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All 458 Madrid hotels

BEST WESTERN Hotel Arosa

4.0 of 5 Hotel   |   Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain (Centro)
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Ranked #189 of 458 Hotels in Madrid
A recent review
4 of 5 stars reviewed 2 days ago
Happytrvler2 Atlanta, Georgia
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789 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Huddersfield, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed yesterday NEW

We started our 10 day tour of Southern Spain at a fabulous hotel in Madrid, and had to return to Madrid for a one night stopover before our return flight. Rather than stay in our initial hotel we made the mistake of staying here for a change. What a contrast! The reception area is very small and basic. The reception... More

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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The location of this hotel makes it a 4 star. Madrid is a big city, but our location made it possible to explore with ease great areas and points of interest. It is off of Gran Via and a few blocks from Puerta del Sol. Gran Via is a main artery in Madrid, and Puerta del Sol is a common... More

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HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST WESTERN Hotel... More

New York City, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We could not have asked for a better situated hotel in Madrid. Not only is it right off of Gran Via, it is literally right next to the Gran via subway entrance. The room itself was modern and the bathroom was great. We enjoyed some of the little perks that came with the hotel... the hotel offers a complementary glass... More

Was this review helpful? Yes 3
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST... More

Gothenburg, Sweden
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Good hotel if you get the balcony in Street view. Or else Its just like a average hotel. The location cant be better. I could definetly stay here again. The elevators are very very small, so me and my husband had to take two of them with our luggage. The breakfast was average. However, if you want to be close... More

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. We hope to see you again in a near future. Again, thanks for taking the time and have a great day! Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Riyadh, Saudi Arabia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stay one week in this hotel on August 2014, I choose it because of its location near to gran via and Puerta del Sol. I will start with the advantages of the Hotel ^ : - LOCATION LOCATION LOCATION .. it is perfect on Gran Via and in a walking distance to Puerta del Sol, plaza mayor, La Latina,... More

Was this review helpful? Yes 2
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, Let me start by thanking you for your mixed review posted following your recent stay at our Hotel. I am sorry your stay didn't meet your expectations. Please know that we are taking your feedback to heart and focusing on improving. Again, I thank you for your sincerity and I would be very grateful if you gave us,... More

Yoqneam Ilit
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The whole story of this hotel is the location. Walking distance from all interesting places. The middle of the main street of the city, Can be reached by foot or public transportation everywhere must-see. The room was comfortable, nice breakfast, helpful staff, welcoming and giving good advice. On the second floor lobby, serving light meals and the best mojito in... More

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create and enjoyable experience for each of our Guest. I am pleased... More

west yorkshire
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Been staying at this hotel when in Madrid for the last fifteen years. Always value for money. Always a good breakfast. Always clean rooms. Always helpful staff. In the middle of the city. Central for transport. What more can you want from a city hotel on business or a city brake.

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that with such praises we will always try to better our services and to carry out work with an ever increasing gusto. My team felt rewarded to hear how much you appreciated their service. Hoping... More

Great Knowley England
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 25, 2014

We stayed here on a city break. Our room was small, but our friends was larger and more comfortable. The air conditioning was very good. Breakfast arrangements were cramped and the choice was not very exciting.

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I thank you for taking the time to rating your stay with us. I am pleased to see that you rated our location so highly. I have certainly taken your comments on board, and I hope that we may be able to welcome you back again in the future for a 100% positive experience. We hope to see... More

2 reviews
4 of 5 stars Reviewed August 25, 2014 via mobile

Location: Perfect position near gran via. Also the metro station it's really close - 3 minutes. Breakfast - great Bed - love it. It was really big. Window view: poor experience. Unpainted walls Elevators really small. Overall it was a good experience for a good price. Remember that the location it's really great. Bye

Was this review helpful? Yes
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. We hope to see you again in a near future. Again, thanks for taking the time. Sincerely, Pilar Ruiz Manager BEST WESTERN Hotel AROSA More

Belgium
Top Contributor
61 reviews 61 reviews
46 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed August 21, 2014

The location and breakfast are the best things about this hotel. The hotel looks nice from the outside, inside is a bit dated though but rooms are clean. We stayed in room 702 which is a nice room on the 7th floor with a double bed and small balcony looking out on Calle de la Salud (a relatively quiet side... More

Was this review helpful? Yes 1
HOTELAROSA, Director de Relaciones con Clientes at BEST WESTERN Hotel Arosa, responded to this review

Dear Guest, I sincerely thank you for the attention you have shown by giving your opinion regarding your stay at our property. You maybe sure that we are taking your feedback to heart and focusing on improving. Hoping to have the pleasure to meet you on your next visit, I remain with best regards. Pilar Ruiz Manager BEST WESTERN Hotel... More

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Additional Information about BEST WESTERN Hotel Arosa

Address: Salud 21 | Edificio Gran Via 29, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $
Hotel Class:4 star — BEST WESTERN Hotel Arosa 4*
Number of rooms: 126
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Also Known As:
Best Western Madrid
Madrid Best Western

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