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Sercotel Gran Hotel Conde Duque

#140 of 453 Hotels in Madrid
Certificate of Excellence
Plaza Conde Valle Suchil 5, E-28015 Madrid, Spain
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Sercotel Gran Hotel Conde Duque
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Sercotel Gran Hotel Conde Duque
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462 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milan, Italy
Contributor
17 reviews 17 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here on a stay in Madrid for work commitments. I had a fine experience here. Rooms were clean and my room was serviced daily. There were an abundance of toiletries. Staff was helpful when I had questions. The walls are thin and you can hear everything going on in the rooms around you. My first night there was... More 

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Barcelona
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Gran Hotel Conde Duque is neither shabby nor luxurious, neither central nor suburban. It is well kept up and, at 55 euros a night for a single, very well priced. I was able to check in shortly before 1 pm; asked for and was given a single on one of the top floors; found the soundproofing deficient but not... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for taking the time to write a review of the Sercotel Gran Hotel Conde Duque following your recent visit to Madrid. I am so pleased to read that you enjoyed your stay so much during your time spent in Madrid and that you found the hotel's staff to be so friendly & helpful, the rooms to... More 

Winnipeg, Canada
Top Contributor
143 reviews 143 reviews
22 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an older building but it has been kept up and features fascinating art pieces in the lobby. They have a lounge. The room was clean and well furnished. There is a little grocery store just across the street where you can buy beer, wine and foodstuffs. It is so handy. There is a major street near the hotel... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for taking the time to write a review of the Sercotel Gran Hotel Conde Duque following your recent visit to Madrid. We are glad to know that the decoration of the hotel, clean and location of the same have pleased you. I am obviously disappointed that you felt that the Sercotel Gran Hotel Conde Duquel was... More 

Moraira, Spain
1 review
5 of 5 stars Reviewed 2 weeks ago

This is the very best hotel I have ever been to, with wonderful ambient interior and exterior surroundings; spotlessly clean and with a lovely tea shop incorporated. My room was beautiful, comfortable, and with every essential and thought provided. Breakefast was delicous with scrambled/fried eggs and bacon as well as the usual, but with highly courteous and mannered attention. I... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for leaving us with some feedback about your stay at Sercotel Gran Hotel Conde Duque. We're so happy to hear that you loved your stay with us! We try to create a great atmosphere at Sercotel Gran Hotel Conde Duque but providing a little bit of something for everyone. Thanks again for checking in with us... More 

Temecula, California, United States
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Love the breakfast buffet! Wide varieties of food to choose from. Had the craving for churros. They have it but can't find the chocolate for dip. Almont (the chef) gladly made enough for me and my husband. They have nice and very accommodating people here in this hotel.

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Guest, Thank you for sharing your experience with us. We strive to ensure that all our guests have everything they need so that their stay is comfortable and enjoyable. We’re happy to hear that you enjoyed the food and drink options as well as the service provided to you at the Buffet Breakfast. No trip is complete without a... More 

Helsinki, Finland
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Already the start was bad. When we came to our room, the table lamp was broken and so was the flushing knob of toilet. A man came to fix them but we got no regret of any kind. Generally the staff was not as friendly and helpful as is often mentioned in other comments. We would have liked to hear... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for sharing your feedback with us. I am truly sorry that you did not enjoy your stay with us and that you felt cheated. That is never our intention. We would love to have the opportunity to make this up to you. Should you decide to give us that chance, please reach out to us directly... More 

Carlisle, Cumbria,
Top Contributor
196 reviews 196 reviews
63 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is conveniently located in Malasena, an interesting barrio of Madrid. 10 mins to Plaza de Espana. The hotel is near lots of restaurants and the Panaria nearby is VG for breakfast at c 4 euros. The staff are friendly and helpful. We really just used the place to sleep. Be choosy about the room you are given, we... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, We are so happy to have been able to provide you with a comfortable stay whilst you were in Madrid and are glad that our central location was so convenient for you. We look forward to welcoming you back to Sercotel Gran Hotel Conde Duque¡¡ Regards, F.O General Manager More 

Seoul, South Korea
1 review
4 of 5 stars Reviewed 4 weeks ago

very good to stay for couples. a little bit old fationed, but very friendly and comfortable it takes only 3mins from the subway and very easy to find. it's not noisy for near by the aprartment i'll absolutely recommend "smoke free room" for non-smokers. 커플 숙소로 괜찮습니다. 건물이나, 인테리가 좀 오래되긴 했는데... 직원들 연세(경력)도 있고, 모두 친절합니다. 지하철에서도 가깝고 주변이... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Chang Hoo, We are absolutely thrilled that you had a fantastic stay at Sercotel Gran Hotel Conde Duque, and thank you for recommending us, your review is a huge compliment for all the team. We look forward to welcoming you back to Conde Duque Hotel. Regards, F.O Hotel Manager More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This place is anything but not a 4* hotel. Stayed here 4nights and really don't know where to start. Staff: Very poor service, they hardly speak english-same at the reception! Most of the staff is Senior age. Hotel/Room: Room was overlooking the stairways and given I travelled solo I got the smallest room ever; not to mentioned about the things... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear madam, In order to answer yor review, I am sorry to disagree with you due all the staff in the reception speaks a fluent English. In my modest opinion, to talk this way about the age staff seems misguided on your part. The years pass for everybody, even you, and this does not mean lack of efficiency at work,... More 

Dublin, Ireland.
Top Contributor
59 reviews 59 reviews
41 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed March 4, 2015

I have stayed here a number of times and always had a great stay and made feel very welcome. The hotel is old style, with lovely furnishings, comfortable clean rooms and super common spaces. The staff are so polite, helpful and welcoming. Many of them have worked here for decades and are very experienced. The hotel is in a very... More 

Was this review helpful? Yes 3
GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you very mauch for your glowing review, it is a pleasure to read and it was an absolute pleasure to have been able to give always to you a great experience at Sercotel Gran Hotel Conde Duque. We are delighted you enjoyed so many elements of our hotel; from our luxuriously spacious and clean rooms as well... More 

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Staying in Chamberi

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Chamberi
Multi-story residential buildings decorated with ornate balconies line the traditional, quiet, and pretty streets of Chamberí. Humble storefronts and neighborhood taverns are scattered across the lower levels down every block, and here and there, there's a cluster of tables on the sidewalk. It isn't ever crowded, but people are always out, poking into the tiny bakeries, hardware stores, and tobacco shops, or ducking into a bright, unadorned cerveceria to have a coffee or beer by the bar, flip through the paper, and check the sports score. The round Plaza Olavide, where the fairly regular network of streets breaks form, is among the most green and lively spots. Restaurants line its circumference and sought-after outdoor tables fill the center of the plaza, where people relax to the sounds of kids playing and street musicians' tunes.
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