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All 458 Madrid hotels

AC Santo Mauro, An Autograph Collection

5.0 of 5 Hotel   |   36, Zurbano Street, 28010 Madrid, Spain
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81%
Ranked #53 of 458 Hotels in Madrid
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 3 days ago
Robert H New York City, New York
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196 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've been staying at this hotel for a decade and i can't recommend it highly enough. The rooms are well appointed and even the small single rooms are spacious enough for a one or two night stay. The garden and the interior rooms for the lobby and restaurant are spectacular examples of great architecture and great restoration. i've always found... More

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Edmonton, Canada
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here a few nights on arriving in Madrid. A boutique hotel just outside of the Center of the city but within easy walking distance to Puerto del Sol main square. Very good service and quiet grounds. The relaxing common areas are very inviting and outdoor bar and eating area comfortable. Did not get to use the pool. No time.

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San Antonio, Texas
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I started our two week visit to Spain by flying into Madrid and staying three days at the AC Santo Mauro. I choose this hotel because of the Trip Advisor info and because I could use Marriott points. In a sentence, we were treated like royalty. Our flight from the U.S. Arrived at 8:30 am, and we... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Ken M, First of all I would like to thank you the time taken to review us on TripAdvisor and also for choosing us while your stay in Madrid. Everything we do is aimed at providing an exceptional service and make your stay a memorable experience through small details. Our entire staff has the commitment to improve and meet... More

Arlington, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I vactioned here for 5 nights on points. The hotel is beautiful, and the location is great. The rooms are spacious and the bathrooms are perfect. It's a 10 minute walk to the hop-on/hop-off tour, restuarants, etc. It's a 20 minute walk to the Prado. The staff is great and very helpful. The continental breakfast is great.... More

Was this review helpful? Yes 1
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Brad M, First of all I would like to thank you for choosing us while your stay in Madrid and also for reviewing as on TripAdvisor. Your comments are very helpful for us in order to improve in our daily basis. Our entire staff has the commitment to improve and meet the Marriott International Hotels standards to make your... More

Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

What a great property! Location is perfect. Tucked away on a quite street, but only steps away from all the action. The staff was excellent! Very friendly, knowledgeable, and flexible. The high ceilings made this place feel very large. The rooms were spacious and well appointed. This is now my go to hotel in Madrid.

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General_Manager_HSM, Director General at AC Santo Mauro, An Autograph Collection, responded to this review

Dear LuvTravel96, Thank you very much for your sharing your thoughts and experiences at TripAdvisor. I also want to thank you for choosing us while your stay in Madrid. We are glad to know that you enjoyed your stay with us while your time in Madrid. It's always a pleasure having guests like you and read those positive impressions. Our... More

Santa Monica, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel in Madrid for one night. We checked in and were brought to a beautiful room. It was very large and felt more like an apartment. The hotel grounds are also beautiful and my husband and I enjoyed having a drink in their courtyard. The location is also great. I can't wait to have an excuse... More

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General_Manager_HSM, Director General at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Jillz1789, Thank you very much for your nice comments! They are very helpful for us in order to improve in our daily basis and also for other guests at the time of making their reservations. Our entire staff have the commitment of achieve and follow all the procedures regarding service, making each stay a memorable experience. Our special property... More

London, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Santo Mauro in Madrid is a wonderful haven in major city. With a beautiful garden that serves as bar and dining room in high summer and luxurious reception rooms for relaxing. The rooms and suites are tastefully appointed with space and all the facilities one requires from 5 star accommodation. The staff are helpful, efficient and friendly and will got... More

Was this review helpful? Yes 1
General_Manager_HSM, Director General at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Colin P, First of all I would like to thank you for choosing us during your stay in Madrid, once again, as the last summer; and also thank you for your review on the web. It's a pleasure for us having you at our property. You are a valued customer, you know our property very well, that's why guests... More

Oregon
Top Contributor
105 reviews 105 reviews
36 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed August 15, 2014

This property is situated in a quite neighborhood with a 3 block walk (8-10 min) to either the Metro or Bus. However we often walked downtown (20 min). When downstairs in the lobby and public sitting rooms It's like staying In a museum. Upstairs in the room it's a modern interior designers delight. The only complaint was that because all... More

Was this review helpful? Yes 1
General_Manager_HSM, Director General at AC Santo Mauro, An Autograph Collection, responded to this review

Dear JoeL22, First of all let me thank you very much for choosing us while your stay in Madrid and for reviewing us in TripAdvisor. For us is very important to have all the thoughts and impressions from our guests, with this procedure we can know what we can improve in our daily service; and also a good way to... More

Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 9, 2014

The hotel is really nice, the rooms are spacious and very nice modern decoration. Also very quiet. Unfortunately, we stayed here 4 nights 4 rooms, at an expensive rate, and the hotel charges for wifi, no complimentary water at the rooms also. At breakfast only 1 server and very rude because he had to take care alone of 8 or... More

Was this review helpful? Yes 3
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear JoseLK, Thank you very much for choosing us while your stay in Madrid and also for use TripAdvisor to share your thoughts. At this point, we would like to clarify that your demand does not correspond to what you have published here. You have stayed with your family for four nights in four rooms in 2 different stays. You... More

Morgan Hill, California
1 review
5 of 5 stars Reviewed August 8, 2014

Beautiful property, unique in every way, lovely rooms, outstanding service, gorgeous patio for breakfast. My only complaints were Marriott didn't allow us to use points (Marriott problem, not the hotels) and the breakfast service in the patio was sooooo slow we had to cut it short to avoid missing our flight. Make sure you allow for a 90 minute breakfast.... More

Was this review helpful? Yes
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear DCosta57, Thank you very much for review us on TripAdvisor; and also thank you for choosing us while your stay in Madrid. For us is always a pleasure to know our guests experiences in order to know how we can improve our service or our facilities. Thnak you for your comments regarding breakfast, we know that our breakfast takes... More

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Additional Information about AC Santo Mauro, An Autograph Collection

Address: 36, Zurbano Street, 28010 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Santo Mauro, An Autograph Collection 5*
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Also Known As:
Ac Santo Mauro, An Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid

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