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All 456 Madrid hotels

AC Santo Mauro, An Autograph Collection

5.0 of 5 Hotel   |   Zurbano 36, 28010 Madrid, Spain
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AC Santo Mauro, An Autograph Collection

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78%
Ranked #117 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
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142 people have reviewed this hotel

Traveler rating
    80
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    12
    15
    6
See reviews for
18
69
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19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

I am a frequent traveler (weekly) due to my career as a financial services consultant. I have had some great and not s great hotel experiences. As early as 2 weeks before my arrival, I received first class service from the team at AC Santo Mauro to include Virtual Concierge to request upgrades and special services upon my arrival and... More

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Guest_Relations_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear CAM1906, First of all thank you very much for sharing your thoughts with others on TripAdvisor. We are delighted that your stay with us during your stay in Madrid was an amazing experience. Our priority is always to meet guest expectations and be proactive with you, that's why we created this new tool "Virtual Concierge" and made those itineraries... More

Louisville, Kentucky
1 review
5 of 5 stars Reviewed 2 weeks ago

We loved our stay in the AC Santo Mauro. It is a boutique hotel with impeccable service, beautiful rooms, excellent location. We highly recommend staying in this hotel. The breakfast in the Library Room was exquisite. We had a drink at the bar with the Marble statue of a Spanish King. Delightful stay, friendly service, especially Javier and Adriana, beautiful,... More

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Guest_Relations_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear NChicani, Thank you very much for your review on TripAdvisor and for sharing your experience and thoughts with others. It's a pleasure for us to know that you enjoyed your time with us while your stay in Madrid. Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We arrived very weary from our flight from Newark to Madrid very early Sunday am. We were told our room was not ready(we were prepared for that) and that it would be ready shortly after noon. We took showers and changed in the fitness room and went on our way exploring Madrid, despite our exhaustion. We arrived back at the... More

Was this review helpful? Yes 1
Guest_Relations_HSM, Director de Relaciones con Clientes at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Jack R, As per the several e mails sent you; we would like to clarify that your demand does not correspond to what you have published here. We are very sorry to hear that you had this poor impression about us, but we have to mention what we offered to you: When requested to be honour -after leaving the... More

tel aviv
Contributor
13 reviews 13 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed in the hotel for two nights during March 22nd to March 24. Nice hotel great room. We had 2 junior suits. Is it to much to have complementary water in the room? Is it too much to ask for free Wi Fi? The team in the reception is very nice. However they continually answer: “ it is management... More

Was this review helpful? Yes 1
Guest_Relations_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear mi b, First of all I would like to thank you for choosing us while your stay in Madrid recently. As well as the time taken to write this review about your experience at Santo Mauro Hotel. It is always a pleasure for us to receive our guests comments. Your comments are very useful for us in order to... More

Mars, Pennsylvania
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 12, 2014

This is the worst hotel in the world among all hotels i have ever stayed. 1. This hotel never recognizes you as a platinum member of Marriotte. They ignore all of your reasonable requests by simply telling you: Sorry, this could not be possible. We cannot do it. 2. The man in reception is an idiot and desperately helpless. When... More

Was this review helpful? Yes 4
Guest_Relations_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Mathilde T, Thank you for your comments on the web. Regarding this situation you explain on you review, as you know, we dealed with it through our Customer Care Department during last month. We are very sorry to hear that your stay with us was not satisfactory at all and we appreciate guest comments to improve our service standards.... More

Lake Forest, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 4, 2014

I stayed at this Hotel in August 2013. The hotel itself is very beautiful. In its past life this property was a residence for royalty. The hotel is very pretty and laid out quite nicely. It has a very nice courtyard which housed its own bicycles that are available to guests. I wished I had had a chance to use... More

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Guest_Relations_HSM, Guest Relations Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Andrewatgcredit, Thank you very much for your review! It's a pleasure for us having good comments as yours, we always intend to make each stay unique through small details. We are glad to hear that your stay with us was satisfactory and you enjoyed our gardens and common areas. We invite you to stay with us the next time... More

Leeds, United Kingdom
1 review
5 of 5 stars Reviewed March 3, 2014

This hotel is an absolute gem, delivering a fantastic experience. Superb accomodation, wonderful relaxed atmosphere and staff who know when to be attentive. A great base for whatever you are doing in Madrid.

