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AC Santo Mauro, An Autograph Collection

5.0 of 5 36, Zurbano Street, 28010 Madrid, Spain
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AC Santo Mauro, An Autograph Collection
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AC Santo Mauro, An Autograph Collection
AC Santo Mauro, An Autograph Collection
AC Santo Mauro, An Autograph Collection
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212 reviews from our community

Traveler rating
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33
100
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27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Katonah, New York
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am a huge fan of Marriott Hotels, especially in the US. The AC Santo Mauro does not look nor feel like your typical Marriott property which is why this hotel is special. We thoroughly enjoyed our stay for a week in Madrid. It is convenient enough to the metro (about a 5 to 10 minute walk) but remote enough... More 

Was this review helpful? Yes 1
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The moment you walk into this luxurious yet intimate hotel you feel special. It's like when you try on a brand new bespoke suit that fits perfectly - you feel good about yourself. The foyer is elegant. The rooms are spacious. The service is attentive, helpful, efficient and warm Highly recommended.

Was this review helpful? Yes 1
Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at the AC Santo Mauro during an anniversary trip across Europe. The hotel and grounds are exceptionally beautiful and well maintained. The desk staff is very helpful (Carlos and Hailey are excellent), and even though we speak Spanish, they were fluent in English as well. The rooms were spacious and very comfortable. Great views of the street below from... More 

Was this review helpful? Yes 2
Contributor
18 reviews 18 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Beautifully updated without loss of old world charm. Perfect location for our stay. The room had two balconies overlooking the hotel garden, a table & refrigerator area - the Nespresso machine was a plus, and a gorgeous sitting area complete with books and supply of current magazines. Creaky old floors, street noise, and lobby noise made sleep difficult at times;... More 

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Santa Clarita, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 4, 2014

With the AC collection in the hands of Marriott what could be better. This hotel has charm galore. With only 49 rooms it was always quiet and having been a Duke's residence the ornate styling makes for a great tour of the property. Staff and service are outstanding. Room was comfortable, up to date and quiet. Shutters on the windows... More 

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Citytraveler3636, First of all I would like you to thank you for the time taken to write this review and also for choosing us while your time in Madrid. Your comments are very useful for us in order to improve in daily basis our service and facilities and to adapt to our guest expectations. Our entire staff has the... More 

amman
Top Contributor
71 reviews 71 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 12, 2014

Very impressive European style hotel from the Marriott. This is by all means a very nice hotel complicated in its structure as it is only 2 floors and two old buildings but beautiful setup with distinguished service and rooms.

Was this review helpful? Yes 1
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear dureid, Thank you very much for your review at TripAdvisor and for chhosing us while your stay in Madrid. We are glad to know that your stay with us was satisfactory. Our team has the commitment about achieve our guest expectations and meet their needs in a proactive way every day. We are focused on make each stay a... More 

Estepona, Spain
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 11, 2014

Came across this little gem by chance. Amazing!! Service and staff outstanding. Was in contact with the hotel before my arrival, had booked a junior suite and had explained it was my wife's birthday and that I would like some champagne on ice in the room. Not only was that there but we had been upgraded to a suite. Quite... More 

Was this review helpful? Yes 1
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear Nevgaffney, Thank you very much for choosing us while your stay in Madrid, and also thank you your review and positive comments to our property. We are always focused on giving an exceptional service and make each stay a memorable experience through small details. Our entire staff have the commitment of achieve and meet our service standards and provide... More 

New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 7, 2014

I'm a Marriott Platinum Elite member and who's traveled to many Marriotts internationally and this is by far one of my top properties I've ever stayed at. This converted old palace has great scenery and the service was amazing. The room was beautiful and very big. My room came with a complimentary breakfast (can't remember if this was because of... More 

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear wjones21, Thank you very much for your comments and for choosing us while your stay in Madrid. I would like to thank you for you positive comments, we are glad to know that we achieve our guest expectations. For sure, as a platinum member of Marriott Rewards at our property you can enjoy complimentary continental breakfast and the arrival... More 

Midlands
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 6, 2014

I stayed here 1 night for business reasons and found it quite inconvenient. I would like to emphasise however that the staff were excellent, friendly and very professional but I genuinely hated the room I stayed in. I was in Room 101 on the first floor, and to the left you are greeted with a view of some bins. I... More 

Was this review helpful? Yes 1
General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear jdoe345, Thank you for sharing your experience at the AC Santo Mauro, Autograph Collection through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Marriott Rewards Silver member, your feedback will be shared with the team to continue... More 

New York City, New York
2 reviews
5 of 5 stars Reviewed October 4, 2014

Wonderful staff who could not do enough, and arranged for all our explorations. Comfortable rooms and outstanding food. Very nice garden for lunch and drinks. The room we had was a combination of contemporary and architectural and well put together.

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General_Manager_HSM, General Manager at AC Santo Mauro, An Autograph Collection, responded to this review

Dear William C, Thank you for sharing your experience at the AC Santo Mauro, Autograph Collection through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to... More 

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Additional Information about AC Santo Mauro, An Autograph Collection

Address: 36, Zurbano Street, 28010 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Santo Mauro, An Autograph Collection 5*
Number of rooms: 49
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Also Known As:
Ac Santo Mauro, An Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid
Hotel Style:
#8 Green Hotel in Madrid
#33 Luxury Hotel in Madrid
#38 Romantic Hotel in Madrid
#61 Family Hotel in Madrid
#73 Business Hotel in Madrid

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