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BEST WESTERN Hotel Arosa

4.0 of 5 Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
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819 reviews from our community

Traveler rating
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    177
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tel Aviv, Israel
Contributor
17 reviews 17 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The arosa has many ״pros" The location is superb, right on grand via, the stuff is friendly and helpful, the rooms are cosy and well decorated and breakfast is just fine. We stayed at the 8th flor, facing the street, and it was just fine The only "cons" if any was the bed, which was kind of Japanese bed, that... More

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Reading, United Kingdom
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here twice before and again this hotel lived up to its previous standard. The room was clean and the breakfast varied. The bathroom was very nice too and huge! Efficient reception staff and secure. I will keep on using this hotel.

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Crossville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is very well located. Our room was excellent, spacious and overlooking La Gran Via. Their front desk employees are always ready to help; their breakfast is excellent with a wide variety of breads, fruits, cheeses, hams, etc. We love it and will come back to this hotel on our next trip to Madrid

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. You maybe sure that we are taking your feedback to heart and focusing on improving. We hope to see you again in a near future. Again, thanks for taking the time and have a great day!... More

Israel
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel. Clean and basic. Excellent location on the Gran Via. Walking distance from everything: Puerta del Sol, Plaza Mayor, Plaza de Cibeles, Palacio Real, and more. This is THE center of Madrid. Hotel itself is very basic. Small rooms, old TV (never used it), and pleasant bathroom. Pretty clean and nice. staff is friendly, and willing to help and... More

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay, your feedback is very much appreciated I am pleased to read you had an enjoyable stay with us and also to see that you rated our location so highly. I truly look forward to your next visit. With my very best regards,... More

Manchester, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Every time I visit Madrid, I stay here. It has everything I need. It's central location makes travel around the city so easy. The rooms aren't massive and when I stayed with my girlfriend in the summer, the room was slightly too small for the pair of us but it didn't make a difference. I've stayed before and will do... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Falkirk
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A reasonably priced hotel which was well situated: within walking distance of most of the places a visitor to Madrid would want to visit, as well as a dream location for us shoppers! Our room, 409 on the 4th floor, was spacious and very clean. My husband usually finds hotel beds uncomfortable but slept well here. The views overlooking the... More

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Also, I thank you for the special mention to our Bar staff, especially to Nacho. I shared your feedback with my team and they felt much rewarded by your words. Hoping to have the pleasure to... More

Ann Arbor, Michigan
Top Contributor
312 reviews 312 reviews
65 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel is moderately priced and the special offer for breakfast was a definite plus. We had a good room, albeit small and the location just to the side of the Gran Via was a tad noisy early in the evening but it did not keep us awake. The staff was very helpful and pleasant and we were happy to... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST... More

Greater Accra, Ghana
Contributor
20 reviews 20 reviews
5 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed October 14, 2014

We stayed here after missing a flight due to a delayed connection. I was looking for something cheap and centrally located. And it meets those criteria. The room was fine - small like most European hotels, but clean. There was a fair bit of street noise from Gran Via so if this is likely to bother you ask for a... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay. Please know that we are taking your feedback to heart and focusing on improving. I truly look forward to your next visit. With my very best regards, Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 8, 2014

Stayed 28th September for 5 nights.room 803 on 8th floor. Side view over roof tops.very quiet room, no traffic noise.recently renovated room.twin beds, very low, would no suit infirm.great bathroom and shower. 2 chairs, rather uncomfortable, armchairs or settee would be preferred.good hanging space. Safe in room. Fridge locked, but could be used on payment.free glass champagne ..6/8pm nightly in... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST... More

Huddersfield, United Kingdom
Contributor
15 reviews 15 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 29, 2014

We started our 10 day tour of Southern Spain at a fabulous hotel in Madrid, and had to return to Madrid for a one night stopover before our return flight. Rather than stay in our initial hotel we made the mistake of staying here for a change. What a contrast! The reception area is very small and basic. The reception... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. After reading you observations, I can see that we have not fulfilled your wishes during your stay with us. Your critic, which we gratefully accept, is fortunately not usual, but I perfectly understand that there may be some... More

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Additional Information about BEST WESTERN Hotel Arosa

Address: Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Arosa 4*
Number of rooms: 126
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Also Known As:
Best Western Madrid
Madrid Best Western

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