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Novotel Madrid Puente de la Paz

4.0 of 5
Hotel website
Albacete 1 | Esquina avenida de badajoz, 28027 Madrid, Spain
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Novotel Madrid Puente de la Paz
Best prices for: 1 room 1 guest
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Ranked #147 of 454 Hotels in Madrid
A recent review
3 of 5 stars reviewed 4 days ago
Pawari
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1,059 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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All months
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stay here for biz trip. Coffee and tea set served with "Paper cup". Inside shower use plastic cup which I'm not sure why. Once we used it, they not replaced with the new one but need to go down and ask from reception. Services is so so. Not thing special which the price pay at other hotel could get better... More 

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ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.... More 

Moscow, Russia
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have stayed at Novotel many times, especially because I can get one room for me and my kids, which really saves money (and kids eat breakfast for free too). So it's a great value for families. I have stayed at this particular Novotel many times, and generally think it's okay. However, the Internet is almost always awful (to the... More 

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ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our staff and our services and especially for our family policy. We take note of your suggerences about our Internet... More 

Romsey, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the hotel for a few days in mid-May 2015 for a business trip. I have been overwhelmed by the professionality and the courtesy of the staff, particularly of Ms Elvira, their Front Office Manager, who was very helpful dealing with an issue I had experienced while I was their guest. I am pleased to report that the... More 

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ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our staff and especially about Mrs. Elvira. You can be sure that your impressions will motivate our team and we... More 

Lincoln, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Rooms adequate though a sloping toilet was a new experience! I was part of a coach party on buffet meals which were at a very lowly standard - especially the dinner at night. Cold food. Limited choice. A temperamental coffee machine from hell. No nearby cafes or restaurants so effectively trapped in their facilities. Bar meals better. I would not... More 

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ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear client, Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente De La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem with the meals in the... More 

Schoten, Belgium
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is located just outside the centre of Madrid, next to a highway. A metro station is about 15 minutes away on foot. It's a good hotel for a short stay in Madrid. The rooms are nice and have all the facilities you would expect, including a safe. The food is very good and the staff is friendly. In... More 

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ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing... More 

Newbury
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I stayed here for 3 nights as part of a tour group. The hotel is very much a standard Novotel and inside you might be anywhere in Europe. It is situated in an eastern suburb next to the M30 ring road. The bus route that passes close by takes around 45 mins to get to the city centre so its... More 

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ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Madrid Puente De La Paz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Stayed here recently, the downside was the poor quality of the beds. Asked for a twin room this consisted of King size bed and a sofa bed, this was already up so nowhere to sit except on the bed. We asked for this to be put back to a sofa which was done quickly. Had poor nights sleep due to... More 

Was this review helpful? Yes
ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Madrid Puente De La Paz. I am sorry that your experience with our beds did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in... More 

White River Junction, Vermont
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

All of the above. A real pleaseure to stay here at the end of a wonderful trip in northern Spain,It was easy to return our rented car from here and get to the airport in time for our flight back to the states. I cant imagine a more comfortable place to spend the night

Was this review helpful? Yes
ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Itziar Payá Assistant Manager More 

Level Contributor
5 reviews
4 of 5 stars Reviewed May 26, 2015

You place to stay for visiting Madrid. Frequent bus service into the centre of town. Metro station not far away. Excellent free Wi-Fi in rooms. Good breakfasts. Nearby cafes and restaurants provide good value eating.

Was this review helpful? Yes
ipf20152015, Assistant Manager at Novotel Madrid Puente de la Paz, responded to this review

Dear Guest, I contact you to thank you personally for taking the time and let us know your opinion about your stay in Novotel Madrid Puente de la Paz . It is highly appreciated to hear so nice comments about our Hotel. We will looking forward to welcome you back in Novotel Madrid Puente de la Paz. Sincerely Itziar Payá... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 21, 2015

Stayed in Madrid for four days. The rooms are quiet and clean, but the location was frustrating - at 5km from the centre it's a pain going to and fro to the town centre. The breakfast buffet is a scrum, impossible to find a clean set table and long queues to get a coffee from a pair of slow espresso... More 

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