We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Ritz by Belmond

5.0 of 5 Plaza de la Lealtad 5, 28014 Madrid, Spain
Hotel website
Hotel deals
Offers & Announcements
Book now and save 10%
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Certificate of Excellence 2014
Hotel Ritz by Belmond
Professional photos View all
Browse nearby
Hotel Ritz by Belmond
Write a Review

817 reviews from our community

Traveler rating
    529
    178
    60
    30
    20
See reviews for
162
357
46
110
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (817)
  • Mar-May only
    (198)
  • Jun-Aug only
    (217)
  • Sep-Nov only
    (261)
  • Dec-Feb only
    (141)
All months
Southampton, United Kingdom
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is in a beautiful building close to many of Madrid's attractions. The rooms are well cared for with lovely Penhaligons toiletries and very comfy beds! The service is very attentive and understated. A really good option if you are looking for a classically high end hotel in Madrid.

Was this review helpful? Yes
New York City, New York
Contributor
13 reviews 13 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at Madrid Ritz for 3 nights. Excellent stay, really exceptional consierge service. Average breakfast. Hotel needs renovation, everything is an old charm. Rooms need everything updated. Amenities quality is average. The heating in the room was too much. We shut it down, even though room was unbearable hot. We had to call house keeping to fix it. They... More

Was this review helpful? Yes
Belgium
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Having travelled all over the world, staying in Belmond hotels and trains, I came with some expectations to the Ritz Madrid. The hotel looks very stylish and it is like travelling back into a bygone era. My room was a junior suite with a nice view over the gardens in front of the hotel. Despite the charm and style of... More

Was this review helpful? Yes 1
Sao Paulo, SP
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Despite to be already a 5 stars hotel, the kindness of the whole staff, from the porter in its main entrance, to cleaning service people, to the manager, everybody there is focused on the best service in its politest way. The internal decoration is very beautiful. All the details are taken in consideration. It was a great choise we made.... More

Was this review helpful? Yes
Princeton, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

It was a nice location, near museums and any transportation and good walking area. The staff was nice all around, the hotel sitting area was very nice also. Rooms have seen better days, a bit worn, needs a big spruce up, but OK rooms. What you would expect from a RITZ. all the rooms in the same category are different,... More

Was this review helpful? Yes 1
Cape Town Central, South Africa
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We were greeted so warmly by the girls in reception it would have been hard not to feel welcome! All the staff we came into contact with were helpful and friendly and we were given good advice about hairdressers and restaurants. Our room was quiet but we had a very odd L shaped bathroom. Still, it contained a nice bath,... More

Was this review helpful? Yes
Edinburgh, United Kingdom
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a proper 5 star hotel, absolutely no mistake A wonderful experience . From booking in to checking out , nothing was too much trouble for the wonderfully hospitable hotel staff The bar was fantastic , not overly expensive considering the majestic surroundings I would definitely go back

Was this review helpful? Yes
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Peter, Greetings from Madrid and thank you very much for your great review. It was a pleasure to have you as a guest and I am very pleased that you have very much enjoyed the service provided. The entire team look forward to welcoming you back again to your home in Madrid! Regards, Christian Tavelli General Manager More

Olinda, Australia
Senior Contributor
35 reviews 35 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were made to feel very welcome at the Ritz Madrid hotel. The service was very good (including at least one friendly doorman and porter), the desk staff were courteous, and the concierge were quite helpful. The breakfast buffet was second to none in my experience, but the garden terrace offerings were not as plentiful, and stay away from the... More

Was this review helpful? Yes
Chester, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Overall my trip was the best ever! I went to watch the Real Madrid v Liverpool game with my 10yr old son. From the start of the trip to the end was amazing. The staff at the hotel are the best in the world and the doorman are fantastic too. The staff are very friendly and very welcoming and nothing... More

Review collected in partnership with this hotel

Was this review helpful? Yes
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Goronwynne, Greetings from Madrid and thank you very much for your great review in Trip Advisors. It was a real pleasure to read that you and your son had an amazing stay, enjoying all the beauty of the legendary Ritz. The entire team look forward to your return! Regards, Christian Tavelli General Manager More

Nice, France
Top Contributor
70 reviews 70 reviews
44 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The place has character and tradition, so if you are not so much for modern design, but rather for a traditional luxury with plush - then you should definitely stay at least one night there. The standard rooms are large, clean with all amenities. The breakfast is fantastic with fresh choices, jamon, cheeses, salmon and also champagne was offered. And... More

Was this review helpful? Yes
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear AngkorGems, Greetings from the Ritz and thank you very much for selection our hotel for your recent stay in town. It is a pleasure for me and my team to read that you have enjoyed our stay and look forward to welcoming you back soon to our legendary palace, the Ritz Madrid! Regards, Christian Tavelli General Manager More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Ritz by Belmond? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Ritz by Belmond

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Ritz by Belmond 5*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Expedia, Despegar.com, Orbitz, Hotels.com, Booking.com, Venere, Priceline, Belmond, Travelocity, Odigeo, Hotel.de, TripOnline SA, Jetsetter and Tingo so you can book your Hotel Ritz by Belmond reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz Madrid
Madrid Ritz-Carlton

1,046 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (286)
Viewed
Room/suite (66)
Viewed
Hotel & grounds (47)
Viewed
Dining (28)
Viewed
View from room (12)
Viewed
Bathroom (27)
Viewed
Family/play areas (1)
Viewed
Business center/function rooms (1)
Viewed
Other (104)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (690)
Viewed
Amenities (20)
Viewed
Deluxe Room (76)
Viewed
Gold Classic Room (81)
Viewed
Gold Deluxe Room (88)
Viewed
Junior Suite (143)
Viewed
Presidential Suite (71)
Viewed
Red Classic Room (83)
Viewed
Restaurants and Bars (52)
Viewed
The Hotel (76)

Management photos: Courtesy of the property manager

Viewed
All management photos (71)
Viewed
Hotel & grounds (21)
Viewed
Dining (5)
Viewed
Room/suite (19)
Viewed
Family/play areas (1)
Viewed
View from room (1)
Viewed
Other (24)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay