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Hotel Arosa

Calle Salud, 21 | Edificio Gran Via, 29, 28013 Madrid, Spain (Formerly BEST WESTERN Hotel Arosa)
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Hotel Arosa
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Hotel Arosa
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892 reviews from our community

Traveler rating
    180
    413
    199
    65
    35
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108
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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  • Spanish first
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    (241)
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    (242)
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    (180)
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Durham, United Kingdom
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I booked a Madrid city break as a surprise for my husbands 30th birthday a friend also booked for her partners so we set about looking for a decent hotel that was reasonably priced. We went with the arosa and we were not disappointed. Staff were great bar staff very friendly and would bring drinks to you which we didn't... More 

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Falkirk, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

In the city centre, easy to reach by Metro from the airport, lovely bar and restaurant, rooms tidy but a bit noisy from showers from the next room, the TV could do with being upgraded to a more modern one and some better channels. The bed was brilliant and comfortable, the hotel has a unique elevator, one you never see... More 

Review collected in partnership with this hotel

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HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our Snack Bar and beds so highly. I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience. We... More 

Mikkeli, Finland
1 review
5 of 5 stars Reviewed 6 days ago NEW

Very good situation: You can walk to biggest art museums and sights. Many interesting shops of all kind on Gran Via near the hotel. Breakfast is good. Artistic hotel with Graphics in the rooms. It was a pleasure to visit Hotel Arosa.

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HOTELAROSA, Director de Relaciones Públicas at Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. We hope to see you again in a near future. Again, thanks for taking the time. Pilar Ruiz Manager Hotel AROSA Madrid More 

Milwaukee
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We were disappointed in this hotel and were surprised it had such a high rating. We were greeted by mostly indifferent receptionists upon arrival who did not like answering questions (for instance, what the room was like). They seemed to have a low tolerance for their jobs. In our first stay, April 7-9, we were in Room 721, which was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. I am pleased to see that you rated our breakfast so highly I am very sorry our Hotel didn't meet your expectations. Please know that we are taking your feedback to heart and focusing on improving. Again, I... More 

Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

The hotel was awesome,clean, all the people treated us in a very nice way, the breakfast was delicious, and the waitresses, were nice also, we had a very good experience there, the hotel was in the center of the city with make the transportation very easy for us, we were also very close to 2 metro stations, and a lot... More 

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HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto. My team felt rewarded to hear how much you appreciated their service. Hoping... More 

Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel in a very central location- buses and underground. It's in the heart of downtown so there's lots of street life to see but you don't hear them. The hotel furnishings are average, comfortable but nothing special. The major deficiency is the lack of storage space- few drawers, little table top area. The shower/bathtub is one of the best... More 

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. I am so pleased you had an enjoyable stay with us. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit.... More 

Trabuco Canyon, California
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A very good mix of cultures. The staff was courteous and nice. The breakfast was wonderful and well thought out as there was miso soup and rice as well as many other choices. The gentleman who worked the Lounge in evening was so kind and thoughtful. We all loved his kind heart and ways. All hotels in Madrid are old,... More 

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HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased to read you had an enjoyable stay with us. I thank you for this wonderful message. I truly look forward to your next visit. Pilar Ruiz Manager Hotel AROSA Madrid More 

txantxiku
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is very central; Gran Via. The breakfast was great. The service and staff were very friendly and jovial. The room was clean. The beds were very comfortable. The only thing that was not so great was that the bathroom was very small. Besides that, our Japanese decor was lovely.

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. We hope to see you again in a near future. Again, thanks for taking the time. Pilar Ruiz Manager Hotel AROSA Madrid More 

Aarhus, Denmark
1 review
3 of 5 stars Reviewed 3 weeks ago

Very good location close to Metro station "Gran Via" and shopping area. Easy to get around in the city form here. Small rooms but everything works as suppose to, and the bed was comfortable. The hotel in general was a little worn out so maybe more like 3 star hotel instead of 4. Staff are nice and helpful. Breakfast was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. Hoping to have the pleasure... More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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