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Hotel Maria Elena Palace

4.0 of 5 Calle Aduana 19, 28013 Madrid, Spain
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Hotel Maria Elena Palace
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Hotel Maria Elena Palace
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428 reviews from our community

Traveler rating
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    188
    87
    33
    16
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hillegom, The Netherlands
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 5 days ago NEW

Hotel lived up to our expectations based on our experience 4 years ago. Friendly staff. Nice room (could be better cleaned). Mattresses far too old. Very good breakfast buffet. Nice lounge. Carpets in corridors need replacement.

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Top Contributor
67 reviews 67 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

The location and rating are seducing and looking at the public area, the hotel still is of a decent level. However - the worst is the constant noise-level within the hotel - the rooms are supposed to be sound proof - but #108 was nightmare - noise from below, above, behind (back stairs), from the corridors and through the vents... More

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London
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I used to really like staying at the hotel, because of its central location, good food and tastefully decorated rooms. However, the last time I stayed there I called the reception to ask if I could have a second username+password for me phone (as I had logged on using my laptop and couldn't log out to switch to using the... More

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DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear Mr. James F, Thank you for your review. Since February 2014 we have free wifi in all the hotel and it is free for all devices you have (laptop, tablet, telephone...) We hope to see you next time you visit Madrid. Have a nice day! More

Mountain View, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Staff was very nice, accommodating and helpful. The junior suite was a nice space. The beds were unbearable. I think they purchased box springs and forgot to place mattresses on top. It was as hard as a board. No doubt that the owners nor staff has never actually lied down on the beds. Do not stay here unless they get... More

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DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear guest, I am sorry to hear you couldn't sleep because our matresses. We are changing our matresses as soon as possible. Hope to see you next time you visit Madrid. Regards More

San Juan, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My wife an I stay in this hotel in our honey moon. It was our first experince in Madrid. Is ver central, with a reasonable price but the beds are too solid, I put money in one drawer and magically disappeared with some medicines of my wife. I was not sure that someone took it but never shows up again.

Was this review helpful? Yes 2
DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear guest, Thank you for writing us a review. About the beds we are going to change some of them soon and about the money and medicines you put on a drawer I can assure you that no one of the hotel tooke nor the money nor the medicines. Hoping to see you next time you visit Madrid, have a... More

Guiseley, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 11, 2014

Lovely clean hotel good size rooms well equipped, we each had a double bed. Staff friendly and helpful friend with me is fluent in Spanish the staff changed rooms after 1st night due to street noise, given much quieter room with no problems, and gave me an extra pillow. Super situation so close to everything.

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DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear Guest, We really appreciate your comments. It a pleasure to know that your experience at María Elena Palace Hotel was great. What is most important for us is the satisfaction of our guests and we feel proud to have achieved. Thanks for your reliance on CHH Hotels. Hope to see you soon! More

Surfers Paradise, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2014

We have stayed here twice within the last month. Once for a week. The two young people on front office have gone way past expectations. The room was great - large balcony with tables and chairs and sun lounges. Great for drying clothes after lots of travel. Bathroom really large. Breakfast fine. Position near Plaza Sol made everything easy. Best... More

Was this review helpful? Yes 1
DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Thank you for witing us a review. We hope to see you next time you visit Madrid. More

Miami, Florida, United States
Contributor
17 reviews 17 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 29, 2014

We stayed at this hotel in May 2007. The hotel is centrally located in walking distance of metro station, La plaza Mayor, Corte ingles and many others, Rooms are big, comfortable and quite, Toiletry is appropriate. Room were clean and well kept. Hotel staff was very helpful and nice. Very informative

Was this review helpful? Yes 1
Cape Town
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 29, 2014

Excellent location, practically on Sol Square, central Madrid. The breakfast is Euros 12 pp and terrible! Go to your right as you exit the hotel and after 80m have a lovely breakfast for Euros 8 pp. Rooms are ok, but again, ask for street facing with a balcony. Hotel has no energy and staff appears disinterested. Euros 84.15 pn room... More

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Lohja, Finland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

I spent last week in Madrid staying at this hotel with my sister, we loved it. The service was excellent, the rooms were clean and the environment really quiet. The location is ideal, walking distance to all major sights like Teatro Real and the art galleries as well as shopping.

Was this review helpful? Yes 1
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Leila, Thanks you very much for sharing your opinion about María Elena Palace. It is very important for us to know our guests´ experiences in order to value the satisfaction level. As you mention, this hotel is a perfect option to stay in the heart of Madrid at great deals. Very good for value.Our aim: make you feel like... More

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Additional Information about Hotel Maria Elena Palace

Address: Calle Aduana 19, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Maria Elena Palace 4*
Number of rooms: 87
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Also Known As:
Maria Elena Palace Madrid

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