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Hotel Maria Elena Palace

Calle Aduana 19, 28013 Madrid, Spain
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Best prices for: 1 room 1 guest
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Hotel Maria Elena Palace
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Hotel Maria Elena Palace
Hotel Maria Elena Palace
Hotel Maria Elena Palace
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506 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Indianola, Iowa
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We thought the location, on a tiny side street near one of the busiest and most exciting plazas in Madrid was great. The lobby had just the right touch of elegance. Then we went to our room. The electronic key card didn't work. I hunted down a maid and her card didn't work. She went somewhere and brought an old-fashioned... More 

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Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

While staying in this hotel in April, someone that had the facility to enter my room (Staff ?) robbed from my locked luggage money and cigarettes to the value of 430 euros, to add insult to injury when I reported this to the manager I was treated as if I had fabricated this incident So be warned: There is a... More 

Was this review helpful? Yes 1

Travelers are raving about these Madrid hotels

Tirana, Tirane, Albania
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

Depending what are your looking for, this hotel is well located just 5 minutes walking from Metro station, nice buffet breakfast, rooms average and nice bathroom, personal helpful. during the night can be little noise around.The only thing they don't have iron in room.

Was this review helpful? Yes
Top Contributor
95 reviews 95 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 14, 2015

Good centrally located hotel. Lovely foyer area. Rooms clean, however I did find the bed a bit hard and uncomfortable. Pleasant staff and a really good breakfast. I found it quiet as well, especially for being in such a central area. Would return.

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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 6, 2015

Hotel Maria Elena is a large hotel on a quiet street very close to the Plaza del Sol. Our room was spacious with a very large, well equipped bathroom. French doors led to a large private patio with sunbeds, plants and privacy screens. The breakfast which was included in the reasonable room rate (off season), was excellent. It consisted of... More 

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 27, 2015

Great location. I was really hoping for something special as I walked through the doors, as this place has a spectacular reception and lobby area. I got to my room what a let down, really I don't think I've ever been so disappointed with a room after such a grand entrance. The room was clean but so dated, the bed... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 21, 2015

This hotel masquerades as a four star and would struggle to get a three star .Small rooms /second floor looks out onto dirty courtyard /air conditioning unit.Rooms very small ,dirty carpets ,ancient TV with intermitent reception .Dirty carpets in common areas

Was this review helpful? Yes 2
Tel Aviv, Israel
Contributor
20 reviews 20 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 15, 2015

It's a very nice hotel, well located in the center of the city and in a quiet street. Good service, the lobby looks really nice. Good breakfast as well. The only problems I find are the rooms - quite small, beds are very hard at least for me and must change pillows.

Was this review helpful? Yes 1
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Daniel, We would like to thank you for your nice remarks. It is a pleasure for Maria Elena Palace Team to know that your stay was good Looking forward to seeing you soon Kind Regards, Sales Department More 

Buenos Aires, Argentina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2015

I arrived at the hotel alone and was joined by my daughters the next day. On my first night, they provided me the same room I would share with my daughters (i.e., a triple room), so that I would not have to move. I stayed for a couple of nights and then I left to visit the South. I left... More 

Was this review helpful? Yes 1
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Gabriela, Thanks a lot for your nice comments. We feel proud and happy when reading that you recommend our hotel saying " a place i´d like to return to". Our main aim is to make our guests enjoy and cover their expectations in order to offer them a great experience. See you soon!! Kind Regards, Sales Department More 

Most, Czech Republic
Top Contributor
53 reviews 53 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 12, 2015

The location is really in the heart of Mardid, close tu Puerta del Sol. It just 2-3 min. It is in a quiet street so you will have a piece of uncrowded place there. Rooms are typical for a big hotel. Furnishing is a bit off, but still OK. We had old TVset from mid 90's in our room and... More 

Was this review helpful? Yes 1
NuriaCHH, Departamento Comercial at Hotel Maria Elena Palace, responded to this review

Dear Guest, Thanks for your opinion. As you mention, this hotel is a perfect option to stay in the city center. Very good for value. However, we feel unhappy since we were unable to cover your expectations at 100%. We work hard everyday in order to continue improving day by day Hope to see you in your next visit to... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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