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All 458 Madrid hotels

BEST WESTERN Hotel Arosa

4.0 of 5 Hotel   |   Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain (Centro)
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Ranked #195 of 458 hotels in Madrid
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764 people have reviewed this hotel

Traveler rating
    150
    358
    162
    61
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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Belgium
Top Contributor
61 reviews 61 reviews
46 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed yesterday NEW

The location and breakfast are the best things about this hotel. The hotel looks nice from the outside, inside is a bit dated though but rooms are clean. We stayed in room 702 which is a nice room on the 7th floor with a double bed and small balcony looking out on Calle de la Salud (a relatively quiet side... More

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Regina, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This hotel is maybe a 3 star at best - not even close to a 4. I booked my room through Amona. I booked the twin room with extra bed, which according to my research had 2 twin beds plus an extra bed for my child. Upon arriving at the hotel after a very long transatlantic flight, we were informed... More

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Hamburg, Deutschland
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The location is very good but the hotel is far from four stars. Anyway, good value. There are just some minor issues that were amentioned in other reviews. Our room had a great view to the Gran Via without any street noise when the balcony door was closed.

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST WESTERN Hotel... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just come back from a 4 night stay in this hotel. Following a review I called and asked for a room with a balcony or window on the main road. We got a room with a window on Gran Via on the 5th floor. No noise to mention/ The room was an average size adequately equipped but the bathroom was... More

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Miami, Florida
Contributor
19 reviews 19 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Right of the Gran Via. Metro station is right downstairs. One of the Big Bus Tours stops is across the street. Free Internet. We got lucky to get a room with a balcony. Get there early and ask for one. You can not beat this hotel for location and price. Only negative part is probably the small elevators.

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST... More

Tourcoing, France
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Recently stayed at this hotel. Paid for a larger upgrade with free mini bar, found that it wasn't really worth it. Location of hotel is great transport and shopping extremely close by. Hotel is old and the corridors really need a facelift. Bed was hard as a rock so didn't have the best sleep. Was quiet and large breakfast too.... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for the attention you have shown by giving your opinion regarding your stay. Please know that we are taking your feedback to heart and focusing on improving. I truly look forward to your next visit. With my very best regards, Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Huddersfield, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Seen a lot of negative comments but this is a fine value for money hotel in central Madrid and the staff are lovely. Maybe they weren't lovely to the other reviewers cos they was moaning too much! Breakfast is nice buffet spread over 3 hours in a lovely dining room you can linger as long as you want, bar is... More

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. I am pleased to see... More

London, United Kingdom
Top Contributor
58 reviews 58 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 23, 2014

This hotel is very central . From the airport you can get there in about 30 minutes using the metro, the nearest station is Gran Via. The reception is small, discrete entrance door. We stayed on the 8th floor. No much of a view. The room was a decente size, comfy beds, nice bathroom. The shower is inside the bath... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our location so highly. Please know that we are taking your feedback to heart and focusing on improving. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Rotterdam, The Netherlands
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 17, 2014

The best thing about this Hotel was just the location. It's right in the city center of Madrid (close to Gran Vía). Rooms could pass as standard. The most disappointing thing was the tiny reception but it may be ignored for only an overnight stay.

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our location so highly. We hope to see you again in a near future. Again, thanks for taking the time. Sincerely, Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Karachi, Pakistan
Contributor
14 reviews 14 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 6, 2014

Let's start with the location: Great, just off the Grand Via, near Puerto del Sol - no shortage of restaurants, bars, cafes or high-grade shopping within easy reach. The service: Good, reasonably friendly and helpful. The arrival experience: Poor; the Lobby is a tiny hole-in-the-wall you step up into from the street. The elevators: Two of them, one for Frodo... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. First of all I sincerely regret the incident you had in the bathtub. I must stress that it would be the first time an incident like this happens in our hotel and I am completely surprised about it.... More

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Additional Information about BEST WESTERN Hotel Arosa

Address: Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Arosa 4*
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Also Known As:
Best Western Madrid
Madrid Best Western

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style
#115 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Centrally located near shops and the historic area; traditional Hotel offers modern decor and comforts in a warm atmosphere. ... more   less 
Number of rooms
126

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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