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All 455 Madrid hotels

AC Hotel Carlton Madrid by Marriott

4.0 of 5 Hotel   |   Paseo De Las Delicias 26, 28045 Madrid, Spain
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Ranked #147 of 455 Hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Piccola_Oliva London, United Kingdom
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728 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This AC Carlton is exactly what you would expect from a business hotel -- clean, comfortable and very well located. It is right by Atocha train station, Retiro Park and to the main museums in Madrid. We didn't have breakfast in the hotel as it seemed over priced, but there are plenty of places nearby, where you can get a... More

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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Myself and my partner stayed at this hotel in October. The hotel was kind enough to upgrade us to a junior suite - which was very pleasant. However, there we had two issues with the condition of the hotel which completely marred our stay. Firstly, the fixed shower is only 6 foot high, making it impossible for anyone taller than... More

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Weston, Florida
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed for 4 nights in November with spouse. High Floor room (7th). It looks like these rooms have been remodeled recently and although small for US standards, it accommodated everything, even a working area. The best: The Shower. A fully enclosed Rain-style shower. Finally, someone in Europe "got it" and understood that those partial doors on the side of a... More

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San Jose, California
Top Contributor
84 reviews 84 reviews
27 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is four-, not five-star hotel; it's not luxurious or surrounded by scenic beauty, like the Ritz. The neighborhood is decidedly urban and busy, with lots of people, traffic and commotion, but for our needs it was the perfect choice and we would definitely stay here again. This hotel has a convenient location about two blocks from the Reina Sofia... More

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Edinburgh
Top Contributor
68 reviews 68 reviews
50 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here in late October, from check-in staff to room maids and barman - the service was superb. Hotel is well located for Atocha train station and about 15-25 min walk from the area where there are lots of bars and tapas restaurants. Rooms are large, well equipped and beds comfortable. Windows keep the noise out well. In line with... More

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Surabaya, Indonesia
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located very near to Madrid Sants or Train station that connected to other city from Madrid. If you only bring one small luggage, you can walk to this hotel, I would say around 500m, since inside the station you will need to find way out from the building to the taxi area, just walk up and cross... More

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Madrid
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Close to the main train station, so useful for a quick stop over. I would not stay if wanting to use this hotel as a base for more than a couple of days. There are better hotels in Madrid. The rooms are clean and tidy. The breakfast at 18 euros per person is somewhat overboard. Save your money and go... More

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carlton01, Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, Thank you for sharing your opinion with us, it will be very helpul in the future for us to improve. I am sorry for any inconvenience you may have experienced during your stay. Our breakfast has a very good value for money, with a lot of variety and quality. I apologize for not meeting your needs. I hope... More

Surabaya, Indonesia
Top Contributor
130 reviews 130 reviews
128 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lets started by saying, this is not a 4 stars hotel as declared. Nevertheless had a wonderful stay here, Location wise, near Atocha Renfe and Atocha Metro station (they are 2 different station) Also near Atocha Train station which connects Madrid to other parts of Spain. Staff, EXCEPT the bartender (notice 3 different person, all same attitude), all the staff... More

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carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear Mr Alexandre, First of all I would like to apologize for the inconveniences caused during your stay by our bartenders, I will personally talk to them to remember them the importance of our guests and the good treatment we must give to all our guests. I apologize for the bad impressions you may have taken from our hotel, but... More

benidorm
Top Contributor
93 reviews 93 reviews
52 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Only stayed the one night and the only draw back was the traffic noise , I was on the 3rd floor and the traffic noise through the night was quiet disturbing , other wise everything in the hotel was very good . staff are very friendly and efficient and service very good . maybe a higher floor would cut out... More

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Cheboygan, Michigan, United States
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We selected this hotel for its location near Atocha, the Prada and Retiro Park. We needed an accessible entrance which the hotel did not have but with a button at the main entrance, it was easy to buzz them to open a side entrance with no steps. Room quality was small but excellent. We skipped the breakfast so we could... More

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Additional Information about AC Hotel Carlton Madrid by Marriott

Address: Paseo De Las Delicias 26, 28045 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — AC Hotel Carlton Madrid by Marriott 4*
Number of rooms: 112
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