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All 458 Madrid hotels

AC Santo Mauro, An Autograph Collection

5.0 of 5 Hotel   |   36, Zurbano Street, 28010 Madrid, Spain
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81%
Ranked #55 of 458 hotels in Madrid
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 1 week ago
LuvTravel96 Indianapolis, Indiana
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191 people have reviewed this hotel

Traveler rating
    112
    41
    15
    16
    7
See reviews for
30
88
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24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

What a great property! Location is perfect. Tucked away on a quite street, but only steps away from all the action. The staff was excellent! Very friendly, knowledgeable, and flexible. The high ceilings made this place feel very large. The rooms were spacious and well appointed. This is now my go to hotel in Madrid.

Was this review helpful? Yes
Santa Monica, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel in Madrid for one night. We checked in and were brought to a beautiful room. It was very large and felt more like an apartment. The hotel grounds are also beautiful and my husband and I enjoyed having a drink in their courtyard. The location is also great. I can't wait to have an excuse... More

Was this review helpful? Yes
General_Manager_HSM, Director General at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Jillz1789, Thank you very much for your nice comments! They are very helpful for us in order to improve in our daily basis and also for other guests at the time of making their reservations. Our entire staff have the commitment of achieve and follow all the procedures regarding service, making each stay a memorable experience. Our special property... More

London, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Santo Mauro in Madrid is a wonderful haven in major city. With a beautiful garden that serves as bar and dining room in high summer and luxurious reception rooms for relaxing. The rooms and suites are tastefully appointed with space and all the facilities one requires from 5 star accommodation. The staff are helpful, efficient and friendly and will got... More

Was this review helpful? Yes 1
General_Manager_HSM, Director General at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Colin P, First of all I would like to thank you for choosing us during your stay in Madrid, once again, as the last summer; and also thank you for your review on the web. It's a pleasure for us having you at our property. You are a valued customer, you know our property very well, that's why guests... More

Oregon
Top Contributor
102 reviews 102 reviews
35 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property is situated in a quite neighborhood with a 3 block walk (8-10 min) to either the Metro or Bus. However we often walked downtown (20 min). When downstairs in the lobby and public sitting rooms It's like staying In a museum. Upstairs in the room it's a modern interior designers delight. The only complaint was that because all... More

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General_Manager_HSM, Director General at AC Santo Mauro, An Autograph Collection, responded to this review

Dear JoeL22, First of all let me thank you very much for choosing us while your stay in Madrid and for reviewing us in TripAdvisor. For us is very important to have all the thoughts and impressions from our guests, with this procedure we can know what we can improve in our daily service; and also a good way to... More

Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is really nice, the rooms are spacious and very nice modern decoration. Also very quiet. Unfortunately, we stayed here 4 nights 4 rooms, at an expensive rate, and the hotel charges for wifi, no complimentary water at the rooms also. At breakfast only 1 server and very rude because he had to take care alone of 8 or... More

Was this review helpful? Yes 1
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear JoseLK, Thank you very much for choosing us while your stay in Madrid and also for use TripAdvisor to share your thoughts. At this point, we would like to clarify that your demand does not correspond to what you have published here. You have stayed with your family for four nights in four rooms in 2 different stays. You... More

Morgan Hill, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Beautiful property, unique in every way, lovely rooms, outstanding service, gorgeous patio for breakfast. My only complaints were Marriott didn't allow us to use points (Marriott problem, not the hotels) and the breakfast service in the patio was sooooo slow we had to cut it short to avoid missing our flight. Make sure you allow for a 90 minute breakfast.... More

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear DCosta57, Thank you very much for review us on TripAdvisor; and also thank you for choosing us while your stay in Madrid. For us is always a pleasure to know our guests experiences in order to know how we can improve our service or our facilities. Thnak you for your comments regarding breakfast, we know that our breakfast takes... More

Windham, New Hampshire
1 review
5 of 5 stars Reviewed 4 weeks ago

we enjoyed our stay, the service was great, the decor was perfect. the rooms were so clean and very large. Would highly reccomend the hotel. The only drawback was that you had to take a taxi to be close to the historical part of the city. But the staff and hotel decor made up the difference.

