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All 456 Madrid hotels

Hotel Ritz by Belmond

5.0 of 5 Hotel   |   Plaza de la Lealtad 5, 28014 Madrid, Spain
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Ranked #22 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Maxine A Williamsville, New York
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631 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Williamsville, New York
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We really enjoyed staying at this luxury hotel. The staff was warm and friendly, the rooms were beautiful and the common rooms were superb. The breakfast was great and for dessert you really need to get the hot chocolate and churros! the location is right next to the Prado so that made it so easy. I would definately stay again.

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Worcester Park, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

An excellent hotel for luxury and comfort. Staff were at the top of any customer care service expectation and could not of been any more helpful reflecting the ambiance and luxury offered by this hotel. Room service and breakfast was superb. This hotel sets a high standard and an excellent example for our catering services/hotels to follow here in the... More

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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed for three nights over the Easter weekend and had a fabulous time in this luxurious hotel. The concierge staff went that extra bit further to make our stay memorable by sharing local knowledge and the buffet breakfasts were also excellent. My only concern was the unfortunate attitude of the lunch waiter who questioned our residency in front of... More

Was this review helpful? Yes 3
New York, New York
Top Contributor
68 reviews 68 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

By any measure this is an outstanding hotel located in the perfect location, right next to the Prado and down the street from the Reina Sophia museum. From the minute you arrive you are treated like royalty by an exceptionally well trained and friendly staff. My wife and I were upgraded to an available junior suite (without asking), which was... More

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Contributor
18 reviews 18 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel's location is excellent adjacent the Museo del Prado. You can walk everywhere from the Parque del Retiro (3 min walk) to all museums (Prado, Thyssen), Gran Via and Serrano. The area itself is very quiet and upscale Madrid. The service was excellent from all the staff. Breakfast was superb. The room was old world luxury however missing a... More

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Stowe, Vermont
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm taking time to write this review not because I'm upset with this hotel, but to save someone else the cost of staying at this hotel and being similarly disappointed. We were hesitant to stay here because the cost was significantly more than other comparable hotels in the area (The Palace Westin, for example) and we weren't sure whether it... More

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HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear am r, Thank you very much for sharing your experience with all trip advisors readers and for choosing Hotel Ritz Madrid for your stay in town. I am happy to read that you enjoyed our public areas, our professional team, our location, our attention to detail. I also would like to apologize if the room where not up to... More

Madrid
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Phenomenal service and care. Every member of the staff had a smile and tried to assist. I enjoyed an incredible breakfast by any standard but especially for Madrid and Europe. Not possible to beat the location.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear David T, Thank you very much for choosing Hotel Ritz for your stay in Madrid and for sharing your positive feedback with all Trip advisors readers. Your words are truly the best reward our team can receive and we look forward to welcoming you back soon to our legendary hotel. Regards, Christian Tavelli General Manager More

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed on the 5th floor with a balcony overlooking the Prado. The room was very elegant. It felt like a room in a royal residence. The style is definitely very traditional (if you are looking for sleek - this is not the place for you). The bed had sumptuous linens, the buffet breakfast is outstanding (it's well worth the... More

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HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear JNWTravel, Thank you very much for choosing Hotel Ritz Madrid for your stay in the heart of Spain and for sharing your positive feedback with all trip advisors readers. It is always a pleasure to read that you have enjoyed the decoration created and designed by the luxury hotelier Cesar Ritz back in early 1900s. The entire team look... More

Senior Contributor
23 reviews 23 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Hotel Ritz by Belmond was an ok stay. While the building and lobby are beautiful, do not be fooled. The rooms at this 'Ritz' are not anywhere as nice as the website's pictures make them look like. If you have an option, stay at the Westin Palace or InterContinental. Here are the ratings for the following categories. Cleanliness: 6.5/10... More

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HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear ARK52501, Thank you for choosing hotel Ritz Madrid during your stay in the heart of spain and thank you for your detailed comments. Ritz name is the result of our legendary hotel being deigned by Cesar Ritz, the luxury hotelier who designed and opened same style hotels in Paris and London. I am sad to read that you recommend... More

Atlanta
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We had a very disappointing experience at the Hotel Ritz Madrid. Upon arrival no one helped with our bags - we had quite a few and I am pregnant so some help would have been welcome. No one greeted us with enthusiasm or even acknowledged us with as much as a head nod each time we came and went from... More

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HotelRitzMadrid, General Manager at Hotel Ritz by Belmond, responded to this review

Dear Mrs. Hilary B, Thank you very much for your feedback which took all my attention. Please accept my most sincere apologies if the experience was not up to our reputation. If you allow me the opportunity to regain your confidence in our hotel and team, I would appreciate to obtain your contact information at ctavelli @ritz.es to obtain further... More

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Additional Information about Hotel Ritz by Belmond

Also Known As:
Ritz Madrid
Madrid Ritz-Carlton
Madrid Ritz
Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Madrid
#14 Luxury Hotel in Madrid
#20 Romantic Hotel in Madrid
#29 Business Hotel in Madrid
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Ritz by Belmond 5*
Official Description (provided by the hotel):
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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