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All 456 Madrid hotels

Hotel Maria Elena Palace

4.0 of 5 Hotel   |   Calle Aduana 19, 28013 Madrid, Spain (Centro)
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Ranked #252 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 4 weeks ago
magandjohn1 Merthyr Tydfil, United Kingdom
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435 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Merthyr Tydfil, United Kingdom
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location of the hotel is excellent, very near the Puerta del Sol and the Gran Via and the area is very lively. The reception is very nicely furnished and comfortable, the bar is situated in the large reception/lounge area. The rooms seem to be a bit hit and miss, ours was fine as we were in a quiet part... More

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NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, Many thanks for all your comment. We are very proud of having covered your expectations during your visit in Madrid. Our main aim is the satisfaction of our guests and it is a pleasure to know that we have got it. As you mentioned, one of the advantages that María Elena Palace Hotel offers to its guests is... More

Brussels, Belgium
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 21, 2014

This hotel has a great location close to Puerta del Sol and the Gran Via which really is the centre of town from which many sights and neighbourhoods are walkable. The hotel itself has a comfortable ambience and, contrary to an earlier review by Tiziana B., we found the staff tried hard to be friendly and helpful. The hotel is... More

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Melbourne, Australia
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 17, 2014

My husband and I visited Madrid in the first week of Dec on our Honeymoon - first stop Madrid, very excited once we landed but very disappointed with the hotel. Amazing location, hop, skip and you wouldn't need to jump to get to Grand Via & Puerta Del Sol and other buzzing location, but the rooms seemed so dull and... More

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London, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 14, 2014

My husband and I have just come from a weekend in Madrid and we stayed at Maria Elena Palace. The location is absolutely spot on and it's close to lots of tapa places in a very vibrant area of Madrid even though the hotel is conveniently located on a side street so that there is hardly any noise. The hotel... More

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2014

Very good location in the center of Madrid, friendly staff, early check-in possible. Close to Gran Via, Puerta del Sol. Rooms are spacy, bathroom well equipped. Prices are reasonable. Breakfst excelente.

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4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 20, 2013

a great position in the Old City just off of Puerto Sol fronts onto a reasonably quite road. Pro's are its position,large room with twin beds very large bathroom the buffet breakfast was excellent (can't comment on dining) staff seemed efficient and helpful.ambience very nice . Con's: wifi is extra and the hotel's computer was out of action. We had... More

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 17, 2013

Madrid is so beautiful city, but unfortunately my bad luck guided me to this hotel. You can imagine no clothe cleaning service, paid internet in the rooms with high rates, free internet just in the lobby,which means it is your office. I will not recommend any one there.Finally, the food is good and the kitchen people were so nice. Don't... More

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Cardiff, United Kingdom
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

Loved staying at Maria Elena Palace hotel..the location is very central,the room was comfortable and impeccably serviced,the breakfast was superb and the lounge area was relaxing and had free internet.Loved Madrid and will definitely return to this charming and affordable hotel !

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Bloomsburg, Pennsylvania, United States
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 15, 2013

Room not clean. Services poor and personnel clueless. Needed light bulb in room and they didn't know where they were until housekeeping comes in tomorrow. Internet room charge too expensive expensive as well as drinks at bar.

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 4, 2013

We visited Madrid for a work/pleasure trip in September. We booked two rooms at the Hotel Maria Elena Palace on the internet & were happy with the deal we got. Took local bus from airport to city centre, asked a police man for directions & we arrived without any real fuss.. Hotel & staff were all very nice on arrival.... More

Was this review helpful? Yes 2

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Additional Information about Hotel Maria Elena Palace

Also Known As:
Maria Elena Palace Madrid
Maria Elena Palace
Address: Calle Aduana 19, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#142 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Maria Elena Palace 4*
Official Description (provided by the hotel):
Maria Elena Palace Hotel is located just 150 m from Puerta del Sol, the largest area of stores and shopping centers of Madrid and situated in the Art Triangle of the city (Prado Museum, Reina Sofia Art Centre and Thyssen Bornemisza Museum)A total of 87 rooms 6 of them Junior Suites equipped with complete bath, shower with hidromassage column,telephone, individual air conditioning, international channels TV, free WiFi, minibar (chargeable) and free safe and room service.Our Charm : Elegance combined with maximum comfort ... more   less 
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