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Hotel Ritz by Belmond

5.0 of 5 Plaza de la Lealtad 5, 28014 Madrid, Spain
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Certificate of Excellence 2014
Hotel Ritz by Belmond
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Hotel Ritz by Belmond
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848 reviews from our community

Traveler rating
    548
    187
    61
    31
    21
See reviews for
165
368
49
114
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Stayed there for 2 nights. The property is well maintained and gives a sense of history and old school luxury. The room is in classic style with balcony of open view. Had dinner and breakfast there, both meals are great. The service is also very good

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Sarasota, FL
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A great place to stay. Historic 1910 original Ritz Hotel that has been well maintained but still exudes the elegance and charm of its period. Great location ( near train station) within walking distance of the Madrid highlights. Excellent and neat staff extremely attentive to their guests. Most definitely a Five Star hotel.

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1 review
5 of 5 stars Reviewed 1 week ago

Good in all above . Absolutely 5 star in terms of everything except some of the toilet in the room too small. Gym area shall expand their area & equipment. Great environment, if we rate as sense of food 1)smell 2)color 3)taste All are above average Good for business & as well as holding events nor functions. Supportive front desk... More 

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Omaha Ne
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was everything one should expect from a five star rated hotel. It has a classic old time formality without being stodgy or pretentious. The staff was professional and very friendly. Even the housekeeping staff was very courteous. The location of the hotel was ideal. We had a king sized room with a view of the Prada Museum and... More 

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Paraty
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We decided to treat ourselves to a glass of champagne in this wonderful hotel. We had thought we would get the cheapest champagne - Laurent Perrier at 18 euros a glass. The waitress brought us what she said was the house champagne - might have been cheaper??!! No ... when the bill came, we were charged 29 euros a glass!!... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What stands out at this hotel is the genuine, personal service offered by the staff. It is outstanding. Not only are they well trained but it is obvious they enjoy their roles. I was impressed at just how content all the staff were, from the receptionist to the housekeeper. This makes for a very contented guest! Rooms are large, beautifully... More 

Review collected in partnership with this hotel

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London, UK
Top Contributor
73 reviews 73 reviews
63 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I like classic hotels with great service. Over the years I thought these hotels are replaced by sealed, charmless units with mood lighting and over complicated bathroom tabs. Well, I was wrong. These great hotels still exists and the Ritz in Madrid is for sure one off them. From the moment our taxi arrived to final farewell, the experience was... More 

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HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Pro-Flyer, Greetings from Madrid and thank you very much for choosing hotel Ritz Madrid for your stay in town. Your words definitely represent the best reward our team can receive as they show that we truly achieved to fulfill and exceed your expectation, creating memorable experiences. On behalf of the entire team, I look forward to welcoming you back... More 

Valley Forge, Pennsylvania
Contributor
14 reviews 14 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I haven't stayed at the Ritz since 2007. I was back in November for 3 nights, the 11th thru 13th, the service was excellent. I don't know of another hotel with such charm not to mention the tentative expert staff. The housekeeping is excellent, dining and bar service is unequaled and the concierge staff is excellent-always friendly warm sincere staff... More 

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HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Robert, Greetings from Madrid and thank you very much for choosing hotel Ritz Madrid for your stay in town. Your words definitely represent the best reward our team can receive as they show that we truly achieved to fulfill and exceed your expectation, creating memorable experiences. On behalf of the entire team, I look forward to welcoming you back... More 

Senior Reviewer
6 reviews 6 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived until the very moment we left, we were treated as royalty. The friendliness, professionalism, and helpfulness of the staff are second to none. The room was spacious and immaculate, the concierge desk went out of their way to help, and the food was incredible. In fact, they had a Thanksgiving meal which removed any lingering... More 

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HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Spikoulos, Greetings from Madrid and thank you very much for choosing hotel Ritz Madrid for your stay in town and for spending Thanksgiving in your home in Madrid. Your words definitely represent the best reward our team can receive as they show that we truly achieved to fulfill and exceed your expectation, creating memorable experiences. On behalf of the... More 

Oklahoma City, Oklahoma
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The atmosphere was snobby upon arrival. The front desk handed us our key said elevators behind the stairs. As we approached elevators security gave us evil eye. Okay... I'm paying a lot... Great hospitality. Made it to room and hit by overwhelming smell of mold. The hotel is clearly in need of renovations. Kept hotel window open for hours to... More 

Was this review helpful? Yes 1
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Additional Information about Hotel Ritz by Belmond

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Ritz by Belmond 5*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Belmond, Venere, getaroom.com, Priceline, Despegar.com, Ctrip TA, HotelTravel.com, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Hotel Ritz by Belmond reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz Madrid
Madrid Ritz-Carlton
Hotel Style:
#2 Family Hotel in Madrid
#6 Business Hotel in Madrid
#15 Luxury Hotel in Madrid
#21 Romantic Hotel in Madrid

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