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All 457 Madrid hotels

Novotel Madrid Puente de la Paz

4.0 of 5 Hotel   |   Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
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Novotel Madrid Puente de la Paz
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Ranked #136 of 457 Hotels in Madrid
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
mazaroo Isle of Wight
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900 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Isle of Wight
Top Contributor
63 reviews 63 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Close to the airport, and a convenient bus ride into the city, this hotel provides the tourist with a clean, comfortable base. There are local eating places nearby - basic lunches, drinks etc. and there is a basic supermarket within walking distance. The staff are extremely helpful and friendly - a nice atmosphere in all areas of service. We had... More

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New Delhi, India
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

During my recent trip to Spain, I stayed at NOVOTEL Puente de la Paz at Madrid for three nights from the 30th of September 2014. The hotel is highly comfortable and is strategically located at a short distance from the airport (takes around 20 minutes of travel time between the hotel and the airport). The hotel is also on direct... More

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Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a hotel included in a wonderful Riviera Tour. It's quite a large business hotel which always seemed very busy. In fact the bar staff seemed to be rushed and once when I ordered a cocktail I was told there would be a 15 minute wait. Because it is a business hotel it caters mostly to this clientele and... More

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GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our staff and our services. Please rest assured that we are taking the appropriate measures to address the problem and... More

Al Muharraq, Bahrain
Top Contributor
58 reviews 58 reviews
43 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Another disappointing Novatel; though it is far, but going to city center and seeing Madrid tourism attractions was not a big deal, taxi and metro available all the time. The lobby very spacious modernly decorated, loved the touch-screen guide which was very helpful. The room was small, typical Ibis style with a twist, very small open closet, very small TV;... More

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GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our touch-screem guide and our lobby style. We take note of your comments about our swimming pool and Breakfast. We... More

Wolverhampton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A typical modern chain hotel.The rooms were clean and functional as were the public areas but without any charm.The prices in the bar seemed excessive compared to others in the city. The food was just acceptable but there were insufficient staff . It is not within walking distance of the centre although there is a good bus service. Aimed at... More

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GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Assistant Manager More

Melbourne, Australia
Top Contributor
83 reviews 83 reviews
37 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had two nights here as part of a 2 week business trip. With 5 hotels over this time, I had breakfast at some hotels and not at others. My itinerary was not clear so it was not the hotel's fault, but it would have been good to be reminded that it was included, and where to go, at check-in.... More

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GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you very much for taking the time to write this comment, it is very helpfull for us. You are completely right, you should have been informed in reception about your reservation details even without demand. This is a basic part of our standards, we take note about this mistake to improve ourselves. Thank you so much for... More

Prague, Czech Republic
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed September 13, 2014

This is so far the most disappointing Novotel I have stayed in. This is my first stay in Madrid, therefore not sure if this is the specific of the town. Something tells me - not. Rooms are small. Most embarrassing is the lack of the wardrobe... just the hanger without doors... Couple of shelves are also just attached to the... More

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GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente De La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More

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Additional Information about Novotel Madrid Puente de la Paz

Address: Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel

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