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Best Western Atlantico


TripAdvisor Popularity Index
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#1 of 494 hotels in Madrid
TripAdvisor Traveler Rating
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 659 Reviews
Recommend94% |
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“noisy hotel...” Jul 8, 2009 - nanciet
“Great Hotel...Friendly Staff” Jul 6, 2009 - jMacL
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What's Near Best Western Atlantico

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Best Western Atlantico
Gran Via 38
Madrid 28013
Spain
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Traveler Advice on Best Western Atlantico

Traveler Forum
  • Ask a question or view 218 posts on Madrid from this week.
Professional Advice (1)
Title Source
“Hotel Atl_ntico” Frommer's
Web Comments from Travelers (5)
Title Source
“Best Western Atlantico” Expedia.com
“Great room rates” Venere.com
“Best Western Hotel Atlántico” hotelshark.com
“Hotel Atlantico (Best...” VirtualTourist.com
“Any feedback on Hotel Atlantico in Madrid?” madridman.com
Best Western Atlantico
Hotel class 3 of 5
Gran Via 38, Madrid 28013, Spain
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Traveler Reviews

94% Recommend
4.5 of 5 stars 659 reviews
Excellent
396
Very good
207
Average
28
Poor
24
Terrible
4
By trip type
All (659)
Business (16)
Couples (149)
Family (31)
Friends getaway (30)
Solo travel (20)
[ Date ] [ Rating ]
“noisy hotel...”
Save Review
1 of 5 stars
nanciet 24 contributions
Laval, Canada
Jul 8, 2009 | Trip type: Family New
1/1 found this review helpful

The Best Western Atlantico is the worst hotel I’ve ever stayed in. I have never heard so much noise in all my life! I decided to reserve at this hotel because of all the good critiques and its number#1 position on trip advisor… WHAT A MISTAKE!!! We were able to sleep one night out of the 4. My mother and... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Thank you also for all the nice comments included in your remarks about the room, cleaning and decoration of the hotel. I apologize for not exceeding your expectations regarding the noise from outside and the inside the hotel. As...

“Great Hotel...Friendly Staff”
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5 of 5 stars
jMacL 16 contributions
Seattle
Jul 6, 2009 | Trip type: Couples New

I chose the hotel based on the reviews and was not disappointed. The members of the staff were helpful and friendly and our room (a lovely corner room on the 8th floor) was spacious, clean, and filled with light. Best of all, the air conditioning worked wonderfully--a huge treat after a day in the Madrid heat. The hotel rate we... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for the nice photo of the Gran Via street taked from the hotel and for the comments with reference your stay at our hotel Best Western Atlántico. Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in order to improve...

“Excellent Location”
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4 of 5 stars
Nicholl 4 contributions
Essex, England
Jul 6, 2009 | Trip type: Family New

I read the reviews on Trip Advisor for this hotel and decided to book on the strength of those recommendations. We were celebrating my father's 80th birthday. The hotel is very central and has a lovely terrace bar located on the top floor which we used often. It is very reasonably priced for a hotel bar. I was accompanied by... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. Thank you also for your nice comments about our hotel. In the other hand I apologize for not exceeding your expectations regarding the exterior noise. Please note our windows, when closed block all sound and the window treatments are...

“Just what you'd want”
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5 of 5 stars
ketel_always 3 contributions
mandevillle
Jun 27, 2009 | Trip type: Business
4/4 found this review helpful

It such a tricky thing find the right hotel in Europe, but you can't go wrong with Best Western Atlantico. You're not going to be in the room much anyway so all you want is a clean room, a central location, A/C that works, a pleasant staff and and overall feeling of a quality hotel. I've been to Madrid many... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for taking the time to tell us regarding your recent stay at our hotel. We appreciate customers who let us know when things are right. Thank you to include in your comments that our hotel is clean, all works properly and we have a pleasant staff. Your referrals are very important to us to encourage...

