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NH Puerta de Alcala

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Alcala, 66 | Salamanca, Retiro, 28009 Madrid, Spain
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1 room 1 guest
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478 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff is kind and very helpful. The room was extremely clean with a nice view of the madrid skyline. Breakfast was continental, but they offered many choices. The location is fantastic and an easy walk to Las Ventas.

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Kiev, Ukraine
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Problems with wifi.Problems with English in the hotel.Not friendly staff. Good business facilities.No wifi on seventh floor.Good breakfast.Good location.Very clean and quite rooms.Recommend even with this problems.

Review collected in partnership with NH Hotels

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CristinaGlezGallego, Gerente at NH Puerta de Alcala, responded to this review

Thank you very much for your opinion. Normally we don't have problems with wifi conexion, even in the seven floor. I suppose that may be was a puntual problem. We take note about your comments and we would like to see you soon in the hotel. Regards. More 

Barcelona, Spain
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good breakfast, a bit smaller than other NH, but cheaper as well. Rooms are small but really new and well designed. Personnel is extremly nice and the location makes it perfect for business trips on the AVE (High speed train) from/to Barcelona. The location is pretty close to the city centre. WIfi is slow but free of charge.

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CristinaGlezGallego, Gerente at NH Puerta de Alcala, responded to this review
Google Translation

Muchas gracias por sus comentarios. Es muy gratificante para nosotros comprobar que estuvo satisfecho con el servicio que ha recibido.... More 

Madrid, Spain
1 review
4 of 5 stars Reviewed 2 weeks ago

Clean, nice, 4 star hotel. Good for business or pleasure, located in the best district/neighborhood in Madrid, within walking distance of restaurants, stores, parks, and pretty near the main museums... Very clean room, and very comfortable bed. Front desk clerk was very nice. This was a quiet time, in the middle of August. Will go back.

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CristinaGlezGallego, Gerente at NH Puerta de Alcala, responded to this review
Google Translation

Muchas gracias! Esperamos verle pronto de nuevo en el hotel. Un saludo. More 

Warrington , Pa
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel while touring with Trafalgar. We also stayed on for two nights after the tour ended. When we arrived our air conditioner was not working and it was about 100 degrees in Madrid. I called the desk and the clerk was clearly annoyed that he had to come up to our room to check it. He... More 

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Tokyo, Japan
Level Contributor
237 reviews
214 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a convention for one night. I got in at night and had to leave in the morning so I can't say much. But it was an efficient business hotel. The room was functional. Breakfast was decent and the reception staff was helpful. It is located a close to the Retiro and the GPO and within walking... More 

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Province of Barcelona, Spain
1 review
5 of 5 stars Reviewed July 16, 2015

I recently stayed at the NH Puerta de Alcalá during a business trip to Madrid. Very impressed with the hotel. Location is ideal in the heart of the busy Salamanca district. Has all the amenities you would expect from a reputable brand, booking process on their website was very easy, reception staff were hospitable, rooms very clean and attention to... More 

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CristinaGlezGallego, Gerente at NH Puerta de Alcala, responded to this review
Google Translation

Apreciado Sr Vikas, Muchas gracias por sus amables comentarios. Trasmitiré sus observaciones al resto del personal y esperamos verle pronto... More 

Indianapolis, Indiana
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 13, 2015

I have stayed in this hotel on two separate trips for limited days. The location is adequately placed and the cleanliness of the rooms is superb. The only gripe I have about the hotel are the front steps leading up to the hotel. I dread climbing the stairs with my luggage each time I stay and can only imagine how... More 

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CristinaGlezGallego, Gerente at NH Puerta de Alcala, responded to this review

Dear Rosa, Thank you very much for your coments. We hope that you can enjoy our breakfast again when you come back to Madrid. Best Regards. More 

Danville, California
1 review
4 of 5 stars Reviewed July 3, 2015

Nice hotel, well located and convenient. Friendly and helpful staff. Beds were comfortable and rooms were clean. when we visited it was abnormally hot and the AC had a hard time keeping up. In normal weather this should not be an issue.

Review collected in partnership with NH Hotels

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Belgrade, Serbia
1 review
5 of 5 stars Reviewed June 12, 2015

Wonderful hotel. Clean with helpful stuff. Breakfast is more than good. Internet is very fast and free. Good location, bus station is in front of the hotel. close to exclusive boutiques and main commercial and financial hub.

Review collected in partnership with NH Hotels

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Staying in Barrio de Salamanca

Neighborhood Profile
Barrio de Salamanca
Broad, tree-lined avenues with pretty streetlights frame the neighborhood of Barrio Salamanca. With beautiful condominium buildings that make up most blocks in this area, this part of town is refined and quiet. It is also host to a few of the city's large shopping avenues, including Calle Serrano and Calle Jose Ortega y Gasset. A walk down these streets will reveal upscale chains, small boutiques, and plenty of opportunities for shopping or checking out the stylish displays. The locals here are polished and fashionable, the atmosphere is leisurely, and the lush Retiro Park on the southern border is yet another opportunity to enjoy the outdoors. A stroll through Barrio Salamanca is all about admiring the beautiful architecture, window-shopping, and people-watching in this upper-crust corner of Madrid.
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