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Rafaelhoteles Atocha

4.0 of 5 Mendez Alvaro 30, 28045 Madrid, Spain
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Rafaelhoteles Atocha
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Rafaelhoteles Atocha
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329 reviews from our community

Traveler rating
    48
    124
    110
    40
    7
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40
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orange County, CA
Top Contributor
79 reviews 79 reviews
41 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed 2 weeks ago

For the money I paid, I'd rather stay in a 2-star closer to Gran Via or Sol. This hotel is behind the Atocha train station and is still quite a walk from the train station especially if you have lots of luggage. Breakfast was good - scrambled eggs, bacon, sausage and cold cuts and cereals. Room was good size for... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Client, Thank you for your comments regarding your recent stay in our hotel. Regarding our location, we try always to be clear in our web signing in Google maps the exact location in order to avoid mistakes, but we will keep working so that all our collaborators do it avoiding misunderstandings regarding this question. I´m sorry to hear that... More 

Aberdeen,Scotland
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Due to an emergency my family arrived a few hours before me as I was still en route. The lady at reception was very rude and unhelpful to them. I had to make a call to verify certain details. The room I booked was not what we got and I was charged extra for the privilege! The food was undercooked... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Gary M, Thank you for your comments regarding your stay in our hotel. I am really sorry to hear about your bad experience and I apologize for our staff attitude and all inconveniences related. I understand that due to the emergency, the reservation we received from your travel agency was for a double room, and not for four, as... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

Good service, clean and bright reception area and rooms. The room was The staff are friendly and helpful. A very comfortable and clean hotel. Modern bathroom. Good location and quiet at night. Madrid centre easily accessed. The breakfast was good. only complaint was that there were no tea or coffee making facilities in the room. Being a tea drinking Brit,... More 

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Senior Contributor
29 reviews 29 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 20, 2014

I am currently checked in at this hotel. The room is great. It has cozy beds and pillows, which I find important in a hotel, not so big but complete with toilet and bath amenities, a long desk, and all the basic necessities that a traveler would need. The rooms are really clean and spacious compared to other hotels here... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Guest, I would like to thank you for your comments regarding the hotel. All reviews we receive help us to improve our services and our guest’s experiences. Sincerely yours, General Manager More 

Wangaratta
Top Contributor
77 reviews 77 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 12, 2014

Very central hotel just a short walking distance from the main railway station. Have stayed there twice now. Rooms were very clean and spacious. Breakfast was very good with plenty of variety. Staff very helpful.

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Guest, I would like to thank you for sending us your comments about the hotel. We appreciate your time to let us know. It will be a pleasure to see you back in your next visit to Madrid. Best regards, General Manager More 

Chicago, Illinois
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 28, 2014

We spent 3 nights there this month--1 before and 2 after our scheduled tour. The hotel was definitely close (10 min level walk) to the train station which made it easy to catch our departing train out of Madrid. We walked twice to the city center, but it is a good 30 min walk so you may want to consider... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear George, We would like to thank you for the comments about the hotel and the time you have spent at it. In your next visit to Madrid It will be a pleasure to see you back at our hotel and help you with all your needs. Best Regards, Hotel Director More 

Barcelona, Spain
Contributor
16 reviews 16 reviews
6 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed November 22, 2014

Had been two nights in Madrid, and knowing few hotels in Madrid, if you like to be close to the centre but not in it, this is a good place. Business style hotel, clean and average rooms, bathroom is spacious and with hairdryer. Good breakfast and lunch options are very nice too; the only but, restaurant area is not big... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Guest, I would like to thank you for sending us your comments about the hotel. We appreciate your time to let us know. It will be a pleasure to see you back in your next visit to Madrid. Best regards, General Manager More 

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2014

We stayed at the Rafaelhoteles Atocha with a tour group in late Oct. The rooms were clean and attractive with an average sized bath, but lack of counter space in the bathroom was inconvenient. The breakfast buffet was very good, with the usual variety of tasty items. We had no computer device except a Kindle, which we couldn't download in... More 

Was this review helpful? Yes 1
RH_Atocha, Director General at Rafaelhoteles Atocha, responded to this review

Dear Ms Marge L, First of all, we would like to thank you all the time you spend to comment some aspects of the hotel. Secondly we apologize for all the inconveniences with our computer. We take note and from today we will work to improve our PR & technology, offering it like a complimentary service. Kind regards Pepe Sánchez... More 

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed November 2, 2014

Stayed at this hotel for two days, post cruise from Barcelona. Hotel is just right behind the Atocha train station, about 10 minutes walk, it is also very close walk to the Prado Museum and Sofia Museo. Hotel is modern, clean and had ornate railings. We were given Rm 364, which was perfect. It was facing the back, nice and... More 

Was this review helpful? Yes 4
Melbourne, Australia
Top Contributor
55 reviews 55 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 28, 2014

We stayed at Rafael Hotel Madrid for 3 nights before joining a Trafalgar Tour to visit the south of Spain. The fact that the hotel was very close to the Atocha Train Station and also walking distance to the Reina Sofia Modern Museum ( where Picasso Guernica is located ) and Prado Museum was a bonus. In fact from this... More 

Was this review helpful? Yes 2
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Additional Information about Rafaelhoteles Atocha

Address: Mendez Alvaro 30, 28045 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rafaelhoteles Atocha 4*
Number of rooms: 245
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Also Known As:
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel Madrid
Hotel Rafael Atocha
Atocha Hotel Rafael
Hotel Style:
#138 Luxury Hotel in Madrid

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