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NH Puerta de Alcala

4.0 of 5 Alcala, 66 | Salamanca, Retiro, 28009 Madrid, Spain
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NH Puerta de Alcala
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NH Puerta de Alcala
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325 reviews from our community

Traveler rating
    83
    129
    80
    26
    7
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68
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

A hotel with ok location near the big park. Breakfast is much better than average with good selection of juices, fruits, meat etc. The negative side of this hotel is the noisiness. In the first floor room you can easily hear all the noises from the lobby floor (inc. reception phone ringing). At all the other floors you can enjoy... More 

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Dublin, Ireland
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very good 4 star property. Metro station is a 5 minute walk. The location is ideal for the basketball centre or if you do not want to be in the middle of town. It is conveniently located beside Retiro Park. Lots of restaurants within walking distance. About a 20 minute walk to Sol metro station.

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CristinaGlezGallego, Director General at NH Puerta de Alcala, responded to this review

Dear Guest, Thanks to write and to explain your experience in our hotel. I hope you come again. best regards ! More 

Rotterdam, The Netherlands
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hotel is perfectly well located in Madrid. It's very close to "Puerta de Alcala" and "Parque del Buen Retiro". I was there for business but I can assure that this is a very nice and clean Hotel. All the Staff are very friendly.

Was this review helpful? Yes 1
CristinaGlezGallego, Director General at NH Puerta de Alcala, responded to this review

Dear Guest, We thank you to write and spend a little time to explain your experience in our hotel. We are so happy for your comments. I hope you can come again in the future. Best regards ! Cristina González More 

Connecticut
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 3, 2014

No Kleenex in the WC. The heated towel bar in the WC not working (evidently not even connected) All windows to inner courtyard opaque. No drawer(s) in the bedside tables. Very good breakfast and service. 12 steps from street to reception. Pleasant and helpful staff. Needed staff to locate the directions to operate the safe Excellent location for good restaurants,... More 

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CristinaGlezGallego, Director General at NH Puerta de Alcala, responded to this review

Dear customer, We want to thank you for your comments. I´ll check the bathrooms with the housekeeper. Best regards More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed October 27, 2014

I have been using this hotel for the last 2 years when I travel to Madrid. All the quality of the hotel and the service from the crew are completely perfect. Good relation quality/price and the best is the location, well located for commute and near Parque del Retiro. Totally recommended.

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CristinaGlezGallego, Director General at NH Puerta de Alcala, responded to this review

Dear customer, We want to thank you for your comments. Best regards More 

2 reviews
5 of 5 stars Reviewed October 17, 2014

The hotel is ideally located, room was clean and sufficient for business. The personnel is kind and willing to help. For other purpose than business, I would recommend to specifically ask for a room with a bigger widow.

Review collected in partnership with NH Hotels

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CristinaGlezGallego, Director General at NH Puerta de Alcala, responded to this review

Dear customer, We want to thank you for your comments Best regards More 

Boston, Massachusetts, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 15, 2014

I stayed at the Alcala four nights with Road Scholar tour in September 2014. On third day a hotel employee knocked on door, was surprised to see me, and had no explanation for her visit. That night at midnight a group of men entered the adjoining room and the doors opened and closed continuously until 3:30 am. Bad soundproofing made... More 

Was this review helpful? Yes 3
CristinaGlezGallego, Director General at NH Puerta de Alcala, responded to this review

Dear Francine, First of all I would like to thank you for taking your time to comment about our Hotel and the services rendered. We highly value your opinion as it continuously helps us to improve and it is very important for us to ensure our guests stay more enjoyable every time. We regret to know that some aspects regarding... More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 23, 2014

Please stay somewhere else, This hotel is old, service staff are rude, rooms are uncomfortable and AC didn't work. Maid staff forgot to make our room several times. Breakfast is OK although silverware was dirty almost every day

Review collected in partnership with NH Hotels

Was this review helpful? Yes 4
Doncaster, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 20, 2014

Stayed for 1 night for business. Room was clean and had a bath. Room had three beds which were all single but this wasn't a problem for me. Good selection at breakfast. Option for cooked food but didn't have time for this. Reception very helpful and spoke fluent English.

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Abu Dhabi, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 8, 2014

It is a very clean hotel where you can get a rest and going to anywhere because it is located near to a metro station. The food disappointed me because only a few kind of breakfast you can get, I did not like the lifts because are too small and if you are there with a baby and stroller is... More 

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Additional Information about NH Puerta de Alcala

Address: Alcala, 66 | Salamanca, Retiro, 28009 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Retiro
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Puerta de Alcala 4*
Number of rooms: 146
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Also Known As:
Nh Alcala Madrid
Nh Alcala Hotel Madrid
Hotel Style:
#74 Family Hotel in Madrid
#97 Luxury Hotel in Madrid
#116 Business Hotel in Madrid

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