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All 457 Madrid hotels

Novotel Madrid Puente de la Paz

4.0 of 5 Hotel   |   Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
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Ranked #132 of 457 Hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
mkogler Mainz, Germany
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933 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mainz, Germany
Reviewer
5 reviews 5 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Not far from the centre and equipped with all neccessary services needed for a short city trip. Outdoor pool (not open in November), free wifi, friendly reception and an adequate breakfastbuffet. Bus to the centre stops infront of the hotel. Free late check out was also not a problem!

Was this review helpful? Yes 1
GOUREAU N, Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for your comment It is a pleasure for us to see that you had a good experience in our establisment; Please come back in summer and you will enjoy the outdoor pool!!! Thank you for highlighting that plus even when you could not use it in November We will be looking forward to welcome you back... More 

Chicago, Illinois
Top Contributor
108 reviews 108 reviews
24 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed November 20, 2014

This hotel is excellently located in relation to the airport, but challenged in connection with Madrid Centro. For us it was really convenient to several museums (Metro is an easy 7 minute walk away). The number 53 bus is around the corner and will take you near the Prado. The room we had (303) was quiet and perfectly acceptable. Food... More 

Was this review helpful? Yes 2
GOUREAU N, Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for your comment, Thanks to specific comments like yours we are able to improve our service daily. We are happy to see that overall your experience was pretty good and you can be sure we will take a good care of your notes, especially the ones concerned to the precision on the information of our staff,... More 

San Juan, Puerto Rico
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 10, 2014

Great to go with family, very friendly staff and very good breakfast. Its good for big families and got a place for kids to play xbox and puzzles. Muy buen hotel con aquellos con bajo presupuesto. Very close bus stop that brings you plaza del sol for 1.50 euros.

Was this review helpful? Yes 1
GOUREAU N, Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you so much for letting us know your opinion about our hotel and service We really apreciate that you hihgligt our family policy, we know it is our strenghtgs and will we continue working and creating new standards for families. We will be looking forward to welcome you in Novotel Sincerely Elvira FERNANDEZ FO Manager More 

Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2014

Very lovely hotel, . Greeted us very nicely on arrival for Son's 10th Birthday weekend celebrations. Room was better than we thought, apart from pull out bed. Bar and Restaurant good. Nice having free wifi

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you so much for your comment, we are happy to see that you enjoy your stay here. We have to thank you also because you gave us the oportunity to be part of something so important as your son´s birthday.. Thanks to that we were able to have a little detail for him. We think this little... More 

Bergen, Norway
Top Contributor
174 reviews 174 reviews
17 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed November 3, 2014

We happened to be in Madrid at the weekend of El Clasico so not many hotels available but we got a room here in Puente de la Paz. We did not find the lobby staff particularly helpful when approached while the staff at the breakfast buffet, in particular the lady who greeted and seated you, were excellent. The buffet was... More 

Was this review helpful? Yes 1
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We would like to thank you for your comment, We are sorry to listen that you had such impresion of our staff, that does not correspond to our standards, An hour of delay in check out, it is normally not a problem for us and guest doesnt get charged for that; But if it is more time we... More 

Stockholm, Sweden
Top Contributor
52 reviews 52 reviews
51 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 2, 2014

This novotel is not in the city center you must know. The front desk staff looked so COOOL when I was checking in. Although the hotel is old but the room is clean and comfortable. Breakfast in the next morning was quite good for a 4 star hotel.

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GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for your comment. We are happy to see that you enjoy and appreciate most of our standards, actually we do not understand the title of your comment because it does not match with your words, if you would like to contact directly do not hesitate and do it; your comments will be very welcome. We will... More 

Maryland, USA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 29, 2014

The lobby staff was very nice and friendly. Excellent breakfast (included in the price) was a lovely surprise. The room was just okay. Spotted carpet, clogged drain in the sink, looking not very clean a roll-on bed blanket. The biggest frustration was an elevator. There are two of them (each accommodating 12 people per sign, but maximum 8 in real... More 

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GOUREAU N, Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We would like to thank you for your comment, It is very nice and really important for us, to see such nice commets about our staff. We take note about your commet about the lifts, it is true that in rush hours they can cause a little delay; We will be looking forward to welcome you back in... More 

London, United Kingdom
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 24, 2014

This busy tourist hotel is situated in a pleasant residential/commercial district close to the airport. The city centre is a short bus ride away and there are bus stops nearby. The hotel is clean and comfortable and the staff very helpful and in spite of it being near a major ring road I found it quiet. The buffet breakfast and... More 

Was this review helpful? Yes 1
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our staff and our services. We will looking forward to welcome you back in Novotel Madrid Puente de la Paz.... More 

Isle of Wight
Top Contributor
64 reviews 64 reviews
34 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 18, 2014

Close to the airport, and a convenient bus ride into the city, this hotel provides the tourist with a clean, comfortable base. There are local eating places nearby - basic lunches, drinks etc. and there is a basic supermarket within walking distance. The staff are extremely helpful and friendly - a nice atmosphere in all areas of service. We had... More 

Was this review helpful? Yes
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our staff and our services. We take note of your opinion about our food temperature in the Restaurant and Breakfast.... More 

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Additional Information about Novotel Madrid Puente de la Paz

Address: Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel
Hotel Style:
#80 Luxury Hotel in Madrid
#88 Family Hotel in Madrid
#103 Business Hotel in Madrid
#133 Romantic Hotel in Madrid

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