,208 and 308 rooms. Hope to see you next time you visit Madrid! Regards, More 

London
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 8, 2014

I used to really like staying at the hotel, because of its central location, good food and tastefully decorated rooms. However, the last time I stayed there I called the reception to ask if I could have a second username+password for me phone (as I had logged on using my laptop and couldn't log out to switch to using the... More 

Was this review helpful? Yes 1
DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear Mr. James F, Thank you for your review. Since February 2014 we have free wifi in all the hotel and it is free for all devices you have (laptop, tablet, telephone...) We hope to see you next time you visit Madrid. Have a nice day! More 

Mountain View, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 5, 2014

Staff was very nice, accommodating and helpful. The junior suite was a nice space. The beds were unbearable. I think they purchased box springs and forgot to place mattresses on top. It was as hard as a board. No doubt that the owners nor staff has never actually lied down on the beds. Do not stay here unless they get... More 

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DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear guest, I am sorry to hear you couldn't sleep because our matresses. We are changing our matresses as soon as possible. Hope to see you next time you visit Madrid. Regards More 

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Additional Information about Hotel Maria Elena Palace

Address: Calle Aduana 19, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Maria Elena Palace 4*
Number of rooms: 87
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Also Known As:
Maria Elena Palace Madrid
Hotel Style:
#137 Luxury Hotel in Madrid

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