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All 458 Madrid hotels

AC Santo Mauro, An Autograph Collection

5.0 of 5 Hotel   |   Zurbano 36, 28010 Madrid, Spain
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80%
Ranked #70 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
bob s Charleston, South Carolina
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181 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Charleston, South Carolina
1 review
4 of 5 stars Reviewed 1 week ago

Lovely hotel in charming neighborhood with restaurants and carrefour express nearby. Front Desk (Miguel Angel and gentlemen working afternoon. Didn't get his name) and bell staff (Javier and Fernando) were wonderful. Excellent platinum treatment even though i was using points. Only slight difficulty was confirming late checkout but were able to confirm one of our rooms (we were leaving early... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear bob s, Thank you very much for choosing us while your stay in Madrid and for share your thoughts with other trough the web. It's a pleasure for us knowing that you enjoyed your stay with us. We always try to make each stay memorable through small details, which is our daily main aim from our asociates. Santo Mauro... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I would like to give the facility 5 stars and the staff even more! Truly nice and helpful and always there! We never tried the breakfast. At €33 that was on average what we spent on dinner including wine in southern Spain. It just wasn't worth the price for scrambled eggs and juice. Another annoying issue was that the so... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Jan B, First of all I would like to thank you for choosing us while your stay in Madrid, and also for the time taken to leave a review about your experience at our property. Thank you for your comments regarding our common areas and terrace. During summer season it becomes a really good place in Madrid, having a... More

Seattle, Washington
2 reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel at the end of June. The hotel has interesting, pretty spaces inside, including a library dinner room and romantic bar area. The outside breakfast terrace is lovely, beautifully landscaped and food is good, although it has street noise. The staff was very helpful and nice and even when we came back after midnight, they called... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear R&RX2, I want to thank you for your sharing your experience with others through TripAdvisor, and also for choosing us while your stay in Madrid. We are glad to know that your stay in our property was satisfactory. Our daily main aim is always to make each stay a unique experience through small details, taking advantage, as you said,... More

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is situated in a family palatial home in the center of Madrid (very good location) and fully renovated. The rooms are spacious, charming and impeccably clean: with a signature decor, this hotel certainly deserves its categorization as an Autograph Collection hotel. The staff is generally very professional and helpful, especially the porters and reception. I found it great... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear dfvital, First of all I want to thank you for choosing us during your stay in Madrid, also for sharing your experience with others through TripAdvisor. We are delighted to know that your stay with us was satisfactory. Everything we do is aimed to providing an excelent service through smal details which make each stay a memorable experience, according... More

New York, NY
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am a Marriott person and stayed at this lovely hotel in a quiet section of Madrid that is only a 5 minute walk to shopping and restaurants; if you are looking for the middle of the city this is not the right place. This was my first stay at an AC and it was delightful. I arrived early (around... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear NYC10023_88, First of all I want to thank you your review on TripAdvisor, you comments are very helpful for us and for other guests who are looking for a review or an idea before making their reservation. It is a pleasure for us to know that you enjoyed your stay with us. Specially in this season, it's a great... More

Chicago
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are regular guests at Marriott properties and this was one of the best. We stayed in a separate building in the complex that has a stately central staircase and atrium. The room was a large bedroom with very large bathroom and separate shower room. It was very quiet and in a very pleasant neighborhood away from the noise of... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Philontheroad, First of all I would like you to thank you for choosing us while your stay in Madrid. Also we want to thank you the time taken to review us. Your comments are very helpful for us in order to improve and also for other guests helping them before making their reservation. We are delighted that your stay... More

Kimberly, Idaho
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 22, 2014

Madrid was our first stop on a 14 day European vacation. We picked it because it was a Marriott, but to our surprise it was extraordinary! It was in a quiet neighborhood, Madrid is so massive, that we didn't mind needing to take a taxi where we wanted to go. We felt like we were in our own mansion! Our... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Sjane74, Thank you very much for choosing us during your stay in Madrid. I also want to thank you for the time taken to review us. We are delighted hearing that you stay at Santo Mauro Hotel was great. Our main aim is always to make each stay a memorable experience through small details. Our property has the perfect... More

Monterey, California
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 21, 2014

The property is absolutely beautiful and full of history and charm. The location is perfect and the front desk staff was very helpful. The only downside was that a diet soda, coffee, or tea was 8 euros and breakfast was unreasonably high.

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Kris755, Thank you very much for choosing us while your stay in Madrid and also for your comments. As you may know, our guest's comments help us in order to improve in our daily service. Our entire staff have the commitment to improve and meet our best service standards. We hope you have enjoyed your stay with us. Hope... More

Simsbury, Connecticut
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 16, 2014

Stayed in Dec 2013 in a Junior suite. It was a large duplex with great space. Everyone was great and very attentive. It is a nice walk to Parque del Retiro and the museum triangle. Madrid has great restaurants and a great walking city. This hotel can we a good launching point to explore Madrid. Only complaint is breakfast was... More

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General_Manager_HSM, Director General at AC Santo Mauro, An Autograph Collection, responded to this review

Dear TVMD, Thank you very much for your comments and for share your thoughts with others on TripAdvisor. Your comments are very helpful for us in order to continue improving on our service and also for future guests who want to know more about the hotel prior to their arrival. We want to thank you your nice comments to our... More

new york
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

This was a fabulous property!! The design of the historic common rooms were so impressive I asked for the designers contact info for a NYC project I am working on. It's located within walking distance to everything, but you will need walking shoes. We had a suite that was well kitted out and we were very pleased with the room... More

Was this review helpful? Yes 1
General_Manager_HSM, Director General at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Allegriaa, I want to thank you very much for sharing your thoughts and experiences at our hotel, with others at TripAdvisor. As you may know, our guest comments are very helpful for us in order to improve in our daily basis and continue providing the best service through small details. We are delighted that your stay at our property... More

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Additional Information about AC Santo Mauro, An Autograph Collection

Address: Zurbano 36, 28010 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Santo Mauro, An Autograph Collection 5*
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Also Known As:
Ac Santo Mauro, An Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style
#50 Luxury Hotel in Madrid #51 Business Hotel in Madrid #63 Romantic Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Housed in the former residence of the Duke of Santo Mauro, an influential member of Madrid society at that time, the hotel consists of three buildings surrounded by a magnificient garden that makes it an oasis in the heart of Madrid.Located in the exclusive area of Chamberí, surrounded by palaces of time, the Hotel is located next to the main shopping area of the city, the financial area and major tourist attractions. It has been demanded as destination for business and leisure travelers for over 3 decades.The Santo Mauro hotel has 49 unique rooms, customized to the smallest detail that will make the experience of staying in a palace accompanied by a personalized service tailored to each client.The former ballrooms are now part of the lobby in which each room has its unique style as the Red Room Decorating Frenchified, the Chinese Room with a collection of oriental pieces and Chivas art deco bar to enjoy a variety of gin and tonics or cocktails. Following the orders of the Duke of Santo Mauro, this palace, dating from the end of the 19th century, was built by the architect Louis Legrand. Located in the heart of the Madrilian district of Chamber and very close to the Paseo de la Castellana. ... more   less 
Number of rooms
49

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