My wife and I stayed at the Arosa for six nights in October 2011. The room was nice and clean as was the bath. The bed was comfortable as well. We loved the breakfast buffet which had fresh orange juice to drink as well as a fantastic push button coffee machine with cafe con leche, cappuccino and cafe solo as...
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I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto.
Hoping to have the pleasure to meet you on your next visit, I remain with...
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There was a lot of hair on the bathroom's floor, and there is no refreshing air, smells like mold. The staff is not nice, and we got a non smoking floor, but the whole place smells like cigarettes.
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I thank you for taking the time to tell us about your experience.
I am sorry your stay didn't meet your expectations. Please know that we are taking your feedback to heart and focusing on improving.
I was sorry to see that the standard of the room didn't meet your expectations, we will certainly ensure that this does not happen...
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I stayed in this hotel during our first visit in Madrid. It is good locotion and it was easy to get around from the hotel. The staff is quite nice and we had nothing to complain about. The room is fair and the bathroom too. It is an old building, so it is difficult to change something drastic. Including in...
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Let me start by thanking you for your comments regarding your recent stay at our Hotel.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest.
We hope to see you again in a near future.
Again,...
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Its like a bare bones budget hotel but at a fine hotel price. A fridge with a small tv perched on top. Lights nailed to the wall . No toiletries. Hookers line a near by block. So disappointed to end our vacation there.
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I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
After reading you observations, I can see that we have not fulfilled your wishes during your stay with us. Your critic, which we gratefully accept, is fortunately not usual, but I perfectly understand that there may be some cases, such...
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I went with 3 friends for a short city break in July 11. It was VERY hot in Madrid (35-40c) but the rooms had great A/C so that wasn't a problem. There was nothing super fancy here and it was a little rough around the edges but it was the most affordable we could find for the location. Breakfast included...
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I thank you for your feedback. I am pleased to read you had an enjoyable stay with us
I really look forward to welcoming you soon in the near future.
With my best regards
Pilar Ruiz
Assistant Manager
Best Western Hotel Arosa
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great hotel
no parking
small room
small lift
at all it is great
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I have stayed in many Best Western Hotels all over the world, but was not sure what to expect for one in Madrid. The location is great, very close to a metro stop, and right on Gran Via, a main shopping artery. We only stayed for one night as this was our first pit stop before heading off to Sevilla....
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Let me start by thanking you for your comments regarding your recent stay at our Hotel.
Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest.
We hope to see you again in a near future.
Again,...
More
Excellent and very clean hotel, excellent location in the middle of all sights. Booked a double room room was spacious. Would definitely stay again.
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I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property.
You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto.
Hoping to have the pleasure to meet you on your next visit, I remain with...
More
This was our first trip to Europe and Hotel Arosa was our first hotel of the trip. We really started off on the right foot! This place is in such a great location on Madrid's Gran Via. We arrived weary from our 7 hour flight. We got to the hotel at about 10am. They checked us right in and we...
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I thank you for your positive comment. My team felt rewarded to hear how much you appreciated their service.
I really look forward to welcoming you soon in the near future.
With my best regards,
Pilar Ruiz
Assistant Manager
Best Western Hotel Arosa
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My room was small but clean and adequate as I was out and about most of the time. The scaffolding was a nuisance as it obscured the view from my window and, like a previous reviewer, I never saw any work being done. So why is it there? The safe in the room was a bit of a trial -...
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Let me start by thanking you for your positive comments regarding your recent stay at our Hotel. I also thank you for the special mention to our Barman.
I very much regret for all the inconveniences we may cause to you with the scaffolding, located because we are cleaning our front building. There is need to tell you that the...
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