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All 456 Madrid hotels

Novotel Madrid Campo de las Naciones

4.0 of 5 Hotel   |   Calle Amsterdam 3 | Campo de las Naciones, 28042 Madrid, Spain (Airport / Barajas)
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Novotel Madrid Campo de las Naciones
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78%
Ranked #177 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
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473 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Madrid
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel needs an update. Stayed for business. It is clearly worn out. Rooms are really, really basic. The sofa in my room was covered with stains. The bed was very uncomfortable (got up with back ache). Room was also cold. Will not return!

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FL
Top Contributor
80 reviews 80 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed March 8, 2014

The only reason to use this hotel is the IFEMA conference hall is nearby. It is very convenient. Staff is courteous and friendly -- no issue with this or the restaurant which is good. Key issues is sleep quality and this may be a personal one. The bed quality is poor and is like sleeping on rocks. You might think... More

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Stockholm
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 7, 2014

The best reason to stay at this hotel is IFEMA, the Madrid Fair Centre which is located almost next door. The next best reason is Madrid International Airport, a short (free) shuttle ride away. The hotel is also located next to a Metro station, but to get to central Madrid you need to change trains at least twice. The service... More

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Espoo, Finland
Top Contributor
54 reviews 54 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 22, 2014

Hotel is 10 minutes from airport and they have free bus shutle every 30 min.Room was ok, clean.Bed was good. only small minus was breakfast room,it is apsolute too small and service was not so nice. Breakfast it self was good and have fruits + warm dishess. Restaurant in the eve.ning was really good. 2 minutes walk from exhipition center... More

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H1636DM, Director of Operations at Novotel Madrid Campo de las Naciones, responded to this review

DeaR User jormaa Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo De Las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very... More

Ottawa, Canada
Top Contributor
61 reviews 61 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 20, 2014

The biggest plus about this hotel is the proximity to the airport. Very timely as this was our last stop on a guided tour. There's a regular shuttle that takes perhaps 10 minutes and if you can't catch a shuttle, the metro is only one stop from the International terminal and it's perhaps a 5 minute walk from the hotel.... More

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H1636DM, Director of Operations at Novotel Madrid Campo de las Naciones, responded to this review

Dear User canuckshutterbug, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo De Las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More

São Paulo
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 14, 2014

I stayed again at this hotel after 7 years and it has been completely renovated. It's new and refreshed. It's a classic Novotel with spacious rooms, good shower and flawless cleaning. Rooms are reasonably quiet and the staff is very friendly. The breakfast is very good and the food offering at the bar and restaurant is satsfactory as well. The... More

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H1636DM, Director of Operations at Novotel Madrid Campo de las Naciones, responded to this review

Dear User dredge, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo De Las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More

Budapest, Hungary
Contributor
20 reviews 20 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 6, 2013

I regularly stay at this hotel when coming to Madrid for business as it is conveniently located near their offices. Also a very good choice when passing through Madrid Barajas and need to stay overnight. The hotel has a reliable and complimentary shuttle bus service from the airport running every half hour or so. The rooms are clean and serviced... More

Review collected in partnership with Accorhotels.com

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H1636DM, Director of operations at Novotel Madrid Campo de las Naciones, responded to this review

Dear Peet7g, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo De Las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More

London
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed November 17, 2013

This is a very standard airport hotel, which is not a criticism. It is not easy to operate an airport hotel, and I don't envy the task. There's massive turnover of rooms, people arriving at weird times of the day etc. So the important thing is to do the basic things well. This hotel manages to have clean and comfortable... More

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H1636DM, Director of operations at Novotel Madrid Campo de las Naciones, responded to this review

Dear s0s, Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo De Las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The Wifi service that we provide is 100Mb and we know that there are problems with the connectivity. ACCOR,... More

Essex
Top Contributor
91 reviews 91 reviews
41 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 14, 2013

All Novotels are basically the same and this one was chosen by me for the location in Campo de las Naciones, easily reachable from city centre or airport by the Metro. The staff on arrival were not very welcoming (23.00, they were perhaps tired?) but I got given an upgrade to a small suite. The bar was able to provide... More

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H1636DM, Director of operations at Novotel Madrid Campo de las Naciones, responded to this review

Dear essexboyracer2004, We very much appreciate your comments regarding your stay at the Novotel Madrid Campo De Las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More

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Additional Information about Novotel Madrid Campo de las Naciones

Also Known As:
Novotel Madrid Campo De Las Naciones Hotel
Novotel Madrid Campo De Las Naciones Hotel Madrid
Novotel Madrid
Madrid Novotel
Address: Calle Amsterdam 3 | Campo de las Naciones, 28042 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Airport / Barajas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#104 Family Hotel in Madrid
#106 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Madrid Campo de las Naciones 4*
Official Description (provided by the hotel):
The Novotel Madrid Campo Naciones is a 4 star hotel featuring 246 rooms located next to the IFEMA, the Palacio Municipal de Congresos and the Juan Carlos I Park. Easily to reach from the M40 motorway (exit 8), the hotel enjoys excellent links to the centre of Madrid and the airport by metro (50 m from the hotel). Ideal for seminars, meetings and conferences, it offers nine meeting rooms, a restaurant, a bar, an outdoor pool and pay parking. Free shuttle service to the airport. ... more   less 
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