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Rafaelhoteles Atocha

Mendez Alvaro 30, 28045 Madrid, Spain
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Rafaelhoteles Atocha
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Rafaelhoteles Atocha
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388 reviews from our community

Traveler rating
    58
    158
    118
    46
    8
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51
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

I stayed here after using a Hotwire deal that saved me 70% but I had to make the booking without knowing the name of the hotel, so I did not explicitly choose to stay here. The location was relatively convenient, near Atocha, but that was about the only good thing about our stay. Reception had the rudest staff I've ever... More 

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Contributor
16 reviews 16 reviews
15 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

First impressions were of a modern, clean and well run hotel. Unfortunately the football ticket that I'd had posted there for me had gone missing, however the hotel manager offered me a full refund. The room was comfortable but the walls are paper thin so you can hear every noise - very annoying!

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Trollhattan, Sweden
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Very good room but it is not sound-proof. Service are very good but the reception speak English poor. Breakfast is exellent.............................................................................................

Review collected in partnership with this hotel

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manu9000
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We have stayed 3 nights at this hotel over the Easter period and the value for money is excellent. The rooms and bathrooms are roomy and more than adequate even though they could be updated a bit. Breakfast was very good and the bar staff very helpful even though the bar setup is not very inviting. The location is not... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Client, We would like to thanK you the time you have taken to leave your comments at Tripadvisor. We feel especially grateful for your nice compliments regarding our staff. We try to improve our quality service day by day and it is nice to see that our guests appreciate our efforts. Thank you very much indeed on behalf of... More 

Milwaukee, WI
Top Contributor
54 reviews 54 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

While the room was quite nice in terms of size and amenities, this hotel was very active. As others have mentioned, the walls are very thin - we could hear a phone vibrating in the room next door. We faced the courtyard (very pretty) but each night there were groups out there well into the night and it was quite... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

I thought the hotel was nice. However a major negative was the noise of housekeeping which began at 8.30 am outside my door. I was woken up both mornings by doors slamming and hoovering. Not pleasant when you're on holiday.

Review collected in partnership with this hotel

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Client, Thanks for your comments and the time you have spent writting it, this makes us improve our every day services.We would like to apologize for all the inconvenience about the noise of our cleaning staff during the morning. We have taken note about it and be assured that we have taken appropriate actions to ensure that does not... More 

Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 27, 2015

Hotel rooms are ok quite roomy, however the services like Internet-breakfast and service leave a lot to be desire. Stayed 3 nights and every day had to get room key reset despite being here for 3 days, Internet r emotion is poor and very slow and also has to be renews every day. Support from front staff is not friendly

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear guest, Thank you for sharing your experiences with us. We try to improve every day our quality and standards in order to satisfy all our guests. Is not common the fact that key needs to be reset daily and even internet passwords are valid for a whole week, I do apologize for this inconveniencies and not being able to... More 

Milan, Italy
1 review
5 of 5 stars Reviewed March 3, 2015

Very Very good hotel placed in highly strategic place. I'll recommend it both for busness and hollyday travel I also recommend the restaurant and breackfasts in the garden Rooms are clean and confortable

Review collected in partnership with this hotel

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Cinzia C, we would like to thank you for your comments and recommendations regarding to our hotel. In your next visit to Madrid, don't hesitate in contact us. It will be a pleasure to see you back soon at the hotel. Sincerely yours, General Manager More 

Orange County, CA
Top Contributor
88 reviews 88 reviews
40 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed February 10, 2015

For the money I paid, I'd rather stay in a 2-star closer to Gran Via or Sol. This hotel is behind the Atocha train station and is still quite a walk from the train station especially if you have lots of luggage. Breakfast was good - scrambled eggs, bacon, sausage and cold cuts and cereals. Room was good size for... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Client, Thank you for your comments regarding your recent stay in our hotel. Regarding our location, we try always to be clear in our web signing in Google maps the exact location in order to avoid mistakes, but we will keep working so that all our collaborators do it avoiding misunderstandings regarding this question. I´m sorry to hear that... More 

Aberdeen,Scotland
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed January 27, 2015

Due to an emergency my family arrived a few hours before me as I was still en route. The lady at reception was very rude and unhelpful to them. I had to make a call to verify certain details. The room I booked was not what we got and I was charged extra for the privilege! The food was undercooked... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Gary M, Thank you for your comments regarding your stay in our hotel. I am really sorry to hear about your bad experience and I apologize for our staff attitude and all inconveniences related. I understand that due to the emergency, the reservation we received from your travel agency was for a double room, and not for four, as... More 

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