Nice little hotel, friendly staff and good location. Nearest Metro station is just across the road but if you are travelling from the airport it is best to go to Grand Vie and walk a short distance up the hill and to the right. If room 503 is available grab it, it has a balcony on 2 sides (nice view... more

The hotel doesn't look particularly inviting from the outside, but once inside it has a welcoming and homely feel. Staff are friendly, efficient and helpful. We were initially shown to a small double - it was extremely small so we asked to upgrade. The room we stayed in was bright, spacious and clean. The hotel is in a great position... more

Stayed at the Santo Domingo for 4 nights to do Madrid and Toledo. Since this was my first visit to Madrid, I was not familiar with the city but I lucked out with the location of this hotel. The Santo Domingo metro station is just across the street from the front entrance. Gran Via, a major shopping strip is just... more

I booked a single room for one night's stay before my friends and I drove down to Algecira for the ferry to Morocco. My room was clean, comfortable, quiet, with all the modern amenities, including a safe. The hotel staff was extremely warm, helpful, courteous -- everyone from the front desk to the espresso maker in the cafe/bar just outside... more

Booked this through a friend and we got a twin room. We don't know each other particularly well. The beds were less than a foot apart. The room was ensuite and had the tv etc, but the wifi was not included in the (really quite large) price and neither was breakfast. The staff were friendly though, and there was a... more

I don't understand where the four stars were earned, but certainly not in soundproofing. We had to move twice in two days because of the noise from the street (partying in front of the hotel until 07.00 am, and the noise in the hotel itself (partying on the 6th floor that made the keys on the table in our 4th... more

We reserved three rooms, a twin and two doubles for (unfortunately) the night of the Madrid - Barcelona football game. When we attempted check in, for close to an hour, the desk staff was challenged by only having set aside one twin room. Subsequently, they found a second twin at the Senator about two blocks away. The following morning when... more

Staff WERE helpful and friendly (and we had no Spanish). Breakfast was more than adequate - kept us going 'til well into the afternoon when we boarded our flight home. The room could have been bigger, but there was still a lot of space; and the bathroom was large. The Metro being so close helped with our travel about the... more

The best thing about the BW Santo Domingo is its location. It's one minute from Grand Via (one of Madrid's main shopping streets) - and 30 seconds from the superb Madrid Metro (the station is actually called "Santo Domingo"). The hotel is also very nicely decorated and my room was kept spotlessly clean. So, if you want a well located,... more