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Hotel Moderno

#124 of 453 Hotels in Madrid
Certificate of Excellence
Hotel website
Calle del Arenal 2, 28013 Madrid, Spain
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Free breakfast with your stay
Best prices for: 1 room 1 guest
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Hotel Moderno
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Hotel Moderno
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558 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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New Jersey
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a very pleasant hotel with nicely appointed rooms. My opinion though it felt like I was in a Times Square environment once you walked outside the door. Every beggar, living statue, salespeople and pickpockets were everywhere! We went with a large group of students and received breakfast which was just ok. The staff were lovely and I had... More 

Was this review helpful? Yes 1
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review

Dear Ibourinaris, Thank you very much for taking the time to write a review about our hotel; we are glad to know that you liked your room as well as our staff. However, we are disappointed to hear that the environment outside the hotel was not to your liking. As you mention, Puerta del Sol is a very busy area... More 

Yeovil, United Kingdom
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location was perfect for seeing the sights and the hotel staff could not have been more friendly and helpful. I thoroughly enjoyed my time in Madrid and if I go again this is where I'm staying. The hotel appears to have been recently updated so everything in good order. My room even had a very large private sun terrace... More 

Was this review helpful? Yes 2
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review

Dear Der1ck, Thank you very much for your lovely comments! The whole staff is very excited to hear that you enjoyed your stay with us. As you mention, our rooms have been recently updated and we are glad that you especially enjoyed the private terrace in your room. It will be a pleasure to welcome you again in the future.... More 

United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The photos are fake! The reason for choosing this hotel is because of the photos are decent, but when we checked in the room is totally look different from the photo. Duvet cover is so dirty, no duvet provided, sometimes only warm water from the shower room, breakfast not much food provide and not tasty.

Was this review helpful? Yes 3
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review

Dear charlenne T, Thank you for taking the time to let us know the inconveniences during your stay. We are very sorry that we were not able to meet your expectations and sincerely apologize for this. We regret to hear that you found the photos to be better than your room. The reason why the room looked different from the... More 

Istanbul, Turkey
Top Contributor
74 reviews 74 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

location is great, nothing more. classical music broadcast in the room which we loved. but lack of fresh air. also staff isn't very wellcoming. but very good price performance and i would stay there again.

Was this review helpful? Yes
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review

Dear evrim k, Thank you very much for taking the time to write a review about our hotel; your feedback is very much appreciated. We are glad that you liked our location, the classical music broadcast and our price. However, we regret to hear that you did not find the staff very welcoming and apologize for this. We have informed... More 

Singapore, Singapore
Contributor
15 reviews 15 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 29, 2015

The location is great: you can walk to the Puerta del Sol in half a step, but somehow the hotel manages not to be too noisy. The rooms are rather small, but no more so than in other boutique hotels in major European cities. Breakfast is ok, and if you fancy something better I recommend walking to the cafe/patisserie at... More 

Was this review helpful? Yes
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review

Dear SteAug, Thank you for choosing our hotel for your stay in Madrid; we are happy to know that we were able to meet your expectations. We will be pleased to attend you again if you should stay with us in the future. With kind regards, Quality and Customer Relations More 

Sofia, Bulgaria
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 29, 2015

Finding that hotel was a great luck for us.Situated in the historic center of the town, only minutes walking distance to the Palace, Plasa Major and many restaurants and tapas bars.The hotel is next to the subway station Vodafone Sol, which is very convenient for tourist to use that cheap and fast transport.I could recommend that hotel also because of... More 

Was this review helpful? Yes
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review

Dear liubomir11, Thank you very much for your review; it's great to know that you enjoyed our central location and our buffet breakfast. In our continuous effort to keep improving, we have hired a new company for the WiFi service as it is true that the signal used to be unstable. We are happy to inform you that with this... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2015

If you are not looking for a luxurious hotel then this is the hotel for you. Location is the best ever. Walking distance from any main attraction, shopping area, restaurants bars and everything you can think of. The staff is pleasant and helpful and the room was spotless clean and roomy. If I have to this of a downside it... More 

Was this review helpful? Yes
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review

Dear Elia B, We would like to thank you for your review and your positive comments about our central location, our staff and the cleanliness of your room. We regret, however, that there was some noise from the street at the time of your stay; in order to avoid these type of inconveniences all our rooms are soundproofed with double... More 

Rovigo
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 21, 2015

The hotel is next to Puerta del Sol, on a pedestrian road, with a great choice of restaurants and cafe nearby and close to the Royal palace. Our room was very small, but very quiet. The bed was not right for me - every morning I woke up with a terrible backache. Maybe because the bed was too small for... More 

Was this review helpful? Yes
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review

Dear Sam77Ro, Thank you very much for taking the time to write a review about our hotel; your feedback is very much appreciated. We regret to hear that you did not find the bed right for you and apologize for this. We are glad that you liked our location and the quietness of the room. We look forward to having... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2015

This hotel is on Puerta del Sol, halfway between the best tourist stops in Madrid, the palace and the museum district. We were able to walk to the Prado, the Reina Sofia and the palace and were always able to stop back into our room when we needed a break. The staff were very helpful and the room was exactly... More 

Was this review helpful? Yes 1
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review

Dear Guest, Thank you very much for your friendly comments. We are very happy to know that you enjoyed your stay with us and we all look forward to welcoming you back soon. Kind regards, Quality and Customer Relations More 

Canberra, Australia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 24, 2015

Freshly renovated hotel in the centre of Madrid. Walking distance to all the sights and near a Metro for further out sights. Our room overlooked a pedestrian street so was quiet. The bath was a treat after a long day of sight seeing. Easy to get to from the train station and the trip to the airport was easily done... More 

Was this review helpful? Yes
HtlModerno, Director de Relaciones con Clientes at Hotel Moderno, responded to this review

Dear Guest, We would like to thank you for your review of our hotel. We are glad to know that you liked our central location and the quietness of our rooms. We look forward to having the opportunity to welcome you again soon. Best regards, Quality and Customer Relations More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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