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AC Santo Mauro, An Autograph Collection

#62 of 453 Hotels in Madrid
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36, Zurbano Street, 28010 Madrid, Spain
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AC Santo Mauro, An Autograph Collection
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251 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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  • German first
  • Italian first
  • Portuguese first
  • Russian first
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    (43)
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Sintra, Portugal
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The AC Santo Mauro was a perfect spot for my family. The property is meticulously maintained and the staff was very friendly and helpful. The continental breakfast is not worth the value so stir clear of that. The property is located in a beautiful neighborhood and one can easily walk into the city, which we did. It would have been... More 

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london
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

We spent 2 nights in this hotel. Room was a ground floor one, opening onto the courtyard. It was modern, clean, airy and beautiful. Staff were helpful and always there to help, if you should need them (eg to help print off a boarding pass, or to get you ice for your partner's broken toe!). Breakfast is served outside it... More 

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Hannover, Germany
Level Contributor
12 reviews
9 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

If you do not get a suite, it is very disappointing. Kind of basement room, modern, but only a door to the inner yard, no window, so you have to close the door and curtain. The Restaurant is very good, but afternoon tea is not in their Repertoire (Darjeeling? What? We have black or herbal tea). The breakfast Location is... More 

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear customer, Thank you for taking the time to inform us on Tripadvisors website about your recent stay at the AC Santo Mauro, Autograph Collection. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. The hotel AC Santo Mauro is a 19th century palace... More 

charlotte
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The bed and breakfast feel was cute. The breakfast outside was nice. The location is good too. However, don't plan to stay there for resting. I was shocked by how much they have not invested in sound proofing this old place. You can literally hear every action from your room. In the hotel and on the street. I kept looking... More 

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear customer, Thank you for taking the time to share your recent experience at the AC Santo Mauro, Autograph Collection with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time... More 

Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a Marriott member we were upgraded to a suite. The staff was very helpful in getting us reservations and helping with directions. Hotel is located within walking distance to restaurants, shopping and transportation.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Could not give 4.5. I had stayed in the hotel on business 17 years ago and had the chance to be accommodated in one of the suites in the old stables. I decided to go back there with my wife and was not in any way disappointed. It is a little piece of heaven close to everything in Madrid. The... More 

Was this review helpful? Yes 1
Leesburg, Virginia
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 25, 2015

This review is long overdue- I meant to write it as soon as we returned from Spain but time has gotten away from me. The hotel is a 10- it has charm, character, fantastic staff, good food and a great location. If you want to be in the center of the city, this is not the hotel for you. If... More 

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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 21, 2015 via mobile

Loved this hotel. Good location. Courtyard was cool and had a very relaxed atmosphere. The hotel upgraded us to a superior room. Largest room I've had in Europe. A great day of rest sitting in the courtyard. Taxis were always ready at the front and the staff was attentive and professional. We will return.

Was this review helpful? Yes 2
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 12, 2015

Really enjoyed our stay! The room was fabulous - great sitting area & huge by European standards. The bed was fantastic & very comfortable. We liked the neighborhood - easy to get to tourist attractions & also neat areas that were less touristy

Was this review helpful? Yes 1
San Diego, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 7, 2015

This is a lovely hotel slightly off the beaten path (but close to the metro). The rooms are nice but as others have commented the property has an awkward layout. We were in the adjoining building and didn't mind walking through the pretty courtyard each day but if you are carrying a lot it's a bit of a hassle. The... More 

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear customer, Thank you for taking the time to share your recent experience at the AC Santo Mauro, Autograph Collection with us. As a valued customer, I was disappointed to hear about your experience in our property. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you... More 

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Staying in Chamberi

Neighborhood Profile
Chamberi
Multi-story residential buildings decorated with ornate balconies line the traditional, quiet, and pretty streets of Chamberí. Humble storefronts and neighborhood taverns are scattered across the lower levels down every block, and here and there, there's a cluster of tables on the sidewalk. It isn't ever crowded, but people are always out, poking into the tiny bakeries, hardware stores, and tobacco shops, or ducking into a bright, unadorned cerveceria to have a coffee or beer by the bar, flip through the paper, and check the sports score. The round Plaza Olavide, where the fairly regular network of streets breaks form, is among the most green and lively spots. Restaurants line its circumference and sought-after outdoor tables fill the center of the plaza, where people relax to the sounds of kids playing and street musicians' tunes.
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