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Novotel Madrid Campo de las Naciones

Calle Amsterdam 3 | Campo de las Naciones, 28042 Madrid, Spain
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Novotel Madrid Campo de las Naciones
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Ranked #230 of 453 Hotels in Madrid
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4 of 5 stars reviewed yesterday
Radarman123 Okeechobee, Florida
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603 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Okeechobee, Florida
Top Contributor
109 reviews 109 reviews
52 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very basic hotel but great location if you want to stay near the exhibition center. I prefer to stay at a hotel near the exhibition center. No taxi lines to queue -- just walk to/from the IFEMA. Rooms are pretty basic. Internet was slow during peak times (evenings). Metro is right at hotel and there is a convenient taxi stand... More 

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Ramsbottom, United Kingdom
Top Contributor
190 reviews 190 reviews
19 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good standard of hotel near the airport and exhibition centre. My room was modern with a very funky orange chair, minibar and comfy bed. Very clean. Nice double shower and modern bathroom. Decent bar and good breakfast. Good value for money if you want to be near the airport or the exhibition centre. Staff all very friendly and efficient.

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Guest E, Guest Experience Manager at Novotel Madrid Campo de las Naciones, responded to this review

Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we... More 

Barcelona, Spain
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Close to metro - though could improve on signs as to hotel location: offers shuttle bus to airport: rooms quite small; functional. Only one electrical sockets in-room at the 'business' table...to be shared with the in-room kettle.; gym located about 10 blocks away - 15 minute walk !!! Not so great when it is youngsters that want to go there... More 

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Guest E, Guest Experience Manager at Novotel Madrid Campo de las Naciones, responded to this review

Dear Guest, Thanks a lot for your comments. We take note of your suggestions and hope to welcome you again in our hotel. Kind regards, Guest Experience manager More 

Poznan, Poland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice place, very friendly and helpful staff, tasty breakfast. Good localization, very close to the metro, two stops to the airport. Good and inexpensive choice to stay between flights. Nice, modern decor in the lobby.

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Guest E, Guest Experience Manager at Novotel Madrid Campo de las Naciones, responded to this review

Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we... More 

Brussels, Belgium
Top Contributor
133 reviews 133 reviews
132 hotel reviews
159 helpful votes 159 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you want to spend a sighseeing weekend in Madrid than this hotel probably isn't for you. It is very far from the city center albeit there is a metro stop near by so it is doable. There is a free airport shuttle, which is very nice. The hotel is ok, nothing special, no frills, but clean. My bad wasn't... More 

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Guest E, Guest Experience manager at Novotel Madrid Campo de las Naciones, responded to this review

Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we... More 

Beith, United Kingdom
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked one of the Suites at the hotel, for four nights as a city break in Madrid, an email shortly after our booking, from the hotel informed us that the Suites had not yet been renovated, and offered us the option to change our booking to a Standard room, in order not to be dis-appointed on our arrival. We... More 

Was this review helpful? Yes
Guest E, Guest Experience manager at Novotel Madrid Campo de las Naciones, responded to this review

Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we... More 

Vienna, Austria
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 12, 2015

The hotel is good average. If you do not expect too much you will be OK here. The hotel has a pool, the service is friendly and competent, the breakfast is OK. The rooms are reasonable large but the furniture is getting a bit old already.

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Guest E, Guest Experience Manager at Novotel Madrid Campo de las Naciones, responded to this review

Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. We hope your next visit will be as pleasant as the previous one. Kind regards, Guest experience Manager More 

Brighton, United Kingdom
1 review
1 of 5 stars Reviewed March 9, 2015

Following a long flight from Taiwan, I called the hotel to request a shuttle bus - as told to prior to arrival. They told me - in very rude tones - that it would be there on the hour... 20 minutes later I was still waiting, so I called again, to be told again very rudely, that it would be... More 

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Guest E, Guest Experience Manager at Novotel Madrid Campo de las Naciones, responded to this review

Dear guest, Thank you very much for your review of our hotel. Observations from our valued guests, whether positive or negative, always give us the opportunity to improve upon our services and reach our goal of exceeding our guests’ expectations. we are really sorry if the attitude of the reception staff was not correct. We have already submitted your comments... More 

Amsterdam, The Netherlands
Top Contributor
54 reviews 54 reviews
52 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 18, 2015 via mobile

I stayed one night here this month on a short business trip to Madrid. I chose the Novotel for its proximity to the convention centre, which was closer than advertised. The lobby is nice and large, rooms spacious and well-appointed and the staff friendly. The bar/lounge didn't have nearly enough seating, but that's a minor quibble. Connections to town are... More 

Was this review helpful? Yes
Guest E, Guest Experience Manager at Novotel Madrid Campo de las Naciones, responded to this review

Dear Guest, We really appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive and constructive feedback on behalf of our guests. We hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager More 

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