Was this review helpful? Yes
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Donna K, First of all I would like to thank you for choosing our Property while your stay in Madrid and for sharing your experience with others in TripAdvisor. For us is always a pleasure to know that we achieved our guest expectations. Our entire staff has the commitment to improve and mantain every day our level of service... More

Anaheim Hills, California
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Santo Mauro for 4 nights and enjoyed every minute (except maybe when we had to pay 33 Euro for breakfast). The rooms were very comfortable and roomy, the service was excellent and we truly enjoyed our stay. Overall - a top-notch hotel that is definitely worth a stay when in Madrid.

Was this review helpful? Yes
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Loofie G, First of all I would like to thank you for choosing us while your stay in Madrid and for the time taking to review us on TripAdvisor. For us these comments are very helpful in order to improve in our daily basis and also for our future guests, that for sure these comments help them to know... More

Charleston, South Carolina
1 review
4 of 5 stars Reviewed July 20, 2014

Lovely hotel in charming neighborhood with restaurants and carrefour express nearby. Front Desk (Miguel Angel and gentlemen working afternoon. Didn't get his name) and bell staff (Javier and Fernando) were wonderful. Excellent platinum treatment even though i was using points. Only slight difficulty was confirming late checkout but were able to confirm one of our rooms (we were leaving early... More

Was this review helpful? Yes
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear bob s, Thank you very much for choosing us while your stay in Madrid and for share your thoughts with other trough the web. It's a pleasure for us knowing that you enjoyed your stay with us. We always try to make each stay memorable through small details, which is our daily main aim from our asociates. Santo Mauro... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 13, 2014

I would like to give the facility 5 stars and the staff even more! Truly nice and helpful and always there! We never tried the breakfast. At €33 that was on average what we spent on dinner including wine in southern Spain. It just wasn't worth the price for scrambled eggs and juice. Another annoying issue was that the so... More

Was this review helpful? Yes 1
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Jan B, First of all I would like to thank you for choosing us while your stay in Madrid, and also for the time taken to leave a review about your experience at our property. Thank you for your comments regarding our common areas and terrace. During summer season it becomes a really good place in Madrid, having a... More

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Additional Information about AC Santo Mauro, An Autograph Collection

Address: 36, Zurbano Street, 28010 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Santo Mauro, An Autograph Collection 5*
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Also Known As:
Ac Santo Mauro, An Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid

119 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style
#8 Green Hotel in Madrid #39 Luxury Hotel in Madrid #52 Family Hotel in Madrid #56 Business Hotel in Madrid #57 Romantic Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Housed in the former residence of the Duke of Santo Mauro, an influential member of Madrid society at that time. The hotel consists of three buildings surrounded by a magnificient garden that makes it an oasis in the heart of Madrid. Located in the exclusive area of Chamberi, surrounded by palaces of time, the Hotel is located next to the main shopping area of the city, the financial area and major tourist attractions. It has been demanded as destination for business and leisure travelers for over 3 decades.The Santo Mauro hotel has 49 unique rooms, customized to the smallest detail that will make the experience of staying in a palace accompanied by a personalized service tailored to each guest.The former ballrooms are now part of the lobby in which each room has its unique style as the Red Room Decorating Frenchified, the Chinese Room with a collection of oriental pieces and Chivas art deco bar to enjoy a variety of gin and tonics or cocktails. Following the orders of the Duke of Santo Mauro, this palace, dating from the end of the 19th century, was built by the architect Louis Legrand. Located in the heart of the Madrilian district of Chamber and very close to the Paseo de la Castellana. ... more   less 
Number of rooms
49

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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