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Novotel Madrid Puente de la Paz

Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
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Novotel Madrid Puente de la Paz
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Ranked #149 of 453 Hotels in Madrid
A recent review
3 of 5 stars reviewed 1 week ago
Kristiinajo7 Nerja, Spain
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Finland
Level Contributor
20 reviews
16 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

Stayed there 2 nights in May 2015 for business. Rooms are quite standard sized, but a bit worn out and plain. Breakfast was good though, and wifi worked well. Didn't really get the 4 start feeling over there.

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Nerja, Spain
Level Contributor
1 review
3 of 5 stars Reviewed 1 week ago

Had a quick one night stop while passing through madrid. The room and hotel were fine. We stayed with our two toddlers. The staff are nice and friendly. The travel cot did not have a mattress just the hard base. This made sleeping our 1 year old extremely difficult. We also noticed our babies were rather filthy after crawling round... More 

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Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Strengths: Two kids stay free Free WiFi Complimentary breakfast Excellent quality breakfast, fresh produce and wide selection Outdoor pool with free towels Direct bus number 53 to Plaza de la Cibeles (25 minutes), direct travel to airport with bus Number 200 (15 minute walk to bus stop) Nice lobby and communal areal Kind staff, showed flexibility with our checking in... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really liked the hotel- nice breakfast, good room temperature, very professional staff, and good wifi. The only thing that I did not like about was the location. It was too far from the city center, in my opinion. I did not have a choice because my travel agency booked the hotel for me, but I would not stay here... More 

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ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, It is highly appreciated to hear so nice comments about our staff and our services. We take note of your opinion about our location.I am sorry that your experience did not meet your expectations in reference to this matter ; please allow me to express my sincerest apologies but unfortunately we can not change our location but we... More 

Henley-on-Thames, United Kingdom
Level Contributor
143 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here on business, but think I was the only person there not with a family. Location is okish, you need a taxi/car to get anywhere in reality. Good wifi meant I could work easily, with good desk/chair in the room. Room good size very clean but bathroom very tired. impressed by the breakfast Families everywhere! small pool in... More 

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ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Itziar Payá Assistant Manager More 

Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stay here for biz trip. Coffee and tea set served with "Paper cup". Inside shower use plastic cup which I'm not sure why. Once we used it, they not replaced with the new one but need to go down and ask from reception. Services is so so. Not thing special which the price pay at other hotel could get better... More 

Was this review helpful? Yes
ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.... More 

Moscow, Russia
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have stayed at Novotel many times, especially because I can get one room for me and my kids, which really saves money (and kids eat breakfast for free too). So it's a great value for families. I have stayed at this particular Novotel many times, and generally think it's okay. However, the Internet is almost always awful (to the... More 

Was this review helpful? Yes 1
ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our staff and our services and especially for our family policy. We take note of your suggerences about our Internet... More 

Romsey, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel for a few days in mid-May 2015 for a business trip. I have been overwhelmed by the professionality and the courtesy of the staff, particularly of Ms Elvira, their Front Office Manager, who was very helpful dealing with an issue I had experienced while I was their guest. I am pleased to report that the... More 

Was this review helpful? Yes
ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our staff and especially about Mrs. Elvira. You can be sure that your impressions will motivate our team and we... More 

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