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AC Hotel Carlton Madrid by Marriott

#142 of 453 Hotels in Madrid
Certificate of Excellence
4.0 of 5
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Paseo De Las Delicias 26, 28045 Madrid, Spain
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AC Hotel Carlton Madrid by Marriott
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Ranked #142 of 453 Hotels in Madrid
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Jon K New York City, New York
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802 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
19 reviews 19 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is about 10-15 min walk from Atocha, it looked a lot closer on the map but the walk was a bit longer than expected. As a Marriott Gold, I was not upgraded, they didn't provide breakfast, and no free mini bar (the other AC hotel in Madrid gave me free mini bar and upgraded me to bigger room).... More 

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carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear Guest, First of all I would like to apologize for the inconveniences caused during your stay. We are really sorry for the bad impression you had from our hotel. All our guests are really important to us. We care about all our guests, and of course about our Gold and Platinum members. In the brand AC by Marriott, breakfast... More 

Hammond, Indiana
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located close to train & airport bus (local and long distance) stations and at least a few attractions. Value for money is very good; however,WiFi in-room is not available unless you are a Marriott member. Room was a good sized one with clean bathroom and fixtures. Noise may be a slight problem, but not by much. Restaurant... More 

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Johannesburg, South Africa
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Overnight stop in Madrid at this hotel before taking train to Malaga from Atocha. Nice quiet area, with a few restauarants ner, close to metro stop for getting elsewhere, and 10 minutes walk to Atocha train station. Rooms very nice and comfortable, well appointed, and staff very polite and efficient. The breakfast buffet was outstanding. Would highly recommend the place,... More 

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Liverpool, United Kingdom
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a conveniently located hotel, with excellent design in the rooms: shoji-style sliding doors really maximise the space available, and the ability to shut off the entrance area from the bedroom help in combatting the noise. This is, though, still a noisy hotel - the sound really carries, especially through the bathroom, and if you make the mistake of... More 

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Reading
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms were very nicely appointed, the wifi was free and the lobby was a very useful place to both relax and work. The bar snacks were quite good, although a little expensive. Staff were friendly, location seems good. I'd come back again.

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South Florida
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel had recently been redone to a sleek design in a smaller room. There were lots of shelves around which were great for putting items in addition to drawers. The best was the music piped into the bathroom and the room! The bathroom was sleekly done as well but only one person could be in at a time. The... More 

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chicago
Senior Contributor
49 reviews 49 reviews
45 hotel reviews
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here for one night on our way back to US from Malaga. The only convenient thing was that we booked two rooms and they were interconnected. Otherwise, super small rooms, super small bathrooms, uncomfortable beds and the worst of all, no Air conditioning. It was exteremely hot to sleep at night, if you kept the windows open the... More 

Was this review helpful? Yes 1
carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, First of all I would like to apologize for the inconveniences caused during your stay. I am really sorry for the inconvenience regarding the rooms you had, we have different type of rooms, if you would have told our front desk department, they would have offered you a change to another type of room. Regarding your comments about... More 

Columbia, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great two week stay. Staff were friendly and helpful. Like all AC Hotels, the rooms are plain and the furniture minimalist-functional but the room was clean and housekeeping services were outstanding. The hotel could not be more convenient - bus stops within a couple of hundred feet and two metro stations just a little further along. Since we... More 

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Luxembourg City, Luxembourg
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was pleasantly upgraded to an inside room - nice and large with spa tub. My favorite thing of the room was the in room music - 2 channels - just LOVED this feature as you didn't have to listen to music via the TV but via in room speakers. Just really enjoyed that. As other has said, the hotel... More 

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Senior Contributor
24 reviews 24 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My room was awfully small with an uncomfortable bed. The smell of bleach was almost overpowering. Very convenient to train station and beautiful parks. There must be better choices close by. Good breakfast.

Was this review helpful? Yes
carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, First of all I would like to apologize for the inconveniences caused during your stay. I am really sorry for the inconveniences in your room, if you would have noticed those problems to our front desk staff, they would have offered you an inmediate solution. I hope to see you during your next stay in Madrid to offer... More 

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