Was this review helpful? Yes
Guest_Relations_HSM, Guest Relations Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Gary M, Thank you very much for your review! it's very helpful for us and for other future guests share all your thoughts in Tripadvisor. Our aim is always to make your stay a unique experience through small details. We are glad to know that your stay with us was great! Thank you! Have a great day! The Santo... More

Palm Beach, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 21, 2014

My husband and I stayed at AC Santo Mauro and could not have enjoyed our stay more! The hotel is absolutely beautiful with every room decorated perfectly. Upon arrival we instantly fell in love with the hotel. The staff were all very accommodating and pleasant. Our room was located in the second building in a corner room on the second... More

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Guest_Relations_HSM, Guest Relations Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Mackenzie L, First of all thank you so much for sharing your thoughts with others trough the web, and thank you for choosing our hotel while your stay in the city. It is a pleasure for us knowing that your stay with us was great. It was also a pleasure for us having you at our hotel. We encourage... More

Scottsdale, Arizona
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 11, 2014

Where to begin....this used to be a palace, & it is far more beautiful that I could even put into words! The rooms are huge, exquisitely furnished, service is top notch, food is excellent...honestly if my Spanish was better, I might move it!! It's a bit of a hike to the main attractions, but if you aren't up for the... More

Was this review helpful? Yes
Guest_Relations_HSM, Guest Relations Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear TravelerM, First of all thank you so much for sharing your comments with others trough Tripadvisor, and thank you for choosing our hotel while your time in Madrid. It is a pleasure for us knowing that your stay with us was great. It was also a pleasure for us having you at our hotel. We encourage you to visit... More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2013

Lovely hotel. Large room, very comfortable rooms and nice public space. Easy to walk to the sights but in a quiet residential area. The staff was very pleasant and helpful. The outdoor terraces must be lovely in warmer weather. We did not eat at the hotel...breakfast was very expensive. Our only complaint was lack of free wifi in rooms.

Was this review helpful? Yes 1
Guest_Relations_HSM, Director de Relaciones con Clientes at AC Santo Mauro, An Autograph Collection, responded to this review

Dear 212ellennyc, Greetings from Madrid! Thank you very much for the time taken on sharing your experiences at our hotel with others!! Your comments are very useful for us to improve in our daily basis. We are glad to hear that your time with us was good. It's a pleasure for us make each stay different through small details. Once... More

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Additional Information about AC Santo Mauro, An Autograph Collection

Also Known As:
Ac Santo Mauro, An Autograph Collection Hotel Madrid
Ac Santo Mauro, An Autograph Collection Hotel
Ac Hotels Madrid
Ac Hotel Madrid
Address: Zurbano 36, 28010 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#8 Romantic Hotel in Madrid
#70 Luxury Hotel in Madrid
#83 Business Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Santo Mauro, An Autograph Collection 5*
Official Description (provided by the hotel):
Housed in the former residence of the Duke of Santo Mauro, an influential member of Madrid society at that time, the hotel consists of three buildings surrounded by a magnificient garden that makes it an oasis in the heart of Madrid.Located in the exclusive area of Chamberí, surrounded by palaces of time, the Hotel is located next to the main shopping area of the city, the financial area and major tourist attractions. It has been demanded as destination for business and leisure travelers for over 3 decades.The Santo Mauro hotel has 49 unique rooms, customized to the smallest detail that will make the experience of staying in a palace accompanied by a personalized service tailored to each client.The former ballrooms are now part of the lobby in which each room has its unique style as the Red Room Decorating Frenchified, the Chinese Room with a collection of oriental pieces and Chivas art deco bar to enjoy a variety of gin and tonics or cocktails. Following the orders of the Duke of Santo Mauro, this palace, dating from the end of the 19th century, was built by the architect Louis Legrand. Located in the heart of the Madrilian district of Chamber and very close to the Paseo de la Castellana. ... more   less 
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