My double room was great -- quiet, very clean, tastefully decorated, and had a large bathroom stocked with amenities like slippers and a bounty of toiletries. The pillows and linens were fresh and crisp. The only drawback with the room is that the bed was a bit small for two people; it was only slightly larger than a double bed.... more

Day recepction staff very professional. Nice but small lobby. The main issue with the bedroom was that despite the temperature outside being 14 degrees, the temperature inside the room was 22 degrees. Air conditioning did not work properly. The bed was quite small, one of the smallest I have ever seen in a hotel room. However the room was also... more

I'm staying in Madrid, in Hotel Emperatriz (Hesperia group) since February (normally, 2 a 3 nights per week). It's an old building that have been converted to an hotel. it has a retro design, very cosy, very nice. The hotel have 21 rooms per floor. There are rooms bigger than other and some facing the street and others facing a... more

This is a 4 star hotel in the embassy/upmarket shopping district of Madrid. its quiet there at night which is important given the late night traffic noise you can get elsewhere in Madrid. Its easy to get here form the metro with the nearest station just 4 or 5 minutes walks form the hotel. Rooms are a decent size and... more

This is not a bad hotel -- but for the price it's not a good hotel: it has deteriorated since we last stayed there five years ago. This time we had air conditioning problems in our room; the door card did not work properly day after day; the hall carpets are worn and a little dirty, and the room itself... more

At the begining was a little worried about going there because of some stories I have heard about the hotel from friends that stayed there before but that was before Hesperia took over the hotel. The room we got was GREAT (an we were 3 people staying there). Even the Extra Bed was fabulous. The staff was friendly and the... more

I stayed at the hotel Hesperia Emperatriz for a couple of nights. I found the hotel above average: perfect location for business (fast taxi ride from the airport) and visit (a few hundred meters away from a subway station). The hotel is in a very quiet area; the rooms are clean. The staff is very helpfull. more

I stayed in the Emperatriz for 3 nights on business. Admittedly, I worked in the room most nights, and only saw my room, breakfast room, and reception. Overall, service was good and efficient, and politely friendly. My room was an interesting shape, with a short entrance corridor. There was a minibar with standard selection, the bathroom was clean and modern,... more

Stayed at the Hotel Emperatriz for four nights in September. It's located in the upscale Salamanca area with a Metro stop five minutes away. I emailed in advance to make sure we had an exterior room on a high floor and that's exactly what we got. The room was lovely, nicely decorated and clean with a large window overlooking a... more