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Hotel Exe Puerta Castilla

Paseo de la Castellana 191, 28046 Madrid, Spain (Formerly Silken Puerta Castilla Hotel)
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1 room 1 guest
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509 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here while in Madrid for a wedding. It was a flying visit so I didn't get to use all of the hotel facilities. That said they seemed extensive having a fitness centre, sauna and spa amongst other things. The service provided by the staff was quick and efficient if not overly friendly but is what... More 

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29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was on a business trip to Spain and the company booked this hotel for me. At first i did not like the location but once I am their I love it, It is so close to Metro and from their you can go wherever you want. Mc Donald is just downstairs but supermarket are little far. The breakfast was... More 

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Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in a junior suite because we have twin 8 month old girls and wanted to be able to put them in a separate room because they go to bed earlier than us. The hotel staff was so accommodating and provided us with two cots and a perfect room. The girls and us slept great. Last time we were... More 

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Glasgow, United Kingdom
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4 reviews
5 of 5 stars Reviewed 3 weeks ago

Having recently returned from a stay in the fabulous hotel which is in a great location, I would recommend choosing this hotel to anyone. The staff were very helpful, the hotel was clean and it is situated close to a metro station making it an ideal base for touring this beautiful city.

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San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location nearby station Plaza de Castilla metro, very comfortable rooms and beds, clean bathroom, flat screen TV, excellent breakfast, nice view from the upper floors.staff very friendly and professional

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Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 20, 2015

This hotel is amazing. The staff at the front desk are very helpful & speak English very well. The twin room was well appointed & quite luxurious. This place is right opposite the plaza de Castilla metro station & only about 1 km from the Chamartin train station. Real Madrid's home ground is about 2,5 kms away. The price we... More 

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Burdwan
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed July 13, 2015

The area is famous Plaza Castilla area. Bus stand and Metro at the door step. Approximately 40 minutes from the airport by Taxi. Surrounded by a number of eateries, Santiago football stadium is 10-15 minute by walk. Rooms are large, spotless linen and good quality bed. Bathroom was big, modern and was provided with a number of good quality toiletries.... More 

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Las Palmas de Gran Canaria, Spain
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 6, 2015

Good things first: Location, is good since you have buses and metros really close; but probably not the best location if you are looking to go walking and sightseeing since it's pretty far from downtown, altough if you use the metro it's a 10-15 minutes ride. You are in front of the infamous Torres Kio or Gate of Europe. Breakfast... More 

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United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 30, 2015

I booked this hotel online while looking for a reasonable hotel close to Nuevos Ministerios station in Madrid. It was the closest one with available rooms. This hotel is just average. The room was clean but the bed was hard, the pillows uncomfortable, and the towels were thin and stiff. It doesn't have a very modern interior either. I only... More 

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London
Level Contributor
72 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed June 29, 2015 via mobile

The rooms are a decent size, and the breakfast is ok. However, the dinner at the restaurant is not good quality. Also, a customer was given a room key to a room which was already occupied, the gentleman walked into a room with a semi-naked lady already in there! When a hotel can't control its booking system and you think... More 

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