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BEST WESTERN Hotel Arosa

4.0 of 5 Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
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832 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dublin, Ireland
Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my 4th visit to BW Arosa. A few changes have occured, but to the better. The reception is finally located on the ground floor, which is less confusing for 1st time visitors. I always manage to get this hotel at a great price. Located in Madrid City Centre, 20m from Gran Via, 5min walk to Callo and about... More 

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new smyrna beach, United States
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel offers an excellent location, walking distance to major shopping district and within a short walk to most all tourist destinations. Breakfast buffet was excellent with food options representing many cultures. Hotel was an excellent price value. Would certainly stay there again and suggest to others.

Review collected in partnership with Best Western

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. We hope to see you again in a near future. Again, thanks for taking the time and MERRY CHRISTMAS !! Pilar Ruiz Manager BEST WESTERN Hotel AROSA More 

houston, tx
Top Contributor
193 reviews 193 reviews
20 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a typical European tourist hotel with a small street presence but very roomy inside. It is well located for walking to most tourist activities being 50 feet off the Grand Via. Our room was very nice with a sizable balcony overlooking the Grand Via; despite all the traffic below, room was quiet with substantial patio doors. Staff was... More 

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTERN Hotel AROSA More 

south africa
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 23, 2014

This is hotel is fantastically located, and I was given a large room. All very neat and well looked after. The bed was very low, but comfortable... And the one of the elevators is easily the smallest one I have ever seen. I checked out too early to eat breakfast at the hotel, so can't comment on that. The one... More 

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our location and cleaning so highly. I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience. I look... More 

Tel Aviv, Israel
Contributor
17 reviews 17 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 14, 2014

The arosa has many ״pros" The location is superb, right on grand via, the stuff is friendly and helpful, the rooms are cosy and well decorated and breakfast is just fine. We stayed at the 8th flor, facing the street, and it was just fine The only "cons" if any was the bed, which was kind of Japanese bed, that... More 

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay and for the special mention to our location and our staff. I shared your feedback with all my team and they felt much rewarded by your words. I am sorry to see that our Japanese style beds, latex futon bed over a... More 

Reading, United Kingdom
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 2, 2014

I have stayed here twice before and again this hotel lived up to its previous standard. The room was clean and the breakfast varied. The bathroom was very nice too and huge! Efficient reception staff and secure. I will keep on using this hotel.

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST WESTERN Hotel AROSA More 

Crossville, Tennessee
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 26, 2014 via mobile

This hotel is very well located. Our room was excellent, spacious and overlooking La Gran Via. Their front desk employees are always ready to help; their breakfast is excellent with a wide variety of breads, fruits, cheeses, hams, etc. We love it and will come back to this hotel on our next trip to Madrid

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. You maybe sure that we are taking your feedback to heart and focusing on improving. We hope to see you again in a near future. Again, thanks for taking the time and have a great day!... More 

Israel
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 25, 2014 via mobile

Nice hotel. Clean and basic. Excellent location on the Gran Via. Walking distance from everything: Puerta del Sol, Plaza Mayor, Plaza de Cibeles, Palacio Real, and more. This is THE center of Madrid. Hotel itself is very basic. Small rooms, old TV (never used it), and pleasant bathroom. Pretty clean and nice. staff is friendly, and willing to help and... More 

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay, your feedback is very much appreciated I am pleased to read you had an enjoyable stay with us and also to see that you rated our location so highly. I truly look forward to your next visit. With my very best regards,... More 

Manchester, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 23, 2014

Every time I visit Madrid, I stay here. It has everything I need. It's central location makes travel around the city so easy. The rooms aren't massive and when I stayed with my girlfriend in the summer, the room was slightly too small for the pair of us but it didn't make a difference. I've stayed before and will do... More 

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTERN Hotel AROSA More 

Falkirk
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 21, 2014

A reasonably priced hotel which was well situated: within walking distance of most of the places a visitor to Madrid would want to visit, as well as a dream location for us shoppers! Our room, 409 on the 4th floor, was spacious and very clean. My husband usually finds hotel beds uncomfortable but slept well here. The views overlooking the... More 

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Also, I thank you for the special mention to our Bar staff, especially to Nacho. I shared your feedback with my team and they felt much rewarded by your words. Hoping to have the pleasure to... More 

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Additional Information about BEST WESTERN Hotel Arosa

Address: Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Arosa 4*
Number of rooms: 126
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Also Known As:
Best Western Madrid
Madrid Best Western
Hotel Style:
#110 Luxury Hotel in Madrid

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