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AC Santo Mauro, An Autograph Collection

#59 of 454 Hotels in Madrid
Certificate of Excellence
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36, Zurbano Street, 28010 Madrid, Spain
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AC Santo Mauro, An Autograph Collection
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242 Reviews from our TripAdvisor Community

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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

Could not give 4.5. I had stayed in the hotel on business 17 years ago and had the chance to be accommodated in one of the suites in the old stables. I decided to go back there with my wife and was not in any way disappointed. It is a little piece of heaven close to everything in Madrid. The... More 

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Leesburg, Virginia
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This review is long overdue- I meant to write it as soon as we returned from Spain but time has gotten away from me. The hotel is a 10- it has charm, character, fantastic staff, good food and a great location. If you want to be in the center of the city, this is not the hotel for you. If... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Loved this hotel. Good location. Courtyard was cool and had a very relaxed atmosphere. The hotel upgraded us to a superior room. Largest room I've had in Europe. A great day of rest sitting in the courtyard. Taxis were always ready at the front and the staff was attentive and professional. We will return.

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Contributor
16 reviews 16 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed our stay! The room was fabulous - great sitting area & huge by European standards. The bed was fantastic & very comfortable. We liked the neighborhood - easy to get to tourist attractions & also neat areas that were less touristy

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San Diego, California
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a lovely hotel slightly off the beaten path (but close to the metro). The rooms are nice but as others have commented the property has an awkward layout. We were in the adjoining building and didn't mind walking through the pretty courtyard each day but if you are carrying a lot it's a bit of a hassle. The... More 

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear customer, Thank you for taking the time to share your recent experience at the AC Santo Mauro, Autograph Collection with us. As a valued customer, I was disappointed to hear about your experience in our property. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you... More 

Long Island, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful property. Rooms were great and staff was very helpful. There is about a 5-10 minute walk to the metro so if you want to be in the heart of the activity this may not be the place for you. NY Times had a very nice comment on this place in an April 2015 travel section. Would happily stay there... More 

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McLean, Virginia
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for 2 nights using Marriott points. I will start out saying this is a stunningly beautiful property that has somewhat of an awkward layout. We had a room in a separate building from the lobby that was gorgeous, but the elevator did not quite reach the floor level at times and if you were not... More 

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Poole, United Kingdom
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just one night sadly but the Santo Mauro has it all . Classic charm but ultra modern rooms with all the amenities imaginable and a wonderful night's sleep followed by a splendid breakfast . First class all the way .

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Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed May 26, 2015

For the same price I should have stayed at the Ritz Carlton. There were really long waits for drinks that I ordered, the sauna was out of order and gym disappointing. My wife said it was the type of place her parents might have stayed at and I agree. At $500 a night it left a lot to be desired.

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Newark, New Jersey
Top Contributor
228 reviews 228 reviews
66 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed May 5, 2015

We were booked in a junior suite overlooking the gardens. It was of ample size and included breakfast. This hotel is an oasis in Madrid. The gardens is what makes it outstanding. You can relax here after a day of touring and it so wonderful. The bed was very comfortable and the bathroom of good size too. Make sure your... More 

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Neighborhood Profile
Chamberi
Multi-story residential buildings decorated with ornate balconies line the traditional, quiet, and pretty streets of Chamberí. Humble storefronts and neighborhood taverns are scattered across the lower levels down every block, and here and there, there's a cluster of tables on the sidewalk. It isn't ever crowded, but people are always out, poking into the tiny bakeries, hardware stores, and tobacco shops, or ducking into a bright, unadorned cerveceria to have a coffee or beer by the bar, flip through the paper, and check the sports score. The round Plaza Olavide, where the fairly regular network of streets breaks form, is among the most green and lively spots. Restaurants line its circumference and sought-after outdoor tables fill the center of the plaza, where people relax to the sounds of kids playing and street musicians' tunes.
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