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Rafaelhoteles Atocha

Mendez Alvaro 30, 28045 Madrid, Spain
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Rafaelhoteles Atocha
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434 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (434)
  • Mar-May only
    (146)
  • Jun-Aug only
    (94)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (108)
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Grand Island, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

Rooms are always clean and well maintained. Staff is great and friendly. It would be really nice if the rooms had coffee makers in them. To stay here, I always have to carry my own kettle. Other than that, excellent hotel.

Review collected in partnership with this hotel

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Melbourne
1 review
4 of 5 stars Reviewed 1 week ago

We had a 3 nights in Madrid and this hotel was ideal. I chose this hotel as it was close to main train station Atocha, that we got off at after arriving from Barcelona. Room was very comfortable and the hotel was within walking distance to some of the wonderful sights of Madrid.

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Level Contributor
4 reviews
4 of 5 stars Reviewed May 28, 2015

Hotel has a very good breakfast, nice shower, bed and people are very polite. There's always taxis in front to the hotel and it's located sided to Atocha Renfe station, but to go walking, it's around 1 km and the street is stinky. Try to use the metro station Palos de la Frontera, which is closer and the street is... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Luis B, I would like to thank you all your comments and the time you spent to send it. If you come back to Madrid, it will be a pleasure to help you with anything you need. Don't hesitate in contact us if you have any question or visit our website where you can find the best price we... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 26, 2015 via mobile

Hotel is ok as long as you are needing to stay near the station. Otherwise it's a bit off the beaten track. Rooms were clean and staff ok but nothing special and not particularly good value especially when the hotels Web rates are significantly higher than the consolidator sites

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Simon R, I would like to thank you for your comments regarding your recent stay at the hotel. We appreciate all our clients reviews because makes us improve every day. It will be a pleasure to see you back soon at the hotel if you decide to come back to Madrid. Best regards, General Manager More 

melbourne
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 23, 2015

After a long flight from Melbourne it was a relief to be promptly shown to our room before the official arrival time of 3pm in Spain. The room was quite large, very clean and the beds were very comfortable. Although our room overlooked the station yards, the double-glazed windows ensured a quiet sleep. The reception staff were very helpful and... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Nordeuk, We would like to thank you all your comments for your recent stay at the hotel. All reviews we receive help us to improve our services and our guest’s experiences, so thank you again for the time you spent to send to us. If you come back to Madrid, don't hesitate in contact us for anything you need.... More 

Vilnius, Lithuania
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 16, 2015

First of all, it does have some problems with sound-proofing within the hotel. Not sure if it's the walls or the ventilation system. Nevertheless, it's really sound-proof as regards the outside noise. My room was facing the Atocha train station and the street but I had no problem sleeping. The breakfast is a great variety and tasty! The hotel is... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Jurgi R, We would like to thank you for your comments and the time you spent to send it to us. We apologize for the noise problem. We are actually working to give the best solution to a not sound-proof in some of our rooms in order to offer a better experience to all our guests. Thank you again... More 

Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed April 27, 2015

I stayed here after using a Hotwire deal that saved me 70% but I had to make the booking without knowing the name of the hotel, so I did not explicitly choose to stay here. The location was relatively convenient, near Atocha, but that was about the only good thing about our stay. Reception had the rudest staff I've ever... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Brittany_Still, I would like to thank you for all your comments about the hotel. I apologize for all the inconveniences and I want you to know that from the Direction we are going to take appropriate actions so it will not happen again. I am very sorry if we didn't give you the best explanation about the AC because... More 

Travelers are raving about these Madrid hotels

Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 19, 2015

First impressions were of a modern, clean and well run hotel. Unfortunately the football ticket that I'd had posted there for me had gone missing, however the hotel manager offered me a full refund. The room was comfortable but the walls are paper thin so you can hear every noise - very annoying!

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Trollhattan, Sweden
2 reviews
4 of 5 stars Reviewed April 14, 2015

Very good room but it is not sound-proof. Service are very good but the reception speak English poor. Breakfast is exellent.............................................................................................

Review collected in partnership with this hotel

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RH_Atocha, Director General at Rafaelhoteles Atocha, responded to this review

Dear Client, We want to thank you the time you have taken to send us your comments about the hotel. We are actually working to give the best solution to a not sound-proof in some of our rooms in order to offer a better experience to all our guests. We want to thank you again for all your comments that... More 

manu9000
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed April 7, 2015

We have stayed 3 nights at this hotel over the Easter period and the value for money is excellent. The rooms and bathrooms are roomy and more than adequate even though they could be updated a bit. Breakfast was very good and the bar staff very helpful even though the bar setup is not very inviting. The location is not... More 

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RH_Atocha, General Manager at Rafaelhoteles Atocha, responded to this review

Dear Client, We would like to thanK you the time you have taken to leave your comments at Tripadvisor. We feel especially grateful for your nice compliments regarding our staff. We try to improve our quality service day by day and it is nice to see that our guests appreciate our efforts. Thank you very much indeed on behalf of... More 

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