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All 455 Madrid hotels

AC Hotel Carlton Madrid by Marriott

4.0 of 5 Hotel   |   Paseo De Las Delicias 26, 28045 Madrid, Spain
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Ranked #147 of 455 Hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
oneupper Weston, Florida
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726 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Weston, Florida
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed today NEW

Stayed for 4 nights in November with spouse. High Floor room (7th). It looks like these rooms have been remodeled recently and although small for US standards, it accommodated everything, even a working area. The best: The Shower. A fully enclosed Rain-style shower. Finally, someone in Europe "got it" and understood that those partial doors on the side of a... More

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San Jose, California
Top Contributor
84 reviews 84 reviews
27 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is four-, not five-star hotel; it's not luxurious or surrounded by scenic beauty, like the Ritz. The neighborhood is decidedly urban and busy, with lots of people, traffic and commotion, but for our needs it was the perfect choice and we would definitely stay here again. This hotel has a convenient location about two blocks from the Reina Sofia... More

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Edinburgh
Top Contributor
68 reviews 68 reviews
50 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in late October, from check-in staff to room maids and barman - the service was superb. Hotel is well located for Atocha train station and about 15-25 min walk from the area where there are lots of bars and tapas restaurants. Rooms are large, well equipped and beds comfortable. Windows keep the noise out well. In line with... More

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Surabaya, Indonesia
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located very near to Madrid Sants or Train station that connected to other city from Madrid. If you only bring one small luggage, you can walk to this hotel, I would say around 500m, since inside the station you will need to find way out from the building to the taxi area, just walk up and cross... More

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Madrid
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Close to the main train station, so useful for a quick stop over. I would not stay if wanting to use this hotel as a base for more than a couple of days. There are better hotels in Madrid. The rooms are clean and tidy. The breakfast at 18 euros per person is somewhat overboard. Save your money and go... More

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carlton01, Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, Thank you for sharing your opinion with us, it will be very helpul in the future for us to improve. I am sorry for any inconvenience you may have experienced during your stay. Our breakfast has a very good value for money, with a lot of variety and quality. I apologize for not meeting your needs. I hope... More

Surabaya, Indonesia
Top Contributor
130 reviews 130 reviews
128 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lets started by saying, this is not a 4 stars hotel as declared. Nevertheless had a wonderful stay here, Location wise, near Atocha Renfe and Atocha Metro station (they are 2 different station) Also near Atocha Train station which connects Madrid to other parts of Spain. Staff, EXCEPT the bartender (notice 3 different person, all same attitude), all the staff... More

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carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear Mr Alexandre, First of all I would like to apologize for the inconveniences caused during your stay by our bartenders, I will personally talk to them to remember them the importance of our guests and the good treatment we must give to all our guests. I apologize for the bad impressions you may have taken from our hotel, but... More

benidorm
Top Contributor
91 reviews 91 reviews
51 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Only stayed the one night and the only draw back was the traffic noise , I was on the 3rd floor and the traffic noise through the night was quiet disturbing , other wise everything in the hotel was very good . staff are very friendly and efficient and service very good . maybe a higher floor would cut out... More

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Cheboygan, Michigan, United States
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We selected this hotel for its location near Atocha, the Prada and Retiro Park. We needed an accessible entrance which the hotel did not have but with a button at the main entrance, it was easy to buzz them to open a side entrance with no steps. Room quality was small but excellent. We skipped the breakfast so we could... More

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Stockholm
Top Contributor
61 reviews 61 reviews
58 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel has a good location close to the Atocha Railway station. There is an airport bus from the station for 5€ one way. The room was modern and in good condition but the room was a bit warm. The staff was nice and helpful. Breakfast was good but rather expensive. There are many bars, coffee shops and restaurants in... More

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A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago

I always travel and stay at Marriott's. I'm "gold elite" for what that's worth. My gripes (plural!) 1. Woken up at 2am from street noise. 2. No window screen and buzzing fly all night x 2. (This really irritated me because I love fresh air at night!) 3. No good shopping nearby. 4. No quality cafes to step out to,... More

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carlton01, Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear Sir Thank you for taking the time to share your recent experience at the AC Hotel Carlton Madrid with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to... More

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Additional Information about AC Hotel Carlton Madrid by Marriott

Address: Paseo De Las Delicias 26, 28045 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — AC Hotel Carlton Madrid by Marriott 4*
Number of rooms: 112
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