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All 457 Madrid hotels

Novotel Madrid Puente de la Paz

4.0 of 5 Hotel   |   Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
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Ranked #135 of 457 Hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Grace H Sacramento, California
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962 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sacramento, California
1 review
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel for 3 nights. Not the best experience of our life but the hotel was good enough to get an affordable accomodation in Madrid. Not very good location but have enough connections. Clean enough and friendly staff.

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1 review
4 of 5 stars Reviewed 1 week ago

Not located in downtown but the bus 53 stops near the hotel that make easy to get downtown, very very easy. Very nice hotel, clean, excellent attention. The lady in front-desk helped us a lot with the directions and reservations. We stayed because Europamundo tour reservation, so if a big company reserves why not you :-). 4 out 5 starts... More 

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Nashville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

We were booked here by a travel company. We prepaid. We arrived and found another place to stay in the center of Madrid even though we had to eat the cost of staying here. I didn't travel to Spain to stay in a business park 30+ min by bus from the city center. This hotel has absolutely no sense of... More 

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Athens, Greece
Contributor
17 reviews 17 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel can be reached very easily by taking the Metro from the airport to "Campo de las Naciones". Take the lift up to the street level. Then take bus 122 to bus stop " Avenida Badajoz" which is a few metres from the hotel. We bought a 7 day pass at the airport which was most convenient and economical.... More 

Was this review helpful? Yes 2
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for your comments, they really help to improve our standards. First I would like to apologize for the technical inconveniences you found in the hotel. We will forward this information to the right department to avoid that in the future. You can also be sure we will talk to our staff in reception to avoid also... More 

Mainz, Germany
Reviewer
5 reviews 5 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 25, 2014

Not far from the centre and equipped with all neccessary services needed for a short city trip. Outdoor pool (not open in November), free wifi, friendly reception and an adequate breakfastbuffet. Bus to the centre stops infront of the hotel. Free late check out was also not a problem!

Was this review helpful? Yes 1
GOUREAU N, Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for your comment It is a pleasure for us to see that you had a good experience in our establisment; Please come back in summer and you will enjoy the outdoor pool!!! Thank you for highlighting that plus even when you could not use it in November We will be looking forward to welcome you back... More 

Chicago, Illinois
Top Contributor
108 reviews 108 reviews
24 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed November 20, 2014

This hotel is excellently located in relation to the airport, but challenged in connection with Madrid Centro. For us it was really convenient to several museums (Metro is an easy 7 minute walk away). The number 53 bus is around the corner and will take you near the Prado. The room we had (303) was quiet and perfectly acceptable. Food... More 

Was this review helpful? Yes 3
GOUREAU N, Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for your comment, Thanks to specific comments like yours we are able to improve our service daily. We are happy to see that overall your experience was pretty good and you can be sure we will take a good care of your notes, especially the ones concerned to the precision on the information of our staff,... More 

San Juan, Puerto Rico
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 10, 2014

Great to go with family, very friendly staff and very good breakfast. Its good for big families and got a place for kids to play xbox and puzzles. Muy buen hotel con aquellos con bajo presupuesto. Very close bus stop that brings you plaza del sol for 1.50 euros.

Was this review helpful? Yes 1
GOUREAU N, Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you so much for letting us know your opinion about our hotel and service We really apreciate that you hihgligt our family policy, we know it is our strenghtgs and will we continue working and creating new standards for families. We will be looking forward to welcome you in Novotel Sincerely Elvira FERNANDEZ FO Manager More 

Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 10, 2014

Very lovely hotel, . Greeted us very nicely on arrival for Son's 10th Birthday weekend celebrations. Room was better than we thought, apart from pull out bed. Bar and Restaurant good. Nice having free wifi

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you so much for your comment, we are happy to see that you enjoy your stay here. We have to thank you also because you gave us the oportunity to be part of something so important as your son´s birthday.. Thanks to that we were able to have a little detail for him. We think this little... More 

Bergen, Norway
Top Contributor
181 reviews 181 reviews
17 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 3, 2014

We happened to be in Madrid at the weekend of El Clasico so not many hotels available but we got a room here in Puente de la Paz. We did not find the lobby staff particularly helpful when approached while the staff at the breakfast buffet, in particular the lady who greeted and seated you, were excellent. The buffet was... More 

Was this review helpful? Yes 1
GOUREAU N, General Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We would like to thank you for your comment, We are sorry to listen that you had such impresion of our staff, that does not correspond to our standards, An hour of delay in check out, it is normally not a problem for us and guest doesnt get charged for that; But if it is more time we... More 

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Additional Information about Novotel Madrid Puente de la Paz

Address: Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Madrid Puente de la Paz 4*
Number of rooms: 240
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Also Known As:
Novotel Madrid Puente De La Paz Hotel Madrid
Madrid Novotel
Hotel Style:
#83 Luxury Hotel in Madrid
#86 Family Hotel in Madrid
#105 Business Hotel in Madrid
#139 Romantic Hotel in Madrid

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