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All 458 Madrid hotels

BEST WESTERN Hotel Arosa

4.0 of 5 Hotel   |   Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain (Centro)
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70%
Ranked #188 of 458 hotels in Madrid
A recent review
4 of 5 stars reviewed 4 weeks ago
Mrloughton London, United Kingdom
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914 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
London, United Kingdom
Top Contributor
57 reviews 57 reviews
20 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is very central . From the airport you can get there in about 30 minutes using the metro, the nearest station is Gran Via. The reception is small, discrete entrance door. We stayed on the 8th floor. No much of a view. The room was a decente size, comfy beds, nice bathroom. The shower is inside the bath... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our location so highly. Please know that we are taking your feedback to heart and focusing on improving. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Rotterdam, The Netherlands
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 17, 2014

The best thing about this Hotel was just the location. It's right in the city center of Madrid (close to Gran Vía). Rooms could pass as standard. The most disappointing thing was the tiny reception but it may be ignored for only an overnight stay.

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our location so highly. We hope to see you again in a near future. Again, thanks for taking the time. Sincerely, Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Karachi, Pakistan
Contributor
14 reviews 14 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 6, 2014

Let's start with the location: Great, just off the Grand Via, near Puerto del Sol - no shortage of restaurants, bars, cafes or high-grade shopping within easy reach. The service: Good, reasonably friendly and helpful. The arrival experience: Poor; the Lobby is a tiny hole-in-the-wall you step up into from the street. The elevators: Two of them, one for Frodo... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. First of all I sincerely regret the incident you had in the bathtub. I must stress that it would be the first time an incident like this happens in our hotel and I am completely surprised about it.... More

Sarasota
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 3, 2014

Perfect location for the first time visitor to Madrid - we were two couples staying there - rooms were clean - very cool elevator (must be the smallest I've ever seen) Great bartender Antonio kept us laughing the four nights we stayed there. And Starbucks is right across the street if you don't want to pay for an average breakfast... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. Also, I thank... More

Contributor
19 reviews 19 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 29, 2014 via mobile

Nicely located near the Gran Via, and the rooms are pleasantly furnished. We were on the 5th floor and rather dependant on the two slowish lifts - one of which boasts a unique shape - which would be fine if it wasn't so tiny. Let down by staff who were less than friendly - no idea why!

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay. Please know that we are taking your feedback to heart and focusing on improving. I am concerned about your comments in regards our reception staff, I must stress that this is not our usual attitude. You can be sure that I will... More

Dublin, Ireland
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 29, 2014

Stayed in this hotel with my boyfriend recently and found it basic but no cpmplaints. Sure, it's not the Hilton but it's friendly, clean, right in the centre of the city, has friendly staff (in particular the chirpy and cheerful barman with the glasses who served me my free glass of cava (that is part of the hotel deal). Breakfast... More

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for your feedback. I am pleased to read you had an enjoyable stay with us I shared your feedback with all my team and they felt much rewarded by your words I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future... More

Wagga Wagga, Australia
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 28, 2014

Me and my partner don't expect much out of hotels. We look for cheap, in the best location. That's about what you get here. Staff were polite and helpful. Wifi was good night one but terrible for the following 2 nights. One of the lifts says it's for 3 people. With a suitcase it's actually for one person and their... More

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. After reading you observations, I can see that we have not fulfilled your wishes during your stay with us. Your critic, which we gratefully accept, is fortunately not usual, but I perfectly understand that there may be some... More

Dublin
Top Contributor
50 reviews 50 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 28, 2014

I stayed here with my partner for 4 nights in late May. Earlier reviews are correct in stating that this hotel is really 3-star, not 4-star. The carpets on the stairs and the couches on the landings and in bar need replacing, and overall the place needs sprucing up BUT in all other aspects the hotel was perfect for us.... More

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. I am pleased to see... More

Copenhagen, Denmark
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 22, 2014

At night, in the middle of my sleep, I kept hearing noises like a huge block of steel was dropped onto my room. This repeated throughout the night and in the morning I realized that there was a gym upstairs. Besides the gym noise, the hotel is low quality, not very clean and a bit run down. But the location... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. I am very sorry our Hotel didn't meet your expectations. Please know that we are taking your feedback to heart and focusing on improving. I have passed your comments, about the noises repeated throughout the night and in... More

Moraira, Spain
1 review
4 of 5 stars Reviewed May 3, 2014

What a find. We booked an executive room and this was overlooking the Gran Via. It had a small terrace looking out over the Gran Via. The room was a reasonable size and with this room came free breakfast, bath robes, mini bar and tea/coffee making facilities (though we had to ask for the tea and coffee making tray and... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. I have certainly... More

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Additional Information about BEST WESTERN Hotel Arosa

Address: Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Arosa 4*
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Also Known As:
Best Western Madrid
Madrid Best Western

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style
#116 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Centrally located near shops and the historic area; traditional Hotel offers modern decor and comforts in a warm atmosphere. ... more   less 
Number of rooms
126

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