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NH Puerta de Alcala

4.0 of 5 Alcala, 66 | Salamanca, Retiro, 28009 Madrid, Spain
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#164 of 458 Hotels in Madrid
294 Reviews 4 of 5 stars
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294 reviews from our community

Traveler rating
    72
    119
    73
    24
    6
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58
89
21
83
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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  • All months
    (294)
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    (73)
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    (84)
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    (79)
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    (58)
All months
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Please stay somewhere else, This hotel is old, service staff are rude, rooms are uncomfortable and AC didn't work. Maid staff forgot to make our room several times. Breakfast is OK although silverware was dirty almost every day

Review collected in partnership with NH Hotels

Was this review helpful? Yes 2
Doncaster, United Kingdom
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 1 night for business. Room was clean and had a bath. Room had three beds which were all single but this wasn't a problem for me. Good selection at breakfast. Option for cooked food but didn't have time for this. Reception very helpful and spoke fluent English.

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Abu Dhabi, United Arab Emirates
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

It is a very clean hotel where you can get a rest and going to anywhere because it is located near to a metro station. The food disappointed me because only a few kind of breakfast you can get, I did not like the lifts because are too small and if you are there with a baby and stroller is... More

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Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 3 weeks ago

It is really well located to discover Madrid. The room was pretty comfortable and clean and the staff helped us with everything we needed. I would recommend this hotel to anybody. I enjoyed my trip very much.

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Newark, NJ
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was very satisfied with my hotel stay here. Staff was very helpful and went up and beyond to make my stay comfortable. The hotel is very clean and modern with free wifi and breakfast which was our favorite meal of the day!

Was this review helpful? Yes 1
New Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you ever find yourself in Madrid do yourself a favor and book here. The rooms are nicely appointed and well kept. The staff was first class and did everything to make our stay as pleasant as they could.......and it was above what we could have asked for. We had asked the front desk to arrange for a taxi to... More

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Kalamazoo County, Michigan
1 review
5 of 5 stars Reviewed July 29, 2014

The NH Alcala is located close to many popular sites to see such as the famous Retiro Park and near a few museums . Great breakfast! The staff is very friendly and helpful at giving recommendations at good places to visit and eat.

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Chicago, Illinois
2 reviews
3 of 5 stars Reviewed July 22, 2014 via mobile

I stayed at NH Alcala for one week. This hotel is very clean and modern and looks like the pictures posted online, which is not what I usually see when I check into a hotel. The location was perfect for walking to almost all popular sites, restaurants and shopping. One thing I felt a little uncomfortable with was the staff.... More

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Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2014

During my five day visit to Madrid I stayed in NH Alcala and I was very satisfied with the experience! The hotel is modern, clean and in a good location - it was ideal for a city break in Madrid. Staff at reception were always friendly and helpful when giving directions or recommending ideas for trips/sightseeing. The double room was... More

Was this review helpful? Yes 1
Rockville, Maryland, United States
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 5, 2014

The NH Alcala is set in a good location and did very well at caring for us as members of a tour group. We stayed five nights in mid-May and were satisfied with our room and very happy with the meals. I did not expect particularly good food and I was pleasantly surprised at how much I enjoyed it here.... More

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Additional Information about NH Puerta de Alcala

Address: Alcala, 66 | Salamanca, Retiro, 28009 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Retiro
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Puerta de Alcala 4*
Number of rooms: 146
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Also Known As:
Nh Alcala Madrid
Nh Alcala Hotel Madrid

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