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All 458 Madrid hotels

Novotel Madrid Puente de la Paz

4.0 of 5 Hotel   |   Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
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Ranked #133 of 458 hotels in Madrid
Certificate of Excellence 2014
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840 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Ankara, Turkey
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very standart Novotel, there is nothing special. Advantages: Breakfast, cleanless, service, free wifi, tea-coffee in the room. It was nice to get promotion package including Bernabeu tickets. Disadvantages: Location (far away from the city center), ten minutes walk to the metro station. With the children it was not convenient for time saving. If we had car it was perfect choice... More

Was this review helpful? Yes 1
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you so much for your comment, You can be sure that your suggestions will help us to provide a better service to our guests. I apologize because reading your comment i am sure you did not get the right information to go to the city center and i am really sorry about that. it is totally our... More

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We chose Novotel Madrid because it has an outdoor pool. It was very warm weather and we were out and about exploring the beautiful city of Madrid with our two young ones (6 & 4), so we clearly wanted a cool and refreshing end to our day, before venturing out again for dinner. So you can imagine our disappointed to... More

Was this review helpful? Yes 1
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you so much for your comment, It is a great pleasure to know that after having an inconvenience like the one with the swimming pool, our solutions met your expectations. This trouble was a very big challenge for us, because the problem was totally unexpected and the decisions made very quickly; that is why your comment is... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 8, 2014

We were on a tour when we stayed here April 2013.Booked a couple or nights pre tour. We booked a room with twin beds ,be aware all so called twin rooms have 1 single & a sofa bed. Sofa bed was not made up ,but they did come & make up bed when asked. this was ok to sleep on... More

Was this review helpful? Yes
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Assistant Manager More

Rochdale, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 4, 2014 via mobile

I stayed one night on a business trip and found this a good value choice. I had a good night's sleep, Internet access and a very fair meal in the restaurant. Reception staff where friendly and knowledgeable.

Was this review helpful? Yes
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, It is highly appreciated to hear so nice comments about our staff and our services. You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests. We will looking forward to welcome you back in Novotel Madrid Puente de la Paz. Sincerely Itziar Payá Assistant Manager More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 17, 2014

Of all the Novotel hotels we've been to, this is one of the best. It's located practically next to a busy highway but service standards are very high and at the same time completely unpretentious, which it very pleasant. Personnel is very friendly and efficient, rooms are clean and well kept, the breakfast buffet excellent, and the centre of Madrid... More

Was this review helpful? Yes 2
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our staff and our breakfast. You can be sure that your impressions will motivate our team and we will try... More

Athens, Greece
Top Contributor
65 reviews 65 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 16, 2014

Very good htl.next to expressway.The area is a residential so theare are not shops wnd restaurants around but you can walk 5 min.to the metro station and in 10 min. you can be at the heart of Madrid.(Puerta del sol)Rooms are the classic Novotel rooms one big bed and a sofa.Breakfast is very good and pleady.Staff very helpful.There is a... More

Was this review helpful? Yes 2
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Itziar Payá Assistant Manager More

London, United Kingdom
Top Contributor
60 reviews 60 reviews
59 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed May 31, 2014

I have stayed here several times due to it being walking distance from the client i visit which is why I stay here. The hotel is a bulk standard Novotel and a reliable and dependable if a little un-exciting choice in Madrid. Front desk were efficient and helpful. The room was clean and functional and looked recently refurbished although I... More

Was this review helpful? Yes 1
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Itziar Payá Assistant Manager More

Barcelona, Spain
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2014

I stayed one night on a business trip in May. It was very good and I would use it again. Breakfast was excellent. Room was very comfortable. Staff were very pleasant. Location worked for me because it was near my client.

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Assistant Manager More

Petersfield, United Kingdom
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 26, 2014

The hotel is average to good and is very functional. The location is good if you are working near the hotel, but it is 20 mins out of the city with the only transport options being bus or taxi (Metro is not close). The facilities are good, although the pool was not in operation when I stayed there. Rooms are... More

Was this review helpful? Yes 1
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests. We will looking forward to welcome you... More

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Additional Information about Novotel Madrid Puente de la Paz

Address: Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#82 Family Hotel in Madrid #82 Luxury Hotel in Madrid #99 Business Hotel in Madrid #118 Romantic Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
The Novotel Madrid Puente de la Paz is located in the heart of one of the major residential and business areas of the vibrant city of Madrid. 10 minutes from the airport and the Juan Carlos I exhibition grounds, this 4 star hotel is ideal for weekend escapes or holidays in Madrid. The hotel features 240 rooms, an outdoor swimming pool, a restaurant, a bar, six meeting rooms and parking. Ideal for families. ... more   less 
Number of rooms
240

Questions & Answers

Questions? Get answers from Novotel Madrid Puente de la Paz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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