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All 456 Madrid hotels

BEST WESTERN Hotel Arosa

4.0 of 5 Hotel   |   Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain (Centro)
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Ranked #179 of 456 hotels in Madrid
A recent review
4 of 5 stars reviewed 1 week ago
pat w Birkenhead, United Kingdom
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862 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Birkenhead, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location for sightseeing,shopping and restaurants. Room fine for short stay. Free wifi. Good breakfast, plenty of variety. Free drink in bar 6pm to 8pm. Can book shuttle bus to airport day before flight. Would stay there again. Love Madrid.

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. I am pleased... More

Jeddah
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel is clean and in the middle of the town within a walking distance from all the important locations. I have chosen to stay in a single room. Apparently all the single rooms have a view on the internal side of the building which is fine, since the street is a bit noisy. My room was a smoking room... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our location and cleaning so highly. I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience. We hope... More

Stepanakert
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything is here - shops, restaurants, entertainment! Great place for shoppping and tasting Madrid!Metro is right next step from the hotel. All the historical monuments and places of interest right there.

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay, your feedback is very much appreciated I am pleased to read you had an enjoyable stay with us and also to see that you rated our location so highly. I truly look forward to your next visit. With my very best regards,... More

dunfermline
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If location is everything then this hotel is central to everything.If you get the metro from the airport and get off at Gran Via come up to road level look down the street and you see the scweppes sign on the side of the hotel look for sign Tryp hotel walk past tryp hotel and take second small street on... More

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, Let me start by thanking you for your comments regarding your recent stay at our Hotel. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. I have certainly taken your comments on board, and... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here before and liked the comfortable rooms, very friendly staff in lounge and breakfast restaurant. They upgraded my room "because we had the availability". This visit I came back to this hotel. That says enough doesn't it? I am often in Madrid. Many hotels are good. This one I also like very much for it's simple charm. Location... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had such an enjoyable stay with us. I shared your feedback with all my team and they felt much rewarded by your words. I thank you once again for this wonderful message. I truly look forward to your next visit. With my... More

The Hague, The Netherlands
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

very nice hotel cornered with Gran Via, great location... 5 min from plaza del sol and 10 from plaza mayor and San Miguel market. ideal to discover madrid, go to theaters and eat in very nice restaurants. the hotel is in good condition though the room walls are not thick, you might hear your neighbor but not enough to keep... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for your feedback. I am pleased to read you had an enjoyable stay with us Please know that we are taking your feedback to heart and focusing on improving. I look forward to your next visit so we can offer you our undivided attention. With my best regards, Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Boston, Ma, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Room excellent, clean. Breakfast and bar reasonable priced. Easy walk to metro. Would recommend to travelers and restay there, Easy access to local restaurants with multiple choices for various pallets.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. Hoping to have... More

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed on 2 occasions, at the beginning of our 3 weeks in Spain and the last day as well. The rooms are typical in size but utilitarian! Staff and location are very good. However, if one is claustrophobic, the elevators are so small and needed regularly. Breakfast was terrific and the BEST we had in hotels in Spain! There... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. I am pleased... More

Dallas, Texas
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was concerned a hotel in the center of Madrid for 79euros a nite would not provide a great stay. It was just one nite for a layover, I was greatly surprised when I found a great location and a good hotel! The room was clean, modern, comfortable bed, could use some detailing but it served the purpose. I would... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay. Please know that we are taking your feedback to heart and focusing on improving. I truly look forward to your next visit. With my very best regards, Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Burlington, Ontario
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As many of the reviews state, this hotel's reception is very modern but the rooms need some updating. Our walls had water damage. We were located on a side road so not as noisy as some of the rooms located on Gran Via. Its best quality is its location and close proximity to all major tourist attractions which are within... More

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for taking the time to tell us about your experience and for your mixed review posted following your recent stay with us. I am very thankful for bringing up such a positive mention to our staff . I shared your feedback with all my team and they felt much rewarded by your words. I have... More

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Additional Information about BEST WESTERN Hotel Arosa

Also Known As:
Best Western Madrid
Madrid Best Western
Best Western Arosa
Address: Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#108 Luxury Hotel in Madrid
#145 Family Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Arosa 4*
Official Description (provided by the hotel):
Centrally located near shops and the historic area; traditional Hotel offers modern decor and comforts in a warm atmosphere. ... more   less 
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