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All 458 Madrid hotels

AC Hotel Carlton Madrid by Marriott

4.0 of 5 Hotel   |   Paseo De Las Delicias 26, 28045 Madrid, Spain
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Ranked #149 of 458 Hotels in Madrid
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Jan-Hendrik B Schaffhausen, Switzerland
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698 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Schaffhausen, Switzerland
Top Contributor
109 reviews 109 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here 2 nights for business. The hotel is very close to the train central station (far away from the airport). The building is a bit aged, though the rooms are fine. The room was not much larger than the bed, but for my room, the bathroom was very large with a shower/jet combo and there was a huge balcony... More

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carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, First of all I would like to apologize for the inconveniences caused during your stay and also thank you for your comments because it will help us to improve in the future. I am sorry if the room seemed to you small, we have different type of rooms and beds, if you would have told us we could... More

windermere
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This was a very nice hotel, friendly and helpful staff. The only down side was it was a bit away from the city center so you had to walk, train or cab it. BUT, we were also very close to the train station to hop on for the next journey of Spain.

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Atlanta, Georgia, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very good property. The location is very convenient to the Atocha Train station and the Metro. This was our home base for 4 days in Madrid, and we saw it all. The staff were very nice. We got an interior room, which was so quiet that we had to set alarm clocks or fear sleeping all day. Never tried... More

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Geneva, Switzerland
Contributor
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good property. Conveniently located close to Atocha train station and 2 metro stops. We stayed in a suite on the top floor, not much of a view, but very quiet. Room and bathroom were both spacious and clean as was the closet. Air conditioning was quiet and working properly. Other in room amenities: Minibar with the usual drinks and... More

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atlanta
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for two nights. I had originally booked five more nights on my Marriott reward account for free and cancelled them and moved. Overall I was just not impressed. My room overlooked the main road and was NOISY. Constant loud roar of cars, pack earplugs. I see others have complained about this too. I guess I... More

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carlton01, Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear Mrs Carol, First of all I would like to apologize for the inconveniences caused during your stay. I am sorry you didn't notify to us the problem with the noises, we could have offered you a change to another room or try to find out what was the problem. We always treat right to all our guests and to... More

Redcliffe, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

A good hotel, particularly if you are connecting with rail from the Atocha Station, which is just 3-400 metres away. Reception staff very helpful and amicable, and efficient. My room was spacious and everything was in working order. I was just a little disappointed in the breakfast staff, who were a little 'standoffish'. However the breakfast as presented was quite... More

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Reseda, CA
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the hotel for two nights with my boyfriend. First of all there are two AC hotel Marriort around the same area as I went and checked in a wrong one. I requested a room that wasn't facing the street based on previous reviews. The hotel located near the train station (about than five minute walk) and about... More

Was this review helpful? Yes 1
carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, First of all I apologize for the inconveniences caused during your stay. I thank you for sharing your comments with us, it will help us to improve. I am sorry you didn't told it at the front desk, we would have sent someone immediately to check if everything is correct. The AC is new, just renewed this year,... More

Boden, Sweden
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I came to the hotel very late, actually past midnight. I knew that the Terminal 1 of the Barajas airport isn't one of the best so I had called the hotel and advised them not to cancel the room in case I couldn't make before midnight. My first impression of the hotel wasn't good, the cold luminescent lamps in the... More

Was this review helpful? Yes 1
New York City, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Had a nice stay here. The hotel was offering free Wifi in exchange for signing up for the Marriott Rewards program. Nice location, quiet area but the busier areas are easily accessible. Walked just about everywhere and not far from a main metro line to get to Plaza de España and Plaza Mayor. Quiet hotel with great room service and... More

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Tampa, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel is near the train station but quiet neighborhood and good value for the price. 4 blocks walk to hop-on/hop-off bus so makes it convenient to visit all attractions during the day and come back to a quiet hotel as bus runs til about 10pm. Make sure to book however many guest you have in room as I only... More

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Additional Information about AC Hotel Carlton Madrid by Marriott

Address: Paseo De Las Delicias 26, 28045 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — AC Hotel Carlton Madrid by Marriott 4*
Number of rooms: 112
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