My partner and I stayed 28th Dec 2011 till new years day and we thought the cleanliness was spot on given our room was tidied and cleaned daily! The reception staff were very helpful with any questions we had, directed us to a local cyber cafe and even took a few pics of us by the Christmas tree! So I... More

Very bad service, bad car park, bad cleanliness, no help for parking, expensive breakfast, tv does not work well, very bad recepction staff, good location. I have stayed here two year ago and then the hotel was good; today it is a bad option. More

When we arrived we were asked to upgrade for a great bathroom. So we had a look and did, however we felt ripped off having already paid top price for the room. There was a problem with the plumbing that didn't get fixed over the 3 nights we stayed there. One of the problems was that often the desk clerk... More

Stayed in this hotel on business in May 2011. Room was very small, but the bed was comfortable and the bathroom was clean. Some of the receptionists were frienly and helpful and some not so friendly. The hotel is not in very central Madrid, but I found it easy to get to the city by underground (there was an underground... More

... as I was turned away from their sister hotel Hesperia Emperatriz down the road I was grateful to have somewhere to stay for the 4 nights. I was there on business and it was an OK location for the Feria de Madrid as the Metro station was 400 yds down the road. But there was not much happening restaurant... More

I was in Madrid for business staying at the very nice Gran Melia Fenix, but decided to change hotels for the last nights of the trip for sightseeing. Even after changing from deluxe accommodations, the NH Abascal was perfect for what we wanted. We got a great price through Priceline. The staff was friendly and helpful, and the hotel lobby... More

Had three nights here in September and we were asked at reception whether we wished to upgrade. We went for a Junior Suite at 25 Euros extra per night, but apart from the size of the room everything else was disappointing. The cleaning was very average. A/C was inefficient and depite double glazing the street noise was shocking.Other people in... More

Stayed in this hotel in August and was rather disappointed. Booked this hotel through the NH Hotel website and was marketed as one of the upscale hotels of NH in Madrid however did not meet expectations. Check in was alright and as suggested by previous reviewers it is worth to check out upgrades and upgraded to a junior suite myself.... More

This was not a bad hotel. The price and desk personnel were just fine. It's not that I would not stay here again, but if I were in town as a tourist, there would be better located hotels. Having said that, there were metro stops just 200 and 400 meters away and taxis were regularly in front of the hotel.... More