We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Madrid Puente de la Paz

#145 of 453 Hotels in Madrid
Certificate of Excellence
4.0 of 5
Hotel website
Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Special Offer
Novotel City Breaks
Novotel Madrid Puente de la Paz
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Ranked #145 of 453 Hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
djethino Nice, France
Write a Review

990 reviews from our community

Traveler rating
    208
    562
    174
    35
    11
See reviews for
553
186
56
116
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating | Travelers Like You
?
×
beta
Travelers Like You
Want to see reviews by travelers similar to you? Tell us your travel style.
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (990)
  • Mar-May only
    (193)
  • Jun-Aug only
    (310)
  • Sep-Nov only
    (278)
  • Dec-Feb only
    (209)
All months
Nice, France
Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed 12 nights in this hotel for business trip. The hotel is very clean, very nice and there is enough space in the room. The staff is very smily, and polite. The food at the restaurant is good quality, breakfast offer a large choice. For me the only drawback is the quality of the WiFi connectivity. The hotel is... More 

Was this review helpful? Yes
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you very much for your comment, we are glad to see that you had a good stay in Novotel Madrid Puente de la Paz. Thank you for highlighting the service and profesionality of our staff. We take serious care of your remark about the WIFI because normally it is a very appreciated service here. you can be... More 

São Paulo
Top Contributor
51 reviews 51 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Having stayed in several Novotels before, I can say this one is a bit under the regular standard. There are a lot a good things to say. Comfortable bed, good location, good food on the bar and the top of all: extremely friendly staff. The employees were helpful for everything I needed. I was traveling with my wife and my... More 

Was this review helpful? Yes
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you very much for taking the time to write this comment, we really thank to have such a detailed comment because it is very helpfull in oder to improve our service and standards, You can be sure we take note of all your comments and suggestions and we will do our best to improve We really thank... More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago

The website claims the hotel has an indoor playground, an outdoor playground, and provides babysitting on request. None of this is true, which was a bit of a pain since I booked this hotel especially because I was travelling with my toddler. There is a tiny area for children to play in (you could perhaps fit 3 children in) and... More 

Was this review helpful? Yes
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for your comment, we take note about your suggestions and change what it is neccesary to avoid misunderstandings or confusing information, Thanks for highlighting the good service of our staff. We would like to welcome you back in Novotel Madrid Puente de la Paz Best Regards Elvira FERNANDEZ Novotel Madrid Puente de la Paz More 

Aberdeen, United Kingdom
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

three weeks three cities, Newcastle, Belfast With premier inn And now Madrid with Novotel The Novotel was the best value for money a pleasant stay and the front office staff were outstanding. Should not be saying this but the Novotel was far cheaper than both the Premier Inns.

Was this review helpful? Yes 1
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you!! It is a pleasure for us to read comments like yours The best compliment we can have is about the good work of our staff. We are happy to see that you had a pleasant stay with us and we will be looking forward to welcome you back in Novotel. Best Regards Elvira FERNANDEZ Novotel Madrid... More 

Newcastle, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stay at this hotel for business purposes, but if you've been to Madrid even once, and are going back, then it's just ideal for leisure or on a budget as there is a bus stop outside of the hotel and a taxi to the Plaza Mayor wouldn't cost you more than 10 euros. (First time Madrid leisure visitors may... More 

Was this review helpful? Yes
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest Thank you so much for your comment, It is really nice to see that you had a nice stay here, thank you for highlighting our strenghts your comment about our staff dedication is really important for us, We hope to welcome you back to Novotel in the nearest future. Best Regards, Elvira FERNANDEZ Novotel Madrid Puente de la... More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 16, 2015

I stayed at this hotel a few times now, and I must say that its appeal to me is based solely around its price. It just also happens to be 10 min by car from the place of my meetings as well, and 15 to 20 mins from the city centre. The rooms are just plan average, nothing that peaks... More 

Was this review helpful? Yes 1
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for your comment, you can be sure we have taken note of your impressions to be able to offer a much better service. I am sure that a comment like yours it is not only based on an iron and a shoe polish, please if you stay here often, as you said, do not hesitate and... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2015

Not located in downtown but the bus 53 stops near the hotel that make easy to get downtown, very very easy. Very nice hotel, clean, excellent attention. The lady in front-desk helped us a lot with the directions and reservations. We stayed because Europamundo tour reservation, so if a big company reserves why not you :-). 4 out 5 starts... More 

Was this review helpful? Yes 1
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest We are happy to see that you had a great stay in Novotel Thank you so much for your comment We are looking forward to welcome you back Best Regards Elvira FERNANDEZ Novotel Madrid Puente de la Paz More 

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 11, 2015

We were booked here by a travel company. We prepaid. We arrived and found another place to stay in the center of Madrid even though we had to eat the cost of staying here. I didn't travel to Spain to stay in a business park 30+ min by bus from the city center. This hotel has absolutely no sense of... More 

Was this review helpful? Yes 3
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guests, We are sorry to know that this hotel did not match your expectations, And we understand that there is people that prefer the city center to any other area but if I understand right you said you booked trough a travel agency, you should have been informed about the situation of the hotel there or could also get... More 

Athens, Greece
Contributor
17 reviews 17 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 3, 2015

The hotel can be reached very easily by taking the Metro from the airport to "Campo de las Naciones". Take the lift up to the street level. Then take bus 122 to bus stop " Avenida Badajoz" which is a few metres from the hotel. We bought a 7 day pass at the airport which was most convenient and economical.... More 

Was this review helpful? Yes 4
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for your comments, they really help to improve our standards. First I would like to apologize for the technical inconveniences you found in the hotel. We will forward this information to the right department to avoid that in the future. You can also be sure we will talk to our staff in reception to avoid also... More 

Questions? Get answers from hotel staff and past guests. Ask a question

122 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (80)
Viewed
Hotel & grounds (17)
Viewed
Room/suite (15)
Viewed
View from room (11)
Viewed
Business center/function rooms (1)
Viewed
Dining (5)
Viewed
Pool/beach area (5)
Viewed
Bathroom (4)
Viewed
Family/play areas (2)
Viewed
Other (20)

Management photos: Courtesy of the property manager

Viewed
All management photos (42)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (8)
Viewed
View from room (1)
Viewed
Dining (5)
Viewed
Other (22)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question