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Best Western Premier Santo Domingo


Hotel class 4.0 of 5
Plaza De Santo Domingo 13, 28013 Madrid, Spain
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Reviews you can trust

78% Recommend
4.0 of 5 stars 189 reviews
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All (189)
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5 of 5 stars
Freddo_Oz   5 contributions
Melbourne
Mar 9, 2010 | Trip type: Business, Solo travel

Spent almost a week at this hotel and have very positive things to say about it. Location was very good, with a short walk to many of the attractions that tourists would want to go visit. The room was lovely, very modern, and the bed was very comfy. I did have a room near the street, and did hear a... more

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3 of 5 stars
irz   22 contributions
Athens, Greece
Feb 19, 2010 | Trip type: Friends getaway

I chose this hotel because it had the best price I could find with the flexibility to cancel. The location is perfect, just opposite a metro station and a few minutes away from most major attractions. The room was great with a very big bathroom, but too noisy being on the first floor.The windows couldn't keep out not only the... more

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4 of 5 stars
RichardMalta   1 contribution
MALTA
Feb 7, 2010 | Trip type: Couples

Excellently located, the staff are very helpful and speak fluent English. Breakfast was fresh and abundant. The only drawback is the poor soundproofing. Avoid rooms on the first floor and facing the street. Ask for rooms on the top floor and away from the street. more

Management response from
Juan Reyna, Dirección Comercial

Dear traveller, Thank you very much for your comments regarding our staff. We are really sorry to hear about your issues with the soundproofing and thank you for recommending the hotel to other travellers. Best regards from Madrid.

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3 of 5 stars
manchestercanuck   7 contributions
Toronto
Dec 9, 2009 | Trip type: Solo travel

I guess its just Madrid and people love to party but man did it get noisy outside my hotel's window that overlooked the Santo Domingo Metro stop. Had a few sleepless nights. But that aside...a nice and clean hotel room. Street down from Gran Via and with easy access to the Metro. I would stay at a Best Western again... more

Management response from
Juan Reyna, Dirección Comercial

Dear guest, Thank you so much for taking the time to write about our hotel. I am sorry for your sleepless nights, but I am glad you enjoyed your stay anyway. kind regards and thank you for recommending the hotel to other travellers.

bad timing
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3 of 5 stars
appenaorte   3 contributions
paros
Nov 21, 2009 | Trip type: Family

We stayed at this hotel for 4 nights. The noise coming from the street in front was extremely loud from 9:30am to 18:00pm!! The receptionist should have warned us about the construction workers in front and we would have chosen a different hotel.At one point, it was so loud we couldn't even talk to each other in the room. The... more

Management response from
Juan Reyna, Dirección Comercial

Thank you for posting your comments. We are really sorry to hear that your stay was disturbed by the construction taking place in the street, where they were changing the sidewalk. I sincerely apologize.

Nice Option
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4 of 5 stars
rater1   29 contributions
New Jersey
Nov 20, 2009 | Trip type: Business, Solo travel
1
person found this review helpful

Hotel is right across the street from a Metro stop and near a nice area within Madrid for walking around and seeing the sites. My room was very small as are many in Europe. Breakfast was ok. TV channel selection is good, with several English-speaking options. more

Management response from
Juan Reyna, Dirección Comercial

Thank you so much for posting your comments and for recommending the hotel to other travelers.

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5 of 5 stars
Diana952   2 contributions
Nov 11, 2009 | Trip type: Couples

this hotel has an excellent location, walking distance to all the best tourist atractions, The staff was very nice, they help out on making dinner reservations several nights. more

Management response from
Juan Reyna, Dirección Comercial

Thank you so much for your comments. We are really glad the hotel staff and the location of the hotel made your visit to Madrid a memorable one. Thanks again.

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4 of 5 stars
andrewinsane   5 contributions
Marietta, GA
Nov 6, 2009 | Trip type: Solo travel
1
person found this review helpful

I have to say the rooms are about as big as you can get from a 3* hotel anywhere in downtown Madrid. Hotel is very well located close to just about a block from Gran Via and close to Plaza Mayor and Sol. The streets nearby are filled with people and tourists always. Hotel offers free wifi and comfortable beds.... more

Management response from
Juan Reyna, Dirección Comercial

Dear traveller, We are really glad you found the location of the hotel impeccable, it really makes a difference when everything is so close, doesn´t it? Thank you very much for staying with us and for your comments.

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4 of 5 stars
euroluvr   3 contributions
Philadelphia,PA
Oct 4, 2009 | Trip type: Family
1
person found this review helpful

First I'd like to say, that there is only shuttle service from the hotel to the airport when you leave. Second...upon arrival I was told that Wifi in room isnt free as I was told when I booked with my AAA card...they did the right thing, and without fuss, gave me a password for the time we stayed there. I... more

Management response from
Juan Reyna, Dirección Comercial

Thank you very much for your comments! I am really glad you found the location of the hotel ideal, and I will pass on the compliments to the Front Desk staff. Again, thank you for taking the time.

Great Hotel
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5 of 5 stars
Glos_UKJoefish   26 contributions
Glos, UK
Sep 23, 2009 | Trip type: Family

We stayed at this hotel for 3 nights. The staff were helpful and pleasant. The check in and check out were easy. The hotel is nicely decorated and the rooms were of a good size. The maid service was excellent. The breakfast had a large selection of cold foods including hams, cheeses, rolls, yoghurts, etc. There was also hot food... more

Management response from
Juan Reyna, Dirección Comercial

Dear guest, We are really glad you enjoyed your stay at the Hotel Santo Domingo. We are also happy that everything from the breakfast, to the service, to the location, made your stay in Madrid a great one. I will share this comments with all the members of this great team. Thank you.

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Best Western Premier Santo Domingo Also Known As

  • Best Western Hotel Madrid
  • Best Western Madrid
  • Madrid Best Western
Address: Plaza De Santo Domingo 13, 28013 Madrid, Spain
Madrid Hotels Best Western Premier Santo Domingo
4.0/5.0
189
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