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Rafaelhoteles Atocha

Mendez Alvaro 30, 28045 Madrid, Spain
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Rafaelhoteles Atocha
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456 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 3 days ago NEW

Everything was was great except the sound of traffic at night in our first floor road facing room. Maybe it's better on the rooms on street facing. Also the toilets were too cramped with the tub and pot and bidet fighting for space. If water for washing is ok, like it is in India, why not use the Jet sprays.... More 

Review collected in partnership with this hotel

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St. John's, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We had a fabulous stay at the Rafaelhoteles Atocha! The rooms were very clean, excellently air conditioned, and well maintained. The restaurant food was delicious and the service was great! The hotel staff were very helpful with suggesting must things to do and the map they provided really helped with navigating around Madrid! It was such a great experience and... More 

Review collected in partnership with this hotel

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Thank you Jacqueline for sharing your experiences about your stay with us, in Tripadvisor We are glad to know you had a fabulous stay. This motivates all staff to keep doing things better day by day. We hope to see you back in Madrid and see you in the hotel. Check our web site to get the best offers and... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel was clean, cool and perfect for a weekend. It is a bit far from the Plaza Mayor and Puerta del Sol. I did walk but wished I had stayed closer. It is walking distance to the train station and seems pretty close to some other main attractions in Madrid.

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear guest, Thank you for your comments and your time to let us know about your experience in your recent stay. We will keep working in the same way to offer the best possible service. All your experiences help us to improve. Sincerely yours, Pepe Sánchez More 

McAllen, Texas
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Hotel is very nice, clean with friendly staff. Great for a short stay since it is not centrally located and not too close to a metro station either. Kind of creepy walking to this hotel at night since there are hardly any businesses or shopping centers around. Good price though.

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear guest, Thank you for your comments and your decision to share them in Tripadvisor. We are happy to know you enjoyed your stay. We should have been able to explain better about the three metro stations we have close to the hotel. Closer one is 7 minutes walking from hotel. Sorry about this. Hope you could visit us soon... More 

Grand Island, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Rooms are always clean and well maintained. Staff is great and friendly. It would be really nice if the rooms had coffee makers in them. To stay here, I always have to carry my own kettle. Other than that, excellent hotel.

Review collected in partnership with this hotel

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Client, We would like to thank you for your comments regarding your last experience at the hotel. In your next visit if you need a kettle you only have to ask for one at the reception, or if you prefer booking a Junior Suite you have a complimentary kettle service with coffee and tea on it. Is nice to... More 

Melbourne
1 review
4 of 5 stars Reviewed 5 weeks ago

We had a 3 nights in Madrid and this hotel was ideal. I chose this hotel as it was close to main train station Atocha, that we got off at after arriving from Barcelona. Room was very comfortable and the hotel was within walking distance to some of the wonderful sights of Madrid.

Review collected in partnership with this hotel

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Rosa Anna, I would like to thank you for your comments regarding your recent stay at the hotel. All your comments will help us to improve and it will be very motivating for the staff to know that you had have a nice experience. It will be a pleasure to see you back soon at the hotel if you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2015

Hotel has a very good breakfast, nice shower, bed and people are very polite. There's always taxis in front to the hotel and it's located sided to Atocha Renfe station, but to go walking, it's around 1 km and the street is stinky. Try to use the metro station Palos de la Frontera, which is closer and the street is... More 

Was this review helpful? Yes 1
RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Luis B, I would like to thank you all your comments and the time you spent to send it. If you come back to Madrid, it will be a pleasure to help you with anything you need. Don't hesitate in contact us if you have any question or visit our website where you can find the best price we... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

Hotel is ok as long as you are needing to stay near the station. Otherwise it's a bit off the beaten track. Rooms were clean and staff ok but nothing special and not particularly good value especially when the hotels Web rates are significantly higher than the consolidator sites

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Simon R, I would like to thank you for your comments regarding your recent stay at the hotel. We appreciate all our clients reviews because makes us improve every day. It will be a pleasure to see you back soon at the hotel if you decide to come back to Madrid. Best regards, General Manager More 

melbourne
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 23, 2015

After a long flight from Melbourne it was a relief to be promptly shown to our room before the official arrival time of 3pm in Spain. The room was quite large, very clean and the beds were very comfortable. Although our room overlooked the station yards, the double-glazed windows ensured a quiet sleep. The reception staff were very helpful and... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Nordeuk, We would like to thank you all your comments for your recent stay at the hotel. All reviews we receive help us to improve our services and our guest’s experiences, so thank you again for the time you spent to send to us. If you come back to Madrid, don't hesitate in contact us for anything you need.... More 

Vilnius, Lithuania
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 16, 2015

First of all, it does have some problems with sound-proofing within the hotel. Not sure if it's the walls or the ventilation system. Nevertheless, it's really sound-proof as regards the outside noise. My room was facing the Atocha train station and the street but I had no problem sleeping. The breakfast is a great variety and tasty! The hotel is... More 

Was this review helpful? Yes
RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Jurgi R, We would like to thank you for your comments and the time you spent to send it to us. We apologize for the noise problem. We are actually working to give the best solution to a not sound-proof in some of our rooms in order to offer a better experience to all our guests. Thank you again... More 

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