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Hotel Ritz by Belmond

#20 of 453 Hotels in Madrid
Certificate of Excellence
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Plaza de la Lealtad 5, 28014 Madrid, Spain
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Hotel Ritz by Belmond
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Hotel Ritz by Belmond
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979 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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Beverly Hills, California
Top Contributor
57 reviews 57 reviews
22 hotel reviews
76 helpful votes 76 helpful votes
1 of 5 stars Reviewed yesterday NEW

very disappointing and poor service,I went to the restaurant for dinner , they charged me for the wine which I never ordered , the sever never came to ask if we need anything , they very very rude and not friendly. terrible food.

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel lives up to its reputation. Great service, lovely rooms and lobby, well located. It reminded us of the Plaza in NYC in its heyday. The garden was not open when we were there, but it looked lovely too.

Was this review helpful? Yes 1
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Susan, Greetings from Madrid and thank you very much for your review and for choosing hotel Ritz during your recent stay in town. It is a true pleasure to read that you have enjoyed our facilities and sincerely look forward to welcoming you back soon. Regards, Christian Tavelli General Manager More 

Madrid
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Ritz continues to provide excellent standards in the most friendly atmosphere one can hope for. We are never disappointed, except with the continental breakfast which is standard compared to previous years when American style was the standard also.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear James, Greetings from Madrid and thank you very much for your great review. It is great to read that you have enjoyed your stay, our facilities and our location. Our breakfast has changed it´s format to offer a better service and even though the buffet may look smaller, now a la carte dishes are included in the american breakfast... More 

Busot, Spain
Contributor
14 reviews 14 reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Ritz is a most beautiful hotel, we stayed for three nights. The whole place is gleaming with mirrors, chandeliers and gold fittings. The food was amazing, some of the best we have ever had. The most outstanding thing of all......the staff, always helpful, smiling and so enthusiastic about the place they work in. If you ever get the chance... More 

Was this review helpful? Yes 1
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Jane, Greetings from Madrid and thank you very much for your great review. It is great to read that you have enjoyed your stay, our facilities, room 503, our gardens and our location. The entire team look forward to welcoming you back soon to the legendary Ritz. Regards, Christian Tavelli General Manager More 

Athens, Greece
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Although the Ritz in Madrid is not any more a member of "the leading hotels of the world", its standards are still very high. Beautiful surroundings, faultless service,very good kitchen and comfortable rooms. The location of the hotel is also the best possible.

Was this review helpful? Yes 2
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear dmk0, Greetings from Madrid and thank you very much for your great review. It is great to read that you have enjoyed your stay, our facilities and our location. Indeed, since January 2015, we have decided not to be any more an affiliate with the company "Leading Hotels of the World", and are standards are as good as they... More 

Kilgore
Contributor
17 reviews 17 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

For those of you who want the charm and understated elegance of a wonderful hotel, this is it. My husband and I spent 2 nights and found it comforting, safe and warm. Our room was large enough to enjoy being there without feeling cramped & nicely appointed. The huge tub was to die for! We would love to stay there... More 

Was this review helpful? Yes 1
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Peggy, Greetings from Madrid and thank you very much for your great review. It is great to read that you have enjoyed your stay, our facilities, your room´s tub and our location. The entire team look forward to welcoming you back soon to the legendary Ritz. Regards, Christian Tavelli General Manager More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first city break with our 8month old daughter and it was a watershed trip for me. Travelling with a baby when you want to explore a new city is very difficult to the point of impossible! Needless to say we spent more time in the hotel than we normally would do on a 4 day break which... More 

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HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Mr Kunal, Greetings from Madrid and thank you very much for your great review. It is great to read that you and your family have enjoyed your stay, our facilities, and our location. I am ceratin you have great pictures with your 8 month old that will always bring you great memories from this trip. The entire team look... More 

Taormina Mare (Me)
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had not been to Madrid for 30 years, as work and holidays took me to other parts of Europe often. I returned for a week for a I I I I had not been to Madrid in many years. I returned for a conference in early spring this year. The city was gorgeous, gardens in full flower, streets full... More 

Was this review helpful? Yes 1
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Stephen, Greetings from Madrid and thank you very much for your great review. I have truly enjoyed very much reading your detailed review and how much you have enjoyed your stayour facilities, your room, our service and location. The entire team look forward to welcoming you back soon to the legendary Ritz. Regards, Christian Tavelli General Manager More 

Cold Spring Harbor, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment we walked in the staff at the Ritz could not have been more accommodating. Our room wasn't ready when we first arrived so they comped us breakfast which was a nice touch after the flight in from NY. We had a king sized bed - Room 605. Beautiful room!! Could not have asked for more. A nice... More 

Was this review helpful? Yes
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Mr Moschitta, Greetings from Madrid and thank you very much for your great review. It is great to read that you have enjoyed your stay, our facilities, room 605 and our location. The entire team look forward to welcoming you back soon to the legendary Ritz. Regards, Christian Tavelli General Manager More 

Philadelphia, Pennsylvania
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Any Ritz Hotel is a beautiful, elegant, classy hotel. However, this Ritz offered much more. The location was superb, parking was included, and the whole city was easily accessible. What made this hotel stand out for us was the staff and their desire to ensure our stay was perfect. From being greeted at the door to our assistance at reception,... More 

Was this review helpful? Yes
HotelRitzMadrid, Director General at Hotel Ritz by Belmond, responded to this review

Dear Lee, Greetings from Madrid and thank you very much for choosing us during your recent visit and for writting such a wonderful review about our grande damme! It is always wonderful when we read that a guest enjoyed our facilities but even more important when the true experience came through genuine service. We all look forward to welcoming you... More 

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