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Hotel Exe Puerta Castilla

Paseo de la Castellana 191, 28046 Madrid, Spain (Formerly Silken Puerta Castilla Hotel)
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Hotel Exe Puerta Castilla
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Hotel Exe Puerta Castilla
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417 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Banja Luka
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 14, 2015

This is my third time in Madrid and I can surely have an objective opinion about a lodging in this most beautiful city in Spain. This hotel is in the perfect location, just next to the Plaza de Castilla station which can take you straigh to the city center (Sol, Gran Via...line 1) but also you can easily reach hotel... More 

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Sileby, England, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 13, 2015

Arrived early evening just enough light to view the two leaning towers and, impressive monument outside the hotel. The reception staff were friendly and, helpful I got room 1002- 10th floor sadly the view from my room was not as inspiring as it was to the rear of the hotel and just looked at another wing of the building. No... More 

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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 3, 2015

My husband had already been in Madrid for two days and I flew out to spend the weekend with him at this hotel. This was the first time I had stayed here. The hotel is conveniently situated next to the metro and very near a main bus station making it an ideal base for exploring Madrid with their ticket prices... More 

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Milan, Italy
Contributor
13 reviews 13 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 27, 2015

I have been to Madrid for a 2 days Business trip on Jan 18th and 19th.After much search I have zeroed down this hotel based on the Trip Advisor reviews and the ambience. Rooms are pretty spacious, and all together ambience seems to be appropriate for a modern business class hotel. They don't have a running restaurant beyond 10 Pm... More 

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Sydney, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 15, 2015

staff were not to friendly, got in a bit early 12pm , was told room would be ready in 15 minutes waited 1 and half hours, reception staff were not to helpfull with much at all. not near main part of madrid

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Woking
Top Contributor
74 reviews 74 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 15, 2015

I've stayed here twice now with colleagues while visiting our Madrid office, and you'd be hard pressed to find a better business hotel that side of Madrid. The prices are consistently extremely reasonable, better value for money than pretty much anywhere else you're likely to find in the area. Location wise the entrance to the metro is literally about 30... More 

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Marbella, Spain
Top Contributor
52 reviews 52 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 7, 2014

The hotel is located right next to the Torres KIO (the Gate of Europe) and not far from the Cuatro Torres, which was perfect for us as we were visiting the British Embassy in the Torre Espacio. It is also right next to the metro station of Plaza Castilla, making it easy to travel to other parts of the city.... More 

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United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 29, 2014

The hotel is clean and in a great location to flag down a taxi. Staff are helpful and the breakfast is good. The rooms are spacious if a little basic, but overall a comfortable stay. The only downside is the quality of food from room service which isn't great. However there are plenty of restaurants within walking distance next to... More 

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Senior Contributor
31 reviews 31 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 25, 2014

Beautiful hotel and an extremely convenient location! Not forgetting the Mcdonalds which is 10 seconds away. The hotel room was spacious and very clean. (Thank you for the complimentary chocolates!). The staff are not very warm towards you. A staff member called Emma (I think) barely smiled when we checked in and was not very helpful when I asked her... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 19, 2014

I been in Madrid for 2 night and i booked in Puerta Castilla, i think is good for Corporate events and meeting but not great for tourist. Very close to the tube station but not too close to the city centre. No facilities in the hotel as bar or restaurant, i asked for an open bottle and they didn't find... More 

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