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AC Hotel Carlton Madrid by Marriott

#139 of 453 Hotels in Madrid
Certificate of Excellence
4.0 of 5
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Paseo De Las Delicias 26, 28045 Madrid, Spain
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AC Hotel Carlton Madrid by Marriott
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Ranked #139 of 453 Hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
cke1999 Luxembourg City, Luxembourg
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789 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Luxembourg City, Luxembourg
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was pleasantly upgraded to an inside room - nice and large with spa tub. My favorite thing of the room was the in room music - 2 channels - just LOVED this feature as you didn't have to listen to music via the TV but via in room speakers. Just really enjoyed that. As other has said, the hotel... More 

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Senior Contributor
23 reviews 23 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

My room was awfully small with an uncomfortable bed. The smell of bleach was almost overpowering. Very convenient to train station and beautiful parks. There must be better choices close by. Good breakfast.

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carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, First of all I would like to apologize for the inconveniences caused during your stay. I am really sorry for the inconveniences in your room, if you would have noticed those problems to our front desk staff, they would have offered you an inmediate solution. I hope to see you during your next stay in Madrid to offer... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Apart from good location near the 3 main Madrid museums, all other hotel characteristics are below average. Room, breakfast, service, everything just basic or under. (Price 144 Euro per night). I'm a Marriott Gold member and wouldn't recommend this hotel to any one of the Marriott community (and others). Arick

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carlton01, Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, I would like to apologize for the wrong impresion you had from our hotel. Our hotel fulfill the characteristics of a good four star hotel. We will keep trying to improve and give a better service to our guest. Thank you and kind regards More 

Folsom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I really couldn't decide if I should give this hotel three or four stars....would have done 3 1/2 if I could have. Overall the stay was fine and fit our needs. Pros - Very close to the train station and metro area was just fine staff was great Cons - Very hard beds inconsistency - a pet peeve of mine.... More 

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carlton01, Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, First of all I would like to apologize for the inconvenience caused at our hotel. We fulfill all the requirements to be a four star hotel. We apologize for the misunderstanding regarding the breakfast and minibar, in the brand AC by Marriott is not included. I am really sorry for all the inconveniences. We will keep working to... More 

Florida
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My family booked 2 rooms for our 2 nights stay in this modern hotel. One room was handicapped accessible. And the bathroom was huge. The rooms were spacious with modern touches. Mini- bar was free for Gold Elite members. The room was a bit warm for us however. And I could not make the control work. So I just opened... More 

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Davis, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for pleasure. We stayed on the 6th floor and liked the size of our room compared. It had ample storage space; however given the fact that we came with pretty much only 2 backpacks. The room safe was a key instead of keycode, so please keep that in mind to ask for it when checking in. Please note... More 

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Ridgefield, Connecticut
Top Contributor
61 reviews 61 reviews
34 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A two day stop in Madrid at the AC Carlton. My first stay at the AC Brand. Couldnt be happier. The room was great, Central location. Walked to almost everything and the metro was close by. Bed was comfortable and the staff pleasant and helpful. Very modern, nicely done, boutique hotel. Downside - breakfast was a bit chaotic, and the... More 

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London, United Kingdom
Top Contributor
117 reviews 117 reviews
110 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a good hotel and I would go again if the price was right (I paid top dollar but there was a few shows on and this is Madrid). Parking is not in the building but a few blocks down the road, not very convenient but not too disturbing either. My main issue is that this hotel is being... More 

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carlton01, Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, I apologize for the bad impression you had from our hotel. We are a hotel with the standards stablished by AC by Marriott, I apologize for the misunderstanding. We reach all the stablished requirements by Marriott to be an AC hotel by Marriott. We appreciate your good comments and we will continue working to improve. We apologize for... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 22, 2015

I have just returned from a 3 night stay and was really delighted. Couldn't fault the location and the hotel overall was very good. The rooms are very masculine, dark wood and laminate but extremely clean. The shower in all of the 3 rooms occupied by our party were very powerful but difficult to operate. The rooms were hot but... More 

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Avon, Connecticut, United States
Top Contributor
240 reviews 240 reviews
38 hotel reviews
236 helpful votes 236 helpful votes
3 of 5 stars Reviewed February 11, 2015

The hotel is just a couple of blocks from the Atocha Train Station, and the same from the Atocha metro which makes for easy access. In addition, it is within an easy walk of Reina Sophia and the Prado for those wishing to explore the Madrid museums. As Platinum Marriott members, we were upgraded to a Superior Room on the... More 

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carlton01, Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, Thank you very much for your comments. I am glad to know you liked our hotel and we hope to see you in your next visit to Madrid. We will continue working to improve Thank you again and kind regards José Alfonso García More 

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