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All 456 Madrid hotels

AC Hotel Carlton Madrid by Marriott

4.0 of 5 Hotel   |   Paseo De Las Delicias 26, 28045 Madrid, Spain
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AC Hotel Carlton Madrid by Marriott

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Ranked #139 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
tas8700 Philadelphia, Pennsylvania
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735 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

Overall: Great hotel, Incredibly accomodating staff. Boutique feel with modern amenities. Staff: Huge shout out to Front Desk team of Mar, Mayte and Rocio. They were so thoughtful and accomodating for early check-in as we arrived early in the morning from the United States. We were travelling with our 12 and 10 y/o. They were also so friendly and helpful... More

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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed here twice and the experience was consistently good. Not too far from the city center (walking or short metro trip). Hotel has a luxury feel which is an advantage at this price point. The staff were good when I requested a travel adapter they promptly produced one and did not try to sell me one which is... More

Was this review helpful? Yes 2
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

It's a decent place to stay in madrid, walkable to atocha train station and the retirio park. Overall clean place and helpful front desk. I forgot to return the keys to safe box in the hotel in cordoba, which I realized when I reached madrid, the front desk person was able to send it in courier mail to cordoba.

Was this review helpful? Yes 1
Sussex,uk
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 night last week for a company conference .The staff were brilliant ,rooms were clean and the breakfast was excellent. I would not hesitate to come back to this little gem in the middle of the city .My only problem was that the air conditioning was a little erratic and tended to blow out hot air all... More

Was this review helpful? Yes 2
London, United Kingdom
Top Contributor
132 reviews 132 reviews
38 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you need to stay near Madrid's Atocha station, this hotel is just perfect. 5 mins away from the station entrance, very clean and with good service. Price is a bit on the high side though. In any case this is a much better option than the nearby Tryp Atocha hotel in a similar price bracket.

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carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear Guest, First of all I would like to thank you for your comments, we appreciate them and we will continue working to give a good treatment to all our guests. We hope to see you in your next visit to Madrid. Thank you and best regards More

Bombay
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights en route to Portugal. The hotel is well located and the staff is helpful. The room themselves greatly vary - we stayed one night each on the way to Portugal and on the way back. The first room was small and dingy, while the second of was large and far more comfortable. We paid the... More

Was this review helpful? Yes 2
carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, Firs of all I would like to thank you for your comments, they will help us to improve in the future. I am sorry for the inconveniences caused during your stay. We have different type of rooms, if you would have told our front desk staff you didn't like the room, we would have offered you a change... More

Woodstock, New York
Top Contributor
56 reviews 56 reviews
46 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed March 12, 2014

stayed for one night stopover before leaving Spain. hotel is located a short distance from atocha train station which has a fast easy connection to airport through the renfe regional train line. check in was a breeze. The young lady who checked us in was super nice and friendly. Room was on 2nd floor. Not a bad size, very room... More

Was this review helpful? Yes 2
dublin
Top Contributor
66 reviews 66 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 23, 2014 via mobile

Ok for 4star hotel. Long check in as only one person at the reception. Nice bedroom, quiet. Breakfast expensive but really nice. Easy to find the hotel coming from train station. Expensive connection to the Internet from the bedroom. Free from common areas. Nothing exceptional about it. Staff good at languages.

Was this review helpful? Yes 1
Mokena, Illinois
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 16, 2014

Great location near the Metro and train station, Very nice room - clean. Excellent, helpful staff. No carpet in my room which makes it a bit louder than some hotels. Bar service in the lobby. Staff spoke adequate English to assist with questions.

Was this review helpful? Yes 1
Sunshine Coast
Top Contributor
155 reviews 155 reviews
41 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed February 2, 2014

Initially I selected this hotel due to its proximity to the station as we were flying into Madrid late and departing early- via rail from the nearby Atocha station. Also as part of the trusted Marriot chain I thought it would be a safe option. It was very reasonably priced. The fitness room was also a selling point. We stayed... More

Was this review helpful? Yes 2
carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, We would like to thank you for your comments, they will help us to improve. We apologize for any convenience caused during your stay. We would appreciate if you indicate us the room where you stayed so we can review the installations to view how can we improve. We appreciate your comments. Thank you and best regards, More

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Additional Information about AC Hotel Carlton Madrid by Marriott

Address: Paseo De Las Delicias 26, 28045 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #139 of 456 hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — AC Hotel Carlton Madrid by Marriott 4*
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