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AC Hotel Carlton Madrid by Marriott

4.0 of 5
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Paseo De Las Delicias 26, 28045 Madrid, Spain
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AC Hotel Carlton Madrid by Marriott
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Ranked #150 of 453 Hotels in Madrid
A recent review
5 of 5 stars reviewed yesterday
Rezboy Halliday ND
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824 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Halliday ND
Top Contributor
63 reviews 63 reviews
17 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed for 2 nights with very early check in and a very late check out. Staff was very helpful with this and getting to shower early felt so good after long fights. The showers are very large rain shower heads with lots of volume. Rooms were clean and comfortable. Area is nice and plenty of good places to eat but... More 

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Paris, France
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Overall a comfortable 4* hotel well-located in the center of Madrid. For 100€/night, the room I booked was a good value. The only thing that annoyed us was the lack of wifi in the rooms. You have to pay for it or go down to the lobby where there is free wifi.

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Senior Contributor
27 reviews 27 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed in Madrid to visit a restaurant for a night over the May long weekend. The AC was really comfortable, and so much more modern than I was expecting, given the low price! Our room was relatively small but had everything we needed, and the windows were double-glazed, which cut off all of the sound coming from the street.... More 

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Milan, Italy
Top Contributor
107 reviews 107 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This hotel few steps from Atocha station is well located to vist Madrid's most famous museum, the centre of town, and to quickly move anywhere in Madrid by train or metro. The foyer is a bit shabby and common space drab.. However, the staff is polite and useful. My bed room on the 7th floor was small, but reasonably well... More 

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carlton01, Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear aprecciated guest, First of all, I would like to thank you for the comments. It always help us to improve. I am very sorry for the bad impression you had about our lobby. It was refurbished completly recently. In reference to your comment about the room, we would like to inform you that we have different kind of rooms... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I was in Madrid for a last min. Trip during Holy Week. The hotel,Staff,room were amazing and in the perfect area away from the crowds but not to far away from anywhere. Walking distance to dinning,Historical sites,Museums, and the train station. A perfect place to relax after a action packed day of walking and sightseeing.

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Noosa Heads
Top Contributor
593 reviews 593 reviews
83 hotel reviews
168 helpful votes 168 helpful votes
3 of 5 stars Reviewed 1 week ago

Just near the Atocha train station this is a convenient hotel. It is a business hotel and the rooms are fairly basic but it does meet the basic needs and reasonably comfortable. Staff are attentive and friendly and overall this is a good hotel. It is not a Marriott hotel as you might expect but OK for an overnight stay.... More 

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carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, Thank you for your comments about our hotel, we appreciate it. We will continue working to improve in the future. We hope to see you in your future stays in Madrid. Thank you and kind regards José Alfonso García More 

Athens, Greece
Contributor
14 reviews 14 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am totally satisfied about my visit in this Hotel. The staff was great. Helpful and kind. Both the room and the bathroom were big and clean. The location was very convenient. I believe that there is no reason for someone to chose a hotel in the very center of Madrid. This hotel have the right distance (3 stations by... More 

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Ohio
Contributor
11 reviews 11 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was not up to Marriott's standards. Front desk was understaffed, resulting in long waits for things that should have taken only a few minutes. Bathroom lacked body lotion and conditioner. Four tissues in a plastic sleeve is not adequate-- how expensive Is it to supply a box? Storage space was very small. A place to get just coffee, rather... More 

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carlton01, General Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear guest, First of all I apologize for the inconveniences caused during your stay at our hotel. I am sorry for the misunderstanding, if you would have told us at the front desk, we would have taken to your room inmediatly body lotion and conditioner. Regarding the tissues, we note down your comments for future changes in the brand, this... More 

Ness Ziona
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I would like to share the unpleasant experience we had, during our last stay at the AC Carlton Hotel in Madrid. We arrived on the 30th of April (2015) for 7 days. As in all other hotels, the clerk at the reception took credit card information (as a guarantee), made copy of our passports and gave us the key to... More 

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carlton01, Front Office Manager at AC Hotel Carlton Madrid by Marriott, responded to this review

Dear Mr. Shyovich, First of all, we'd like to apologize for any inconvenience caused during your stay in AC Hotel Carlton. Regarding the Hotel's regulations about the exceed balance, we'd like to inform you that we always inform the guests about the terms of payment in check-in time , and we always send a letter to the room to communicate... More 

Beverly Hills, California
Top Contributor
278 reviews 278 reviews
81 hotel reviews
760 helpful votes 760 helpful votes
5 of 5 stars Reviewed 3 weeks ago

So I stayed here for 3 nights and 1 night at the AC Atocha (there are 2 and are relatively close to each other! I will be rating both: LOCATION: While this is definitely the better location of the two, you are still in the Atocha area. This hotel is steps from the Reina Sofia Museum. It is a good... More 

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