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All 458 Madrid hotels

Hotel Ritz by Belmond

5.0 of 5 Hotel   |   Plaza de la Lealtad 5, 28014 Madrid, Spain
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Ranked #19 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Darrin K Los Angeles, California
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743 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Our family stayed at the Ritz Madrid in August for 3 nights. The service and location were top-notch. The concierge and staff were friendly and wonderful. We especially enjoyed the dining on the terrace. August is a fantastic time to visit Madrid contrary to popular opinion. It wasn't that hot and not very crowded. I stayed at the Ritz more... More

Was this review helpful? Yes 2
Washoe City, Nevada, United States
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Location good across the street from the Prado Museum. Lobby looks good but over scented from flowers and perfume. Room was a major disappointment. Bathroom size was too small for two people. If you open the door from the toilet area, you hit the person standing in front of the basin. If you opened the door you couldn't get out... More

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1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Ritz Madrid for the third time in August. We were very happy with the experience overall. The staff were very helpful and attentive, especially at the reception desk We enjoyed the breakfast and brunch at Goya. The rooms were comfortable but need some upgrades and modernization

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel has an excellent location, close to everything including the lovely famous Madrid park. The building is old and not the big, I would not rate it as 5 stars, but more 3 or max 4 and therefore the price should not be that high, therefore it's expensive for the what ones gets.

Was this review helpful? Yes 1
Top Contributor
79 reviews 79 reviews
43 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We didn't stay here but had lunch in the garden restaurant after a visit to the Prado Museum. We were surprised at the poor service. It was not busy when we arrived and we sat down at a table laid out for 4. The waiter asked us if we really wanted to sit at this table. We said yes -... More

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stopped at the Ritz with my wife for our anniversary and my wife's birthday.I just cannot believe some of the reviews.The hotel and staff are absolutely superb. The hotel exudes style and class that other hotels in the area fail miserably to emulate. On our arrival we were greeted with utter professionalism and attentiveness.We were also treated to a... More

Was this review helpful? Yes 3
Canterbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm afraid I cannot rate this hotel excellent as the attention to details is just no there. I am convinced the hotel must have been exceptional in its heyday but it now shows lots of signs of wear and although it has been maintained to a very good standard it is in great need of a complete refurbishment. The same... More

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

From the minute we arrived and entered the hotel we were treated wonderfully. The service from the doormen, concierge and front desk was outstanding. We chose to upgrade our room from a classic to deluxe and the room was old-fashioned and perfect. Everything about the Ritz is how a 5* hotel should be. All the staff that we encountered were... More

Was this review helpful? Yes 2
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

I felt like I was staying in a third rate Hotel. The carpet in our room looked like it had not been cleaned in 5 years. The doors were in need of a major overhaul. No turndown. The bathroom was smaller than my coat closet. Their double sinks were almost touching. No place to put your toiletries. They room stank... More

Was this review helpful? Yes 2
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 5 nights in mid-August. As usual, we asked for a quiet room, ideally one with good sunlight since our stay is longer than most and we do spend some time in the room each day other than sleeping. Our room looked out at the hotel's inner courtyard, which was fine. The room was large, clean, & comfortable, with... More

Was this review helpful? Yes 3
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Additional Information about Hotel Ritz by Belmond

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Ritz by Belmond 5*
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TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Belmond, Tingo, Otel, Priceline, getaroom.com, Hotel.de, BookingOdigeoWL, Venere and Jetsetter so you can book your Hotel Ritz by Belmond reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz Madrid
Madrid Ritz-Carlton

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#3 Family Hotel in Madrid #15 Luxury Hotel in Madrid #20 Business Hotel in Madrid #20 Romantic Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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