Not sure how this achieves more than 2 stars. A very mediocre hotel. We arrives around midnight and the hotel obviously caters for cancelled flights as we were stacked up behind 40 or so people checking in. Check in desk were disorganised (Scrum at the desk, no queueing) grumpy and not amazingly efficient, but got checked in after about a... More

We decide it to stay a few days in Madrid after we stayed in Tenerife. We picked the TRYP cause it was close to the airport and it had shuttle service. Before I say anything else I should say that every one who wrote a review about TRYP is right, this is a dumping pool for canceled Iberia flights, and... More

Stayed for 2 nights on a business trip and slept for possibly 4 hours total. Who ever thought laminate bedroom floors and doors which bang shut were a good idea? Bedroom door and balcony door did not lock so I barricaded myself in (woman travelling alone). Staff very rude and unhelpful, food was stale. Room service is the local pizza... More

Tryp Diana Hotel's main advantage is its close proximity to Madrid international airport. It is not a 4*, and certainly you must ask for a refurbished room, or it is only 2*! It is used by Iberia for missed/cancelled flights. The refurbished rooms are alright, but the corridors, restaurant and public areas are very shabby. The stairwell is used to... More

Stayed 1 night due to a missed/canceled plane with Iberia in Madrid. This place is really bad. Not 4* at all, maybe a 2+ not more. Noisy, old, bad situation (near motorway junction) and really packed (due to lots of people being in the same case of us). Iberia consider its passenger as "sheep" and send them to this guesthouse.... More

Like several other reviewers, I was offered to sleep in this terrible hotel by Iberia, due to a missed flight connection. After waiting 45 minutes for the free bus shuttle, I called the hotel to ask if I should take a taxi. 15-20 minutes later the shuttle arrived and took 15-20 other minutes to go to the hotel, because of... More

nice room.... location it is not very convenient nothing to do around there, but I can't still believe the prices some of these hotels they want to charge for WiFI. It should be free!!!! More

We were "Dumped" into this hotel by Iberia following a delayed flight leading to a missed connection. So rooms paid for by Iberia but if we had paid oursleves I would not have stayed here. We required accomodation for 3 adults and 2 children, which the hotel provided but they had no connecting rooms or family rooms which left the... More

We needed a cheap hotel for one night near the Madrid airport. The Tryp Diana was our choice because of the shuttle service and the price of the room. The reception was effective both checking in and out. The room was a bit smelly and in need of uplifting. The mini-bar was cold and empty, the cupboards in bad shape... More