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Hotel Maria Elena Palace

4.0 of 5 Calle Aduana 19, 28013 Madrid, Spain
#241 of 458 Hotels in Madrid
413 Reviews 4 of 5 stars
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Hotel Maria Elena Palace
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Hotel Maria Elena Palace
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413 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Juan, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife an I stay in this hotel in our honey moon. It was our first experince in Madrid. Is ver central, with a reasonable price but the beds are too solid, I put money in one drawer and magically disappeared with some medicines of my wife. I was not sure that someone took it but never shows up again.

Was this review helpful? Yes 2
DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear guest, Thank you for writing us a review. About the beds we are going to change some of them soon and about the money and medicines you put on a drawer I can assure you that no one of the hotel tooke nor the money nor the medicines. Hoping to see you next time you visit Madrid, have a... More

Guiseley, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Lovely clean hotel good size rooms well equipped, we each had a double bed. Staff friendly and helpful friend with me is fluent in Spanish the staff changed rooms after 1st night due to street noise, given much quieter room with no problems, and gave me an extra pillow. Super situation so close to everything.

Was this review helpful? Yes
DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear Guest, We really appreciate your comments. It a pleasure to know that your experience at María Elena Palace Hotel was great. What is most important for us is the satisfaction of our guests and we feel proud to have achieved. Thanks for your reliance on CHH Hotels. Hope to see you soon! More

Surfers Paradise, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2014

We have stayed here twice within the last month. Once for a week. The two young people on front office have gone way past expectations. The room was great - large balcony with tables and chairs and sun lounges. Great for drying clothes after lots of travel. Bathroom really large. Breakfast fine. Position near Plaza Sol made everything easy. Best... More

Was this review helpful? Yes 1
DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Thank you for witing us a review. We hope to see you next time you visit Madrid. More

Miami, Florida, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 29, 2014

We stayed at this hotel in May 2007. The hotel is centrally located in walking distance of metro station, La plaza Mayor, Corte ingles and many others, Rooms are big, comfortable and quite, Toiletry is appropriate. Room were clean and well kept. Hotel staff was very helpful and nice. Very informative

Was this review helpful? Yes 1
Cape Town
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 29, 2014

Excellent location, practically on Sol Square, central Madrid. The breakfast is Euros 12 pp and terrible! Go to your right as you exit the hotel and after 80m have a lovely breakfast for Euros 8 pp. Rooms are ok, but again, ask for street facing with a balcony. Hotel has no energy and staff appears disinterested. Euros 84.15 pn room... More

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Lohja, Finland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

I spent last week in Madrid staying at this hotel with my sister, we loved it. The service was excellent, the rooms were clean and the environment really quiet. The location is ideal, walking distance to all major sights like Teatro Real and the art galleries as well as shopping.

Was this review helpful? Yes 1
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Leila, Thanks you very much for sharing your opinion about María Elena Palace. It is very important for us to know our guests´ experiences in order to value the satisfaction level. As you mention, this hotel is a perfect option to stay in the heart of Madrid at great deals. Very good for value.Our aim: make you feel like... More

Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 18, 2014

The location is perfect.Two mins from Sol and within walking distance to all the main sites.friendly staff and a good breakfast are bonuses also.The bar prices are very fair and are great when you arrive back from walking for the day.Would highly recommend and hopefully return soon.

Was this review helpful? Yes 3
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, We really appreciate your comments. It a pleasure to know that your experience at María Elena Palace Hotel was great. What is most important for us is the satisfaction of our guests and we feel proud to have achieved. Thanks for your reliance on CHH Hotels. Hope to see you soon. Kind Regards, Sales Department More

Athens Greece
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 16, 2014

Great hotel right in the very centre of Madrid. Good size rooms, clean and comfortable, great breakfast offered. Garage parking nearby at a small discount. Perfect for visiting places of interest, especially during Gay Pride with Chueca and the Parade location at a stone's throw. Lots of gay guys at the hotel, during that time.

Was this review helpful? Yes 1
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, Thanks you very much for sharing your opinion about María Elena Palace. It is very important for us to know our guests´ experiences in order to value the satisfaction level. As you mention, this hotel is a perfect option to stay in the heart of Madrid at great deals. Very good for value. On behalf of all the... More

Bury St. Edmunds, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2014

Booked through an agency, and was reasonably good. The room was a little tired but of good size and lots of goodies, shower gel, shampoo, comb toothbrush etc. The staff were very helpful in Reception. There was a mini-bar but it only had two bottles of water, and no price list so in view of the other give aways assumed... More

Was this review helpful? Yes
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, Thanks for sharing your comments with us and the rest of tripadvisor followers. We work hard everyday in order to achieve our main aim: Customer Satisfaction. We really appreciate your perception about your stay. We will keep on improving day by day to cover our guest expectations at 100%. We apologise about the mini bar issue. Hope to... More

Beirut, Lebanon
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 8, 2014

the location is near everything, centrally located. you feel like home, nice staff, reasonable priced breakfast, and i had a big room with a jacuzzi in the bathroom. unfortunately you need to pay for the internet there. be early at the breakfast room or else you will have to wait until you'll be seated on a vacant table. i will... More

Was this review helpful? Yes
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, we would like to thank you for your opinion. We try our best in order to achieve our main aim: satisfaction of our guest making them feel like at home. We feel very proud of having got it!! Regarding the internet access, María Elena Palace Hotel is offering this service free of charge from last March in common... More

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Additional Information about Hotel Maria Elena Palace

Address: Calle Aduana 19, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Maria Elena Palace 4*
Number of rooms: 87
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Also Known As:
Maria Elena Palace Madrid

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