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BEST WESTERN Hotel Arosa

4.0 of 5 Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
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801 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ann Arbor, Michigan
Top Contributor
311 reviews 311 reviews
65 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is moderately priced and the special offer for breakfast was a definite plus. We had a good room, albeit small and the location just to the side of the Gran Via was a tad noisy early in the evening but it did not keep us awake. The staff was very helpful and pleasant and we were happy to... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST... More

Greater Accra, Ghana
Contributor
20 reviews 20 reviews
5 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here after missing a flight due to a delayed connection. I was looking for something cheap and centrally located. And it meets those criteria. The room was fine - small like most European hotels, but clean. There was a fair bit of street noise from Gran Via so if this is likely to bother you ask for a... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay. Please know that we are taking your feedback to heart and focusing on improving. I truly look forward to your next visit. With my very best regards, Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 28th September for 5 nights.room 803 on 8th floor. Side view over roof tops.very quiet room, no traffic noise.recently renovated room.twin beds, very low, would no suit infirm.great bathroom and shower. 2 chairs, rather uncomfortable, armchairs or settee would be preferred.good hanging space. Safe in room. Fridge locked, but could be used on payment.free glass champagne ..6/8pm nightly in... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST... More

Huddersfield, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We started our 10 day tour of Southern Spain at a fabulous hotel in Madrid, and had to return to Madrid for a one night stopover before our return flight. Rather than stay in our initial hotel we made the mistake of staying here for a change. What a contrast! The reception area is very small and basic. The reception... More

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. After reading you observations, I can see that we have not fulfilled your wishes during your stay with us. Your critic, which we gratefully accept, is fortunately not usual, but I perfectly understand that there may be some... More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of this hotel makes it a 4 star. Madrid is a big city, but our location made it possible to explore with ease great areas and points of interest. It is off of Gran Via and a few blocks from Puerta del Sol. Gran Via is a main artery in Madrid, and Puerta del Sol is a common... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST WESTERN Hotel... More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 4, 2014

We could not have asked for a better situated hotel in Madrid. Not only is it right off of Gran Via, it is literally right next to the Gran via subway entrance. The room itself was modern and the bathroom was great. We enjoyed some of the little perks that came with the hotel... the hotel offers a complementary glass... More

Was this review helpful? Yes 3
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST... More

Gothenburg, Sweden
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 1, 2014 via mobile

Good hotel if you get the balcony in Street view. Or else Its just like a average hotel. The location cant be better. I could definetly stay here again. The elevators are very very small, so me and my husband had to take two of them with our luggage. The breakfast was average. However, if you want to be close... More

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Riyadh, Saudi Arabia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 31, 2014

I stay one week in this hotel on August 2014, I choose it because of its location near to gran via and Puerta del Sol. I will start with the advantages of the Hotel ^ : - LOCATION LOCATION LOCATION .. it is perfect on Gran Via and in a walking distance to Puerta del Sol, plaza mayor, La Latina,... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, Let me start by thanking you for your mixed review posted following your recent stay at our Hotel. I am sorry your stay didn't meet your expectations. Please know that we are taking your feedback to heart and focusing on improving. Again, I thank you for your sincerity and I would be very grateful if you gave us,... More

Yoqneam Ilit
Contributor
17 reviews 17 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 30, 2014

The whole story of this hotel is the location. Walking distance from all interesting places. The middle of the main street of the city, Can be reached by foot or public transportation everywhere must-see. The room was comfortable, nice breakfast, helpful staff, welcoming and giving good advice. On the second floor lobby, serving light meals and the best mojito in... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. I am pleased... More

west yorkshire
Contributor
11 reviews 11 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 27, 2014 via mobile

Been staying at this hotel when in Madrid for the last fifteen years. Always value for money. Always a good breakfast. Always clean rooms. Always helpful staff. In the middle of the city. Central for transport. What more can you want from a city hotel on business or a city brake.

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto. My team felt rewarded to hear how much you appreciated their service. Hoping... More

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Additional Information about BEST WESTERN Hotel Arosa

Address: Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Arosa 4*
Number of rooms: 126
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Also Known As:
Best Western Madrid
Madrid Best Western

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