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AC Santo Mauro, An Autograph Collection

5.0 of 5 36, Zurbano Street, 28010 Madrid, Spain
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AC Santo Mauro, An Autograph Collection
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AC Santo Mauro, An Autograph Collection
AC Santo Mauro, An Autograph Collection
AC Santo Mauro, An Autograph Collection
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204 reviews from our community

Traveler rating
    120
    45
    15
    17
    7
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32
94
17
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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amman
Top Contributor
65 reviews 65 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Very impressive European style hotel from the Marriott. This is by all means a very nice hotel complicated in its structure as it is only 2 floors and two old buildings but beautiful setup with distinguished service and rooms.

Was this review helpful? Yes 1
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear dureid, Thank you very much for your review at TripAdvisor and for chhosing us while your stay in Madrid. We are glad to know that your stay with us was satisfactory. Our team has the commitment about achieve our guest expectations and meet their needs in a proactive way every day. We are focused on make each stay a... More

Estepona, Spain
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came across this little gem by chance. Amazing!! Service and staff outstanding. Was in contact with the hotel before my arrival, had booked a junior suite and had explained it was my wife's birthday and that I would like some champagne on ice in the room. Not only was that there but we had been upgraded to a suite. Quite... More

Was this review helpful? Yes 1
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Nevgaffney, Thank you very much for choosing us while your stay in Madrid, and also thank you your review and positive comments to our property. We are always focused on giving an exceptional service and make each stay a memorable experience through small details. Our entire staff have the commitment of achieve and meet our service standards and provide... More

New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm a Marriott Platinum Elite member and who's traveled to many Marriotts internationally and this is by far one of my top properties I've ever stayed at. This converted old palace has great scenery and the service was amazing. The room was beautiful and very big. My room came with a complimentary breakfast (can't remember if this was because of... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear wjones21, Thank you very much for your comments and for choosing us while your stay in Madrid. I would like to thank you for you positive comments, we are glad to know that we achieve our guest expectations. For sure, as a platinum member of Marriott Rewards at our property you can enjoy complimentary continental breakfast and the arrival... More

Midlands
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here 1 night for business reasons and found it quite inconvenient. I would like to emphasise however that the staff were excellent, friendly and very professional but I genuinely hated the room I stayed in. I was in Room 101 on the first floor, and to the left you are greeted with a view of some bins. I... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear jdoe345, Thank you for sharing your experience at the AC Santo Mauro, Autograph Collection through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Marriott Rewards Silver member, your feedback will be shared with the team to continue... More

New York City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Wonderful staff who could not do enough, and arranged for all our explorations. Comfortable rooms and outstanding food. Very nice garden for lunch and drinks. The room we had was a combination of contemporary and architectural and well put together.

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear William C, Thank you for sharing your experience at the AC Santo Mauro, Autograph Collection through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to... More

Atlanta, Georgia
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Honestly I was expecting more from this beautiful last century house/Palace building. Looks like they added a second building and that's were I stayed. Marriott court yard has way better rooms than this building. So, if you go, make sure you stay in the main building. Good place to stay if you look to stay away from paparazzies or if... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Pablo D, First of all I would like to thank you for choosing us during your stay in Madrid and also for the time taken on reviewing us on TripAdvisor. We are glad to know that you enjoyed your stay. Regarding your comments of the buildings, the hotel is divided in three palaces and there are rooms in the... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

My wife and I had a wonderful experience at the Santo Mauro and felt welcomed as if it were our own home. The location of the hotel was both central and private; convenient yet intimate. There are several restaurants within 5 minutes walking distance, and the Metro stop was right around the corner with access to the entire city. The... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear CShrive, We want to highly appreciate your time in reviewing us on TripAdvisor and also choosing us while your stay in Madrid. We are glad to know that we achieve your expectations of the hotel and the service provided. We always have the purpose of meet and follow Marriott procedures in order to meet guest expectations. Our property has... More

Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located in the quiet, upscale Salamander neighborhood, where many embassies and desirable apartment buildings are, the hotel is not near many restaurants and a ways from most of the major attractions such as museums, plazas and shopping. The public rooms are all wonderful, something out of the Grand 19th century traditions. The rooms and furniture are more modern but very... More

Was this review helpful? Yes 1
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Ray S, Thank you very much for your review and also for choosing while your stay in Madrid. We want to thank you your positive comments; we are glad to know that we achieve your expectations. Our staff have the commitment of improve every day our daily basis in order to meet our guest expectations and continue also giving... More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 17, 2014

I've been staying at this hotel for a decade and i can't recommend it highly enough. The rooms are well appointed and even the small single rooms are spacious enough for a one or two night stay. The garden and the interior rooms for the lobby and restaurant are spectacular examples of great architecture and great restoration. i've always found... More

Was this review helpful? Yes
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Mr. Robert H, First of all I would like you to thank you for choosing us while your stay in Madrid and also for review us in the web. These comments are very helpful for us in order to improve in our service and daily basis. You are a valued customer, your loyalty with us during these years makes... More

Edmonton, Canada
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 11, 2014 via mobile

Stayed here a few nights on arriving in Madrid. A boutique hotel just outside of the Center of the city but within easy walking distance to Puerto del Sol main square. Very good service and quiet grounds. The relaxing common areas are very inviting and outdoor bar and eating area comfortable. Did not get to use the pool. No time.

Was this review helpful? Yes
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear RogerD272, Thank youy very much for your comments in TripAdvisor and also for choosing ou property while your stay in Madrid. Our guest feedback is very important for us, this is the way how we can imporve our service and daily basis. Our entire staff has the commitment of improve and meet our guest expectations making each stay a... More

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Additional Information about AC Santo Mauro, An Autograph Collection

Address: 36, Zurbano Street, 28010 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Santo Mauro, An Autograph Collection 5*
Number of rooms: 49
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Also Known As:
Ac Santo Mauro, An Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid

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