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Sercotel Gran Hotel Conde Duque

Plaza Conde Valle Suchil 5, E-28015 Madrid, Spain
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Sercotel Gran Hotel Conde Duque
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507 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madrid, Iowa
Level Contributor
9 reviews
7 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

This hotel is in a good location to walk to restaurants and bars. It is not in the heart of the city but close to a train station to get you to where you want to go. Three stops and you are at the Plaza. Service at reception is good. It has great character and a little park across the... More 

Was this review helpful? Yes 1
Raleigh, North Carolina
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 1 week ago

It's located in a quieter part of town but very close to the metro. We stayed here for three nights and it suited us perfectly. The room itself was relatively small but for a hotel in the city about what I would expect. The only complaint I could make is the room was very, very warm (although it was extremely... More 

Was this review helpful? Yes 2
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Surprisingly good hotel in a quiet residential area but only a 15 minute walk to the centre of Madrid and round the corner from the metro. Rooms were large, staff friendly and it had the feel of a family run old fashioned hotel which was a positive. I did not eat at the hotel as there are plenty of tapas... More 

Was this review helpful? Yes 2
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is clean and well preserved. It is 'old school' and elegant and the breakfast buffet is great. However, the men at the reception are rude and unwelcoming. Give the job to people who want to be there and do not ignore you because you are young/a woman/ not a business man. Lindo hotel pero empleados groseros en la... More 

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Whittier Ca
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I have stayed at the Conde Duque in Madrid many times over the years. In fact, the first time my husband stayed there was in 1972. We are frequent visitors to Madrid. We had occasion to stay there last weekend on very short notice due to some unforeseen events. We were able to get two ground floor... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel has immense potential. Good location, clean, great breakfast but oh the surly receptionists and barman. Smile ... It works. Especially on weary travelers. On the plus side the breakfast staff are friendly and helpful. Also there's a good steakhouse down the road and a lovely sushi place around the corner.

Was this review helpful? Yes 3
Coconut Creek, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just got back from an eight night stay at this hotel. The location is close to transportation and is easy to walk to Old Madrid and other important sights. It is a great place to stay in a more residential area away from the typical touristy places, and makes it possible to really discover the true Madrid. The rooms... More 

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Manchester, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 25, 2015

With a superb location and excellent value for money this luxury hotel is a haven in the heart of Madrid . The rooms are large and very comfortable and classy. The service is faultless and all the staff very helpful. It is well worth paying for the breakfast as the choice is incredible and the food quality as good as... More 

Was this review helpful? Yes 1
GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Cleve, Thank you so much for your lovely review. It is fantastic to read that you had a wonderful stay at the Hotel and found the staff to be courteous and helpful. It is always wonderful to hear such positive feedback, which serves as a great motivator to all my team. It shows them that their passion and efforts... More 

Old Bridge, NJ
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 12, 2015

This hotel is difficult to find since it is not facing the main street. Once you find the park, you must go through it to find the hotel in the middle of a square. Room was nice (small), offering more old charm style than modern as most others I stayed in. Once again, staff behind the desk were uninterested in... More 

Was this review helpful? Yes 2
GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Guest, Thank you very much for taking some time out to write us the review, I am disappointed to know that you have had a few problems with the hotel staff while you were staying with us. I have highlighted your comments to the relevant Department Heads and these are taken on board. I do hope that you will... More 

Wellington, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 3, 2015

Stayed 2 nights. Easy to get from airport- San Bernado metro is 100 m away or 30 Euro taxi( taxis have fixed fare). Appealing foyer, plenty of taxis outside all the time, opposite a small park. Restaurant had simple menu but quiet and not too dear for snacks on arrival. Superb breakfast- good coffee and fresh OJ. We had twin... More 

Was this review helpful? Yes 1
GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, We are so happy to have been able to provide you with a comfortable stay whilst you were in Madrid and are glad that our central location was so convenient for you. We look forward to welcoming you back to Sercotel Gran Hotel Conde Duque¡¡ Regards, F.O. General Manager More 

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Staying in Chamberi

Neighborhood Profile
Chamberi
Multi-story residential buildings decorated with ornate balconies line the traditional, quiet, and pretty streets of Chamberí. Humble storefronts and neighborhood taverns are scattered across the lower levels down every block, and here and there, there's a cluster of tables on the sidewalk. It isn't ever crowded, but people are always out, poking into the tiny bakeries, hardware stores, and tobacco shops, or ducking into a bright, unadorned cerveceria to have a coffee or beer by the bar, flip through the paper, and check the sports score. The round Plaza Olavide, where the fairly regular network of streets breaks form, is among the most green and lively spots. Restaurants line its circumference and sought-after outdoor tables fill the center of the plaza, where people relax to the sounds of kids playing and street musicians' tunes.
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