We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 456 Madrid hotels

Hotel Ritz by Belmond

5.0 of 5 Hotel   |   Plaza de la Lealtad 5, 28014 Madrid, Spain
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
15% off standard rates
Save Saved
You added Hotel Ritz by Belmond to your Saves list
Hotel Ritz by Belmond
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
84%
Ranked #18 of 456 hotels in Madrid
Certificate of Excellence 2013
  • Reviews (626)
  • Photos (268)
  • Prices
  • Amenities
  • Room tips (72)
  • Back to top
Write a Review

626 people have reviewed this hotel

Traveler rating
    396
    137
    51
    25
    17
See reviews for
115
264
35
88
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Contributor
18 reviews 18 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel's location is excellent adjacent the Museo del Prado. You can walk everywhere from the Parque del Retiro (3 min walk) to all museums (Prado, Thyssen), Gran Via and Serrano. The area itself is very quiet and upscale Madrid. The service was excellent from all the staff. Breakfast was superb. The room was old world luxury however missing a... More

Was this review helpful? Yes
Stowe, Vermont
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I'm taking time to write this review not because I'm upset with this hotel, but to save someone else the cost of staying at this hotel and being similarly disappointed. We were hesitant to stay here because the cost was significantly more than other comparable hotels in the area (The Palace Westin, for example) and we weren't sure whether it... More

Was this review helpful? Yes 2
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear am r, Thank you very much for sharing your experience with all trip advisors readers and for choosing Hotel Ritz Madrid for your stay in town. I am happy to read that you enjoyed our public areas, our professional team, our location, our attention to detail. I also would like to apologize if the room where not up to... More

Madrid
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Phenomenal service and care. Every member of the staff had a smile and tried to assist. I enjoyed an incredible breakfast by any standard but especially for Madrid and Europe. Not possible to beat the location.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear David T, Thank you very much for choosing Hotel Ritz for your stay in Madrid and for sharing your positive feedback with all Trip advisors readers. Your words are truly the best reward our team can receive and we look forward to welcoming you back soon to our legendary hotel. Regards, Christian Tavelli General Manager More

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed on the 5th floor with a balcony overlooking the Prado. The room was very elegant. It felt like a room in a royal residence. The style is definitely very traditional (if you are looking for sleek - this is not the place for you). The bed had sumptuous linens, the buffet breakfast is outstanding (it's well worth the... More

Was this review helpful? Yes
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear JNWTravel, Thank you very much for choosing Hotel Ritz Madrid for your stay in the heart of Spain and for sharing your positive feedback with all trip advisors readers. It is always a pleasure to read that you have enjoyed the decoration created and designed by the luxury hotelier Cesar Ritz back in early 1900s. The entire team look... More

Senior Contributor
23 reviews 23 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Hotel Ritz by Belmond was an ok stay. While the building and lobby are beautiful, do not be fooled. The rooms at this 'Ritz' are not anywhere as nice as the website's pictures make them look like. If you have an option, stay at the Westin Palace or InterContinental. Here are the ratings for the following categories. Cleanliness: 6.5/10... More

Was this review helpful? Yes
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear ARK52501, Thank you for choosing hotel Ritz Madrid during your stay in the heart of spain and thank you for your detailed comments. Ritz name is the result of our legendary hotel being deigned by Cesar Ritz, the luxury hotelier who designed and opened same style hotels in Paris and London. I am sad to read that you recommend... More

Atlanta
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We had a very disappointing experience at the Hotel Ritz Madrid. Upon arrival no one helped with our bags - we had quite a few and I am pregnant so some help would have been welcome. No one greeted us with enthusiasm or even acknowledged us with as much as a head nod each time we came and went from... More

Was this review helpful? Yes
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear Mrs. Hilary B, Thank you very much for your feedback which took all my attention. Please accept my most sincere apologies if the experience was not up to our reputation. If you allow me the opportunity to regain your confidence in our hotel and team, I would appreciate to obtain your contact information at ctavelli @ritz.es to obtain further... More

