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Hotel Maria Elena Palace

4.0 of 5 Calle Aduana 19, 28013 Madrid, Spain
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468 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed in this hotel last week. Website is confusing as it states "free breakfast " and other reviewers stated free breakfast and even though we stayed for a week we were not entitled to the free breakfast. Location is fantastic and lobby and bar area definitely 4 star but the rooms are very outdated. The carpet in the hallways is... More 

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Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is in an excellent location near the main square. The decor of the lobby is magnificent! However, the room we stayed in was dated. There were scuff marks and stains on the bedroom wall. The ceiling near the desk and window was slanted slightly so we had to be very careful when walking by so as not to... More 

Was this review helpful? Yes 1
Torrevieja, Spain
Senior Contributor
21 reviews 21 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was recommended to me by a travel agent who uses it when visiting Madrid. I stayed there for 3 nights between Christmas and New year. It was a good hotel which I would be happy to return to on my next visit to Madrid. Our room was quiet, spacious enough, the beds were hard and therefore good to... More 

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St. Petersburg, Russia
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed December 9, 2014

We stayed at the Hotel “Palacio Maria Elena” for several nights two times, in November and December 2014. First time it was double room #115. Everything was very good. Hotel situated in real geographical and historical center of Madrid. Hotel is in the Aduana Street between Gran Via and Puerta del Sol. It takes equal time if you go East... More 

Was this review helpful? Yes 2
Huntsville, Alabama
Contributor
15 reviews 15 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 28, 2014

Hotel is general is OK, breakfast is good. But don't expect service to be good. Same typical crappy service like everywhere else in Madrid. For example, one morning, a cleaning lady would not exit our room at 9am after we came back from our breakfast. First of all, it's a bit early to do cleaning, since we just finished with... More 

Was this review helpful? Yes 1
Vadodara, India
Contributor
16 reviews 16 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 27, 2014

The location is absolutely fantastic, right in the middle of Madrid center, close to Puerta De Sol and the Gran Via. Hop On Hop Off and other tours leave from the vicinity. Lots of great places to hang out and shop are also close by. The hotel was within two minutes walk of a busy thriving area, with plenty of... More 

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Nottingham, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 17, 2014

Stayed here to visit my daughter with my other 2 children for 2 nights. The size of the triple room was excellent which was good for us as I was travelling with my daughter and teenage son and it gave us lots of privacy. We found the service friendly and efficient and enjoyed breakfast. Also the central location was good.... More 

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Antwerp, Belgium
Top Contributor
90 reviews 90 reviews
37 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed November 12, 2014

We stayed in this hotel for 4 nights, with our 3 teenage children. We had 2 rooms, the 3 kids' room was 'suite' with an extra bed. The beds are hard, but that is what we like. The location of the hotel is very central in Madrid, close to 'Sol', Gran Via, Plaza Santa Ana, Plaza Mayor and the metro.... More 

Was this review helpful? Yes 1
Melb
2 reviews
5 of 5 stars Reviewed October 25, 2014 via mobile

Fantastic location, situated conveniently behind Puerto Del Sol, (walking distance to everything) yet given the crowds and noise of the area, very quiet and peaceful. Staff very friendly and helpful. We were a little worried beds would be too hard but found comfortable. Pillows a little flat but accommodating staff were happy to provide a second for us. Very clean... More 

Was this review helpful? Yes 1
DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Than you very much for your review. We hope to see you netx time you visit Madrid! Regards More 

Hillegom, The Netherlands
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 15, 2014

Hotel lived up to our expectations based on our experience 4 years ago. Friendly staff. Nice room (could be better cleaned). Mattresses far too old. Very good breakfast buffet. Nice lounge. Carpets in corridors need replacement.

Was this review helpful? Yes 1
DPTOCOMERCIALCHH, Manager at Hotel Maria Elena Palace, responded to this review

Dear Thank you for your review. We take into account we have to change our mattresses. We will change them as soon as possible. Hope to see you next time you visit Madrid! Regards. More 

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Additional Information about Hotel Maria Elena Palace

Address: Calle Aduana 19, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Maria Elena Palace 4*
Number of rooms: 87
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Also Known As:
Maria Elena Palace Madrid
Hotel Style:
#138 Luxury Hotel in Madrid

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