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Sercotel Gran Hotel Conde Duque

Plaza Conde Valle Suchil 5, E-28015 Madrid, Spain
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1 room 1 guest
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Sercotel Gran Hotel Conde Duque
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518 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Yerevan, Armenia
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

Gran Hotel Conde Duque is excellently located in a comparatively quite location but very close to the heart of the city. Many bars and restaurants are within a short walk from here. Rooms are clean and cosy, the lobby is very welcoming, with a number of antique china and other artworks. We stayed here for 3 nights and would highly... More 

Was this review helpful? Yes 1
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Guest, We are so happy to have been able to provide you with a comfortable stay whilst you were in Madrid and are glad that our central location was so convenient for you. We look forward to welcoming you back to Sercotel Gran Hotel Conde Duque¡¡ Regards, F.O. General Manager More 

Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The gym is actually separated from the hotel. It's called <Urban Fitness>. If you want to work out, you can get a day pass of the gym something like that at the reception. You need to cross the street to get there. It takes 2-3 minutes from the hotel. At the gym, you can give that pass you've got from... More 

Was this review helpful? Yes
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Guest, Thank you for staying with us on your recent trip to Madrid and I appreciate the time in writing your tips about our associated Gym (Urban Fitness). I hope you enjoyed your stay. We are very much looking forward to have you back. Sincerely, F.O General Manager More 

Madrid, Iowa
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is in a good location to walk to restaurants and bars. It is not in the heart of the city but close to a train station to get you to where you want to go. Three stops and you are at the Plaza. Service at reception is good. It has great character and a little park across the... More 

Was this review helpful? Yes 2
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thank you for your lovely review of Sercotel Gran Hotel Conde Duque. I am delighted you enjoyed your stay and enjoyed the facilities. We look forward to welcoming you back again soon. With best regards, F.O. General Manager More 

Raleigh, North Carolina
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed July 22, 2015

It's located in a quieter part of town but very close to the metro. We stayed here for three nights and it suited us perfectly. The room itself was relatively small but for a hotel in the city about what I would expect. The only complaint I could make is the room was very, very warm (although it was extremely... More 

Was this review helpful? Yes 2
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear guest, Thanks for the lovely review. Glad to read you had a great stay and enjoyed the hotel and the location was perfect for you. We do hope you will come visit us again soon. Best wishes, F.O Hotel Manager More 

Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 14, 2015

Surprisingly good hotel in a quiet residential area but only a 15 minute walk to the centre of Madrid and round the corner from the metro. Rooms were large, staff friendly and it had the feel of a family run old fashioned hotel which was a positive. I did not eat at the hotel as there are plenty of tapas... More 

Was this review helpful? Yes 2
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Awesome review, thank you so much Steveinno. . Great to hear you had a lovely stay and look forward to hoping have you return again in the future. Best wishes, FO Hotel Manager More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 13, 2015

This hotel is clean and well preserved. It is 'old school' and elegant and the breakfast buffet is great. However, the men at the reception are rude and unwelcoming. Give the job to people who want to be there and do not ignore you because you are young/a woman/ not a business man. Lindo hotel pero empleados groseros en la... More 

Was this review helpful? Yes 3
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Gabrielle, Thank you very much for taking some time out to write us the review, I am disappointed to know that you have had a few problems with the hotel staff while you were staying with us. I have highlighted your comments to the relevant Department Heads and these are taken on board. I do hope that you will... More 

Whittier Ca
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 12, 2015

My family and I have stayed at the Conde Duque in Madrid many times over the years. In fact, the first time my husband stayed there was in 1972. We are frequent visitors to Madrid. We had occasion to stay there last weekend on very short notice due to some unforeseen events. We were able to get two ground floor... More 

Was this review helpful? Yes 2
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Oveja, thank you for the great review. Delighted you had an even better stay than in the past. We continue to make improvements and glad you enjoyed. Thank you so much for your loyalty. We do look forward to welcoming you back again soon. Regards Fernando Olivares & Team More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 3, 2015

The hotel has immense potential. Good location, clean, great breakfast but oh the surly receptionists and barman. Smile ... It works. Especially on weary travelers. On the plus side the breakfast staff are friendly and helpful. Also there's a good steakhouse down the road and a lovely sushi place around the corner.

Was this review helpful? Yes 3
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Pillayi, Thank you for your review and for the positive feedback regarding the potential of the hotel and location. I am sadden to read your negative comments regarding my team you encountered. The review seems very out of context from all other reviews posted by previous guests and I am sorry you felt the service lacked smiles . We... More 

Coconut Creek, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 3, 2015

We just got back from an eight night stay at this hotel. The location is close to transportation and is easy to walk to Old Madrid and other important sights. It is a great place to stay in a more residential area away from the typical touristy places, and makes it possible to really discover the true Madrid. The rooms... More 

Was this review helpful? Yes 1
Fernando O, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear FRLee, thank you so much for the lovely review following your recent stay. Delighted to read you had an enjoyable trip and found the location suitable. Thanks for the lovely comments regarding my team. Best wishes, F.O. Hotel Manager More 

Manchester, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 25, 2015

With a superb location and excellent value for money this luxury hotel is a haven in the heart of Madrid . The rooms are large and very comfortable and classy. The service is faultless and all the staff very helpful. It is well worth paying for the breakfast as the choice is incredible and the food quality as good as... More 

Was this review helpful? Yes 1
GranHotelCondeDuque, Director General at Sercotel Gran Hotel Conde Duque, responded to this review

Dear Cleve, Thank you so much for your lovely review. It is fantastic to read that you had a wonderful stay at the Hotel and found the staff to be courteous and helpful. It is always wonderful to hear such positive feedback, which serves as a great motivator to all my team. It shows them that their passion and efforts... More 

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Staying in Chamberi

Neighborhood Profile
Chamberi
Multi-story residential buildings decorated with ornate balconies line the traditional, quiet, and pretty streets of Chamberí. Humble storefronts and neighborhood taverns are scattered across the lower levels down every block, and here and there, there's a cluster of tables on the sidewalk. It isn't ever crowded, but people are always out, poking into the tiny bakeries, hardware stores, and tobacco shops, or ducking into a bright, unadorned cerveceria to have a coffee or beer by the bar, flip through the paper, and check the sports score. The round Plaza Olavide, where the fairly regular network of streets breaks form, is among the most green and lively spots. Restaurants line its circumference and sought-after outdoor tables fill the center of the plaza, where people relax to the sounds of kids playing and street musicians' tunes.
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