Birmingham, United Kingdom
Top Contributor
58 reviews 58 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived early and were in our room without much fuss. Our suite was lovely, furnished as it was in rich golds and reds. The bed was comfortable and the bathroom very well laid out. The service we received throughout our stay was exemplary. A special mention here for Alejandro, the concierge, who was so helpful. It ids situated next... More

Was this review helpful? Yes
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear JohnPFoley, Greetings from Madrid and thank you for your amazing review as well as from choosing our hotel for your stay in town. I am very pleased to read that you enjoyed our rooms, their decoration, our breakfast and the passionate and professional service of our team, specially Alejandro our concierge. The entire team look forward to welcoming you... More

Jericho, New York
Top Contributor
70 reviews 70 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Grand old hotel in a great location. Beautiful suites and impeccable service. The concierge staff did a fabulous job getting us dinner reservations each night and front row seats to the bullfights The outdoor seating area of the restaurant is delightful for coctails

Was this review helpful? Yes 1
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear Frank, Thank you very much for choosing Hotel Ritz during your stay in madrid and for sharing your positive feedback with all trip advisors readers. I am delighted to read that our team was professional, that you enjoyed our junior suites and that you were able to live the famous spanish fiesta of bullfighting. The entire team at the... More

Hilton Head Island, SC
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This beautiful hotel was a pleasant surprise. We arrived early and were able to check in to our room which was most appreciated after our long flight. The room was very comfortable and the bath was quite large with double sinks, a shower and separate tub. The service was cheerful and professional. One of the stand outs of the hotel... More

Was this review helpful? Yes 1
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear WineandRosestoo, Thank you very much for staying at the legendary Ritz during your stay in the heart of Spain and thank you for sharing your great feedback with all Trip Advisor´s readers. It is a true pleasure to read that you have enjoyed your stay with us, specially our location, breakfast, rooms and service. The entire team looks forward... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Arrived with some trepidation after reading some of the negative remarks. Reception and check in was perfect. We were given a larger room on 1st floor which was fine - good sized bathroom and walk in shower. Only problem was that the air con was the 'old style', centrally controlled and basically ineffective. The front desk apologised and said as... More

Was this review helpful? Yes 1
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear Jack Galaun, Thank you very much for your review on trip advisors and, most important, for choosing Hotel Ritz Madrid for your stay in town. Being a 104 years old building, we do a 2 pipes air conditioning and spring is definitely the challenging season to feed the hotel with AC or with heating. You have greatly enjoyed some... More

Owners: What's your side of the story?
If you own or manage Hotel Ritz by Belmond, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Ritz by Belmond? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Ritz by Belmond

Also Known As:
Ritz Madrid
Madrid Ritz-Carlton
Madrid Ritz
Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Madrid
#6 Romantic Hotel in Madrid
#12 Luxury Hotel in Madrid
#28 Business Hotel in Madrid
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Ritz by Belmond 5*
Official Description (provided by the hotel):
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, LHW, Splendia, Priceline, Tingo, Otel, TripOnline SA, getaroom.com, Cheap Tickets, Asiatravel.com Holdings, Hotels.com, Venere and Jetsetter so you can book your Hotel Ritz by Belmond reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

268 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (196)
Viewed
Room/suite (58)
Viewed
Hotel & grounds (41)
Viewed
Dining (12)
Viewed
Bathroom (24)
Viewed
View from room (7)
Viewed
Family/play areas (1)
Viewed
Other (53)

Management photos: Courtesy of the property manager

Viewed
All management photos (72)
Viewed
Hotel & grounds (21)
Viewed
Room/suite (19)
Viewed
Dining (6)
Viewed
View from room (1)
Viewed
Family/play areas (1)
Viewed
Other (24)

Best prices for your stay

Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Travelocity Expedia.com
and 13 more sites!

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#4 Family Hotel in Madrid #6 Romantic Hotel in Madrid #12 Luxury Hotel in Madrid #28 Business Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
Number of rooms
165

See which rooms travelers prefer

Sorry, our search service is down. Displaying the most recent room tips below.