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All 458 Madrid hotels

Hotel Maria Elena Palace

4.0 of 5 Hotel   |   Calle Aduana 19, 28013 Madrid, Spain (Centro)
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Hotel Maria Elena Palace
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Ranked #226 of 458 hotels in Madrid
A recent review
4 of 5 stars reviewed 2 weeks ago
carolyn d Surfers Paradise, Australia
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404 people have reviewed this hotel

Traveler rating
    104
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    81
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Surfers Paradise, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We have stayed here twice within the last month. Once for a week. The two young people on front office have gone way past expectations. The room was great - large balcony with tables and chairs and sun lounges. Great for drying clothes after lots of travel. Bathroom really large. Breakfast fine. Position near Plaza Sol made everything easy. Best... More

Was this review helpful? Yes 1
Miami, Florida, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 29, 2014

We stayed at this hotel in May 2007. The hotel is centrally located in walking distance of metro station, La plaza Mayor, Corte ingles and many others, Rooms are big, comfortable and quite, Toiletry is appropriate. Room were clean and well kept. Hotel staff was very helpful and nice. Very informative

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Cape Town
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 29, 2014

Excellent location, practically on Sol Square, central Madrid. The breakfast is Euros 12 pp and terrible! Go to your right as you exit the hotel and after 80m have a lovely breakfast for Euros 8 pp. Rooms are ok, but again, ask for street facing with a balcony. Hotel has no energy and staff appears disinterested. Euros 84.15 pn room... More

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Lohja, Finland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

I spent last week in Madrid staying at this hotel with my sister, we loved it. The service was excellent, the rooms were clean and the environment really quiet. The location is ideal, walking distance to all major sights like Teatro Real and the art galleries as well as shopping.

Was this review helpful? Yes 1
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Leila, Thanks you very much for sharing your opinion about María Elena Palace. It is very important for us to know our guests´ experiences in order to value the satisfaction level. As you mention, this hotel is a perfect option to stay in the heart of Madrid at great deals. Very good for value.Our aim: make you feel like... More

Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 18, 2014

The location is perfect.Two mins from Sol and within walking distance to all the main sites.friendly staff and a good breakfast are bonuses also.The bar prices are very fair and are great when you arrive back from walking for the day.Would highly recommend and hopefully return soon.

Was this review helpful? Yes 3
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, We really appreciate your comments. It a pleasure to know that your experience at María Elena Palace Hotel was great. What is most important for us is the satisfaction of our guests and we feel proud to have achieved. Thanks for your reliance on CHH Hotels. Hope to see you soon. Kind Regards, Sales Department More

Athens Greece
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 16, 2014

Great hotel right in the very centre of Madrid. Good size rooms, clean and comfortable, great breakfast offered. Garage parking nearby at a small discount. Perfect for visiting places of interest, especially during Gay Pride with Chueca and the Parade location at a stone's throw. Lots of gay guys at the hotel, during that time.

Was this review helpful? Yes 1
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, Thanks you very much for sharing your opinion about María Elena Palace. It is very important for us to know our guests´ experiences in order to value the satisfaction level. As you mention, this hotel is a perfect option to stay in the heart of Madrid at great deals. Very good for value. On behalf of all the... More

Bury St. Edmunds, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2014

Booked through an agency, and was reasonably good. The room was a little tired but of good size and lots of goodies, shower gel, shampoo, comb toothbrush etc. The staff were very helpful in Reception. There was a mini-bar but it only had two bottles of water, and no price list so in view of the other give aways assumed... More

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NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, Thanks for sharing your comments with us and the rest of tripadvisor followers. We work hard everyday in order to achieve our main aim: Customer Satisfaction. We really appreciate your perception about your stay. We will keep on improving day by day to cover our guest expectations at 100%. We apologise about the mini bar issue. Hope to... More

Beirut, Lebanon
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 8, 2014

the location is near everything, centrally located. you feel like home, nice staff, reasonable priced breakfast, and i had a big room with a jacuzzi in the bathroom. unfortunately you need to pay for the internet there. be early at the breakfast room or else you will have to wait until you'll be seated on a vacant table. i will... More

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NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, we would like to thank you for your opinion. We try our best in order to achieve our main aim: satisfaction of our guest making them feel like at home. We feel very proud of having got it!! Regarding the internet access, María Elena Palace Hotel is offering this service free of charge from last March in common... More

Moosic, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 6, 2014

Good news: They spoke English. the hotel is rather centrally located one block from Place del Sol, just of Montera street[an active street]. Decent price. Bad news: No fitness center, privacy lock, peep hole. There was ONE piece of soap for 2 people for two days, and it was small. they charged fro water but no price list/menu. the Beds... More

Was this review helpful? Yes 2
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, Thanks a lot for your remarks. Customers´ experiences are very important and useful for us. They help us to keep on improving continuously Regarding the mini bar, there is only water available on it but if you want any other kind of soft drinks or alcohol there is a 24 hours room service. Probably the price list and... More

Liverpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 3, 2014

Did a city break at the beginning of May and had a great stay here. The check in was quick and friendly, the room even though it had some outside noise was very modern and spacious. If the noise is a little loud for you ask for a change of room to a quieter part of the hotel. The hotel... More

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Additional Information about Hotel Maria Elena Palace

Address: Calle Aduana 19, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Maria Elena Palace 4*
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Also Known As:
Maria Elena Palace Madrid

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style
#128 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Maria Elena Palace Hotel is located just 150 m from Puerta del Sol, the largest area of stores and shopping centers of Madrid and situated in the Art Triangle of the city (Prado Museum, Reina Sofia Art Centre and Thyssen Bornemisza Museum)A total of 87 rooms 6 of them Junior Suites equipped with complete bath, shower with hidromassage column,telephone, individual air conditioning, international channels TV, free WiFi, minibar (chargeable) and free safe and room service.Our Charm : Elegance combined with maximum comfort ... more   less 
Number of rooms
87

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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