“Madrid - a 24 hour city with a myriad of fountains and a warm welcome”
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5 of 5 stars
Lorraine03 3 contributions
London, England
Jun 23, 2009 | Trip type: Couples
2/2 found this review helpful

We were very impressed with this hotel - a great place to stay and we were made to feel very welcome by all the staff. We have stayed in other 4 and 5 star hotels but feel this rates more as a five star - certainly in condition and service - it was excellent value, loved it! Just a small... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: First of all thank you for your nice words about our hotel and staff with reference your stay at Best Western Atlántico. Thank you also to compair our hotel with a 5 stars hotel. I apologize for the problems occured regarding the shuttle bus of the airport. We are checking to make easier for our guest to...

“Awesome!!!”
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5 of 5 stars
AlexAAA 7 contributions
Jersey
Jun 22, 2009 | Trip type: Couples
1/1 found this review helpful

Great location, great rooms and great price. If anyone has any questions let me know. more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. In a few words you include many detailled information about our hotel Your feedback is very much appreciated and I we hope to see you again. If we can be of assistance in the future, don't hesitate to contact...

“Exceeded my expectations - very nice hotel.”
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5 of 5 stars
vason 10 contributions
Atlanta
Jun 21, 2009 | Trip type: Couples
4/4 found this review helpful

We stayed at this hotel for three nights based primarily on the positive reviews I read. The hotel was extremely clean and very nice inside. The room was a decent size, clean, and had a very nice bathroom. The electric blinds provided for a very dark room for sleeping and blocked out a good amount of outside street noise. We... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Firs of all thank you for taking the time to tell us regarding your recent stay at our hotel. We appreciate customers who let us know when things are right. Thank you for your nice words with reference your stay at our hotel Best Western Atlántico. Your referrals are very important to us to encourage our staff...

“Great Hotel, Perfect Location, Fabulous City!”
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5 of 5 stars
MissDebonair 9 contributions
MissDebonair
Jun 15, 2009 | Trip type: Couples
4/4 found this review helpful

The Atlantico Madrid is in the most perfect location: ATMs, shopping, supermercado's, night-life and everything you could wish for is on your door-step. It is a pleasant walking distance to the Thyssen, the Prado and a zillion great tapas bars. The room we had was perfect, and we had a gorgeous Juliet style balcony over-looking the (not too loud) night... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Thank you for your nice words with reference your stay at our hotel Best Western Atlántico. Thank you also for your comments in full detail and of course for the photo included. Your referrals are very important to us to encourage our staff and ourselves. All your suggestion will bear in our mind in the future in...

“Outstanding hotel in the best location in Madrid”
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5 of 5 stars
cbearden714 8 contributions
Georgia
Jun 14, 2009 | Trip type: Couples
3/3 found this review helpful

My wife and I just returned from a 9 day trip throughout Spain, traveling to Madrid, Costa Del Sol, and Barcelona. Of all the places we stayed at during our trip, the Best Western Atlantico was by far the best! I will begin with the only negative part of our hotel stay...the shuttle service from the airport. After arriving at... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. I apologize for the inconveniences occurred with the shuttle bus service. Maybe it was because the traffic in Madrid, that it is a very busy city. Next time, please phone the hotel to inform about the bus when you...

“Excellent Value”
Save Review
5 of 5 stars
ooookch 32 contributions
Zurich, Switzerland
Jun 12, 2009 | Trip type: Solo travel
1/1 found this review helpful

I have stayed at hotels like the Palace, the Ritz or some Room Mates in Madrid but this is the one I'll return to next time. I had a Deluxe Room which was beautiful, absolutely clean, with a quite large bathroom and a little balcony. Location is perfect at Gran Via, with a tube stop and the main shopping area... more

Management response from
madridhola, Assistant Director

Dear Mr/Ms Guest: Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property. It is happy to hear that our hotel is clean and all was perfecto during your stay. In the other hand I apologize for the missing services as restaurant and room service. Maybe in the furture we can please...

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Best Western Atlantico Also Known As

Address: Gran Via 38, Madrid 28013, Spain