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All 458 Madrid hotels

Novotel Madrid Puente de la Paz

4.0 of 5 Hotel   |   Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
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82%
Ranked #132 of 458 Hotels in Madrid
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
AlexanderRu Prague, Czech Republic
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877 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Prague, Czech Republic
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is so far the most disappointing Novotel I have stayed in. This is my first stay in Madrid, therefore not sure if this is the specific of the town. Something tells me - not. Rooms are small. Most embarrassing is the lack of the wardrobe... just the hanger without doors... Couple of shelves are also just attached to the... More

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Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

I stay at this hotel regularly for business. The hotel is well located in the North of Madrid, with very fast access to Madrid Barajas Airport (usually less than 15mn). Rooms are quiet, modern and comfortable.

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Ankara, Turkey
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed August 6, 2014

Very standart Novotel, there is nothing special. Advantages: Breakfast, cleanless, service, free wifi, tea-coffee in the room. It was nice to get promotion package including Bernabeu tickets. Disadvantages: Location (far away from the city center), ten minutes walk to the metro station. With the children it was not convenient for time saving. If we had car it was perfect choice... More

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GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you so much for your comment, You can be sure that your suggestions will help us to provide a better service to our guests. I apologize because reading your comment i am sure you did not get the right information to go to the city center and i am really sorry about that. it is totally our... More

London, United Kingdom
Senior Contributor
47 reviews 47 reviews
39 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 31, 2014

We chose Novotel Madrid because it has an outdoor pool. It was very warm weather and we were out and about exploring the beautiful city of Madrid with our two young ones (6 & 4), so we clearly wanted a cool and refreshing end to our day, before venturing out again for dinner. So you can imagine our disappointed to... More

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GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you so much for your comment, It is a great pleasure to know that after having an inconvenience like the one with the swimming pool, our solutions met your expectations. This trouble was a very big challenge for us, because the problem was totally unexpected and the decisions made very quickly; that is why your comment is... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 8, 2014

We were on a tour when we stayed here April 2013.Booked a couple or nights pre tour. We booked a room with twin beds ,be aware all so called twin rooms have 1 single & a sofa bed. Sofa bed was not made up ,but they did come & make up bed when asked. this was ok to sleep on... More

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GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Itziar Payá Assistant Manager More

Rochdale, United Kingdom
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 4, 2014 via mobile

I stayed one night on a business trip and found this a good value choice. I had a good night's sleep, Internet access and a very fair meal in the restaurant. Reception staff where friendly and knowledgeable.

Was this review helpful? Yes 1
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, It is highly appreciated to hear so nice comments about our staff and our services. You can be sure that your impressions will motivate our team and we will try harder to meet the expectations of our guests. We will looking forward to welcome you back in Novotel Madrid Puente de la Paz. Sincerely Itziar Payá Assistant Manager More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 17, 2014

Of all the Novotel hotels we've been to, this is one of the best. It's located practically next to a busy highway but service standards are very high and at the same time completely unpretentious, which it very pleasant. Personnel is very friendly and efficient, rooms are clean and well kept, the breakfast buffet excellent, and the centre of Madrid... More

Was this review helpful? Yes 2
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our staff and our breakfast. You can be sure that your impressions will motivate our team and we will try... More

Athens, Greece
Top Contributor
73 reviews 73 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 16, 2014

Very good htl.next to expressway.The area is a residential so theare are not shops wnd restaurants around but you can walk 5 min.to the metro station and in 10 min. you can be at the heart of Madrid.(Puerta del sol)Rooms are the classic Novotel rooms one big bed and a sofa.Breakfast is very good and pleady.Staff very helpful.There is a... More

Was this review helpful? Yes 2
GOUREAUNICOLAS, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Itziar Payá Assistant Manager More

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Additional Information about Novotel Madrid Puente de la Paz

Address: Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel

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