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Best Western Premier Santo Domingo


Hotel class 4.0 of 5
Plaza De Santo Domingo 13, 28013 Madrid, Spain
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Reviews you can trust

77% Recommend
4.0 of 5 stars 156 reviews
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By trip type
All (156)
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4 of 5 stars
andrewinsane   4 contributions
Marietta, GA
Nov 6, 2009 | Trip type: Solo travel New

I have to say the rooms are about as big as you can get from a 3* hotel anywhere in downtown Madrid. Hotel is very well located close to just about a block from Gran Via and close to Plaza Mayor and Sol. The streets nearby are filled with people and tourists always. Hotel offers free wifi and comfortable beds.... more

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4 of 5 stars
euroluvr   2 contributions
Philadelphia,PA
Oct 4, 2009 | Trip type: Family

First I'd like to say, that there is only shuttle service from the hotel to the airport when you leave. Second...upon arrival I was told that Wifi in room isnt free as I was told when I booked with my AAA card...they did the right thing, and without fuss, gave me a password for the time we stayed there. I... more

Management response from
Juan Reyna, Dirección Comercial

Thank you very much for your comments! I am really glad you found the location of the hotel ideal, and I will pass on the compliments to the Front Desk staff. Again, thank you for taking the time.

Great Hotel
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5 of 5 stars
Glos_UKJoefish   9 contributions
Glos, UK
Sep 23, 2009 | Trip type: Family

We stayed at this hotel for 3 nights. The staff were helpful and pleasant. The check in and check out were easy. The hotel is nicely decorated and the rooms were of a good size. The maid service was excellent. The breakfast had a large selection of cold foods including hams, cheeses, rolls, yoghurts, etc. There was also hot food... more

Management response from
Juan Reyna, Dirección Comercial

Dear guest, We are really glad you enjoyed your stay at the Hotel Santo Domingo. We are also happy that everything from the breakfast, to the service, to the location, made your stay in Madrid a great one. I will share this comments with all the members of this great team. Thank you.

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5 of 5 stars
CRISMONI   1 contribution
Sevilla
Sep 1, 2009 | Trip type: Couples

I highly recommend this nicely decorated hotel if you need very well situated hotels and well connected by subway, road and train!!!. The service personeel speaks well several languages and all of them did their best to do our stay the best they could. Nice rooms along with good views, so very good Quality/Price rates!!!. Looking forward to go again.... more

Management response from
Juan Reyna, Dirección Comercial

We are really glad our team made your stay a memorable one, and we are really happy you think the hotel is charming and very well located. Thank you very much for your comments.

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3 of 5 stars
msumengen   4 contributions
Istanbul
Aug 29, 2009 | Trip type: Friends getaway

First of all, I picked this hotel because of its location and after I stayed I have realized that I made a good decision. The hotel is behind the main Gran Via street which is an important advantage. Personally, I don't like to stay in a hotel which is located just near a very crowded street, full of people and... more

Management response from
Juan Reyna, Dirección Comercial

First of all thank you for staying with us. I am glad you found the location convenient during your visit. I am sorry the Internet policy was not clearly explained, and it resulted in a bad experience with this service, that ended up affecting the whole perception of your stay. We will make sure the Internet policy is made clear...

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2 of 5 stars
Kazbah   6 contributions
Carlisle, United Kingdom
Jun 14, 2009 | Trip type: Couples
1/1 found this review helpful

This hotel's best and possibly only recommending feature is the fact there is a metro stop right outside the front door. We were given room 224 on the second floor. After unpacking for our short trip we discovered the window was shuttered on the outside so the only view was of a fire escape. We had no idea what the... more

Management response from
Juan Reyna, Dirección Comercial

First of all thank you very much for staying with us. We are sorry to hear about the different troubles you had to go through during your stay. We are currently renovating the hotel and we will soon have new rooms and other new features, so this problems can be avoided in the future. Thank you very much again for...

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3 of 5 stars
wdpmd   11 contributions
USA
Jun 9, 2009 | Trip type: Family

Your basic hotel. Very nice and very helpful desk staff. They went out of their way to be helpful with advice, phone calls, reservations, etc. Very good location. 5 minute walk to a pickup point for the Madrid tourist bus (which I strongly reccomend). Most of the guests appeard to be American and British tourists with some business folk mixed... more

Management response from
Juan Reyna, Dirección Comercial

First of all thank you very much for taking the time to write a comment. We are glad to hear that the staff at the Front Desk were so helpful and efficient. Please visit us again during your next visit to Madrid, we are currently expanding the Hotel, and next year we will have a new swimming pool on the...

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4 of 5 stars
Chicago71   2 contributions
Chicago
Jun 8, 2009 | Trip type: Couples

First of all, someone made a conscious decision to color this hotel pink. I'm not being critical of this, just stating a fact which I find amusing. The exterior is pink. The lobby is painted pink with pink-striped chairs. Our room was painted pink and the bed had a pink striped comforter. The carpet was red which is basically dark... more

Management response from
Juan Reyna, Dirección Comercial

First of all thank you for taking the time to write the review, and for staying with us. We are glad you were happy with the location and the color scheme. We are also happy to hear that the staff was helpful and the cleanliness above the standards. We are only sorry to hear about the noise issue, which we...

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3 of 5 stars
jayryan007   2 contributions
Liverpool
Jun 7, 2009 | Trip type: Couples

Just got back from trip to Hotel Santo Domingo, the hotel is clean, but I booked aa standard room and it was tiny. The price was not bad for a four star hotel, but this hotel was 3 stars at best. Apart from small rooms the decor was very old in terms of years. The hotel is in a descent... more

Management response from
Juan Reyna, Dirección Comercial

First of all thank you very much for your comments and for staying with us. We are glad to hear that you were happy with our standards of cleanliness. Your comments about the age of the rooms are also greatly apprecciated, we are currently expanding the Hotel, with 86 new rooms and many other features. Hopefully during your next visit...

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5 of 5 stars
Amatista10   2 contributions
Los Angeles
Jun 4, 2009 | Trip type: Couples

We spent 3 nights a the hotel. To our surprise the metro station is across the street. The room was very clean, cozy and the bathroom was big for European standards. I will definitely stay there again. more

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Best Western Premier Santo Domingo Also Known As

  • Best Western Hotel Madrid
  • Best Western Madrid
  • Madrid Best Western
Address: Plaza De Santo Domingo 13, 28013 Madrid, Spain
Madrid Hotels Best Western Premier Santo Domingo
4.0/5.0
156