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Sercotel Gran Hotel Conde Duque

Plaza Conde Valle Suchil 5, E-28015 Madrid, Spain
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Best prices for: 1 room 1 guest
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Sercotel Gran Hotel Conde Duque
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Sercotel Gran Hotel Conde Duque
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474 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

Conveniently located, only 2 mins walk to metro. Supermarket is a block away. Customer service is mixed, depending on which person you talk to. First 2 nights my friend and I stayed in room 003 on the ground floor. The beds were not comfy. They have dents in the middle and you can definitely feel the springs poking your back.... More 

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Perth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Delighted with our recent four night stay here. Spacious bedroom and bathroom with lots of toiletries, etc. staff were extremely helpful and friendly. Delicious breakfast with a great selection of hot and cold foods. Located on a quiet tree lined square but just round the corner from the Metro. A 15 minute walk will take you to Gran Via. Happy... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Jayelle, Thanks for sharing your opinion! We are pleased to know you have enjoy our hotel, breakfast and location. Hope to welcome you back very soon. Kind regards, Fernando Olivares Hotel Manager More 

Contributor
15 reviews 15 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is placed at a leafy and secluded square right next to some of the most interesting parts of Madrid and close to the rest. Good communications, pleasant and attentive service, ample and clean rooms, fast free wifi... all the basics are covered. The hotel also has quirks like a library made up of books forgotten by customers, or... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Miguel, Thank you for your fantastic review! we are absolutely delighted you enjoyed your time with us. Thank you for sharing your experience at Sercotel Gran Hotel Conde Duque with the Tripadvisor community. Regards, F.O. Hotel Manager More 

New York Metro Area
Contributor
20 reviews 20 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for four nights as part of a tour. Physically it is a good (not great) hotel in a decent location (felt safe but not in the middle of things). Staff was very indifferent with respect to questions. Fortunately we set alarms on our phone as we did not receive requested wake up calls. Breakfast quality... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, We’re happy to hear that you enjoyed the Buffet Breakfast. Indeed, the quality of our breakfast is very high. We regret that the staff seems indifferent to your needs. Please accept our sincere apologies. We look forward to welcoming you back to Conde Duque. Yours sincerely, F.O. General Manager More 

Milan, Italy
Contributor
20 reviews 20 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here on a stay in Madrid for work commitments. I had a fine experience here. Rooms were clean and my room was serviced daily. There were an abundance of toiletries. Staff was helpful when I had questions. The walls are thin and you can hear everything going on in the rooms around you. My first night there was... More 

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Barcelona
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 11, 2015

The Gran Hotel Conde Duque is neither shabby nor luxurious, neither central nor suburban. It is well kept up and, at 55 euros a night for a single, very well priced. I was able to check in shortly before 1 pm; asked for and was given a single on one of the top floors; found the soundproofing deficient but not... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for taking the time to write a review of the Sercotel Gran Hotel Conde Duque following your recent visit to Madrid. I am so pleased to read that you enjoyed your stay so much during your time spent in Madrid and that you found the hotel's staff to be so friendly & helpful, the rooms to... More 

Winnipeg, Canada
Top Contributor
146 reviews 146 reviews
23 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed April 9, 2015

This is an older building but it has been kept up and features fascinating art pieces in the lobby. They have a lounge. The room was clean and well furnished. There is a little grocery store just across the street where you can buy beer, wine and foodstuffs. It is so handy. There is a major street near the hotel... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for taking the time to write a review of the Sercotel Gran Hotel Conde Duque following your recent visit to Madrid. We are glad to know that the decoration of the hotel, clean and location of the same have pleased you. I am obviously disappointed that you felt that the Sercotel Gran Hotel Conde Duquel was... More 

Moraira, Spain
1 review
5 of 5 stars Reviewed April 9, 2015

This is the very best hotel I have ever been to, with wonderful ambient interior and exterior surroundings; spotlessly clean and with a lovely tea shop incorporated. My room was beautiful, comfortable, and with every essential and thought provided. Breakefast was delicous with scrambled/fried eggs and bacon as well as the usual, but with highly courteous and mannered attention. I... More 

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for leaving us with some feedback about your stay at Sercotel Gran Hotel Conde Duque. We're so happy to hear that you loved your stay with us! We try to create a great atmosphere at Sercotel Gran Hotel Conde Duque but providing a little bit of something for everyone. Thanks again for checking in with us... More 

Temecula, California, United States
1 review
5 of 5 stars Reviewed April 9, 2015 via mobile

Love the breakfast buffet! Wide varieties of food to choose from. Had the craving for churros. They have it but can't find the chocolate for dip. Almont (the chef) gladly made enough for me and my husband. They have nice and very accommodating people here in this hotel.

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GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Guest, Thank you for sharing your experience with us. We strive to ensure that all our guests have everything they need so that their stay is comfortable and enjoyable. We’re happy to hear that you enjoyed the food and drink options as well as the service provided to you at the Buffet Breakfast. No trip is complete without a... More 

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