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All 456 Madrid hotels

Rafaelhoteles Atocha

4.0 of 5 Hotel   |   Mendez Alvaro 30, 28045 Madrid, Spain
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Rafaelhoteles Atocha
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51%
Ranked #299 of 456 hotels in Madrid
A recent review
4 of 5 stars Reviewed February 17, 2014
underseawalker Zurich, Switzerland
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244 people have reviewed this hotel

Traveler rating
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    32
    7
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Zurich, Switzerland
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 17, 2014

I stayed in this hotel for the weekend. The rooms are very clean and cosy. Samsung TV. The breakfast and the coffees/juices are very delicious. Surprisingly very quiet. From the station an easy walk of max 15min.

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Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 10, 2014

We stayed 4 nights in the hotel and found the facilities to be lacking. It is not a new hotel and the housekeeping does not keep the place clean. There is a layer of dust on the sidetables. If you are considering taking a triple room, my advise is to use another hotel. The room is merely a standard room... More

Was this review helpful? Yes 1
Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review

Dear guest: Thank you for staying with us on your recent visit and for taking the time to weite about your experience at our hotel. We strive to accommodate all of our guests and their needs and I am disappointed that we did not meet your expectations. We are sorry you were not satisfied with your overall stay. We appreciate... More

USA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 5, 2013

We were originally booked at the AC but left after seeing the rooms have see through showers. Room was not as slick at the AC but certainly clean, good size and nice enough as well as the plus of free internet in all the rooms. Best of all their restaurant has AMAZING food! It lacked decor and looks like a... More

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Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review

Dear guest: Thank you for review regarding your recent stay at our hotel. We appreciate your positive feedback and are delighted to hear you enjoyed your stay with us. We look forward to welcoming you back real soon. Best wishes Javier Grao Guest Relations Rafaelhoteles More

Chicago, Illinois
Contributor
16 reviews 16 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 22, 2013

We arrived two days ahead of time as we had booked a tour with Trafalgar. Since we were scheduled to stay at this hotel we decided to book a room there for the first two days. Because of a long flight which arrived early in the morning we arrived at the hotel five hours before check in. I had emailed... More

Was this review helpful? Yes 2
Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review

Dear guest: Thank you for taking the time to write your detailed review. We are pleased you liked the convenient location of the hotel, as well as the good quality of breakfast and staff services. We are disppointed to read that the cleaning service of the room, you did not find it to your tastes; we will review for possible... More

Göteborg
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 18, 2013

It was close to the buss station Attocha where the airport buss stops. It is not long from there but you have to walk ca 15 minutes. My room was very big and clean. I had no big expectations. I was surprised that there was even the rasor and tooth brush in the bathroom. You don´t need to take any... More

Was this review helpful? Yes 3
Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review

Dear guest: Thank you for choosing to stay at the Rafaelhoteles Atocha Hotel. It is wonderful to learn you liked the convenient location of our hotel and also the hotel services overal. Thank you for review and recommendation. We hope to serve you again in the near future. Best regards. Javier Grao Guest Relations Rafaelhoteles More

Wiltshire
Contributor
15 reviews 15 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 14, 2013

The hotel is located about 15 minutes walk from the station and is easily reached by car or on foot. The hotel staff are very good and will try to help in any way they can. Checking in was easy and quick and the four lifts seemed to be very quick to operate. The rooms were just a little bit... More

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Javier G, Director de Relaciones con Clientes at Rafaelhoteles Atocha, responded to this review

Dear guest: Thank you for your review on TripAdvisor regarding your recent stay at our property. We appreciate your positive feedback and are delighted to hear you enjoyed your stay with us. We have taken note of your valuable comments regarding the restaurant and will use these to monitor and improve the quality of services we offer to our guests.... More

1 review
2 of 5 stars Reviewed September 19, 2013 via mobile

The hotel itself is in a nice location, walking distance for most and the rooms are nice enough as well as clean. The issue I had with this hotel is the service you receive at the front desk, when I was checking in the employee seemed as if I was putting her out making her do her job. Also, if... More

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Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review

Dear guest: Thank you for staying with us and leaving such a detailed review. It is nice to know you liked the hotel accommodations and also the convenient location of the hotel. We deeply apologize for the taxi seting up inconvenience has caused to you. Rest assured that these issues will be looked into. While we understand that your stay... More

Trinidad
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 28, 2013

This hotel is located in Atocha and is a short distance from the Atocha Train station. The hotel is comfortable, and the room more than adequate, my only improvement would be to add some more English programming. The staff is very helpful, and the restaurant on the ground floor provided a good array of dishes.

Was this review helpful? Yes 2
Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review

Dear guest: Thank you for choosing to stay at the Rafaelhoteles Atocha hotel. It is very nice to know you liked our hotel services and the convenient location of the hotel. We hope to serve you again in your next trip to Madrid. Best regards. Javier Grao Guest Relations Rafaelhoteles More

Malaysia
Contributor
13 reviews 13 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 12, 2013

We (my husband and I) were in the Trafalgar group, stayed 3 nights from April 19-April 21 2013 and then again on May 2 2013. Based on Trafalgar's brochure/itinerary we expected a true 4 star hotel but we were somewhat disappointed. The room was a bit small, the beds were 2 twins pushed together and there was hardly space for... More

Was this review helpful? Yes 1
Hamden, CT
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 30, 2013

We were at this hotel at the beginning and end of a Trafalgar tour. I can't say anything really bad about the hotel, just nothing exceptional. It isn't near the center of things, being behind the central RR station. It's clean, modern enough and has a decent breakfast buffet. Standard hotel and not memorable. I can't say stay away, because... More

Was this review helpful? Yes 1
Javier G, Guest Relations Manager at Rafaelhoteles Atocha, responded to this review

Dear guest: Thank you for taking the time to write your review. We are pleased you liked our hotel and de city of Madrid. Thank you for staying with us and providing us with your feedback. We hope to have an opportunity to serve you again. Best regards. Javier Grao Guest Relations Rafaelhoteles More

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Additional Information about Rafaelhoteles Atocha

Also Known As:
Rafaelhoteles Atocha Hotel
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel Madrid
Hotel Rafael Atocha
Atocha Hotel Rafael
Address: Mendez Alvaro 30, 28045 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#160 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rafaelhoteles Atocha 4*
Official Description (provided by the hotel):
Modern & functional hotel, specialize in meetings and conferences - 200 meters away from the ATocha Train station. ... more   less 
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